ThinkPro Security and Automation Panel User Guide

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1 ThinkPro Security and Automation Panel User Guide North America s Fastest Growing Alarm Company ( THINK) V.1.1

2 Welcome to Think Protection Thank you for choosing a Think Protection system for your security and home automation needs. There s no better choice to protect your home and family than with a Think Protection home alarm system. Think Protection is a different home alarm company because our goal is putting subscribers first by offering the lowest prices each and every day for the highest level of security possible. Our no-term monitoring contract and leading edge technology is a testament to our commitment. Here s what makes Think Protection your best choice: The Lowest Price In The Industry! No Annual Contract! 5-Diamond Monitoring Of Your Home Alarm System! The Easiest System To Install! The Best Customer Service In The Industry! 3-Year Warranty! 30-Day Money Back Guarantee! Alarm Certificate Included For Home Insurance Discount! We appreciate you choosing Think Protection to protect your home and family. We don t take these responsibilities lightly and promise to deliver the smartest, safest and most affordable home alarm system. Yours Truly, Joel Matlin President, Think Protection

An optional cellular card provides primary or backup communication channels. Its long-range encrypted wireless receiver easily provides whole home coverage.

3 Meet ThinkPro ThinkPro is a professional wireless security panel designed to deliver home security and automation services. An Ethernet connection comes standard and a built in rechargeable backup battery inside the panel provides power in the event of an AC power failure. An optional cellular card provides primary or backup communication channels. Its long-range encrypted wireless receiver easily provides whole home coverage. Wireless arming devices and mobile devices uncouple ThinkPro from the entry wall and allow it to be installed at a location convenient for Internet and power connections. FEATURES Cellular or Ethernet communication channels Control from a user s mobile device Industry-leading wireless range Up to 50 users Up to 96 zones 3 year warranty ITEMS INCLUDED IN THE BOX ThinkPro alarm panel Rechargeable backup battery 12-Volt power adapter 6-foot Ethernet cable Table-top mounting base User guide Wireless Enrollment Ethernet Port Power Jack OPTIONAL UPGRADEABLE EXPANSION CARDS ThinkLink GSM Cellular Card ThinkHome Z-Wave TM Card Power Strain Relief Peg

System Setup 1 Set up your system by calling Think Protection (1-855-768-4465) and speaking with an installation specialist.

Wireless Installation Guidelines Locate centrally on the main floor, when possible. Do not mount near ducts, appliances, or other large metal objects.

3 Connect ThinkPro to the Internet by plugging in the Ethernet cord to the Ethernet port on the panel and your router, or by installing a Cellular card.

5 ThinkPro indicates system status via the eight LED s on the front. Under normal operation the 1 st LED should be blinking green. The 2 nd, 3 rd, 4 th, 5 th and 8 th LED s should be solid green.

4 System Setup 1 Set up your system by calling Think Protection ( ) and speaking with an installation specialist. STOP DO NOT PROCEED UNTIL YOU HAVE FINISHED STEP 1 2 Find a location for ThinkPro, keeping in mind it needs AC power and at least one network connection. Slide it into the provided table-top base. Wireless Installation Guidelines Locate centrally on the main floor, when possible. Do not mount near ducts, appliances, or other large metal objects. Do not mount directly adjacent to other RF devices. 3 Connect ThinkPro to the Internet by plugging in the Ethernet cord to the Ethernet port on the panel and your router, or by installing a Cellular card. 4 Power up ThinkPro by inserting the power supply into the power jack on the side of the ThinkPro. Route the power cable under the strain relief peg. 5 ThinkPro indicates system status via the eight LED s on the front. Under normal operation the 1 st LED should be blinking green. The 2 nd, 3 rd, 4 th, 5 th and 8 th LED s should be solid green. These LED s may all be forced OFF to conserve battery power during an AC power failure. Power Pulsing - AC power is connected Off - AC power is removed Network Connectivity On - Connected Off - No Connection Central Station Connectivity On - Connected Off - No Connection Interactive Connectivity On - Connected Off - No Connection Arming Status* Green - Disarmed (Blinks if zones open) Red - Armed (Blinks during alarms) Trouble On - System trouble detected Off - No system trouble RF Activity Flickering - Receiving sensor data System Firmware Update LED** On - No update needed Blinking - Update in progress Off - No connection to update server * This LED will toggle between green and red while wireless enrollment mode is active. ** Do not unplug or reset the panel if this LED is blinking

5 6 Enroll and configure your sensors and devices with the help of a Think Protection installation specialist. Enrollment Tips Enrollment signals are typically triggered by removing the battery tab or tampering the device. See the specific device manual for more information. 7 Install and test your sensors & devices in desired locations around the house with the help of an installation specialist. Refer to the specific device manual for more information regarding installation and use. Sensor Signal Strength Tips Signal strength readings are averaged. If you move ThinkPro or a sensor, it takes some time for the signal strength readings to update. Tripping a sensor several times will help update a sensors signal strength faster. Do not test a mounting location by tripping a sensor in your hand. Holding a sensor changes how it radiates RF energy. Sometimes these hand effects help, and sometimes they hurt. PIR DWS OVERHEAD GARAGE ThinkPro Keypad/ Pinpad Tilt Wireless Siren OVERHEAD GARAGE Keypad/ Pinpad DWS PIR Tilt 8 Install the Think Protection app, available from either the App Store or Google Play. With the help of an installation specialist set up your user account.

