Cisco CallManager. Management Module Guide. Document 5116

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2 Notice Copyright Notice Copyright 2002-present by Aprisma Management Technologies, Inc. All rights reserved worldwide. Use, duplication, or disclosure by the United States government is subject to the restrictions set forth in DFARS (c)(1)(ii) and FAR Liability Disclaimer Aprisma Management Technologies, Inc. ( Aprisma ) reserves the right to make changes in specifications and other information contained in this document without prior notice. In all cases, the reader should contact Aprisma to inquire if any changes have been made. The hardware, firmware, or software described in this manual is subject to change without notice. IN NO EVENT SHALL APRISMA, ITS EMPLOYEES, OFFICERS, DIRECTORS, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING BUT NOT LIMITED TO LOST PROFITS) ARISING OUT OF OR RELATED TO THIS MANUAL OR THE INFORMATION CONTAINED IN IT, EVEN IF APRISMA HAS BEEN ADVISED OF, HAS KNOWN, OR SHOULD HAVE KNOWN, THE POSSIBILITY OF SUCH DAMAGES. Trademark, Service Mark, and Logo Information SPECTRUM, IMT, and the SPECTRUM IMT/VNM logo are registered trademarks of Aprisma Management Technologies, Inc., or its affiliates. APRISMA, APRISMA MANAGEMENT TECHNOLOGIES, the APRISMA MANAGEMENT TECHNOLOGIES logo, MANAGE WHAT MATTERS, DCM, VNM, SpectroGRAPH, SpectroSERVER, Inductive Modeling Technology, Device Communications Manager, SPECTRUM Security Manager, and Virtual Network Machine are unregistered trademarks of Aprisma Management Technologies, Inc., or its affiliates. For a complete list of Aprisma trademarks, service marks, and trade names, go to: All referenced trademarks, service marks, and trade names identified in this document, whether registered or unregistered, are the intellectual property of their respective owners. No rights are granted by Aprisma Management Technologies, Inc., to use such marks, whether by implication, estoppel, or otherwise. If you have comments or concerns about trademark or copyright references, please send an to spectrum-docs@aprisma.com; we will do our best to help. Restricted Rights Notice (Applicable to licenses to the United States government only.) This software and/or user documentation is/are provided with RESTRICTED AND LIMITED RIGHTS. Use, duplication, or disclosure by the government is subject to restrictions as set forth in FAR (June 1987) Alternate III(g)(3) (June 1987), FAR (June 1987), or DFARS (c)(1)(ii) (June 1988), and/or in similar or successor clauses in the FAR or DFARS, or in the DOD or NASA FAR Supplement, as applicable. Contractor/manufacturer is Aprisma Management Technologies, Inc. In the event the government seeks to obtain the software pursuant to standard commercial practice, this software agreement, instead of the noted regulatory clauses, shall control the terms of the government's license. Virus Disclaimer Aprisma makes no representations or warranties to the effect that the licensed software is virus-free. Aprisma has tested its software with current virus-checking technologies. However, because no antivirus system is 100-percent effective, we strongly recommend that you write protect the licensed software and verify (with an antivirus system with which you have confidence) that the licensed software, prior to installation, is virus-free. Contact Information Aprisma Management Technologies, Inc., 273 Corporate Drive, Portsmouth, NH USA Phone: U.S. toll-free: Web site: Page 2

3 Contents Notice... 2 Preface... 4 Intended Audience... 4 How to Use This Guide... 4 Text Conventions... 5 Document Feedback... 5 Online Documents... 5 Required Reading... 6 Overview... 7 Device Support... 7 Firmware Information... 7 Events and Alarms... 8 Trap Support... 8 Application Call Manager Information...10 Gateway Information...10 Gateway Trunk Information...10 Alarm Configuration Information...11 Enable Alarms...11 Phone Status Update Times...11 Phone Failed Times...12 Administration Index Page 3

