LARGE ITEM PICK-UP CONTACT INFORMATION WASTE COLLECTION HOTLINE WASTE COLLECTION DURING SNOW & ICE CONDITIONS

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1 CONTACT INFORMATION LARGE ITEM PICK-UP LARGE ITEMS WASTE COLLECTION HOTLINE Monday to Friday 8 am to 4 pm (excluding statutory holidays) Report a service problem or missed collection Order new or different sized carts Report damaged or missing carts You can also report a problem at or via Surrey s Service Request App. FURNITURE APPLIANCES Large Item Pickup Service OPTION 3 BC Recycling Hotline Household Hazardous Waste Surrey Transfer Station Report Illegal Dumping SMALL HOUSEHOLD GOODS (BOXED & BUNDLED) MATTRESSES BARBECUES WASTE COLLECTION DURING SNOW & ICE CONDITIONS Garbage, recycling and organics collection services may be disrupted during snow and ice conditions which may delay your scheduled pick up day. Impacted households may place out up to 120 litres of additional garbage the following week. An advisory will be placed on the City s website during these events. All households that receive curbside collection from the City of Surrey are entitled to up to four (4) large item pick-ups throughout the calendar year. SCHEDULE A LARGE ITEM PICK-UP (OPTION 3) or online at Before you place items outside, call the City of Surrey Waste Collection Hotline at (Option 3) to arrange your pick-up date. On the day of your appointment (or the evening before), place the large items at the curb. Please ensure all items are at your curb by 7:30 am. Please ensure that all items placed at your curbside are scheduled for pickup. 2 3

2 SETTING OUT YOUR CARTS EXCESS MATERIALS TIME Collection Hours: 7:30am - 7:30pm. Set your carts out on your collection day, or no earlier than one day prior Waste collection vehicles will not return to a household for carts that were placed out late If your cart has not been collected by 7:30pm, call our hotline the next day to report a missed collection SPACING Ensure at least 1 metre of space around each cart Do not overfill your carts The lid must close completely. Overfilled carts will not be collected. GARBAGE Place extra garbage in a waste bin or bag with an extra garbage sticker attached (available for purchase at Recreation Centres) Where possible, leave carts on opposite sides of your driveway If your cart does not have the required spacing, it will not be serviced 1.5 m 1 m 3 m RECYCLING Flatten your containers to gain more space. Flattened cardboard boxes can be placed beside the cart in tied bundles. Please ensure that they are cut down to fit inside the cart. DIRECTION Place cart so that it opens towards the street and the wheels are against the edge of the curb. The wheels of the cart should be against the edge of the curb AFTER COLLECTION Remove empty carts from the curbside after they have been serviced and store them on your property REPORT A MISSED COLLECTION Missed collections must be reported the day after your scheduled collection day. Missed collections reported on the same day will not be submitted to our contractor. ORGANICS FEES Organics and Recycling Cart If your cart is full, use kraft paper bags or additional cans with a yard sticker attached; or tied with natural twine in bundles no larger than 1 x 0.6 metres (3x2 feet). Place the extra kraft bags or cans next to your cart and ensure they are properly closed. The weight of the yard waste bags or containers cannot exceed 25 kg (50 lbs) Cart exchanges: $15 / cart Additional or replacement carts: $25 / cart Fees will be waived by the City if the owner makes their own arrangements to pick up the carts at a City Facility. Please call or visit to schedule or order carts GARBABE CARTS Additional annual fees will apply for upsizing or additional garbage carts - refer to our website or call for more details. 4 5

