Lowe s Window Treatment Installer Training. Sponsored By:

Transcription

1 Lowe s Window Treatment Installer Training Sponsored By:

2 Install Team It is important to both Lowe s and you as a contractor to present a positive professional image to the customer. The customer will expect this from Lowe s and in turn from Lowe s installers performing services on their behalf. The more confidence developed with the customer during the initial contact, the less likely the customer will be to expect a problem and the less likely the possibility that a problem will develop. A positive attitude produces a positive result. You, from the customer s point of view, represent Lowe s and the way they remember Lowe s has a direct bearing upon whether Lowe s retains and expands its customer base, and in turn whether Lowe s has customer jobs available to offer the contractor for installation. Your positive attitude and professional approach to each job can make a difference with the customer in how they feel about their project and will ensure our mutual success!

3 Introduction to the Training: What you will learn: 1. Introduction to the role you play within Lowe s. 2. Basics on how to measure/install. 3. Common discovery questions to ask your customers. 4. High Level features & benefits of the categories you deal with on a daily basis. 5. Applications for each of the categories. 6. On Line resources that are available.

4 Your role within Lowe s

5 Introduction to your role within Lowe s You are the face of Lowe s and represent the company and the values that it stands for. There are expectations that Lowe s requires that will help you succeed, ensure customer satisfaction and to bridge the gap between the customer and the installer. The next few slides walk through the: Customer Care Do s Customer Care Don'ts

6 Customer Care Do s Call the customer on the way to the job. Be aware of your surrounding Don t do anything you wouldn t want your customer or neighbors to see. Show up in a presentable vehicle Washed Vehicle and No Rust. Use oil shields in the driveway. Be in complete, crisp and presentable uniform. Use yes ma am, yes sir language. Remove shoes or use shoe coverings when inside home. Please adhere to the shoe cover rule at ALL times. Introduce yourself and your company upon arrival.

7 Customer Care Do s Before starting work, explain the detail and install process. Be considerate. Make sure animals don t get out, start in a particular area if needed, work through the garage if necessary, etc. Use genuine conversation with the customer. Avoid discussing religion, politics or any emotionally charged subject. Work steadily but don t appear to be nor speak of about being rushed. Be careful when carrying boxes. Don t set tools on furniture. Set all blinds uniformly before you leave. When a blind is installed, step back and view to make sure the valance and slats are presentable and level.

8 Customer Care Do s Use a battery operated vacuum to touch up debris. Offer to help reposition furniture. Take all trash and boxes with you. Thank the customer. It s okay to ask if they are completely satisfied and is there anything you can do to make their installation better. Ensure the customer knows the blinds are warranted and if they have any concerns to notify the company. If a rare occurrence happens where you need to leave the premises, be specific about your return. Please use Lowe s approved detail template.

9 Customer Care Don ts Never use foul language on the job. Never use tobacco products on or around the job site. Do not use bathroom facilities at the job. Do not use cell phone while at work for personal use. Do not walk through yard, flowers or mulch as a shortcuts. Do not leave copy of a detail for the customer. This is Lowe s property and against policy. Do not remove any item from the house other than trash. Do not remove any blinds from jobsite unless specified on your sheet that they are a take down or haul away.

10 Customer Care Don ts Do not call about issues while in front of the customer. If you need to make a call, do it in your vehicle. Do not use measurements less than 1/8. Do not expect or insinuate a tip. This is typically not a tipped position. Don t approve any measurement you feel to be wrong. If a sales associate says can we change the measurement? stick by your detail. If a customer wants something you are not sure will work, either say no or use covering notes at the bottom of the detail sheet. Some windows have inside mount screens, do not install blind brackets in the area where the screen would normally rest.

