Solutions for Industry Quality Security Inovation

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Shannon Waters
6 years ago
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2 Solutions for Industry Quality Security Inovation

History 1965 Beginning of the activity 1970 Broadening of the

Signing of several exclusive distribution agreements with

new headquarters (caminho municipal) 1981 New business startegy

1983 Exclusive distribution agreement with Telwin S.p.

3 History 1965 Beginning of the activity 1970 Broadening of the activity to the entire national territory. Signing of several exclusive distribution agreements with European manufacturers (Coryn, Fini) 1980 Inauguration of the new headquarters (caminho municipal) 1981 New business startegy : sales exclusively to traditional dealers of machines and tools 1983 Exclusive distribution agreement with Telwin S.p.A 1984 Inauguration of the first Branch (Ovar) 1990 Inauguration of Carnaxide Branch and Metabo tools launch

4 History 1993 Inauguration of the north Branch (Freixieiro) 1997 Inauguration of the current headquarters in Évora 2002 Inauguration of Alverca Branch 2004 Beginning of internationalization process (Angola) 2010 Broadening of internationalization process (Moçambique) 2013 Beginning of the exclusive distribution of Beta hand tools (Portugal/ Angola/ Moçambique) º ANNIVERSARY

5 The Company Today Alverca Évora Freixieiro customer support points showrooms

6 The Company Today Suppliers Customers Employees

7 The Company Today

The Company Today Total storage area over 2.

8 The Company Today Total storage area over m 2 Stock management centralized at Headquarters Thousands of references for products and spare-parts in permanent stock Stock for the fastest moving products in Alverca and Freixieiro Branches Deliveries in 24 hours all over the country (for orders placed until PM, except for items out of stock) Weekly orders for urgent products / spare-parts

9 Vision, Mission and Values Our vision To be the reference partner in the market in quality solutions for industry Our mission To offer specialized dealers the best integrated solution products and services in machines, tools and accessories for professionals

10 Our Values Partnership Ethics Transparency Innovation Customer Satisfaction Quality Efficiency Excellence Commitment

11 Competitive Advantages Quality Portfolio Business policy Marketing Training After-Sales Service

12 Quality Portfolio of worldwide reference brands. Complete product range / brand. Compliance with European standards of manufacture and safety. Counseling, training and after-sales service in one source.

13 Portfolio Hand Tools Power Tools Metalworking Compressed Air Woodworking Building Industry Garage & Service Station Lubrication Cleaning & Acclimatization

distribution, which includes 7 subsidiaries and more than 200 importers and distributors worldwide, for a product range that includes 20 different

14 Hand Tools Foundation: 1939 Origin: Products: Other brands in this group: Italy Nr. of Employees: 580 Beginning distribution: 2013 Remarks: Hand tools The company owns 3 production units in Italy and a solid international structure of distribution, which includes 7 subsidiaries and more than 200 importers and distributors worldwide, for a product range that includes 20 different categories and more than articles Brand Foundation Origin Products Begin. Distr Spain Adjustable wrenches and cutting pliers Asia Tool cases Germany Clamping tools and other accessories 2004

Power Tools, Accessories and Measuring Tools Foundation: 1929 Origin: Products: Germany Nr. of Employees: 1.

15 Power Tools, Accessories and Measuring Tools Foundation: 1929 Origin: Products: Germany Nr. of Employees: Beginning distribution: 1991 Remarks: Other brands in this group: Power tools and accessories Factories in Nürtigen and Shanghai; 24 subsidiaries worldwide and importers in more than 70 countries; representation in about 100 markets Brand Foundation Origin Products Begin. Distr. Early 70s Belgium 1865 Germany Metal Dry Cutting Circular Saws, Magnetic Drills, Chamfering and Bevelling Machines Measuring tapes, hand levels and laser levels Italy France Abrasive, lamellar and diamond wheels 1968 Late 50s Italy Accessories for power tools Holland Drills and hole saws 2006

Metalworking, Welding & Charging, Starting Foundation: 1963 Origin: Products: Other brands in this group: Italy Welding and plasma cutting machines,

16 Metalworking, Welding & Charging, Starting Foundation: 1963 Origin: Products: Other brands in this group: Italy Welding and plasma cutting machines, battery chargers Nr. of Employees: over 300 Beginning distribution: 1983 Remarks: Area of factory: m2; present in the 5 continents, in more than 120 markets; organized in 4 sectors: Auto, Industrial, Professional and End-User Brand Foundation Origin Products Begin. Distr Italy Circular and band saws Italy HSS and hole saws England Saw Frames, blades, hole saws, etc Germany Metalworking machines 2014

500 (Group Fini Nuair) With 4 production units, it has an average production of 8.500 piston compressors/day, 7.500 screw compressors /year and an invoicing of approx.