3 RECYCLING CART WHAT GOES IN PAPER PRODUCTS PLASTIC PRODUCTS COFFEE CUPS AND LIDS PAPER EGG TRAYS ASEPTIC BOXES OR CARTONS MILK CONTAINERS CLEANING PRODUCT CONTAINERS EMPTY MILK JUGS SPRAY BOTTLES DISPENSER BOTTLES ICE CREAM CONTAINERS NEWSPAPER & FLYERS MAGAZINES & PHONE BOOKS CARDBOARD & PAPER RECYCLING PLASTIC SOAP BOTTLES SHAMPOO BOTTLES MOUTHWASH CONTAINERS PLASTIC JARS & LIDS OFFICE PAPER SHREDDED PAPER IN A CLEAR, COLOURLESS PLASTIC BAG PAPER PET FOOD BAGS PAPER GIFT WRAP YOGURT TUBS PLASTIC BERRY CONTAINERS DRINK CUPS & LIDS SINGLE USE COFFEE PODS (remove contents and lid prior to recycling) PAPER GIFT BAGS GREETING CARDS PRODUCT BOXES CARDBOARD TUBES PAPER DRINK HOLDERS METAL CONTAINERS PLASTIC PLANT POTS CLAM SHELL PACKAGING PLASTIC FOOD TRAYS PLASTIC TRAYS & TOPS ALUMINUM FOIL & TRAYS SOUP CANS TIN CANS ALUMINUM CANS & LIDS PLASTIC PAILS CREAM TUBS MOISTURIZER CONTAINERS COOKIE TINS PRODUCT SPRAY CANS AEROSOL CANS 6 7

4 PREPARATION TIPS NOT IN MY RECYCLING CART! Most frequent unacceptable items and where to dispose of them ITEM HOW TO DISPOSE WHERE TO DISPOSE Garbage Curbside Garbage Cart (Black lid) RINSE CONTAINERS TO MINIMIZE ODOURS FLATTEN MATERIAL TO SAVE SPACE PLACE CAPS AND MATERIALS LOOSE IN CART Garden Hose Food & Yardwaste Curbside Curbside Garbage Cart (Black lid) Organics Cart (Green lid) NO PLASTIC BAGS When recyclables are tied into plastic bags (such as grocery bags), the bags and contents need to be thrown away because, for safety reasons, bags cannot be opened once they reach the recycling facility. The only exception to this is shredded paper, which should be tied in a clear bag and included with your other recycling. UNACCEPTABLE MATERIALS (CONTAMINATION) Unacceptable materials negatively impact the recycling process as they must be removed at the recycling processing facility. This additional step results in financial penalties that may impact waste collection service utility costs. It s far easier, and less costly, if we all do our part to ensure that we are only placing acceptable materials into the recycling cart. Plastic Bags Electronics & Batteries Foam Packaging Glass Bottles & Jars Hazardous Waste (Propane/ Butane Tanks/ Syringes) (or use as garbage bag) Scrap Metal Failure to follow these recycling requirements will result in your Recycling Cart not being serviced. Hard and Soft Cover Books Clothing Reuse Centre* Reuse Centre* 8 * find out more at MetroVancouverRecycles.org 9

5 The final sorted materials, such as plastic jugs, newspaper, cardboard, steel cans, aluminum cans, etc. are baled and prepared for shipping. The bales are shipped to material re-manufacturers to be processed into new materials. WHAT HAPPENS TO MY RECYCLING? PLASTICS are shredded, washed and pelletized. When you set your materials out at curbside, they are collected by a specialized truck. These trucks are designed for efficient collection. Some have automated arms, compaction systems and even the ability to collect other waste types in separate compartments. MATERIAL RECOVERY PAPER is washed, pulped and spun into fibre. FACILITY METALS Materials are transported to a material recovery facility (MRF) and put onto a conveyor belt where they enter the sorting process. The materials travel along a series of conveyor belts where large non-recyclable items (contamination) are first manually removed. A FIBRE SCREEN separates heavy and light material using star-shaped steel discs. Paper and envelopes fall below the screen while larger cardboard is propelled over. are shredded, smelted, and rolled into sheets. Some materials are recycled back to their original purpose, like plastic bottles and paper products, closing the loop of the product s life cycle. Others are transformed into completely new products like furniture, car bumpers and shelving. Some materials, such as steel and aluminum cans, have no limit to the number of times they can be recycled. EDDY CURRENT 10 A MAGNETIC SEPARATOR is suspended over a conveyor belt and runs continuously to remove steel cans from the stream of materials travelling below. An EDDY CURRENT causes aluminum cans, pie plates, etc. to be repelled into a separate collection bin. An OPTICAL SORTER uses infrared light to detect material compositions. It then uses an air jet to sort materials. Once the new products and packaging are created, they are packaged and sold back to you. Your materials are recycled into any of these products, plus many more! 11