6 Installing an Upgradeable Expansion Card 1. Disconnect AC power from panel. 2. Open the panel by pressing the tab at the top and pulling off the cover. 3. Disconnect the battery by gently removing the battery plug. 4. Insert the ThinkLink GSM Cellular Card into slot 1 or the ThinkHome Z-Wave Card into slot 3 by aligning the retention posts and connector. Once aligned firmly push the card into place until posts are firmly seated. If installing ThinkLink be sure to route antenna as shown below. Slot 1 Slot 2 Slot 3 Backup Battery Cellular Antenna Installation Route the antenna wire near the Ethernet jack as shown. Install the antenna with the feed wire on the top side as shown to the right. 5. Reconnect battery, replace cover and plug back into AC power.

7 Smoke Alarm Placement DINING KITCHEN BEDROOM BEDROOM Required Smoke Alarm Optional Smoke Alarm LIVING ROOM BEDROOM (Single Sleeping Area) BEDROOM HALL BEDROOM DINING KITCHEN BEDROOM BEDROOM GROUND FLOOR KITCHEN BASEMENT (Multi-Floor Home) BEDROOM LIVING ROOM BEDROOM (Multiple Sleeping Areas) NOTE: Regulations pertaining to smoke alarm installations vary. Contact your local fire department for more information. Emergency Planning Emergencies happen, so have a plan. Emergency Planning Tips Periodically discuss and rehearse emergency plans. Understand how to use your security system. Know the normal states of doors and windows: open, closed, or locked. Escape fast! (Do not stop to pack.) Use a different escape route if closed doors feel hot to the touch. Smoke is toxic. Stay low and breath strategically when escaping a burning building. Designate a nearby landmark as a safe family re-grouping location. Emphasize that no one should return to the premises if there is a fire. Call 911 as soon as possible but do it in a safe location. Do not enter the premises if you arrive and hear sirens. Call for emergency assistance from a safe location.

Using Keypad (See the Keypad manual for detailed operation) Disarm the system by entering a valid 4 digit user code on the number pad. Arm Away by pressing and holding ARM AWAY clicks/beeps.

& ARM AWAY View real-time system status using the Keypad s display. Using Pinpad (See Pinpad manual for detailed operation) Disarm the system by entering a valid 4 digit user code on the number pad.

8 Using Keypad (See the Keypad manual for detailed operation) Disarm the system by entering a valid 4 digit user code on the number pad. Arm Away by pressing and holding ARM AWAY clicks/beeps. Arm Stay by pressing and holding ARM STAY until the Keypad until the Keypad clicks/beeps. Trigger a panic alarm by pressing and holding ARM STAY together until the display indicates a panic alarm. & ARM AWAY View real-time system status using the Keypad s display. Using Pinpad (See Pinpad manual for detailed operation) Disarm the system by entering a valid 4 digit user code on the number pad. Arm Away by pressing the AWAY button until the Pinpad LED flashes red. Arm Stay by pressing the STAY button until the Pinpad LED flashes red. Trigger a panic alarm by pressing the STAY & AWAY buttons together until the Pinpad LED flashes red.

9 Connectivity Troubleshooting Symptom Network Connectivity LED Off Central Station Connectivity LED Off Interactive Connectivity LED Off System Firmware Update LED Off Troubleshooting Steps Ethernet Connections 1. Ensure Ethernet cable is fully inserted in both ThinkPro and router/modem. Cellular Connections 1. Ensure Cellular card is properly installed, and the Power LED on the card is pulsing. 2. Inspect the GSM LED on the expansion card. A solid LED indicates ThinkPro is connected to the network. A flashing LED indicates ThinkPro has found a tower, and is attempting to connect to the network. Wait until the LED is solid. If the LED has been double flashing for more than ten minutes, try power cycling ThinkPro. 1. Ensure the Network Connectivity LED is on. If it is off, see the network connectivity troubleshooting section above. 2. Ensure port TCP 9999 is open in the router/modem settings. 3. Ensure the account is active with Think Protection. 1. Ensure the Network Connectivity LED is on. If it is off, see the network connectivity troubleshooting section above. 2. Ensure port UDP 1234 is open in the router/modem settings. 3. Ensure the account is active with Think Protection. 1. Ensure port UDP 1235 is open in the router/modem settings. ThinkPro and devices will not be able to receive firmware updates if this port isn t available or is already in use. 2. Contact Think Protection ( ) to see if an update is available for your system System Maintenance System testing should be performed after installation is completed and whenever a problem occurs. Smoke and CO detectors should be tested after installed and weekly by pressing the test button on the detector. ThinkPro will indicate it has properly received a test signal by sounding a temporal three sound for a Smoke detector or a temporal four sound for a CO detector. Should the ThinkPro battery need replacing, remove the cover, disconnect the old battery, and connect a new battery. The battery connector is polarized and can be inserted only one way into the the receptacle.

