OUR PEOPLE MAKE THE DIFFERENCE. Making customers happy has been a Mayo tradition since 1965

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George Wells
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2 OUR PEOPLE MAKE THE DIFFERENCE Making customers happy has been a Mayo tradition since 1965 this is a publication produced by: Mayo Manufacturing Corporation P. O. Box Terry Street Texarkana, Texas fax mayofurniture.com info@mayofurniture.com copyright

tool and provides invaluable information to

sales person and the final consumer Tell at

seating or sinuous seating Includes tips on

3 POINT OF PURCHASE HANGTAGS Mayo s well designed hangtag program is a great sales tool and provides invaluable information to the purchaser on the care and use of the product All point-of-purchase materials have been designed as an aid to the retail sales person and the final consumer Tell at a glance if the product is coil spring seating or sinuous seating Includes tips on leather care and defining natural leather characteristics

4 WARRANTY INFORMATION The following paragraphs are from the Mayo Consumer Guide and Warranty booklet that is shipped with each piece of Mayo upholstery. Please refer to the full version of the warranty booklet for the complete details regarding Mayo product warranty Frame and Springing Systems Limited Lifetime Warranty The wood frame and spring construction will be free of manufacturing and material defects for the life of the original fabric covering. This portion of the warranty remains in effect as long as the original cover is in place and providing normal service, but will be void in cases of obvious abuse of the furniture. Seat Cushion Foam Limited Lifetime Warranty Seat cushion foam will be free of defects and maintain reasonable load-bearing strength and resiliency for the life of the original fabric covering. Even the finest foam materials, including the seat cushions in Mayo furniture, will soften and flatten somewhat with use over time. This is normal, and you may notice it. However, should your Mayo seat cushion foam ever during the warranty period fall below 80% of its original compression rating (firmness) specification, or lose more than 10% of its height (flattening), it will be replaced by Mayo. The original foam must be returned to the factory at your expense for this determination. If failure is verified, you will receive replacement foam at no further cost. Sleep Sofa, Motion Chair, and Other Metal Mechanisms Limited 5 Year Warranty Steel sleep sofa and other motion mechanisms will be free of defect and structural failure for a period of five years. Bending or warping caused by improper operation or extraordinary stress can normally be corrected in the field with little expertise, and would not be considered structural failure. Obvious abuse will void this warranty. Sleep Sofa Innerspring Mattresses Limited 5 Year Warranty Innerspring sleep sofa mattresses will be free of material and manufacturing defect, and capable of providing normal sleeping support without spring unit failure, for a period of five years. These mattresses are produced under specifications that carefully balance firmness and comfort of the mattress against the requirement of folding it into the mechanism. They will function very well with frequent use, but are not designed for use every night, week after week. Depending on the frequency of use, the mattress padding may eventually exhibit some conformance to body shape. Many cycles of folding into and against the metal mechanism may eventually rub small holes in the bottom cover in isolated areas, but these would not be in normal view nor detract from the comfort of the mattress. These conditions of advanced wear would not be considered defects covered by this warranty. Tailoring, and Other Considerations Limited 1 Year Warranty Mayo further warrants, for one year from purchase date, that your furniture will be free of tailoring and padding defects. This includes such occurrences as seam or button failures, and abnormal shifting or compacting of padding materials. A word about polyester fiber-filled backs and pillows. The particular comfort and appearance achieved only with fiber is highly desirable. But polyester fiber of even the highest quality will pack to some extent over time as the individual fibers gradually align and pack together. This characteristic is not considered a defect under this warranty. Fortunately, the fibers can be separated by hand and re-fluffed to near-new condition. Attached backs with fiber filling are zippered when practical to allow easy access for adjusting or adding filling. Upholstery Fabric Limited 1 Year Warranty Mayo s position on fabric performance is based on the policies of the mills that actually manufacture the fabrics for the upholstered furniture industry. These mills do NOT warrant your fabric against fading, pilling, flagging, shrinking, staining, or matting. Therefore, neither does Mayo. Mayo does warrant the fabric on your new furniture against obvious failures of weave or fiber strength, which exclude the above conditions, for one year from purchase date. This warranty is valid under conditions of normal care and use only, and will be void in cases of misuse, abuse, or failure to keep the furniture reasonably clean. Some fabrics may be covered by a special warranty issued directly to the consumer by the fiber or fabric manufacturer. Mayo furniture covered in these fabrics will have a tag attached explaining that warranty. Please be aware that most fabric mills consider the application of any fabric protection treatment to be a chemical and physical alteration of the fabric. Thus, they will assume no responsibility for the fabric s performance after such a treatment. Any such application therefore voids this fabric warranty. Leather Limited 1 Year Warranty Leather upholstery cover is warranted against splitting and tearing for one year from purchase date. Leather is a natural product with variations in grain, color, and markings from one hide to another. These variations and distinguishing marks are to be expected and are not covered by this warranty. Damage due to cuts, burns, pet damage, spills, excessive soiling, improper cleaning or application of chemical products by the retail dealer or consumer, excessive exposure to sunlight or heat, or abuse of the product is not covered.

