Welcome to the Family

Transcription

1 Aerospace CL300 Welcome to the Family This Honeywell Operator Handbook is designed to introduce you to the Honeywell systems on your CL300 aircraft and provide you with basic knowledge to support your daily operations. In addition to valuable product overviews and operational guidelines, we have included information on our service and support programs that will help you to maximize your experience with this equipment. Support Network Aerospace Technical Support Portal Training Pilot Pilot Gateway Engine APU Systems Maintenance & Flight Services Optional Equipments & Upgrades Global Customer Committee Resources Quick Start Guide

2 Aerospace Business Aviation Quick Start Guide This Quick Start Guide contains essential information for getting started with Honeywell products and services on your new aircraft. Go back to the main page to browse complete information. This guide links to external websites so you have to be connected to the internet. AOG Customer Portal Registration Aerospace Technical Support Important Information Aircraft on Ground. Our dedicated Support Service Teams are poised to assist you 24 hours a day, 7 days a week Worldwide. Important Information To access any of the services online at myaerospace.com you need to Sign in to get your Honeywell ID. Important Information Our 24/7/365 technical operations center is at your service for immediate resolution of technical issues. Training Technical Publications Aftermarket Services Important Information New aircraft receive Free of Charge training entitlement slots per product/system good for 2 years from date of delivery. Important Information New aircraft receive tech pubs entitlement for 12 months of no charge publications. Important Information Protect your equipment, lower the cost of ownership, and increase the value and efficiency of your aircraft with Honeywell Aftermarket Services. Direct Access Pilot Gateway Business Aviation on the Go Important Information Honeywell support Network Mobile App. Your Honeywell Business Aviation customer support network now travels with you. Important Information The Honeywell Pilot Gateway is your one stop shop for key aircraft information. Important Information View Honeywell Aerospace products for various business aviation aircraft platforms and models. Back to Menu

3 Direct Access Your Honeywell Business Aviation Customer Support Network Now Travels With You

4 Your Honeywell Business Aviation Customer Support Network Now Travels With You Quickly connect with Aircraft On Ground (AOG) desks, easily locate and contact your nearest avionics dealer and mechanical service center; sales managers; access the Aerospace Technical Support Network for immediate technical support of your aircraft anywhere in the world and receive the latest news from Honeywell. True to its name, the app utilizes GPS data to provide direct access to Honeywell s aircraft on ground support, nearest tech support staff, dealers, service centers, and other vital Honeywell customer resources. Direct Access makes it easier than ever for customers to reach out and find someone who can help them, with just a few touches on their smart phone or tablet. It gives Honeywell the ability to respond to our customers needs and solve their problems quicker and more efficiently. The new mobile app is designed with extensive input from our Global Customer Committee who acted as beta testers at every step in the process to ensure that the app meets the real needs of our customers. The Direct Access App is published and available as follows: Honeywell Aerospace hosting page: Honeywell App Store: BlackBerry/Windows Phones and Desktops (access through device browser):

5 Worldwide Reach Worldwide Support Together Delivering Solutions To The Global Business Aviation Market Global Technical Operations Honeywell Aerospace 1944 East Sky Harbor Circle Phoenix, AZ aerospace.honeywell.com C / Honeywell International Inc. Back Home C Global Tech Ops.indd 1-2 4/10/16 10:25 AM

6 Connecting to Aerospace Technical Support Global Technical Operations By Phone: By Web: (US/Canada) MyAerospace.com (International) Honeywell Aerospace s Global Technical Operations provide comprehensive and responsive technical support through an extensive network of experts around the globe. Press #1 for Avionics or #2 for Mechanical By AeroTechSupport@Honeywell.com By App: (For Business & General Aviation Customers) Launch the Honeywell Mobile Application from Tablets or SmartPhones running Android, Apple, and Blackberry OS Aircraft On Ground - We are Here to Help Aerospace Technical Support By Phone: Honeywell s enhanced Aerospace Technical Support network is your single (US/Canada) point-of-entry for technical assistance 24 hours a day. Our global team of (International) highly skilled field service, product support and technical support engineers Option #4 is dedicated to resolving your technical issues... on the spot. Non-technical Issues Combining state-of-the-art communications technology, streamlined Part Quotes, Ordering, Repair or Warranty processes and a fully staffed network of avionics and mechanical experts ensures that you get immediate technical guidance and troubleshooting solutions for all your Honeywell Aerospace products. Dedicated Technical Support Our global team provides engineering support to maintenance personnel through telephone consultation or at the customer s facility. Engineering Performance Solutions A team of product support engineers provide timely technical responses Honeywell Aerospace hosting page: aerospace.honeywell.com/mobileapp Honeywell App Store: appstore.honeyewell.com Blackberry/Windows Phones & Browsers access through device browser: honeywellaero.force.com/bgadir By Phone: (US/Canada) (International) Option #1 Spares Option #2 Global Data Center, NavDB, MSP, HAPP Option #3 Repair & Overhaul Option #6 Technical Publications to complex field issues and analysis of reliability data to guide product improvements. Team members leverage advanced analytics of fleet performance and OEM alignment to identify opportunities for high-impact investigations and near-term solutions for customer technical issues. The team serves as the primary source for improving the long-term performance of Honeywell Aerospace products, and they help drive down the total cost of ownership. Back Home C Global Tech Ops.indd 3-4 4/10/16 10:25 AM

7 Connecting to Aerospace Technical Support By Phone: By Web: (US/Canada) MyAerospace.com (International) Press #1 for Avionics or #2 for Mechanical By By App: (For Business & General Aviation Customers) Launch the Honeywell Mobile Application from Tablets or SmartPhones running Android, Apple, and Blackberry OS Aircraft On Ground - We are Here to Help By Phone: (US/Canada) (International) Option #4 Non-technical Issues Part Quotes, Ordering, Repair or Warranty Honeywell Aerospace hosting page: aerospace.honeywell.com/mobileapp By Phone: Worldwide Reach Worldwide Support (US/Canada) (International) Honeywell App Store: appstore.honeyewell.com Option #1 Spares Option #2 Global Data Center, NavDB, MSP, HAPP Blackberry/Windows Phones & Browsers access through device browser: Option #3 Repair & Overhaul Option #6 Technical Publications Together Delivering Solutions To The Global Business Aviation Market honeywellaero.force.com/bgadir Global Technical Operations Honeywell Aerospace 1944 East Sky Harbor Circle Phoenix, AZ aerospace.honeywell.com C / Honeywell International Inc. Back Home C Global Tech Ops.indd 1-2 4/10/16 10:25 AM

8 THE BEST SUPPORT NUMBER YOU CAN FLY. ONE-CALL YOU VE GOT QUESTIONS. WE VE GOT ANSWERS. AND YOU VE GOT OUR NUMBER. ANYTIME At Honeywell Aerospace, the quest for perfection isn t just about the products we design and make. It s also about the way we support those products, and the people who use them. Your success depends on keeping the aircraft flying, solving problems quickly, and knowing immediate technical support is available always. In fact, when we asked customers what is the single most important service we can provide, the overwhelming answer was 24 X 7 phone support from technical experts to ensure dispatchability. So - that s exactly what Honeywell Aerospace now offers you. ANYWHERE One-Call Technical Assistance. 24/ 7 ANYTIME. FROM ANYWHERE. HONEYWELL AVIATION INTRODUCES ONE-CALL TECHNICAL ASSISTANCE. KEEPING YOU FLYING. 24/ 7 When everything is on the line, so are we. Aerospace Electronic Systems Air Transport Systems Honeywell International Inc North 19th Avenue Phoenix, AZ Tel: Fax: May Honeywell International Inc. Ver1 Back Home

9 We've rebuilt Honeywell Technical Support to fit you. Our one goal in creating the new Honeywell technical support systems was to put you no more than one call away from the person with answers no matter what the question. To do that, we completely refigured our technical support structure. Now, Honeywell Technical Operations Center staff, Field Service Engineers (FSE,) and Product Service Engineers (PSE) work together as a cohesive Global Technical Operations unit. It's a fully staffed network of avionics and mechanical experts that makes sure you get immediate technical guidance and troubleshooting solutions to keep you flying This design brings you a tremendous depth of knowledge beyond what any single FSE could provide it gives you experience and expertise in every possible dispatch related area of concern. In fact, prior to implementing this new system, the people taking your calls at Honeywell had an average of 8 years experience. Today, you ll talk to 20-year veterans. Make the call that connects you to the network, and you re matched with an experienced support professional assigned to quickly resolve your question and get you safely flying again. In reorganizing our customer service structure, we created a dedicated Entry Into Service (EIS) support team. The team s sole function is to provide the trouble shooting, operational guidance, training, and unforeseen factors support that can come with taking delivery of a new platform. The more we help you, the smarter we get. One number lines you up with it all. Here s another advantage the new integrated system has over the old way of doing things: now, we can collect and share frequently asked questions and their solutions. So one customer s successful interaction with a Honeywell technical expert has the potential to benefit a world of flight. Technical support 24/7, experienced full-time product and support staff, consistent support for all airlines, and one-number convenience working together to increase first-call resolution. Another thing we think you ll appreciate about the system: instead of just a select few Honeywell customers having access to experts, we re bringing everyone closer to help. And, the same experts you ll talk with when you call also happen to be located throughout every customer region. So when you need on-site support, Honeywell is there. Those technical experts work in partnership with AOG teams to resolve AOGs in the most efficient way available, whether that means technical support or parts access. A couple more features to win an airline s heart. The conversations we ve had with airline customers made it clear when it comes to product fixes, they don t want to play the role of middle-man. Instead, they want Honeywell to work directly with OEMs to solve problems, and to hold off on releasing fixes until both sides agree it s the right solution. We think you re going to like what happens when you call. ACCURACY IMMEDIACY 24/7 SUPPORT Fair enough. So based on the service calls we collect through our new service system, we ll identify potential problem trends, contact the appropriate OEM, and get to work on a solution. Back Home

10 MyAerospace.com Users Guide MyAerospace.com Registration Process

11 Table of Contents Getting Your Honeywell ID... p. 3 Verify and Password... p. 4 Setting up your MyAerospace Account... p. 5 Associate to a Company Automatically... p. 5 Associate to a Company by providing additional information... p. 6 Register your Company... p. 7 Requesting Access to Online Tools... p. 8 Entering Personal/Additional Information... p. 9 Entering your Aircraft Information... p. 9 Summary and Request Status... p. 10

12 Honeywell MyAerospace.com About this Guide This guide provides step-by-step instructions on the enhanced registration features and user interface available in the MyAerospace portal. Getting Your Honeywell ID Your Honeywell ID is the key to managing the various online tools available on the MyAerospace portal and other Honeywell websites. Access to the online tools is available to authorized customers and Honeywell employees, its subsidiaries and operating divisions, to conduct business with Honeywell. 1 To register go to At the sign in box, select [Register] to start the registration process. 2 A new window will pop-up, requiring you to enter your personal and contact information. Using a company address (john.doe@mycompany.com) will assist in accessing the correct account. 3 Enter the requested information and click the [Register] button

13 Getting Your Honeywell ID (cont.) 4 Read the Privacy Statement and select [I Agree] to continue or [I Do Not Agree] to cancel the process. 5 A message has been delivered to the address entered in your profile, select [Finish]. Check your inbox for a message from HoneywellIDAdministrator@honeywell.com Verify and Password 6 The link embedded in the message will direct you to a login screen. 7 Enter your password and select [Continue].

14 Setting up your MyAerospace Account. 8 If your password is correct, a "Welcome Aboard!" screen will appear. Select [Let's Get Started>] to continue. Associate to a Company Automatically If the address provided during the registration process matches an existing registered company, your account will be linked to the company. If your company is not listed, select [Add an additional company site] and continue steps in page 7 [Register your company] 9a Select all options that apply, and select [Continue >]. At this point your association is completed continue at page number 8 [Requesting Access for Online Tools]

15 Associate to a Company by providing additional information. If your address is not recognized by an existing registered company, you will be asked additional information to locate the correct account. 9b Select [Yes], if your company has conducted business with Honeywell or [No] to proceed to registering as a new company. In order to obtain your company information, you must provide an invoice number from a previous order placed with Honeywell. Locate the Sold-To Code and the Invoice Number. 9c Select [Yes] if you have this information. 9d Enter the Sold-To Code and Invoice Number, then select [Continue >] If the information is located, you will be presented with your company accounts, similar to the screen on page 5.

16 Associate to a Company by providing additional information (cont.) If the information is not located, you will be directed to a previous screen to select [Yes] to enter the data again, or select [No] for other options. Select [I need help...] to display a contact form. Enter detailed information about your case, and any other information to locate your company account, then select the [Submit>] button. Or select [Do not associate me...] to continue to step [Requesting Access to Online Tools] for limited guest access until you are associated to a company account. Registering your Company To register your company or continue as an individual user, select one of the following: If you select [Register Your Company], additional information such as purchasing information, billing and shipping address, trade type/dba, bank information, trade references, legal and financial information and tax documentation. Approval must be granted to users after required data has been entered. An notification will be delivered upon the completion of registration verification and approval.

17 Requesting Access to Online Tools Select the online tools you want to access. Tool availability varies for each user based on associated company or individual pre-established profile. 10 Select the [Request] button on the tools you want to access. 11 Select [Continue] to continue.

18 Entering Personal and Additional Information This section contains your personal information, some of the fields will auto-populate with information from your Honeywell ID profile. Create a Passphrase for additional security when authentication is required over the phone. 12 Enter your primary address. If more than one address is available based on your input during the registration process (page 5), choose one, then select [Continue >]. Additional information may be required depending on which tools you requested access for, some tools will require some extra information for you to work with them, or even to rely on the approval or denial of said access. Entering your Aircraft Information Depending on tool access selection, this information may be required For multiple aircraft, select [Add Aircraft] to enter additional aircraft information. Select [Finalize>] to complete the registration process.

19 Summary and Requests Status A summary of online tool requests and their status is displayed. Some auto-approved tools will be available for immediate use. Notifications will be distributed on tool requests requiring further action.

20 Courses: Honeywell offers system and component maintenance courses to supplement the offerings of the aviation training industry. A complete list, description and schedule of Honeywell Aerospace offerings are available on the Honeywell Aerospace web site at Honeywell can also provide quotes for customized training packages not listed in the catalog. About us: Headquartered in Phoenix, Arizona, Honeywell s Training Solutions provides customized training and support for the aviation industry. Count on Honeywell Training Solutions for the technical expertise, knowledge base and decades of field experience that will help you maximize operational value and performance of your aircraft. Aerospace Training Solutions For course reservations, visit us at Serving customers worldwide: Air transport Business aviation Regional General aviation Cargo Helicopters For additional information: Please contact Customer Training Solutions. training.solutions@honeywell.com Telephone: Fax: Authorized service centers Aviation training Military OEMs Providing customized training support to the aviation industry Honeywell Aerospace Customer Training Solutions and Flight Operations Support North 19th Ave. Phoenix, AZ Tel: Toll Free: International: Fax: C March Honeywell International Inc.

21 Count on Honeywell Training Solutions for the technical expertise, knowledge base and decades of field experience that will help you maximize operational value and performance of your aircraft. When you train, you want the real thing. Flight simulator and training device manufacturers turn to Honeywell for the hardware, source data and software, and engineering expertise that assure timely revisions and the highest fidelity available. Training providers rely on Honeywell for the courseware, training tools, delivery systems and fresh content that help keep pilots and maintenance personnel current. Our solutions enable delivery of the most accurate and realistic experience outside the cockpit. Training levels Familiarization Intermediate Line maintenance Special request Training courses Avionics Auxiliary Power Units (APU) Propulsion Environmental Control Systems (ECS) From PC-based individual training packages to complex systems engineering for full flight simulators, Honeywell Training Solutions offers a comprehensive slate of products and services. On-line and interactive multimedia training packages Real aircraft code running on a PC or laptop Custom course design and content development Pilot guides and maintenance manuals Factory-based maintenance courses Systems engineering and technical support Data and software licensing Hardware components With content from Honeywell s cadre of technical pilots and experienced engineers, pilot guides and maintenance manuals, as well as interactive computer-based training such as Honeywell s PC-FMS or PC-CMC, our training courseware development services provide you with content you can rely on for all your classroom training needs. Classroom training Held at Honeywell facilities Available at customer sites Training device hardware maintenance service and support Virtual classroom offers many benefits: Live, interactive, instructor-led distance learning online Up-to-date curriculum; new courses added continuously Internet broadcast courses No travel required Two-hour classes conveniently scheduled for students Global reach For more information, training.solutions@honeywell.com Honeywell backs its robust, flexible systems with the technical support, user documentation and instructor training only available from the source.

22 Honeywell Flight Technical Services Honeywell Aerospace 1944 East Sky Harbor Circle Phoenix, AZ aerospace.honeywell.com C / Honeywell International Inc. Back Home C Pilot Services.indd 1-2 4/10/16 1:08 PM

23 Honeywell Flight Technical Services Direct-To FMS Newsletter Experienced ATP-rated pilots provide instructor-led familiarization for flight operations and customer training personnel to increase pilot knowledge and safety, and ensure the successful launch of new products. Our highly-trained staff holds specialty seminars and provides web-accessible information (such as CBT and video) on Honeywell s innovative products and services to customers around the globe. Examples include: Publication designed to provide insight on technical issues affecting the Honeywell FMS community. Data link operations Navigation database technical updates and loading procedures NextGen and Performance Based Navigation updates FMS Upgrades and functionality Discussion of Operational procedures Aircraft database and SmartPerf learning Go-DirectTM RNP AR and Data Link Approval Consultancy Services Honeywell Flight Technical Services provides services to aid the operator in obtaining LOA and Ops Specs for RNP AR and FANS/ATN data link operations. FAA designated RNP AR Consultants provide the following: Entry-into-Service (EIS) Support For operators that have purchased new aircraft or new Honeywell equipment within the last 2 years. Navigation Database Validation RNP Monitoring Program FTS Program Pilots and training specialists also provide operational input to Includes software or hardware upgrades like Field Service Engineers and the Aero Cert Hotel, EASy II, CDS/R, or Primus Elite. Technical Support team in regard to An FTS program pilot can provide RNP AR support services Field Support for Operational Issues and questions Train the Trainer Support Audit and assist in curriculum development for training providers, air carriers, etc. operational issues. Provide support for corporate aviation departments to develop pilot familiarization training free of charge to the operator. This familiarization training may be conducted on site at the operator s location or via live webcasts. Pilot Familiarization Services at Operator s Location Operators requesting additional familiarization training on any Honeywell avionics products (FMS, Weather Radar, training programs Informational Webinars Web-based presentations on products, Honeywell Pilot Gateway - pilots.honeywell.com mandates and other operational issues that The Pilot Gateway is an easy to use interface that provides users with free are important to the operator are regularly access to many of Honeywell s BGA technical publications, videos and broadcast by a FTS Program Pilot or Training other resources tailored to pilots and easily allows them to ask operational Specialist. questions and provide feedback. Included in the Gateway are: Webinars cover various subjects and are free Alerts and updates for pilots - Service Information Letters of charge. Documents and Resources Pilots Guides, Familiarization Videos, Recordings of all presented webinars are GDC Services, Online learning VNAV, EGPWS, RAAS, Autopilot, etc.) outside made and available to operators on the the EIS 2 year period. Go-Direct Newsletters website. This site does not Calendar of upcoming events require a log in. Direct access to My GDC All familiarization materials are provided digitally, free of charge. Printed material is available at a charge to the operator. For a listing of available familiarization Current News and Updates Honeywell Operator s Conferences Contact Us Link to submit general questions, technical issues Flight Technical services provides breakout questions or leave feedback services, please contact the Flight Technical sessions for pilots that focus on products Services group at FTS@honeywell.com. and issues that are important to flight You can contact the Flight Technical Services group either through the operations. Operator conferences are held at Pilot Gateway link pilots.honeywell.com or by at FTS@honeywell.com various locations throughout the year. Back Home C Pilot Services.indd 3-4 4/10/16 1:08 PM

24 Honeywell Flight Technical Services Direct-To FMS Newsletter Experienced ATP-rated pilots provide instructor-led familiarization for flight operations and customer training personnel to increase pilot knowledge and safety, and ensure the successful launch of new products. Our highly-trained staff holds specialty seminars and provides web-accessible information (such as CBT and video) on Honeywell s innovative products and services to customers around the globe. Examples include: Publication designed to provide insight on technical issues affecting the Honeywell FMS community. Data link operations Navigation database technical updates and loading procedures NextGen and Performance Based Navigation updates FMS Upgrades and functionality Discussion of Operational procedures Aircraft database and SmartPerf learning Go-DirectTM RNP AR and Data Link Approval Consultancy Services Honeywell Flight Technical Services provides services to aid the operator in obtaining LOA and Ops Specs for RNP AR and FANS/ATN data link operations. FAA designated RNP AR Consultants provide the following: Entry-into-Service (EIS) Support For operators that have purchased new aircraft or new Honeywell equipment within the last 2 years. Field Support for Operational Issues and questions also provide operational input to Field Service Engineers and the Aero Cert Hotel, EASy II, CDS/R, or Primus Elite. Technical Support team in regard to operational issues. familiarization training free of charge to the operator. This familiarization training may be conducted on site at the operator s location or via live webcasts. Pilot Familiarization Services at Operator s Location Operators requesting additional familiarization training on any Honeywell avionics products (FMS, Weather Radar, Navigation Database Validation RNP Monitoring Program FTS Program Pilots and training specialists Includes software or hardware upgrades like An FTS program pilot can provide RNP AR support services Informational Webinars Web-based presentations on products, mandates and other operational issues that Train the Trainer Support Audit and assist in curriculum development for training providers, air carriers, etc. Provide support for corporate aviation departments to develop pilot training programs Honeywell Pilot Gateway - pilots.honeywell.com The Pilot Gateway is an easy to use interface that provides users with free are important to the operator are regularly access to many of Honeywell s BGA technical publications, videos and broadcast by a FTS Program Pilot or Training other resources tailored to pilots and easily allows them to ask operational Specialist. questions and provide feedback. Included in the Gateway are: Webinars cover various subjects and are free of charge. Recordings of all presented webinars are Alerts and updates for pilots - Service Information Letters Documents and Resources Pilots Guides, Familiarization Videos, GDC Services, Online learning VNAV, EGPWS, RAAS, Autopilot, etc.) outside made and available to operators on the the EIS 2 year period. Go-Direct Newsletters website. This site does not Calendar of upcoming events require a log in. Direct access to My GDC All familiarization materials are provided digitally, free of charge. Printed material is available at a charge to the operator. For a listing of available familiarization Honeywell Operator s Conferences Flight Technical services provides breakout Current News and Updates Contact Us Link to submit general questions, technical issues questions or leave feedback services, please contact the Flight Technical sessions for pilots that focus on products Services group at FTS@honeywell.com. and issues that are important to flight You can contact the Flight Technical Services group either through the operations. Operator conferences are held at Pilot Gateway link pilots.honeywell.com or by at FTS@honeywell.com various locations throughout the year. Back Home C Pilot Services.indd 3-4 4/10/16 1:08 PM

25 Honeywell Flight Technical Services Honeywell Aerospace 1944 East Sky Harbor Circle Phoenix, AZ aerospace.honeywell.com C / Honeywell International Inc. Back Home C Pilot Services.indd 1-2 4/10/16 1:08 PM

26 Honeywell Aerospace Honeywell is a leading global provider of integrated avionics, engines, wheels and brakes systems and service solutions for aircraft manufacturers, airlines, business and general aviation, military, space and airport operations. HTF7000 Turbofan Engine For more information on Honeywell Aerospace, visit us online at HIGH PERFORMANCE. INCREASED RELIABILITY. LOWER COST OF OWNERSHIP. Engines, Systems & Services Honeywell P.O. Box Phoenix, Arizona Domestic: International: N June Honeywell International Inc. The Latest in Business Jet Engine Innovation

27 Delivering enhanced customer value through design innovation, the HTF7000 engine demonstrates Honeywell s commitment to propulsion system engineering and technological development for business class aircraft. Key HTF7000 Engine Benefits Increased Customer Value Improved Fuel Efficiency Lower Cost of Maintenance Reduced Noise Signature World-Class Reliability Excellent Durability Advanced performance with a lower cost of ownership. Key Honeywell Advantages The Honeywell HTF7000 turbofan engine delivers an optimal balance of performance and value that maximizes propulsion efficiency with lower maintenance costs and highly reliable operation for today s business jet operators. Originally developed for use in Bombardier s Challenger 300 business aircraft, the HTF7000 was certified in 2002 and entered service with over 27,000 hours of engine testing to assure the highest levels of in-service reliability. Customer Focused Design Incorporating a breadth of customer input from operators, service center engineers and aircraft manufacturers, the HTF7000 delivers the power with significantly lower parts count and up to 30 percent lower cost of ownership. Combining ISA+15C flat rating with best-in-class fuel efficiency is accomplished by a wide cord damperless fan, SLE compressor airfoil technology, a low-emissions effusioncooled combustor, transpiration cooled HPT blades, and a dual-channel FADEC. The HTF7000 is available with a full nacelle and thrust reverser. Enhanced Maintainability The HTF7000 incorporates many timeand cost-saving maintenance features. Individual LRUs can be replaced on average in 20 minutes or less with no shimming, rigging or adjusting using standard hand tools with nothing more than an idle power leak check. QEC engine changes can be accomplished in three hours with two technicians. Using MSG-3 protocol and 39 strategically placed borescope ports for 360-degree visibility to all gas path components, the HTF7000 is a true on-condition engine. World-Class Customer Service and Support Honeywell s global support network includes over 22 service centers trained to maintain the HTF7000. Available MSP programs provide predictable engine maintenance costs for either oncondition or fixed-interval maintenance plans. On-line service resources for parts, warranty, and technical manuals include e-engine, C-HAMPS, esource, and Spotlight a smart line maintenance troubleshooting tool. Honeywell supports both your HTF7000 and your aircraft operational requirements whenever and wherever you need it. HTF7000 Engine Specifications Thrust: Flat Rating: Fan Diameter: Dry Weight: Bypass ratio: lbf (pounds force) ISA + 15 C (86 F) 34.2 in kg (1364 lbs) Development Capability We apply our 50 years of propulsion systems experience and industryleading engine integration expertise to the ongoing development of new engine systems, technology upgrades and product enhancements. Dedicated Resources Focused organization that understands the propulsion needs and requirements of aircraft operators with over 65,000 fielded propulsion engines and more than 241 million service hours. Operational Performance With our Six Sigma methodology and ongoing technological investments, Honeywell delivers optimal value and peak performance. Advanced Technologies We use the newest processes, materials and concepts to create propulsion system solutions with high reliability, improved performance, and cost-effective operation. Global Network Worldwide resources that span the Americas, Europe, Middle East, Africa, Asia and the South Pacific, providing 24/7/365 support with a full range of maintenance, repair, overhaul and customer service capabilities.

28 ORIGINAL EQUIPMENT ENGINES HTF7000 WARRANTY Honeywell warrants to the purchaser that each Engine sold for installation as original equipment on new aircraft will at time of delivery be free from defects in material and workmanship, and will be of the kind and type specified. Warranty shall run to the original purchaser, its successors and assigns. This warranty shall expire seventy-eight (78) months from the date of shipment by Honeywell or sixty (60) months following interior completion and entry into service or three thousand (3,000) Engine operating hours, whichever occurs first. NEW SPARE ENGINES Honeywell warrants to the owner that each new spare Engine sold for installation on aircraft will at time of delivery be free from defects in material and workmanship and will be of the kind and type specified. Warranty shall run to the original purchaser, its successors and assigns. This warranty shall expire seventy-eight (78) months from the date of shipment by Honeywell or sixty (60) months from installation or three thousand (3,000) Engine operating hours, whichever occurs first. DEFINITIONS As used throughout this document and with respect to each of the warranties it describes, the following words and phrases have the following meanings: 1. Honeywell means Honeywell through its Propulsion Engines business. 2. Owner means the owner of the aircraft registered with the Federal Aviation Administration (FAA) or its equivalent in which the Engine is installed at time of warranty claim, or the legal owner of the Engine. 3. Engine means a new HTF 7000 Honeywell Engine delivered for routine commercial use. 4. Commercial Use means the operation of the Engines in aircraft licensed by FAA or its equivalent for general civilian and routine commercial use excluding aerial dusting and spraying and any other type of flying requiring special authorization or dispensation by FAA or its equivalent. 5. Initial Operation means the first running of the Engine after obtaining a certificate of airworthiness on the aircraft. Initial Operation of a new spare Engine means the first running of the spare Engine after installation on the aircraft. 6. Engine Operating Hours means the total number of Engine hours. 7. Failure or Malfunction in an Engine or part means breakage or inability to function properly in a manner for which it was designed and as a serviceable engine in accordance with the Engine Maintenance Manual. 1

29 8. Parts means only those parts of the Engine which are delivered, repaired or replaced by Honeywell or their authorized representative as identified in the appropriate Illustrated Parts Catalog (IPC). RESPONSIBILITY OF HONEYWELL ORIGINAL EQUIPMENT & SPARE ENGINES 1. If an Engine or Part is returned to Honeywell or a Honeywell Authorized Service Center in accordance with the provisions of this warranty and is found in the sole discretion of Honeywell to contain a defect in material or workmanship covered by this warranty, Honeywell shall provide the following at no charge to the Owner:* Repair or replacement, in Honeywell s discretion, of the Part with a new, repaired, refurbished or overhauled Part. Engine Access Labor Engine Removal & Reinstallation Labor Troubleshooting Labor Rental Engine associated with unscheduled heavy maintenance Engine accessory removal and replacement Labor Freight reasonable freight charges to the nearest Honeywell authorized representative. Parts damaged as a result of the failure or malfunction of a covered part. *Based on Honeywell guidelines 2. A Part covered by the terms of this warranty shall be considered for coverage if damaged as a result of the failure of another Part covered by the terms of this warranty. 3. The correction of any failure or malfunction shall in no way extend the period of this warranty. 4. When Honeywell replaces any Engine or Part the Part removed shall become the property of Honeywell. 5. Honeywell reserves the right to make changes in the design and to add improvements without incurring any obligation to incorporate the same on other engines or parts sold by Honeywell. NEW SPARE PARTS FOR ENGINES Honeywell warrants that new spare Parts sold for installation in Engines will at time of delivery be free from defects in material and workmanship and will be of the kind and type specified. Warranty shall run to the original purchaser, its successors and assigns, and consists of repair, refurbishment or replacement of the failed Part. This warranty shall expire twenty four (24) months after the date of shipment by Honeywell, or twelve (12) months or one thousand (1000) engine hours from date of installation of the new spare Part in Engine, whichever first occurs. However, the warranty for Parts replaced under the Honeywell Engine warranty shall not extend beyond the date of expiration of the warranty for the given Engine. REPAIRED PARTS FOR ENGINES 2

30 Honeywell warrants that repaired, overhauled or refurbished Parts sold for installation in Engines and provided through Honeywell, will at time of delivery be free from defects in material and workmanship and will be of the kind and type specified. Warranty shall run to the original purchaser, its successors and assigns, and consists of repair, refurbishment or replacement of the failed Part. This warranty shall expire twenty four (24) months from the date of shipment by Honeywell, twelve (12) months from date of installation or one thousand operating hours whichever occurs first. Additionally, a repaired Part that is replaced during the Original Equipment warranty period shall be warranted for the remainder of the original equipment warranty or the repaired Part warranty, whichever is longer. RESPONSIBILITY OF OWNER The following conditions govern the application of each of the warranties described above for Original Equipment Engine, New Spare Engine, New Spare Parts for Engines and Repaired Parts for Engines: 1. Owner shall assure that records are maintained that will accurately reflect Engine operating hours and date and extent of maintenance performed. At Honeywell s request, such record shall be provided to substantiate any warranty claim. 2. This warranty will not apply if the Engine has been subjected to: (a) Any maintenance, overhaul, installation, storage, operation, or use, which is not in accordancewith Honeywell s instructions or (b) Any alteration or repair by anyone other than Honeywell or its authorized representatives or (c) Any accident, misuse, neglect, or negligence after delivery by Honeywell; or (d) Any tests other than normal production flight tests, unless Honeywell grants prior written approval; or (e) Ingestion of foreign material; or (f) Any other cause not within the control of Honeywell. 3. Owner must notify Honeywell or its representative of a failure within 30 days following the failure and return the engine or part for repair or replacement within thirty (30) days following such notice. 4. Owner is responsible for scheduled and unscheduled routine maintenance and inspection, including, but not limited to: disassembly; assembly; cleaning; inspection; replacement of consumable hardware such as gaskets, filters, packings, igniter plugs, nuts, bolts, etc. Minor repairs for cracks, nicks, dents; and all repair effort required as a result of normal wear and tear is the responsibility of the owner and are specifically excluded from this warranty. 4. The operator shall ensure all removed, unserviceable engine units are shipped to Honeywell or its representative within 5 days after receipt of a serviceable rental or exchange engine 3

31 unit. Failure by operator to return a rental engine to Honeywell or its representative within 10 days after operator s removed engine has been repaired and returned in a serviceable condition shall subject operator to the then current engine rental rate and late return charges. EXCEPT AS EXPRESSLY PROVIDED ABOVE IN EACH OF THE WARRANTIES FOR ORIGINAL EQUIPMENT ENGINE, NEW SPARE ENGINE, NEW SPARE PARTS FOR ENGINES AND REPAIRED PARTS FOR ENGINES, HONEYWELL SHALL HAVE NO FURTHER OBLIGATION UNDER THIS WARRANTY. LIMITATIONS (APPLIES TO EACH OF THE WARRANTIES DESCRIBED ABOVE) FOR ORIGINAL EQUIPMENT ENGINE, NEW SPARE ENGINE, NEW SPARE PARTS FOR ENGINES AND REPAIRED PARTS FOR ENGINES: 1. ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, SUCH AS WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXCLUDED AND DISCLAIMED TO THE EXTENT THEY EXCEED THE WARRANTIES EXPRESSLY GRANTED HEREIN. IN NO EVENT SHALL HONEYWELL BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. 2. NO AGREEMENT EXTENDING THIS WARRANTY SHALL BE BINDING UPON HONEYWELL UNLESS IN WRITING AND SIGNED BY A DULY AUTHORIZED OFFICER OR REPRESENTATIVE. 4

32 36-150/100 Auxiliary Power Unit A January Honeywell International Inc.

