Installation and user guide

Transcription

1 Installation and user guide D A

2 Contents What s in the box? 3 The Connect+ 4 Front view 4 Back view 4 End view 4 Installation advice 5 Quick start guide 6/9 Intruder monitoring 14 Intruder functionality and inactivity monitoring 14 Telecare Sensors 15 What is Telecare? 15 Programming a telecare sensor to the Connect+ 15 Help and advice 16 Using the Connect+ 10 Making an alarm call 10 Cancelling an alarm call 10 Answering calls remotely via the pendant 10 Status warnings 11 Telephone line monitoring 11 Power failure monitoring 11 The lights on the Connect+ indicate 12 The LED on the pendant indicates 12 Taking care of your alarm 17 Notes 18/19 Technical Details 20 Environmental 20 Standards 20 Declaration of Conformity 20 Features explained 13 Pendants 13 Reminder messages 13 Personal responders 14 Inactivity monitoring 14 For more information on your Connect+, please contact your supplier. 2

3 What s in the box? Inside your Connect+ box you will find this user guide and the following products: Connect+ Pendants Gem+ or Amie+ Pendant wearing options Neck cord Neck cord Belt Clip Belt Clip Wrist Strap Wrist Strap Australia New Zealand Telephone Adaptor Telephone Adaptor Telephone Lead 3m Telephone Lead 3m If any of the above items are missing, please contact your supplier. 3

4 The Connect+ Front view Status Warning LED (Green/Yellow) Aerial Speaker Away/Feature Button (Yellow) Cancel Button (Green) Illuminated Alarm Button (Red) Back view Wall Mounting Points Hardwired Input/Output Volume Control and Ringer on/off Battery Compartment Cover Microphone Rubber Feet x 4 End view LINE Telephone Lead Socket AUX Accessory Socket Telephone Adaptor AC Mains Adaptor Socket 4

5 Installation advice IMPORTANT: If you have more than one phone, a modem, TV set top box or cordless telephone please read this section. Connect the Connect+ to the first telephone point in the house with all other extensions wired into the unit to ensure proper operation even when another telephone is in use or off hook (see below for more detailed instructions). All equipment requiring a link to the telephone line may be connected as follows: Extension phones/smart boxes/modems/tv set top boxes All telephones in the home may be plugged directly into the Connect+ using telephone adaptor b and the Connect+ socket labelled to enable the Connect+ to disconnect extension telephones when raising an alarm call. A multiple telephone adaptor may be required to connect more than one telephone (not supplied). Cordless phones Ensure that the main base/charger for the cordless phone which is used for all other handsets, is connected directly to the Connect+ as above. Broadband Please ensure a high quality filter is in use and the Connect+ is connected to the phone (analogue) socket on the filter. b 5

6 Quick start guide - New Zealand IMPORTANT: In order to function the Connect+ must be programmed correctly to a monitoring centre or personal responder. Please contact your local supplier if you are unsure whether your Connect+ has been programmed correctly. Step 1 - Connecting the leads and adaptors - Once the battery is inserted, please follow the steps below to plug the leads correctly into the Connect+. Step 1.1 Step Plug the telephone lead a into the Connect+ socket labelled LINE and the first/main telephone wall socket. a Step Plug the telephone adaptor b into the Connect+ socket labelled. Then plug all required telephones/equipment into the other end of the telephone adaptor using a multi socket extension if required (not supplied). See page 5 for more details. Step 1.2 b Step Plug the black mains adaptor c into the Connect+ socket labelled AC and then plug into the power point (mains power). Switch the mains power to on. Step Adjust speaker volume if required by pressing the volume control button d on the underside of Step 1.4 the Connect+ with a pen/pencil. After pressing in for a few seconds, the Connect+ will emit a tone, release the pen/pencil when the tone reaches the required volume. Step 1.3 d c 6