11 How to Measure/Install

12 How to Measure: Inside Mount To find width: 1. Using a steel tape measure, measure exact window width at top, middle and bottom, inside the window frame. *with exception of roller shades: measure width only where the roller is to be installed 2. Use the narrowest width. Do not take any width deductions. To find height: 1. Measure exact window height at left and right side, inside the window frame. 2. Use the longest height. *Each company may have different variances for measuring. These can be found under specific online websites that will be discussed later on in the training.

13 How to Measure: Outside Mount To find width: 1. Using a steel tap measure, measure exact width where blind is to be placed. *with exception of roller shades: measure width only where the roller is to be installed 2. Add at least 1 ½ to each side for optimal light control. (3-4 suggested overlap for vertical blinds) To find height: 1. Measure exact height from proposed headrail location to the window sill. 2. Add at least 1 ½ to the height for optimal light control. (4 suggested for vertical blinds) *Each company may have different variances for measuring. These can be found under specific online websites that will be discussed later on in the training.

14 How to Install Each company has their own specific installation instructions to help support their products. Please note that the brackets under each company and the methods to install those specific categories differ by brand. The vendor/category instructions are housed and can be found under a separate online websites. Here is are direct links to the slides

15 Common Discovery Questions for the Customer

16 Discovery Questions Every customer you come in contact with has a different set of circumstances or requirements that are important to know prior to selecting the appropriate blind or shade for that application. Save Energy? Match what is currently up? Increased Privacy? Children or Pets? Coordination to other Decor? Overall Budget? Mounting Depth limitations? High Humidity Areas? Unique Window Shapes? Blind/Shade Stacking Limitations?

17 Discovery Questions Below are some starter questions that can be used to help qualify the customer and narrow down the best solution for that application: How many windows are you looking to dress? Which rooms are you looking to finish? What is the current décor in that room? What is important to you, and in what order? Privacy? Light Control? Energy Efficiency? What is the shape of the window that you are wanting to cover? Do you have a large window or sliding glass door? Do you need a high level of insulation/energy efficiency? Do you need to completely block out the light? Do you need a high level of privacy? Do you have children or pets? Are you interested in cordless operation to enhance safety? Do you have any depth restrictions? Are there window cranks or door handles in the way of blind/shade operation? Will I need an extension ladder to access your window? Will you need a skylight pole or motorization to operate the blind/shade?

18 Window Treatment Product Category Overview

19 Category Overview What you will learn: Introduction to each of the categories: - Benefits and Features - Applications that are recommended for that product category - Options/Upgrades that come available within that category - Specialty shapes that compliment that window treatment Blinds Shades

20 Blinds Category Overview Blinds and Shutters: Blinds offer a dual operation system giving the consumer the ability to tilt the slats/vanes open or closed, as well as raise and lower their blind based on their light control/privacy needs Blinds are available in Wood, Faux Wood, Vertical, and Metal Blinds Shutters are available in Wood, Polyresin 3 and Faux Wood

21 Shades Category Overview Shades: Shades offer a single operation system giving the consumer the ability to raise and lower their window treatment Available in Cellular, Pleated, Roman, Panel Track, and Natural Shades Shades are typically more energy efficient Shadings: Offer a single operation system giving the consumer the ability to raise, lower and tilt their window treatment Available in Horizontal and Vertical Shadings

22 Cellular & Pleated Shades

23 Benefits & Features Most Energy Efficient Window Treatment can save the consumer money on their energy bill throughout the year due to insulating nature of the product. Light Filtering Highly Fashionable window treatment with the ability to coordinate with other colors and fabrics throughout the home. Many versatile operating systems to maximize on safety and ease of operation. Variety and light control fabrics Sheer, Light Filtering, Darkening, and Blockout. Darkening Easy to install on majority of windows Inside and Outside Mount (does not require much depth). Can accommodate a variety of specialty shaped windows.