33 Commercial Warranty for Bombardier BD [BD] Auxiliary Power Unit

34 Administrative Overview Warranty claims for the Honeywell [BD] APU may be submitted on a Honeywell Engines, Systems & Services Warranty Claim form, by claim entry into the Honeywell Electronic Claim system, or customer invoice/purchase order providing all required information listed below. Warranty claims will be honored for work accomplished at Honeywell Authorized Service Facilities or within the guidelines of the Honeywell warranty policy. All warranty claims are authorized by Honeywell, at Honeywell s discretion. All hardware valued at greater than $500 must be returned with a warranty claim form for warranty consideration. Honeywell will replace or repair at its option any manufactured non-conforming hardware during the effective warranty period set forth below. Warranty replacement with new hardware is at the discretion of Honeywell. The following information is required to process a [BD] APU warranty: Date of purchase / Date of delivery Date of installation and removal APU Part Number and component or LRU Part Number, if applicable, including dash numbers Corresponding APU and component or LRU Serial Numbers Aircraft number and date of entry into service (or date of spare part installation) Total flight hours (TSN) accrued on item or component Description of claimed non-conformance and circumstances Date of claimed non-conformance Itemized account of labor hours directly expended in performing repair, if applicable Itemized account of material furnished by Owner directly incorporated in the repair, if applicable Purchase Order Warranty coverage includes: Parts and labor to repair the APU or APU component Shipping of the APU or APU component within the continental United States, when warranty is accepted. Warranty coverage does not include: Handling fees APU or LRU removal and / or re-installation New replacement parts except at Honeywell discretion Rental of APUs Component exchange fees Scheduled and routine maintenance (HSI, inspections, etc.) Warranty Program Details Definitions The following words or phrases have the noted meanings: 1. Seller means Honeywell Engines, Systems & Services and its affiliates, and business units of Honeywell Inc. 2. Owner means the legal or registered owner of the APU. 3. APU means a new [BD] Auxiliary Power Unit, Part Number X delivered for commercial use. 4. Parts means components or Line Replaceable Units (LRU's) of the APU which may be repaired or replaced by Seller or its Authorized Facility. 5. APU Operating Hours" means the Total Since New (TSN) accumulated on the APU or its Parts, as recorded by the APU hourmeter. 6. Installation means the date the APU or Part is originally installed on the aircraft. 7. Failure", Malfunction", or Non-Conformance in an APU or Part means breakage or improper function. 8. Normal Wear and Tear means the gradual and expected deterioration of an APU or Part, the need for regular overhaul and periodic maintenance and consumable hardware, and does not constitute a failure or malfunction under this warranty.

35 Warranty Coverage Seller warrants to the Owner that each APU sold for installation as original equipment on new aircraft and new spare APUs will, as set forth below, comply with applicable Seller drawings and specifications and be free from defects in material and workmanship. These warranties shall run to the original purchaser, its successors, assigns and customers when they are the Owner. Duration of Warranty ORIGINAL EQUIPMENT APUS Duration will be sixty (60) months from date of delivery to Owner, or three thousand (3,000) APU Operating Hours, whichever first occurs. NEW SPARE APUS Duration will be sixty (60) months from date of shipment to the Owner, or three thousand (3,000) APU Operating Hours, whichever first occurs. Warranty claim determination will be based on the data supplied to Seller by the Owner, its successors and customers when they are the Owner, substantiated by inspection, testing, failure analysis, and information from Seller s representatives. Seller will have the sole right to determine whether the failure qualifies under the terms and conditions of this warranty. NEW SPARE PART WARRANTY Duration will be twelve (12) months from date of shipment to the Owner whichever first occurs. Seller warrants to the Owner that each new spare part sold for installation on an APU will, at the time of shipment or installation as identified above, conform to the applicable Seller drawings and specifications, and be free from defects in material and workmanship. REPAIR AND OVERHAUL (after original equipment / spare warranty expiration) Duration will be twelve (12) months or five hundred (500) flight hours after installation of the repaired or overhauled Part on the APU, whichever first occurs. Repair and overhaul warranty is applied at the expiry of the original equipment, new spare and new spare parts warranties, and does not in any way extend the original warranty periods. RESPONSIBILITY OF SELLER If an APU or Part is returned to Seller or an Honeywell Authorized Service Center and is found by Seller, in its sole discretion, to have failed as a result of a failure in material or workmanship covered by this warranty, Seller will at no cost to the Owner: 1. Repair or replace, at Seller s sole option, the failed APU or Part. Any APU or Part which is replaced or exchanged will become the property of Seller. 2. Assume round trip shipping costs for failed or non-conforming APUs or Parts within the continental United States; however if Seller s inspection discloses the returned APU or Part does not require repair or replacement under warranty, Seller's usual inspection charges will apply. 3. The correction of any failure or malfunction will in no way extend the period of this warranty. 4. Seller reserves the right to make changes in its products without incurring any obligation to incorporate the same on previously delivered APUs or Parts. RESPONSIBILITY OF OWNER The following conditions govern the application of this warranty: 1. All Owners must send in a Warranty Registration Card form within thirty (30) days of becoming an Owner. Warranty registration cards are in the Engine Log book or may be obtained from Seller by writing to: HONEYWELL P.O. Box 29003, Mailstop Phoenix, Arizona ATTENTION: WARRANTY DEPARTMENT 2. Owner will assure that records are maintained which will accurately reflect APU operating hours and when maintenance was performed. At Seller s request, such records will be provided to substantiate warranty claims. 3. Owner will be responsible for costs of removal and reinstallation. 4. Scheduled routine maintenance and inspection, including, but not limited to: disassembly, assembly, cleaning, inspection, replacement of consumable hardware such as gaskets, filters, packings, igniter plugs, nuts, bolts, etc., minor repairs for cracks, nicks, dents, and all repair effort required as a result of Normal Wear and Tear are the responsibility of the Owner and are specifically excluded from this warranty.

36 5. Owner shall submit a warranty claim within the warranty period and the affected APU or Part must be returned to Seller, accompanied by a Honeywell Standard Claim form, within thirty (30) days after discovery of such defect or nonconformity. 6. APUs and LRUs returned without the required warranty data are subject to returned and/or repair charges. EXCLUSIONS 1. The provisions of this warranty will not apply if the APU or Part has been subjected to: a. Any maintenance, repair, installation, storage, operation, use, handling or environmental condition which is improper or not in accordance with Seller manuals, Bulletins, or other written instructions; or b. Any alteration, modification or repair by anyone other than Seller or its authorized representatives which adversely affects the normal operation and performance of the APU; or c. Any accident, misuse, neglect, or negligence after delivery by Seller, or d. Ingestion of foreign material or foreign object damage; or e. Lack of incorporation of Service Bulletins related to the cause of failure. 2. This warranty will not apply to: a. Any APU or Part to the extent that the defect or nonconformity is attributable to a Part not supplied by Seller; or b. Malfunction or failure due to accident, non conformance, or noncompliance with Seller s operating, scheduled maintenance or other pertinent instructions. LIMITATIONS THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER WRITTEN OR ORAL, EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE OR USE AND WARRANTIES ARISING FROM COURSE OF PERFORMANCE, DEALING, USAGE OR TRADE, WHICH ARE HEREBY EXPRESSLY DISCLAIMED IN NO EVENT SHALL SELLER BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, INDIRECT DAMAGES, LOST PROFITS, OR LOSS OF USE. THE EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES AS SET FORTH IN THIS WARRANTY STATEMENT SHALL BE DEEMED INDEPENDENT OF, AND SHALL SURVIVE, ANY FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY UNDER THE TERMS OF THIS AGREEMENT. NO EXTENSION OR EXPANSION OF THIS WARRANTY SHALL BE BINDING UPON SELLER UNLESS SET FORTH IN WRITING AND SIGNED BY SELLER S AUTHORIZED REPRESENTATIVE. For more information about out company or products, look for us at: Write or call us : Honeywell Engines, Systems & Services Post Office Box Phoenix Arizona, East Sky Harbor Circle Phoenix, Arizona Phone: US & CANADA ALL OTHER

37 HTF700 Program Overview

38 HTF7000 (AS A) Honeywell received both FAA type certification and JAA validation in 2002 for the AS A engine. The AS907 propulsion system design began prior to the merger of AlliedSignal and Honeywell, which is reflected within the original AS specification model nomenclature. Shortly before entering service in 2004, we embarked on an engine naming strategy that reflects Honeywell s continued commitment to business aviation propulsion engines. The engine is referred to as the HTF7000 but you will notice that the AS907 name remains with reference to FAA certified documentation such as maintenance manuals and service bulletins. The HTF7000 name represents Honeywell TurboFan, 7000-pound takeoff thrust class, propulsion system. All future new development engines will utilize this naming convention. Naming convention for all new propulsion engines HTF = engine type (Honeywell TurboFan) 7000 = power class (7,000 lb thrust) Honeywell Confidential

39 Program Overview Voice of the Customer In 1997, before Honeywell launched this family of engines, we completed a very detailed Voice of the Customer Process with many operators to determine what they were looking for in the next propulsion system. Honeywell listened and incorporated many key features... well before we finalized the design. And, we continue to use the Voice of the Customer today, listening to you and making changes and improvements throughout the life of the program. Key features of operators: Cost of ownership, Reliability, Customer Support, and Propulsion System Performance. Our goals with respect to these attributes: MSP rates and cost of operation on a per hour basis well below that of current engines in this class. Task oriented maintenance and higher schedule maintenance intervals, in conjunction with minimum 15,000 cycle disk life. Performance, which is as good as the best in this thrust class. Honeywell is pleased to report we have achieved all three. The HTF7000 represents a new standard in propulsion system value. The HTF7000 program utilized both Operator and Maintenance advisory boards to guide the design, maintainability, and customer support aspects of the program. Membership included key industry personnel associated with maintenance, operations, and our service centers. When all was said and done, multiple meetings were accomplished with an overwhelming percentage of the suggestions included into the relevant aspects of the Propulsion System. Honeywell appreciates the inputs of our customers and is listening!! Honeywell Confidential

40 Program Overview Voice of the Customer Honeywell appreciates the inputs of our customers!! Operator and Maintenance Advisory Board guided the design, maintainability and support aspects of program Membership: o Maintenance o Pilots o Service centers Ten meetings held 20 Mechanics from 7 Service Centers trained on Engine 90 % of Suggestions Incorporated!!! Honeywell Confidential

41 Program Overview Voice of the Customer What the customer wants Low Cost of Ownership and Direct Maintenance Costs Low parts count On-condition / MSG-3 Task Oriented Maintenance (TOM) - or 3,500-hour MPI / 7000-hour CZI 15,000-cycle disk lives (all) R&R times for LRUs <20 minutes avg. Time limited dispatch Proven Reliability Extensive LRU testing 30,000+ hours of testing Over 10,000 hours on flight test A/C Six Sigma design and test approach Competitive Performance State-of-the-art fan & compressor design Industry leading mixer nozzle Optimized tip clearance control Honeywell Confidential

42 Program Overview Propulsion System Overview The HTF7000 is an all new centerline integrated powerplant system. The engine is rated at 7,000 pounds of takeoff thrust out to ISA + 15 degrees C for our first application, the Bombardier Challenger 300. It incorporates a simplistic design philosophy with two primary spools, and no fan gearbox. The bypass ratio is a moderate 4.3 with competitive performance within it s thrust class. The engine exhibits low noise characteristics enabling it to be airport friendly and meet the latest stringent noise criteria. Operators have the option of either an MSG-3 based On-Condition, task oriented maintenance program or 3,500 hour MPI / 7000 hour CZI scheduled maintenance intervals. Honeywell not only produces the HTF7000, but is also the total nacelle / thrust reverser and Engine Build-up (EBU) provider. This comprises the total propulsion system outboard of the aircraft pylon. For all airframe installations, the nacelle has been designed for ease of maintenance, simplicity, and durability. For the Bombardier Challenger 300 application, a conventional design supplied by our partner GKN Aerospace Services Ltd., is utilized and includes a target type thrust reverser installation. GKN designed and manufactures the nacelle for the HTF7000 fully Integrated Power Propulsion System (IPPS), and the system has been totally integrated with the HTF7000 engine. HTF7000 includes the engine, nacelle, and thrust reverser Honeywell Confidential

43 Program Overview Propulsion System Overview HTF7000 Integrated Powerplant System (IPPS) * Bombardier supplies engine driven pump and generator Honeywell supplies and supports entire Propulsion System, the Auxiliary Power Unit (APU), and Air Frame Systems: Engine, Nacelle, and Thrust Reverser APU Honeywell Confidential

44 Program Overview Propulsion System Overview Beginning at the front of the engine; a wide-chord, low blade count damperless fan improves airflow efficiency, particularly at high altitude climb and cruise conditions. Combining this with the replaceable full span fan stator, makes for a highly efficient and maintainable fan module. Additionally, a conical spinner is used to shed ice without the need for spinner anti icing. Due to the design of the core inlet, ample airflow can move through the engine core, but the possibility of foreign objects entering the core is extremely remote. The oil tank is integral to the accessory gearbox, and its design includes a race track oil sight gage making servicing a breeze and reducing parts count. The engine has active inlet and compressor variable guide vanes controlled by a dual channel Full Authority Digital Engine Control (FADEC) to ensure surge free operation. The axial compressor uses integral bladed-disk or blisk technology in conjunction with an impeller. Highly efficient high and low pressure turbines round out the rest of the engine. One of the major changes for the engine is the placement of the bearing sumps. They are located in the forward and aft modules of the engine and not in the hot section, resulting in cooler, coke free oil carbon seal operation. HTF7000 is a robust design Honeywell Confidential

45 Program Overview Propulsion System Overview HTF7000 is a robust design Composite Full-Span Fan Stator Hidden Core Entry 39 Borescope Ports Two Cool Zone Bearing Sumps High- Efficiency, Wide-Chord Fan Mixer Two-Stage HPT + Three-Stage LPT 15,000-Cycle Disk Lives Dual Engine Control Unit, Fadec System AGB With Integral Oil Tank Honeywell Confidential VGV + SBV Active Surge Control Four-Stage Axial Blisks + Impeller

46 Program Overview Propulsion System Overview The HTF7000 utilizes a modern dual channel FADEC control system with no manual mode backup. The HTF7000 control system represents the latest and greatest in technology, backed up by hours of testing to demonstrate its dependability. Engine operation is based on N1 power setting with idle, climb and takeoff detents. Not only is it easy to set power, but it also provides auto protection for surge, flameout, and over-speed. The FADEC system is the heart of a dual and triple redundant system architecture that goes beyond the traditional manual mode capability and allows operators to take advantage of short and long term Time Limited Dispatch (TLD), explained later in this document. The FADEC system also provides the digital link to integrate the entire propulsion system outboard of the pylon with the heart of the airframe. Lastly, the HTF7000 Engine Control Units (ECU) have a self-contained Engine Condition and Fault Reporting (ECFR) capability without having a separate external unit. Just connect a laptop computer and two to four minutes later both ECU s are downloaded. HTF7000..not only a robust design..but easier to maintain Honeywell Confidential

47 Program Overview Propulsion System Overview HTF7000 is a robust design..and easier to maintain TLA Quadrant Engine Condition Fault Reporting (ECFR) Ease of engine operation PLA detents N1 power set Start / shutdown Time Limited Dispatch Auto Protection - Surge / Flameout / Overspeed Propulsion System / Airframe Integration Maintenance - Integrated ECFR Honeywell Confidential

48 Program Overview Service Entry FAA Certification: June 25, 2002 JAA Validation: October 27, 2002 C300 EIS: December 22, 2003 >320 engines in service: November 2007 Honeywell Confidential

49 Operator Testimonial Dean and Dee Phillips Town and Country Bank Dean and Dee Phillips took delivery of their Challenger 300 in April 2004 and they have been extremely pleased with the overall performance of both the aircraft and propulsion system. As a showing of their satisfaction, they participated in a very positive HTF7000 program testimonial for Honeywell with a photo of them posing with their stylishly painted Challenger in Las Vegas. Thanks again, Dean and Dee!! Honeywell Confidential

50 HTF7000 Position and Perception Study 2006

51 Honeywell.com Objectives Study Overview Identify drivers of a/c and engine selection for mid-size and super mid-size business jets Understand operator experience with and perception of Honeywell and competitor engines Specific focus on HTF7000 vs. PWC 308 and 300 series Determine the messages and language that best resonate with the segment to support Marketing Communications planning Methodology Telephone surveys conducted February April 2006 Audience mid-size and super mid-size operators with aircraft built between 1980 and the present Honeywell Proprietary

52 Honeywell.com Survey Demographics 383 operators Sample distribution: New 9.9% Super-Midsize 43.1% Midsize 47.0% Aircraft in Sample (by segment) Next Generation Challenger 300 (HTF7000) 21 Falcon 2000EX (PW308C) 26 Super-Midsize IAI1126/G200 (PW306A) 23 Citation X (AE3007C1) 47 Falcon 50 (TFE731-3) 62 Falcon 50EX (TFE731-40) 22 Falcon 2000 (CFE738-1) 51 Midsize Learjet 60 (PW305A) 61 SPX/G100 (TFE731-40) 20 Citation Sovereign (PW306C) 3 Hawker 800 (TFE731-5) 54 Hawker 800XP (TFE731-5BR) 86 Honeywell Proprietary

53 Honeywell.com Factors Affecting Operators Aircraft Choice % of Respondents 60% 50% 40% 30% 20% 10% One of the Top 3 Factors Most Important Factor 0% Cabin Vol / Size Range DOC Reliability Speed Acquisition Cost Factors Cabin size, range, DOC and reliability are the top drivers. Engines are a significant reliability and cost driver. Honeywell Proprietary

54 Honeywell.com Engine Attributes Operator Ratings % of Respondents 80% 70% 60% 50% 40% 30% 20% 10% 0% Reliability Service & Support Technology < Rating (100 = highest rating) Reliability and service & support are much more important than technology to operators Honeywell Proprietary

55 Honeywell.com Engine Brand Importance Degree of Importance None High 40% Most Preferred Engine Brand* Very Little Low Moderate % of Operators 30% 20% 10% Over 75% of operators place some importance on engine brand Engine brand has a definite influence on the aircraft purchase decisions of nearly 10% of operators There is market risk associated with non-established brands 0% Honeywell PWC Rolls Royce Others *Unprompted Honeywell Proprietary

56 Honeywell.com Overall Engine Satisfaction by Airframe % of Operators Giving Engine Satisfaction Ratings of 90 or More 100.0% 95 Challenger 300 HTF7000 Falcon 2000 CFE738-1 Citation X AE3007C1 Learjet 60 PW305A Falcon 50 TFE731-3 IAI 1126 / G200 PW306A Falcon 2000EX PW308C Hawker 800 TFE731-5 Hawker 800XP TFE731-5BR Sovereign PW306C IAI 1125 / G100 TFE Falcon 50EX TFE % 60.0% 40.0% 20.0% 0.0% N = The HTF7000 stands alone with respect to operator satisfaction Honeywell Proprietary

57 Honeywell.com Operator Feedback % of Comments 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% HTF7000 Negative Positive PW308C Operator feedback on the HTF7000 is very positive. PW308C ratings reflect service issues affecting the engine. Honeywell Proprietary

58 Honeywell.com Comments Made by CL300 Operators About HTF7000 Top 5 Positive and Negative Comments % of Operators Comments About Engine What do you like or not like about the engine? (can say more than 1 comment) Reliability 71 Minor Recurring Glitches 10 Thrust/Weight 43 Parts Price 5 Little Unscheduled Maintenance 38 Oil Leaks 5 Overall Performance 29 Recurring Mechanical Problems 5 Fuel Efficiency 29 Downtime Reliability, thrust, ease of maintenance highlighted; Few negative Honeywell Proprietary

59 Honeywell.com Comments Made by F2000EX Operators About PWC308 Top 5 Positive and Negative Comments % of Operators Comments About Engine What do you like or not like about the engine? (can say more than 1 comment) Reliability 52 Oil Leaks 21 Overall Performance 36 Slow Problem Resolution 10 Little Unscheduled Maintenance 31 Too Many Recalls 10 Horsepower 31 Vibration Issues 10 Meets Specifications 21 Performs Below Specifications Overall, Lower Number of Positive Comments Honeywell Proprietary

60 Honeywell.com Perceived Differences Between HTF7000 & PW308* *Based on Responses from Respondents Claiming Knowledge More for PW308C More for HTF7000 Fuel Efficiency Customer Support Oil Leaks Vibration Issues Overall Performance Ease of Maintenance Thrust Doesn't Need Improvement Performance Specs -15% -10% -5% 0% 5% 10% 15% Difference in Percent of Comments for PW308C and HTF7000 PWC negative comments on oil leaks, vibration & fuel Honeywell Proprietary

61 Honeywell.com Perceived Differences Between HTF7000 & PW308* *Based on Responses from Current Operators More for PW308C More for HTF7000 Thrust-to-Weight Horsepower Reliability Fuel Efficiency Oil Leaks Dispatchability Service Response Times Recalls for Problems Vibration Issues Tech Support Durability Handling -40% -30% -20% -10% 0% 10% 20% 30% 40% Difference in Percent of Comments for PW308C and HTF7000 Actual operators highlight HTF7000 power, reliability. PWC operators show concern with customer satisfaction, recalls and vibration Honeywell Proprietary

62 Honeywell.com Engine Satisfaction Ratings Percentage of Operators who are Highly Satisfied* with their Engines 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% TFE731 HTF7000 PW305/306 PW308C AE3007C1 *Highly satisfied = satisfaction rating 90 Overall, the HTF7000 leads the way! Honeywell Proprietary

63 Honeywell.com 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Service Plan Ratings Percent of Satisfied* Operators by Program Hon PWC RR JSSI Operators = * Satisfied is defined as a rating 80 (on a 100 point scale) Honeywell Proprietary

64 Honeywell.com HTF7000 Operator Comments You can count on it. Thrust is incredible Great, even in foul weather Good in crosswinds. It s fun to fly. It s fast. My boss is really satisfied. Little to no unscheduled maintenance Expensive The engine leaks oil and it s brand new Both engines failed in <2000 miles and had to be changed out. Some recurring minor glitches, but Honeywell is making great efforts to correct this problem. Honeywell Proprietary

65 Honeywell.com PW308 Operator Comments Lots of horsepower Great performance It s reliable It s leaking oil There is a lot of finger pointing at PWC We ve had 6 engine changes due to recalls on the PW308C There have been cracks on the seals around the turbines. They ve caused too much down time It s 300 hours short of projected time. We don t feel we got our money s worth. Honeywell Proprietary

66 Honeywell.com Conclusions Honeywell brand image strong in the Midsize/Super Midsize Segment Overall CL300 operators are a step above all other aircraft operators in engine satisfaction (>10 points than any other) HTF7000 perceptions and satisfaction exceed that for PW308 based on survey direct comparison by knowledgeable operators Service & support and reliability outweigh technology level in operator ranking of engine attributes Honeywell service programs generally have higher operator satisfaction scores in this segment (Consistent with earlier survey findings) Reliability is a key HTF7000 differentiator The HTF7000 has exceeded expectations and is a benchmark for operator satisfaction Honeywell Proprietary

67 Specifications Mark V Mark VII Packaging 2 MCU, ARINC form factor 2 MCU, ARINC form factor Weight 7.5 pounds maximum 8.0 pounds maximum Dimensions (H x W x L) 7.9 x 2.4 x 12.8 inches 7.9 x 2.4 x 12.8 inches Voltage 115 VAC or 28 VDC 115 VAC or 28 VDC Power 15 watts normal operation 15 watts normal operation Cooling Per ARINC 600-6, Per ARINC 600-6, forced-air cooling not required forced-air cooling not required Environmental Meets RTCA DO-160C Meets RTCA DO-160C Performance: MTBF 20,000 operating hours 30,000 operating hours EGPWS Meets RTCA DO-161A, Meets RTCA DO-161A, CAA Spec 14, ARINC CAA Spec 14, ARINC Software Meets RTCA DO-178B Meets RTCA DO-178B Certifications: TAWS TSO-C151a, Class A TSO-C151a, Class A GPWS TSO-C92C TSO-C92C Windshear TSO-C117a TSO-C117a Data Loader Databases updated via the Databases updated via the front panel PCMCIA interface front panel PCMCIA Interchangeability One-way with Mark V GPWS One-way with Mark VII Features Mark V and Mark VII Mode 1 - Excessive Descent Rate Mode 2 - Excessive Closure to Terrain Mode 3 - Altitude Loss After Takeoff Mode 4 - Unsafe Terrain Clearance Mode 5 - Excessive Deviation Below Glideslope Mode 6 - Advisory Callouts Bank Angle, Altitude, and Smart 500 Mode 7 - Windshear Alerting Terrain Database Worldwide Man-made Obstacles Worldwide Airport Runway Lengths 3,500 feet Terrain Look-Ahead Alerting Terrain and Runway Clearance Floors Envelope Modulation Terrain Alerting and Display Auto Ranging and Auto Pop-up Enroute Terrain Display (Peaks) Geometric Altitude Aural Message Priority Weather Radar AutoTilt RAAS Requires activation fee ARINC configuration Internal GPS card option Displays: EFIS Radar Indicator Standalone FMS CDU For more information To learn more visit Selectable Settings Select system settings on the Mark V and Mark VII EGPWS computers to fit the operating environment of the aircraft. Obstacle Awareness Enabled TAD Alternate Pop-up Smart Callout Enable Bank Angle Enable Windshear Caution Voice Disable Audio Declutter Disable Audio Alerting Voice Select Lamp Format Peaks Enable EGPWS Self-Test Glideslope Cancel Glideslope Inhibit Altitude Callout Enable Mode 6 Low Volume TAD and TCF Inhibit Audio Inhibit Steep Approach Enable Flap Override Proven. Safer. Better. Fly with confidence, knowing you ve partnered with a worldwide flight-safety leader. Honeywell delivers value, performance, unmatched industry experience, and superior customer service you can depend on. Worldwide support With the most extensive and capable sales offices, field service engineers, distribution centers, repair and overhaul centers, and more than 800 installation service centers positioned around the globe from the Americas to Europe, across the Middle East and Africa, and throughout the Asia-Pacific region Honeywell is the worldwide force that keeps your fleet in the air 24/7/365. The Honeywell advantage As part of a $30 billion multinational high-technology products and services company, Honeywell Aerospace draws upon a depth of knowledge, experience, and resources unmatched in the industry. We are a global leader in integrated avionics, engines, systems, and service solutions for aircraft manufacturers, airlines, business and general aviation, military, helicopters, space, and airport operations. Honeywell Mark V & Mark VII EGPWS ENHANCED GROUND PROXIMITY WARNING SYSTEMS Advanced flight-safety systems Honeywell Aerospace 1944 East Sky Harbor Circle Phoenix, AZ U.S. Toll Free: International Tel: EMEAI Toll Free: EMEAI Direct Dial: A December Honeywell International Inc.

68 Proven performance Honeywell s Mark V and Mark VII Enhanced Ground Proximity Warning Systems (EGPWS) are among the most advanced and powerful Class A Terrain Awareness and Warning Systems (TAWS) available to protect against Controlled Flight into Terrain (CFIT). Built on more than 30 years of expertise, these top-of-the-line systems deliver high performance, precision, and reliability for retrofit or new aircraft. Not only does EGPWS protect your aircraft, it protects your bottom line as well. With certifications on almost every aircraft type, Honeywell s EGPWS has recorded more than 30 saves, has the longest service life in the category (up to 30,000 flight hours MTBF), and the lowest nuisance rate (less than 1 alert in 150,000 hours). Plus, we offer worldwide aroundthe clock expert service and support. You can rely on Honeywell systems to pay off over the long haul. FAA and JAA certifications for almost any aircraft allow for streamlined installation, short downtimes, and few engineering modifications to maximize your return on investment. Advanced safety features Mark V and Mark VII EGPWS are Class A TAWS systems specifically engineered for turbofan aircraft more commonly used for commercial air transport, regional/ commuter airlines, business jets, and military transport aircraft. Mark V is designed for newer digital avionics platforms; Mark VII is designed for earlier analog systems. Both systems are installed by every major aircraft OEM and can be easily retrofitted into existing aircraft. Mark V EGPWS: the digital solution The EGPWS computer utilizes primarily digital avionics input to provide alerts and warnings. The internal database includes terrain, airports with runways greater than 3,500 feet, and obstacles worldwide. With ARINC 429 input from an AHRS or IRS, the Mark V can also provide reactive windshear alerts and warnings. Mark VII EGPWS: State-of-the-art equipment for analog avionics Identical in performance to the Mark V, the Mark VII interfaces with analog avionics systems and also provides reactive windshear alerts and warnings utilizing input from an IRS or a bi-axial accelerometer. Superior situational awareness and safety By combining extensive GPWS features with state-of-the-art navigation and Honeywell s worldwide terrain, airport and obstacle database, the Mark V and VII each provide: Aural and visual display of threatening terrain and obstacles. Look-ahead warnings based on aircraft flight profile, aircraft performance, terrain, obstacles, and altitude. Terrain clearance floor alerts on approach and landing. Alerts for glideslope deviation, flaps or gear not in landing configuration, excessive bank angle, and altitude. A smart 500-feet callout when the aircraft is on a non-precision approach. Honeywell s very best EGPWS The most advanced EGPWS systems on the market, delivering maximum safety and system redundancy, Honeywell's Mark V and Mark VII offers three potentially lifesaving capabilities: Windshear detection Radar AutoTilt Runway Awareness and Advisory System (optional upgrade) Protection from windshear Mark V and Mark VII EGPWS protects your planes from windshear a violent and sudden downdraft that can be fatal to aircraft. Honeywell systems provide protection and peace of mind from this invisible threat. For larger aircraft, windshear accidents occur most often during landing and takeoff, while for business jets and general aviation, such accidents are more likely during approach to landing. At larger airports, the Low Level Windshear Alert System and Terminal Doppler Weather Radar provide windshear alerts; however, not all. However, not all airports have such equipment, making on-board equipment critical. The windshear detection capabilities built into every Mark V and VII provide that protection wherever you may fly. The most dangerous windshear condition is vertical windshear caused by air that blasts down from thunderstorms which can literally push a plane into the ground. Mark V and VII systems offer windshear detection alerts and warnings that alert pilots to help avoid such conditions. AutoTilt weather radar system When pilots encounter bad weather, their attention is sometimes focused on other critical tasks. Honeywell s patented terrainbased AutoTilt keeps the radar functioning at its optimum and reduces pilot workload during some of the busiest times of flight. The EGPWS database supplies information about the elevation of terrain ahead of the aircraft (within the selected radar display range) and AutoTilt adjusts the antenna tilt angle automatically and continuously. This avoids situations where the radar antenna is aimed too high and misses significant weather ahead of the aircraft (as can happen when climbing) or is aimed too low, so ground clutter obscures the weather picture. OVER UNDER SCAN Without AutoTilt, a pilot may have to manually adjust the angle up to 40 times during climb to obtain the same accuracy. If the antenna is aimed too low, the display will show mainly ground. If it is aimed too high, significant weather will be overscanned and missed. OPTIMUM The AutoTilt function uses terrain elevation data to continuously and automatically adjust the tilt setting to ensure the antenna is aimed directly at the weather rather than the sky above or the ground below so pilots get an accurate picture of the weather ahead. RAAS makes planes as safe on the ground as they are in the air. Honeywell s Runway Awareness and Advisory System (RAAS) presents a viable safety solution that improves pilot situational awareness, minimizing the risk of runway incursions and reducing operational costs. As the only safety system of its kind, RAAS is an optional software upgrade for commercial aircraft fitted with Honeywell Mark V and VII EGPWS units. This quick, cost-effective upgrade activates features in existing EGPWS computers starting with software. It provides extra protection against runway incursions or accidents without downtime and expensive changes to the flight deck. RAAS can be standardized across an aircraft fleet as a cost-effective and economical solution for reducing the risk of runway incursions. When warranted, RAAS will use voice advisories to make pilots aware of vital runway information, allowing them to avoid a wide range of potential groundbased incursions. The logic algorithms then determine the appropriate sequence and timing, adjusting advisory distances based upon aircraft groundspeed to maximize and enhance crew reaction time. RAAS a software-only upgrade to the Mark V and VII EGPWS is already making planes as safe on the ground as they are in the air. Visit