6 RETURN TO DEPOT OR RETAILER REUSE, DONATE & SELL RECYCLING COUNCIL OF BC S RECYCLEPEDIA Finding your closest recycling location is easy with RCBC s Recyclepedia. Search for almost any item to find a drop off location and also see what other materials are accepted. METRO VANCOUVER RECYCLES Metro Vancouver Recycles maps out facilities where you can donate or recycle your unwanted items. Map pins help you find the closest business that accepts your material. ACCEPTED TIMES CLOTHING CERAMICS DRINKING GLASSES SPORTS EQUIPMENT E-TOYS & ELECTRONICS ART DROP OFF DEPOSIT BEVERAGE CONTAINERS STYROFOAM PLASTIC SHOPPING BAGS GLASS JARS & BOTTLES INDOOR AND OUTDOOR FURNITURE OUTDOOR EQUIPMENT POWER TOOLS SMALL APPLIANCES TVS OR COMPUTERS E-TOYS & ELECTRONICS Instead of getting rid of an item, see if you can give it a new life! Have the item repaired or give it a coat of paint for a fun DIY project. CELL PHONES EYE GLASSES LIGHT BULBS MEDICATIONS DON T TRASH IT GIVE IT AWAY! surreyreuses.com Sell, give away or trade things you don t want with people who do want them! It is just like an online garage sale. There are many items posted for free and maximum sale price is $99. TIRES PLASTIC BAGS AND OUTER WRAP SMOKE AND CO ALARMS THERMOSTAT 12 13

7 WHAT GOES IN KITCHEN CATCHER 1 LINE YOUR KITCHEN CATCHER WITH OLD NEWSPAPER OR BROWN PAPER BAGS TO MAKE CLEANING EASIER 2 SCRAPE KITCHEN LEFTOVERS DIRECTLY INTO YOUR KITCHEN CATCHER FRUITS & VEGETABLES EGGS & DAIRY PRODUCTS PASTA & GRAINS MEAT, POULTRY & BONES BAKED GOODS SALAD & DRESSING FISH SEAFOOD 3 EMPTY YOUR KITCHEN CATCHER INTO YOUR ORGANICS CART 4 TAKE YOUR ORGANICS CART TO THE CURBSIDE FOR COLLECTION PLEASE ENSURE FOOD OR YARD WASTE IS ALREADY IN CART TO HELP SOAK UP ANY COOKING OIL COOKING OIL TEA BAGS COFFEE GROUNDS & PAPER FILTERS PAPER TOWELS SOILED PIZZA BOXES NAPKINS GRASS CLIPPINGS FLOWERS LEAVES SMALL TRIMMINGS PLANTS (NO SOIL OR ROCKS) Paper food bags for your kitchen catcher are available for purchase at City Recreation Facilities: Kraft yard waste bags (package of 5): $1.75 Kraft kitchen waste bags (package of 10): $1.00 Yard waste decals: Free Oil and Grease Disposal For small amounts of grease, wipe out the pot or pan with a paper towel and place it in your organics cart. Larger amounts of grease can be poured into a tin can to cool and solidify before disposing into your organics cart (without the can). Do not pour oil or grease down the sink, no matter how much hot water or soap you pour down after it. Sooner or later it solidifies and clogs pipes, causing property damage or raw sewage backups in your home. ORGANICS 14 15

