4286/4500 Voice Module Set up and Troubleshooting

Transcription

1 4286/4500 Voice Module Set up and Troubleshooting In this document we will discuss the following: 1. Pre-Installation Notes 2. The Wiring 3. System Programming st Time Accessing and Programming Integration Troubleshooting Troubleshooting 8. Voice Descriptor List Pre-Installation Notes: 1. VOIP phone service is not supported. 2. DSL requires an RJ31X DSL filter. Wiring Notes: 1. When using a power supply you MUST share a common ground with the control panel. 2. The 4286 wires up directly to the keypad Terminals on your Control panel. 3. Observe the panels ECP (keypad data) wire runs and do not exceed the 2000 max distance the panel offers (1500 on vista20 and lower control panels). 4. Existing wires connected to the Handset terminals on control must be moved from there to terminals 3 and 4 on the Place a 2 conductor wire between terminals 21 and 22 to terminals 1 and 2 on the Figure 1: Vista-10/15/20p Wiring - 1 -

2 Figure 2: Vista-40/50/128b/bp & 250bp System Programming: Figure 3: Vista-32fb & 128fb/fbp & 250fbp Notes: 1. The 4286 has a Non-Changeable address of 04 and can not be changed. See below for programming on various panels: - 2 -

3 Programming the Vista 10/15/20p: 1. There is no device programming on these panels. In order to program the panel to recognize the 4286 you simply add the Voice Module Access Code *28 Access Code for Phone Module [00] 00 = disable 1 st digit: enter nd digit: enter # + 11 for * or # + 12 for # 2. This option is only available for partition 1 on the Vista-20p panels. You can perform a Global arm/disarm by hitting your 4 digit code command (1=off, 2=away, 3=stay). The user code must have access to both partitions for this command to work. 3. If remote access is desired we have to set up the panels Ring Detection Count. *95 Ring Detection Count [0] 00 = disable with this disable you can call the premise and after the answering machine picks up you have 20 seconds to enter the 2 digit access code Enter 1-9 for Customers with out an answering machine or a dedicated line to the panel If they have an answering machine you can use the Answering Machine Defeat option by Entering #15 here. This requires the customer to call, let ring once, hang up, and call back /15/20p Notes: 4286 Phone Modules must have software version WA , V101, or higher (refer to the label on the square 4286 microprocessor chip). Programming the Vista-40/50 & 128b/bp/fb/fbp & 250bp/fbp: 1. We must enable the module in *93 Device Programming: Device Prog? 1=Yes 0=No 0 Press 1 to enter into Device Programming Device Address 01-30, 00=Quit 01 Since the 4286 Device Address can not be change enter address Device Type 00 Enter 05 which is the Voice (VIP) Module (4285/4286) option 01 Console Par. 1 Enter the partition in which the 4286 will give you status upon first entering Device Address 01-30, 00=Quit 00 Enter 00 to quit Quit Menu Mode? 1=Yes 0=No 0 Enter 1 to exit the *93 menu mode Figure 4: *93 Device Programming - 3 -

4 2. Next we need to program the Access Code, this is done in location *20: *20 VIP Module Phone Code [00] [11] 00 = disable; with this disable you can call the premise and after the answering machine picks up you have 20 seconds to enter the 2 digit access code 1 st digit: enter nd digit: enter 11 for * or 12 for # 3. If remote access is desired we have to set up the panels Ring Detection Count or use the existing answering machine on the site. *44 Ring Detection Count [0] 00 = disable Enter for Customers with out an answering machine or a dedicated line to the panel If they have an answering machine you can use the Answering Machine Defeat option by Entering 15 here. This requires the customer to call, let ring once, hang up, and call back. 4. Notes: This module is compatible in Rev. 12 or higher of the Vista-40 control panel. This module is compatible in Rev. 5 or higher of the Vista-50p control panel st time accessing and programming: 1. To Access the 4286 programming, pick up any phone that is tied to terminals 3 & 4 on the 4286 and enter your 2 digit phone code. The system will give you the status of the Control Panel. 2. To enter programming: wait for the status to quit and enter #98 on the telephone keypad. Upon Doing so the panel will start speaking the 1 st programming location and it value. It will say Field 00 is 00. Programming can only be accessed within 3 hours of power up! After programming the #98 mode you only have 15 minutes to re-access it. If it has been longer than that you can simply power the 4286 down for 5 seconds then back up and you have your 3 hour time window again. See below for the List of the Programming fields and their values. 3. Programming Basics: Press * to move forward from location to location Press # to move in reverse from location to location Fields Description Default Value 00 Monitored Keypad Address 00 This field enables and disables the 4500 Thermostat and the Speaker output features. This keypad must exist on the system, without it you will not get the status of the panel. Enter 31 for a Non-Addressable panel (SE control Panels) Enter for Vista-10/15/20p series controls Enter for Vista-40 and higher controls 01 Phone Panic Address 00 Select an unused device address (keypad non existent but must be enabled in device programming (Look above for what addresses are available). Assign this address as an alpha keypad through the control panels programming. (Field for the 10/15/20p and *93 for the Vista-40 and higher controls) Do not set to address 04. The */# panic on the panel must be enabled, it will be zone 99 or 999 depending on the control panel Syntax is Phone Codes