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73 Proven. Safer. Better. Fly with confidence, knowing you ve Proven. Safer. Better. Fly with confidence, knowing you ve partnered with the very best. As a worldwide flight-safety leader, Honeywell delivers the demonstrated value and EGPWS Database partnered with the very best. As the worldwide flight-safety leader, Honeywell delivers the demonstrated value and performance, unmatched industry experience, and superior customer service you can depend on. performance, unmatched industry experience, and superior customer service you can depend on. Worldwide support. With the most extensive and capable sales offices, field service engineers, distribution centers, repair and overhaul centers, and more than 800 installation service centers positioned around the globe from the Americas to Europe, across the Middle East and Africa, and Worldwide support. With the most extensive and capable sales offices, field service engineers, distribution centers, repair and overhaul centers, and more than 800 installation service centers positioned around the globe from the Americas to Europe, across the Middle East and Africa, and throughout the Asia-Pacific region Honeywell is the worldwide force that keeps your fleet in the air 24/7/365. throughout the Asia-Pacific region Honeywell is the worldwide force that keeps your fleet in the air 24/7/365. The Honeywell advantage. As part of a $30 billion multinational hightechnology products and services company, Honeywell Aerospace draws upon a depth of knowledge, experience, and resources unmatched in the industry. We are a global leader in integrated avionics, engines, systems, and service solutions for aircraft The Honeywell advantage. As part of a $23 billion multinational hightechnology products and services company, Honeywell Aerospace draws upon a depth of knowledge, experience, and resources unmatched in the industry. We are a global leader in integrated avionics, engines, systems, and service solutions for aircraft manufacturers, airlines, business and general aviation, military, helicopters, space, and airport operations. manufacturers, airlines, business and general aviation, military, helicopters, space, and airport operations. DATABASE OF TERRAIN, AIRPORTS, & OBSTACLES For more information To learn more about the EGPWS family of products, visit us on-line at Worldwide Coverage. Accurate. Proven. Honeywell Aerospace Air Transport and Regional 1944 E. Sky Harbor Circle Phoenix, AZ International: N July Honeywell International Inc. Back Home Toll Free:

74 Only Honeywell s industry-leading Enhanced Ground Proximity Warning System offers the precise alerting and guidance of this superior database. Trust the flight-safety leader that s continually set the standard for traffic collision avoidance, enhanced ground proximity, and weather radar systems. Enhanced Safety Honeywell s has a proven record of Unparalleled database protecting pilots, planes, and passengers The development team continuously from collisions with terrain. The secret of cross-maps our data with that of the Enhanced Ground Proximity Warning governments, geographical System s (EGPWS) is its accurate, organizations, corporations, and private virtually no-nuisance alerting using our surveyors on every continent and inside proprietary look-ahead algorithms each country to give pilots the most combined with a detailed, high-resolution comprehensive, verified, and precise mapping database. Along with 100 view. Data is validated by our Route percent of the Earth s terrain, the Structure Analysis, in which Honeywell database includes 12,000 airports with engineers fly virtual aircraft into airports 30,000 runways 2,000 feet and longer, as to analyze the performance of EGPWS well as 108,000 man-made obstacles, and ensure the accuracy of terrain, and the list is growing. This information runways, and surrounding obstacles. provides Pilots guidance and enough Database & software updates are made warning time to execute corrective available 3 times per year to provide maneuvers. So far, that's help prevent 30 customers with additional safety accidents, potentially saving thousands improvements. Prior to the release, of lives. 30,000 real life simulations are run on the data to ensure accuracy. Honeywell's database seemlessly integrates with the EGPWS for sophisticated monitoring, alerting, and warning algorithms. It is compatible with existing instrument procedures & RNP approaches. Uncompromising commitment Over the past two decades, Honeywell s engineers, designers, and human factors specialists have continually developed, expanded, and refined the proprietary database built into every EGPWS with passion and uncompromising commitment to the safety of your planes, personnel, and passengers. Our driving mission? Make air travel even safer. Honeywell's Pledge Why do we go to such lengths? For you and your safety. More complete data means better terrain avoidance. Pilots get improved situational awareness sooner to protect against Controlled Flight Into Terrain (CFIT). Honeywell's EGPWS offers virtually no nuisance alerts, giving pilots and crews confidence in the system. They know when an alert sounds, they must react. With over 38,000 installations worldwide, Honeywell's EGPWS is one of the most commonly used and reliable flight-safety systems available to prevent CFIT accidents. Our proprietary database inside allows for precise alerting and guidance. Don t trust your flight safety to anything less. Peace of Mind Using the world s best data, EGPWS 30,000 real life simulations run prior to provides pilots with an unrivaled level of database & software releases which are certainty. They know precisely where their provided 3 times per year. aircraft is in relation to terrain and Honeywell s in-house database obstacles at all times providing enhanced seamlessly integrates with the EGPWS situational awareness without nuisance. sophisticated monitoring, alerting, and Compatible with existing instrument warning algorithms procedures & RNP Approaches Terrain data used for improving weather Covers 100 percent of the Earth s radar detection - AutoTilt TM terrain in high-resolution data with more than 12,000 airports, 30,000 runways, Reliability and 108,000 obstacles and we are More than 12 years, 250 million flight adding more all the time. hours of tested terrain and $35 million Continuous refinement cycle and invested in development, means you can ongoing database updates. trust the system s accuracy and reliability. It covers all areas not just airports Saved 30-plus aircraft and potentially for continuous protection during takeoff, thousands of lives. climb, cruise, descent, and landing, Nuisance alert rate of less than 1 in and in case of rapid descent where 150,000 flight hours-pilots trust alerts emergency flight planning is required. are real and react. Offers the most comprehensive Refined through more than 6 million WGS84 referenced data available. audited flight legs (or 12 million flight Database resolution is tailored to either hours). fixed-wing craft or helicopters for Updates go through an extensive optimal performance and superior validation effort and the database is safety. maintained under strict configuration controls that exceed RTCA DO-200A standards. Value On most EGPWS units, database updates are available free of charge forever. We continuously update our database with new releases, generally three to four times each year. Updates include new, additional, and revised data for terrain, airports, runways, and obstacles. Mark V, VI, VII, VIII, and XXII customers receive free database updates for life. (Mark XXI and KGP upgrades are available for a nominal fee.) Updates take 30 minutes or less with a PCMCIA card. For customers with special needs, new database releases can be generated quickly. 100 percent global coverage more than just airports which means you re protected during climb, cruise, descent, landing, and also for strategic emergency flight planning in case of rapid descent. The latitude and longitude reference of the database is WGS84, the global standard. Terrain resolution ranges from 6 arc-sec to 30 arc-sec, for the most precise performance on any target aircraft type.

75 MAINTENANCE SERVICE PLAN (MSP) Business aviation s most comprehensive maintenance program

76 Business Aviation s Most Comprehensive Maintenance Program Your aircraft is a big investment...an investment worth protecting. Designed specifically for your Honeywell engines and Auxiliary Power Units (APUs), MSP is an efficient and cost-effective program offering a practical alternative for managing future maintenance expenses. Aircraft owner/operators have learned to rely on MSP to protect them from the unexpected. So avoid unplanned maintenance costs. Avoid downtime. Avoid unnecessary stress. After all, when it comes to your aircraft, time is money. AVOID UNPLANNED MAINTENANCE COSTS AVOID DOWNTIME AVOID UNNECESSARY STRESS Backed by Product Experts Designed and supported exclusively by Honeywell, the experts behind your engines and APUs, MSP delivers peace of mind in knowing you re covered by the best. Predictable Engine and APU Maintenance Costs Increases accuracy of aviation department s annual budgeting Provides predictable long range financial planning Eliminates cost impact of unscheduled repairs Covers replacement costs of cycle life-limited hardware Annual rate adjustments are limited by U.S. Government economic indices Increase the Value of Your Aircraft Enroll in MSP and enhance the resale value of your aircraft. MSP is officially recognized and rated for its aircraft appreciation in the Aircraft Bluebook Price Digest. Continuous Financial Coverage for Service and Repair Scheduled major maintenance Unscheduled maintenance Service Bulletin incorporation for guaranteed state-of-the-art configuration Rental engine during Compressor Zone Inspections and extended unscheduled maintenance

77 MSP Coverage Options Engine MSP Gold Gold NRL APU MSP Gold Gold On Condition Maintenance CAMP Engine Trend Monitoring S.O.A.P. Kit and Analysis Routine Inspection Parts 1 NLS Routine Inspection Labor Major Periodic Inspection (MPI) / Compressor Zone Inspection (CZI) / Hot Section Periodic Inspections (HSI) Inspection Labor Consumable Parts 1 Component Repair Labor (If Required) Other Required Parts Rental Engine During CZI (From Honeywell Engine Bank) Life Limited Parts Engine Removal and Reinstallation and/or Access Time 2 Transportation of Engine 2 Troubleshooting Labor Allowance 3 Consumable Parts 1 Other Required Parts Component Repair Labor (If Required) Rental Engine (From Honeywell Engine Bank) Exchange Engine/Module/Line Replaceable Unit (LRU) Engine and LRU Removal and Reinstallation and/or Access Time 2 Logistical Support for Road Trips (Engine AOG Only) 2 FOD Gap Coverage 5 Transportation of Unserviceable Engine or LRU Service Bulletins: Category 1, 2, and 3 4 Engine Conversion / Upgrade at Reduced Cost Increases Aircraft Resale / Trade-In Value Program Transferable at Time of Sale New Aircraft APU MSP at No Cost for 5 Years if Propulsion Engines on MSP Routine Inspection MPI / CZI / HSI Unscheduled Maintenance Additional Benefits 1 Fluids (oil, fuel etc.) are not covered 2 Per MSP standard business practices 3 MSP up to 10 hours. MSP Gold up to 20 hours (more than 10 hours requires approval and/or justification). Warranty up to 10 hours (more than 10 requires approval and/or justification). 4 Labor will be covered by MSP when bulletins are incorporated in conjunction with other covered maintenance activities providing convenient access to the applicable engine area; otherwise, labor expenses will be the operator s responsibility. 5 Applicable only to FOD events occurring January 1, 2015 or later. Does not apply to CFE738. NOTE: Service bulletins identified as Category 1, 2, and 3 will be incorporated into MSP engines according to the Compliance Section of the bulletin. All coverage is detailed in executed contract with owner/operator. Examples of items not covered by MSP or MSP GOLD: Items not contained in IPC such as airframe parts and fluids (oil, fuel, etc.); overtime; expedite fees; transportation of components other than engines/apu s and LRU s; labor for ECU downloading; Service Center administration fees for logbook review, material control, freight for internal work orders, etc.; or any service not provided by a Honeywell Authorized Service Center. MSP Gold is not available for TPE331.

78 Find Out More For more information about MSP or to obtain an enrollment quote, please contact any Honeywell Authorized Service Center or one of the MSP Sales Administration offices listed below. We look forward to discussing MSP enrollment benefits with you. Call us at: Or visit us online at: Honeywell Aerospace 1944 East Sky Harbor Circle Phoenix, AZ aerospace.honeywell.com N I 05/ Honeywell International Inc.

79 Propulsion System Maintenance

80 Propulsion System Maintenance Maintenance aligned with aircraft intervals HTF7000 engine inspections and maintenance activities have been aligned with the aircraft inspections, in particular, with nacelle and Integrated Power Plant System (IPPS) inspections. Further, both engine and IPPS maintenance activities and inspections were determined using Maintenance Steering Group (MSG3) standards. Honeywell provides two maintenance plan options for the HTF7000 allowing the customer to select the plan to best meet operational needs. Option 1 is a Task Oriented Maintenance program via MSG3 analysis that involves periodic digital imaging (borescope) inspections. The first borescope inspection occurs at 4,000 hours. The results of these inspections are then used to extend service operation of the engine to the next inspection interval (8,000 hours) without any disassembly of the engine compressor or turbine until the component lives have been reached. Option 2 is a hard-time inspection program in which a hot-section inspection (HSI) and a compressor zone inspection (CZI) are conducted at specific time intervals. These major inspection intervals are currently approved to 3,500/7,000 hours, respectively. From initial concept to servicing the fleet, the HTF7000 team has listened, learned, and then designed, validated, and supported a propulsion system that would be accepted as the best in its class..a design that enabled a step improvement in direct operating cost..a design that would be easy and fun to maintain a design that gives the operator flexibility and is there, ready to fly, when needed!!!! Honeywell Confidential

81 Propulsion System Maintenance Maintenance aligned with aircraft intervals Option 1 vs Option 2 Primary difference is at hot section and core zone inspection - Borescope inspection of engine is accomplished on wing vs. removal for engine teardown inspection Task Oriented Maintenance (TOM), On-condition approach - 8 man-hours for hot section borescope / 16 man-hours for cold section borescope - Maintenance Manual provide inspection and continued operation criteria Traditional scheduled hard time Inspection approach - 32 man-hours for R and R at scheduled HSI / CZI + shop time Honeywell Confidential

82 Propulsion System Maintenance Maintainability MSG3 Integrated with airframe Task Oriented Maintenance - On wing borescope 4,000 / 8,000 hrs Scheduled maintenance option - Traditional approach to HSI /CZI Designed for & with mechanics - No lockwire / no adjustments - LRU R&R avg less than 20 minutes - Standard fittings for all LRUs - 39 borescope ports Honeywell Confidential Engine Condition and Fault Monitoring (ECFR) - Self contained & User friendly - quick download - Maintenance Faults - Lube System / Chips Zapper - Vibration - Event records - FADEC & Pilot Initiated - Performance Data and Trends - Links to Maintenance Manual

83 Propulsion System Maintenance Maintainability in the design Hidden Core No Magnesium Built in Water Wash - Optional Independent fan blade replacement on wing No moisture collection "pockets" in external structures Modular design 39 Borescope ports Video boresecope capability Fadec BIT testing No lockwire on engine components Extensive QAD technology used EGT sensors aft of hot section 90% of engine hotsection & core maintenance can be accomplished on wing or on site!! Dual Channel FADEC control system Engine Control Units with self contained trend monitoring feature Quick dual ECU download to laptop Honeywell Confidential Self draining oil filter Drive point for N2 rotation Electrical Connectors Position preclude water entrapment

84 Propulsion System Maintenance Maintenance Process and Contacts Honeywell is proceeding with a plan that will enable 90% of all propulsion system maintenance to be accomplished with the engine remaining on-wing and/or on-site. Recall that Honeywell authorized Line and Flight Line service centers perform basic system troubleshooting, fault diagnostics, LRU replacement, but not mid-point inspection capability. Mid-point inspection (Hot section, fan/fan stator, and accessory gearbox) maintenance is accomplished with support from Honeywell authorized Major service centers, with remaining core access maintenance accomplished by Heavy service centers. Major service centers and Heavy service centers are in operation today. They are only located in the continental United States, but a minimum of two service centers provide worldwide rapid response support. As the fleet continues to grow, additional service centers will be positioned outside the continental United States Please feel free to contact the Honeywell Customer Support office for the most current status. Honeywell Confidential

85 Propulsion System Maintenance Schedule Light Maintenance Manual Section Manufacturers Inspections Honeywell Confidential

86 Propulsion System Maintenance Schedule For reference only Honeywell Confidential

87 Propulsion System Maintenance Schedule For reference only Honeywell Confidential

88 Propulsion System Maintenance Schedule For reference only Honeywell Confidential

89 Propulsion System Maintenance Schedule For reference only Honeywell Confidential

90 Propulsion System Maintenance Schedule For reference only Honeywell Confidential

91 Propulsion System Maintenance Schedule For reference only Honeywell Confidential

92 Propulsion System Maintenance Schedule For reference only Honeywell Confidential

93 Propulsion System Maintenance Schedule For reference only Honeywell Confidential

94 Propulsion System Maintenance Schedule For reference only Honeywell Confidential

95 Propulsion System Maintenance EEI (e-engine Interface) The e-engine Interface (EEI) is a propulsion system maintenance tool that provides aircraft maintenance personnel with an integrated platform from which they can perform troubleshooting, data collection, analysis and test of the aircraft propulsion system. EEI has been designed for use by aircraft maintenance personnel, service centers, and private aircraft owners. EEI allows the user to interface with HTF7000 Electronic Control Units (ECU s) via a data download kit. EEI is used to download data from the ECU s, and view and print the resulting data files. EEI also allows data files to be uploaded to the e-engines website with a computer and an Internet connection. A list of EEI functions with descriptions is shown below: Download Function: The Download Function allows you to transfer stored data from the ECU to the PC for storage and analysis. Review Function: The Review function allows you to review and analyze the downloaded/stored data from the ECU s. Upload Function: The Upload function allows you to transfer files from the PC to the e- Engine website. Initialize Engine: The Initialize Engine function allows you to transfer new engine part number, model number, and serial number to the ECU s when the ECU s are replaced. MC Monitor Functions: Allows you to view and reset Maintenance Conditions from a selected engine. Realtime Function: Allows you to monitor or record engine data under operating conditions Honeywell Confidential

96 Propulsion System Maintenance EEI Data Download Kit A complete EEI Data Download Kit (P/N ) has been created for Flight Line and Line service centers. This 2 kit part number includes the Quatech PCMCIA card and cable as shown in the picture below. For those that have already purchased the EEI Data Download Kit P/N and are interested in upgrading to the -2 kit configuration, the PCMCIA card and cable can be purchased through Quatech ( part number QSP- 200/300-BA (which includes cable P/N A). Approximate cost of the PCMCIA card and cable is <$ US. Honeywell recommends anyone purchasing the QSP-200/300-BA PCMCIA card from Quatech directly to specify that cable P/N A is required to avoid receiving an incorrect cable. EEI Data Download Kit (P/N ) includes Quatech PC card, cable A, maintenance panel interface cable , and EEI software version V Honeywell Confidential

97 Propulsion System Maintenance ECFR (Engine Condition Fault Reporting) In order to assist the operator in obtaining maintenance data, the engine ECU incorporates ECFR software that automatically stores operational data that can be downloaded and used by the operator. To download and view data, a personal computer with EEI software is required. EEI also facilitates that the transfer of the data to the Honeywell e-engine web application that is customized and secure for each operator. The e-engine web application also provides the operator with advanced maintenance tracking and trending features. The ECU continuously monitors the necessary parameters and periodically stores them in data buffers located within the ECU. The data buffers are then downloaded for evaluation of engine use, updating of the engine logbook, and determination of required maintenance actions. By reviewing these data records, a maintenance crew is capable of evaluating vital engine and aircraft operational statistics, troubleshooting engine anomalies, and capturing actual engine indication alerts or exceedance values for proper logbook entries and follow-up maintenance. Engine maintenance and troubleshooting information Automatic interpretation of faults to LRU maintenance conditions (MCs) Current and historic MCs Engine exceedance records of N1, N2, ITT, vibration, and other parameters Automatic and pilot-initiated engine event records Engine logbook information Operating and flight time Component life-cycle counts Engine operational information LP / HP rotor speed profiles ITT profiles Performance and vibration data Lubrication system data Start quality Other features Engine and aircraft statistics tracking Data integrity provisions Enhanced A/C maintenance page Automatic calculation and annunciation of system TLD status Honeywell Confidential

98 Propulsion System Maintenance SpotLight Maintenance Troubleshooting Tool SpotLight is an experience-based diagnostic engine troubleshooting system available via e- Engines, or remotely on your personal computer at an additional fee. Honeywell, in partnership with Casebank Technologies, has developed a line maintenance troubleshooting and diagnostics tool specifically for operators and service centers to improve aircraft dispatchability. SpotLight is a diagnostic decision support tool that utilizes field service reports, maintenance manuals, and past troubleshooting experience. This service is part of Honeywell s continuous effort to reduce maintenance and repair turn times, reduce cost of ownership, and provide expert system applications to field personnel. SpotLight is available in two formats; 1) SpotLight Internet only available through the e-engine website at or 2) ordered separately as SpotLight Remote, a standalone database for laptop computers that does not require an Internet connection to run a troubleshooting session. This option is available for an additional fee. SpotLight is a no-charge service to operators with engines or APU s that are either in warranty, or covered under an existing MSP/FMP contract with Honeywell. Operators with engines or APU s that are out of warranty and not covered under an existing MSP/CSP contract can purchase SpotLight Internet for $5.00 per aircraft flight hour calculated annually in advance. SpotLight Remote is available directly from CaseBank for $7.50 per flight hour calculated annually in advance. For more information on SpotLight, please reference SIL AS907-2 located in this binder. Honeywell Confidential

99 Propulsion System Maintenance SpotLight Maintenance Troubleshooting Tool Case-based reasoning system Utilizes field service reports, maintenance manuals, and troubleshooting experience 2,000 + cases entered to date Honeywell Confidential

100 Propulsion System Maintenance Trend Monitoring Jet-Care The HTF7000 Propulsion system has a sophisticated, user friendly Engine Condition Fault Reporting and Trend Monitoring system contained within the Engine Control Unit. Performance trend data can be easily downloaded by the operator utilizing a laptop computer with EEI software installed. Jet-Care is conducting performance trend analysis for the Honeywell HTF7000 family of engines. This service with over two decades of successful support of the Honeywell TFE731 fleet of engines will be invaluable for tracking engine health over the course of engine operation. A number of potentially expensive and time-consuming repairs have been avoided by identifying shifts in engine performance trends Jet-Care evaluates and analyzes trends in the performance-snapshot data using proprietary methods that normalize such factors as altitude, Mach number, and ambient temperatures. This normalization allows for smooth trend characterization, facilitating better and more accurate trend evaluation. Operators can initiate preventive actions based on Jet-Care s evaluation of the takeoff and cruise data, reducing engine damage, additional maintenance costs, and aircraft downtime. Honeywell Confidential

101 Propulsion System Maintenance Trend Monitoring Jet-Care Honeywell has made enrollment into the Jet-Care program a requirement for MSP operators. As such, Honeywell is providing the Jet-Care program to all operators under MSP at no additional cost. MSP operators not currently enrolled will need to complete an enrollment form. Enrollment into Jet-Care can be accomplished by completing the enrollment form, see SIL AS907-3, or contact Jet-Care at; and faxing it to USA Attn: Josh Wagner or UK Alan Baker: +44(0) Non-MSP operators may subscribe to the program at a reasonable annual fee. Non-MSP operators should contact Jet-Care International direct at one of the provided addresses or telephone numbers concerning the cost and/or enrollment process. For more information on Jet-Care, please visit Jet-Care online at or reference SIL AS907-3 located in this binder. Honeywell Confidential

102 Propulsion System Maintenance Oil Analysis SOAP Although there is no SOAP / oil analysis requirement for the HTF7000, operators may be required to perform SOAP s as part of engine maintenance troubleshooting. Three locations are available for oil analysis: 1) Honeywell Oil Analysis Laboratory 1944 East Sky Harbor Circle Phoenix, AZ ) Europe / Asia / Africa / Middle East Spectro - Palace Gate Odiham Hampshire RG29 1NP UK Contact: 3) Wearcheck Africa PO Box Westmead 3608 South Africa Tel Fax Honeywell Confidential

103 Propulsion System Maintenance Time Limited Dispatch (TLD) The FADEC control system is designed to meet the FAA reliability and integrity requirements under TLD operation. The HTF7000 is certified for 125 hour short-term and 500 hour long-term TLD. The FADEC system provides the capability to assess control system faults and determine overall system dispatch status. The four TLD categories are: NO DISPATCH (ND): faults that require CAS indication (FADEC FAIL status indication) logbook entry, and/or repaired prior to next dispatch. SHORT-TERM DISPATCH (STD): faults that require indication (FADEC FAULT status indication) logbook entry, and are dispatchable within a maximum operating ST interval, as defined in the Airworthiness Limitations section of the engine LMM. LONG-TERM DISPATCH (LTD): faults that do not require crew indication and are dispatchable within a maximum operating LTD interval, as defined in the Airworthiness Limitations section of the engine LMM, which also defines periodic inspection and repair of LTD faults. NO IMPACT (N): faults that do not require crew indication and do not fall into any of the other three categories (ie ND, STD, LTD). The repair interval is agreed upon between the engine and aircraft manufacturer and/or the operator Honeywell Confidential

104 GNS-XLS FMS Global customer support Honeywell s avionics are based on proven technology providing exceptionally high reliability and simplified maintenance. To help ensure optimal operation conditions, Honeywell provides comprehensive installation consultation and support tailored to the unique needs of each operator. Additionally, our product support services include regularly scheduled maintenance and pilot training courses and support documentation. When service is needed, our customer engineers and service centers are strategically located around the world to provide efficient, responsive support. Honeywell remains unsurpassed in the scope and variety of services, which range from SPEX exchange of line replaceable units to personalized service contracts designed to fit the resources and circumstances of every operation regardless of size or business nature. GNS-XLS Enhanced specifications TSO: C 115a, C129 A1/B1/C1 Environmental: RTCA DO-160C (DIFI) VBA-(MNB) E1XXXXXXXZAAZZXZKXXX Height: 4.5 in. ( cm) Width: 5.75 in. ( cm) Depth: 6.51 in. ( cm) Depth w/connector: 8.5 in. (21.59 cm) Weight: 7.0 lbs. (3.18 kg) Power Requirements: 18-32VDC, 27.5W nominal; 1.6A nominal, 3.6A max. 26VAC, 400 Hz AC Reference, 3.0VA max. Honeywell Aerospace Business & General Aviation 1944 E. Sky Harbor Circle Phoenix, AZ U.S. Toll Free: International Tel: A August Honeywell International Inc. GNS-XLS Enhanced Global Flight Management System

105 GNS-XLS Enhanced: New Levels Of Capability A compact, low cost FMS combining GPS approach technology with graphical weather and EGPWS display capability. The new GNS-XLS Enhanced offers performance, flexibility and value in a single integrated unit. PLANNING AHEAD The GNS-XLS Enhanced automates the functions of area navigation (RNAV). The GNS-XLS Enhanced is the ideal platform with our exclusive AFIS Airborne Flight Information Service. AFIS brings real-time data link communications and graphical weather to the flight deck. GNS-XLS Enhanced Database Features Derived from the GNS-X, the industry s most popular navigation management system, the GNS-XLS Enhanced Flight Management System represents a natural evolutionary step in a low cost FMS. With a built-in GPS It also provides B-RNAV and RNP-10 (Required Navigation Performance) capability for world-wide flight planning. GNS-XLS Enhanced lateral and vertical navigation functions All VHF NAVAIDs receiver, the GNS-XLS Enhanced provides en route, terminal and non-precision approach navigation capability. It also offers text and graphical weather With an easy-to-use reference and coupled VNAV capability, vertical portions of a flight plan can be built in advance, with altitude constraints, Greenwich date and mean time All airports with hard surface through our exclusive AFIS Airborne Flight Information Service. offsets and flight path angles programmed to vertical waypoints. By Present position coordinates runways All high-and low-altitude intersections All on-and off-airway NDBs All outer markers Runway thresholds The GNS-XLS has the capacity to blend position data from a full complement of other navigation sensors, ensuring navigation availability, accuracy and reliability. Major functions include advanced search patterns for search and rescue operations, flight planning, flight plan storage, fuel management and COMM, NAV, ADF and transponder radio tuning, with 8.33 MHz support. preprogramming a cruise altitude, the system automatically projects a top-of-climb and top-of-descent, reducing pilot workload; a Vertical Direct-To feature makes vertical profile changes fast and easy. CONVENIENCE AND SAVINGS Amazingly compact, the GNS-XLS Enhanced incorporates its own database card reader. Allowing you to perform database updates more easily and quickly, eliminating the need for a separate data transfer unit. Magnetic variation Stored waypoint coordinates Stored flight plans Departure time/time over last waypoint Bearing and distance to waypoint High-altitude and low-altitude airways by name SID and STAR waypoints by procedure name All RNAV/GPS approach procedures WORLD-CLASS PERFORMANCE Providing easy-to-use great circle navigation, the GNS-XLS Enhanced combines sensor input with internal database information to calculate Direct-To paths. It can follow a predetermined flight plan or track a route programmed in flight, while its vertical navigation feature even allows you to fly VNAV flight paths. The system s four-channel auto fuel flow feature provides the crew with access to such information as fuel remaining, fuel consumed, gross weight and individual engine fuel consumption, to help determine your optimum range and fuel requirements. Combine Area Navigation (RNAV) and direct routing with Vertical Navigation (VNAV) operation and the GNS-XLS Enhanced will literally pay for itself over time. Estimated time to waypoint Estimated time of arrival (ETA) Wind direction and speed Desired track Drift angle Information is displayed to the flight crew on a full color, 4 inch flat-panel liquid crystal display (LCD). The GNS-XLS Enhanced features internal analog and digital interfaces, and either a standard or typewriter-style keyboard with Ground speed Track angle error line select keys for fast, efficient data entry. Crosstrack distance WITH BUILT-IN GPS With its internal eight-channel GPS receiver, the GNS-XLS can continuously acquire and track signals from as many as eight Global Positioning Systems satellites. For greater reliability, the GNS-XLS Enhanced features fault detection and exclusion (FDE) for oceanic and remote area operations and receiver autonomous integrity monitoring (RAIM). LADDER SEARCH EXPANDING SQUARE SEARCH ORBIT SEARCH SECTOR SEARCH PARALLEL SEARCH Typical search patterns Vertical deviation Range-and time-to-altitude profile point Estimated crossing altitudes Target altitude rate For special missions, the GNS-XLS Enhanced offers the added configuration capability for Maritime Surveillance Programming. This allows the use of distinct search patterns, along with a newly implemented break-and-resume capability.

106 Operator Information Wire Date: July 21, 2004 Revision to: To: Subject: Operator Information Wire AS OIW-001 HTF7000 (AS907)/ Challenger 300 Operators Missing Oil Filter Elements on A/C Issue Closed Applications: AS A OIW AS OIW-001 was issued May 5, 2004 and r ecommended verification of the presence of oil filter elements on all in-service aircraft within a period of 12 months from the release of the OIW. Since the r elease of thi s i nitial OIW, Honeywell has proactively inspected all engines within the affected population and has found oi l f ilters pr esent i n al l eng ines, as expected. As a r esult of these i nspections, Honeywell considers this issue to be closed, with no additional action to be taken by all operators and ser vice centers. Please accept our apologies for any inconvenience this issue has created. For those interested in an HTF7000 program status, please log on to and go to the C ommunications section. Our goal is to provide timely communication for our operators and service centers in order to minimize any i nconvenience to thei r dai ly oper ation. If you have any questions or concerns, please contact Joe Hough, HTF7000 Customer Support Program Manager at or your Honeywell Field Service Engineer. Sincerely, Joe Hough Customer Support Program Manager HTF7000 JWH/sc AS OIW-001 rev1.doc

107 Operator Information Wire Date: June 8, 2004 Refer to: To: Subject: Operator Information Wire AS OIW-002 HTF7000 (AS907) Operators and Authorized Service Providers Unscheduled Engine Removal Applications: HTF7000 (AS A) As par t of our customer suppor t str ategy, w e hav e made a commi tment to pr ovide proactive communication to our oper ators. T his i s to ensur e that accur ate, f actual information regarding fleet issues is communicated as quickly as practical. With that in mind, we would like to provide you with information pertaining to the f irst unscheduled engine removal (UER) of an HTF7000. Approximately one w eek ag o, an operator's m aintenance f acility perf ormed a normal aircraft pre-flight inspection, which included hand rotating the engine fan / low-pressure spool. T his r esulted i n r estricted to no spool rotation accompanied by a screeching / rubbing noise. Additionally, there had been no operational abnormalities or changes to normal parameters noted by the flight crew, prior to that inspection. Honeywell and our service partner performed a di agnostic borescope inspection of the low-pressure tur bine ( LPT) modul e and " hot secti on " and reviewed engine control system data to deter mine r oot cause. T he onl y abnor mality noted was minor impact damage to some LPT bl ades. Si nce, the sour ce of the r otational i ssue and LPT damage coul d not be i dentified, the eng ine w as r emoved and r eplaced with a spare unit. Honeywell in coordination w ith Bom bardier w ill perf orm a detailed borescope and disassembly inspection this week to determine the root cause of the issue. This activity is expected to complete by the end of this week. We are committed to q uickly under standing thi s i ssue and pr oviding suppor t to meet your expectations. A follow-up communication will be prov ided later this w eek with the results of this week s inspection. Please continue to operate and maintain your engines in accordance with the Airplane Flight Manual and Engine Maintenance Manual respectively. AS OIW-002.doc

108 Operator Information Wire If you have any questions or concerns, please contact Joe Hough, HTF7000 Customer Support Program Manager at or your Honeywell Field Service Engineer. Sincerely, Dan Fuller Joe Hough Program Director Cust omer Support Program Manager HTF7000 HT F7000 DLF/sc AS OIW-002.doc

109 Operator Information Wire Date: June 18, 2004 Refer to: To: Subject: Operator Information Wire AS OIW-003 HTF7000 (AS907) Operators and Authorized Service Providers Unscheduled Engine Removal Applications: HTF7000 (AS A) This Oper ator Inf ormation W ire pr ovides an update to the pr 2004-OIW-002, dated 7 June eviously issued AS900- Honeywell has compl eted the detai led bor escope i nspection and disassembly of the engine removed in May due to the abnor mal low pressure spool rotational resistance and minor impact damage to some l ow pr essure tur bine bl ades. T he di sassembly inspection revealed the cause of the i mpact damag e and r otational i ssues to be associated with twelve Hi-Lok fasteners that secur e a cool ing airflow seal to the l owpressure turbine stage 1 nozzle. A total of four collars were missing from the aft side of the twelve Hi-Loks and caused downstream turbine blade damage. The remaining eight fasteners were intact. As part of the eng ineering i nvestigation, H oneywell has per formed a bor escope inspection of the si ster engine installed on the same aircraft to gather additional data. There was some minor metal spray on the low-pressure turbine, but no blade damage present as seen on the other eng ine. Addi tionally, a f an v isual i nspection and borescope inspection of the compr essor w ere al so compl eted and show ed mi nor Foreign Object Damage (FOD). With this, it w as jointly decided w ith the customer to perform a precautionary removal of the sister engine as well. A disassembly inspection of the si ster engine, which began this week, revealed that a single Hi-Lok collar had r eleased and i t was recovered within the cool ing airflow seal cavity. This was the same location as described above for the first engine. The eleven remaining fasteners were intact. Engineering analysis indicates that ther e would be no operational impact in the unlikely event of all twelve fastener collars releasing. Honeywell is aggressively working through a detailed root cause analysis and corrective action plan in conjunction w ith Bombardier and the FAA. T he corrective action plan will be provided to operators in the next OIW.