8 CLEAN CART TIPS NOT ACCEPTED Wrap food scraps in newspaper, paper bags, paper towel, or cereal boxes. Freeze meat scraps in a paper bag until collection day. Store your cart in a cool, shaded, ventilated area and keep the lid closed PLASTIC BAGS, MILK JUGS & YOGURT TUBS GARBAGE DIAPERS Wash your organics cart periodically with mild soap or a vinegar water solution. Pour soapy water onto grass or gravel, not down outside drains. Set your organics cart out for collection every week even if it is not full. PET WASTE GLASS METAL NEEDLES HELP REDUCE CONTAMINATION DO NOT line the bottom of your cart with plastic compostable or biodegradeable bags. SPRINKLE BAKING SODA TO REDUCE ODOURS LAYER FOOD SCRAPS WITH NEWSPAPER TO DETER PESTS LAYER OF LAWN CLIPPINGS AND FLOWERS LAYER THE CART WITH LAWN CLIPPINGS, NEWSPAPER, OR CARDBOARD TO ABSORB MOISTURE AND KEEP THE CART CLEAN Placing unacceptable material in the organics cart negatively impacts the quality of the processed compost product and must be removed at the organic waste processing facilities. It s far easier, and less costly, if we all do our part to ensure that we are only placing acceptable materials into the organics cart. Following these steps will help reduce contamination: NO PLASTIC Please do not place any plastics (including compostable or biodegradable bags) into organics. When cleaning out your fridge, please remember to remove food from plastic bags, wrap, and styrofoam. NO ELASTICS Remove elastic bands from bundled vegetables like celery, green onions, and asparagus. NO DIAPERS, SANITARY PRODUCTS OR PET WASTE For information on proper disposal of these items, please visit us online at surrey.ca/rethinkwaste

9 GARBAGE WHAT GOES IN NOT MUCH! Only waste that cannot be recycled or composted goes into the garbage. DIAPERS FACIAL TISSUE BROKEN GLASSWARE CANDY WRAPPER CHIP BAG USED HYGIENE PRODUCTS GARBAGE WHAT STAYS OUT SURREY TRANSFER STATION If an item is not collected at curbside or you have excess garbage, you can take it to the Surrey Transfer Station at Street. Free disposal: Batteries (household and car) Glass bottles and jars Metals Light fixtures Outdoor power equipment Oil filters Propane Tanks Materials that are toxic such as paint, hazardous goods, or loads with uncontained liquids are not accepted. Fines will be levied on the dumping of toxic, prohibited, or banned waste materials. Accepted for disposal: YARD WASTE FOOD SCRAPS RECYCLABLES LIQUIDS OF ANY KIND GLASS WINDOWS CARPET BUILDING & DEMOLITION MATERIAL HARMFUL CHEMICALS EXPLOSIVES & AMMUNITION BUILDING & DEMOLITION MATERIAL DIRT, ROCKS & SAND SOD & SOIL PAINTED OR TREATED WOOD NON-PACKAGING PLASTIC GARBAGE 18 FLAMMABLE LIQUIDS & GASOLINE CAR PARTS Visit metrovancouver.org and search Surrey Transfer Station for more information on acceptable materials, hours of operation, and fees or call

10 HOUSEHOLD HAZARDOUS WASTE SURREY RETHINK WASTE APP NEVER MISS ANOTHER COLLECTION DAY! Download our Rethink Waste mobile app to get instant access to your garbage, recycling and organics information. Surrey s Rethink Waste app allows you to: Set up collection day reminders Search items to find out how to properly dispose of them Play our Rethink Waste Sorting Game PROPANE TANK PROPANE CANISTER ALKALINE BATTERY TAKE THE CHALLENGE Download the app or play on the website at: PAINT & SOLVENTS PESTICIDES GASOLINE RETHINK WASTE NEEDLES AUTOMOTIVE BATTERY USED MOTOR OIL & FILTERS Play Now! Hazardous materials must not be placed in any of your waste carts, as they can cause an explosion or fire when compacted in collection vehicles or at processing facilities. Play/download at: In order to ensure the safety of our collection workers and prevent any dangerous incidents from occurring, please return these items to a point of sale or authorized depot. To find an authorized disposal facility or depot, please visit or call the Recycling Council of BC Hotline at