Trust Innovation Partnership

Transcription

1 Trust Innovation Partnership

2 FRONT COVER: Europa Café, New York, NY, USA Infusions Accent Canopies - 2 x 6 Graphix Stripes in Sedona Saffron THIS PAGE: Dubai International Airport Lobby, Dubai, United Arab Emirates Custom Metal Walls Unperforated in Custom RAL 9010 MetalWorks RH200 At a Glance AWI NYSE 1860 Year Founded $2.7 billion 2011 Revenues 8,500 Employees Ceilings Portfolio: Custom ceiling / suspension systems Acoustical ceiling systems Metal ceilings Wood ceilings Mineral fiber / fibergla ceilings Flooring Portfolio: Hardwood BioBased Tile Laminate Genuine linoleum Vinyl sheet Vinyl tile Lancaster, PA USA Headquarters 2

3 From the beginning, we do busine differently by branding our products and standing behind them with a verbal and written guarantee. Armstrong finds myriad uses for cork insulation, covering for water pipes and fittings; cork cots; cork shoe insoles, bulletin boards, bath mats, table mats. 1800s 1850s The Mason jar threatens the cork busine, but Tom Armstrong invests $1,000 in the Improved Cork Cutting Machine for another burgeoning cork market beer bottling. Armstrong is a leader in the design and manufacture of floors and ceilings; our innovative residential and commercial product designs, solutions and services enable our customers to deliver the exceptional interior spaces they envision for themselves and their clients. At home, at work, in hospitals, clarooms, stores and restaurants, Armstrong offers innovative interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces, from Dubai to Shanghai, New York to Sao Paolo. What began more than 150 years ago, as a tiny two-man cork-cutting shop in Pittsburgh, Pennsylvania, has grown to become Armstrong World Industries, Inc., a global, multi-billion dollar corporation with thousands of employees around the world. We owe our succe to our strong foundation built on trust, innovation and partnership. 3

4 Armstrong around the World Global sales and marketing supported by 8,500 employees and 33 manufacturing facilities with three under construction. United States International Corporate Headquarters Ceilings Flooring Ceilings Pearl Joint Venture Lancaster, PA Flooring Beech Creek, PA Beverly, WV Jackson, MS Jackson, TN Kankakee, IL Lancaster, PA Oneida, TN Somerset, KY South Gate, CA Stillwater, OK Titusville, PA Vicksburg, MS Warren, AR West Plains, MO Hilliard, OH Macon, GA Marietta, PA Pensacola, FL St. Helens, OR Mineral Wool Millwood, WV WAVE Joint Venture Aberdeen, MD Benton Harbor, MI Las Vegas, NV Australia Braeside Thomastown China Kunshan City Shanghai Germany Bietigheim-Biingen Delmenhorst Austria Rankweil Canada Montreal China Shanghai France Pontarlier Germany Münster United Kingdom Stafford Team Valley China Nanhai WAVE Joint Venture China Shanghai France Prouvy, Valenciennes India Pune Spain Madrid United Kingdom Team Valley

5 Regional Busine Offices Austria Rankweil Australia Melbourne Silverwater Slacks Creek Sydney Brazil Sao Paolo China Shanghai France Paris Hong Kong Wan Chai India Mumbai Japan Tokyo Netherlands Breda Poland Warsaw Ruia Moscow Serbia Belgrade Singapore Switzerland St. Gallen Taiwan Taipei City United Arab Emirates Dubai United Kingdom Uxbridge United States Plano, TX 5

6 Phoenix Children s Hospital, Phoenix, AZ, USA Armstrong Mesa Ceiling Panel Marmorette with NATURCote TM Blast Off LP519 Marmorette with NATURCote TM Goldenrod LP072

7 Armstrong begins to turn cork scrap into a brand new product linoleum flooring, the original green floor. Armstrong president Henning Prentis management philosophy: all busine management is teaching; and teaching employees how to work together is management. 1900s 1930s Hazel Dell Brown becomes the first manager of the Armstrong Bureau of Interior Design. She believes women aren t really interested in linoleum, but they are interested in attractive rooms. There s a true story about our founder Tom Armstrong and a special soft drink that had been supplied by an Armstrong customer for a street festival in Pittsburgh. The soft drinks went bad, and Tom s customer blamed the Armstrong corks. Tom replaced all of the soft drink even though the drinks going sour likely had little to do with the corks. That decision cost a pretty penny for a new busine in the late 1800s, but he did it to preserve his reputation, stand behind his product and make his name synonymous with trust. The news spread all over Pittsburgh and people learned if the supplier was Armstrong, the buyer could have faith in the product. Trust Armstrong has flourished, in times of prosperity but also crisis, because we ve always been the company that could be trusted to deliver quality products when we said we would. At a time when most companies operated under the premise Let the Buyer Beware, Armstrong built a busine on trust, integrity and the principle Let the Buyer Have Faith. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we re here to serve our customers, our shareholders, our communities and our employees. 5