24 Cellular Shade Application» Light Filtering Recommendation: 1. Living Versatile color offering coordinates well with furniture, wall color, fabrics, and flooring. 2. Dining Provides soft natural light while offering some privacy for entertaining. 3. Office Assists in blocking the glare on computer screens. 4. Laundry Opening price point aids in privacy and light control needs. 5. Sunroom (indoors) Best product to enhance energy efficiency while controlling light. 6. Specialty Shapes. Garage 2 1 Office 3 Bedroom 6 Dining Porch Living 4 Kitchen Bedroom 5 Sun Patio Family/ Media Media Bedroom

25 Cellular Shade Application» Darkening Recommendation (Outside Mount suggested): 1. Bedroom Provides total light control to enhance sleep 2. Bathroom Ensures complete privacy 3. Media Controls all external light to block any glare on media 4. Nurseries Perfect for babies and young children who nap throughout the day Porch Dining Living Office Bedroom Garage Kitchen 2 Bedroom 4 Sun Family/ Media Media 1 Patio 3 Bedroom

26 Standard Bottom Up Available Corded and Cordless Cordless increases safety in the home, easy to operate, and offers a clean look to any window

27 Top Down/Bottom Up Available Corded and Cordless Enjoy Light and Privacy at the Same Time with Independent Top and Bottom Operation Availability in cordless increases safety in the home

28 Day/Night or 2 Fabric Combination Available Corded and Cordless Combines Darkening and Light Filtering Fabric Giving Optimal Thermal Insulation Maximize on Privacy and Light Control

29 Multiple Shades on One Headrail Available Corded and Cordless (2-on-1, 3-on-1) Allows Multiple Shades to Operate Independently Not Available with: Top Down, Corded Top Down/Bottom Up or Corded day/night or 2 fabric combinations

30 Continuous Cordloop Cordloop Lengths Available from 2 10 Helps Evenly Raise Larger Shades Cord Length Does Not Change, Always Consistent

31 Specialty Shapes Many Shapes Available o Non-Perfect Arch o Half Arch o Circle o Hexagon o Octagon o Perfect Arch o Skylight o Fanned Angle Top or Bottom o Cutouts *Some vendors require templates so please include during time of detail.

32 Additional Resources Please visit the below sites for more information on the Cellular category as well as specific installation instructions:

33 Wood Blinds

34 Real Wood: o Benefits & Features Consumers want to match existing Wood finishes and paint colors in the home to their window treatments: cabinetry, furniture, flooring, window trim, wall color. This enhances coordination, blending, and matching throughout the home. o Slat sizes available: 1, 2, 2 1/2 or 2 3/8 o 1 Real Wood is perfect for shallow window depths, Outside Mounts (such as French Doors) Faux Wood: o o o Consumers want the look or feel of real wood, but need the durability of Faux Wood Consumer needs product that is soft on the budget but looks like real wood Heat Resistance rooms with high exposure to sunlight and heat o Slat sizes available: 2 or 2 1/2

35 Real Wood Blind Applications Real Wood Window Applications include: 1. Living s 2. Dining s 3. Office 4. Bedrooms 5. Large Windows (Real Wood is lighter weight than Faux Wood) Garage 2 1 Office 3 Bedroom Dining Porch Living Kitchen Bedroom 5 Sun Patio Family/ Media 4 Bedroom

36 Faux Wood Blind Applications Faux Wood Window Applications: o Moisture Resistance and High Durability 1. Bathrooms 2. Kitchens 3. Laundry s 4. Nurseries Porch Dining Living Office Bedroom Garage 3 2 Kitchen 1 4 Bedroom Sun Family/ Media Media Bedroom Patio

37 Cordless Real Wood/Faux Wood No External Lift Cords Increased Safety for Children and Pets Clean, Modern Look Increased Sizes Available

38 No Route Hole Option Increased Privacy, Darkening and Security Slats Can Be Removed for Cleaning Slats can be easily replaced versus replacing entire blind

39 Solid or Decorative Twill Tapes Available Twill Tapes Twill Tapes available in various sizes Tape Will Cover Every Ladder Tapes Coordinate with drapery, fabrics in room, wall color, etc.