4 Preface Welcome to the user guide for SPECTRUM s Cisco CallManager SM-CIS1019 management module. Please take a moment to read through this short preface, which explains how the information in this guide is organized and presented and lets you know how to access information about other SPECTRUM products. In this section: Intended Audience How to Use This Guide Text Conventions [Page 5] Document Feedback [Page 5] Online Documents [Page 5] Required Reading [Page 6] Intended Audience This guide is intended for users of SPECTRUM s management module. How to Use This Guide Use this document as a guide for managing devices running the Cisco software described on [Page 7] with SPECTRUM management module SM- CIS1019. The guide is organized as follows: Overview [Page 7] Application [Page 10] Administration [Page 13] Only information specific to SM-CIS1019 is included in this guide. For general information about device management using SPECTRUM and explanations of SPECTRUM functionality and navigation techniques, refer to the topics listed under Required Reading [Page 6]. Page 4

5 Text Conventions The following text conventions are used in this document: Element Convention Used Example User-supplied parameter names Courier and Italic in angle brackets <>. The user needs to type the password in place of <password>. On-screen text Courier The following line displays: path= /audit User-typed text Courier Type the following path name: C:\ABC\lib\db Cross-references References to SPECTRUM documents (title and number) Functionality enabled by SPECTRUM Alarm Notification Manager (SANM) Underlined and hypertextblue Italic SANM in brackets []. See Document Feedback [Page 5]. SPECTRUM Installation Guide (0675) [SANM] AGE_FIELD_ID Document Feedback Please send feedback regarding SPECTRUM documents to the following address: Thank you for helping us improve our documentation. Online Documents SPECTRUM documents are available online at: Check this site for the latest updates and additions. Page 5

6 Required Reading To use this documentation effectively, you must be familiar with the information covered by the SPECTRUM online documents listed below. Getting Started with SPECTRUM for Operators (1763) Getting Started with SPECTRUM for Administrators (0985) How to Manage Your Network with SPECTRUM (1909) SPECTRUM Views (2517) SPECTRUM Menus (2519) SPECTRUM Icons (2518) Application View and MIBs (2560) SPECTRUM Software Release Notice (0743) Page 6

7 Overview This section introduces the SPECTRUM documentation for the CallManager call-processing software manufactured by Cisco. In this section: Device Support Firmware Information Device Support SPECTRUM management module SM-CIS1019 currently lets you model the Application [Page 10] on existing models of devices running software. is the softwarebased call-processing component of the Cisco IP telephony solution, part of Cisco AVVID (Architecture for Voice, Video and Integrated Data). The software extends enterprise telephony features and functions to packet telephony network devices such as IP phones, media processing devices, voice-over-ip (VoIP) gateways, and multimedia applications. The following Cisco devices are supported: Cisco Media Convergence (MCS) 7800 Series (Windows 2000) - MCS MCS MCS Firmware Information This management module was certified against version 3.1 and version 4.0 of. Page 7

8 Events and Alarms This section describes any device-specific events and alarms supported by the management module. Trap Support Note: Alarms are asserted on the device running Cisco CallManager. SPECTRUM management module SM-CIS1019 currently supports the following traps. Each trap in Table 1 is mapped to a SPECTRUM event. Table 1: CCM Traps Trap OID Event Generated Alarm Generated Default Alarm Severity ccmcallmanagerfailed x x Orange ccmphonefailed x x Yellow ccmphonestatusupdate x None None ccmgatewayfailed x x Orange ccmmediaresourcelistexhausted x None None ccmroutelistexhausted x None None ccmgatewaylayer2change x None None ccmmaliciouscall x x Yellow ccmqualityreport x x Yellow ccmcallmanagerfailed Signifies that the CallManager process detected a failure in one of its critical subsystems. This trap will generate an orange alarm. Page 8

9 ccmphonefailed Indicates that at least one phone has attempted to register or communicate with the CallManager and failed within the time interval specified in Alarm Interval (sec) [Page 12]. This trap will generate a yellow alarm. ccmphonestatusupdate Indicates that at least one phone has either successfully registered or lost contact with the CallManager. ccmgatewayfailed Indicates that at least one gateway has attempted to register or communicate with the CallManager and failed. This trap will generate an orange alarm. ccmmediaresourcelistexhausted Indicates that the CallManager has run out of a certain specified type of resource. ccmroutelistexhausted Indicates that the CallManager could not find an available route in the indicated route list. ccmgatewaylayer2change Sent when the D-Channel/Layer 2 of an interface in a skinny gateway that has registered with the CallManager changes state. ccmmaliciouscall This notification is sent when a user registers a call as malicious with the local call manager. ccmqualityreport This notification is sent when a user reports a quality problem using the Quality Report Tool. Page 9