8 1930s Armstrong, along with Kraft and General Electric, is among the first to embrace television as an advertising medium. We sponsor Brigadoon, Ki Me Kate, Gidget and the Danny Kaye Show. Acoustical Fire Guard, an incombustible ceiling system that keeps the metal grids from buckling under intense heat, makes Armstrong an innovation leader. 1960s We unveil a first-of-its-kind Research & Development Center where we experiment with plastics and launch our first vinyl floors and acoustical ceiling systems. Armstrong opens its first product center in Rockefeller Center, where architects and interior designers get technical and decorating help on the spot. named Armstrong Duality Premium high definition vinyl flooring one of the 30 Most Innovative Products of Our 3D technology creates the look of wood, stone and other natural materials with the durability and performance of vinyl. The Chicago Athenaeum and The European Centre for Architecture Art Design and Urban Studies presented Armstrong with the 2011 Good Design Award the Oscars of industrial design for our Marmorette linoleum with Continuum, our color and design system. names Armstrong AirGuard TM a Top Product in AirGuard s breakthrough coating technology improves indoor air quality by actively removing formaldehyde and other aldehydes from indoor air. Innovation Trust is our foundation, but innovation is our paion and has been from the start. Armstrong innovation applies to how we approach all aspects of our busine product research, development and manufacturing; distribution and marketing; and hiring and retaining employees. We strive to understand what our customers and other stakeholders will want and how best to bring it to them. This commitment to improvement and innovation, our inherent ability to build on our strengths and adapt to an ever-evolving world, is what makes us leaders in our industry. In the majority of schools, students only hear 3 out of every 4 words. When schools choose Armstrong acoustical ceilings, kids can hear every word when they re not busy paing notes which helps them learn better. And that s not all in hospitals patients heal faster with le noise and, in the workplace, employees can be more productive. 6

9 Residential Exotic Engineered Hardwood Flooring Rustic Accents Collection, Acacia Natural: EHS5300 9

10 Trinity Biomedical Sciences Institute, Dublin, Ireland BioGuard Acoustic

11 Armstrong invents the revolutionary Solarian nowax floor and Soundsoak acoustical wall panels. Armstrong becomes a founding member of the U.S. Green Building Council; and enters a joint venture with Worthington Industries to establish worldwide leadership in suspended ceiling systems. 1960s 1990s Armstrong introduces Rhinofloor in Europe with the slogan, So tough, it s beautiful, because of its ability to withstand punishing wear and tear. Armstrong institutes an ethics program long before it s required by law. Partnership We re succeful because of the customers that buy and install our products; the employees that bring their paion and their commitment to work every day; the shareholders that invest in our company; and the communities where we live and work. Armstrong looks for innovative ways to partner with community organizations. Dale, a service dog in training for non-profit Canine Partners for Life, kindly provided his time to appear in our new residential laminate flooring catalog. A win-win for Canine Partners and Armstrong. Employees celebrating our 150th anniversary in In turn we: Deliver what our customers need precisely when and how they need it We re Best in Cla in service and quality in all of the markets we serve Create a company culture where boldne prospers, ideas flourish and integrity reigns On a foundation of candor, commitment, inclusion and integrity our company values we re strengthening our brand and company culture to attract the best and the brightest in our industry Provide jobs and contribute to vibrant local economies We employ thousands of people around the world through our manufacturing facilities, sales operations and busine offices Drive value for our shareholders We re committed to disciplined spending, prudent balance sheet management and organic investment in growth 9

12 We re the first flooring manufacturer to win Popular Mechanics award for our Armalock installation system that made laminate installation faster and easier. Armstrong launches AirGuard ceilings, which actively remove formaldehyde from indoor air, and CoolZone, an innovative ceiling solution that can eliminate the need for air conditioning. 2000s Armstrong introduces Striations BioBased Tile, a new category of resilient flooring that delivers style in a non-pvc tile with 85% limestone and 10% pre-consumer recycled content. Our Reputation Our company and our brand are 150 years old. We believe one of the reasons we have stood the test of time is our devotion to our operating principles and our commitment to acting responsibly and with integrity everywhere we work. That commitment includes fundamental ethics about how we treat our people, our partners and our planet. Environmental Stewardship We have a storied history when it comes to conservation and wise use of resources. In 1909, when we started manufacturing linoleum flooring from cork stopper shavings, we set our course of reuse, reclaim and recycle. We were the first to establish a ceiling recycling program that has diverted more than 62,000 tons of construction waste from landfills, and we ve started a vinyl flooring recycling program. Our environmentally sustainable products include: BioBased Tile made from rapidly renewable, U.S.-grown plants; AirGuard, a ceiling tile that removes aldehydes like formaldehyde from interior air space for better indoor air quality; and CoolZone, an innovative ceiling solution that absorbs heat during the day and releases it at night, for steady indoor temperatures. Community We give back to the places that help us succeed with financial contributions, product donations and volunteerism. The Armstrong Foundation, established in 1985, has contributed more than $30 million to global disaster relief, educational institutions, scholarship programs and other worthy charities. Product Stewardship and Quality We maintain rigorous quality standards from product design and manufacture to performance attributes and installation improvements that often exceed regulatory requirements. Safety Our steady pursuit of an injury-free workplace has earned us a world-cla safety rating in our manufacturing sector. Ethics Our ethics program was in place long before it was required by law. We take responsibility for our actions and demonstrate character in how we behave, make decisions and communicate which includes abiding by the law and company policies everywhere we operate. 10

13 Operating Principles To respect the dignity and inherent rights of the individual in all dealings with people. To maintain high moral and ethical standards and to reflect honesty, integrity, reliability and forthrightne in all relationships. To reflect the tenets of good taste and common courtesy in all attitudes, words and deeds. To serve fairly and in proper balance the interests of all groups aociated with the busine customers, stockholders, employees, suppliers, community neighbors, government and the general public. Pavilion of Footprint Exhibition, Shanghai, China Genuine Linoleum 13

14 Armstrong World Industries 2500 Columbia Avenue Lancaster, PA Armstrong India Office, Mumbai, India Graphic Linear Ceiling Panels with Silhouette Suspension System Graphic Linear and WoodWorks Laminated Ceiling Cloud with Suprafine Suspension System and Axiom Trim Armstrong Wood Laminate, Ambience Chestnut: MF6117