40 Multiple Blinds on One Headrail Provides Raising and Lowering Flexibility 2-on-1 and 3-on-1 Available Standard Innerspace can be chosen depending on widow casing limitations

41 Cornices Larger Profile Valance Available in various styles to coordinate with crown molding and trim Available in multiple finishes Multiple Mounting Choices on various products

42 Cutouts Allow Access to Air Conditioners, Window Cranks, French Door handles, etc. Center and Side Cutouts Available Diagram May Be Required

43 Additional Resources Please visit the below sites for more information on the Wood categories as well as specific installation instructions:

44 Vertical & Soft Vertical Blinds

45 How to Measure: Outside Mount - Verticals To find Width: o Blind should overlap opening at least 4 on each side to ensure privacy. o To ensure easy access to the door and allow adequate overlap, consider the stack width. To find Height: o Measure the height of the area to be covered and round down to the nearest 1/8. o Blind should extend at least 3 above and 3 below window frame or opening. o For installations to the floor, make adequate deductions for carpeting.

46 How to Measure Patio Doors To find Width: o Blind should overlap opening at least 4 on each side to ensure privacy. o To ensure easy access to the door and allow adequate overlap, consider the stack width. To find Height: o Measure the height of the area to be covered and round down to the nearest 1/8. o Blind should extend at least 3 above opening or window frame. o For installations to the floor, deduct 1/2 for proper clearance.

47 Benefits & Features Soft Vertical Blinds offer the look and feel of draperies with the functionality, durability, and light control of a Vertical Blind. Vertical blinds are offered in fabric textures, natural textures, and faux paint finishes to coordinate with fabrics throughout the home, furniture, wall color, paint styles, etc. Vertical blinds also coordinate back to other blinds/shades categories such as: vinyl blinds, cellular shades, roman shades, roller shades, metal blinds, faux wood blinds, and natural shades. Vertical Blinds come in large widths and heights to effectively cover large windows.

48 Vertical Blind Application Vertical blinds are used predominately for large window applications Ideal For: 1. Patio Doors 2. Bay Windows 3. French Doors Garage 1 2 Office Bedroom Dining Porch Living Kitchen Bedroom Sun 3 Family/ Media Media Bedroom Patio

49 Enhanced Darkening and Privacy Due to Tighter Closer S-Shape Vanes S-shape Offers Soft Flow of Fabric and Enhanced Durability of Laminated Backing Wide Offering of colors, fabrics, and finishes S-Shape vanes coordinate with other blinds/shades categories

50 Control Options Cordless Wand Control increases safety in the home with children and pets Cord and Chains Available at No Charge * Wand styles/colors differ by vendor

51 Stack Options Vertical Stack Options o Right Stack o Left Stack o Dual Stack/Split Draw o Center Stack Right Stack Left Stack Dual Stack/Split Draw Center Stack

52 Other Options Angle Tops o A-Frame Windows Chains o Optional Chains that connect each vane (located at the bottom of vane) for a More Traditional Look

53 Vertical Shadings Application 1. Formal Living 2. Formal Dining 3. Family 4. Great 5. Home Office 6. Sliding Glass Doors Garage 2 1 Office Bedroom Dining 5 Sun Patio Kitchen Porch Living Family/ Media 3 4 Bedroom Bedroom

54 Benefits & Features Sheer, anti-static, stain resistant fabric maintains a like-new appearance. Available in a variety of neutral light filtering colors and room darkening selections. Precision hardware system ensure lasting smooth and quiet operation. Combination of a wand and cord, the stationary wand will rotate the louvers and traverse the blind across the window. Features 5 high opaque facing which provides built-in finishing touch and conceals the track.