5 REALLY FAST DELIVERY 18 to 39 DAYS AERO MAYO PROMPT, RELIABLE DELIVERY delivered on Mayo company trucks (in most states) handled by people who care about the product minimize freight damage & shortages PREDICTABLE ARRIVALS just about the fastest delivery in the industry determine ship dates on the spot with Aero Mayo Scheduling quick delivery helps close sales increases special orders IMPROVED INVENTORY MANAGEMENT increase your product turns maximize your GMROI special orders increase your bottom line reduce warehouse inventory minimize match-out problems FRIENDLY CUSTOMER SERVICE STAFF toll free fax and telephone service for your convenience speak directly to customer service personnel no voice mail or answering machines reliable information when you need it Mayo customer service is always ready to assist SUPPORT AFTER THE SALE fabric yardage and pillows can be purchased separately quick turnaround on repairs or damaged merchandise repair parts shipped promptly

IT S AS EASY AS TO SPECIAL ORDER MAYO OUR EXAMPLE Let s assume you have a customer who would like to order the 3180 Sofa in our Maniac Moss and Padmi Jewel fabrics.

on the legs. CHECK COVER CLASS Check the Cover Class on the fabric you ve selected to be sure it can be used on the frame you ve selected. There are two places where the cover class is located.

-the-roll fabric that requires matching U - an up-the-roll fabric that does not require matching UM - an up-the-roll fabric that requires matching CPX - a fabric that can only be used an a contrast

6 IT S AS EASY AS TO SPECIAL ORDER MAYO OUR EXAMPLE Let s assume you have a customer who would like to order the 3180 Sofa in our Maniac Moss and Padmi Jewel fabrics. Customer selects Maniac Moss for the body, Padmi Jewel for both sets of the contrast pillows, with fringe Rebecca Harvest on both sets of contrast pillows, with the nailhead option, and walnut finish on the legs. CHECK COVER CLASS Check the Cover Class on the fabric you ve selected to be sure it can be used on the frame you ve selected. There are two places where the cover class is located... COVER CLASS 1) listed in the Mayo Price List - in the Mayo Cover Guide section 2) listed on the fabric swatch sample R - an across-the-roll fabric that does not require matching RM - an across -the-roll fabric that requires matching U - an up-the-roll fabric that does not require matching UM - an up-the-roll fabric that requires matching CPX - a fabric that can only be used an a contrast pillow selection DETERMINE FABRIC GRADE Note the Fabric Grade shown on the fabric sample. It s always a good idea to confirm the fabric grade on the most recent issue of the Mayo Cover Guide to be sure there has not been a change in the grade status. There are two places where the Fabric Grade can be found... 1) listed in the Mayo Price List - in the Mayo Cover Guide section 2) listed on the fabric swatch sample Example shown below is from the Mayo Suggested Retail Custom Order Price List Pattern Grade Class Colors Available Contents CL/PF Maniac 9 R Amber, Aqua, Moss, Pecan, Russet 56/R, 44 P S Marlene 8 R Moss 50/Ol, 29/P, 21/A S Padmi 15 UM Jewel 65/R, 35/P S CONSIDER ANY OPTIONS FOR THE PIECE Your base price will be the price shown under the fabric grade you have selected. Now add for the options - examples: Contrast Pillow, Pillow Treatment, or Nailhead. Example shown below is from the Mayo Suggested Retail Custom Order Price List Attached Pillow Backs Preference Matching 3180 Spool Legs - Specify choice of finish Options: "CPLRG" - contrasting cover on 2 large pillows Lexington "CPSML" - contrasting cover on 2 small pillows "PTLRG" - pillow trim (fringe) on 2 large pillows Cover Classes: R, RM, U, UM "PTSML" - pillow trim (fringe) on 2 small pillows "NAIL" - nailhead trim on arm panels, front band, top rail FRAME L H D Step CPLRG CPSML PTLRG PTSML NAIL 010 Sofa Loveseat Chair NA NA NA NA Ottoman NA NA NA NA 55 OUR EXAMPLE 3180 Sofa - Maniac Moss CPLRG & CPSML Padmi Jewel PTLRG & PTSML Rebecca Harvest with nailhead, with walnut finish body price...$1363 contrast large pillows (CPLRG)...$23 contrast small pillows (CPSML...$18 pillow treatment large pillows (PTLRG)...$38 pillow treatment small pillows (PTSML)...$38 nailhead option (NAIL)...$85 finish selection - walnut finish... $nc TOTAL COST...$1565 NEED HELP? CALL Mayo Customer Service no voice mail - only nice, friendly people to help you 9

SPECIAL ORDERS Get what you want and get it

We ll even do COMs (customer s own material)

It s always a good idea to check with Mayo

7 SPECIAL ORDERS Get what you want and get it quick! We mean business with special orders! We ll even do COMs (customer s own material) Got a customer with their own special fabric? We can help! We can use YOUR fabric on our frames. It s always a good idea to check with Mayo customer service to be sure your fabric selection will work on the frame you ve selected.