110 Operator Information Wire Please continue to operate and maintain your engines in accordance with the Airplane Flight Manual and Engine Maintenance Manual respectively. If you have any questions or concerns, please contact Joe Hough, HTF7000 Customer Support Program Manager at or your Honeywell Field Service Engineer. Sincerely, Dan Fuller Joe Hough Program Director Cust omer Support Program Manager HTF7000 HT F7000 DLF/sc

111 Operator Information Wire Date: June 30, 2004 Refer to: To: Subject: Applications: Operator Information Wire AS OIW-004 HTF7000 (AS907) Operators and Authorized Service Providers Unscheduled Engine Removal HTF7000 (AS A) This Operator Information Wire provides an update to the previously issued AS OIW As previously referenced, two fielded engines were found with loose Hi-Lok fasteners, which attach a stationary cooling flow seal to the Stage 1 Low Pressure Turbine (LPT) nozzle frame. Honeywell has completed a near-term corrective action plan to mitigate future engine fleet issues. We are taking a conservative and proactive approach to the operational fleet by incorporating a small weld to the Hi-Lok nut to ensure it remains in position. Honeywell in conjunction with Bombardier is now incorporating the updated configuration, per Service Bulletin AS in all new engines prior to delivery of aircraft beginning this week. Eight additional engines have completed disassembly inspection and modification with no Hi-Lok abnormalities present. For aircraft already in-service, Honeywell has issued Service Bulletin AS on 25 June The service bulletin recommends a borescope inspection of the low-pressure turbine within 400 hours of receipt of the document to visually inspect for low-pressure turbine blade damage, which could be an indicator of a fastener collar that has released. If damage is present and Honeywell is in concurrence with the findings, Service Bulletin AS (weld improvement configuration) should be incorporated within 150 flight hours. If no damage is present, repetitive borescoping is recommended at 400-hour intervals until Service Bulletin AS is complied with at either next exposure of the LPT1 nozzle or 4000 hours Time Since New (TSN). Propulsion system parts and labor activities related to this modification are covered under new engine warranty. If you have any questions or concerns regarding this program, please contact Joe Hough, HTF7000 Customer Support Program Manager at or your Honeywell Field Service Engineer. Sincerely, Dan Fuller Program Director HTF7000 Joe Hough Customer Support Program Manager HTF7000 DLF/sc 1

112 LPT1 Nozzle - Hi-Lok Issue Two fielded engines experienced loosening of some fasteners used on Stage 1 Low Pressure Turbine Nozzle (LPT1 Nozzle) These fasteners (12) attach aft cooling air seal flange to nozzle assembly Loose fasteners determined by both Honeywell and Bombardier not to impact flight safety nor engine operation Neither engine exhibited operational symptoms 21 June 2004 Honeywell Confidential and Proprietary 1

113 Honeywell proactive solution available Near term solution available Recommended Service Bulletin AS Puddle weld on Hi-Lok nut to secure in place Production and pre-delivery aircraft Engine upgrade initiated to incorporate Puddle weld next 18 to 20 weeks TUS / ICT / YUL engines in progress Fielded aircraft Recommended Service Bulletin AS issued Perform baseline borescope inspection within 400 hrs, and recurring borescope each 400 hrs thereafter Approx. 1 hour per engine to complete inspection Determine if LPT blade DOD is present If so, operator should comply with upgrade within 150 hours» Coordinate work / schedule with Honeywell and Bombardier customer support» ICT will be primary focal point If no damage present, continue borescope interval, then comply with upgrade at 4000 hour HSI or MPI visit Long term solutions in review Fastener robustness changes May require casting change to LPT1 nozzle to support larger fastener 21 June 2004 Honeywell Confidential and Proprietary 2

114 Operator Information Wire Date: 10 September, 2004 Refer to: To: Subject: Operator Information Wire AS OIW-005 HTF7000 (AS907) Operators HTF7000 Program Aft Bearing Sump Rework Applications: HTF7000 (AS A) Honeywell recently completed a fleet upgrade program to all pre-delivery engines. This program upgraded the fastener mechanism installed in the low-pressure turbine stage 1 cooling flow seal. D uring the pr ocess of upg rading the eng ine l ow-pressure tur bine, Honeywell removed and reinstalled the aft sump bearings to gain access to the affected areas of the engine. W e hav e deter mined based on the r ework pr ocess of the l ast engines thr ough thi s pr ogram that the af t sump bear ing w as improperly torqued to a value above our nominal standard f or a por tion of these eng ines. This over-torquing could result in reduced bearing life. W ith our proactive support philosophy and desi re to always be conser vative relative to f light safety, we need to re-torque the aft bearing to the proper desired value on the affected engines. In order that we accomplish this process, mitigate operational risk, and minimize impact to your schedule, we have released Service Bulletin AS describing in detail the cor rective acti on and the af fected eng ine ser ial number s. If you have an engine within this population called out in the serv ice bulletin, we will be contacting you shortly to review this bulletin and the correctiv e action plan that will bring your engines back to the desired torque value. We sincerely apologize for the i nterruption to y our flight schedule, but our goal for the HTF7000 program is to ensure our product operates safely and our support team and philosophy exceeds your expectations. Thank y ou f or y our cooper ation and under standing. If y ou hav e any q uestions or concerns before our next verbal communication, please contact Joe H ough, HTF7000 Customer Support Program Manager at or your Honeywell Field Service Engineer. Sincerely, Dan Fuller Joe Hough Program Director C ustomer Support Program Manager HTF7000 H TF7000 DLF/sc

115 Operator Information Wire Date: September 21, 2004 Refer to: To: Subject: Applications: Operator Information Wire AS OIW-006 HTF7000 (AS907) Operators and Authorized Service Providers HTF7000 Program Update and NBAA M and O Schedule HTF7000 (AS A) The HTF7000 fleet has recently crossed over the 8,000 engine fleet hour milestone, well on our way to a pr ojected 10,000 engine fleet hour by year s end. Entry into Service for the HTF7000 propulsion system is ex ceeding our goals and ex pectations from a desig n reliability standpoint and support team execution strategy. Additionally, we want to ensure that the HTF7000 system and support teams are meeting and exceeding your expectations as well. Honeywell would like to extend our many thanks to our operators for making these milestones occur. We have just completed the low pressure turbine stage 1 noz zle support upgrade program for all pre delivery aircraft working in conjunction with Bombardier, and hav e distributed a ser vice bulletin with the recommended inspection intervals for our in ser vice fleet. With respect to Line Replacement Units, we are in t he process of completing robustness improvements to the fuel pressure switch, f uel f ilter im pending by pass sw itch, oil pr essure sensor, ig nition plug s and leads, and ignition exciter units. We have had very few field issues related to LRUs, but we are striving to achiev e a Benchm ark lev el of ser vice r eliability f or t he HT F7000 pr opulsion by aggressively addressing field issues. Most of these items will be available to the fleet during the 4 th quarter of this year. If you as a cust omer have any questions, concerns or suggestions regarding the operation or maintenance of your HTF7000 propulsion system, the HTF7000 Team would like to hear from you. Cust omer input s ar e g ained t hrough Reg ional Sem inars, NBAA M and O conf erences, and t hrough indust ry t rade publicat ions. T o t hat end, w e w ould also welcome your inputs through the upcoming ProPilot magazine survey. The combined inputs are important to us, in order that we understand your needs and better support you the operator. Lastly, this year s HTF7000 Maintenance and Operator s seminar at NBAA in Las Vegas is now scheduled to occur on W ednesday, 13 O ctober 2004 at 10:30 AM. W e look forward to seeing many of your there. For those who can t m ake t he M and O, Honey well w ill also send each operator a copy of the annual update presentation on CD-ROM during the next month. Each operator should have also received a copy of our Customer Support Handbook and handy wallet card with phone numbers for key support personnel and our authorized service providers. If you have not received these items, please cont act us and w e will g ladly f orward addit ional copies. The Handbook and our HTF7000 Operator Newsletter are also available at 1

116 Operator Information Wire under the communications menu for HTF7000. See you at NBAA! Sincerely, Dan Fuller Joe Hough Program Director Cust omer Support Program Manager HTF7000 HT F7000 DLF/sc 2

117 Operator Information Wire Date: February 18, 2005 Refer to: To: Subject: Operator Information Wire AS OIW-007 HTF7000 (AS907) Operators and Authorized Service Providers Threshold Sampling Program Update Applications: HTF7000 (AS A) In keeping with our proactive communications promise to you, this informational letter is intended to pr ovide an update as to the pr ogress of the Threshold Sampling Program (TSP). The TSP is a FAA appr oved pr ogram w hich uses f ielded eng ine component inspection and test data at planned in-serv ice intervals to substantiate the reliability of these components, as well as to assess the adequacy of planned engine maintenance. In other words, the TSP provides an early assessment of the propulsion system and the certified entry-into-service maintenance intervals. Honeywell launched the T SP on a l ead-the-fleet customer aircraft last week, focusing on i nspection of hot- section eng ine components v ia di gital bor escope i maging. At 1,230 hours of field oper ation, al l hi gh and l ow pr essure tur bine r otational and stati c components on both eng ines ex hibited ex cellent condi tion, well within maintenance manual l imits f or nor mal w ear. C ontinuation of the inspections at the combustion chamber r evealed unex pected and pr emature er osion at the dome r egion of each combustor which was greater than our test experience to date. T hese two combustors are in the process of being rem oved and w ill g o through extensive engineering inspections and anal yses. It must be hi ghlighted that no operational symptoms had been observed by both the customer and the download EEI trend data for either engine prior to these inspections. As these initial i nspections at 1,230 hour s r epresent the f irst i ndications of f ielded combustor heal th, H oneywell i s cur rently i n the pr ocess of per forming addi tional combustor inspections on other lead-the-fleet aircraft over the next few weeks. T hese data will help both to understand the premature erosion and determ ine the course of follow-on action for the fleet, if any. During this time, no action is required by operators and service providers as this issue does not impact flight safety. Honeywell has been i n continual close coordination with Bombardier on this issue and will drive toward root cause and correctiv e action of the prem ature com bustor dom e erosion as quickly as possible. We are committed to q uickly under standing thi s i ssue and pr oviding suppor t to meet your expectations. A f ollow-up communication will be prov ided after the nex t two sets of combustors have been inspected. AS OIW-007.doc

118 Operator Information Wire Please continue to operate and maintain your engines in accordance with the Airplane Flight Manual and Engine Maintenance Manual respectively. If you have any questions or concerns, please contact Joe Hough, HTF7000 Customer Support Program Manager at or your Honeywell Field Service Engineer. Sincerely, Dan Fuller Joe Hough Program Director C ustomer Support Program Manager HTF7000 H TF7000 DLF/sc AS OIW-007.doc

119 Operator Information Wire Date: June 28, 2005 Refer to: To: Subject: Operator Information Wire AS OIW-008 HTF7000 (AS907) Operators and Authorized Service Providers LPT1 Nozzle Fastener Issue Closure Applications: HTF7000 (AS A) This Oper ator Inf ormation W ire pr ovides an update to the pr eviously issued AS OIW-002 and -003 operator wires issued last year. As previously referenced, two fielded eng ines w ere f ound w ith l oose H i-lok fasteners which attach a stationary cooling f low seal to the Stag e 1 Low Pr essure Turbine (LPT) nozzle frame. Service Bulletins AS and 9011 w ere r eleased by H oneywell and a proactive campaign was launched to correct the issue in all affected engines. Honeywell is pleased to r eport to al l oper ators that thi s pr oactive r etrofit i s 100% complete. Further to this, none of the engines (outside of the original two cited above) in this retrofit contained nozzles with loose fasteners. Service Bulletins AS and 9011 will be inactivated, and we appreciate your cooperation during this program. If you have any questions or concerns, please contact Joe Hough, HTF7000 Customer Support Program Manager at or your Honeywell Field Service Engineer. Sincerely, Dan Fuller Joe Hough Program Director C ustomer Support Program Manager HTF7000 H TF7000 DLF/sc AS OIW-008 draft.doc

120 Operator Information Wire Date: July 15, 2005 Refer to: To: Subject: Operator Information Wire AS OIW-009 HTF7000 (AS907) Operators and Authorized Service Providers Combustor Life Update Applications: HTF7000 (AS A) This Oper ator Inf ormation W ire pr ovides an update to a pr eviously released AS OIW-007 operator w ire issued last February. As discussed, Honey well s proactive inspections of two l ead-the-fleet combustor s r evealed pr emature er osion greater than previous test engine data. At j ust over 1,200 hour s TSN, there were no operational symptoms due to this progressive combustor erosion, however, the existing maintenance manual criteria at the ti me i nstructed f or r eplacement of these combustors. Since then, additional combustors f rom l ower and hi gher ti me eng ines hav e been inspected and sev eral combustors have been r eplaced. Eng ineering reviews of these fielded combustor s hav e been conducted, mai ntenance manual cr iteria hav e been matured, and a j oint H oneywell and Bombar dier pr ogram office decision has been made to l aunch a desi gn i mprovement ai med at r ecapturing a 4,000 hour l ife combustor. Honeywell will provide periodic updates on the progress of this effort. In the mean ti me, H oneywell has r ecently r eleased an inspection service bulletin, AS This bulletin specifies an initial on-wing borescope inspection of the combustor to be conducted between 1,200 and 1,245 hour s T SN. M aintenance manual criteria w ill be used to determ ine correctiv e action, w hich w ill either be 1) to continue operation as-is, or continue to the nex t inspection interval as speci fied in the maintenance manual 2) or to r eplace the combustor w ithin a speci fied interval. Honeywell is finalizing the logistics with several authorized service centers to 1) conduct the borescope inspections, data review, and disposition, and 2) most efficiently perform the replacement of any combustor that does not pass mai ntenance manual criteria so as to minimize the impact to our customers. It is expected that the impact of this in spection p rogram w ill n ot b e f elt f or a la rge portion of our tr aditional oper ators unti l y ear 2007, or the thi rd y ear of operation assuming an av erage oper ation ti me of 30 to 40 hour s TSN each month. However, Honeywell i s al ready near ing f ull pr eparation r eadiness, w ith ser vice center teams in place and logistics issues resolved by the end of T hat will provide our team s a full year to optimize our processes and procedures and implement improvements where necessary to make these inspections flow as smooth as possible. In the near f uture, Honeywell will provide regular updates of this issue in our Operator AS OIW-009.doc

121 Operator Information Wire Newsletters and i n per son at v arious Bombar dier Challenger 300 seminars such as M&O s, EBACE, NBAA, PAMA, and so forth. If you have any questions or concerns, please contact Joe Hough, HTF7000 Customer Support Program Manager at or your Honeywell Field Service Engineer. Sincerely, Dan Fuller Joe Hough Program Director C ustomer Support Program Manager HTF7000 H TF7000 DLF/sc AS OIW-009.doc

122 Operator Information Wire Date: December 12, 2005 Refer to: To: Subject: Operator Information Wire AS OIW-010 HTF7000 (AS907) Operators and Authorized Service Providers Notification of Commanded Engine In-Flight Shutdown Applications: HTF7000 (AS A) This operator wire is being issued to inform all operators and service providers of an engine-caused in-flight shutdown, the first for the fleet of over 100 engines. The event occurred on Sunday, D ecember 4, Appr oximately 20 mi nutes i nto the f light and during level cruise at FL450, the cr ew reported a L ENG OIL PR ESS LOW message and the l eft engine oi l pr essure r eading dr opped to 26 PSI. In accor dance w ith Aircraft Flight Manual procedures, the flight crew secur ed the l eft eng ine and r eturned to Lov e Fi eld i n D allas where an uneventful single engine landing was performed. Honeywell r esponded to the ev ent by coor dinating a cor rective acti on plan with the operator and service pr ovider. Eng ine oi l l evel appear ed to be nor mal and a subseq uent g round r un show ed normal engine readings. Fur ther on si te investigations determined that the l oss in oil pressure may have been the di rect r esult of a r estriction di scovered i n the oil system. This restriction was determined to be mater ial possi bly f rom a mai ntenance tow el or rag, which was lodged in the magnetic plug port screens of the accessory gearbox. Upon further discussions with the operator of the findings, the decision was made to remove the engine and replace with a rental engine so a more in-depth investigation could be performed. The aircraft returned to service Thursday, December 8. At this time, the subject engine is being prepared for teardown and continued investigations. Further to thi s, H TF7000 Li ght M aintenance M anual pr ocedures ar e bei ng r eviewed, and service center maintenance processes are being reviewed. W e are committed to quickly understanding this issue, and improvements based on these reviews will be communicated to the fleet. Please continue to oper ate and mai ntain your engines in accordance with the Ai rcraft Flight Manual and Engine Maintenance Manual respectively. If you have any questions or concerns, please contact Joe Hough, HTF7000 Customer Support Program Manager at or your Honeywell Field Service Engineer. Sincerely, Dan Fuller Joe Hough Program Director C ustomer Support Program Manager AS OIW-010.doc

123 Operator Information Wire Date: January 5, 2006 Refer to: Operator Information Wire AS OIW-010 Rev 1 To: Subject: HTF7000 (AS907) Operators and Authorized Service Providers Notification of Commanded Engine In-Flight Shutdown - Update Applications: HTF7000 (AS A) This operator wire is being issued to update all operators and service providers of the engine-caused in-flight shutdown first reported in OIW AS , December 12, Background: The event occurred on Sunday, December 4, Appr oximately 20 mi nutes into the flight and during level cruise at FL450, the cr ew reported a L ENG OIL PRESS LOW message and the left engine oil pressure reading dropped to 26 PSI. In accordance with Aircraft Flight Manual procedures, the flight crew secur ed the l eft eng ine and r eturned to Lov e Fi eld i n D allas where an uneventful single engine landing was performed. On site investigations determined that the l oss in oil pressure may have been the di rect result of a restriction discovered in the oil system. This restriction was determined to be mater ial possibly from a maintenance towel or rag, which was lodged in the mag netic plug port screens of the accessor y gearbox. The engine was removed for further investigation and a rental engine installed. Update: Entry to the eng ine was performed January 3, beg inning with access to the #2-3 bearing cavity in the f ront end. As the #2-3 bear ing housi ng w as r emoved, a mai ntenance tow el w as observed to be lodged in the f ront frame passageway for the Accessor y Gearbox Tower Shaft (See arrow on cross-section figure below). It i s specul ated that the tow el had been l eft i n the passageway following engine maintenance performed in that area approximately 100 hours previous to the event. A towel is commonly used to prevent foreign objects from inadvertently dropping into the tower shaft cavity during maintenance. Action: Ser vice per sonnel hav e been adv ised of thi s mai ntenance er ror. R ecommendations f or engine teardown and build process enhancements are currently being implemented. A l onger term action w ill be to desig n and incorporate tooling to block the opening, and will replace the use of towels. We will update the engine maintenance manuals to include the tool and provide cautions and check points to ensure that i t is removed during assembly. And f inally, further reviews covering the entire engine manuals will be conducted as a preventative measure. Please continue to oper ate and mai ntain your engines in accordance with the Ai rcraft Flight Manual and Engine Maintenance Manual. If you have any questions or concerns, please contact Joe Hough, HTF7000 Customer Support Program Manager at or your Honeywell Field Service Engineer. AS OIW-010 Rev 1.doc

124 Operator Information Wire Sincerely, Dan Fuller Joe Hough Program Director C ustomer Support Program Manager Cross-section of forward end, HTF7000 Towel was used in this cavity to keep out foreign material. AS OIW-010 Rev 1.doc

125 Date: April 21, 2006 Operator Information Wire Refer to: To: Operator Information Wire AS OIW-011 HTF7000 (AS907) Operators and Authorized Service Providers Subject: ECU V10 differences relative to V9 ( versus 1011) Applications: HTF7000 (AS A) This i nformation l etter i s i ntended to pr ovide a summar y of the operational changes from EC U V9 sof tware to V10 sof tware. ECU part number when V9 software is installed is and par t number w hen V10 sof tware i s installed. ECU software is field loadable as detailed in SB AS Changes were made in the areas of Thrust Reverser operation, ECU built in test (BIT) and Engine Condition and Fault Reporting (ECFR), Sync/Mach Hold operation, ignition system f ault detecti on and accommodati on, EC U cross-channel communication, CAS message display, and anti-ice system operation. Change detai ls, and a functional change summary (changes that are observable by flight crew), are provided for each change area in this OIW. NOTE: al l HTF7000 MCIDs should be v iewed using the EEI ECU downloads, not the aircraft MDC downloads. Thrust Reverser Operation 1. Thrust Reverser Functional Change Summary Rapid P LA m ovements f rom f orward id le to re verse id le to f orward id le will not result in an ENGINE FAULT message. The rating icon w ill be correctly set w hen the T hrust Reverser is in the one lock unlocked condition. During T hrust Rev erser stow operations, the T O/APR rating icon will be blank. OEI takeof f operations w ill not result in a T HRUST REVERSER FAIL message. THRUST REVERSER FAIL m essages caused by T hrust Rev erser deploy command m icro-switch dif ferences are non latching and w ill be cleared as soon as the difference is removed (i.e. PLA i s moved such that the thr ottle quadrant mi cro-switches ag ree; R ef. Bombardier AW and Honeywell Newsletter Vol.2 Issue1 (1Q 04)). 2. Thrust Reverser Change Details a. V10B adds r obustness to the T R mai ntenance f unction to mi nimize the potential for TR UNSAFE messages during TR maintenance. b. V10B adds r obustness to the T R r equest pr ocessing l ogic to mi nimize the AS OIW-011

126 Operator Information Wire potential for ENGINE FAULT and / or T HRUST REVERSER FAIL messages during TR deploy / stow operations. c. In V9B sof tware, it is possible to hav e the N 1 Bug Rating Icon set to blank when the T R is in the one l ock unlocked condition with PLA at IDLE. V10B corrects this and will correctly consider the TR lock status in setting the rating icon. d. In V9B sof tware, i t i s possi ble to di splay the T O rating icon when Thrust Reversers were being stowed. V10B corrects this and w ill blank the TO/APR rating icon when Thrust Reversers are being stowed. e. In V9B software, it is possible to hav e an erroneous T HRUST REVERSER FAIL message during OEI takeoff operations. V10B corrects this. f. In V9B software, it is possible to have a THRUST REVERSER FAIL message due to a DCU solenoid f ault w ith no corresponding MDC m essage. V10B corrects this and w ill send an MDC m essage (MCID 1435) w hen a TR DCU solenoid fault is detected. g. V10B adds r obustness to T hrottle Quadr ant sy stem tol erances to eliminate latched THRUST REVERSER FAIL m essages during T R deploy / stow operations. THRUST REVERSER FAIL messages that are due to TR deploy command difference conditions are not latched and w ill clear w hen the condition clears (i.e. the TR deploy command difference goes away). If PLA is betw een ID LE and R EVERSE ID LE and there is a deploy command difference detected for m ore than 5 seconds, the T hrust Rev erser w ill be stowed and MCID 1463 will be posted (Ref. Bombardier AW and Honeywell Newsletter Vol.2 Issue 1, 1 st Quarter 2004). Ignition System 1. Ignition System Functional Change Summary Aborted engine starts caused by ECU detectable com ponent failures will not result in L/R ENGINE IGN FAULT. While operating with ENG IGN FAULT, ignition will only be com manded on when ignition is required. 2. Ignition System Change Details a. In V9B sof tware, a EC U abor ted star t for non ignition system related faults will result in a nuisance L/R ENGINE IGN FA ULT message. V 10B corrects this and w ill not g enerate ignition system faults due to eng ine starts that are aborted for other detectable reasons. b. In V9B software, when ENG IGN FAULT is set, both ignitors are commanded on when the RUN switch is ON and the CRANK switch is OFF or if the engine is running and there is a ECU A or ECU B ignition driver fault this results in unnecessary ig nitor operation. V10B corrects this and will only command ignition on when ignition is required. c. V10B adds robustness to the manual ignition input signal. ECU Built In Test (BIT) and ECFR AS OIW-011

127 Operator Information Wire 1. ECU BIT and ECFR Functional Change Summary Low Fuel Temperature exceedance will no longer be logged until engine start has been accomplished and the engine has been w armed up. T his w ill reduce frequent posting of the DOWNLOAD ECU CAS message. STARTER FAIL message will only be display ed on the g round to av oid confusion and unnecessary start aborts in the air. 2. ECU BIT and ECFR Change Details a. In V9B software, EC U ther mocouple C old Juncti on C ompensator ( CJC) status is not adequately considered in Exhaust Gas Temperature (EGT) fault detection. V10B corrects this by using CJC range checks and cross channel ECU checks to determine EGT signal validity. b. In V9B software, failures of the Overspeed Shutoff Solenoid results in MCIDs being set f or the Ov erspeed Solenoid (110, 111, 113) plus nuisance MCIDs 601, 602, 603, 604. V10B corrects this and w ill not report nuisance MCIDs when an Overspeed Shutoff Solenoid failure is detected. c. In V9B sof tware, w hen only one ECU is pow ered, an ENGINE THRUST FAULT will be display ed. V10B corrects this and w ill not display an Eng ine Thrust Fault with one ECU not powered unless other faults are present which warrant an Engine Thrust Fault. d. In V9B software, a STARTER FAIL message will be posted if there is a start signal cross channel difference detected (i.e. only one ECU receives the start signal) but the engine will still start in the air. This could potentially cause the flight cr ew to abor t an other wise g ood i n-flight eng ine star t. V10B corrects this potential, and w ill only display the ST ARTER FAIL m essage on the ground. e. In V9B software, MCID 1517 or 1518 w ill result if the optional Aircraf t R FMS is not installed. V 10B implements a change that will only require FMS data input from the L FMS. f. In V9B, there is no method f or detecti ng a mechani cally f ailed v ibration sensor. V10B adds inferential fault detection to add robustness to the engine vibration monitoring system. g. In V9B sof tware, engine Low Fuel Temperature exceedances can be logged after each cold weather start. V10B implements a chang e to onl y log Low Fuel Temperature ex ceedances i f i t i s pr esent af ter the eng ine has been started and warmed up. This will reduce frequent posting of the DOWNLOAD ECU CAS message. h. In V9B sof tware, snap accel s to T O PLA w ith the opposi te eng ine at low power can tr igger a detecti on of an APR event. V10B implements a change to add robustness to the APR detection. T his will prevent inappropriate APR Hits in the ECFR (Ref. Honeywell Newsletter Vol.2 Issue 1 st Quarter 2004). i. In V9B sof tware, MCIDs 1503 and 1504 are used to identify ARINC receive faults. Usin g th ese tw o MCIDs it is im possible to te ll which ARINC bus is faulted. V10B adds M CID 1521 and 1522 so that ther e is an MCID for each ARINC bus i nput to each EC U MCIDs 1503/1521 ar e posted for ARI-1 and ARI-3 input failures for ECU Channel A r espectively, and MCIDs 1504/1522 are posted for ARI-1 and ARI-3 input failures for ECU Channel B respectively. AS OIW-011

128 Operator Information Wire j. In V9B, there were nui sance H igh Oi l Pr essure i ndications. V10B has addressed this i ssue by i ncreasing the conf irm ti me f or a hi gh oi l pr essure indication from 1 to 5 seconds. Additionally, the viscosity correction curve was revised to more closely match the correct temperature bias for the oil. CAS Message Display 1. CAS Message Functional Change Summary ENG VIBRATION CAS messages will not be posted during engine starts. 2. CAS Message Change Details a. In V9B sof tware, Ai rcraft el ectrical pow er f aults ar e l atching ( i.e. el ectrical faults and CAS m essages will remain after Aircraft electrical power has been restored). V10B i mplements a chang e that makes Aircraft electrical power faults and CAS messages non-latching. b. In V9B sof tware, warm engine starts can r esult in an EN G VIBRATION CAS message due to engine v ibration ex ceeding.78i ps pr ior to the eng ine reaching idle. V10B implements a change to onl y monitor engine vibration exceedances after the engine has reached idle. ECU Cross Channel Communication 1. ECU Cross Channel Communication Change Summary N one 2. ECU Cross Channel Communication Change Details a. V10B adds robustness to the annunci ation of combination f ailure scenarios involving C ross C hannel C ommunications to ensur e that the pr oper CAS message is posted. Anti-Ice System Operation 1. Anti-Ice System Change Summary Anti-Ice system faults may cl ear dur ing eng ine oper ation i f the f ailure condition goes away (i.e. stuck Anti-Ice valve becomes free). 2. Anti-Ice System Change Details a. In V9B software, the Anti-Ice Valve is powered closed anytime Anti-Ice is not commanded. This results in the Anti-Ice Valve being unnecessarily powered when the engine is not running. V10B i mplements a chang e that does not power the Anti -Ice Valve closed when the Ai rcraft is on the ground and the engine is not running. b. In V9B software, Anti-Ice Failed On f ault detection is latching and will remain present if the f ault cl ears dur ing eng ine oper ation ( i.e. the Anti -Ice v alve i s mechanically stuck and becomes f ree dur ing eng ine operation). V10B implements changes to recog nize that the f ault is no longer present and will unlatch Anti-Ice Failed ON and Anti-Ice Failed OFF f aults if they clear during engine operation. AS OIW-011

129 Operator Information Wire Sync/Mach Hold Operation 1. Sync/Mach Hold Change Summary ENG SY NC/MACH H OLD FAIL messag e i s r eplaced w ith tw o new CAS messages: ENG M-HOLD FAIL and ENG SYNC FAIL. SYNC icon w ill be BLANK w hen: (1) SY NC is not com manded, (2) SY NC is commanded but permissives are not met, or ( 3) SY NC f unction i s commanded but failed. SYNC icon w ill be W HITE w hen SY NC is com manded and SYNC is at authority limit for more than 5 seconds but less than 10 seconds. SYNC icon will be GREEN when SYNC is commanded and captured. M-HOLD icon w ill be BLANK w hen: (1) M-HOLD is not com manded, (2) M- HOLD i s commanded but per missives ar e not met, ( 3) M -HOLD is commanded and failed, or (4) SYNC is failed. M-HOLD icon will be WHITE w hen M-HOLD is com manded and M-HOLD function is at authority limit and actual MACH exceeds MACH set point by.02 for more than 60 seconds. M-HOLD icon w ill be GREEN w hen M-HOLD is com manded and MACH is captured. If there is a EC U channel in control swap during M-HOLD operations, there will not be a M-HOLD set point change. M-HOLD ECU operation has been opti mized to enhance M -HOLD performance. The M-HOLD PBA must be pushed tw ice to select M-HOLD after M-HOLD is failed or automatically disengaged. 2. Sync/Mach Hold Change Details a. V10B adds robustness to the N1 SYNC, N2 SYNC, and M -HOLD command detection. b. In V9B software, it is possible for an ENG SYNC/MACH HOLD FAIL message to be posted due to FGC 1 and FGC 2 differences. These differences are expected and V10B im plements a chang e that will accommodate the expected differences. c. In V9B sof tware, i f the master eng ine loses the Cross Engine and Cross Channel C ommunications data l inks, an EN G SY NC/MACH HOLD FAIL message will be posted ev en thoug h the Mach Hold f unction is av ailable. V10B software implements mul tiple chang es to enhance the eng ine SY NC and M-HOLD functionality. d. V10B implements changes as follows for N1 and N2 SYNC: SYNC icon w ill be BLANK w hen: (1) SY NC is not com manded, (2) SYNC i s commanded but per missives ar e not met, or ( 3) SY NC function is commanded but failed. SYNC icon will be WHITE when SYNC is commanded and SYNC is at authority limit for more than 5 seconds but less than 10 seconds. AS OIW-011

130 Operator Information Wire SYNC icon will be GREEN when SYNC is commanded and captured If both N1 and N2 SY NC sw itches are ON, N2 SYNC will be performed. ENG SYNC/MACH H OLD FAIL C AS messag e i s r eplaced w ith tw o new CAS messages: ENG M-HOLD FAIL and ENG SYNC FAIL ENG SYNC FAIL can onl y be posted w hen the ENG SYNC switch is selected to N1 SYNC or N2 SYNC. If the N1 SYNC switch is failed, the default value for the switch position is ON and N1 SY NC w ill still be av ailable and no ENG SYNC FAIL message will be posted If the N2 SYNC switch is failed, the default value for the switch position is OFF and N2 SY NC is disabled; ENG SY NC FAIL m essage will be posted if N1 SYNC is OFF If SYNC (N1 or N2) is out of authority limits for more than 10 seconds, ENG SYNC FAIL message will be posted and the ECU will continue to attempt SYNC. If th ere is a Cro ss E ngine Da ta L ink f ailure while N1 o r N2 SYNC is ON, ENG SYNC FAIL will be posted. If there is a 15% N 2 split between the engines and N1 or N2 SYNC is ON, ENG SYNC FAIL will be posted. e. V10B implements changes as follows for M-HOLD: M-HOLD icon w ill be BLANK w hen: (1) M-HOLD is not commanded, (2) M-HOLD is commanded but permissives are not met, ( 3) M-HOLD is commanded and failed, or (4) SYNC is failed. M-HOLD icon will be W HITE w hen M-HOLD is com manded and M- HOLD function is at authority limit and actual MACH exceeds MACH set point by.02 for more than 60 seconds. M-HOLD icon w ill be GREEN w hen M-HOLD is com manded and MACH is captured. ENG SYNC/MACH H OLD FAIL C AS messag e i s r eplaced w ith tw o new CAS messages: ENG M-HOLD FAIL and ENG SYNC FAIL ENG M-HOLD FAIL can only be posted w hen the M -HOLD PBA i s selected to ON. If the M-HOLD switch is failed, the default value for the switch position is OFF and M-HOLD is disabled; ENG M-HOLD FAIL m essage will be posted. If ALTITUDE HOLD MODE ARINC input is failed, ENG M-HOLD FAIL message will be posted if the M-HOLD switch is ON, N1 or N2 SYNC is ON and other permissives are met. If ALTITUDE SELECT MODE AR INC i nput i s f ailed, EN G M -HOLD FAIL message will be p osted if th e M-HOL D switch is ON, N1 o r N2 SYNC is ON and other permissives are met. If M -HOLD i s out of author ity l imits and actual MACH exceeds the MACH setpoint by.04 for more than 90 seconds, EN G M-HOLD FAIL AS OIW-011

