Enhancing Information Sharing for First Responders

Transcription

1 Enhancing Information Sharing for First Responders Bill Hobgood, Department of Information Technology, City of Richmond VA Jim Slater, Massachusetts Criminal History Systems Board Lt. Michael Zohab, Division of Emergency Communications, Richmond VA Police Dept. Chris Traver, Bureau of Justice Assistance, US Department of Justice

2 1. Information Sharing and Data Interoperability 2. PSDI Project Overview 3. Phase 1 (current) Scope User Guide to Information Sharing and Data Interoperability for Local Communication Centers Priority Data Exchanges for Local Communication Centers External Alarm Interface Exchange Standard 4. Phase 2 Scope: a heads up 5. Questions/Answers

3 In detecting, preventing, responding to and investigating crimes, disasters and terrorist acts, the exchange of information among multiple engaged agencies must be timely and accurate and therefore highly automated. Most existing computer systems are not designed to facilitate information sharing across disciplines and jurisdictions. Automated information sharing between agencies requires the definition of common standards for linking disparate systems. Local, state, tribal, and Federal agencies must adopt common information sharing standards to facilitate information sharing

4 Helping justice and public safety organizations reduce the impact of crime, terrorism and natural disaster Saving lives Minimizing injury and property damage Helping victims cope Restoring order Preventing terrorism Solving crimes and prosecuting criminals Improving the quality of life in America

5 The ability to exchange information between and among public safety computer systems cross discipline, cross jurisdiction, cross sector. Key Assumptions: Exchanges would benefit one or more agencies Philosophy of need to know is replaced by responsibility to provide (ODNI s 100 Day Plan)

6 To advance standards-based information sharing to support the emergency communications domains law enforcement, emergency medical services, fire services, emergency management, and other relevant homeland security domains To improve the real time information sharing capabilities in the emergency response environment Critical Need - An estimated 6,500 emergency communications and dispatch operations centers within the U.S. function as the entry point for incident data. Information sharing with these centers provides a major asset to law enforcement and the coordinating organizations responsible for real-time response to emergencies.

7 This project is funded by the Bureau of Justice Assistance s Edward Byrne Memorial Discretionary Grants Program. BJA is a component of the Office of Justice Programs of the U.S. Department of Justice. Budget: $450,000 Project Start: Current End:

8 Representation on the PSDI Project Steering Committee: 4 Industry 3 Communications 2 Law Enforcement 2 Fire Services 2 EMS 2 Emergency Management 1 Transportation

9 Name Agency/Company Role / Representing Bill Hobgood City of Richmond VA Communications Barbara Thornburg National Emergency Number Association (NENA) Communications Art Meacham Caddo Parish Communications District LA Communications Jim Slater MA Criminal History Systems Board Law Enforcement Dave Mulholland United States Park Police Law Enforcement Charles Werner International Association of Fire Chiefs (IAFC) Fire Services Jim Smalley National Fire Protection Association (NFPA) Fire Services Kevin McGinnis National Association of State EMS Officials (NASEMSO) Emergency Medical Services MacNeil Cross Chief (Ret), New York City FD Emergency Medical Services Ernie Blair International Association of Emergency Managers (IAEM) Emergency Management Jonathan Spanos, PhD National Emergency Management Association (NEMA) Emergency Management Wayne Gisler Harris County / Houston TranStar, Houston TX Transportation Bill Kellett (Chair) Microsoft Industry Kay Goss SRA International Industry David Finchum BIO-key International Industry Linda Hill The Archer Group Industry Chris Traver BJA Project Sponsor Steve Wisely APCO Project Support Amanda Byrd APCO Project Support Scott Parker IJIS Institute Project Support

10 User Guide to Information Sharing for Local Communication Centers (in progress) Priority Data Exchange List for Local Communication Centers (in progress) IEPD Upgrade and Standardization of the External Alarm Interface Exchange (completed) Fire & EMS Supplement to the CAD and RMS Functional Specifications (future)

11 Started effort on draft versions to date ~95% complete Target completion May 09 Provides managers of Public Safety Communications Centers with an overview of the issues and opportunities related to information sharing; also provides practical insights and action-oriented advice for managers looking to enhance data interoperability at their facilities..

12 Started effort on draft versions to date ~95% complete Target completion May 09 Provides an overview of the many data exchanges that are of potential value to the Communications Center. Communications Center Directors and other planners may use this document to assess the current strengths, weaknesses and growth potential of their facilities.

13 Upgrade from GJXDM to NIEM RFP issued IEPD completed APCO ANS Standardization began ; completed Purpose: to provide a standard data exchange for electronically transmitting information between an Alarm Monitoring Company and a Public Safety Answering Point (PSAP).