LEATHER SELECTIONS ALL LEATHER Only top quality, full grain

You won t find splits or vinyl match parts on Mayo leather

Most Mayo leather groups feature a high quality coil spring

8 LEATHER SELECTIONS ALL LEATHER Only top quality, full grain leathers are used on Mayo leather groups. You won t find splits or vinyl match parts on Mayo leather selections! Most Mayo leather groups feature a high quality coil spring seating system. Be sure to check the price list for information concerning specifications. LEATHER/FABRIC COMBINATIONS Mayo knows fabric... Mayo knows leather!

Sleep Mechanism built using heavy gauge steel tubes with minimum use of rivets and angle iron rails baked-on enamel finish that won t rust, chip, or flake extra heavy duty decking material will not

9 Sleep Mechanism built using heavy gauge steel tubes with minimum use of rivets and angle iron rails baked-on enamel finish that won t rust, chip, or flake extra heavy duty decking material will not stretch or tear after years of use anti-topple feature prevents personal injury or damage to the steel sleeper fixture U shaped, full support leg design at the foot of sleeper fixture for maximum support low profile linkage with no sharp edges, less likely to tear or tangle sheet The Comfort Zone featuring a patented fall away shoulder tube that maximizes sleeping comfort and eliminates body contact with the fixture cross member support tube found on most sleepers Torsion-Suspended Support Wires cross connected steel wires in the support zone prevent hammocking & roll-together cross connected steel wires in the seat deck area eliminate unwanted mattress crown Dual Locking Headrest locking devices on each side of the TV headrest maximize strength and stability when the headrest is used in the upright TV position heavy duty locking devices on each side of the steel frame prevent damage to the TV headrest linkage SLEEPERS BUILT TO LAST Mattress Retainers holds mattress securely in place when used in the sleep position retainers allow easy closing of the fixture when returning to the sofa position Soft Lock makes this fixture extremely easy to open and close locking mechanism helps keep the deck area flat for better seat cushion fit Extra-length, Extra-Thick Sleeper Mattress features the Rest Assured Classic, a high quality, 312 coil, 13 ga. mattress made to Mayo specifications, covered in an attractive damask ticking with a decorative stitched label. This mattress looks and feels like the mattress you sleep on every night Warranty Mechanism features a five year warranty (see the Mayo Consumer Guide Booklet for full details)

MAYO SEATING SYSTEMS Heavy 8 Gauge Sinuous Seat Springs Proven durability and long lasting comfort Heavy 8 gauge metal springs Small convolutions (spring loops) produce more resiliency than the big

is connected at two points with insulated, spring steel stabilizer wire for a unitized suspension system whereby all seat springs share in the distribution of weight to the springs Plastic coated

10 MAYO SEATING SYSTEMS Heavy 8 Gauge Sinuous Seat Springs Proven durability and long lasting comfort Heavy 8 gauge metal springs Small convolutions (spring loops) produce more resiliency than the big loop sinuous springs sometimes used by other factories Double row of springs along the inside arm, prevents roll to the arm effect and adds stability to the suspension system Each individual spring is connected at two points with insulated, spring steel stabilizer wire for a unitized suspension system whereby all seat springs share in the distribution of weight to the springs Plastic coated spring clips eliminate squeaks from metal to metal contact Mayo Premium Coil Spring Seating Coil-flex construction offers the latest advancement in coil spring seating. Coil springs are unitized with an oil-tempered spring steel grid (proven in the automotive industry for many years). This grid top eliminates noisy top support systems found in other spring systems Coil-flex construction evenly distributes support across the spring for greater seating comfort 14 gauge plasteel cross supports provide secure attachment to all the coils springs, plus this increases the lateral stability of the coil springs Coil-Flex top grid provides a built-in insulator for better support of the seat deck. Oil tempered spring steel wire unitizes the complete deck area for a level and resilient seating surface Bottom grid locks in the springs for totally noise free comfort and long lasting durability and support Each cushion (based on a three cushion model) is supported by 12 coils Time tested coil springs for comfort and strength. The Coil-flex seating system is engineered for years of trouble free use

12 Important Reasons You ll be more comfortable owning quality upholstered furniture by Mayo Generous use of back springs insures support 2 and durability - connected side-to-side in two places by

Most backs feature an inner bag with 3 chambers so the filling fiber won t settle Comfortable, durable arm tops, feature half 5 moon shaped, high density polyurethane tops that will keep arms looking

