New Customer Resource Guide

Transcription

1 MarBorg Industries New Customer Resource Guide County of Santa Barbara Automated Service V1 Questions? Call or visit

2 About MarBorg Industries The Borgatello family began waste collection in MarBorg Industries is a family owned and operated business that has provided exceptional service and customer satisfaction in the greater Santa Barbara area for more than 70 years. We hope that this guide will provide useful information regarding the programs and services we offer. If you have any additional questions, please don t hesitate to call us at (805) More information is also listed on our website, In addition to the residential collection services described here, we also provide construction site offices; roll-off containers for high volume trash producers; storage containers for commercial and construction use; portable restrooms and shower trailers; temporary fencing; and a residential and commercial recycling program, including construction debris recycling. At MarBorg Industries, service is a family tradition, and our number one priority. Welcome to the neighborhood! Contact Information Office: 728 E. Yanonali St, Santa Barbara CA Mailing Address: PO Box 4127, Santa Barbara CA Phone: or toll-free Fax: service@marborg.com Website: Printed on 100% post-consumer content recycled paper with vegetable based ink.

3 Your Trash Service Includes MarBorg offers curbside pick-up with free, easy-to-maneuver, wheeled carts for trash, greenwaste, and recycling. Curbside wheeled carts are available in 95, 65, and 35 gallon sizes. Trash service includes unlimited weekly greenwaste and biweekly recycling. To change services or adjust your service volume, please contact us at As a reminder for curbside pick-up: Place your containers at the curbside by 6 am. Leave at least one foot of space between your containers and any other obstacles (cars, trees, etc.). Place your containers with the handles facing your house, so the lid opens facing the street. Leave enough space around your mailbox for the post office to deliver your mail. Make sure your cart lids fully close don t overfill the containers. Rates are generally updated each July 1st. Current rates are located on our website, If we miss your service, please call the office within 24 hours so that we can send a vehicle to empty your containers. If service is missed due to inaccessible containers, a go-back charge may apply. Container Options Trash 95 gal 65 gal 35 gal Greenwaste 95 gal 65 gal 35 gal Recycling 95 gal 65 gal 35 gal

4 What Can I Put in Each Container? RECYCLING GLASS BOTTLES & JARS No window glass or drinking glasses. ALL PLASTIC No Styrofoam or packing peanuts. No plastic bags ALL METAL No full or partly-full containers. No oil filters. PAPER & CARDBOARD Now including rinsed aseptic containers (i.e. milk cartons, ice cream containers, juice boxes, soup cartons, etc.)! No paper plates, towels, napkins. No food residue. This bin is for all metal, cardboard, paper, milk cartons, tetra packs (shelf stable, boxed juice, soy milk, and soup), hard plastics, and glass bottles. No heavy soiled paper or plastic, plastic bags, film plastics, straws, drinking glasses or window glass, Styrofoam, or any partially/full containers.

5 What Can I Put in Each Container? GREENWASTE NO Palm fronds, pampas grass, food, animal waste, plastic bags, nursery pots, dirt, rocks or smelly socks! YES Grass, leaves, flowers, yard trimmings, ivy, plants and small branches. This bin is for branches, grass clippings, cut flowers, ivy, leaves, and plants. No palm fronds, succulents, dirt, rocks, pet waste, or food.

6 What Can I Put in Each Container? TRASH This bin is for material that cannot be put into your greenwaste or recycling, and is not household hazardous waste. Please note that everything you put into this bin ends up in the landfill!

7 Holiday Schedule MarBorg Industries celebrates six holidays per year: New Year s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day. If your collection day falls on one of those holidays, or later in the week following a holiday, your collection service will be delayed by one day. Prior to each holiday that will affect your service, MarBorg sends out holiday schedule reminders. If you would like to be included on our list, which is used only for these holiday alerts, please contact our office. Service Schedule Magnets Because your recycling service is biweekly, we are including a magnet that shows the dates of all recycling pickups for the year. Your trash and greenwaste are collected weekly, on the same weekday as your recycling. The magnet graphic pictured above is for example only. The magnet included in the new customer packet shows your specific pickup dates.

8 FREE Bulky Waste COLLECTION DAYS In addition to your weekly service, MarBorg also provides two free bulky waste clean-ups per year. These clean-ups may be scheduled on any Wednesday of your choice, simply by calling our office at least one day in advance. If you pay for individual trash service, you are eligible for these clean-ups. If you pay for trash service through an association or complex, bulky waste clean-ups must be scheduled through the association. The following guidelines apply: All items must be brought to the curbside by 6am. All items must be generated from the address we are collecting from. Loose items must be bagged, boxed or bundled. Greenwaste needs to be bundled. No waste from professional tree trimming. We must be notified of any items that exceed 5 feet in length or 60lbs so we can send the correct vehicle. (There is no size or weight limits on items) We must be notified of any electronic items so that we can send a separate truck. Construction and remodel material is not acceptable (We will pick up doors, windows, and toilets). No hazardous waste (Tires are acceptable) Household items only-- no boats, jacuzzi s, remodel material, etc. Appliances and electronics are free.