5 02 Control Panel Type 02 Enter 1 for the Vista-10, 10se-Via30p,30pse 4140xmp Enter 2 for the Vista-10/15/20p, Vista-20, 20HW, 20SE, 20HWSE & Vista- 15 Enter 4 for the Vista-40, 50p, 128b/bp, 250bp and 128fb/fbp and 250fbp For Integration of the 4500 Thermostat module complete the following: 03 Units of Temperature 0 1 Temperature in Celsius 0 Temperature in Fahrenheit 04 Thermostat #1 Enable and Address Thermostat #1 disabled 01 Thermostat #1 enabled and set to address 1 05 Thermostat #1 Swing 1,4 Digit #1: Swing above set point Digit #2: Swing below set point Above (Digit #1) Below (Digit #2) F C F C Figure 5: Swing Points Do Not Select a 1,1 This field defines how many degrees below the set point the heat will turn on, and how many degrees above the set point the heat will turn off. These values also define the swing of the air conditioner operation. 06 Announce the Thermostat #1 Temperature 0 0 Do not announce thermostat #1 Temperature 1 Announce thermostat #1 temperature as part of the status report. This is recommended that this field be programmed to enable announcement of ambient temperature so that premise temperature can be monitored when user is away. 07 Thermostat #1 Descriptor #1 000 (See Below for word list) 08 Thermostat #1 Descriptor #2 000 (See Below for word list) 09 Thermostat #1 Descriptor #

6 (See Below for word list) Index Index Index Index 116 AIR 184 DOWNSTAIRS 014 MEDICAL 157 STORAGE 255 ALARM 130 DRIVEWAY 212 MOTHERS 154 SUN 067 AND 131 DUCT 145 MOTION 062 SYSTEM* 117 APARTMENT 161 APPLIANCE 132 EAST 165 NO 158 TEMPERATURE 118 AREA 133 EQUIPMENT 146 NORTH 213 TOOL 119 ATTIC 004 EXIT 012 NOT 025 UP 120 BABY 134 FACTORY 011 OFF 187 UPPER 121 BACK 211 FATHERS 147 OFFICE 183 UPSTAIRS 122 BAR 135 FENCE 058 ON 185 UTILITY 021 BASEMENT 040 FIRE 148 OPEN 051 BATHROOM 029 FLOOR 210 OUTSIDE 215 WEST 053 BATTERY 137 FOYER 017 WINDOW 092 BED 087 FRONT 013 PANIC 216 WING 015 BEDROOM 090 PARTITION 123 BLOWER 023 GARAGE 149 PATIO 002 ZONE 124 BOILER 138 GAS 061 PHONE 162 BRIGHT 139 GLASS 063 POWER BUILDING 166 PUMP* BURGLARY 050 HALL ST 010 HEAT 088 REAR CALL 028 RIGHT ND 089 CENTRAL 209 INSIDE 018 ROOM CHIME RD 126 CLOSED 022 KITCHEN 007 S COMPUTER 150 SERVICE TH 140 LAUNDRY 151 SHED DAUGHTER S 027 LEFT 152 SHOP TH 052 DEN 141 LIBRARY 153 SIDE DETECTOR 019 LIGHT 024 SMOKE TH 060 DEVICE 030 LIVING 223 SON S TH 163 DIM 142 LOADING 155 SOUTH DINING 094 LOWER 006 STAIRS TH 016 DOOR 143 MACHINE 156 STATION DOWN 144 MASTER 157 STORAGE TH Figure 6: Thermostat Descriptors 10 Thermostat #2 Enable and Address Thermostat #2 disabled 02 Thermostat #2 enabled and set to address 2 11 Thermostat #2 Swing 1,4 Digit #1: Swing above set point Digit #2: Swing below set point See Figure 5 above 12 Announce the Thermostat #2 Temperature 0 0 Do not announce thermostat #1 Temperature 1 Announce thermostat #1 temperature as part of the status report