17 Compressed Air and e Pneumatic Tools Foundation: 1952 Origin: Products: Nr. of Employees: Italy Beginning distribution: 1972 Remarks: Other brands in this group: Screw compressors, piston compressors and accessories (Group Fini Nuair) With 4 production units, it has an average production of piston compressors/day, screw compressors /year and an invoicing of approx. 250 million, also thanks to the export to 120 countries Brand Foundation Origin Products Begin. Distr Italy Spray Guns and Compressed Air Accessories Italy Filters, Regulators and Lubricators Taiwan Pneumatic tools Taiwan Pneumatic staplers, nailers and respective fasteners 2007

18 Woodworking & Garden Foundation: 1972 Origin: Products: Belgium Nr. of Employees: Panel Saws, Planer - Thicknessers, Universal Machines, etc. Beginning distribution: 1983 Remarks: Owns an international distributors network and exports 85% of its production for more than 100 countries. About 5% of its budget is invested in the development of new products. Other brands in this group: Brand Foundation Origin Products Begin. Distr Germany Floor sanding machines s Germany Circular saw blades, cutterheads, drills Italy Lawnmowers and tractors Italy Garden and forestry equipment 2007

19 Other Product Ranges Building Industry Brand Foundation Origin Products Begin. Distr Italy Equipment for the Building Industry 2009 Generating Sets and Welding Generating Sets Brand Foundation Origin Products Begin. Distr. Cargo Lifting and Moving 1986 Belgium Generating Sets and Welding Generating Sets 2003 Brand Foundation Origin Products Begin. Distr China Fork-Lift Trucks and Accessories 2005

20 Other Product Ranges Garage and Service Station Brand Foundation Origin Products Begin. Distr Italy Garage and service station equipment Holland Jacks, presses and hydraulic equipment 2004 Lubrication and Fluid Management Brand Foundation Origin Products Begin. Distr Italy Lubricating equipment 1997 Cleaning & Acclimatization Brand Foundation Origin Products Begin. Distr Italy Industrial heaters and vacuum cleaners Italy Pressure cleaners, vacuum cleaners 2004

stakeholders (Customers, Suppliers, Employees) Several payment terms Special

21 Business Policy Sales exclusively through dealers (since 1981) Transparent and competitive sales conditions Long term partnerships with the several stakeholders (Customers, Suppliers, Employees) Several payment terms Special payment conditions in relevant transactions Support / advisory in financing operations

Marketing Attractive and frequent campaigns

22 Marketing Attractive and frequent campaigns and promotions Illustrated catalogues, leaflets and price lists Regular attendance at trade fairs Technical and commercial seminars and training actions Customer loyalty programs Incentive trips and/or visit to factories

Dealers and End-Users Support in marketing actions (fairs, publicity, point

23 Marketing Website with permanently updated information, with restricted access area for campaigns and price lists marketing actions for Dealers and End-Users Support in marketing actions (fairs, publicity, point of sales, etc.) Supply of displays and other promotional materials for the point of sale

24 Training Technical and commercial training to sales teams by Product Managers and Specialized Technicians Demonstration vehicles for Beta, Metabo and Telwin Road-shows and open-doors

25 After-sales Service Specialized technical team 2 After-Sales Service Centres (Évora e Porto) Training actions for technicians Conditions for the appointment of Authorized Service Centres

26 Institutional Diagram

27 Distribution of Employees per Service % 6% 15% 11% Management Admin. / Financial After-sales 5% 16% Logistics Commercial & Marketing Customer Suport Sales 20% 18% Others

28 Employees age range % 2% 18% 25% From 25 to 35 From 36 to 50 From 51 to 60 From 61 to 64 Above 65 51%

29 Employees qualifications % 18% 26% College degree High school Nineth grade Others 49%

30 Inquiry to Customers Satisfaction Degree 2015 Are you pleased with Bolas, SA? 2% 22% Very pleased Pleased Unpleased 76% Very unpleased

31 Inquiry to Customers Satisfaction Degree 2015 Evolution of the satisfaction degree in the last 12 months 9% 1% 40% Increased a lot Increased Same 50% Decreased Decreased a lot

32 Inquiry to Customers Satisfaction Degree 2015 Our company facing the competition 43% 3% 4% 51% Much better Better Same Worst Much worst

33 Inquiry to Customers Satisfaction Degree 2015 Global evaluation of our product range 14% 8% Very pleased Pleased Unpleased Very unpleased 78%

History. Copper Radiator manufacturing plant. Aluminium Radiator manufacturing plant

History. Copper Radiator manufacturing plant. Aluminium Radiator manufacturing plant History Copper Radiator manufacturing plant SABAH RADIATOR INDUSTRIES the first Complete Radiator manufacturing unit in the Middle East was established in the year 1996 with its modern factory located