7 Step 2 - Testing Press the red alarm button on the Connect+ and ensure it successfully sends a call through to the monitoring centre or personal responder. Test the pendant by pressing its red button and ensuring it successfully sends a call. The pendant test should be done at various points around the property to ensure the radio range provides sufficient coverage for the user to raise an alarm call using their pendant. Step 3 - Adding pendants/telecare sensors For more information on adding pendants, please see page 14 of this guide. Contact your supplier if you require more information on how to programme telecare sensors to your Connect+. Step 4 - Ready to use Once successfully tested, the Connect+ is ready for use. Wall mounting Decide where you want to position the Connect+. Remember it should be within 2 metres of a mains power socket and the main telephone line socket. Then drill 2 holes 145mm apart, firmly attach screws (not supplied) leaving the screw heads protruding the surface and then locate the wall mounting points on the Connect+ with the screws. 7

8 Quick start guide - Australia IMPORTANT: In order to function the Connect+ must be programmed correctly to a monitoring centre or personal responder. Please contact your local supplier if you are unsure whether your Connect+ has been programmed correctly. Step 1 - Connecting the leads and adaptors Once the battery is inserted, please follow the steps below to plug the leads correctly into the Connect+. Step Plug the telephone lead a into the Connect+ socket labelled LINE and the first/main telephone wall socket directly or by using the adaptor supplied. Step 1.1 Option 1 Step 1.1 Option 2 b a a Step Plug the telephone directly into the Connect+ socket labelled. Alternatively plug the telephone into the telephone line adaptor b. Step 1.2 Step 1.2 b a 8 Step Plug the black mains adaptor c into the Connect+ socket labelled AC and then plug into the power point. Switch the mains power on. Step Adjust speaker volume if required by pressing the volume control button d on the underside of the Connect+ with a pen/pencil. After pressing for a few seconds, the Connect+ will emit a tone, release the pen/pencil when the tone reaches the required volume. Step 1.4 Step 1.3 c d

9 Step 2 - Testing Press the red alarm button on the Connect+ and ensure it successfully sends a call through to the monitoring centre or personal responder. Test the pendant by pressing its red button and ensure it successfully sends a call. The pendant test should be done at various points around the property to ensure the radio range provides sufficient coverage for the user to raise an alarm call using their pendant. Step 3 - Adding pendants/telecare sensors For more information on adding pendants, please see page 14 of this guide. Contact your supplier if you require more information on how to programme telecare sensors to your Connect+. Step 4 - Ready to use Once successfully tested, the Connect+ is ready for use. Wall mounting Decide where you want to position the Connect+. Remember it should be within 2 metres of a mains power socket and the main telephone line socket. Then drill 2 holes 145mm apart, firmly attach screws (not supplied) leaving the screw heads protruding the surface and then locate the wall mounting points on the Connect+ with the screws. 9

10 Using the Connect+ Making an alarm call Press the red button on the pendant or the red alarm button on the Connect+. Cancelling an alarm call If you need to cancel an alarm call wait 5 seconds (after the initial alarm button is pressed) and press the green cancel button. This in-built delay prevents false cancellation of an alarm call. Alarm calls made from a pendant can be cancelled immediately by pressing the green cancel button. Answering calls remotely via the pendant The pendant can be used to answer incoming telephone calls remotely by pressing the red button while the Connect+ or connected telephone is ringing. When pressed, the Connect+ will answer the call and you can speak to and hear the caller handsfree via the Connect+. To revert to handset mode, just pick up the handset of the connected telephone. Replacing the handset will end the call. To end a handsfree call, press the red button on the pendant again. Calls can also be answered at the Connect+ by pressing the green cancel button. 10