55 Additional Resources Please visit the below sites for more information on the Vertical categories as well as specific installation instructions:

56 Roman Shades

57 Benefits & Features Roman shades offer the look of a drapery with the functionality of a shade. Roman Shade fabrics coordinate beautifully with other fabric finishes in the home furniture, bedding, draperies, throw pillows, etc. Roman shades coordinate with other blind/shade categories such as: Roller shades, Panel Track, Vertical Blinds. Many versatile operating systems to maximize on safety and ease of operation. Variety and light control fabrics Light Filtering and Darkening.

58 Roman Shades Applications The look of a horizontal drapery that provides coordination to other fabrics, textures, and colors throughout the home. Roman Shade Window Applications: 1. Living rooms 2. Dining rooms 3. Bedrooms with Light Filtering or Darkening liners 4. Nurseries with Darkening Liner 5. Media s 6. Offices Garage 2 1 Office 6 Bedroom Dining Porch Living Kitchen Bedroom 4 Sun Family/ Media Patio 5 3 Bedroom

59 Flat vs. Hobbled Style Flat Roman Shades offer a More Modern Choice, Not As Much Light Seepage From Sides Looped/Hobbled Roman Shades offer a More Traditional, Classic Look With Soft, Full Folds Flat Hobbled

60 Light Filtering vs. Darkening Majority of Roman Fabrics are Available LF or RD Light Filtering: 1. Living s 2. Dining s, 3. Kitchens Light Filtering Darkening 2 1 Office Bedroom Dining Porch Living Garage Darkening 4. Bedrooms 5. Media s 6. Bathrooms Sun Kitchen Family/ Media Patio 5 3 Bedroom 4 6 Bedroom

61 Valance Options Integrated Valance: Clean, Coordinated Look Classic Valance: Traditional Fabric Valance That Directly Matches The Shade

62 Cordless Roman Shades Enhanced Safety for Children & Pets Clean Appearance Free of Dangling Cords

63 Top Down/Bottom Up Available Both Corded & Cordless Classic Valance Included at No Charge Ideal Light & Privacy Control Perfect for Bathrooms & Bedrooms or Any First Floor Application

64 Large Window Solutions 2 on 1 Headrail Available For Independent Operation of Two Panels on One Headrail Continuous Cordloop Available Offers Fixed Cord Width

65 Additional Resources Please visit the below sites for more information on the Roman category as well as specific installation instructions:

66 Natural Shades

67 Benefits & Features Natural Shades blend organic style with function. Helps bring the outside into the home featuring a rustic look. Coordinates with wood finishes throughout the home such as furniture, flooring, cabinetry, etc. Coordinates with other blinds/shades categories such as Wood blinds, Roller shades, Panel Track, Vertical blinds. Variety of valance styles that fit nicely in any décor. Many versatile operating systems to maximize on safety, ease of operation, privacy, and light control.

68 Natural Shades Applications Natural Shade Window Applications: 1. Living s 2. Dining s 3. Bedrooms (With Darkening Liner) 4. Bathrooms (With Darkening Liner) 5. Nurseries (With Darkening Liner 6. Media s 7. Offices 8. Bay Windows with Mitered headrail Garage Porch Office Bedroom Dining 7 Living Kitchen 6 Bedroom 5 Sun Patio Family/ Media 6 3 Bedroom 4

69 Liner Options Add a liner to Natural Shades to make a room more private. Multiple Liner Colors available to coordinate with Natural Materials. Available in: No Liner Light Filtering Darkening

70 Standard Cords Lift Options Continuous Cordloop o Great for Large Windows Cordless o Enhances Child and Pet Safety Corded Top Down/Bottom Up o Ultimate in Privacy and Light Control

71 No Valance o Sleek, Modern Look Valance Options o Available on Cordless & Continuous Coordloop Only Classic Valance o Standard 6 Height Wood Valance o Coordinates with other wood furnishings in the home o Best option for Outside Mounts because of mitered returns

