Philip Clarke. Roadmap to Returns
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1 Philip Clarke Roadmap to Returns
2 Four part strategy Core UK Non-food Retailing services International
3 Through period of greatest risk Doing well In 12 countries Market leading in 5 Good stores & locations
4 Roadmap to returns FIND THE RIGHT BUSINESS GROW THE BUSINESS BUILD CAPABILITY FOR FUTURE GROWTH
5 Finding the right business Key criteria for entry: Under-developed retail sector Customers with spending power Opportunity for market growth Potential for market leadership Understand what we can bring
6 Local businesses Local Businesses - local customers - local managers One size does not fit all
7 Core Purpose and Values Core Purpose - Create value for customers to earn their lifetime loyalty Values - No-one tries harder for customers - Treat people how we like to be treated
8 Growth and capability GROWTH - New Stores - New Formats - Like for Like & CAPABILITY - People - Processes - Systems
9 Growth profile Entry Rapid growth Established markets
10 Growth - Market Entry, Hypermarkets
11 Growth - Hypermarket Footprint Meat Fish Meat Fish Deli Coffee Chilled Bakery Ambient Baby BWS Home Furnishing Home Furnishing and Furniture Clothing Clothing All Electrical DIY Sport Promotion Blocking of Non Food/Fresh Food/ATG FF ATG Korea NF Produce Trolleys Ambient Housewares Health & Beauty Checkouts Shoes Clothing CSD Toys Entertainment and Leisure Trolleys 11.5K blueprint Lettable Area Lettable Area Lettable Area Lettable Area Food Court Seating
12 Growth - Hypermarket Footprint Blocking of Non Food/Fresh Food/ATG Meat Beverages Eggs Nuts Pickles Sushi Eggs Club Pack Tea Coffee juice Thai Deli Rice Produce Ambient Bakery Chilled Housewares Pet Nappies Non Food Grocery Health & Beauty Baby Shoes Kids Clothing New Tech Mens Clothing Womens Clothing Electrical Small Elec White Goods Housewares Furniture Bedding Home Furnishing Lighting DIY / Car Sport FF NF ATG Malaysia 10K blueprint Toys BWS Non Halal Checkouts Lettable Area CSD Stationery Food Court Lettable Area Trolleys Lettable Area
13 Growth - Hypermarket Footprint Bakery Deli/Cheese Meat Hot Food Baby Home Textiles Store Blocked Non Food/Fresh Food/ATG FF Home Tex. ATG NF Ambient Chilled Dairy Frozen Chill Meat/Deli Produce Health & Beauty Homeshop Sport Toys DIY/Car Europe Action Alley Seasonal 3k BWS Ambient Pet Non Food Grocery Clothing Power Aisle Stationery Books CD/Video Brown Goods blueprint Checkouts Checkout Aisle NF Grocery News Clothing CSD News Lettable Area
14 Growth - Critical Mass Hypermarkets Centralised supply chain - Improve product quality - Increase productivity - Introduce own label - Improve margin
15 Growth - new formats Site research / site acquisition Hypermarket flexibility
16 Growth - new formats Compact Hypermarkets
17 Growth - new formats Convenience Stores
18 Growth - new formats Discount Supermarkets
19 Growth - build cost Lower cost stores Leasehold / Freehold flexibility Build for less
20 Growth profile Entry Rapid growth Established markets
21 Growth - Tesco shopping trip The prices are right I can get what I want I don t queue The staff are great Shopping is easy and enjoyable
22 Capability PEOPLE PROCESSES & SYSTEMS
23 Capability - People Local management Focus on store operations & commercial Keep the pipeline full
24 Capability - Processes & Systems International Support Office Develop once, use many - Availability - Buying - Price - Formats
25 Capability - Processes & Systems Tesco in a box Retek in Korea Whole package in Turkey
26 Capability - Simplicity & Excellence Share learning Develop capability Business process excellence Shared systems & platforms
27 Where are the countries? Established markets - Thailand, Korea, Hungary, Ireland, Slovakia Rapid growth - Malaysia, Taiwan, Czech Republic, Poland Entry - Japan, Turkey, China
28 Returns - CROI Development 20% 15% 10% LFL Stores Lead Countries All Stores Lead Countries Total International 5% 0% 2004
29 CROI Development 15% 10% Lead Countries Total International 5% 0%
30
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