11 12 Important Reasons You ll be more comfortable owning quality upholstered furniture by Mayo Generous use of back springs insures support 2 and durability - connected side-to-side in two places by steel wires. Backs designed for durability and comfort. Most backs feature an inner bag with 3 chambers so the filling fiber won t settle Comfortable, durable arm tops, feature half 5 moon shaped, high density polyurethane tops that will keep arms looking sharp Stripes and plaids always matched 7 1 The best frames in the business. All hardwood parts - precision cut utilizing CNC routing technology and featuring mortise/tenon joints that interlock for strength. Mayo frames feature a limited lifetime warranty 4 Mayo perma-plates used in critical edge-to-edge applications, will never come loose or squeak All Mayo frames are well padded for 6 long lasting comfort and good looks Heavy duty, removable legs - a real plus for 11 moving product into a tight location 12 Some models feature a coil spring seating system with 12 locked-in - heavy guage coils under each single seat cushion. This coil spring system utilizes the most modern manfacturing methods for a lifetime of comfort and trouble free use. Other models feature Mayo s high quality sinuous seat spring construction method High quality, 2.3 lb. high density, high resiliency 8 seat cushion foam, featuring a limited, lifetime warranty Every Mayo seat cushion is wrapped in 9 high quality polyester fiber for a plump, well-tailored appearance 10 The highest quality components are always used in Mayo products. Compare the major elements of construction - frame, seat cushions, spring suspension systems, padding components... we re confident you won t find a better value. Fully lined skirts for a clean, well tailored look

STATE OF THE ART PRODUCTION METHODS At first

same...upholstered furniture can be a very

Hidden beneath the fabric or leather are some of

It s beneath the cover that many furniture

These compromises in quality components and

that can never meet the long-term expectations of

12 STATE OF THE ART PRODUCTION METHODS At first glance, all upholstered furniture looks about the same...upholstered furniture can be a very mysterious product. Hidden beneath the fabric or leather are some of the most important features of the product. It s beneath the cover that many furniture manufacturers will cut corners. These compromises in quality components and construction practices often result in a product that can never meet the long-term expectations of the buyer. Don t let a fancy fabric disguise what is often an inferior quality product - know what s under the hood. BUILT BETTER FROM THE INSIDE - OUT!

Today s consumers see their home furnishings

Mayo s product line includes selections in

13 THE RIGHT PRODUCT AT THE RIGHT TIME! Available in a wide variety of fabric & leather choices! CASUAL TRADITIONAL CONTEMPORARY TRANSITIONAL Today s consumers see their home furnishings as part of their personal expression. Mayo s product line includes selections in transitional, traditional, contemporary, and casual lifestyles. Fabrics are selected from the world s leading fabric mills. Leathers are imported from some of the world s most prestigious tanneries. Comfort, fashion, and durability are built into every piece we produce.

dependable and predictable service, and provide

Most states are serviced by Mayo company trucks

14 Our business philosophy is simple... produce an honest value product, provide dependable and predictable service, and provide high quality customer care. Most states are serviced by Mayo company trucks & drivers. Some states are serviced by specialized furniture carriers. mayofurniture.com Mayo Customer Service fax Showroom: World Market Center Las Vegas

T Since 1965 he Mayo family has been making quality sofas, loveseats, chairs, and sleepers since 1965.

15 T Since 1965 he Mayo family has been making quality sofas, loveseats, chairs, and sleepers since The Mayo commitment to quality craftsmanship and an old-fashioned spirit of pride shows in every item produced. Now serving furniture retailers from coast to coast, the Mayo product line is manufactured in a modern, 156,000 square foot facility utilizing the latest in state-of-the-art manufacturing equipment including a CNC Router, computer automated cutting operations, and CAD operated design systems. Customer service, however, is not an automated process at Mayo. Our toll-free customer service lines are answered by people who handle your calls with care and your questions with concern. We pride ourselves on quick, friendly, and effective service! You ll never be connected to voice mail. With a multitude of beautiful fabric options, Mayo offers one of the quickest shipping, custom order programs in the industry. In as little as three weeks, custom orders are on their way to the buyer. Mayo products are also available in COM fabrics (customer s own material). This gives the consumer the ultimate in fabric choice. Mayo has been producing leather products since Only full, top-grain leather hides are used in the Mayo leather program. You ll never find splits or vinyl match on Mayo leather items. The right people, equipped with the right technology, guided by the right motivation that s the Mayo formula for customer satisfaction.

16 Your Guide to the Features Benefits of Mayo Furniture

classic made current

classic made current BENCHMADE UPHOLSTERY HICKORY/HIGH POINT WWW.WESLEYHALL.COM CREATE, WITH OPTIONS. Express your distinct style with our Signature Elements collection! With a choice of nine arm styles,