131 Operator Information Wire message will be posted and the ECU will continue to attempt M-HOLD. If there is a Cross Engine Data Link failure while M-HOLD is ON, ENG M-HOLD Fail message will be posted. If you have any questions or concerns, please contact Joe Hough, HTF7000 Customer Support Program Manager at or your Honeywell Field Service Engineer. Sincerely, Joe Hough Gi ovanni Spitale Customer Support Program Manager Customer Support Engineer HTF7000 H TF7000/TFE731 Controls AS OIW-011

132 Operator Information Wire Date: January 6, 2006 Refer to: To: Subject: Operator Information Wire AS OIW-012 HTF7000 (AS907) Operators and Authorized Service Providers Notification of Commanded Engine In-Flight Shutdown Applications: HTF7000 (AS A) This operator wire is being i ssued to i nform al l oper ators and ser vice pr oviders of an i n-flight shutdown event. The ev ent occur red on Sunday, Januar y 1, Appr oximately 15 mi nutes i nto the f light during climb f rom St. Maarten, Netherland Antilles, the crew ex perienced a loss of oil pressure, and an audible thump was observed by the crew and passengers on board. The engine was shutdown by the crew per the Aircraft Flight Manual, and a saf e and unev entful l anding was made at Pr incess Julliana International Airport, St. Maarten. A preliminary review of the Maintenance Diagnostic Computer (MDC) by the crew confirmed the Low Oil Pressure Exceedance, but no other MDC messages w ere noted. T he cr ew al so r eported no obvious damage to the fan or inlet and no oi l leaks were observed from engine or exhaust. Further investigations by the on- site ser vice center r evealed that the high pressure spool would not freely rotate. Honeywell r esponded to the ev ent by coor dinating a cor rective acti on plan with the operator and service provider. A r ental engine has been di spatched together with a ser vice center crew, and the aircraft has been returned to service. The subject eng ine w ill be returned to the serv ice center f or thoroug h inv estigation. We are committed to q uickly under standing thi s i ssue, and as root cause is understood, additional information will be distributed to the f leet. Please continue to operate and m aintain your engines in accordance with the Aircraft Flight Manual and Engine Maintenance Manual respectively. If you have any questions or concerns, please contact Joe Hough, HTF7000 Customer Support Program Manager at or your Honeywell Field Service Engineer. Sincerely, Dan Fuller Joe Hough Program Director C ustomer Support Program Manager AS OIW-012.doc

133 Operator Information Wire Date: February 6, 2006 Refer to: To: Subject: Operator Information Wire AS OIW-012 rev1 HTF7000 (AS907) Operators and Authorized Service Providers Notification of Commanded Engine In-Flight Shutdown - UPDATE Applications: HTF7000 (AS A) This operator wire is being issued to update all operators and service providers of an in-flight shutdown event which occurred January 1, R ecall that approximately 15 minutes into the flight during clim b f rom St. Maarten, Netherland Antilles, the crew observ ed a loss of engine oi l pr essure, and per formed an eng ine shutdow n per the Ai rcraft Fl ight M anual, followed by a saf e and unev entful landing at Princess Julliana International Airport, St. Maarten. In the f our weeks since the event, the subject engine has been completely disassembled by our ser vice par tner w ith the H oneywell i nvestigation team pr esent. W hile H oneywell continues to i nvestigate the ev ent and f indings tow ard r oot cause, the following facts are being shared with the fleet: Upon removal from the eng ine, all gears within the accessor y gearbox (AGB) rotate freely, with no evidence of AGB failure. The oil pump was removed from the AGB. T he main shaft of the oil pump was found to be sheared at the design shear section. M aterial analysis is in process together with teardown inspection. The hydraulic pump main shaft was sheared at the desi gn shear secti on. M aterial analysis is in process together with teardown inspection. The high pressure (HP) rotating spool would not f reely rotate. C arbon material and metal shav ings w ere obser ved i n the f ront sump with the fan support housing removed. Bevel gear on the tower shaft bearing was discolored at the mating gear location. #1 and #2 bearings exhibited no visible damage. #3 bearing was seized and damaged. Ov erheat damage was evident and a l ack of adequate oil was observed in this region. Lube supply tubes were not obstructed. #3 carbon seal and seal r unner w ere damag ed. It i s suspected that the car bon material and metal shavings originated from this region of the engine. AS OIW-012 rev1.doc

134 Operator Information Wire Secondary damage to the compr essor secti on ( heavy r ubs ag ainst the r otor ti p shrouds) was noted. Honeywell i s conti nuing w ith r oot cause i nvestigation to under stand the i ssue as q uick as possible. T his issue is our #1 pr iority, and H oneywell is prepared and committed to taking any necessary fleet actions to ensure the pr oduct conti nues to per form and meet y ou expectations. D uring thi s ti me, pl ease conti nue to oper ate and mai ntain y our engines in accordance with the Aircraft Flight Manual and Engine Maintenance Manual respectively. If you have any questions or concerns, please contact Joe Hough, HTF7000 Customer Support Program Manager at or your Honeywell Field Service Engineer. Sincerely, Dan Fuller Joe Hough Program Director C ustomer Support Program Manager AS OIW-012 rev1.doc

135 Operator Information Wire Date: April 21, 2006 Refer to: To: Subject: Operator Information Wire AS OIW-013 HTF7000 (AS907) Operators and Authorized Service Providers OSSD System Faults Troubleshooting Applications: HTF7000 (AS A) This service i nformation l etter i s i ntended to pr ovide g uidance w hen tr oubleshooting faults in the Over Speed Shutdown Detection (OSSD) system. The OSSD system has a f ailure mode that r esults in recurring faults listed in Table 1 even after all system components have been replaced. The ECU will latch these OSSD faults when it detects a momentary wiring open condi tion, which can be caused by poor pin/socket contact in the associated wiring harnesses. If ECU power is cycled, the ECU will perform a thorough system BITE check, and if the fault condition is not present during this pow er up check, the f ault condition will be cleared until the condition is detected again. If one EC U detects a f ailed OSSD sy stem condi tion, the operational impact is Short Term Dispatch. If both EC Us detect a f ailed OSSD system condition, the oper ational impact is No Dispatch. Honeywell i s ag gressively pur suing desi gn i mprovements of the w iring harness connectors, and an improved harness is expected to be field released at the end of the third quarter In the i nterim, H oneywell of fers the f ollowing r ecommendations when troubleshooting these fault codes. Check the W3P12, W4P16, W5P10, and W 5P11 connector s f or ti ghtness. Note that a special tool (p/n ) is required to torque the W5P10 and W5P11 connectors. If the W5 harness is a , replace with a If the W5 harness is a harness with greater than 200 hour s of operation, replace the W5 harness with new. If the current conditions do not allow for parts replacement, cycle ECU power to allow the ECU to perform a f ull pow er up BIT E check. If the pow er up check does not detect system failures, aircraft dispatch status will at that time be clear. Symptoms of thi s OSSD sy stem f ailure hav e show n the tendency to increase in AS OIW-013

136 Operator Information Wire frequency once the f ailure beg ins occur ring on a par ticular eng ine. Once the f ailure begins to occur w ith i ncreasing f requency, H oneywell r ecommends that par ts be replaced as noted above. Table 1: OSSD System Faults Honeywell MCID If you have any questions or concerns, please contact Joe Hough, HTF7000 Customer Support Program Manager at , or your Honeywell Field Service Engineer. Sincerely, Joe Hough Gi ovanni Spitale Customer Support Program Manager Customer Support Engineer HTF7000 H TF7000/TFE731 Controls AS OIW-013

137 Operator Information Wire Date: April 20, 2006 Refer to: To: Subject: Operator Information Wire AS OIW-014 HTF7000 (AS907) Operators and Authorized Service Providers MCID 801/802 troubleshooting T2 Sensor Faults Applications: HTF7000 (AS A) This information letter is intended to provide guidance when troubleshooting MCID 801 TT2 Sensor/Heater 1A and/or MCID 802 TT2 Sensor/Heater 1B faults. The T T2 sensor LR U has a component f ailure mode that results in inadequate troubleshooting/repair steps per FIM ( Fault Isol ation M anual), of ten l eading to an incorrect replacement of an ECU. T he LRU failure mode i s being corrected as par t of Honeywell s continuous product im provement, and an im proved sensor w ill be f ield released during the first quarter In the i nterim and unti l f urther noti ce, the following r ecommendation shoul d be consi dered w hen troubleshooting these fault codes: The FIM di rects r esistance measur ements of the T T2 sense el ement, and if resistance is found to be i n r ange, EC U r eplacement i s di rected. H oneywell recommends that this troubleshooting procedure not be followed with the current TT2 sensor (p/n ); the T T2 sensor should be replaced anytime these fault codes (MCID 801/802) occur. If you have any questions or concerns, please contact Joe Hough, HTF7000 Customer Support Program Manager at , or your Honeywell Field Service Engineer. Sincerely, Joe Hough Gi ovanni Spitale Customer Support Program Manager Customer Support Engineer HTF7000 Program H TF7000/TFE731 Controls AS OIW-014

138 Operator Information Wire Date: May 24, 2006 Refer to: Operator Information Wire AS OIW-014 Revision 1 To: Subject: HTF7000 (AS907) Operators and Authorized Service Providers MCID 801/802 troubleshooting T2 Sensor Faults Applications: HTF7000 (AS A) This information letter provides a clarificati on to the original OIW released April 20, Please see the clarifications underlined below: This information letter is intended to pr ovide guidance when troubleshooting MCID 801 TT2 Sensor/Heater 1A and/or MCID 802 TT2 Sensor/Heater 1B faults. The TT2 sensor LRU has a component failu re mode that results in inadequate troubleshooting/repair steps per FIM (Fault Isolation Manual), often leading to an incorrect replacement of an ECU. The L RU failure mode is being corrected as part of Honeywell s continuous product improvem ent, and an improved sensor will be field released during the first quarter In the interim and until further notice, the following recommendation should be consi dered when troubleshooting these fault codes: The FIM directs resistance measurement s of the TT2 sense element, and if resistance is found to be in range, ECU replacement is directed. Honeywell recommends that this troubleshooting pr ocedure not be follow ed with the current TT2 sensor (p/n ); the TT2 sensor should be replaced anytime EITHER or BOTH of these fault codes (MCID 801/802) occur to prevent a no dispatch scenario. If you have any questions or concerns, please contact Joe Hough, HTF7000 Customer Support Program Manager at , or your Honeywell Field Service Engineer. Sincerely, Joe Hough Customer Support Program Manager HTF7000 Program AS OIW-014 Revision 1

139 Operator Information Wire Date: May 24, 2006 Refer to: To: Subject: Operator Information Wire AS OIW-015 HTF7000 (AS907) Operators and Authorized Service Providers Jet-Care Data Transmittal Issue Applications: HTF7000 (AS A) This information letter addresses a Jet-Care data transmittal problem impacting the Honeywell e-engines website. Service Information letter AS907-3 (released in October 2003) provides instructions for uploading Jet-Care data, see pages 5 and 6. Page 5 provided instructions for uploading data through Honeywell e-engines, and page 6 provides instru ctions for uploading data direct to Jet- Care. Through operator feedback, Honeywell has learned of functionality problems with both e- engines uploading, and with data connectivity to Jet- Care. This issue is being addressed by Honeywell, however, until further notice please upload Jet-Care data direct to Jet-Care, and do not use the Honeywell e-engines data uploading proc ess. Furthermore, customer data dating back to November 2005 may have been misplaced, and Honeywell advises operators to resend these data sets to Jet-Care. The process for uploading data direct to Jet- Care is attached. We apologize for any inconvenience this issue has caused your flight department. If you have any questions or concerns, please contact Joe Hough, HTF7000 Customer Support Program Manager at , or your Honeywell Field Service Engineer. Sincerely, Joe Hough Customer Support Program Manager HTF7000 Program SENDING DATA TO JET-CARE VIA Downloaded ECFR data can be converted to a format Jet-Care can process and ed directly to Jet- Care at HTF7000@jet-care.com. If you already have been sending data direct to Jet-Care, and have used a different address, please now use the address HTF7000@jet-care.com. To export ECFR data to be sent directly to Jet-Care via the following steps are required:

140 Operator Information Wire Start the EEI program and select the 'Export Files' function from the File menu. 1. Specify the data file to be exported. EEI will define a 'default' file name with the same filename and a '*.TX T' extension, in stead of a '*.DLD' extension. Honeywell recommends that the 'default' file name be selected by selecting 'OK'. 2. EEI will notify you upon completion of the file export process. Select 'Close' or 'Export Another File' as required. 3. Note the folder with the exported EEI data file. Send the exported text file(s) to Jet- Care via at HTF7000@jet-care.com. AS OIW-015

141 Operator Information Wire Date: July 6, 2006 Refer to: To: Subject: Operator Information Wire AS OIW-016 HTF7000 (AS907) Operators and Authorized Service Providers Compressor Wash Update Service Bulletin AS Applications: HTF7000 (AS A) Honeywell released Service Bulletin AS March 2005 providing instructions for procurement and installation of compressor wash har dware. Since the release of this bulletin, Honeywell has collected data on several high ti me lead the fleet engines. The average performance benefit has been observed to r ange 10 to 12 degree C additional ITT margin, following compressor wash of average field engines near 1200 hours TSN. Although the service bulletin provides the water wash system complimentary to all MSP operators, Honeywell is extending the same offer to all non-msp operators as well. Please consider that due to demand, there may be extended delivery lead times up to several weeks. If you are interested in obtaining the Compressor Wash system or have further questions, please contact the Customer Support office at , or joe.hough@honeywell.com Sincerely, Joe Hough Customer Support Program Manager HTF7000 Program AS OIW-016

142 Operator Information Wire Date: July 6, 2006 Refer to: To: Subject: Operator Information Wire AS OIW-017 HTF7000 (AS907) Operators and Authorized Service Providers New website location for HTF7000 Product Information Applications: HTF7000 (AS A) Honeywell recently developed a web location for the HTF7000 for easy access to general product information and updates including newsletter article updates, customer and service center testimonials, customer support handbooks & manuals, and product literature. The web address, shown below, can be accessed and bookmarked at your leisure and requires no login ID or password! From this site you will also be able to a ccess an abundance of information on all Honeywell Aerospace products and technologies including cabin systems and our Pr imus Epic Avionics System. Future updates to this website include the addition of materials for our TFE731 family of engines. Updates to the Honeywell HTF7000 site will be m ade on a regular basis as new information and materials become available. We encourage you to bookmark the page and access it regularly. As always, if there is any produc t information that you or your pr incipal requires, please do not hesitate to contact your local Honeywell Field Se rvice Engineer or our Cu stomer Support office at We also welc ome your suggestions on content that you would like to see included in this space. Sincerely, Joe Hough Customer Support Program Manager HTF7000 Program joe.hough@honeywell.com AS OIW-017

143 Operator Information Wire Date: July 14, 2006 Refer to: To: Subject: Operator Information Wire AS OIW-018 Operators, Airframe Manufacturers, Distributors, Sales & Service Organizations and Field Service Representatives Staining On Fan Spinner Applications: HTF7000 (AS A) Having received several reports from operat ors who have experienced subject issue, Honeywell has developed an improved spinner cleaning method and has also added a recoating procedure in the Light Maintenance Manual (LMM). The description from some operators descri spinner ring (see image). bes oil on the surface of the spinner and The staining is a result of excess ant i-seize compound applied during new production assembly, and it is being centrifuged out from the spinner fasteners during operation. If not kept clean, the surface of the spinner may become stained. Honeywell recommends using isopropyl alcohol for cleani ng the spinner surface. However, if aggressive staining has occurred, cleaning will become difficult. If the staining cannot be removed during cl eaning, a repair procedure for stripping and recoating the spinner cover ring and inner ri ng assembly has been provided in chapter of the LMM. The proc ess will either restore the parts to their original clear coat configuration, or to an optional black coating. If you have any questions or comments regarding this issue, or need assistance in order to perform the repairs, please contact your Honeywell Field Service Engineer. DRAFT AS OIW-018

144 Operator Information Wire Sincerely, Joe Hough Customer Support Program Manager HTF7000 Program DRAFT AS OIW-018

145 Operator Information Wire Date: August 3, 2006 Refer to: To: Subject: Operator Information Wire AS OIW-019 HTF7000 (AS907) Operators and Authorized Service Providers Engine Removal for Metal in Oil Applications: HTF7000 (AS A) On March 15, 2006 Honeywell removed an engine fr om a fielded aircraft due to metal observed on an accessory gearbox magnetic plug. T he engine parameters were 172 hours and 102 cycles since new. This Operator Wire serves to inform the fleet of the subject issue. The events leading up to this engine removal were as follows: February 6: Chip light i ndication, with metal observed on AGB-2 mag plug. Material analysis showed 4340 steel with trace of silver. Decision was made to provide 25 hours continued service and inspect plugs after next flight. February 14: After 2.5 hours operation, plugs were visually inspected, continued service. March 15: Chip light indication, meta l again observed on mag plugs AGB1 & 2, and FWD. On-wing inspection into front end of engine did not reveal source of metal. Engine was removed, a rental engine installed, and the aircraft returned to service. Upon engine teardown and inspection, the source of the metal was located to the #2/3 bearing housing, part number PN Inspection of this housing revealed a thrust plate that, during production, was not proper ly seated within the housing, causing a parallelism above print tolerances. This miss-alignment was enough to cause minor spalling in the bearing cage pockets of the #3 bearing, and the generation of the metal captured by the mag plugs. Honeywell will continue to monitor the fleet but be lieves that this is a singular issue as all bearing carriers on the production line have been inspec ted and meet print tolerances. Further to this, no other fleet engines have exhibited similar symptoms in over 120,000 hours fleet operation. Honeywell will proactively inspect several fiel ded engines currently in the repair shop for maintenance, and Honeywell will proactively inspect additional engines as part of the Threshold Sampling Program (reference Operator Info rmation Wire AS OIW-007 released February 18, 2005). Reporting of any significant findings will be published as appropriate. Please continue to operate and maintain your engi nes in accordance with the Aircraft Flight AS OIW-019

146 Operator Information Wire Manual and Engine Maintenance Manual respectively. If you have any questions or concerns, please contact Joe Hough, HTF7000 Customer Support Program Manager at or your Honeywell Field Service Engineer. Sincerely, Joe Hough Customer Support Program Manager HTF7000 Program AS OIW-019

147 Operator Information Wire Date: August 8, 2006 Refer to: To: Subject: Operator Information Wire AS OIW-020 Operators, Airframe Manufacturers, Distributors, Sales & Service Organizations and Field Service Representatives Pre-Delivery Engine Removal Bearing Corrosion Applications: HTF7000 (AS A) A new engine was recently removed from a pre-delivery aircraft at the Bombardier Finishing Center in Montreal to investigate the source of metal par ticles captured by the electronic chip detector during operation. A follow on oil filter analysis was performed which confirmed M50 particles were present in the oil system. Following receipt of the engine, teardown in spection of the forward sump area was conducted, and the following is a list of the preliminary findings: Corrosion observed on ID of the #3 bearing inner race. Disassembly of the bearing revealed light spalling on the raceway of the aft inner ring - the source of the M50 particles. Ball bearing staining was observed as well. Corrosion was observed at three locations on the ID of the oil scoop and on the HP shaft under the oil scoop and #3 bearing. Corrosion was observed on a non-functional surface of the thrust plate in the #2/3 bearing housing. The preliminary indication is that the M50 particles are a result of corrosion spalling. The bearing has been submitted to our materials lab for confirmation. As a precaution, the sister engine was also disassembled and no evidence of corrosion was observed. An oil sample has been taken from the accessory gearbox to evaluate water content. It is believed that water entered the accessory gearbox at some point following new engine shipment from the Honeywell production facility. While we are unable to confirm how the corrosion occurred on this engine at this time, we have and will continue to address water exposure issues with Bombardier. If you have any questions or concerns, pl ease contact Joe Hough, HTF7000 Customer Support Program Manager at or your Honeywell Field Service Engineer. Sincerely, AS OIW-020

148 Operator Information Wire Joe Hough Customer Support Program Manager HTF7000 Program AS OIW-020

149 Operator Information Wire Date: September 20, 2006 Refer to: To: Subject: Operator Information Wire AS OIW-021 Operators, Airframe Manufacturers, Distributors, Sales & Service Organizations and Field Service Representatives #3 Bearing Manufacturing Quality Issue Applications: HTF7000 (AS A) In early August, it was reported in OIW AS OIW-020 that an engine was removed for producing M50 metal particles from the #3 bearing race, and that the preliminary data suggested corrosi on as the root cause. Since then, two additional in service engines have exhibited similar issues, and this OIW serves to update operators of recent findings and corrective actions. Honeywell has launched a detailed investigat ion program of the three #3 bearings recently removed for raceway spalling. In each bearing, a portion of the inner raceway exhibited spalling similar to the attached phot ograph. To date, the investigative team has determined that all three bearings are from the same vendor manufacturing lot. Further, the lot consists of 13 total bearings, of which 9 bearings remain in revenue service. Honeywell has determined with the FAA that this bearing spalling issue is not a flight safety concern, and the c ontrol system used on the HTF 7000 provides immediate cockpit notification at t he onset of potential bearing spalling through metal chip detectors. In order to prevent this issue from caus ing undue and untimely delays to those affected customers, Honeywell has l aunched a proactive campaign to remove the remaining suspect 9 bearings from the fleet. The logistics process is as follows: Honeywell has contacted the remaining five affected operators. Total turn time to replace bearing on-wing and return aircraft to service is 24 hours calendar time. Honeywell to launch authorized service center team to perform maintenance. Honeywell expects this retrofit to be completed by mid to late October, In the mean time, Honeywell will continue the root cause investigation with the vendor, and any pertinent updates will be provided. If you have any questions or concerns, pl ease contact Joe Hough, HTF7000 Customer Support Program Manager at or your Honeywell Field Service Engineer. AS OIW-021

150 Operator Information Wire Sincerely, Joe Hough Customer Support Program Manager HTF7000 Program #3 bearing race spalling observed on fielded engine Spalling AS OIW-021

151 Operator Information Wire Date: November 29, 2006 Refer to: Operator Information Wire AS OIW-022 To: Operators, Airframe Manufacture rs, Distributors, Sales & Service Organizations and Field Service Representatives Subject: Troubleshooting Recommendations for Surge Bleed Valve Faults Applications: HTF7000 (AS A) Several Electronic Control Units (ECU s) have been removed from the field due to surge bleed valve (SBV) faults pos ted in the MDC and the EEI downloads. This Operator Wire provides details regar ding the cause of the faults as well as the short-term corrective action for Operators. A single event upset (SEU) of the ECU can result in a reset of the ECU channel in control. A SEU is a change of state in semiconductor components caused by radiation effects in the upper atmosphere. This SEU also triggers the SBV faults. The standby ECU channel takes over control, while the resetting ECU channel has momentary driver fault indications. The SBV fault indicates that the bleed valve driver is on when it is being commanded off. These faults have no operational effect. The unexpected channel swap event will illu minate the Download FADEC EICAS message. This will be followed by a L (R) Engine Minor Fault EICAS message with one or several of the following faults logged in the EEI data: MCID Fault 407 ECU A SBV-A driver fault 408 ECU B SBV-A driver fault 412 ECU A SBV-B driver fault 413 ECU B SBV-B driver fault 417 ECU A SBV-C driver fault 418 ECU B SBV-C driver fault 910 FADEC ECU B fault 911 FADEC ECU A fault 922 FADEC ECU A fault 923 FADEC ECU B fault Because the ECU fault codes are rolled into a code for the MDC, the faults the MDC will read are label 353 bit 19 corresponding to MCID 910, and label 353 bit 18 corresponding to MCID 911. When power is cycled, the or iginal ECU channel in control will be reset and the SBV faults will be logged in fault history. AS OIW-022

152 Operator Information Wire This single-event upset failure has been duplicated on the Honeywell test bench and will require changes to the ECU. In the interim, Operators that encount er this issue should download the ECU NVM and send it to their H oneywell Field Service Engineer (FSE) to confirm that the bleed valve faults are c aused by the single ev ent upset phenomenon. This action will eliminate the Download FADEC CAS message and the SBV faults will be moved from current to suspend state and then to history. Until a long-term solution is implemented, we do not recommend replacing any ECU s that experience an event of this type. If you have any questions or concerns, pleas HTF7000 Customer Support Office at 602- Service Engineer. e contact John Cornwall or Joe Hough, /7207, or your Honeywell Field Sincerely, Joe Hough Customer Support Program Manager HTF7000 Program joe.hough@honeywell.com John Cornwall Customer Service Engineer HTF7000 Program john.cornwall@honeywell.com AS OIW-022

153 Operator Information Wire Date: December 12, 2006 Refer to: To: Subject: Operator Information Wire AS OIW-023 Operators, Airframe Manufacturers, Distributors, Sales & Service Organizations and Field Service Representatives Nacelle Inlet Anti-Ice Exhaust Shield Applications: HTF7000 (AS A) The nacelle inlet has an anti-ice exhaust port at the forward 6 o clock position, to allow anti-icing air to exit from the inlet lip skin area when the engi ne anti-ice system is activated. There have been field reports t hat the sealant and pai nt surrounding the aft section of the shield has been found to be cracked or dam aged, along with reports of heat discoloration of the paint near the shield. See attached photograph for reference. Preliminary investigation has revealed that this condition is ty pically isolated to the paint and sealant with no indication of damage to the composite outer barrel material. Furthermore, certification testing of t he temperatures generat ed around the exhaust area was determined to be non-detrimental to t he integrity of the inlet, and there are no long-term structural concerns. However, Honeywell understands the aesthetic issues of the discoloration and is working with the inlet vendor to determine the best method to correct and eliminate this issue. As more information becomes av ailable, this operat or wire will be updated with expected corrective action and dates. Operators are asked to continue to monitor the issue on their inlets until the corrective action is identified and put in place. Again, there is no concern of composite material damage, so no action is required at this time. AS OIW-023

154 Operator Information Wire If you have any questions or concerns, pl HTF7000 Customer Support Office at 602- Service Engineer. ease contact John Cornwall or Joe Hough, /7207, or your Honeywell Field Best Regards, Joe Hough Customer Support Program Manager HTF7000 Program John Cornwall Customer Service Engineer HTF7000 Program AS OIW-023

155 Operator Information Wire Date: February 22, 2007 Refer to: Operator Information Wire AS OIW-024 To: Operators, Airframe Manufacture rs, Distributors, Sales & Service Organizations and Field Service Representatives Subject: Service Bulletin AS Proactive Field Incorporation Applications: HTF7000 (AS A) Honeywell has released Service Bulletin AS , which provides instructions for replacing the W5 wiring harness. The spec ific action for an operator experiencing a failure of the W5 harness on engine serial numbers or subsequent is to replace Part No /-11 with Part No Honeywell released this bulletin a few mont hs ago, and has been working to establish a large rotable pool of -12 assets in order to conduct a proactive introduction. The proactive approach is being rolled out to operators in two phases: Phase 1: Replace - 10 & -11 harnesses on engines that are currently operating under time limited dispatch or MEL. Further to this, Honeywell is conducting replacements of harnesses for engines that have experienced AS OIW-024

156 Operator Information Wire previous issues since entry into serv ice. Where possible and as assets are available, Honeywell s intent is to r eplace harnesses in pairs both left hand and right hand engines - under warranty. Phase 2: Upon completion of Phas e 1 by the end of 2007, Honeywell will evaluate a continuation of the retrofit to include the remainder of the fleet. More communications will be provided by Honeywell by the end of As significant asset demand for this new - 12 harness has delayed t he establishment of the rotable pool, Honeywell is working with the vendor to improve upgrade turn time from the -10 & -11 configur ation to the -12. Honeywell has developed a list of engines and operators that fall within the constraints of the Phase 1 retrofit. Honeywell field service personnel are contacting operators to receive the -12 harness together with Honeywell authorized service centers. Further to this, please reference Operat or Information Wire AS OIW-013, OSSD System Faults Troubleshooting, which provides assistance in troubleshooting and identifying faults caused by the W5 harness. If you have any questions or concerns, pl ease contact Joe Hough, HTF7000 Customer Support Program Manager at or your Honeywell Field Service Engineer or your regional Customer Support Manager. Sincerely, Joe Hough Customer Support Program Manager HTF7000 Program joe.hough@honeywell.com AS OIW-024

157 Operator Information Wire Date: April 11, 2007 Refer to: Operator Information Wire AS OIW-025 To: Operators, Airframe Manufacture rs, Distributors, Sales & Service Organizations and Field Service Representatives Subject: In-Service Engine Removal Event Applications: HTF7000 (AS A) On February 8, 2007 Honeywell removed an engi ne from a fielded aircraft due to high pressure spool lockup associated with an uns uccessful engine start. This Operator Wire serves to inform the fleet of Honeywell s findings on the subject engine. The events leading up to this engine removal were as follows: Operator experienced difficulties in starting main engine. During start, engine ITT rose rapidly and the crew aborted the start. The high pressure (N2) spool locked during spool down. Inspection following the event found minor metal on magnetic plugs on accessory gearbox. Subject engine was removed and returned to the service center for investigation. Upon engine teardown and inspection, the source of the metal was isolated to the #3 bearing outer race. Inspection of the bear ing and the bearing support housing revealed that the bearing was not proper ly positioned within the housing. The incorrect position of the bearing was due to miss-installation during new engine production, where an antirotation tab was not properly engaged. Corrective action steps have been taken at t he production assembly line to ensure that the #3 bearing is properly seated during assemb ly. For fielded engines, a review of the Light Maintenance Manual has c oncluded that robust procedures are in place that will prevent miss-installation of the bearing in the field. Our investigation concluded that this wa s an isolated event, and no other fleet engines have exhibited similar symptoms in over 200,000 fleet engine hours of operation. Please continue to operate and maintain your engines in accordance with the Aircraft Flight Manual and Engine Maintenance Manual respectively. If you have any questions or concerns, pl ease contact Joe Hough, HTF7000 Customer Support Program Manager at , your regional Honeywell Customer Service Manager, or your Honeywell Field Service Engineer. AS OIW-025

158 Operator Information Wire Sincerely, Joe Hough Customer Support Program Manager HTF7000 Program AS OIW-025

159 Operator Information Wire Date: September 7, 2007 Refer to: To: Subject: Operator Information Wire AS OIW-026 HTF7000 (AS907) Operators and Authorized Service Providers Combustor Replacement Logistics Applications: HTF7000 (AS A) Please refer to the supporting Honeywell document: Honeywell Service Bulletin AS Replace Combustor Case released July 31, 2007 This operator wire provides guidance to operators and service centers for accomplishing combustor replacement maint enance specified in the Honeywell Service Bulletin AS To aid in the successf ul accomplishment of this bulletin, the main areas addressed herein are: Planning for combustor replacement Expected down-time Honeywell financial coverage Planning for combustor replacement The traditional (non-fractional) Challenger 300 fleet will begin approaching 2,000 engine operating hours during the first quarter of As such, it is not too early for some flight departments to begin maintenance planning for combustor replacement. In general, Honeywell encourages flight departm ents to begin planning within three months of the expected maintenance date. The HTF7000 combustor resides within the mid-section of the engine, and requires special tooling and trained technicians fo r access and replacement. Through our collaborative efforts with several authorized serv ice centers over the last three years, Honeywell has refined the combustor replacem ent processes to minimize aircraft downtime. To date, Honeywell has performed over fifty combustor replacements on fleet leader engines. An outcome of these efforts is that H oneywell is pleased to offer three authorized service centers tooled, trained and fully capabl e to assist in your upcoming event, see Table 1. Again, coordination with your choice of these thr ee centers is encouraged at least three months prior to your projected replacement dat e. Note that two of the service centers offer road team capabilities in order to provide flexibility for your planning, and all three provide in-house service. AS OIW-026