10 Application This section describes the CallManager application. The CallManager application (CiscoCCMApp) icon and its associated views are accessible from the Application View of the server model that CCM is installed on. From the Icon Subviews menu for the CiscoCCMApp icon, select one of the following options. In This Section Call Manager Information Gateway Information [Page 10] Gateway Trunk Information [Page 10] Alarm Configuration Information [Page 11] Call Manager Information This table contains provision information for all the CallManagers in a CCN system. Gateway Information This table contains a list of all gateway devices which have registered with the local CallManager system at least once. Gateway Trunk Information This table contains a list of all gateway trunks in a CCN system. Page 10

11 Alarm Configuration Information Note: To modify Alarm Configuration Information, you must have a community name with read/write access. This view lets you enable alarms for the and contains the following information: Enable Alarms Phone Status Update Times Phone Failed Times Enable Alarms This section of the Alarm Configuration Information view contains the following information. Enable Call Manager Alarms Allows the generation of alarms in response to general failures. Setting this to true will allow the CCM agent to generate the following alarms: ccmcallmanagerfailed [Page 8] ccmmediaresourcelistexhausted [Page 9] ccmroutelistexhausted [Page 9] The default value is false. Enable Gateway Alarms Allows the generation of alarms in response to Gateway general failures that the CallManager is aware of. Setting this to true will allow the CCM agent to generate the following alarms: ccmgatewayfailed [Page 9] ccmgatewaylayer2change [Page 9] notifications The default value is false. Phone Status Update Times This section of the Alarm Configuration Information view contains the following information. Page 11

12 Alarm Interval (sec) The minimum interval between sending of the ccmphonestatusupdate [Page 9] notification in seconds. This notification is only sent when there is at least one entry in the ccmphonestatusupdatetable and the notification has not been sent for the last ccmphonestatusupdatealarminterv defined in this object. A value of 0 indicates that the alarm notification is disabled. The default value is 0 seconds. Store Period (sec) The time duration for storing the phone status update information in seconds. This information is stored in the ccmphonestatusupdatetable object. This value should ideally be set to a higher value than Alarm Interval (sec). The default value is 0 seconds. Phone Failed Times This section of the Alarm Configuration Information view contains the following information. Alarm Interval (sec) The minimum interval between sending of the ccmphonefailed [Page 9] notification in seconds. This notification is only sent when there is at least one entry in the ccmphonefailedtable and the notification has not been sent for the last Alarm Interval (sec) defined in this field. A value of 0 indicates that the alarm notification is disabled. The default value is 0 seconds. Store Period (sec) The time duration for storing the phone failure information in seconds. This information is stored in the ccmphonefailedtable. This value should ideally be set to a higher value than Alarm Interval (sec). The default value is 0 seconds. Page 12

13 Administration Administration, the web-based CCM administration application suite, can be launched from the device model that CCM is installed on. Procedure Note: See the 3.1 documentation for a list of supported web browsers and requirements. If is installed on a device modeled in SPECTRUM, the Web Administration menu option will be available by right clicking on the device icon of the server model in the Topology view and choosing Cisco Call Manager > Web Administration. Note: For Host_Device and Host_Compaq model types associated with a CiscoCCMApp application, the default Web Admin URL is CCMAdmin (where <0x1027f> is the Network_Address attribute). You can use the Global Attribute Editor in Search Manager to change this. See the Global Attribute Editor section of the Search Manager User Guide (2383) for more information. Page 13

14 Index A Alarm Interval (sec) [12] Alarms [8] Configuration [11] C Cisco AVVID [7] [7] Administration [13] Cisco Media Convergence (MCS) 7800 Series [7] CiscoCCMApp [10] E Enable Alarms [11] F Firmware Management Module Developed Against [7] G Gateway Trunk Information [10] I IP telephony [7] M MCS [7] MCS [7] MCS [7] Page 14

15 P Phone Status Update Times [11] S Store Period (sec) [12] T Trap Support [8] V VoIP [7] W Web Administration [13] Page 15