9 Extra Bag Tags If you have extra trash or greenwaste that won t fit in your container on your collection day, we can collect this material but additional charges may apply. Please call the office prior to your collection to authorize these charges. Extra Waste Collection Christmas Holiday Up to 95 gallons of each waste stream (trash, green, and recycling) placed outside your containers will be collected for free for the two weeks following the Christmas holiday. All waste must be bagged or bundled if it is not in your collection container.

10 How do I dispose of... Misc bulky household waste (old furniture, green waste, etc) Household Controlled waste (antifreeze, batteries, used motor oil, water-based paint, fluorescent lightbulbs) Household Hazardous waste (oil-based paint, cleaning supplies, garden chemicals, other hazardous waste) Large household appliances (refrigerators, air conditioners, water heaters) Small household appliances (anything with an electric cord) Household recyclables (cardboard, metal) Material from construction and demolition projects Buy-back materials (bottles, cans, etc with a California Refund Value) Free Bulky Waste Clean-up Residential Collection Service MarBorg ABOP/ Buy Back Facilities 725 Cacique St, SB 20 David Love Pl, Goleta Please call the office if you have any questions about specific items, any fees or charges, and to schedule either a bulky waste clean-up or a special haul.

11 Special Haul MarBorg C&D Facility UCSB Hazardous Waste Facility* County Transfer Station* Residential Collection Service 119 N Quarantina St, SB Mesa Rd, UCSB 4430 Calle Real, SB * These facilities are not owned or operated by MarBorg Industries.

12 Sharps Collection MarBorg offers a free mail-in household sharps collection program. If you would like a sharps container, simply call the office to order one. We will deliver a sharps container in a postage-paid box. When your container is full, pack it into the box and mail the box to the listed address. A new sharps container may be ordered at any time. Curbside battery Collection Household batteries contain hazardous chemicals and cannot be placed in your recycling or trash containers. However, we do have a special battery recycling program. Please cover the poles of the batteries with tape, place the batteries in a zip-top bag, and place the bag on top of (not inside) your recycling cart on your regular recycling collection day.

13 Hazardous and Controlled Waste Some materials are hazardous and may not be put into your curbside collection carts. This includes controlled waste such as antifreeze, water-based paint, motor oil, fluorescent lights, and electronics, and hazardous waste such as cleaning products, fertilizer, and oilbased paint. This material may be taken to one of several drop-off sites in the Santa Barbara area. MarBorg operates two drop-off facilities for controlled waste. The County of Santa Barbara operates a hazardous waste center on the UCSB campus. All of these sites are free for residential customers, but charges may apply to businesses. Please see the chart on the previous pages for details. Self-Haul Options If you would like to haul your waste to a disposal site, there are several options available. Bulky items are accepted at MarBorg s Construction & Demolition Recycling Facility (119 N. Quarantina St) and at the County South Coast Recycling & Transfer Station (4430 Calle Real). Please see our website for more information about what is accepted at each site, as well as any charges that may apply. Please see the chart on the previous pages for more information about self-haul options.

14 Payment Options Save paper! Save mailing expenses! Save trees! Save time! MarBorg Industries offers several options for paperless payment. Pay By Phone: You may call our office at during business hours, 7:00 am-5:20 pm M-F and 7:00 am-3:00 pm Sat, to make a payment with a major credit card. Auto Pay: Please visit the Pay Your Bill section of our website to sign up for all Auto Pay services. Pay Your Bill Online: This is a secure payment site where you may sign up for an online account. Please see your latest statement for details about how to sign up. Mail Payment: The bottom portion of each bill can be detached and mailed in its enclosed return envelope along with a check for your payment. When you return your payment stub you may also make any necessary corrections to your account information, such as your name or address. Mail payment to: MarBorg Industries, P.O. Box 4127, Santa Barbara, CA Billing Options In addition to multiple payment options, we also provide multiple billing options for your convenience. If you would like to receive paper statements, no action is required and we will continue to send you a paper statement at the beginning of each billing cycle. We also offer paperless billing options such as PDF bills and notifications.

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16 728 E. Yanonali St, Santa Barbara CA or toll-free Printed on 100% post-consumer content recycled paper with vegetable based ink.