11 Status warnings Telephone line monitoring If the telephone line is faulty or becomes disconnected, the Connect+ will announce WARNING - the telephone line is disconnected after 1 minute and the green LED will flash. This warning will be repeated every 30 seconds until the telephone line becomes available again. To silence the warning, re-connect the telephone line. If the telephone line is connected and the warning continues, press the green cancel button. If the warning continues you should contact your telephone line supplier (e.g. Telstra) as the telephone line may be faulty. Power failure monitoring If a power failure occurs, the Connect+ will continue to work using its back-up battery, however, as a warning the red alarm button will flash once every 4 seconds (see section - the lights on the Connect+ indicate). The unit will also announce WARNING - there is no mains power. This warning is repeated every 5 minutes. To silence the warning reconnect the power lead. If the power failure lasts for more than 1 hour, during the next hour the unit will automatically call the monitoring centre. A call will be raised every 4 hours to the monitoring centre until the power is restored. The battery provides 40 hours of back up. 11

12 Status warnings The lights on the Connect+ indicate The lights on the Connect+ provide indications of its status based on the table below. Lights Red alarm button on Connect+ status Normal mode Red alarm button flashing Normal mode running on battery (1 every 4 seconds) (mains power off) Red alarm button flashing (1 every second) Alarm mode Green LED flashing (2 every second) Green LED on Green LED flashing (3 every second) Yellow LED on Yellow LED off Yellow LED flashing (1 every 4 seconds) Yellow LED flashing (2 every second) NO lights on Telephone line disconnected Telephone line in use Incoming ringing Feature button in away mode Feature button in home mode Low battery detected Intruder entry/exit time period Unit powered down (if power is on and connected then the unit may be faulty) The LED on the pendant indicates When pressed the red LED on the pendant will light up. This is to indicate that the button has been pressed. If the LED flashes when pressed this indicates that the pendant battery is low and should be replaced. You should contact your supplier as soon as possible in the event of low battery indication. Gem+ (Australia) LED Amie+ (New Zealand) 12

13 Features explained IMPORTANT: Inactivity monitoring and intruder monitoring require additional telecare sensors and may not be enabled on your Connect+. For information on these features or if you are unsure of how your away button has been programmed, please contact your supplier. Pendants The Amie+ and Gem+ pendants have the below features: AP Water resistant Up to 50m radio range (typical) Auto Low Battery* Greater than 100m line of sight Auto Presence** NOTE: *The pendant will automatically send a notification call via the Connect+ to the monitoring centre when its battery is low. **The pendant will automatically transmit a supervisory message to the Connect+ at 4 hourly intervals. The Connect+ will check that a transmission is received from each registered device and raise an alarm call to the Monitoring Centre if no transmissions are received within a pre-configured time period (generally 3 days). Reminder messages Up to six timed voice reminder messages can be remotely recorded on the Connect+ using a normal telephone. The messages can be set up to repeat at precise times either daily or once only, and can be modified or deleted at any time provided the person configuring the messages enters a security PIN (the default PIN is 1234). Configuring and recording reminder messages Step 1 - Use a telephone or mobile phone to call into the home phone. Step 2 - Answer the call by pressing the pendant or green cancel button. Step 3 - When answered using the pendant or green cancel button press 1 * on the telephone. Step 4 - You will then be prompted to key in your PIN (default 1234) Step 5 - The time currently held on the Connect+ s internal clock will then be confirmed. Step 6 - You will then be given 4 menu options. Firstly alter the time* if incorrect (menu option 3) and then follow the menu to configure and record each message. *NOTE: Times must be entered in 24 hour format e.g. 01 = 1am, 12 = midday, 13 = 1pm and 00 = midnight. Please contact your supplier for assistance. Listening to a reminder message When a reminder message is due, the Connect+ will announce Reminder and you must press the green cancel button to hear the message. 13

14 Features explained Personal responders The Connect+ can be used to make an alarm call to a personal responder (e.g. a relative or carer) before calling the monitoring centre. Please contact your monitoring centre if you wish to enable this feature. Inactivity monitoring The Connect+ can monitor movement around the home and send an alarm call to the monitoring centre if no movement is detected within a specific time period. To avoid false calls to the monitoring centre, inactivity monitoring should be de-activated when you leave your home. De-activate (away mode) - press the yellow away button (the yellow LED will turn on and the Connect+ announces Away ). Activate (home mode) - press the yellow away button (the yellow LED will turn off and the Connect+ announces Home ). Please contact your monitoring centre if you wish to enable this feature. Intruder monitoring The Connect+ has the ability to provide a simple to use intruder alarm facility, which will alert the personal responder on detection of an intruder. Arming (away mode) - when leaving your home you should turn on intruder monitoring by pressing the yellow away button once. The unit will announce Away, sound its exit tones and the yellow LED will turn on. You should leave your home and lock your door before the exit tones end (approximately 30 seconds). Disarming (home mode) - when entering your home the unit will sound its entry tones, you can easily switch off intruder monitoring during these entry tones by: Pressing the yellow away button once and then pressing your pendant straight away. Alternatively, an optional dedicated Arm/Disarm trigger is available When the intruder function has been disarmed, the unit will announce Home, the entry tones will stop and the yellow LED will turn off. Intruder functionality and inactivity monitoring If your Connect+ has been set up to monitor for inactivity as well as intruders, inactivity monitoring will automatically be suspended the moment intruder monitoring is armed. When intruder monitoring is disarmed, inactivity monitoring will automatically be restored. 14

15 Telecare Sensors What is Telecare? Telecare consists of various sensors placed around the home linked to the Connect+. The sensors provide greater reassurance and protection by monitoring for environmental risks such as flooding and fire as well as personal risks such as falling. Upon detection of a dangerous situation the sensors automatically generate an alarm to the Connect+ which then alerts a personal responder or the monitoring centre where a highly trained operator can quickly deal with the issue and take the most appropriate action. Programming a telecare sensor to the Connect+ Telecare sensors with plug and play functionality can be programmed to the Connect+ using the following steps: Step 1 - Step 2 - Step 3 - Step 4 - Step 5 - Press and hold down the green cancel button until it beeps (approx 5 seconds). The Connect+ announces Programming mode and the red alarm button flashes slowly. Press and hold down the green cancel button again until it beeps (approx 3 seconds). Release the cancel button, the red alarm button flashes rapidly. Activate the sensor/trigger, the Connect+ will beep to confirm acceptance. Press and release the green cancel button. The Connect+ will beep (programming mode exited). Test the sensor/trigger by activating it and ensuring it raises an alarm call. If you would like to know which telecare sensors are currently available, please contact your supplier. 15

16 Help and advice False alarms If you accidentally raise a false alarm, please do not worry as your monitoring centre is always happy to hear from you and the raising of the alarm acts as a useful test of your Connect+. Troubleshooting If your Connect+ does not work: Ensure the telephone lead is plugged into the main telephone socket - see page 6 (New Zealand) or page 8 (Australia) Ensure that the mains adaptor is plugged into the unit and a wall socket - see page 6 (New Zealand) or page 8 (Australia) Ensure that the power supply is switched on (the red alarm button should be illuminated). If the Connect+ LED is on or flashing, please see the status warning section on page 11. Cleaning Dust the Connect+ with a soft cloth which can be moistened with a gentle detergent if required. Ensure that no moisture goes through the speaker grill. Moisture Don t position your Connect+ where it may come into contact with water or moisture. Pendants are water resistent (to IP67 standard) up to 1m. They can be worn in the shower however wearing them in the bath should be avoided where possible. Battery information Connect+ The Connect+ contains a Nickel Metal Hydride back-up battery that is user changeable and recharges itself when plugged into the mains. It is recommended that this battery is replaced after 5 years. The battery provides 40 hours of standby operation with 5 alarm sequences at the end as per AS4607. Pendants Pendants contain a 3V Lithium battery that is not user changeable. The battery has an expected life of 5 years (20,000 operations). Please contact your supplier for replacement pendants. 16 All batteries should be disposed of in accordance with the latest legislation.