160 Operator Information Wire Table 1: Service Centers to support Service Bulletin AS Service Center Contact Comments Bombardier Aerospace, Vernon Dreher -In house maintenance Business Aircraft Services -Off wing maintenance PO Box Wichita, Kansas Fax USA Consolidated Turbine Support (CTS) Erik Thomas -In house maintenance Falcon Field VP/Director of Engineering -Road teams available 4610 E. Fighter Aces Drive -Off wing maintenance Mesa, Arizona On wing maintenance USA and Fax Turbine Engine Specialists (TES) Moe Hatami, GM -In house maintenance 3804 Falcon Way West -Road teams available Meacham Field -Off wing maintenance International Airport Ft.Worth, Texas Fax USA Expected downtime for your event Replacement of both combustors on a gi ven aircraft can be accomplished within an average of three calendar days of the aircraft being made available for engine service. Two maintenance options have been proven and are available to you for combustor replacement; 1) Off wing maintenance, or 2) On wing maintenance. Please refer to the Comments section of the table to see which maintenance options are supported, and select the service center which best fits your individual requirements. Off wing maintenance: Powerplant systems removed from aircraft; engines separated from nacelles and TR s; engines pos itioned vertical on site, for aft end access; combustors accessed and replac ed; reassembly, reinstallation and return to service runs for performance, vi bration, and leak che cks as specified in LMM. Major support equipment includes powerplant lifting device and engine maintenance stand. On wing maintenance: Nacelles and T R s removed to expose bare engine on wing; aft mount decoupled; combustors a ccessed and replaced; reassembly and return to service runs for performance, vi bration, and leak che cks as specified in LMM. Major support equipment includes aircraft maintenance platforms. AS OIW-026

161 Operator Information Wire In all of the combustor replacements per formed to date, no rental engines have been required. However, Honeywell maintains a rental pool of over nineteen engines globally positioned and can pre-position a rental engine upon request. Honeywell financial coverage The Published warranty for the HTF7000 is 3,000 engine operating hours or five years from entry into service, whichever occurs first. As such, warranty coverage for most operators will be available for the combustor replacement event at 2,000 hours. For operators outside the wa rranty period, MSP and MSP Gold plans are available. Self insured operators outside the wa rranty period can contact this office for pro-ration consideration. In parallel with the efforts of this com bustor replacement program, Honeywell has been aggressively managing a combustor life enhanc ement program and expects to offer a new and significantly improved combustor by December The life of this new combustor is expected to be near 7,000 hours, which is more than three times the life of the current combustor. When availabl e, Honeywell will begin installing the new combustor under a separate service bulletin. Honeywell appreciates your attention to th is matter and is available to address any concerns and questions you may have in preparing for your scheduled combustor replacement. Please do not hesitate to cont act your local field service engineer, your regional customer support manager, or this office. Please continue to operate and maintain your engines in accordance with the Aircraft Flight Manual and Engine Maintenance Manual respectively. Sincerely, Joe Hough Customer Support Program Manager HTF7000 Program joe.hough@honeywell.com office mobile AS OIW-026

162 Operator Information Wire Date: May 13, 2008 Refer to: Operator Information Wire AS OIW-026 revision 1 To: Subject: HTF7000 (AS907) Operators and Authorized Service Providers Combustor Replacement Logistics Applications: HTF7000 (AS A) Please refer to the supporting Honeywell document: Honeywell Service Bulletin AS Replace Combustor Case released July 31, 2007 Operator Information Wire AS OIW-026 Combustor Replacement Logistics September 7, 2007 This operator wire provides guidance to operators and service centers for accomplishing combustor replacement maint enance specified in the Honeywell Service Bulletin AS To aid in the successful accomplishment of this bulletin, the main areas addressed herein are: Planning for combustor replacement Expected down-time Operators based outside continental US Honeywell financial coverage Planning for combustor replacement The traditional (non-fractional) Chall enger 300 fleet has begun reaching the 2,000 engine operating hour plateau within the last few m onths as expected. As such, it is not too early for many flight departments to begin maintenance planning for combustor replacement. In general, Honeywell encourages flight departments to begin planning within three months of the expected maintenance date. The HTF7000 combustor resides within the mid-section of the engine, and requires special tooling and trained technicians for access and replacement. Through our collaborative efforts with several authorized serv ice centers over the last three years, Honeywell has refined the combustor replacement processes to minimize aircraft downtime. To date, Honeywell has performed over seventy combustor replacements on fleet leader engines. An outcome of these efforts is that Honey well is pleased to offer three authorized AS OIW-026

163 Operator Information Wire service centers tooled and trai ned and fully capable to assist in your upcoming event, see Table 1. Coordination with these three centers is encouraged at least three months prior to your projected replacement date. Note that two of the service centers offer road team capabilities in order to provide flexibilit y for your planning, and all three provide inhouse service. Table 1: Service Centers to support Service Bulletin AS Service Center Contact Comments Bombardier Aerospace, Vernon Dreher -In house maintenance Business Aircraft Services Vernon.dreher@aero.bombardier.com -Off wing maintenance PO Box Wichita, Kansas Fax USA Consolidated Turbine Support (CTS) Erik Thomas -In house maintenance Falcon Field VP/Director of Engineering -Road teams available 4610 E. Fighter Aces Drive ethomas@ask-cts.com -Off wing maintenance Mesa, Arizona On wing maintenance USA and Fax Turbine Engine Specialists (TES) Moe Hatami, GM -In house maintenance 3804 Falcon Way West turboeng_hatami@hotmail.com -Road teams available Meacham Field -Off wing maintenance International Airport Ft.Worth, Texas Fax USA Expected downtime Replacement of both combustors on a given aircraft can be accomplished within an average of five calendar days of the aircraft being made available for engine service. Please work closely with your servic e center as different options may be available toward turn time improvements. Two maintenance options have been proven and are available to you for combustor replacement; 1) Off wing maintenance, or 2) On wing maintenance. Please refer to the Comments section of the table to see wh ich maintenance options are supported, and select the service center which best fits your individual requirements. AS OIW-026 revision 1

164 Operator Information Wire Off wing maintenance: Powerplant systems removed from aircraft; engines separated from nacelles and T R s; engines positioned vertical on site, for aft end access; combustors accessed and replac ed; reassembly, reinstallation and return to service runs for performance, vi bration, and leak che cks as specified in LMM. Major support equipment includes powerplant lifting device and engine maintenance stand. On wing maintenance: Nacelles and TR s removed to expose bare engine on wing; aft mount decoupled; combustors accessed and replaced; reassembly and return to service runs for performance, vi bration, and leak che cks as specified in LMM. Major support equipment includes maintenance platforms. Honeywell maintains a rental pool of tw enty engines globally positioned, and can preposition a rental engine upon request. Rental engines are not required to support this program, but are available under special circumstances. Operators based outside the continental United States Honeywell is currently evaluating plans toward authorized service cent er facilities that are based outside the continent al United States to perform combustor replacement. Until these facilities are in place, Honeywe ll s current service c enters noted in Table 1 will support operators world-wide with mobile r epair teams. Please coordinate with your service center of choice, and allow a minimum three to four weeks for tooling and support equipment shipment or relocation to a given location, referencing the various challenges with customs clearance and support personnel logistics. Honeywell financial coverage The Published warranty for the HTF7000 is 3,000 engine operating hours or five years from entry into service, whichever occurs first. As such, warranty coverage for most operators will be available for the combustor replacement event at 2,000 hours. For operators outside the wa rranty period, MSP and MSP Gold plans are available. Self insured operators outside the warranty period can contact the author for pro-ration consideration. In parallel with the efforts of this combus tor replacement program, Honeywell has been aggressively managing a combustor life enhanc ement program and expects to offer a new and significantly improved combustor by September T he life of this new combustor is expected to be near 7,000 hours, which is more than three times the life of the current combustor. When availabl e, Honeywell will begin installing the new combustor and a separate service bulletin will be issued. Honeywell appreciates your attention to this matter and is available to address any AS OIW-026 revision 1

165 Operator Information Wire concerns and questions you may have in preparing for your scheduled combustor replacement. Please do not hesit ate to contact your local field service engineer, your regional customer support manager, or the author. Please continue to operate and maintain your engines in accordance with the Aircraft Flight Manual and Engine Maintenance Manual respectively. Sincerely, Joe Hough Customer Support Program Manager HTF7000 Program office mobile AS OIW-026 revision 1

166 Operator Information Wire Date: September 21, 2007 Refer to: To: Subject: Operator Information Wire AS OIW-027 HTF7000 (AS907) Operators and Authorized Service Providers Engine Removal for Metal in Oil Follow up information Applications: HTF7000 (AS A) Please refer to the supporting Honeywell document: Honeywell Operator Information Wi re AS OIW-019 Engine Removal for Metal in Oil released August 3, 2006 Over a one year period beginning March 2006, Honeywell removed a total of three engines from fielded aircraft due to metal chips observed on the accessory gearbox magnetic plugs. In all three events, t he engines did not exhibit any operational symptoms other than the ENGINE OIL CHIP CAS message. The source of the metal was traced to the #2/3 bearing housing, part number A root cause investigation concluded that the thrust plate within the hou sing was not properly seated, causing a parallelism above print to lerances. This miss-alignment was enough to cause minor spalling in the bearing cage pockets of the #3 bearing, and the generation of the metal captur ed by the magnetic plugs in the three engines over a period of time between 650 and 1,250 engine operating hours. It was originally reported as a go-forward plan in Operator Wire #019 that Honeywell will continue to monitor the fleet but believes t hat this is a singular issue as all bearing carriers on the production line have been inspect ed and meet print tolerances. Further to this, no other fleet engines have exhibi ted similar symptoms in over 120,000 hours fleet operation. Following the initial event s, Honeywell conducted extensive reviews with the manufacturer concerning the thrust plat e seating, and concluded that a suspect population of approximately 100 housings. A review of the engine build documentation was conducted and helped to identify the suspect population of engines these engines include those prior to and including engine seri al number In parallel to these vendor reviews, the customer support team conducted reviews of the engine control and oil systems to research and identify proacti ve methods or steps that Honeywell and operators could take to i dentify any discrepant housings before the onset of the generation of metal. As a result of these efforts, Honeywell has concluded that no additional steps should be AS OIW-027

167 Operator Information Wire taken by operators at this time. The engi ne systems in place toda y provide operators with reliable oil system health monitoring. Fu rther to this, there have been no additional field events since March 2007 and the fleet has now accumulated over 265,000 total engine hours. In the unfortunate case that another field event occurs, Honeywell is prepared to take steps toward a proactive removal of the remaining suspect housings. Should this occur, a separate Operator Wire will be released to provide program details and logistics to support such a campaign. Please continue to operate and maintain your engines in accordance with the Aircraft Flight Manual and Engine Maintenance Manual respectively. If you have any questions or concerns, please do not hesitate to contact your local field service engineer, your regional customer support manager, or this office.. Sincerely, Joe Hough Customer Support Program Manager HTF7000 Program joe.hough@honeywell.com office mobile AS OIW-027

168 Operator Information Wire Date: April 16, 2008 Refer to: To: Subject: Operator Information Wire AS OIW-028 HTF7000 (AS907) Operators and Authorized Service Providers New T2 Sensor Available Applications: HTF7000 (AS A) Honeywell is pleased to offer an improved T2 s ensor to the aftermarket. Service bulletin AS AIR INDICATION SYSTEM R eplace the T2 Sensor, Part Number with Improved T2 Sensor, Part Number was released November The production incorporation engine is ESN As such, this bulletin is applicable for all engines prior to this incorporation. Honeywell provides warranty coverage for T2 sensor failures during the applicable engine warrant y period, and MSP (Maintenance Service Plan) coverage is provided beyond warranty for those operators enrolled and current in MSP. Further to this, Honeywell is offering a limited pr oactive field incorporat ion to those operators who have experienced previous issues with the sensor as follows: For operators who have exper ienced previous issues with the T2 sensor prior to release of this service bulleti n, Honeywell will upgrade both engines to the new sensor. For operators interested in th is offer, please initiate coordination with your local Honeywell field service engineer or customer service manager. For operators who experience a T2 sensor failure after release of the service bulletin, Honeywell will upgrade both engines to the new sensor for engines inside warranty or MSP cover age. Special pricing will be available for engines outside warranty. If you have any questions, please do not hesitate to contact your local field service engineer, your regional customer service manager, or this office. Sincerely, Joe Hough Customer Support Program Manager HTF7000 Program joe.hough@honeywell.com office mobile AS OIW-028

169 Operator Information Wire Date: June 10, 2008 Refer to: To: Subject: Operator Information Wire AS OIW-029 HTF7000 (AS907) Operators and Authorized Service Providers Jet-Care Engine Performance Monitoring - Enrollment Reminder Applications: HTF7000 (AS A) The HTF7000 Propulsion system has a sophisticat Reporting (ECFR) and Trend Monitoring system (ECU). Engine performance trend data can be eas with EEI software installed, or your PMAT. ed, user friendly Engine Condition Fault contained within the Engine Control Unit ily downloaded utilizing a laptop computer Jet-Care has been conducting performance trend anal ysis for the Honeywell HTF7000 family of engines for almost five years. This service with over two decades of successful support of other Honeywell engines is an invaluable tool for tracking specific engine health over the course of engine operation, as well as the entire fleet. The process of the Jet-Care service is simple and the rewards are high: 1. Based on frequent engine data supplied to Jet-Care by operators 2. Jet-Care performs performance trend analyses 3. Jet-Care identifies and notifies operators of shifts in engine performance trends 4. AOG situations are minimized, and costly repairs are avoided Jet-Care evaluates and analyzes trends in the performance-snapshot data using proprietary methods that normalize such factors as altitude, Mach number, and ambient temperatures. This normalization allows for smooth trend characteriza tion, facilitating better and more accurate trend evaluation. Operators can initiate preventive actions based on Jet-Care s evaluation of the takeoff and cruise data, reducing engine damage, additional maintenance costs, and aircraft downtime. Honeywell has made enrollment into the Jet-Care program a requ irement for MSP operators. As such, Honeywell is providing the Jet-Care program to all operators under MSP at no additional cost. MSP operators not currently enrolled will need to complete an enrollment form. Enrollment into Jet-Care can be accomplished by completing the enrollment form or contact Jet- Care at Non-MSP operators may subscribe to the pr ogram at a reasonable annual fee. Non-MSP operators can contact Jet-Care International direct by visiting at For more information on Jet-Care, please vi sit Jet-Care online at or reference Honeywell Service Information Letter AS An enrollment form has been attached to the AS OIW-029

170 Operator Information Wire OIW for your reference. If you have any questions, please do not hesitate to contact your local field service engineer, your regional customer service manager, or this office. Sincerely, Joe Hough Customer Support Program Manager HTF7000 Program office mobile AS OIW-029

171 ENROLMENT FORM Honeywell HTF7000. JET-CARE ENGINE CONDITION TREND MONITORING PROGRAM ENROLMENT TRANSFER UPDATE * Please tick as applicable, Please Tick Transfer only if transferred from another enrolled operator, * If you are using this form to update Jet-Care with new Aircraft or Reporting Information, please also include prior name or registration and J-C Code whenever known or possible. OWNER / OPERATOR INFORMATION OWNER NAME: J-C CODE: OPERATOR NAME: PRINCIPAL REPORTING CONTACT: TITLE OR POSITION: ADDRESS 1: ADDRESS 2: ADDRESS 3: NB This must be the contact for aircraft technical reports - both routine and AOG TEL: FAX: is Jet-Care s preferred method of reporting, please ensure that this is clearly legible & you update Jet-Care if this changes. AIRCRAFT / ENGINE INFORMATION AIRCRAFT TYPE: AIRCRAFT S/N: ENGINE TYPE: AIRCRAFT REGISTRATION: ENGINE S/NS: #1 #2 ENGINE TSN: #1 #2 ENGINE CSN: #1 #2 SERVICE CONTRACT TYPE / NUMBER: Disclaimer: Ow ner / Operator acknowledges and agrees that (1) the JET -CARE system is designed merely to perform specifically identified engine condition trend monitoring functions, and is not des igned or intended to detect all failures, defects, or performance trends in engines. (2) engine conditi on trend monitoring sy stems lik e JET -CARE are inherently uncertain and dependent upon factors not known or controlled by JET -CARE, such as engine history, past inspections, instrument defects and the timely reporting of accurate and thorough data by operators, and (3) Ow ner / Operator does not and will not rely exclusively upon the JET -CARE sy stem to detect all engine failures, trends and malfunctions. As a consequence, JET-CARE s liability for any particular monitoring service hereunder shall be limit ed to the service fee pay able for such service for said engines for one y ear. Owner / Operator s sole remedy therefore s hall be to recover the amount of such fee, or to require JET -CARE to perform the service in its discretion. In no event shall JET -CARE be liable for any consequential, indirect, special or incidental damages or losses on account thereof. I, the undersigned, have read, understand and agree to be bound by the above disclaimer and have been authorised to sign on behalf of the Owner / Operator in acceptance of Jet-Care s Terms and Conditions. OWNER / OPERATOR AUTHORISED SIGNATORY: SIGN AND PRINT DATE: OWNER / OPERATOR SHOULD FAX THE COMPLETED AND SIGNED FORM TO: JET-CARE INTERNATIONAL, INC. 3 Saddle Road, Cedar Knolls NJ 07927, USA Tel Fax JET-CARE Palace Gate, Odiham Hampshire, RG29 1NP, UK Tel. +44 (0) Fax. +44 (0) NB Reports will only be sent after a valid enrolment form has been received by Jet-Care duly signed by Owner / Operator. No reports will be sent until 20 valid data points have been received. géíj`~êé=áë=~=íê~çáåö=å~ãé=çñ=m~ä~åé=fåíéêå~íáçå~ä=iíçk géíj`~êé=~åç=íüé=géíj`~êé=içöç=~êé=êéöáëíéêéç=qê~çéã~êâë=çñ=m~ä~åé=fåíéêå~íáçå~ä=iíç=~åç=~êé=ìëéç=ïüéêé=~ééäáå~ääé=äó=géíj`~êé=fåíéêå~íáçå~ä=fååk=ìåçéê=äáåéååék «=m~ä~åé=fåíéêå~íáçå~ä=iáãáíéç=ommtk=^ää=êáöüíë=êéëéêîéçk g`mts=fëëìé=oi=os íü =gìåé=ommt

172 THIS SERVICE AGREEMENT is made on the date of the signature of the Owner / O perator, o r their au thorised r epresentative, on the Enrolment Form, between: (1) PALACE INTERNATIONAL LIMITED, trading as Jet-Care, a company incorporated in En gland and Wales (registered number ) hav ing it s r egistered o ffice a t Palace Gate, Odiham, Hampshire, RG29 1NP, UK (the "Supplier"); and (2) the Client iden tified as the O wner / Operator si gnatory and t he Maintenance Service Provider signatory in the Enrolment Form. WHEREAS: (A) The Supplier has agreed to provide and the Client has agreed to pu rchase t he Ser vices ( as de fined below ) upon the terms and f or the consideration set out in this Agreement. NOW IT IS HEREBY AGREED as follows: 1. DEFINITIONS 1.1 In this Agreement the following expressions have the following meanings: Analysis Materials means the engine conditioning trend monitoring and gas path a nalysis dat a pr ovided by Dig ital Electr onic En gine Control or Full- Authority Dig ital Elect ronic Contr ol or Elect ronic Engine Contr ol or Kneepad or anot her method as se t ou t in t he Enrolment Form or as agreed between the Supplier and the Client; Business Day" means a day not being a Saturday, on which trading banks are generally open for business in the City of London. "Confidential Information" means t he con tents of this A greement and any other agreement contemplated by this Agreement; information of w hatever nat ure c oncerning the business, f inances, assets, liabilities, dealing s, transactions, know-how, cust omers, supplier s, processes or affairs of the other party, and any information expressed as confidential. Enrolment Form means the docum ent headed Enrolment Fo rm which includes Client, Aircraft and Reporting details. "Services" means t he en gine condi tioning tr end monitoring and g as path analysis services to be provided to the Client by the Supplier as identified in the Enrolment Form; Software Licencing Agreement means the agreement between the Supplier and t he Client for t he use of the Engine Condition Health Online software, also known as ECHO. "Trend Monitoring Fees" means the fees payable by the Client to the Supplier under this Agreement as set out in the Invoice and as varied from time to time in accordance with the terms of this Agreement; 1.2 References herein to any agreement or other instrument shall be deemed to include r eferences to t hat agreement or inst rument as varied from time to time and r eferences to any enac tment s hall be deemed to include references t o such enac tment as extended, r e- enacted or amended or any enactment by which it may be replaced. 1.3 Words denot ing t he sing ular shall include t he plural and vice versa. Words denoting natural persons shall include cor porations and vice versa. 1.4 Clause headings are inserted for convenience only and are to be ignored in construing this Agreement. 2. APPOINTMENT The Client hereby appoints t he Supplier t o perform t he Services and the Supplier agrees t o perform such Services in accor dance with t he provisions of this Agreement. 3. OBLIGATIONS OF THE SUPPLIER 3.1 The Supplier shall perform the Services with reasonable skill and care and in accordance with in-house procedures. 3.2 The supplier w ill not disclose or otherwise make av ailable, except t o t he en gine and/or air craft m anufacturer and/or t he Maintenance Service provider e.g. JSSI or Lufthansa Technik GmbH, the unprocessed data received by the Supplier from the Client, or the processed data forwarded to the Client under this contract, to any third party whomsoever, unless the Client first agrees in writing. 4. OBLIGATIONS OF THE CLIENT 4.1 The Client shall co- operate fully with t he Supplier a s regards the provision of t he Ser vices, and p romptly and at it s ow n ex pense provide the Supplier with the Analysis Materials within sufficient time to enable t he pe rformance o f the Supplier s oblig ations under this Agreement. 4.2 The Client acknowledges and agrees that; (A) the Service is designed merely to perform specifically identified engine condition trend monitoring and gas path analysis, and is not designed or intended to detect all failures, defects, or performance trends in engines; (B) engine condition trend monitoring and gas path analysis, such as t he Ser vice, a re inher ently uncer tain and dependent upon factors not known or contr olled by the Supplier, such as engine history, pas t inspec tions, i nstrument de fects an d the timely reporting of accurate and thorough data by operators; and (C) the Client does not and w ill not rely ex clusively upon t he Service to detect all engine failures, trends and malfunctions. (D) the unprocessed data received by the Supplier from the Client, and the processed data forwarded to the Client under this contract, shall be m ade av ailable t o the engine m anufacturer, which may use the data in the normal cour se o f it s business, p rovided, however, t hat the en gine manufacturer shall no t be permitted t o disclose t o third part ies t he identity of t he Client or t he aircraft t o which the data appertains. 5. PAYMENT 5.1 In conside ration o f the pr ovision o f the Se rvices by t he Supplier, the Client shall pay the Trend Monitoring Fees (together with value added tax thereon). 5.2 The Client shall pay the Trend Monitoring Fees (together with value added t ax thereon) within 1 m onth of the date of the Supplier's invoice (the Due Date ). 5.3 If t he Client fails to pay any sum on it s Due Date t he Supplier may without prejudice to its other rights and remedies, charge the Client int erest on the a mount unpaid at t he annual rate of 2% above the base in terest rate of the Bank of England from time to time, accruing daily from the Due Date for payment until the date of actual payment. 5.4 The Trend M onitoring Fees do not include expenses incurred by the supplier which will be charged to, and payable by the Client. 6. LIMITATION OF LIABILITY 6.1 The Supplier does not ex clude liabil ity f or death or personal injury to the extent only that the same arises as a result of the ne gligence o f the Supplier, its e mployees, agen ts or authorised representatives. 6.2 Save as provided in Clause 6.1, the Supplier shall not be liable t o t he Client for any loss or dam age whatsoever or howsoever caused arising directly or indirectly in connection with this Agreement, the Services or otherwise. 6.3 Without pr ejudice to Clause 6. 2, the Supplier expressly excludes liability for, without lim itation, any indir ect, special, incidental or consequential loss or dam age w hich m ay ar ise in respect of the Services, or for loss o f pr ofit, da ta, business, revenue, goodwill or anticipated savings and whether or not the Supplier shall have been aw are or not o f t he lik elihood o f any such loss or damage as aforesaid. 6.4 In the event that any ex clusion cont ained in this Agreement shall be held to be inv alid f or any r eason and the Supplier becomes liable for loss or damage that may lawfully be limited, the total aggregate liability of the Supplier shall be limited to the Trend Monitoring Fees payable under the Agreement for the individual aircraft subject to the above loss or damage for 1 year, but in any event [not more than USD 5,000]. 6.5 Where a breach by the Supplier is actionable under both this A greement and t he So ftware Licencing Agreement, t he Client agrees that it will only make a claim under this Agreement. 6.6 The Client acknowledges and agrees that the provisions of Clause 6 are fair and reasonable having regard to the nature of the Services. 7. NOTICE 7.1 Any communication between the Supplier and the Client relating to this Agreement must be in writing and sent by post or facsimile: (A) to the Client using the details specified in the Enrolment Form; and (B) to the Supplier a t t he f ollowing address The Managing Director, Jet-Care, Palace Gate, Odiham, Hampshire, RG29 1NP, UK. and fax number +44-(0) Such communication shall be deemed to be received; (A) in the case of a posted letter, on the third Business Day after posting; or (B) in the case of a facsimile, on production of a transmission report f rom t he m achine from which the f acsimile was sent which indicates that the facsimile w as sent in it s ent irety t o the intended recipient. 7.3 A communication received or deemed to be received on a day that is not a Business Day shall be deemed to be received on the next Business Day. 8. VARIATION 8.1 Subject to Clause 8.2, no a mendment or modification to this A greement shall be eff ective unless ex ecuted in w riting by both parties. 8.2 The Supplier may vary the Trend Monitoring Fees, such variation shall t ake e ffect 30 day s a fter the da te on which the Supplier g ives w ritten notice to the Client. The Client m ay terminate this A greement by no tice in w riting t o t he Supplier within 30 days of a notice provided by the Supplier under Clause DURATION, SUSPENSION AND TERMINATION 9.1 This Agreement shall commence on the date of signature of the Enrolment Form by the Client and shall con tinue until it is terminated by the Client giving notice under the terms laid out in this agreement. Notice of cancellation must be given in advance of the annual renewal dat e, being t he anniv ersary o f t he commencement date. 9.2 The Supplier m ay by not ice in w riting to the Client terminate this A greement i f any o f the following ev ents shall occur: (A) if the Client is in br each o f any t erm, condition or provision of this Agreement or required by the applicable law to remedy a br each, and f ails to r emedy such breach (if capable of remedy) within 30 days of having received written notice of such breach from the Supplier; or (B) if t he Client, being a body co rporate, shall present a petition or hav e a pe tition p resented by a cr editor f or its winding up; shall summons a meeting to pass a resolution for voluntary winding up; shall ent er int o any liquidation ( other than for t he pur poses o f a bona fide reconstruction or amalgamation); shall call a meeting o f it s creditors; shall have a petition for an administration order presented against it; shall have a receiver, administrative receiver, receiver and manager or similar, of all or any of its undertakings or assets appointed; o r shall be deemed by t he r elevant statutory provisions under the applicable law t o be u nable t o pay it s debts. 9.3 Upon t ermination or expiration of t his Agr eement, Clauses 12 and 13 shall survive. 10. ASSIGNABILITY 10.1 The Supplier may assign (whether absolut ely or by w ay of security and w hether in w hole or pa rt), tr ansfer mortgage, cha rge o r otherwise dispose in any m anner w hatsoever o f the benefit o f t his Agreement o r sub -contract o r dele gate its pe rformance unde r t his Agreement without the prior written consent of the Client Subject t o Clause 10.3, t he Client may not assign or t ransfer any of the rights or obligations under this Agreement In the ev ent of t he Client under going co mpany r estructuring, merger or takeover, the Client may only assign this Agreement with the prior w ritten consen t o f the Supplier, su ch consent not to be unreasonably withheld. 11. FORCE MAJEURE 11.1 In t his Clause " Force Majeure Event" m eans, in r elation t o either party, any act, event or circumstance, the cause of which is not of such pa rty s m aking nor w ithin t hat p arty s r easonable control, including (to the extent not of that party s making nor within that party s reasonable control) Act of God, war, hostilities (whether or not war has been declar ed), t errorist a cts, a cts o f any civil or military authority, governmental o r regulatory dir ection o r restriction, suspen sion or withdrawal of licences or consents, riot, insurrection, civil commotion, public dem onstration, sabo tage, ac ts o f v andalism, fire, f lood, earthquake, extreme weather conditions, epidemic, explosion, aircraft crashes or t hings f alling f rom aircraft, release of ionising r adiation or contamination by r adioactivity, che mical or biological contamination, the order of any court or governmental or regulatory authority, delay in transportation or communications, br eakage of or accidental damage to equipment, any strike, lock-out or other industrial trade dispute (not involving solely t he e mployees o f that party), structural shi ft or subsidence, provided always that lack of funds shall not be interpreted as a cause which is not o f a party s m aking no r w ithin a par ty s reasonable control If a pa rty is, or could reasonably be expected to be, materially prevented, hindered or delayed from performing any of its obligations under this Agreement by reason o f a For ce M ajeure Ev ent, such obligations o f the a ffected par ty and any co rresponding or related obligations of the o ther pa rty shall r emain in e ffect but shall be suspended w ithout liabilit y f or a per iod e qual t o t he dur ation o f the Force Majeure Event, provided that: (A) within 7 day s a fter t he s tart o f the Fo rce M ajeure Event t he affected party shall notify the other party in writing of the act under Clause 7; and (B) the affected party shall m ake all r easonable efforts to mitigate the e ffects o f t he For ce Majeure Ev ent on t he performance of its obligations under this Agreement, and pr ovide any inf ormation relating to the Force M ajeure ev ent and it s e ffects that t he ot her party may reasonably request. 12. CONFIDENTIALITY Each party undertakes to the ot her that ( unless t he pr ior w ritten consent of the other party shall first have been ob tained) it shall, and shall procure that its o fficers, e mployees, adv isers and agents shall keep confidential and no t by failure to exercise due care or otherwise by any act or om ission disclose to any per son whatever, or use or exploit com mercially f or it s or t heir ow n purposes, any of t he Confidential Information of the other party. 13. INTELLECTUAL PROPERTY RIGHTS The Client acknowledges that as between the Client and the Supplier, any and all of the copyright, database rights, trademarks, trade names, patents and other intellectual p roperty r ights a rising out o f t he performance of the Services, including all documentation, are and shall remain the sole property of the Supplier. GENERAL 14. Failure or neglect by the Supplier to enforce at any time any of the provisions hereof shall not be construed nor shall be deemed to be a waiver o f the Supplier 's rights her eunder no r in any way affect t he validity of the whole or any par t o f this A greement no r p rejudice t he Supplier's rights to take subsequent action. 15. This Agreement shall const itute the entire agreement between the parties with respect to its subject matter and w ithout prejudice to any liability for fraudulent misrepresentation super sedes all p rior and contemporaneous communications, both written and oral. 16. Each party confirms that, except as provided in this Agreement and without prejudice to any liability for fraudulent misrepresentation, neither o f them has r elied on any r epresentation or warranty or undertaking w hich is no t contained in t his Agreement, or which was made by any ot her pa rty w ho is not a pa rty t o t his Agreement and neither of them shall have any remedy in respect of misrepresentation or untrue statement made by any other party unless and to the extent that a claim lies under this Agreement. 17. Nothing in t his Agreement or in any document referred to in it or any arrangement cont emplated by it shall con stitute either party a partner of the o ther nor shall the ex ecution, co mpletion and implementation o f this Agr eement con fer on any party any power to bind or impose any obligations to any third parties on the other party. 18. No term of this Agreement is en forceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not a party to this Agreement. 19. In the event that any provision of this Agreement shall be void or unenforceable by reason of any provision of applicable law, it shall be delet ed and the remaining p rovisions her eof shall continue in f ull force and e ffect and i f neces sary, be so am ended as shall be necessary to give e ffect t o t he spir it o f t his A greement so far as possible. 20 This Agreement shall be cons trued in accordance with English Law and t he pa rties submit to the non -exclusive j urisdiction o f t he Courts of England in r elation t o any claim, dispute or di fference concerning this Agreement and any matter arising there from. Palace International Ltd Jet-Care, the Jet-Care Logo, ECHO and Engine Condition Health Online are registered trademarks of Palace International Ltd. PI/09 Issue

173 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona APPLICABLE: X MAINTENANCE & ENGINEERING X FLIGHT OPERATIONS FOR ALL AIRFRAME MANUFACTURERS USING GENERAL AVIATION, GENERAL PRODUCTS AND/OR AUXILIARY POWER UNITS, OWNER/ OPERATORS, DISTRIBUTORS, SALES AND SERVICE ORGANIZATIONS, AND FIELD SERVICE REPRESENTATIVES. Applicable To: Subject: Purpose: Discussion: AS907 Turbofan Engines PRICING AND AVAILABILITY FOR ALL AS907 PROPULSION ENGINES PUBLICATIONS EFFECTIVE AUGUST 1, 2003 To provide current information on the availability, format, and pricing of engine publications for the AS907 Propulsion Engines. Honeywell Engines Systems & Services offer a number of engine publications for the AS907 engine family. These publications are available in a wide variety of formats to meet individual user preferences and requirements. The various formats include: Hard copy (paper) CD-ROM (electronic) Web-based*, ( then select Technical Publications under Aerospace Quick Links) *Please Note: This site requires user log-on ID and password. To obtain these, log on to and click on Technical Publications under Aerospace Quick Links. Click on Log In on the left navigation bar. Next, select No, I don t have access and fill out the appropriate information. A log-on ID and password will be e- mailed in 1-2-business days. Pricing for the technical documents will vary depending on such factors as: Type of Document Format requested (Hard Copy, CD-ROM, or Web) Aug 1/03 Copyright 2003 Honeywell International Inc. All rights reserved. AS907-1 Page 1 of 10