72 Advanced Options 2-on-1, 3-on-1 Headrail Arch/Cathedral Tops Mitered Shades for Bay Windows Angle Tops Arch Specialty Shapes Scalloped Hem & Decorative Trims

73 Additional Resources Please visit the below sites for more information on the Natural Shade category as well as specific installation instructions:

74 Roller Shades

75 Benefits & Features Roller Shades offer a sleek, clean, style with easy function capabilities. Works well in rooms where total privacy and light control are needed. Solar Roller Shades help cut harmful UV rays and block the glare in office buildings, restaurants, schools, and other commercial settings. Coordinates with other blind/shades categories such as Cellular Shades, Roman Shades, Panel Track, and Vertical Blinds. Clutch control mechanism allows for total control and easy placement in the window. Variety and light control fabrics Sheer, Light Filtering, Darkening, and Blackout.

76 Roller Shade Applications Roman Shade Window Applications: 1. Living rooms 2. Dining rooms 3. Bedrooms with Darkening Liner 4. Nurseries with Blackout Fabric or Darkening Liner 5. Media s 6. Offices Garage Porch 2 1 Office Bedroom Dining Living 6 Kitchen Bedroom 4 Sun Patio Family/ Media 5 Bedroom 3

77 No Valance Clean Modern Look Valance Options Standard Valance More Traditional Appearance, Coordinated Fabric is Inserted Into a Vinyl Channel Cassette Valance Sleek Appearance, Complete Concealment of Hardware & Shade Fabric Valance Curved Fascia Faux Wood Crown Valance

78 Additional Resources Please visit the below sites for more information on the Roller Shade category as well as specific installation instructions:

79 Panel Track

80 Benefits & Features Panel Track offers an updated and modern alternative to Vertical Blinds. Panels are removable and can be changed throughout seasons for a trend right look throughout the year. Coordinates with other blind/shades categories such as Cellular Shades, Roller Shades, Roman Shades, Natural Shades, and Vertical Blinds. Variety and light control fabrics Sheer, Light Filtering, Darkening, and Blockout. Cordless Panel Track increases safety and ease of operation in the home.

81 Panel Track Application Most commonly mounted Outside or above the window/door frame, due to the depth needed to properly mount a Vertical inside a window frame. Panel Track is available in large widths and heights to present a modern or more contemporary alternative to Vertical Blinds Panel Track Window Applications: 1. Large Windows 2. Patio Doors 3. Bay Windows 4. French Doors Garage 2 3 Office Bedroom Dining Living 1 4 Sun Patio Kitchen Porch Family/ Media Bedroom Bedroom o Panel Track can be used as a room divider as a ceiling mount

82 Cord and Wand Control Wand Control is free of charge Available in a variety of styles and finishes Cord Control is also free For Hard to Reach Windows or Where A Clear Path Is Not Available * Wand styles/colors differ by vendor

83 Valance Options No Valance For Clean, Modern Look OR Fabric Valance o o o Fabric will be turned 90 from shade body fabric Not available on Natural Shade Fabrics Wide variety of valance options to choose from. These can be found under specific online websites

84 Additional Resources Please visit the below sites for more information on the Panel Track category as well as specific installation instructions:

85 Metal Blinds

86 Benefits & Features Metal blinds provide a classic look with excellent light control options. Works well in any room setting throughout the home, with a budget friendly price point. Frequently used in commercial settings office buildings, hospitals, schools, apartment and condo communities. Provides a Darkening option on a mini-blind (in comparison to Vinyl mini-blinds). Cordless operating system increases safety and ease of operation in the home.