14 15,500 32,000,000

15 External Alarm Interface Exchange City of Richmond (DIT & DEC) York County 911 Vector Security Central Station Alarm Association (CSAA) Association of Public Safety Communications Officials (APCO) IJIS Institute GE Security Intergraph Corporation The International Justice & Public Safety Network (Nlets) Virginia State Police

16 External Alarm Interface Exchange

17 External Alarm Interface Exchange

18 External Alarm Interface Exchange

19 External Alarm Interface Exchange

20 External Alarm Interface Exchange

21 External Alarm Interface Exchange More than 6,000 alarm exchanges have been transmitted to the two Virginia PSAPs without the need of a telephone call from the alarm company and without need of call-taker involvement. Spelling mistakes have been eliminated. No low volume headset issues. No more need to try to interpret foreign accents. The traditional average call-taker processing time to receive and enter an alarm CFS without any repetition is one minute. Some alarm calls take 2 ½ - 3 minutes or more to process. The average turnaround time via the interface is 15 seconds.

22 External Alarm Interface Exchange 1. Alarm Companies will continue to follow SOP concerning contact attempts with someone on the premise prior to sending the call to the PSAP. 2. PSAPs will be in control of filtering alarm response requests, for example mass rejection of all alarm requests when a catastrophic event is occurring. 3. The PSAP will continue to take responsibility for identifying high-risk or target locations, and not the alarm company.

23 External Alarm Interface Exchange 4. NENA standards will be utilized for addressing purposes. 5. Each participating Alarm Monitoring Company will assign a liaison to coordinate new implementations both internally and externally with the PSAP and the alarm company s software provider. PSAPs will likewise assign a liaison to work with the alarm company and the CAD provider. 6. First Responder deployment and response plans are strictly business decisions of the PSAP.

24 External Alarm Interface Exchange 7. Prior to the live cutover of any interface, the addresses of all alarm subscribers should be sent to the PSAP s CAD System by the Alarm Company in bulk to identify addresses that have issues and cannot be validated. 8. Upon the creation of a new account, the Alarm Company will transmit an address validation request to the PSAP s CAD System to ensure that the address will geo-validate. 9. Alarm Companies will have a procedure in place to call the PSAP if no acknowledgement is received within x seconds following an alarm transmission.

25 External Alarm Interface Exchange 10. Alarm Companies should include geo-coordinates for each address in the exchange 11. CAD providers should geo-validate in this order: By street address (if present) By geo-coordinates if geo-coordinates are present, and if no street address is present or if the street address cannot be validated By intersection if two cross-streets are provided, and if no street address is present and no geo-coordinates are present. This is a rare situation.

26 External Alarm Interface Exchange 12. The PSAP and the alarm monitoring company will decide on the event types that will be transmitted. A standard list of event types is provided in the IEPD. 13. The PSAP will work with the CAD system provider to decide how each data element sent by the alarm company will be mapped to the call-forservice record. 14. When Rejecting a new alarm, the response message must include the reason for the rejection.

27 External Alarm Interface Exchange 15. Once the initial new alarm record is sent by the Alarm Monitoring Company, all subsequent Update transmissions to the PSAP must utilize the element name <StatusDescriptionText>. Most PSAPs do NOT want certain fields updated automatically by an external source such as an update to the address.

28 External Alarm Interface Exchange 15,500 32,000,000

29 External Alarm Interface Exchange

30 Exchange Communications Protocol (ECP) Standardize data exchange transport methodology (CAD & RMS) Reduce cost and make implementation easier Includes Pilot Fire and EMS Revision of CAD Functional Specifications Fire RMS Functional Specifications EMS RMS Functional Specifications Assist with RFP creation Assists industry with product planning IEPD Upgrade and New Development

31 IJIS Institute The IJIS Institute joins industry with government to improve the systems that provide critical information to those who protect and serve our communities. Non-profit consortium representing industry s leading companies Funded by a combination of industry contributions and federal grants Providing assistance to local, state, tribal and federal agencies Dedicated to helping justice and public safety agencies realize the power of information Scott Parker Senior Project Manager IJIS Institute scott.parker@ijis.org APCO International The Association of Public-Safety Communications Officials International (APCO) is a member driven association of communications professionals that provides leadership; influences public safety communications decisions of government and industry; promotes professional development; and, fosters the development and use of technology for the benefit of the public. World's largest organization dedicated to public safety communications More than 15,000 members Stephen J. Wisely Interim Director Comm Center and Services Dept APCO International WiselyS@apco911.org