174 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona AS907 Engine Publication Description and Purchase Order Information The following section categorizes all of the publications available into three groups; Engine Publications, Ground Support Equipment Publications, and Other Publications. Each of the documents available are then described briefly and information is provided for initial and continuation orders as well as format availability. Pricing for each of the documents is contained in Table 1. Please refer to the following info: Except as specified otherwise: initial order and continuation order purchases expire one year from date of purchase and must be renewed by subsequent continuation orders if the service is to be continued. Publications are revised only as required; therefore, Honeywell makes no guarantee that any specific publication will be revised within any certain period of time. Operators/customers taking delivery of new AS907 engines are entitled to receive 1 set of documents free of charge, in the format of their choice, based upon the appropriate level of maintenance for the first year of ownership. Rigid-type binders are supplied at no charge to purchasers of hard copy engine publications. Additional binders may be purchased. Orders for publications or additional binders should be made using the attached order form. Your order will be expedited if a check or money order is sent with your request. Prices are subject to change without notice and payment is due 30 days from delivery. Honeywell authorized service centers should consult the Honeywell Service Center Guidebook for more information regarding document entitlements. Operators and Honeywell Service Centers may order documents outside of their Honeywell authorization level via an Integrated Service Package (ISP). Please see attached order form for contact information. Aug 1/03 Copying, use or disclosure of information on this page is subject to proprietary restrictions. AS907-1 Page 2

175 This section includes the following publications: SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona Engine Publications (See Table 1 for Price List) Illustrated Parts Catalog This document contains a break down of each engine model by individual component part number. Intended for the use in identification and requisition of replaceable engine parts. It is a companion document to the Light and Heavy Maintenance Manuals. Light Maintenance Manual (LMM) This document contains instructions for servicing and maintaining AS907 engines up to major level of maintenance. Includes Major Periodic Inspection (MPI) and major repair. Heavy Maintenance Manual (HMM) This document contains instructions for servicing and maintaining AS907 engines to core level of maintenance. Includes Compressor Zone Inspection (CZI), core repairs, and test cell instructions. Used in conjunction with Light Maintenance Manual. Power Plant Build Manual (PPBM) This document contains instructions for the assembly of the nacelle and aircraft accessories on the engine. Service Bulletins This document is used to notify operators/maintenance facilities of OEM recommendations relative to the maintenance, repair, and replacement of specific engine components and or actions that require a record of accomplishment. Spare Parts Bulletins This document is used to notify operators/maintenance facilities of interchangeable part changes. Service/Operator Information Letters These documents are used to pass on information of a less formal nature than those contained in Service Bulletins, to operators and or maintenance facilities. Component Maintenance Manual This document contains shop verified instructions/procedures for servicing and maintaining individual AS907 components. The intention is that it will enable a mechanic, who is unfamiliar with an engine component, to restore it to serviceable condition. Standard Practices Manual This document contains disassembly, cleaning, inspection, repair, assembly and packing information to be used when referred to in the LMM and HMM. Initial Order: (Use Attached Order Form) Price covers the initial purchase of the entire publication or set, complete through the latest revision/issue available at the time of shipment. It also includes all regular and temporary revisions, or new issues issued during the one-year period of the order or following the initial shipment. Continuation Order: Price covers all regular and temporary revisions (to previously purchased publications) during the one-year period of the continuation order. Continuation Orders are not required for Service Bulletins, Service Information Letters, or Operator Information Letters; the Initial Order remains in effect until the order is cancelled. Aug 1/03 Copying, use or disclosure of information on this page is subject to proprietary restrictions. AS907-1 Page 3

176 This section includes the following publications: SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona Ground Support Equipment Publications (See Table 1 for Price List) Ground Equipment Manuals These documents describe the operation of a complex piece of tooling or test equipment and includes calibration information and parts list. Illustrated Tool and Test Equipment Manual This document contains a listing of all of the special tools and equipment (including test equipment) recommended by the OEM and or its vendors for servicing, fault isolation and repair of specific engine components and accessories. Special Tool Pamphlets Describe the maintenance instructions for special tooling. Initial Order: (Use Attached Order Form) Price covers the initial purchase of the publications ordered, complete through the latest revision available at the time of shipment. It also includes all regular and temporary revisions issued during the one-year period of the order. Continuation Order: Price covers all regular and temporary revisions (to previously purchased publications) during the oneyear period of the continuation order. Aug 1/03 Copying, use or disclosure of information on this page is subject to proprietary restrictions. AS907-1 Page 4

177 This section includes the following publications: SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona Other Publications (See Table 1 for Price List) Publications Index for General Aviation Equipment Listing of all technical publications related to general aviation products. AS907 Engine Logbook Forms in a binder with tabs to record engine maintenance. CD-ROM Light Contains the LMM, IPC, PPBM, SPM and all related service information (service bulletins, service information letter, spare parts bulletins). Generally used by owner/operators, OEMs and flight line, line, and major service centers. CD-ROM Heavy Same data as the Light and includes the HMM and all related component manuals. Generally used by Heavy service centers. Initial Order: (Use Attached Order Form) Price covers the current issue and revisions issued during the one-year period of the order, or one new engine logbook, as applicable. Continuation Order: Price covers all revisions (to the previously purchased index) during the one-year period of the continuation order. Not applicable for Engine Logbooks. Aug 1/03 Copying, use or disclosure of information on this page is subject to proprietary restrictions. AS907-1 Page 5

178 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona Table 1. Pricing, Availability and Formats Owner/Operators, Aircraft Original Equipment Manufacturers, and Honeywell Authorized Service Centers Notes: See Appendix A Document Name Initial Order Hard Copy Continuation Order Engine Publications Web Initial Order Continuation Order 1 Illustrated Parts Catalog $600 $300 1 Light Maintenance $800 $400 Manual Available Q Available Q Available Q Available Q Power Plant Build Manual 2, 4 Heavy Maintenance Manual 3 Service Bulletins And Spare Parts Bulletins 1 SILs and OILs 2, 4 Component Maintenance Manuals (each) 1 Standard Practices Manual $500 $400 Available Q Available $1000 $500 Q $500 $250 $200 $100 $200 $100 $200 $100 Free -available now Free -available now Available Q Available Q Available Q Available Q Free -available now Free -available now Available Q Available Q Aug 1/03 Copying, use or disclosure of information on this page is subject to proprietary restrictions. AS907-1 Page 6

179 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona Table 1. Pricing, Availability and Formats Owner/Operators, Aircraft Original Equipment Manufacturers, and Honeywell Authorized Service Centers (Cont) Notes: See Appendix A Document Name Initial Order Hard Copy Continuation Order Web Initial Order Continuation Order Ground Support Equipment Publications 1 Ground Support Equipment Manuals $200 $100 1 Illustrated Tool and Test $200 $100 Equipment Manual 1 Special Tool Pamphlets $200 $100 Other Publications Available Q Available Q Available Q Available Q Available Q Available Q Publications Index for General Aviation Equipment $200 $100 Available now Available now AS907 Engine Logbook $50 Not Available Not Available Not Available CD-ROMS Light Heavy Light Heavy Initial Service $2,300 $7,700 Available now Available now Continuation Service $1,250 $3,850 Available now Available now Prices quoted are in U.S. Dollars, for one (1) catalog, manual, or set as defined by engine model. To order, or if you have any questions regarding these technical publications, please contact us. See the order sheet for contact information. Aug 1/03 Copying, use or disclosure of information on this page is subject to proprietary restrictions. AS907-1 Page 7

180 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona Appendix A Notes for Table 1 1. These publications are issued upon request and revised at no charge to original owners of AS907 related equipment, Honeywell authorized Service Centers, Honeywell authorized Heavy Maintenance Facilities, and service facilities appointed by manufacturers of AS907-powered aircraft. 2. These publications are issued upon request and revised at no charge to Honeywell authorized Heavy Maintenance Facilities. 3. Service Bulletins and Spare Parts Bulletins are issued at no charge to original owners of AS907 related equipment, Honeywell authorized Service Centers, Honeywell authorized Heavy Maintenance Facilities, and service facilities appointed by manufacturers of AS907-powered aircraft. These publications are issued upon request and revised at no charge to original owners of AS907 related equipment, Honeywell authorized Service Centers, Honeywell authorized Heavy Maintenance Facilities, and service facilities appointed by manufacturers of AS907-powered aircraft. 4. Individual operators/line Maintenance facilities who are not authorized to this level of maintenance. Refer to ISP for any special conditions that may apply for purchasing this document. Aug 1/03 Copying, use or disclosure of information on this page is subject to proprietary restrictions. AS907-1 Page 8

181 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona Honeywell AS907 Engine Publications Order Form IMPORTANT Each item ordered must include either the report number of the equipment Model/Part No. and type of publication. Report numbers for available publications appear in the publication index for General Aviation. Order cannot be filled without this information. Report No. Format (HC/CD) Initial Order (QTY) Continuation Order (QTY) Amount (US Dollars) Rigid Binder Size Price Each Quantity 2 Ring $ Expandable $40.00 Post Amount (US Dollars) Ship To Address Honeywell Engines, Systems & Services Data Distribution Dept / P.O. Box Phoenix, AZ Purchase Order No. Telephone No. Fax No. ACFT S/N Contact Name Date Telephone: (602) FAX: (602) Web site: ( Aug 1/03 Copying, use or disclosure of information on this page is subject to proprietary restrictions. AS907-1 Page 9/10

182 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona APPLICABLE: X MAINTENANCE & ENGINEERING X FLIGHT OPERATIONS FOR ALL AIRFRAME MANUFACTURERS USING GENERAL AVIATION, GENERAL PRODUCTS AND/OR AUXILIARY POWER UNITS, OWNER/ OPERATORS, DISTRIBUTORS, SALES AND SERVICE ORGANIZATIONS, AND FIELD SERVICE REPRESENTATIVES. Subject: SPOTLIGHT TROUBLESHOOTING SYSTEM Honeywell, in partnership with Casebank Technologies, has developed a line maintenance troubleshooting and diagnostics tool specifically for operators and service centers. SpotLight is a diagnostic decision support tool that utilizes field service reports, maintenance manuals, and past troubleshooting experience. This service is part of Honeywell s continuous effort to reduce maintenance and repair turn times, reduce cost of ownership, and provide expert system applications to field personnel. Welcome to SpotLight! SpotLight Introduction SpotLight provides technicians direct 24-hour access to a central database of past experiences with problem descriptions and their solutions. Each solution is expertly written and verified to have the best information to describe the event, explain the problem and refer to an approved repair instruction. SpotLight will help you diagnose and repair your equipment using the experience of your peers worldwide. As a continuously updated database of knowledge SpotLight is an important complement to the technical service resources already available to you. As a result of the development of SpotLight, Honeywell has made a significant effort to improve the depth and quality of diagnostic information available to its operators and service centers. Honeywell Field Service Engineers have experienced numerous situations where SpotLight quickly recalled past events that led to a positive repair decision in minutes that might otherwise have involved multiple troubleshooting hours as well as unnecessary parts replacements. As of this publication date, on the TFE731 product line over 147 authorized Service Center technicians and 84 Operator users have accessed SpotLight. SpotLight s accuracy in identifying the correct root cause and repair action is currently 77% with a maturity path of 80+%. Troubleshooting experience from the AS907 flight test program has been incorporated in the AS907 SpotLight program to incorporate lessons learned. It is important to effectively utilize the information SpotLight provides by making it part of a recognized diagnostic/repair process for the technical staff within your organization. Those organizations that take advantage of using SpotLight whenever unplanned and potentially complex faults occur, should experience significant improvements in their time to repair and benefit from having follow up access to these diagnostic sessions that are archived for future use. Spotlight is available in two formats; SpotLight Internet only available through the e-engine website at or ordered separately as SpotLight Remote, a stand-alone database for laptop computers that does not require an Internet connection to run a troubleshooting session. AS907-2 Oct 7/03 Copyright 2003 Honeywell International Inc. All rights reserved. Page 1 of 6

183 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona How to Access AS907 SpotLight Accessing e-engine from the main menu is illustrated below. A registered login ID and password is required to use this feature. You may obtain a login ID through the Register option on the e-engine main menu. 2. Choose Start SpotLight and then click the image to transfer to the SpotLight website. Once login ID is established proceed to step one. 1. From the main menu in e-engine, select SpotLight, then Start SpotLight: 3. Select the equipment you are troubleshooting from the list displayed. Oct 7/03 AS907-2 Page 2 Copying, use or disclosure of information on this page is subject to proprietary restrictions.

184 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona How to Use AS907 SpotLight Successful use of SpotLight requires you to follow only a few basic steps. With a little practice, you will be using SpotLight as easily as dialing a phone! There is even a practice link on the Welcome screen Select an initial symptom category such as Maintenance Codes (via Cockpit) Symptoms, for example, if engine-related Maintenance Codes have been identified on the Maintenance Data Computer (MDC). 4. Expand the symptom category and select Answer this question From the Welcome screen, select the link for NEW PROBLEM. 2. Identify the Aircraft Model and Engine Model you are troubleshooting. Don t forget to provide the engine S/N and other fields marked with an asterisk (*). Other information fields are helpful, but optional. Click Continue when ready. 5. Spotlight displays a list of Maintenance Codes for selection. Scroll down the list and click on the Maintenance Code(s) you want to investigate. Add Maintenance Codes to the list of Maintenance Codes recorded by clicking >: Oct 7/03 AS907-2 Page 3 Copying, use or disclosure of information on this page is subject to proprietary restrictions.

185 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona 6. Maintenance Codes to be investigated are listed in the Recorded column. When you are done identifying Maintenance Codes, click the OK link. 9. SpotLight retrieves solutions that potentially match your problem and presents the most closely matched solution. Similarity is shown by similarity bars in the lower left corner of the window: 7. SpotLight retrieves the solutions that potentially match your problem and presents a set of questions to help determine the closest match. Answer one or more of the questions using the pulldown answer boxes (you doesn t have to answer them in order) and click Continue to find out how your answers match the possible solutions listed. 10. When you see an interesting solution title, click the title link to view more information. Details include interesting information like a description of the problem that originally occurred, an explanation, repair references, and even lessons learned. 8. You can also click on More details for additional instructions to answer questions: 11. When done viewing the solution details, click Back to return to the Suggested Questions screen. If you are done using SpotLight because you have found a match or because you need to do more troubleshooting on the aircraft in order to answer more SpotLight questions, click the Finished link. Oct 7/03 AS907-2 Page 4 Copying, use or disclosure of information on this page is subject to proprietary restrictions.

186 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona 12. Select one of the options. To continue working later, click This Problem is closed; and SpotLight provided a matching solution. To continue working later, click This problem is open and under investigation. Please contact Honeywell or Casebank for Non Authorized Service Center pricing. Operator Pricing SpotLight Internet is provided as a no charge service to Operator s with engines or APUs, that are either in warranty or covered under an existing MSP/CSP contract. SpotLight Remote is available directly from CaseBank, at a charge of $ per year per system. Operators with engines or APUs that are out of warranty and not covered under an existing MSP/CSP contract can purchase SpotLight Internet for $5.00 per aircraft flight hour calculated annually in advance. SpotLight Remote is available directly from CaseBank for $7.50 per flight hour calculated annually in advance. Getting Assistance calculated annually in advance. SpotLight Remote is available directly from CaseBank for $7.50 per flight hour calculated annually in advance. Getting Assistance For SpotLight Remote information please contact CaseBank s representative Darius Knight at , or dknight@casebank.com for further information. Honeywell Global Customer Support Network: NorthAmerica: International: honeywellcog@honeywell.com For SpotLight Remote information please contact CaseBank s representative Darius Knight at , or dknight@casebank.com for further information. Honeywell Global Customer Support Network: North America: International: honeywellcog@honeywell.com For TECHNICAL HELP with using SpotLight, please contact the SpotLight Helpdesk. Helpdesk staff is on-call 24 hours a day, seven days a week at +1(416) You may also the Helpdesk at helpdesk@casebank.com, or contact your Honeywell Field Service Engineer. Service Center Pricing Honeywell authorized Service Center pricing for SpotLight Internet is $ per location, regardless of the number of databases accessed on users enrolled. SpotLight Remote is available directly from Casebank, at an additional charge of $ per year per system. Oct 7/03 AS907-2 Page 5/6 Copying, use or disclosure of information on this page is subject to proprietary restrictions.

187 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona APPLICABLE: X MAINTENANCE & ENGINEERING X FLIGHT OPERATIONS FOR ALL AIRFRAME MANUFACTURERS USING GENERAL AVIATION, GENERAL PRODUCTS AND/OR AUXILIARY POWER UNITS, OWNER/ OPERATORS, DISTRIBUTORS, SALES AND SERVICE ORGANIZATIONS, AND FIELD SERVICE REPRESENTATIVES. Subject: AS907 JET-CARE TREND MONITORING SYSTEM PURPOSE The purpose of this Service Information Letter is to provide a discussion of the AS907 Jet-Care Trend Monitoring program. The basic theory and benefits of the program are discussed, along with the data collection, transmittal, and analysis process. The communication process between the operator, Jet-Care, and Engines & Systems is also detailed. AS907 JET-CARE TREND MONITORING SYSTEM DESCRIPTION The AS907 Jet-Care monitoring system includes the following components and/or processes: AS907 Electronic Control Units (ECUs) including Engine Condition/Fault Reporting (ECFR) logic for recording engine data A laptop computer (PC) with AS907 e-engines Interface (EEI) data download software and associated cables to download ECFR data from the ECUs An Internet connection allowing upload of ECFR data to the e-engines website either directly or through EEI, or an alternate method of transmitting ECFR data to Jet-Care ( ). An enrollment with Jet-Care International for data processing, engine trend monitoring and health reporting. Each of these components of the AS907 Jet-Care monitoring system is discussed in more detail in the following sections. AS907-3 Oct 23/03 Copyright 2003 Honeywell International Inc. All rights reserved. Page 1 of 10

188 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona ECFR DATA RECORDED BY THE ECU The AS907 ECUs include ECFR logic that records engine data during the following events: Takeoff Climb Cruise Rolldown Engine Exceedances The ECFR logic automatically records engine performance data after takeoff (triggered by weight-off-wheels). The ECFR logic has the capacity to store 100 takeoff data records. The ECFR logic automatically records engine performance data during the last climb phase of flight (PLA at climb detent and altitude above 20,000 feet). The ECFR logic has the capacity to store 100 climb data records. The ECFR logic automatically records engine performance data during the last steady-state cruise phase of flight (altitude above 20,000 feet, altitude rate of change less than 150 feet/second, N2, ITT and PLA basically constant). The ECFR logic has the capacity to store 100 cruise data records. The ECFR logic controller records N1 and N2 rolldown times during ground shutdowns. Rolldown times are not recorded during shutdowns in flight. The ECFR logic has the capacity to store 128 rolldown data records. The ECFR logic records engine data when engine Type 1 and Type 2 limits are exceeded (these exceedance types are defined in the Light Maintenance Manual). Oct 23/03 AS907-3 Page 2 Copying, use or disclosure of information on this page is subject to proprietary restrictions.

189 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona DOWNLOADING ECFR DATA FROM THE ECU A laptop computer (PC) with AS907 e-engines Interface (EEI) data download software can be connected to the forward or aft aircraft maintenance connector (see Figures 1 and 2) and ECFR data can be downloaded as specified in the Light Maintenance Manual (refer to Task ). Figure 1 Forward Maintenance Panel Figure 2 Aft Maintenance Panel Oct 23/03 AS907-3 Page 3 Copying, use or disclosure of information on this page is subject to proprietary restrictions.

190 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona SENDING DATA TO JET-CARE BY UPLOADING TO E-ENGINES USING EEI After downloading ECFR data from the ECUs, ECFR data must be transmitted to Jet-Care for processing. Because of the ECFR data file format, downloaded data files should be uploaded to the e-engines website using EEI, or by logging into e-engines and uploading data files directly. The e-engines website converts data files to a format Jet-Care can process, and transmits converted data files to Jet-Care within four hours of uploading. You must have an e- Engines account, and must have set up your aircraft fleet (including engine serial number information) on the e-engines website, before downloaded data files can be uploaded to the e- Engines website. To upload ECFR data to the e-engines website using EEI, the following steps are required: 1. Transfer the downloaded data files to a computer with an Internet connection, if required, or connect the PC used to download the ECFR data to the Internet. 2. Start the EEI program and select the Upload function. 3. Enter your EEI e-engines login information when prompted. 4. EEI will notify you when connected. 5. When connected, the EEI file upload screen is displayed. Select the aircraft number, enter the number of data files to be uploaded to the e- Engines website and select 'Get'. 6. Specify the files to be uploaded for each aircraft by selecting the 'Browse' button and selecting the appropriate data files. If the PC used to download the data files is used, the data files will be stored in the folder 'C:\EEI\Download'.. 7. When all data files to be uploaded have been specified, select 'Upload Now'. 8. When all data files specified have been uploaded, EEI will advise the status of each uploaded file with a green, yellow or red indicator. 9. Select the 'Status details' for each uploaded data file for information about the status of each uploaded file. 10. When finished, select to move uploaded data files from the download folder to the archive folder. Oct 23/03 AS907-3 Page 4 Copying, use or disclosure of information on this page is subject to proprietary restrictions.

191 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona SENDING DATA TO JET-CARE BY UPLOADING TO E-ENGINES DIRECTLY After downloading ECFR data from the ECUs, ECFR data must be transmitted to Jet-Care for processing. Because of the ECFR data file format, downloaded data files should be uploaded to the e-engines website using EEI, or by logging into e-engines and uploading data files directly. The e-engines website converts data files to a format Jet-Care can process, and transmits converted data files to Jet-Care within four hours of uploading. You must have an e-engines account, and must have set up your aircraft fleet (including engine serial number information) on the e-engines website, before downloaded data files can be uploaded to the e-engines website. To upload ECFR data directly to the e-engines website the following steps are required: 1. Log in to the e-engines website. 2. On the 'Operator Home Base' page, identify the aircraft with ECFR data files to be uploaded to e-engines. 5. Specify the files to be uploaded by selecting the 'Browse' button and selecting the appropriate data files. 6. When all data files to be uploaded have been specified, select 'Upload Now'. 3. Select the 'Upload ECFR Data Files' menu item from the 'SELECT AIRCRAFT UTILITY' menu for the aircraft with ECFR data files to be uploaded to e-engines. 4. From the file selection screen, enter the number of data files for each aircraft to be uploaded to the e- Engines website and select 'Get'. 7. When all data files have been uploaded, e- Engines will advise the status of each file with a green, yellow or red indicator as shown. Select the 'Upload Status' for each data file for more information. Oct 23/03 AS907-3 Page 5 Copying, use or disclosure of information on this page is subject to proprietary restrictions.

192 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona SENDING DATA TO JET-CARE VIA After downloading ECFR data from the ECUs, ECFR data must be transmitted to Jet-Care for processing. Because of the ECFR data file format, downloaded data files should be uploaded to the e-engines website using EEI, or by logging into e-engines and uploading data files directly. The e-engines website converts data files to a format Jet-Care can process, and transmits converted data files to Jet-Care within four hours of uploading. When a faster response from Jet-Care is required, downloaded ECFR data can be converted to a format Jet- Care can process and ed directly to Jet-Care at 907@jet-care.com. To export ECFR data to be sent directly to Jet-Care via the following steps are required: 1. Start the EEI program and select the 'Export Files' function from the File menu. 3. EEI will notify you upon completion of the file export process. Select 'Close' or 'Export Another File' as required. 2. Specify the data file to be exported. EEI will define a 'default' file name with the same filename and a '*.TXT' extension, instead of a '*.DLD' extension. HES recommends that the 'default' file name be selected by selecting 'OK'. 4. Note the folder with the exported EEI data file. Send the exported text file(s) to Jet-Care via at 907@jet-care.com. Oct 23/03 AS907-3 Page 6 Copying, use or disclosure of information on this page is subject to proprietary restrictions.

193 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona JET-CARE TREND REPORTS For over fifteen years Jet-Care has been conducting performance trend analysis for the Honeywell TFE731 family of engines. This proven service is invaluable for tracking engine health over the course of engine operation. A number of potentially expensive and time-consuming repairs have been avoided by identifying shifts in engine performance trends. Jet-Care evaluates and analyzes trends in takeoff and cruise data using proprietary methods that normalize such factors as altitude, Mach number, and ambient temperatures. This normalization allows for smooth trend characterization, facilitating better and more accurate trend evaluation. Preventive actions can be implemented based on Jet-Care s evaluation of takeoff and cruise data, reducing engine damage, additional maintenance costs, and aircraft downtime. Jet-Care trend reports are available in both electronic (downloaded from the Internet, or ed) and hardcopy (faxed or mailed) versions. Upon enrollment, the preferred method for receiving trend reports should be selected. A sample Jet-Care takeoff data trend report is shown in Figures 3 and 4. Figure 3 Performance Trend Report Figure 4 Vibration and Oil Trend Report Oct 23/03 AS907-3 Page 7 Copying, use or disclosure of information on this page is subject to proprietary restrictions.

194 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona DOWNLOADING AND VIEWING JET-CARE TREND REPORT FILES To view a Jet-Care trend report file, the Jet-Care Echo V1.1 or later file viewer is required. After enrolling with Jet-Care, the Echo V1.1 installation program can be downloaded from the Jet-Care website at 1. Enter your login information when prompted. 3. Select 'AS900 Single User ECHO Installer.exe' to download the installation program. 2. Trend data files available for downloading are shown in the default 'Data' option. Select the 'Program' option. 4. Run the 'AS900 Single User ECHO Installer.exe' program downloaded to install the viewer. Oct 23/03 AS907-3 Page 8 Copying, use or disclosure of information on this page is subject to proprietary restrictions.

195 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona Jet-Care takeoff or cruise trend report files (downloaded or ed) are viewed using the Jet-Care Echo V1.1 or later file viewer. To download a takeoff or cruise trend report file from the Jet-Care website at the following steps are required. 1. Enter your login information when prompted. 2. Select the desired takeoff or cruise data file to be downloaded. JET-CARE COST AND ENROLLMENT Enrollment into the Jet-Care program is required for MSP operators. As such, Honeywell is providing the Jet-Care program to all operators under MSP at no cost. MSP operators not currently enrolled should complete and fax the attached Enrollment Form to Jet-Care International. Non-MSP operators may subscribe to the program for an annual fee of $ per aircraft. Non- MSP operators should contact Jet-Care International direct at one of the provided addresses or telephone numbers concerning the cost and/or enrollment process. CONTACTING JET-CARE For more information on Jet-Care services, please contact Jet-Care directly at one of the following addresses: at admin@jet-care.com for general comments or questions concerning the Jet-Care program. Remember to always use the hyphen for this address. JET-CARE INTERNATIONAL, INC. 3 Saddle Road Cedar Knolls, New Jersey Phone (United States) (or 9598) JET-CARE INTERNATIONAL, LTD. Palace Gate High Street, Odiham Hampshire RG29 1NP Phone (UK) Oct 23/03 AS907-3 Page 9/10 Copying, use or disclosure of information on this page is subject to proprietary restrictions.

196 ENROLLMENT FORM JET-CARE ENGINE CONDITION TREND MONITORING HONEYWELL AS907 POWERED BOMBARDIER CHALLENGER 300 OWNER/OPERATOR INFORMATION (DETAILS OF PRINCIPAL CONTACT FOR TREND REPORTS) OWNER/OPERATOR: JC CODE: PRINCIPAL CONTACT/TITLE: ADDRESS: TEL: FAX: AIRCRAFT INFORMATION AIRCRAFT TYPE: CHALLENGER 300 SERIAL NUMBER: AIRCRAFT REG N: AIRCRAFT TSN: ENGINE S/N: #1 ENGINE S/N: #2 ENGINE TSN: #1 ENGINE TSN: #2 ENGINE CSN: #1 ENGINE CSN: #2 SERVICE CONTRACT TYPE/NUMBER: DISCLAIMER: Owner/Operator acknowledges and agrees that (1) the JET-CARE system is designed merely to perform specifically identified engine condition trend monitoring functions, and is not designed or intended to detect all failures, defects, or performance trends in engines. (2) engine condition trend monitoring systems like JET-CARE are inherently uncertain and dependent upon factors not known or controlled by JET-CARE, such as engine history, past inspections, instrument defects and the timely reporting of accurate and thorough data by operators, and (3) Owner/Operator does not and will not rely exclusively upon the JET-CARE system to detect all engine failures, trends and malfunctions. As a consequence, JET-CARE s liability for any particular monitoring service hereunder shall be limited to the service fee payable for such service for one year and Owner/Operator s sole remedy therefore shall be to recover the amount of such fee or to require JET-CARE to perform the service in its discretion. In no event shall JET-CARE be liable for any consequential, indirect, special or incidental damages or losses on account thereof. I have read and understand the above disclaimer. SIGNED: DATE: OPERATORS SHOULD FAX THE COMPLETED AND SIGNED FORM TO: USA: FAX (1) JET-CARE INTERNATIONAL, INC. 3 SADDLE ROAD CEDAR KNOLLS, NJ TEL (1) UK: FAX (44) JET-CARE PALACE GATE, HIGH STREET ODIHAM, HAMPSHIRE, RG29 1NP TEL (44)

197 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona APPLICABLE: X MAINTENANCE & ENGINEERING X FLIGHT OPERATIONS FOR ALL AIRFRAME MANUFACTURERS USING GENERAL AVIATION, GENERAL PRODUCTS AND/OR AUXILIARY POWER UNITS, OWNER/ OPERATORS, DISTRIBUTORS, SALES AND SERVICE ORGANIZATIONS, AND FIELD SERVICE REPRESENTATIVES. Applicable To: AS907 (HTF7000) Engine Subject: Line Replaceable Unit (LRU) Consumable Hardware Kits Purpose: Identification of the consumable hardware to be shipped with each LRU in kit form. Discussion: For ease of LRU installation, Honeywell has developed various kits, which contain the necessary packings/gaskets etc. required for their replacement. When an LRU is ordered from Honeywell, the associated kit will automatically be shipped with the unit. PURPOSE The purpose of this Service Information Letter is to provide the contents for each of the LRU kits. DESCRIPTION When ordering an LRU for the AS907 (HTF7000), the following information provides the LRU part number, along with the associated kit part number and their associated contents: NOTE: The LRU and Kit content part numbers may change over time, therefore refer to the latest revision of the Illustrated Parts Catalog, for updated configurations. IPC Subject Fig. Item Part Number Description Line Replaceable Unit (LRU) Installation Kit, N1 Monopole Sensor M Packing (2 per kit) Installation Kit, PMA Stator M Packing (1 per kit) M Packing (1 per kit) M Packing (1 per kit) Installation Kit, Oil Pressure Transducer M Packing (1 per kit) M Packing (1 per kit) AS907-4 Mar 1/04 Copyright 2004 Honeywell International Inc. All rights reserved. Page 1 of 4

198 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona IPC Subject Fig. Item Part Number Description Line Replaceable Unit (LRU) Installation Kit, Main Surge Bleed Valve C-Seal (1 per kit) C-Seal (1 per kit) Installation Kit, Trim Surge Bleed Valve C-Seal (1 per kit) C-Seal (1 per kit) Installation Kit, Oil Filter M Packing (1 per kit) M Packing (1 per kit) Installation Kit, Air Turbine Starter S Packing (3 per kit) M Packing (1 per kit) M Packing (1 per kit) Installation Kit, Fuel Heater Oil Cooler M Packing (4 per kit) Installation Kit, High Temperature Fuel Nozzle C Seal (1 per kit) Installation Kit, Start Fuel Nozzle C Seal (1 per kit) Installation Kit, Fuel Pressure Switch M25988/2-108 Packing (1 per kit) Installation Kit, Ignition Plug C Seal (1 per kit) Installation Kit, Oil Temperature Transducer M Packing (1 per kit) Installation Kit, Accessory Gearbox Chip Detector M Packing (1 per kit) Installation Kit, De-Oil Valve M Packing (2 per kit) Mar 1/04 AS907-4 Page 2 Copying, use or disclosure of information on this page is subject to proprietary restrictions.

199 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona IPC Subject Fig. Item Part Number Description Line Replaceable Unit (LRU) Installation Kit, Oil Tank Pressure Valve M Packing (1 per kit) M Packing (1 per kit) Installation Kit, N2 Sensor M Packing (1 per kit) Kit, Oil Sampling (SOAP Kit) Oil Filter and Packings (1 per kit) Plastic Bottle (2 per kit) Installation Kit, Oil Pump Assembly / M Packing (1 per kit) M Packing (1 per kit) M Packing (1 per kit) Installation Kit, Fuel Pump MPF570 ( ) M25988/2-116 Packing (2 per kit) M Packing (1 per kit) M25988/2-126 Packing (1 per kit) (Fuel Pump Inlet Adapter) Packing, Preformed (1 per kit) Packing, Preformed (1 per kit) Packing, Preformed (1 per kit) Fuel Pump Kit MPF570 ( ) Packing, Preformed (1 per kit) Packing, Preformed (1 per kit) Packing, Preformed (1 per kit) Packing, Preformed (1 per kit) Screw, Machine (3 per kit) MPF570 ( ) Pump, Main Fuel (1 per kit) NAS1149C0432R Washer, Flat (3 per kit) Installation Kit, Fuel Filter Module Packing (2 per kit) , 90, 150, 160 M25988/2-116 Packing (4 per kit) M25988/4-118 Packing (2 per kit) Mar 1/04 AS907-4 Page 3 Copying, use or disclosure of information on this page is subject to proprietary restrictions.

