Welcome to the Family Kit Eagle 407HP Commercial Helicopter & HTS900 Engine

Transcription

1 Welcome to the Family Kit Eagle 407HP Commercial Helicopter & HTS900 Engine December 2014 Published By Customer & Product Support

2 HTS900 Welcome To The Family Kit INTRODUCTION This Honeywell Welcome to the Family Kit contains information related to Customer & Product Support (C&PS) for the Eagle 407HP Commercial Helicopter. QUESTIONS Questions regarding this publication should be directed to Honeywell C&PS or HTS900 Operators Handbook

3 HTS900 Welcome To The Family Kit Table of Contents Introduction 1.1 Welcome Key Honeywell Websites 2.1 Helpful Web Links 2.2 Portal Users Guide Aerospace Training Solutions 3.1 Registration Instructions 3.2 Training Solutions Brochure 3.3 HTS900 Training Course Aerospace Technical Publications 4.1 Tech Pub Introduction HTS900 Engine 5.1 HTS900 Brochure 5.2 HTS900 Warranty 5.3 HTS900 HSP 5.4 HTS900 Global Service Center HTS900 Operators Handbook

4 HTS900 Welcome To The Family Kit Welcome to the Family Kit Eagle 407HP Commercial Helicopter INTRODUCTION HTS900 Operators Handbook

5 Congratulations on your new Eagle 407HP Commercial Helicopter! Your aircraft is equipped with the Honeywell HTS900 Engine aimed at enhancing the performance, safety, value and comfort of your helicopter as you travel. We pride ourselves on developing solutions that provide the highest levels of technology, quality and reliability. Additionally, we are focused on providing you with unparalleled service and support. Our global team of educated, experienced and responsive professionals is committed to your needs. This Honeywell HTS900 Operator Handbook is designed to introduce you to the Honeywell Engine on your Eagle 407HP aircraft and provide you with basic knowledge to support your daily operations. In addition to valuable product overviews and operational guidelines, we have included information on our service and support programs that will help you to maximize your experience with this engine. You ll find information on our training programs, helpful tips for our online tools and resources and contact information for our service and support personnel as well as Authorized Service Centers for your equipment. On behalf of the entire Honeywell team, welcome to our family!

6 HTS900 Welcome To The Family Kit Welcome to the Family Kit Eagle 407HP Commercial Helicopter KEY HONEYWELL WEBSITES & CONTACT INFORMATION HTS900 Operators Handbook

7 Useful Web Links & Contact Information Honeywell Aerospace Website: Provides a company overview, general product and technology information, news and Honeywell event schedule. Honeywell MyAerospace Portal: Your Username/Password is Required Provides 24/7 answers to questions that arise in the daily management of most Aerospace parts and services including order status, spares information and pricing, catalogues, RMAs and more. Also provides linkage to the following Honeywell websites. Technical Publications MSP/Warranty Training Solutions Engine Maintenance Navigational Database Flight Support Services Additional Honeywell Support Teams: Orders@Honeywell.com (Spares & OEM Orders Team) Quotes@Honeywell.com (Spares & OEM Quotes Team) AeroRepairs@Honeywell.com (Repairs inquiries on order status) CPSQuoteApprovals@Honeywell.com (Repairs quote approvals) ROQuoteEscalation@Honeywell.com (Repairs quote escalation) Pubs@Honeywell.com (Technical Publications Support) AeroTechSupport@Honeywell.com (Technical Support) AeroGSEQuotes@Honeywell.com (Requests for Quotes on Ground Support Equipment) AeroGSEOrders@Honeywell.com (Order Ground Support Equipment) AeroGSESupport@Honeywell.com (Technical Support for Ground Support Equipment) SPE-BGAOrders@Honeywell.com (Spares Exchange Program Support) EngineRentals@Honeywell.com (Engine Rental Requests) Please contact the Honeywell Customer Support Center with any additional questions: US/Canada 1 (800) International 1 (602) HTS900 Operators Handbook

8 MyAerospace.com Users Guide MyAerospace.com Registration Process

9 Table of Contents Getting Your Honeywell ID... p. 3 Verify and Password... p. 4 Setting up your MyAerospace Account... p. 5 Associate to a Company Automatically... p. 5 Associate to a Company by providing additional information... p. 6 Register your Company... p. 7 Requesting Access to Online Tools... p. 8 Entering Personal/Additional Information... p. 9 Entering your Aircraft Information... p. 9 Summary and Request Status... p. 10

10 Honeywell MyAerospace.com About this Guide This guide provides step-by-step instructions on the enhanced registration features and user interface available in the MyAerospace portal. Getting Your Honeywell ID Your Honeywell ID is the key to managing the various online tools available on the MyAerospace portal and other Honeywell websites. Access to the online tools is available to authorized customers and Honeywell employees, its subsidiaries and operating divisions, to conduct business with Honeywell. 1 To register go to At the sign in box, select [Register] to start the registration process. 2 A new window will pop-up, requiring you to enter your personal and contact information. Using a company address (john.doe@mycompany.com) will assist in accessing the correct account. 3 Enter the requested information and click the [Register] button

11 Getting Your Honeywell ID (cont.) 4 Read the Privacy Statement and select [I Agree] to continue or [I Do Not Agree] to cancel the process. 5 A message has been delivered to the address entered in your profile, select [Finish]. Check your inbox for a message from HoneywellIDAdministrator@honeywell.com Verify and Password 6 The link embedded in the message will direct you to a login screen. 7 Enter your password and select [Continue].

12 Setting up your MyAerospace Account. 8 If your password is correct, a "Welcome Aboard!" screen will appear. Select [Let's Get Started>] to continue. Associate to a Company Automatically If the address provided during the registration process matches an existing registered company, your account will be linked to the company. If your company is not listed, select [Add an additional company site] and continue steps in page 7 [Register your company] 9a Select all options that apply, and select [Continue >]. At this point your association is completed continue at page number 8 [Requesting Access for Online Tools]

13 Associate to a Company by providing additional information. If your address is not recognized by an existing registered company, you will be asked additional information to locate the correct account. 9b Select [Yes], if your company has conducted business with Honeywell or [No] to proceed to registering as a new company. In order to obtain your company information, you must provide an invoice number from a previous order placed with Honeywell. Locate the Sold-To Code and the Invoice Number. 9c Select [Yes] if you have this information. 9d Enter the Sold-To Code and Invoice Number, then select [Continue >] If the information is located, you will be presented with your company accounts, similar to the screen on page 5.

14 Associate to a Company by providing additional information (cont.) If the information is not located, you will be directed to a previous screen to select [Yes] to enter the data again, or select [No] for other options. Select [I need help...] to display a contact form. Enter detailed information about your case, and any other information to locate your company account, then select the [Submit>] button. Or select [Do not associate me...] to continue to step [Requesting Access to Online Tools] for limited guest access until you are associated to a company account. Registering your Company To register your company or continue as an individual user, select one of the following: If you select [Register Your Company], additional information such as purchasing information, billing and shipping address, trade type/dba, bank information, trade references, legal and financial information and tax documentation. Approval must be granted to users after required data has been entered. An notification will be delivered upon the completion of registration verification and approval.

15 Requesting Access to Online Tools Select the online tools you want to access. Tool availability varies for each user based on associated company or individual pre-established profile. 10 Select the [Request] button on the tools you want to access. 11 Select [Continue] to continue.

16 Entering Personal and Additional Information This section contains your personal information, some of the fields will auto-populate with information from your Honeywell ID profile. Create a Passphrase for additional security when authentication is required over the phone. 12 Enter your primary address. If more than one address is available based on your input during the registration process (page 5), choose one, then select [Continue >]. Additional information may be required depending on which tools you requested access for, some tools will require some extra information for you to work with them, or even to rely on the approval or denial of said access. Entering your Aircraft Information Depending on tool access selection, this information may be required For multiple aircraft, select [Add Aircraft] to enter additional aircraft information. Select [Finalize>] to complete the registration process.

17 Summary and Requests Status A summary of online tool requests and their status is displayed. Some auto-approved tools will be available for immediate use. Notifications will be distributed on tool requests requiring further action.

18 HTS900 Welcome To The Family Kit Welcome to the Family Kit Eagle 407HP Commercial Helicopter AEROSPACE TRAINING SOLUTIONS HTS900 Operators Handbook

19 AEROSPACE TRAINING SOLUTIONS Directions for New Users Honeywell has implemented a web-based registration tool. We personalized your web experience in the areas of course research, reservations, and student profile thus allowing unassisted reservations in our courses. We invite you to visit our website and build your personal profile! Getting Started 1 - Go to Select Login - Classroom Courses from the left navigation bar. 3 - Select Create Login button 4 - Enter all profile data, and then select Register at the bottom of the profile screen. Your registration is now complete! Critical Information Required: - An accurate address - Selection of your company name - Phone number - Country of Citizenship - Passport number Key Features Make Reservations - You can submit registrations and receive confirmation s for all courses. My Profile - Customers can review and edit personal profiles. My Reservations - Customers can review and edit personal reservations. Batch User - A designated company batch user can be enabled to reserve and edit multiple employee reservations. Batch users can also change attendees by clicking the change button on an individual reservation. Confirmation Key - A unique confirmation key is generated for every reservation, enabling quick access to reservations. Honeywell Aerospace Training Solutions Phone: (602) training.solutions2@honeywell.com HTS900 Operators Handbook

20 Courses: Honeywell offers system and component maintenance courses to supplement the offerings of the aviation training industry. A complete list, description and schedule of Honeywell Aerospace offerings are available on the Honeywell Aerospace web site at Honeywell can also provide quotes for customized training packages not listed in the catalog. About us: Headquartered in Phoenix, Arizona, Honeywell s Training Solutions provides customized training and support for the aviation industry. Count on Honeywell Training Solutions for the technical expertise, knowledge base and decades of field experience that will help you maximize operational value and performance of your aircraft. Aerospace Training Solutions For course reservations, visit us at Serving customers worldwide: Air transport Business aviation Regional General aviation Cargo Helicopters For additional information: Please contact Customer Training Solutions. training.solutions@honeywell.com Telephone: Fax: Authorized service centers Aviation training Military OEMs Providing customized training support to the aviation industry Honeywell Aerospace Customer Training Solutions and Flight Operations Support North 19th Ave. Phoenix, AZ Tel: Toll Free: International: Fax: C March Honeywell International Inc.

21 Count on Honeywell Training Solutions for the technical expertise, knowledge base and decades of field experience that will help you maximize operational value and performance of your aircraft. When you train, you want the real thing. Flight simulator and training device manufacturers turn to Honeywell for the hardware, source data and software, and engineering expertise that assure timely revisions and the highest fidelity available. Training providers rely on Honeywell for the courseware, training tools, delivery systems and fresh content that help keep pilots and maintenance personnel current. Our solutions enable delivery of the most accurate and realistic experience outside the cockpit. Training levels Familiarization Intermediate Line maintenance Special request Training courses Avionics Auxiliary Power Units (APU) Propulsion Environmental Control Systems (ECS) From PC-based individual training packages to complex systems engineering for full flight simulators, Honeywell Training Solutions offers a comprehensive slate of products and services. On-line and interactive multimedia training packages Real aircraft code running on a PC or laptop Custom course design and content development Pilot guides and maintenance manuals Factory-based maintenance courses Systems engineering and technical support Data and software licensing Hardware components With content from Honeywell s cadre of technical pilots and experienced engineers, pilot guides and maintenance manuals, as well as interactive computer-based training such as Honeywell s PC-FMS or PC-CMC, our training courseware development services provide you with content you can rely on for all your classroom training needs. Classroom training Held at Honeywell facilities Available at customer sites Training device hardware maintenance service and support Virtual classroom offers many benefits: Live, interactive, instructor-led distance learning online Up-to-date curriculum; new courses added continuously Internet broadcast courses No travel required Two-hour classes conveniently scheduled for students Global reach For more information, training.solutions@honeywell.com Honeywell backs its robust, flexible systems with the technical support, user documentation and instructor training only available from the source.

22 HTS900 Training Line Maintenance Course ( ) Honeywell provides training on the HTS900! This course is designed to provide technicians with training to meet the demands of flight line maintenance activities. Course content involves both classroom and practical activities. This course provides understanding of the engine construction, systems description, and operation, interrogation of the Ground Station Test Set (GSTS), and fault isolation/troubleshooting procedures. Course activities include performing special inspections, hourly inspections, and LRU removal and installation. Emphasis is placed on the use of technical publications in the classroom and during practical maintenance activities. The course is a 3 day session and has no prerequisites. Please visit for more information. Search course number in the course name field to find the class schedule. HTS900 Operators Handbook

23 HTS900 Welcome To The Family Kit Welcome to the Family Kit Eagle 407HP Commercial Helicopter AEROSPACE Technical Publications HTS900 Operators Handbook

24 AEROSPACE Technical Publications Directions for New Users Honeywell has all Technical Publications available through the Honeywell MyAerospace Portal making access to documents quick and easy. Getting Started 1 - Go to and sign into your account. 2 - Select Technical Services > Technical Publications from the tool bar. 3 Search field allows for search by part number, publication number, ATA code, or key word. Search HTS900 to bring up all documents related to the engine. HTS900 Publications Included on MyAerospace Portal: - Heavy Maintenance Manual - Light Maintenance Manual - Illustrated Tool Equipment Manual - Illustrated Parts Catalog - Ground Equipment Manuals - Service Bulletins Key Features Notifications Sign up to receive updates and revisions for any topic, platform, or publication and we ll take care of the rest! Save Your Searches Have a particular topic of interest? Only want to see your aircraft? No problem. It s easier than ever to personalize your searches. Recently Viewed Publications Your account profile will keep track of the publications you have previously viewed. If you need more assistance, our Aerospace Technical Support Team can answer your questions. Phone: (U.S./Canada) (International) Option 1 for Avionics Option 2 for Mechanical AeroTechSupport@Honeywell.com HTS900 Operators Handbook

25 HTS900 Welcome To The Family Kit Welcome to the Family Kit Eagle 407HP Commercial Helicopter HTS900 Engine HTS900 Operators Handbook

26 HTS900 Turboshaft Engine A Next Generation High Performance Engine for the Bell 407 Honeywell Aerospace 1944 East Sky Harbor Circle Phoenix, AZ International: N March Honeywell International Inc.

27 Honeywell HTS900 Engine Enhanced engine performance, reliability, and efficiency provides increased payload and High / Hot capabilities for the Bell 407 HTS900 SHP/SFC Performance Ratings More Payload Capabilities More Power More Efficient The HTS900 engine is the latest engine Utilizing state of the art technology, The next generation technology developed Rating Sea Level ISA 4K / 95 F to join the Honeywell family of helicopter the HTS900 features a dual centrifugal by Honeywell results in increased engine Takeoff 1,021 / / engines dating back to The HTS900 compressor, cooled turbine blades and power while reducing specific fuel incorporates numerous next generation nozzles and a dual channel FADEC all of consumption. Lower fuel consumption technologies developed by Honeywell. which results in an output of 1,021 shaft increases both operational savings and The HTS900 s increased shaft horsepower horsepower; a 22% improvement in power the earning potential of the helicopter. output improves the payload capability output at high/hot conditions over the of the helicopter by 40% at 12,000 feet; incumbent engine while burning less fuel Max. Cont. 907 / / (Uninstalled, minimum engine, 6,317 rpm output speed information, not guaranteed) resulting in increased helicopter capabilities Feature HTS900-2 Reduces Takeoff Specific Fuel Consumption and occupying less cubic space. Max Cont Power 12,000 Feet 35% Increase 8,000 Feet 16% Increase 4,000 Feet 1000 HTS900 Incumbent Engine* 0.55 Range Capability 0.50 HTS900 Power to Weight Ratio Takeoff Sea Level, ISA 22% Average Power Increase Takeoff 4K / 95 F Annual Fuel Cost Engine Size HTS900-2 Reduces MCP Specific Fuel Consumption % Reduction Transmission Limit (675 SHP) HTS Takeoff Sea Level, ISA Takeoff 4K / 95 F Takeoff 6K / 95 F (*Based on public website data) MCP Sea Level, ISA Increased Value Decreased Value Incumbent Engine* Payload Capability Mission Capability 0.60 Minimum Engine 6,317 rpm Output 400 Useful Load Carrying Comparison (Based on HOGE Hover at ISA+20C) SFC Incumbent Engine* % Increase 2,000 Feet SFC lbs/hr/shp Production 407 Shaft Horsepower (Minimum Engine, 6,317 rpm Output) 1100 SFC lbs/hr/shp 8% Reduction HTS900 Engine Performance Comparision 40% Increase Takeoff Power 0.65 over a wider operating spectrum. Eagle 407HP with HTS900 Engine Value HTS900 Incumbent MCP 4K / 95ºF (*Based on public website data) HTS900 Benefits Increased: High/Hot capability Payload capability Mission capability Safety Mission range Reduced fuel consumption

28 HTS900 Engine Warranty ORIGINAL EQUIPMENT ENGINES Honeywell warrants to the purchaser that each engine sold for installation as original equipment on new aircraft will at time of delivery be free from defects in material and workmanship, and will be of the kind and type specified. Warranty shall run to the original purchaser, its successors and assigns. Warranty shall expire depending upon the warranty segments purchased (24) months after the engine is put into service, or after (1000) engine operating hours after initial operation, whichever occurs first. ECEPT AS EPRESSLY PROVIDED ABOVE IN EACH OF THE WARRANTIES FOR ORIGINAL EQUIPMENT ENGINE, NEW SPARE ENGINE, NEW SPARE PARTS FOR ENGINES AND REPAIRED PARTS FOR ENGINES, HONEYWELL SHALL HAVE NO FURTHER OBLIGATION UNDER THIS WARRANTY. LIMITATIONS (APPLIES TO EACH OF THE WARRANTIES DESCRIBED ABOVE) FOR ORIGINAL EQUIPMENT ENGINE, NEW SPARE ENGINE, NEW SPARE PARTS FOR ENGINES AND REPAIRED PARTS FOR ENGINES: 1. ALL OTHER WARRANTIES, WHETHER EPRESS, IMPLIED OR STATUTORY, SUCH AS WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY ECLUDED AND DISCLAIMED TO THE ETENT THEY ECEED THE WARRANTIES EPRESSLY GRANTED HEREIN. IN NO EVENT SHALL HONEYWELL BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. 2. NO AGREEMENT ETENDING THIS WARRANTY SHALL BE BINDING UPON HONEYWELL UNLESS IN WRITING AND SIGNED BY AN AUTHORIZED OFFICER OR REPRESENTATIVE. Any questions concerning this warranty should be directed to Aftermarket Programs and Administration at You may also AerospaceWarranty@Honeywell.com. HTS900 Operators Handbook

29 HTS900 Engine Warranty ORIGINAL EQUIPMENT ENGINES Honeywell warrants to the purchaser that each Engine sold for installation as original equipment on new aircraft will at time of delivery be free from defects in material and workmanship, and will be of the kind and type specified. Warranty shall run to the original purchaser, its successors and assigns. This warranty shall expire three (3) years from the date of shipment by Honeywell or two (2) years after installation date or one thousand (1,000) Engine operating hours, whichever occurs first. ECEPT AS EPRESSLY PROVIDED ABOVE IN EACH OF THE WARRANTIES FOR ORIGINAL EQUIPMENT ENGINE, NEW SPARE ENGINE, NEW SPARE PARTS FOR ENGINES AND REPAIRED PARTS FOR ENGINES, HONEYWELL SHALL HAVE NO FURTHER OBLIGATION UNDER THIS WARRANTY. LIMITATIONS (APPLIES TO EACH OF THE WARRANTIES DESCRIBED ABOVE) FOR ORIGINAL EQUIPMENT ENGINE, NEW SPARE ENGINE, NEW SPARE PARTS FOR ENGINES AND REPAIRED PARTS FOR ENGINES: 1. ALL OTHER WARRANTIES, WHETHER EPRESS, IMPLIED OR STATUTORY, SUCH AS WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY ECLUDED AND DISCLAIMED TO THE ETENT THEY ECEED THE WARRANTIES EPRESSLY GRANTED HEREIN. IN NO EVENT SHALL HONEYWELL BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. 2. NO AGREEMENT ETENDING THIS WARRANTY SHALL BE BINDING UPON HONEYWELL UNLESS IN WRITING AND SIGNED BY A DULY AUTHORIZED FFICER OR REPRESENTATIVE. HTS900 Operators Handbook

30 This document and all information and expression contained herein are the property of Honeywell International Inc., are loaned in confidence, and may not, in whole or in part, be used, duplicated, or disclosed for any purpose without prior written permission of Honeywell International Inc. All rights reserved.

31 Helicopter Support Plan - Covers All Major Inspections, Maintenance and Repairs - Scheduled and Unscheduled Service - Pricing Based on Engine Usage (hours/cycles) - Predictable Cost of Ownership - Covers Alert Service Bulletintins - OEM Approved Repairs - Covers Engine Loaners Keeping Aircraft Flying Honeywell Confidential. Use or disclosure of information on this page is subject to the restrictions on the title page.

32 Helicopter Support Plan (HSP) Coverage Scheduled Maintenance Routine Inspection Routine Inspection Parts Unscheduled Parts Major Periodic Inspection (MPI) at Factory Service Center Inspection Labor Consumable Parts Other Required Parts Component Repair Labor (if required) Cycle Life-Limited Parts Engine Removal/Reinstalled and/or Access Time Transportation of Engine Operator HSP Plan Honeywell Confidential. Use or disclosure of information on this page is subject to the restrictions on the title page.

33 Helicopter Support Plan (HSP) Coverage Unscheduled Maintenance at Factory Service Center Consumable Parts Other Required Parts Component Repair Labor (if required) Exchange Engine/Module/Line Replaceable Unit (LRU) Labor for Module Replacement or Repair Rental Engine (from Honeywell Engine Bank) Engine and LRU Removal and Reinstallation and/or Access Time Logistics Support for Road Trips (engine AOG only) Transportation of Unserviceable Engine or LRU Engine Modernization Programs Service Bulletins, Alert (Category 1) Service Bulletins, Recommended (Category 2) Service Bulletins, Optional (Category 3) as Designated in SB Operator HSP Plan For more information on HSP, please contact your Honeywell Customer Business Manager. Honeywell Confidential. Use or disclosure of information on this page is subject to the restrictions on the title page.

34 HTS900 Service Center and Component Repair Facilities Below is a list of the current facility that are performing repair & overhaul. Repair & Overhaul Intermountain Turbine Services (Main Office) 270 South 1060 West Lindon, Utah USA Tel: (801) Fax: (801) To contact Honeywell, please call: US/Canada 1 (800) International 1 (602) s can also be sent to following inboxes: Spares & OEM Quotes: Quotes@Honeywell.com Spares & OEM Orders: Orders@Honeywell.com Repairs Quotes & Orders: AeroRepairs@Honeywell.com The most up to date information on where units can be repaired within the Honeywell network is located on the Honeywell s MyAerospace Portal. Please visit and go to Repairs > Repair Site Locator (ROCAPS) to search by part number. HTS900 Operators Handbook