7 13 Thermostat #2 Descriptor #1 000 See Figure 6 above 14 Thermostat #2 Descriptor #2 000 See Figure 6 above 15 Thermostat #2 Descriptor #3 000 See Figure 6 above Figure 7: 4286 Programming 4500 Thermostat Integration: Wiring Notes: 1. Due to the emergency back up for the fan control the 4500 will NOT support Heat Pumps. The installation instruction states that it will. This is a misprint. 2. It is made to be mounted next to the existing thermostat. 3. Make sure you disconnect power to your HVAC unit before disconnecting power to the thermostat. 4. While installation of the 4500 is possible without the services of a HVAC contractor, some installers will prefer to have an HVAC contractor connect the 4500 to the HVAC system and test its operation. This is recommended if you do not have HVAC experience. In cases where you prefer to do the entire installation, it is suggested that the HVAC contractor be contacted for information on the type of heating system and the amount of "span" (i.e. temperature swing) that should be set with the 4286 phone module. 5. For more wiring notes see the installation instructions. Figure 8: 4500 Terminal Layouts Figure 9: Standard HVAC Wiring Figure 10: Wiring to the 4286 Programming: 1. See Programming location 1-15 in figure 7 for programming details. 2. Setting the dip switches on your 4500 thermostat(s)

8 Figure 11: Addressing the 4500 Basic operations are: is used to operate the HVAC system with the alarm panel is armed in the AWAY or MAXIMUM mode. Premises Thermostat should be set above (in heat mode) or below (in cool mode) the 4500 Set-back setting. (Check your panel and make sure the Auto-Stay feature is not enabled.) 2. The 4500 does NOT adjust the temperature. It has a Thermistor built on it that detects the temperature of the room. When it determines that the temperature is above or below the set back it opens up the relay to prevent voltage feed to HVAC system preventing it from coming on at existing thermostat setting, it then uses 4500 settings. When temperature reaches Set-back setting Relay will close to allow the on premise thermostat to control the HVAC system to maintain the Set-back temperature. Notes: 1. The 4500 is only activated in the Away or Maximum modes 2. See troubleshooting if device is not functioning properly - 8 -

9 Example of using the 4500 in Cool mode: Local Premises Thermostat is set to 70 degrees. Set-back temperature is set to 80 degrees. Once the system is armed away and the temperature in the house is 70 degrees the 4500 relay will open (terminals 4 and 7 will read the open) to disconnect the local premises thermostat from the HVAC. Once the house temperature reaches 80+ degrees (setback temperature) it will close the relay to connect the local premises thermostat back to the HVAC. This will allow the HVAC to cool the house back to 80- degrees. (+/- Degrees depends on the swinger that was set) NOTE: It may take at least 5 minutes for the air conditioner to turn on from the time it turns off. This feature is present in the 4500 to protect the air conditioner compressor from excessive cycling. Example of using the 4500 in Heat mode: Local Premises Thermostat is set to 70 degrees. Set-back temperature is set to 60 degrees. Once the system is armed away and the temperature in the house is 70 degrees the 4500 relay will open (terminals 8 and 3 will read the open) to disconnect the the local premises thermostat from the HVAC. Once the house temperature reaches 60- degrees (set-back temperature) it will close the relay to connect the local premises thermostat back to the HVAC. This will allow the HVAC to heat the house back to 60+ degrees. (+/- Degrees depends on the swinger that was set) Setting the 4500 Thermostat: To enter and use the 4286 thermostat programming mode: 1. There must be at least one thermostat programmed into the system by way of the 4286 installer programming mode entry. 2. Obtain phone access from the phone module. Enter the 2-digit phone code. Enter the 4-digit system code if prompted. 3. Press # 99 on the phone keypad after the complete status announcement. 4. The 4286 will announce: Thermostat Mode. The temperature setting for thermostat #1 will follow. You can change its set point using menu selection 1 below. If thermostat #1 is in BYPASS or CHECK, that status will be announced instead of the set point. The 4286 will also announce whether set-back has been turned off by the user. Menu Selections: To change temperature, enter 1. This selection is used to set the armed away set-back temperature for thermostats #1 or #2 (This menu selection will NOT be announced if the thermostat is in CHECK or BYPASSED ) To allow the user to change the ARMED AWAY set-back temperature settings, the 4286 will announce the present setting in effect, and wait for a new 2-digit temperature setting to be entered. If the current temperature setting is acceptable to the user, the user may press the * key to advance without changing the setting. If the number entered is outside the allowed range (45 to 99 F., 07 to 37 C), a buzzer will sound from the phone, and the temperature setting repeated. This will continue until the number entered is within the allowable range. If the 4500 thermostat is BYPASSED, the user must switch the ACTIVE/BYPASS slide switch on the 4500 thermostat front panel to the ACTIVE position, which will then allow access through the 4286 thermostat menus. For set-back on/off, enter 3. Turning off set-back will result in it remaining disabled while armed away, until the next time the system is disarmed. This feature allows the user to turn off the set-back before returning home, so that the premises will have time to return to a comfortable at-home temperature. It also allows the user to turn off set-back before leaving home, when they plan to be away only a short time. The user can also turn the setback on again with this menu selection if they have a change of plans. To log on, enter 2. (This selection is announced if more than one thermostat has been programmed into the system). It allows the user to select thermostat #1 or #2 for setting. The user can set the 4500 thermostat just selected with the to change temperature, enter 1 menu selection. To exit, enter 0. (This selection exits the thermostat mode)

10 Notes: If a 4500 thermostat does not respond to the 4286 phone module for 2 minutes, the phone module will announce, Check thermostat (1/2). (Descriptor), instead of the temperature. If the temperature falls below 37 F (3 C), the 4286 phone module will announce, Check thermostat (1/2). (Descriptor), instead of the temperature. See Trouble Shooting Below. Troubleshooting the 4500 Following the procedures in the 4286 Installation Instructions manual should result in a minimum number of system problems. If you experience problems that relate to the use of the 4500 thermostat(s), first check the possible resolution of some typical thermostat problems that follow. Thermostat is in check (4286 announces Check Thermostat, or the yellow light is flashing on the 4500): 1. Check that the DIP switch on each thermostat is properly set, and that the 4500 thermostat addresses have been properly programmed in the 4286 programming mode. See figure 11 above 2. Check the connections from the 4286 to the 4500, and make sure that the cable connecting the 4500s to the 4286 faces the correct direction (yellow toward the corner of the 4286 board). Heat is cycling on and off too often. 1. Increase the amount of span as described in the section Programming the 4286 to add 4500 thermostats in Section 4 of this manual. 2. Make sure that the location where the 4500 is mounted is free of drafts. Temperature in the room swings too widely when the 4500 is set to ACTIVE mode. 1. Decrease the amount of span as described in the section Programming the 4286 to add 4500 thermostats in Section 4 of the manual. Also see figure 7 above for programming locations. Troubleshooting the 4286: Problem: When I enter the phone code on premise the operator comes on or I get a busy signal. Answer: This means the Voice Module does not hear the code entered. This can be caused by too many things, so narrow the problem down by attempting to call it from off premise. How far do you get from off premise? 1. Panel answers, gives download tone but 4286 does not come on. Problem is caused by Reason 3 or 5. (See Next Page) 2. Panel answers, gives download tone; voice module comes on but does not accept code. Problem caused by Reason 1 or 4. (See Next Page) 3. Panel answers, gives download, voice module comes on and accepts code from off premise. Site problem is caused by Reason 2 or 4 (See Next Page) 4. Check for Line seizure Problem: Check 104 (10/15/20p series controls) or check 804 (32/128/250 series controls), also will complain the voice module does not work. Answer: This means the panel does not see the 4286, so of course it does not work. 1. This can only be caused by Reason 3 or 5. (See Next Page) Problem: Call into System Off, when the customer tries to remote access. Answer: This means the 4286 is not configured for remote access. 1. To toggle on or off enter Code #91 on the keypad. Keypad beeps twice means it is on Keypad beeps once means it is off

11 The Reasons: 1. The Voice module code is not correct. Check programming. 2. The command is not being entered from the house side. Confirm he is entering the code on the house side of the phone by having him try it from a telephone test set on terminal 3 and 4 of the voice module. If it still does not work then take all wires off 3 and 4. Still not working confirm that phone line supervision is set up correctly 3. The 4286 does not have power or data connection to panel. Check the wiring of the 4286 on the ECP terminals of the panel. Make sure the harness is plugged into the proper plug on the 4286, and not the plug intended for the 4500, make sure it is plugged in with yellow towards the center of the board. Meter for voltage or data at the harness and on the pins when pulled back a little. Take everything else off the ECP buss and test again to confirm there is not a current overload or address conflict. 4. Tones generated by phone are not long enough or not correct. Hold the keys down longer or try a different phone or program and try a different code. 5. The Voice Module is not enabled in programming. Notes: If you have followed the suggestions above, and you can not find the cause of a 4286 not working properly, you should also check for ECP address conflicts and excessive current draw. Both of these can cause unpredictable results. Try removing everything off the keypad terminals except the 4286 and test again