87 Metal Blinds Application Metal Blinds Window Application: Porch 1. Home offices (blocks glare on computer screens) Dining Living Office 1 Bedroom 2. Laundry rooms Garage 3. Bonus s 4. Bedrooms 5. Bathrooms 2 6 Kitchen 5 Bedroom 6. Kitchen (to coordinate with appliances or cookware) o Commercial Use opening price point with a modern and professional appearance Sun Patio Family/ Media 3 Bedroom 4

88 Cordless No External Lift Cords Increased Safety for Children and Pets

89 Multiple Blinds on One Headrail For Use on Larger Windows Provides Raising and Lowering Flexibility

90 Cutouts Allow Access to Air Conditioners, Window Cranks, Etc. Center and Side Cutouts Available Diagram is Required

91 Additional Resources Please visit the below sites for more information on the Metal category as well as specific installation instructions:

92 Shutters

93 Benefits & Features Made for Polyresin 3, a unique compound containing a U.V. stabilizer. Will never warp, shrink, chip, peel, crack or fade. Maintenance Free. Will never need painting. Impervious to moisture and humidity. Provides a noise barrier, keeping home quiet and energy efficient. Polyresin 3 is self extinguishing and safe to use in homes and commercial applications.

94 Shutters Applications Quick 14 Day Delivery Easy to install includes DVD with every order Child Safe Design Waterproof and Washable Greenguard Certified UV Stabilized Fire Retardant NFPA Year Warranty North American made, manufactured in the USA! Shutter Applications: 1. Bathroom 2. Kitchen 3. Bedrooms 4. Living 5. Dining 6. Family 7. Office Garage 5 Dining Sun Patio 2 4 Kitchen 6 Porch Living Family/ Media 3 Office 1 Bedroom 7 3 Bedroom Bedroom

95 Shutters 5 Frame Styles Mounting Strip L Frame Z Frame Trim Frame Décor Trim Frame L Frame Trim Frame Z Frame Décor Trim Frame

96 Knowledge Check

97 Quiz Cellular Shades Which rooms would you want to use a Darkening Shade in? A) Bedrooms B) Bathrooms C) Media s D) Nurseries E) All of the above

98 Quiz Wood Blinds When installing a Wood Blind on a French Door or in a shallow depth, which slat size is recommended? A) 1 B) 2 C) 2 1/2 D) 2 3/8

99 Quiz Faux Wood Blinds Faux Wood Blinds are the BEST application for which rooms below because of moisture and humidity. A) Bedroom B) Bathroom C) Living D) Kitchen

100 Quiz Vertical Blinds Which window applications below would you recommend Vertical Blinds as an installation option? A) Patio Doors B) Bay Windows C) Large Windows D) All of the above

101 Quiz Roman Shades Looped/Hobbled Roman Shades create a larger projection than a Flat Roman Shade? o True o False

102 Quiz Natural Shades What is a good option for the customer if they want privacy in their home, but they also want to allow natural light to filter into the room as well? A) Continuous Cordloop B) Cordless C) 2-on-1 headrail D) Top Down/Bottom Up

103 Quiz Roller Shades Roller Shades are available in what types of fabrics to control light? A) Light Filtering B) Solar Screens C) Darkening D) All of the above

104 Quiz Metal Blinds Metal Blinds provide a good solution to the following window applications? A) Commercial Buildings B) Consumer who is concerned with Price C) To coordinate with other metal finishes in the home (light fixtures, home appliances in the kitchen, cabinet hardware) D) All of the above

105 Quiz - Shutters Sonesta Shutters are resistant to moisture and humidity? A)True B) False

106 Additional Resources Thank you for going through the category review! The vendor community has developed specific websites that you can regularly visit to answer your questions about specific product categories. Each website is set up in a way that you will be able to quickly access information on: Install Knowledge How-to Install FAQ How-to Measure Product Minimum s and Maximums Stacking Charts Access to most common parts Quick Fixes Specialty Shapes Product Training How-to help the customer decide which product Features & Benefits of categories Options Warranty Specs on categories Applications Discovery Questions Applications for products Industry Trends New Program updates Promotional Updates

107 Additional Resources Please visit the below sites for more information on each of vendors:

108 Thank you for all you do! Lowe s Window Treatment Installer Training Sponsored By: