You. Contact us! NovaLink GmbH, Business Tower, Zürcherstrasse 310, CH-8500 Frauenfeld Telefon ,

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1 You us & About us and our competencies NovaLink GmbH was founded in 1996 and has since established itself as a service provider, development company and trading concern. The company is active in the areas of computer telephony, information technology and business management solutions. NovaLink s steady growth was made possible thanks to the company s relocation to the spacious Business Tower in Frauenfeld. We serve our customers directly and, together with our partners, throughout the world. The company s size and its in-house development team allow it to react quickly and optimally to the challenges set by both the market and the latest technology. What distinguishes NovaLink is a high level of quality, rapid response times and marketability. Quality: For you, always state of the art To ensure the highest quality standards in all areas, our employees are constantly undergoing further training. In addition, our products are, and will continue to be, certified by the leading manufacturers. Partners: Partnerships that work to your advantage In order that we can conduct our work to your fullest satisfaction, we have, in addition to our qualified employees, established partnerships in all our business areas. We are thereby fully qualified at all times to implement our joint projects in the knowledge that the price/performance ratio will be highly attractive. Portfolio NovaAlert is a high-performance alert server, evacuation server and information server. Every alarm message, fault report or information message is processed quickly and appropriately, and conveyed to the responsible individuals or groups using all the common media channels (incl. VoIP). The voic system NovaMail provides you with an individual voice message storage system. Notification of messages received is by or text messages. The caller is connected to the correct contact by means of IVR. The system also provides specific functions for applications in hospitals or hotels (for example: morning call). With NovaTax, you will always have your communication data under control. NovaTax enables you to assess the extent to which your infrastructure has been optimally and effectively designed, and to identify possibilities for improvement and potential savings. Contact us! NovaLink GmbH, Business Tower, Zürcherstrasse 310, CH-8500 Frauenfeld Telefon , info@novalink.ch, 1

2 Compact, performance-optimised, long-lasting industrial hardware Compact, performance-optimised, long-lasting industrial hardware The new appliance NovaBox captivates through unique performance characteristics, and, in connection with our CTI solutions, is an all-in-one package. All NovaLink CTI solutions are pre-installed on the NovaBox and can be operated in parallel. Longevity, reliability and the exceptional performance of this platform are just some of the advantages we offer for the future. The NovaBox is officially available from January Field-test installations are now possible. Specifications up to 30 VoIP channels (H.323 or SIP) up to 8 x S0 or 1 x S2 4 COM ports in the system (RS232, RS485 or RS422) 16 potential-free input contacts 4 relay outputs 2 channel hardware watchdog with relay outputs Audio input/output 2 x gigabit LAN 6 USB ports Standardised ports for the connection of any type of system 8 GByte CF card for data protection Internal 64 GByte SSD storage No rotating parts Hardened operating system Exceptional performance Reliable, long-lasting Low electricity consumption Latest architecture NovaAlert Ready alerting, monitoring and notification NovaMail Ready branch voice mail, IVR and call centre NovaConf Ready audio conferences NovaTax Ready call data management Parallel operation of NovaAlert, NovaConf, NovaMail and NovaTax Completely pre-installed including NovaAlert, NovaConf, NovaMail and NovaTax Full activation and control through web client Activation inside minutes Low maintenance costs No installation costs Dimensions, W x H x D (cm): 19.5 x 8.5 x version for mounting in a rack 2

3 Flexible and fast alerting, evacuation and notification System architecture The NovaAlert solution is an alerting, evacuation and messaging system based on a client-server architecture. A variety of interfaces allow the connection of all your technical equipment. With NovaAlert, the event-driven notification of dozens of people within a few seconds is assured. Security and reliability have top priority. Various options increase NovaAlert s availability. Possible options include watchdog monitoring, uninterruptible power supply, hard disk mirroring, redundant hardware and independent function-monitoring equipment. A comprehensive remote maintenance system is available should it become necessary for service personnel to intervene in the system. Fire and intrusion alerts Fires and burglaries are often detected by specially designed systems. However, just as important as the detection of such occurrences is the fast and reliable notification of the corresponding emergency services, such as the fire brigade, security firm, management, etc. Alerting in the event of technical malfunctions Technical malfunctions or machinery failures can have disastrous consequences. Rapid alerting and event-driven, selective mobilizing of the right people at the right time can not only reduce but often prevent damage. Telephony Alarm button Technical equipment Fire alarm equipment Burglary alarm system Home control system Voic system Alarm server network Nurse call system Front office system Be informed in the event of disaster situations In the event of a disaster, operation centres have the task of mobilizing dozens if not hundreds of people within a few minutes. Thanks to parallel processing NovaAlert can accomplish this task much more efficiently than conventional systems. Using a variety of alerting options (telephone, pager, text message, , etc.) the system reaches the right person efficiently and in the shortest possible time. Mobilization of rescue teams In clinics, hospitals and among emergency service organizations, a few seconds can often make the difference between life and death. In emergencies it is therefore imperative that the rescue and resuscitation team are provided with the information it requires as soon as possible, thus enabling it to react effectively and optimally. System administration Web Client Self-monitoring Logging Archiving Telephony Text message (SMS) /pager Fax Personal paging system Alarm server network PC in LAN (pop-up) Wireless call system Superordinate system Evacuation of buildings In the event of fire or security threats, large building complexes such as public buildings, banks, hotels or hospitals have to be partially or totally evacuated. Everybody in the building has to be informed of the situation as quickly and as efficiently as possible. To effect a successful evacuation in the catering and hotel sector, NovaAlert informs guests in their own languages. Investment protection The system can be structured according to you needs, which results in optimal cost effectiveness. In order to protect your investment, a modular structure allows you to expand your installation with additional interfaces or functions.... and these are just a few of the options at your disposal! If you contact us, we will be glad to advise you. 3

4 Flexible and fast alerting, evacuation and notification Alarm contacts The simplest way to trigger alerts remains the use of floating alert inputs. It does not matter whether the alert is triggered by a simple emergency button, a relay output of a machine, or via any other technical facilities. Serial interfaces If the number of data points increases, use of a serial interface is appropriate. NovaAlert supports all standard protocols, and can adapt itself to any manufacturer-specific protocol. NovaAlert therefore represents the optimal solution when replacing an existing personal paging system (PPS). Connection via LAN These days, many modern control systems in the areas of fire protection and central building control systems can be integrated into the LAN. The NovaAlert alerting system is capable of receiving and evaluating the relevant information via a TCP/IP connection. Likewise, it is possible to access any number of remote databases in the network and to use their content for alert triggering, acknowledgment, etc. Remote triggering by telephone / text massage The dialing of predefined emergency numbers is another highly versatile method of triggering alerts. The sending of text messages represents a simple and secure way of triggering alerts regardless of location. Every registered person can be assigned a triggering authorization and a PIN code. Automatic alerting and watchdog protection Alerts are triggered in a time-controlled manner and have to be acknowledged by those individuals being protected. If there is no response, a follow-up alert can be triggered so that the necessary measures can be taken. Likewise, automatic test alerts or prompts for a recurring event are possible. Alert triggering from the system Naturally, in addition to other options, direct alerting via your monitor is also possible. A few mouse clicks enable the triggering of alerts either directly from the alert server or via Web Client work stations. Other interfaces There are many other ways of triggering alerts, e.g. receipt of an , SNMP (network monitoring), OPC (control systems), analogue inputs, XML data, EIB/KNX, WAGO-I/O-System, Simatic, etc. We would be pleased to fulfil your individual interface needs. Alerting via telephony Whether connected via an internal switchboard or directly with an outside line, NovaAlert reaches the people to be notified within seconds. The voice-based announcements are effected to both wired and mobile telephones. Alerting via text message (SMS) / pager gateway Two alternative transmission paths available for alerting are pager (or callreceiver) messages and text messages. Such methods involve messages being delivered by means of a secure direct connection to the corresponding SMS / wireless call centres via fixed line network SMS or GSM modem. Notification via NovaAlert can also send all notifications and alerting information by . These are generally used in non-urgent situations, for logging or as an alternative medium for alerting. Notification via pop-up Pop-up messages are transmitted via the internal network (LAN) and thereby reach your employee directly at his or her workplace. Alert conferences Those to be alerted are automatically switched to a joint conference call. This alert conference enables those involved to engage in direct and efficient communication. Other interfaces Alerts can be forwarded to superordinate control systems (e.g. operational control centres, news services, control systems, personal paging systems) via serial interfaces and computer networks. 4

5 Flexible and fast alerting, evacuation and notification Other functions Alert groups Individuals to be alerted can be conveniently grouped together within NovaAlert. These groups in turn serve in a variety of ways as the basis for the entire alert. Personal alerting Personal alerting refers to the process of defining the communication paths by which each individual may be reached. The person s name, rather than his or her telephone number, is incorporated into the alert. If the person is successfully alerted, unnecessary calls via other communication paths are automatically cancelled, thereby saving time during the alerting process. Monitoring the number of individuals alerted For each alert it is possible to define individually the number of people required to deal with the event. For example, if the remedying of a lift malfunction requires one person, NovaAlert cancels the alert as soon as the first person has acknowledged the alert. On the other hand, in the event of fire alarms, all reachable individuals are summoned every time. Time-dependant alert dissemination Alerts are sent to various alert groups in a time-controlled manner. In this way, for example, different people can be summoned within or outside of working hours. Alerting according to readiness list (on-call service list) In the event of an alert situation, the individuals alerted are those who at that particular point in time are on the readiness list. Text-to-speech This option allows you to generate a voice text from text-based alert messages, e.g. from control systems. In this way alert messages from any characterbased system can also be disseminated via the internal and external telephony. Acknowledgement In order to ensure that the right person has been successfully reached, an acknowledgement can be requested. Localization The position of the person who triggered the alert is automatically ascertained and amended to the alert message itself. WLAN/DECT localization of the most current manufacturer is supported. 5

6 Reachability by means of voic and automatic dial switching Individual welcome message NovaMail lets you record individual welcome messages. These can be manually activated or permanently assigned to a call reason. In the latter case, the system knows why the call has reached the VoiceBox and informs the caller that you are not in the building, are temporarily absent from your workplace, are on the phone, or that the call is being received outside office hours. In all cases, a distinction can be made if required between internal and external calls, with calls connected to various messages accordingly. This ensures that callers are informed at all times as to why you are unable to take the call personally, and told when they can expect a return call. Be informed as soon as a message is received Messages are worthless if you are not informed as soon as they are received. NovaMail informs you, via all available telecommunication channels, when a message has been received. Within seconds you will be informed via telephone call, , text message or pager. Telephony Fax Do you speak English? Parlez-vous français? Parla italiano? NovaMail will not let you down if you have customers or employees who speak foreign languages. Depending on the configuration, the system can operate not only German, but also in French, Italian and English. Each employee can therefore adjust his/her mailbox accordingly. All texts and messages then become immediately available in the language selected. Hotel front office system IVR NovaAlert NovaTax Operation Telephony Text message (SMS) Pager Fax Web Client makes administration of NovaMail a piece of cake. Installation is not necessary. Subject to authorization, administration tasks may be performed from any PC within or outside of the company network. Personal configuration of your mailbox and the recording of messages or the entering of an absence are user-friendly tasks that can be carried out directly from your workplace PC or via any telephone. Modularity Thanks to its modularity, NovaMail can be precisely tailored to the size and needs of your company. The system grows alongside your company: upgrades are possible at any time. NovaMail s scalability guarantees investment protection. 6

7 Reachability by means of voic and automatic dial switching IVR: The caller decides who he/she should be connected to A wide range of powerful IVR functions are integrated into NovaMail. From simple automatic forwarding to complex processes: Everything can be defined via a graphical configuration interface. The high degree of flexibility in the application means that the possibilities are virtually limitless. For example, by using the telephone keypad, the caller can decide whether to leave a Voicebox message or be connected to a proxy. IVR can also be used as an assistant that automatically connects the caller to the correct extension. Additional functions such as communication with databanks, time controls, starting the server processes and text tospeech are just a few of the options that IVR makes possible. Read, speak and write If NovaMail is extended to include the Unified Messaging Function, you also receive your voic messages as attachments. Your voic messages can be played back, saved, printed out, forwarded, etc. from your familiar user interface. The additional text-to-speech option enables you to have your s read to you over the phone. If NovaMail is extended to include the Fax Function, it receives your faxes and prints them out on any network printer. At the same time, each electronic document can be sent to the desired fax recipient by using the Printer Function. By adding the Unified Messaging option you also receive faxes as attachments (TIF files), thus allowing you to work on, save, print out or forward each message as you wish. Would you like to be kept informed of incoming voic messages, s and faxes even when you are on the move? Notification via text message makes this possible. Industry-specific functions NovaMail makes it possible to connect directly to a hotel front office system. The specific requirements of the hotel industry can therefore be satisfied easily and conveniently. When a guest checks in at the front office, they automatically get a Voicebox for their room telephone. The language of the corresponding menu navigation is selectable. Voicebox messages are deleted when the guest checks out, and if there are messages that have not been heard, reception is informed accordingly by the front office system. The wake-up function allows guests to set a wake-up call via their room telephone. If the wake-up call is not answered by the guest, reception can, on request, be notified. Hotel personnel can use the room telephone to enter details of the current status of the room (occupied, cleaned, free, etc.), which is communicated directly to the front office. In the same way, staff can use the room telephone to enter details of items from the minibar that have been consumed. The front office can then ensure that the items are specified on the guest s invoice. Further solutions from NovaLink By connecting NovaMail to the alert system NovaAlert, you have the possibility, upon receipt of an incoming voic message, to alert specific persons according to a predefined alarm plan. This function can, for example, be used to organize a 24-hour support hotline. NovaMail can also be supplemented with the NovaTax call data management system. NovaTax automatically records all call and call-charge data, which can be individually evaluated as required. If you supplement NovaMail with NovaConf, all audio conference functions are at your disposal 7

8 Recording and evaluation of your call data Communication: the cornerstone for business success Are you in control of communications in your company? Are customers who call you getting the service you would like to provide? Are connections overloaded? Who communicates and how much? How can you reduce your communications costs? These are just a few of the questions that a call data evaluation can answer at any time. These days, alternative telephone companies offer a variety of ways to reduce telephone costs massively. In order to choose the right carrier, it is imperative to know what sort of calls are taking place and what the corresponding costs are. Cost distribution is only possible with the aid of detailed billing according to department, cost centre or even participant. Further charging of telephone charges requires a detailed bill. Furthermore, in order to debit cost centres, payors or projects, it is necessary to keep a minute-by-minute record of all calls made. With NovaTax you have the appropriate tool, if required, to complete all tasks with a single product. In short, the choice of attractive charges and alternative telephone companies means that your investment pays for itself. Communication costs Reducing telephone costs With the help of detailed evaluations and graphics you can quickly see what costs result from outgoing calls. You have the possibility to pass on charges, or simply, by implementing targeted measures such as the choice of alternative carrier, to reduce your costs. Be informed about incoming calls NovaTax can be used to evaluate in minute detail both incoming and outgoing calls. Learn more about your call data, e.g. how long your customers have to wait to have their calls answered, how long the engaged tone persists for, what the hourly or daily load is like, or which telephone numbers are dialled most often. Can you honestly say that you are informed about all these facts? Import function Web Client Check-in/check-out Data backup Evaluation of reports Export (CSV, PDF) Evaluation of networked telecommunication systems Have you got branches or remote locations? If so, NovaTax can also supply targeted evaluations so that you have access to the information you require at all times. Manual check-in/out Do you need to bill a participant for charges over a given period of time, e.g. for the billing of a hotel guest? NovaTax can be of assistance here too. You can record outgoing calls over a defined period. On check-in to Web Client, specific data are recorded. On checkout, details of any charges incurred will be released. Likewise, an authorization transfer of the port is according to the telecommunications system in use possible on check-in/out. 8