17 Taking care of your alarm Dos Keep the Connect+ connected to the mains power at all times. Connect the Connect+ to the first telephone point in the house with all other extensions wired into the unit to ensure proper operation even when another telephone is in use or off hook. Contact your supplier as soon as possible after the LED on your pendant indicates a low battery. Don ts Expose the Connect+ alarm unit to water or other liquids. Connect cables other than those supplied with the Connect+. Place the Connect+ next to something that makes lots of noise, such as next to a television, radio or washing machine. Place the Connect+ close to a heat source e.g. cooker or large metal objects e.g. microwave. Declaration Australia Clause Declaration required The CE will not cause harm or damage to a Telecommunications Network or Facility if any of the following events, or consequential event occurs: (a) failure of any mechanical or electrical component in the CE; or (b) failure of any power supplies resulting in total or partial loss of power to the CE (c) Discharge or partial discharge of any battery supply associated with the CE (d) incorrect manual operation of the CE New Zealand Clause Declaration required (3) " This equipment shall not be set up to make emergency calls to the Telecom "111" Emergency Service" 6.3 (3) " This equipment may not provide for the effective hand-over of a call to another device connected to the same line" (3) " Under power failure conditions, this telephone may not operate. Please ensure that a separate telephone, not dependent on local power, is available for emergency use" (b) " This equipment shall not be set up to make automatic calls to the Telecom '111' Emergency Service" 17

18 18 Notes

19 Notes 19

20 Technical Details Weight: 670 g Dimensions: Mains power: Stand-by battery: Back-up time: Radio frequency: 157 x 189 x 49mm (WxLxD) 240v AC 50Hz 2000mAhr capacity (continually internally charged) 40 hours of stand-by operation with 5 emergency call sequences during this period as per AS4607 (minimum expected at date of purchase and when fully charged) 312MHz External connections: Plug top transformer with 3m cable New Zealand - 3m telephone line cord with type BS6312 plug Australia - 3m telephone line cord with an RJ connector and series 610 adaptor Environmental Temperature: Operating temperature (to perform to full specification) = 0 C to 45 C, storage = -10 C to 50 C Humidity: Operating relative humidity (non condensing to perform to full specification) = 0 to 80%, storage relative humidity (non condensing) = 0 to 93% Standards EMC: AS/NZS CISPR 22:2006 Safety: AS/NZS :2003 Telecoms: PTC200 : Issue 2, including amendment 1, Nov 1997 (PTC212/05/001) ACIF S002:2005 ACIF S004:2006 Radio: AS/NZS 4268:2003 Personal Response Systems AS4607 Design, Manufacture, Installation and Service: ISO9001:2000 MEPS: AS/NZS Declaration of Conformity We, Tunstall declare that this social alarm equipment is in compliance with the essential requirements and other relevant provisions of the R&TTE Directive 1999/5/EC. Tunstall Healthcare Asia Pacific, 1/56 Lavarack Avenue, Eagle Farm, QLD 4009 Australia Mail: Locked Bag 1, 985 Kingsford Smith Drive, Eagle Farm, QLD 4009 Australia Toll Free: Tel: Fax: Tunstall NZ Healthcare Trust, 306 Cameron Road, Tauranga, 3110 New Zealand Mail: PO Box 13153, Tauranga, 3141 New Zealand Tel: Fax: Our policy of continual development means that product specification and appearance may change without notice. Tunstall does not accept responsibility for any errors and omissions contained within this document Tunstall Group Ltd. TUNSTALL is a registered trademark. A member of the Tunstall Healthcare Group Limited. Tunstall Healthcare (UK) Ltd, Whitley Lodge, Whitley Bridge, Yorkshire DN14 0HR Tel: Fax: enquiries@tunstall.co.uk 20