The Solar O&M Best Practices Mark

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1 The Solar O&M Best Practices Mark A self-certification-based label to promote transparency and excellence in solar O&M Paolo V. Chiantore Chair of the SolarPower Europe O&M Task Force Managing Director, BayWa r.e. Operation Services s.r.l. 11 September 2018 Featured supporters:

2 Speakers and guests Paolo V. Chiantore Chair of the O&M Task Force Managing Director, BayWa r.e. Operation Services s.r.l. Vassilis Papaeconomou Managing Director Alectris Alfredo Beggi Head of Sales & Asset Management Stern Energy Robin Hirschl Managing Director Encome Energy Performance GmbH Title and date 2

3 Why do we need best practices and standardisation? Survey: The consistency of service quality was rated only 2.3, with two out of three solar professionals saying that there are very large or significant discrepancies between the quality of services provided by different O&M contractors Excellent ,1 3,1 2,8 2,3 2 Poor 1 Overall O&M service quality Alignment with Owner/Lender Expectations Consistency of service quality* Consistency of scope of service 3

4 The structure of the O&M Task Force Solar O&M Best Practices Mark Events O&M Best Practices Guidelines Download here Global O&M Contract Templates Learn more Visit the event page Dissemination in cooperation with national PV associations O&M Task Force 4

5 Members of the SolarPower Europe O&M Task Force 5

6 Objectives of the Solar O&M Best Practices Mark An effective dissemination tool that creates more transparency in the market incentivises O&M providers to adopt best practices helps asset owners to make decisions based on excellence 6

7 Inspirations for the Solar O&M Best Practices Mark Our approach We took inspiration from the Solar ScoreCard and the EU s CE marking, both substantially based on selfdeclarations The Solar ScoreCard is a resource for consumers that reveals the sustainability of PV modules. It s managed by the The Silicon Valley Toxics Coalition (SVTC) and it s based on an annual survey of manufacturers, as well as on prior survey responses, interviews, news stories, and publicly available data. The CE marking is a scheme of the EU that indicates that certain products comply with certain safety, health and environmental requirements. To affix the CE marking to a product, the manufacturer must put together a technical dossier proving that it fulfils all the EU-wide requirements. In most cases, the product's manufacturer bears sole responsibility for declaring conformity with all requirements. The dossier has to be made available to distributors, importers etc. upon request. 7

8 The Solar O&M Best Practices Mark Based on the O&M Best Practices Guidelines (Version 2.0) recommendations, SolarPower Europe s O&M Task Force presents: Powered by: Featured supporters: 8

9 Who is the Mark for? Participating O&M Contractors benefit from Excellence: demonstrate their excellence vis-à-vis potential clients Credibility: O&M contractors share their technical documentation upon request thereby proving their excellence Visibility: Mark displayed on company website and company profile listed on Asset owners and lenders benefit from Transparency: the Mark helps asset owners and lenders to take decisions based on excellence by creating more transparency in the market Reliability: asset owners and lenders can verify O&M contractors excellence by gaining insight in the technical dossier Increase service quality: asset owners are encouraged to ask their O&M contractors to adopt the Mark thus increasing their service quality 9

10 Verify if you are eligible! Use the free interactive checklist to verify if your company is eligible for SolarPower Europe's quality label, the Solar O&M Best Practices Mark. Title and date 10

11 How does the Solar O&M Best Practices Mark work? Step 1 (before registering) Fill in the Checklist to evaluate if you pass the requirements 8 chapters 42 best practices to be fulfilled Max score: 100 Pass score: 80 Title and date 11

12 How does the Solar O&M Best Practices Mark work? Step 2 (before registering) Prepare your Technical Dossier to substantiate your answers Title and date 12

13 How does the Solar O&M Best Practices Mark work? Step 3 Register on and sign the Solar O&M Best Practices Declaration 800 euro annual fee for non-members of SolarPower Europe 13

14 How does the Solar O&M Best Practices Mark work? Step 4 Use the Graphic Toolkit, display the Mark on your website 14

15 How does the Solar O&M Best Practices Mark work? Step 5 Receive queries from owners and lenders via the website 15

16 How does the Solar O&M Best Practices Mark work? Step 6 Update your documents annually SolarPower Europe s O&M Task Force will update the Checklist every year. We invite O&M contractors and other O&M stakeholders to help us in this effort. To be part of this initiative, join SolarPower Europe. 16

17 Recap: 6 steps to use the Mark 1. Fill in the Checklist to see if you are eligible (before registering) 2. If yes, prepare your Technical Dossier 3. Register on to appear in the Companies Directory 4. Use the Graphic Toolkit to display the Mark on your website 5. Receive queries from interested solar power plant owners 6. Update your documents annually 17

18 Use cases press releases 18

19 Use cases signatures 19

20 Use cases websites Title and date 20

21 Use cases social media Title and date 21

22 Use cases company presentations Title and date 22

23 Testimonials Vassilis Papaeconomou Managing Director Alectris Alfredo Beggi Head of Sales & Asset Management Stern Energy Robin Hirschl Managing Director Encome Energy Performance GmbH Title and date 23

24 TOPICS INCLUDE: SAVE THE DATE O&M Best Practice Guidelines Version 3.0 The Solar O&M Best Practices Mark Site security New digital solutions: AI, machine learning, drones New & untapped markets Latest trends: pricing, strategy and technology On-site biodiversity conservation The industry's role in solar O&M standardisation

25 Thank you! Learn more about the Solar O&M Best Practices Mark at If you have questions about the Mark or would like to join the SolarPower Europe O&M Task Force, contact Máté Heisz at SolarPower Europe (European Photovoltaic Industry Association) Rue d Arlon 69-71, 1040 Brussels, Belgium T / F info@solarpowereurope.org /

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