10 Important Terms When getting started with your ThinkPro system there are a few important settings and terms that you should be aware of. 1. Modes a. Away arms all sensors installed in the home, used when no one is at home. b. Stay arms perimeter door/window contacts, glassbreak sensors, life safety 1 sensors and environmental 2 sensors, used when someone is home. c. Disarmed disarms all sensors with the exception of any life safety 1 sensors and environmental 2 sensors. d. Night custom created arming mode. Please speak to an installation specialist to configure this mode. 2. Codes a. Master Username/Code set up during activation of your system and allows you to login to the Think Protection online portal and mobile phone app to control your system. The Master user can also add additional users to the system. b. Disarm code 4 digit numeric code used to disarm your system. c. User codes additional logins and/or disarming codes can be assigned by the master user in the Think Protection online portal. Do not assign a username/ password if the user does not require access to the app. d. Passcode in the event of a false alarm, this is the code given to the monitoring station to cancel* an alarm. All emergency contacts on the account should have this code or their own code set up. *If the alarm is disarmed while the siren is going off an ABORT signal is sent to the monitoring station and the alarm will be cleared. Depending on the stage of the dispatch process, you may or may not receive a call. In any event it is important to answer all Think Protection calls to avoid false dispatches. 3. Delays 3 a. Entry delay when entering the home, a default entry delay of 30 seconds gives you time to disarm your system b. Exit delay after arming the system, a default exit delay of 45 seconds allows you to exit the home 1 Life safety includes Smoke and CO detectors, 24 hours sensors 2 Environmental includes flood and temp sensors, 24 hour sensors 3 Delays can be adjusted by calling into Think Protection

11 Additional Services Think Protection has a variety of additional services that can be added to your ThinkPro home alarm system at any time. ThinkLink Cellular Backup gives you an added level of protection, where your system will continue to send alarm signals if your internet is ever down. ThinkLink can be added to your system at any time for only $99.99*/upfront and just an additional $3.99*/month. Think Protection s Home Automation gives you control over parts of your home through your smartphone or tablet. You can adjust your thermostat, turn on and off your lights and lock or unlock your doors. Home Automation is only $49.99* upfront and just an additional $1.99*/month. Think Protection also has cutting edge video surveillance solutions for both outside and inside your home! Our two-way voice outdoor video system, lets you see and speak to whoever is at your front door from anywhere in the world through your smartphone! And our indoor video system, gives you the peace of mind of being able to see inside your home at any time! Both camera solutions are incredibly affordable and will provide you with an unparalleled level of security! To add any of the services above call THINK ( ). *Prices subject to change at any time Battery Table SENSOR BATTERY QUANTITY DOOR/WINDOW SENSOR CR1632 OR CR123A 1 MOTION SENSOR CR123A 1 GLASSBREAK CR123A 1 SMOKE DETECTOR CR123A 1 FLOOD/TEMPERATURE SENSOR CR123A 1 CO DETECTOR AA ALKALINE 3 REMOTE WIRELESS SIREN CR123A 1 PINPAD CR KEYFOB 27A 1 KEYPAD AAA ALKALINE 2

12 Specifications PHYSICAL Housing Body Dimensions Housing Base Dimensions Weight with Battery ENVIRONMENTAL Operating Temperature Storage Temperature Maximum Humidity PANEL SPECIFICATIONS Radio Frequencies Power Supply Input Output Battery Backup Specifications Battery Charger Tamper Indications Sensors Interface Devices Maximum Number of Users 8.9 x 8.9 x 1.5 inches (22.6 x 22.6 x 3.8 cm) 8.2 x 1.3 x 2.7 inches (20.8 x 3.3 x 6.7 cm) 26.8 ounces (760 grams) 32 to 120 F (0 to 49 C) -4 to 86 F (-20 to 30 C) 85% non-condensing relative humidity MHz, 2.4GHz VAC, 50/60 Hz, 0.5A 12VDC, 1A 24 hours minimum 6VDC, 2.5Ah, NiMH 25mA (Trickle), 95mA (Fast) Cover opening Up to 96 Encrypted Wireless Security Zones Up to 8 Pinpads, Up to 16 Keypads 50 Specifications subject to change without notice. Don t Miss a Think Protection Call WE SUGGEST YOU PROGRAM THE THINK PROTECTION PHONE NUMBER, INTO YOUR CELL PHONE. THIS WAY YOU WON T MISS ANY IMPORTANT CALLS ABOUT ALARM EVENTS AT YOUR PREMISE. YOU CAN USE THIS SAME NUMBER ALSO TO CANCEL ANY FALSE ALARMS BY CHOOSING OPTION 7 FROM THE MAIN MENU. PLEASE HAVE YOUR PASSCODE READY. THINKPRO SECURITY AND AUTOMATION PANEL 010 Tech Support: THINK ( )

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