200 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona IPC Subject Fig. Item Part Number Description Line Replaceable Unit (LRU) Installation Kit, Fuel Filter Packing (2 per kit) , 90, 150, 160 M25988/2-116 Packing (4 per kit) Fuel Filter Kit Packing, Preformed (1 per kit) Packing, Preformed (1 per kit) Filter Element (1 per kit) Installation Kit, Fuel Control Unit , M25988/2-116 Packing (4 per kit) M25988/2-126 Packing (1 per kit) M25988/4-156 Packing (1 per kit) Dual Function Fuel Switch Kit Packing, Preformed (1 per kit) Packing, Preformed (1 per kit) Switch, Dual Function Fuel (Pressure/ Temperature) Mar 1/04 AS907-4 Page 4 Copying, use or disclosure of information on this page is subject to proprietary restrictions.

201 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona APPLICABLE: X MAINTENANCE & ENGINEERING X FLIGHT OPERATIONS FOR ALL AIRFRAME MANUFACTURERS USING GENERAL AVIATION, GENERAL PRODUCTS AND/OR AUXILIARY POWER UNITS, OWNER/ OPERATORS, DISTRIBUTORS, SALES AND SERVICE ORGANIZATIONS, AND FIELD SERVICE REPRESENTATIVES. Applicable To: AS907 (HTF7000) Engine Subject: AS907 APR 'HITS' Automatic Power Reserve (APR) is an automatic feature provided by the AS907 Full Authority Digital Electronic Control (FADEC). Understanding this feature of the AS907 FADEC is important because the Light Maintenance Manual (LMM) requires the following in SUBTASK : ' Every Automatic Power Reserve (APR) takeoff use counts as five additional cycles and 10 additional hours for engine operating hours.' It is the responsibility of the operator to record APR usage, and apply the hour and cycle penalty specified in the Light Maintenance Manual (LMM). Downloading of the AS907 ECUs using e-engine Interface (EEI) has shown that occasionally APR usage is recorded and displayed even if no true APR usage occurred, as shown below: AS907-5 Feb 4/04 Copyright 2004 Honeywell International Inc. All rights reserved. Page 1 of 2

202 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona The AS907 ECUs record APR usage if engine N1 exceeds the target N1 for normal takeoff by 50 rpm for more than 2 seconds. Operational experience has shown this can occur for a number of reasons, including transient overshoot of target N1, and during ground runs during which one engine is operated at the 'TKO' power lever position under hot-day conditions, with 'AUTO-APR' not de-selected, and the opposite engine not operating, or operating at idle. In order to correct this issue, Honeywell is improving the current logic used in the AS907 FADEC software version V9B. This new logic will be included in the next FADEC software revision, version V10B. Please contact Honeywell Customer Support Engineering for more information as to when this upgrade will become available. In the interim, if an EEI download shows APR usage has been recorded but the engine has not been operated at the APR rating, please contact Honeywell Customer Support or Field Service Engineering for review of the EEI download file. If no Type 0, Type 1 or Type 2 N1 or N2 exceedances have been recorded, the hour and cycle penalty specified in the LMM for APR usage does not need to be applied. Feb 4/04 AS907-5 Page 2 Copying, use or disclosure of information on this page is subject to proprietary restrictions.

203 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona APPLICABLE: X MAINTENANCE & ENGINEERING X FLIGHT OPERATIONS FOR ALL AIRFRAME MANUFACTURERS USING GENERAL AVIATION, GENERAL PRODUCTS AND/OR AUXILIARY POWER UNITS, OWNER/ OPERATORS, DISTRIBUTORS, SALES AND SERVICE ORGANIZATIONS, AND FIELD SERVICE REPRESENTATIVES. Applicable To: AS907 (HTF7000) Engine Subject: AS907 FAILED THRUST REVERSER STOWING There have been six field reports where either the left or right Thrust Reverser (T/R) failed to stow, either during roll-out just after landing or when the T/R was being used to reduce aircraft speed during taxi. In each event the T/R properly deployed, but failed to stow when commanded and the 'L(R) REVERSER FAILED' CAS message also appeared. The reverser remained in a partially deployed (or partially stowed) position as shown below: In all cases the engine power lever was approximately midway between the forward and reverse idle detents when the 'L(R) REVERSER FAILED' CAS message appeared. This power lever position coincides with the trip point of two T/R micro-switches located inside the throttle quadrant. Each switch provides an independent T/R command signal to each of the two ECUs. If there is a disagreement between these two micro-switches (i.e. ECU A sees a command to stow and ECU B sees a command to deploy), the T/R will fail in its current position and the FADEC will prohibit any further movement. To prevent this from occurring during normal transition between forward and reverse idle, the FADEC software incorporates a timer so that it will only fail the T/R if there is a disagreement between the switches for more than 2 seconds. If the power lever is left for more then 2 seconds in a position between forward and reverse idle and only one of the two micro-switches is closed, the T/R will fail and remain in its failed position. The presence of MCID 1463 indicates that a disagreement between these two microswitches has been detected between the ECUs. Bombardier has issued Advisory Wire to address this issue. If the T/R is failed in a partially deployed (or partially stowed) position, a variation of the LMM task is recommended to allow the T/R to be stowed. The recommended procedure is described below: AS907-6 Apr 14/04 Copyright 2004 Honeywell International Inc. All rights reserved. Page 1 of 2

204 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona Recommended Procedure for Stowing a Partially Deployed (or Partially Stowed) T/R A partially deployed (or partially stowed) T/R should first be fully deployed, then stowed as follows: (a) (b) (c) (d) (e) (f) (g) (h) (i) (j) (k) (l) (m) (n) (o) Make sure the affected engine is stopped. Make sure there is electrical and hydraulic power available to the aircraft. Pull (open) the two ECU circuit breakers on the affected engine. Pull (open) the two thrust reverser circuit breakers on the affected engine. Place the maintenance switch on the aircraft forward maintenance panel in the 'Maintenance' position (unguarded and UP). Place the power lever on the affected engine in the reverse idle ('REV IDLE') position. Open the engine oil tank access panel to access the thrust reverser maintenance switch. Press and hold the button on the thrust reverser maintenance switch. Simultaneously reset (close) the two thrust reverser circuit breakers on the affected engine. Simultaneously reset (close) the two ECU circuit breakers on the affected engine. If the T/R does not fully deploy, pull (open) the two thrust reverser and two ECU circuit breakers on the affected engine, wait five (5) seconds, and repeat Steps (i) and (j). If the T/R fully deploys as it should, make sure the button on the thrust reverser maintenance switch is still pressed. Place the power lever on the affected engine in the forward idle ('FWD IDLE') position to stow the T/R. If the T/R fully stows as it should, release the button on the thrust reverser maintenance switch and place the maintenance switch on the aircraft forward maintenance panel in the 'Normal' position (guarded and DOWN). Perform a normal engine start and perform a functional test of the thrust reverser in accordance with the applicable aircraft instructions. Apr 14/04 AS907-6 Page 2 Copying, use or disclosure of information on this page is subject to proprietary restrictions.

205 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona APPLICABLE: X MAINTENANCE & ENGINEERING X FLIGHT OPERATIONS FOR ALL AIRFRAME MANUFACTURERS USING GENERAL AVIATION, GENERAL PRODUCTS AND/OR AUXILIARY POWER UNITS, OWNER/ OPERATORS, DISTRIBUTORS, SALES AND SERVICE ORGANIZATIONS, AND FIELD SERVICE REPRESENTATIVES. Applicable To: HTF7000 (AS A) Subject: Purpose: Engine Removal and Replacement The purpose of this Service Information Letter is to provide insight into what hardware and components require removal from the customer engine for installation on a spare (Bank) engine and the consumable hardware recommendations. A brief outline of the recommended engine removal and spare (Bank) engine installation process will also be discussed, however the aircraft maintenance manual Power-plant Removal procedure must be followed. Description: Remove the spare engine from the shipping crate and install it in stand P/N , with the slave mounts attached to the opposite side of the engine to which it will be installed on the pylon (allows installation of the customer mounts on the engine while in the stand). The following engine components should be removed, or disconnected from the customer engine prior to removal from the aircraft. Make sure to cover any open fluid fittings following component removal: Upper/Lower cowl doors, Inlet and Thrust Reverser - Disconnect electrical harnesses/hydraulic plumbing from engine and stow away from work area. Engine Driven Generator. Engine Driven Hydraulic Pump Disconnect hydraulic lines at quick disconnects and stow away from work area. Fire Detection System Disconnect at both outboard ends of the fire loop and remove from AGB. Bleed Air and Air Turbine Starter Ducts. Install Lifting Fixture P/N on engine and adjust arms (Outboard leg one hole shorter than inboard and attach aft leg to outboard hole in lifting bracket). Use the guide bullets P/N when removing and installing mount bolts. Utilize a load cell between the lifting fixture and hoist that will aid in bolt removal and installation. Disconnect the engine from the pylon mounts and install it in the engine shipping crate. Remove the remainder of the items (i.e. TAI Valve and plumbing, engine mounts and harnesses). After removing these items from the customer engine, it will be in the appropriate configuration for shipment to an authorized repair facility. AS907-7 Sep 3/04 Copyright 2004 Honeywell International Inc. All rights reserved. Page 1 of 2

206 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona Install components removed from customer engine on spare (Bank) engine. Install the engine on the aircraft using the removed hardware and guide bullets in the following sequence: 1. Upper mount bolt 2. Lower mount bolt 3. Center link bolt 4. Upper aft link bolt 5. Lower aft link bolt In addition to the above, Honeywell has put together a list of items that should be available to the service personnel for completing an engine replacement. The items are listed below and are designated as Must Have and Back-up. The optional back-up items have been listed based on experience gained during the various engine changes that were performed during the C-300 flight test program in Wichita, KN. As we gain more experience and address some issues with design changes, this list should be minimized. During the HTF7000 service center authorization process, Honeywell listed these items as required for initial provisioning. Refer to the latest revision of the Aircraft Illustrated Parts Catalogue for the most current part numbers. Part Number Nomenclature Qty Must Have Back-up Seal, Anti-Ice Manifold 1 X Seal 2 X Seal, HP 2 X Seal, LP/ATS Manifold 4 X Seal, ATS Control Valve 2 X AS Packing 1 X ASNA0143A4N8 Bolt, TR 2 X HW41-4 Nut, Inlet 2 X M12133/8-14 Washer, Spring 2 X MS Cotter Pin 5 X MS Cotter Pin 2 X NAS1587-4C Washer, TR 2 X NAS Packing 1 X NAS Nut, TR 36 X THCR 58 Nut 2 X THCR 59 Nut 1 X WBA7160E Spacer, Inlet Attachment 2 X WBA7121E Mount Bolt 1 X WBA7121E Link 2 X 73781CS820 Nut 1 X Sep 3/04 AS907-7 Page 2 Copying, use or disclosure of information on this page is subject to proprietary restrictions.

207 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona APPLICABLE: X MAINTENANCE & ENGINEERING FLIGHT OPERATIONS FOR ALL AIRFRAME MANUFACTURERS USING GENERAL AVIATION, GENERAL PRODUCTS AND/OR AUXILIARY POWER UNITS, OWNER/ OPERATORS, DISTRIBUTORS, SALES AND SERVICE ORGANIZATIONS, AND FIELD SERVICE REPRESENTATIVES. Applicable To: Challenger 300 APS0001 to APS0999 Subject: Purpose: Discussion: THRUST REVERSER PIVOT DOOR PIVOT BOLT ACCESS PANELS It has been reported that whilst manually opening or removing the pivot doors in accordance with the AMM tasks and there is a potential risk of breaking the lugs off the pivot bolt access panels, Part No. 13E P. Operators are instructed to remove the pivot bolt access panels, Part No. 13E P before manually opening or removing the upper and lower pivot doors, tasks and respectively and removing the pivot door actuators task The AMM instructions that refer to the access panels have been revised and are in process of being published. AS907-8 Aug 4/04 Copyright 2004 Honeywell International Inc. All rights reserved. Page 1 of 2

208 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona Aug 4/04 AS907-8 Page 2 Copying, use or disclosure of information on this page is subject to proprietary restrictions.

209 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona APPLICABLE: X MAINTENANCE & ENGINEERING X FLIGHT OPERATIONS FOR ALL AIRFRAME MANUFACTURERS USING GENERAL AVIATION, GENERAL PRODUCTS AND/OR AUXILIARY POWER UNITS, OWNER/ OPERATORS, DISTRIBUTORS, SALES AND SERVICE ORGANIZATIONS, AND FIELD SERVICE REPRESENTATIVES. Applicable To: HTF7000 (AS A) Subject: Purpose: Description: RESET OF 'L(R) ENG A/ICE FAIL ON' CAS MESSAGE Several instances of a L (R) ENG A/ICE FAIL ON CAS message have been observed following engine start. In all cases this has been caused by slow closure of the nacelle anti-ice valve as the engine neared idle power, or momentary opening of the anti-ice valve during engine acceleration as compressor discharge pressure was applied to the Anti-Ice Valve, Part No. WBA3020G Slow closure or momentary opening of the nacelle anti-ice valve is caused by relaxation of a spring within the anti-ice valve. An improved spring has been incorporated in the nacelle Anti-Ice Valve, Part No. WBA3020G , to resolve this problem. Service Bulletin introduces Anti-Ice Valve, Part No. WBA3020G The new valve part number is effective beginning with aircraft 20027, and to minimize field exposure of this issue, Honeywell is currently conducting a field retrofit of all affected aircraft from through Please contact your Honeywell Field Service Engineer for more details on this program. If a L (R) ENG A/ICE FAIL ON CAS message is observed prior to takeoff the FADEC will apply nacelle anti-ice bleed debits (automatic reductions in power to reduce ITT), which may result in throttle splits during flight. These nacelle anti-ice bleed debits will continue to be applied even if the L (R) ENG A/ICE FAIL ON CAS message is cleared when the nacelle anti-ice valve closes. This is due to an error in FADEC software V9B (ECU, Part No ) which will be corrected upon introduction of FADEC software V10B (ECU, Part No ). Introduction of V10B is expected by the second quarter, Note that anti-ice bleed debits are applied only under hot-day conditions, and increase as altitude increases. This is the reason takeoff power settings can appear normal, but a throttle or N1 split be observed during climb or cruise operation. In the event a L (R) ENG A/ICE FAIL ON message is encountered during engine starts with the Anti-Ice Valve, Part No. WBA3020G , Honeywell recommends that until FADEC software V10B is incorporated, an engine shutdown and re-start be performed to try and clear the fault and prevent throttle or N1 splits from occurring during flight. AS907-9 Nov 29/04 Copyright 2004 Honeywell International Inc. All rights reserved. Page 1 of 1

210 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona APPLICABLE: X MAINTENANCE & ENGINEERING X FLIGHT OPERATIONS FOR ALL AIRFRAME MANUFACTURERS USING GENERAL AVIATION, GENERAL PRODUCTS AND/OR AUXILIARY POWER UNITS, OWNER/ OPERATORS, DISTRIBUTORS, SALES AND SERVICE ORGANIZATIONS, AND FIELD SERVICE REPRESENTATIVES. Applicable To: HTF7000 (AS A) Subject: Purpose: Discussion: Flaking Coating on the Air Turbine Starter (ATS) Duct Operators have reported flaking on the surface of the ATS Ducts, P/N 801BA and 801BA0001-1, which has been noted while the lower engine cowl door is open. This letter provides a description of the issue and recommendation for continued operation. The ATS ducts are made of light-weight Titanium (Ti) with a thin protective coating over the Titanium for corrosion resistance. The coating appears to be flaking off the surface in small spots over the entire duct surface (See image below), and in some cases, is exposing the Titanium base. Exposure of the Titanium base under normal operating conditions presents no functional and operational concerns, however, if hydraulic fluid comes in contact with the exposed areas, contact Honeywell for further instructions. Honeywell is working with the duct supplier to determine root cause and corrective action toward a final field disposition during the second quarter, Recommendation: Honeywell recommends that operators and/or maintenance crews take no action regarding this condition, unless the duct has been exposed to hydraulic fluid, at which time, further action may be required. Honeywell will provide an update when more details of the investigation are available. Please contact your local Honeywell field service engineer with questions related to this matter. EXAMPLE OF ATS DUCT FLAKING Dec 10/04 Copyright 2004 Honeywell International Inc. All rights reserved. AS Page 1 of 1

211 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona APPLICABLE: X MAINTENANCE & ENGINEERING X FLIGHT OPERATIONS FOR ALL AIRFRAME MANUFACTURERS USING GENERAL AVIATION, GENERAL PRODUCTS AND/OR AUXILIARY POWER UNITS, OWNER/ OPERATORS, DISTRIBUTORS, SALES AND SERVICE ORGANIZATIONS, AND FIELD SERVICE REPRESENTATIVES. Applicable To: HTF7000 (AS A) Subject: Purpose: Discussion: Oil Staining On Lower Fan Cowl Door This is to notify operators and maintenance facilities of our investigation into oil staining on the lower fan cowl door at the generator exhaust exit area (See image below). System analysis and rig testing have identified the source of the oil and corrective action has been identified. The source was determined to be oil vapor being pulled back into the generator exhaust through the drive seal drain, from the engine fluid drain collector. Under certain flight conditions, the generator exhaust flow fence, pulls oil vapor from the drain collector out into the generator exhaust air created by a negative pressure condition. The seal at the exhaust exit prevents oil from entering the engine nacelle. Recommendation: Honeywell has evaluated possible corrective action and has elected to block the generator drain port to prevent this condition from occurring. A service bulletin will be released during the second quarter of 2005, providing the details of this change on fielded engines. The engine Light Maintenance Manual will be revised to reflect the new drain path should there be leakage from the drive shaft seal. Exhaust Flow Fence Dec 16/04 Copyright 2004 Honeywell International Inc. All rights reserved. AS Page 1 of 1

212 SERVICE INFORMATION LETTER Engines, Systems & Services - Phoenix, Arizona APPLICABLE: X MAINTENANCE & ENGINEERING X FLIGHT OPERATIONS FOR ALL AIRFRAME MANUFACTURERS USING GENERAL AVIATION, GENERAL PRODUCTS AND/OR AUXILIARY POWER UNITS, OWNER/ OPERATORS, DISTRIBUTORS, SALES AND SERVICE ORGANIZATIONS, AND FIELD SERVICE REPRESENTATIVES. Applicable To: HTF7000 (AS A) Subject: Purpose: Discussion: Engine Oil Pressure Exceedance The intent of this SIL is to provide flight crews and maintenance personnel with information regarding possible high oil pressure exceedance and the recommended action to clear the fault. There have been several reports of high oil pressure exceedance when thrust levers are set to take-off power, which is indicated by amber ICAS message L (R) ENG OIL PRESS HIGH in the cockpit. Background: During initial engine runs following production, the oil pressure is adjusted to maintain an appropriate pressure at both idle and take-off power. Many factors determine the final pressure set point, one of which is the various oil passage clearances within the engine. In particular, there are piston rings in the number five bearing housing, which if not fully seated, will result in having to adjust oil pressure higher than normal to overcome the excess oil flow. As the piston rings wear-in over time, oil pressure will increase and at some point may result in a transient, short-duration pressure exceedance. The appropriate action is to re-adjust the oil pressure per the Light Maintenance Manual (See SUBTASK , Testing). Honeywell is continuing work to resolve this issue so that no pressure adjustments are needed. In the short term, a review of the exceedance limit software in the ECU has indicated limit criteria margin for improvement without jeopardizing oil system safety. As such, the limit criteria have been improved in the version 10 ECU software, which will eliminate these transient exceedance messages. (Refer to SIL for more information). Longer term investigations are being conducted by Honeywell on improving the number five bearing housing piston rings. Recommendation: In the mean time, our recommendation is for operators to continue following the appropriate AFM guidance and notify their maintenance personnel of any high oil pressure conditions. The oil pressure adjustment procedure, listed above, should then be accomplished to bring the system pressure within limits. We will provide an update when more details of the investigation are available. As always, please contact your Honeywell focal-point, or Customer Service Engineering in Phoenix at (602) with any questions or comments regarding the operation of your HTF7000 engines. Nov 1/05 AS Copyright 2005 Honeywell International Inc. All rights reserved. Page 1 of 1

213 Customers Helping Customers Global Customer Committee Honeywell Business Aviation

214 Introduction and Mission Statement The Global Customer Committee is an independent group of business aviation professionals that works jointly with Honeywell to bring about improvement in aircraft, equipment, operations and services by seeking input from members on any concerns or questions based on the operator s experience, and to represent those topics to Honeywell. The Global Customer Committee s mission is to prevent problems from occurring through a free flowing exchange of information between members and Honeywell, working through a Top 25 action list that is consolidated and prioritized globally. Operating System Customers Helping Customers Committee members include operators, channel partners and pilots specialized in either mechanical or avionics components, in the following regions: Americas: 37 members Europe, Middle East, Africa and India: 23 members APAC: 14 members. Each region has two face to face meetings every year. In addition, there are two Global Telecoms between meetings. Collaboration Working teams collaborate directly with Honeywell on the highest priority actions from the Top 25 List OEM Liaisons communicate with the different Aircraft Manufacturer Customer Advisory Boards to work on issues at the aircraft level This partnership has produced great results, such as: AOG and customer service improvements Functionality added to Honeywell s MyAerospace website Technical fixes resulting in service bulletins, mechanical and electrical Direct Access Support Network Directory Mobile App Americas Leadership Peter Zeeb Americas Chairman Jon Dodson Communications Vice Chair Joe Bocsy Electrical Vice Chair Dan Frisone Operations Vice Chair Gordon MacSwain Mechanical Vice Chair Paco Perez Avila Honeywell Regional C&PS Director Operators Allen Ratterree (NJ) Andy Reiser (TX) Antonio Gascon (OH) Chris Shollenbarger (CA) Dan Frisone (OH) Dave Craig (MI) David McBride (AZ) Derek Ellis (CA) Gerald L. Ferriss (GA) Gordon MacSwain (OH) Iain McGarva (TX) James Grech (OH) Joe Bocsy - (OH) Joe Statt (AZ) John Benjamin (MN) Jonathan Dodson Kent Burke (GA) Mark Wagner (FL) Matt Miller (OR) Paul Westenkirchner (OH) Peter Zeeb (OR) Ron Mckune (WA) Stan Harris (TX) Steve Golden Todd Hotes (CT) Todd Kretschmar (TX) Victor Amadio (CAN) Walt Foley (CA) Willard Sawyer (OH) Yves Tessier (CT) Channel Partners Chris Christianson - Duncan Aviation (NE) Donald R. Fletcher - Standard Aero (GA) Jack Shields - Atals Aircraft Center (NH) Todd Smith - Atlas Aircraft Center (NH) Industry Organizations Elias Cotti NBAA (DC) Training Providers Jennifer Bensky - Flight Safety (TX) Paul Kuchta - Flight Safety (TX) EMEAI Leadership Antonio Lucchi EMEAI Chairman (+31) TBD Mechanical Vice Chair Stefano Trevisan Communications Vice Chair (+39) Antonio Lucchi Electrical Vice Chair (+31) Lee Kirchhofer Honeywell Regional C&PS Director Operators Adrian Hollenbach (ZA) Antonio Lucchi (NL) Arnold Leurs (NL) Bart Hautekeur (BE) Dean Hawkins (UK) Ed Gordon (ZA) João Salgueiro (PT) Marc Carstens (DE) Martin Hermansson (CH) Martin Spiegl (LB) +961 (1) Massimo Vallone (IT) Maurizio Di Loreto (IT) Osman Deniz (TR) Paulo Pestana (PT) Stefano Trevisan (IT) Tiziano Albrizio (MT) Channel Partners Andrea Weyrich - Aero-Dienst (DE) Eckhard Schwanzer - JAB (CH) Gerd Gsanger - Aero-Dienst (DE) Gunilla Hermansson - GKN Aerospace (SE) Hans-Peter Amacher - JAB (CH) Hans-Peter Schaffluetzel - JAB (CH) Jim Hill - Harrods Aviation (UK) Asia Pacific Leadership Pat Dunn Asia-Pac Chairman Samson Franklin Honeywell Regional C&PS Director Operators Craig Macartney (AU) Glenn Western (SG) Grant Ingall (AU) John Glynn (TH) (980) Murtaza Hassan (SG) Patrick Dunn (SG) Peter Cawthorne (HK) Peter Docking (AU) Philip Balmer (HK) Blake Haldeman Tang Jin (CN) Channel Partners David Wearmouth- MetroJet (HK) Desmond Tan - Hawker Pacific Asia Pte Ltd (SG) Yow Kim Fui - Dallas Airmotive Asia-Pacific Pte Ltd (SG) Interested in becoming a member or submit an issue to the Committee? Please visit our website at: committees.honeywell.com. For more information, please us at: GCC@Honeywell.com A September Honeywell International Inc.

215 Honeywell New Customer Establishment Instructions The following request for information is required in order to establish a new customer or request change(s) to an existing customer account. Please read and complete to help us expedite the establishment of your new or changed account. Customer 1. Complete Part I (pages 2-4) 2. Upon return of the New Customer Set up Package, please enclose the following to ensure a timely response: A) Completed New Customer Account Set Up Form (Part 1) including all signatures. B) End Use Certificate if applicable C) Tax Exemption Certificate(s) - Please note if your company is tax-exempt a certificate(s) must be returned with this information. If a complete tax exemption certificate(s) is not received, Honeywell must charge sales tax on your invoices. (except for US Government) 3. Return the complete package of the above items to your customer service representative. Customer Representative ** If setting up an existing customer that is already in an old legacy system, then customer rep will complete PART 1 (page 2 only) by obtaining the data from the legacy system. The credit application part will not be required. Rep will also still follow steps 1-3 below. 1. The Customer Representative will complete Part II (page 5). However, please assist the customer in Part I. 2. Upon receipt of the New Customer Set up Package, review the checklist for completeness. Do not forward the package until it is complete. Incomplete packages will delay customer account set up. 3. Upon completion of New Customer Set up Package or Change Request return to the Customer Representative forward completed package or change requests to Global Credit and Treasury Services. address is GCTS Aero SAP Customer Master, or Fax # Customer Representative Check List 1) The form is complete. a) Name, address, zip, state, city and country must be complete for at least the sold to account. b) General Data area must be filled out completely. c) Sales Data must be filled out completely on required fields. 2) Completed and Signed Credit Application (except for US Government) 3) End Use Certificate if applicable. 4) Tax Exemption Certificate(s) - Please note if your customer is tax-exempt a certificate(s) must returned with this information. If a complete tax exemption certificate(s) is not received, Honeywell must charge sales tax on the invoices. (except for US Government)

216 HONEYWELL NEW CUSTOMER SET UP/CREDIT APPLICATION Please return completed application, sales tax exemption or value added tax certificate and any additional documents with your New Customer Establishment Package to the address listed on page 1 of the Instructions. PART I - Items in Italics are optional. All other requested information must be filled out completely by Customer SOLD TO ACCOUNT (purchasing entity) check if this will also be a shipping location in addition to below. Customer Legal Name: Street Address: Zip Code: - City: Country: State: Phone Number: ( ) - Fax Number: ( ) - Address: If member of the European Union, enter the VAT Registration Number If you are a vendor of Honeywell Aerospace, check Yes No Are you a foreign entity on domestic soil? Yes No If yes, please enter the country: SHIP TO ACCOUNT (fill in only if shipping address is different than the Sold To Acct or in addition to the Sold To) Customer Legal Name: Street Address: Zip Code: - City: Country: *State:. Phone Number: ( ) - Fax Number: ( ) - Freight Forwarder: Account No.: Preferred Carrier: Account No.: *If state change, include a tax exemption certificate if applicable BILLING ACCOUNT (fill in only if this information is different than the Sold to Acct) Customer Legal Name: Street Address or PO Box: Zip Code: - City: Country: State: Phone Number: ( ) - Fax Number: ( ) - Address: PAYER ACCOUNT (fill in only if this information is different than the Billing Acct) Customer Legal Name: Street Address or PO Box: Zip Code: - City: Country: State: Phone Number: ( ) - Fax Number: ( ) - Address:

217 TRADE STYLE/DBA CHECK ONE: Proprietorship Partnership Corporation Subsidiary Division LLC BANK INFORMATION Bank Name Account Number Mailing Address City State Zip Code Your Account Officer Phone Number Fax Number TRADE REFERENCES (THREE) Company Name: Mailing Address: City & State: Zip Code: Phone Number: Fax Number: Contact Person: 1) 2) 3) Annual Company Sales Anticipated Monthly Purchases Do you have EDI and/or EFT capabilities Yes No Do you prefer to ALWAYS pay by credit card? Yes (if yes, no terms will be set for your new acct and all sales orders will require valid credit card information) Are you currently doing business with Honeywell? Yes No If yes: Division Location Financial Statement Required (check one): Attached Will Mail Direct D & B (DUNS # ) Federal ID # (USA only) Sales Tax or Value Added Tax ID # Resale Certificate, Tax Exemption or Value Added Tax form is mandatory to the completion of this application. Please fax with documents.

218 FINANCIAL RELEASE AUTHORIZATION I authorize the references named herein, both financial institutions and trade references, to release any financial and credit information known to them to Honeywell with the understanding that it will be used solely for credit purposes. Furthermore, if this credit application is accepted, I/We agree to pay for purchases in accordance with the terms and conditions set by Honeywell. TERMS OF SALE Honeywell (the Company) provides agreed goods and services in exchange for payment within terms. It is the Company s normal policy to extend payment terms of 30 days from invoice date to qualified applicants. Payment is expected at the Company s designated address (specified on the invoice) within 30 days of the invoice date. Thirty (30) day terms are upheld. Cash on Delivery (COD), Payment Prior to Shipment (PPS) or any other method of payment may be required pending receipt and review of a customer s credit application, financials and references. It is understood and agreed that, once Honeywell has approved the credit application, payment will be tendered according to the assigned credit terms. Honeywell may take any action required in case of failure to make payment as agreed. This may include, but is not limited to, use of outside agencies or attorneys. Costs and fees incurred by outside service agencies or attorneys will be an additional liability on the part of the debtor organization. STATEMENT OF JOINT AND SEVERAL LIABILITY Sole Proprietorships, Partnerships, Joint Ventures, Personally Held Corporations I (WE) agree that the Sole Proprietorship, Partnership, Joint Venture, or Personally Held Corporation indicated below will pay all invoices in accordance with agreed terms. All signatories for this organization agree, in the event of the failure of the organization to pay invoices as rendered, to personally reimburse the Company for all liabilities incurred. Company Name Authorized Signature Printed Name Title Date

219 PART II - To be completed by HW Customer Representative Date Type of Request (check one) New Customer Mirror of Customer from Legacy System Legacy System & Acct # Requestor First/Last Name (customer rep) Phone Number ( ) - Rep Fax Number ( ) - Site Name : Company Code: Distribution Channel: Commercial Government Both HW Resolver EID: Sales office # : Are partial deliveries allowed? Yes No Is customer willing to ship ahead of the initial requested ship date? Yes No If Yes, how many days? Sales office(s): Shipping Terms (Incoterms) * EXW Seller's Facility is standard policy Payment Terms * Cash In Advance is standard policy Price Group 01 Tax Information - All customers will be invoiced indisputable sales tax unless valid Sales Tax Exemption Certificates are provided with Set Up Package or Address Change Request Choose only one: Taxable Tax Exempt Is this a Government Account? Yes No If applicable enter the following: Cage Code DODAAC Currency: (For sites other than Company Code 1000) Order Pending? Yes No If yes, what is the total amount of the order? $ * For GCTSCMA Use Only SOLD TO ACCOUNT BILL TO ACCOUNT PAYER ACCOUNT SHIP TO ACCOUNT SHIP TO ACCOUNT OTHER -SPECIFY Partner Type SIGN OFF: DATE/TIME: NUMBER

220 UNIFORM SALES AND USE TAX CERTIFICATE MULTIJURISDICTION Issued to Seller: Honeywell I HEREBY CERTIFY THAT: Name of Firm (Buyer): Address: is engaged as a registered: - Common Carrier - Wholesaler - Retailer - Manufacturer - Lessor - Direct Pay - Other (Specify) and is registered with the below listed states and cities within which your firm would deliver purchases to us and that any such purchases are for wholesale, resale, ingredients or components of a new product to be resold, leased or rented in the normal course of our business. We are in the business of wholesaling, retaining, manufacturing, leasing (renting) the following: Description of Business: General description of products to be purchased from the seller: State/Local Registration Number State/Local Registration Number AL MS AZ NE AR NV CA NJ CO NM CT NY DC NC FL ND GA OH HI OK ID PA IL RI IN SC IA SD KS TN KY TX LA UT ME VT MD VA MA WA MI WV MN WI MO WY OTHER OTHER I further certify that if any property so purchased tax free is used or consumed by the firm as to make it subject to a Sales and Use Tax, we will pay the tax directly to the proper taxing authority when state law so provides or inform the seller for added tax billing. This certificate shall be part of each order, which we may hereafter give to you, unless otherwise specified, and shall be valid until canceled by us in writing or revoked by the city of state. Under penalties of perjury, I swear or affirm that the information on this form is true and correct as to every material matter. Authorized Signature: Title: (Owner Partner or Corporate Officer) Date: Note: Complete this form only if claiming tax-exempt status or return a copy of your Resale Certificate and/or Exemption Certificate with your completed application.

221 HONEYWELL CUSTOMER STATEMENT OF CERTIFICATION Compliance with United States Export Regulations The person executing this letter is assuming the responsibility of complying with these obligations both as an individual and as a representative of the company that he/she represents. Please ensure the signed letter appears on company letterhead and that all information is complete. It is Honeywell s policy to verify the end-use and end-users for all Honeywell product transactions, and in all transfers of technical data or software. This is to ensure compliance with applicable United States export control laws and regulations, specifically Parts 736 and 744 of the Export Administration Regulations, as well as with the laws and regulations of the selling country. Because the products you are purchasing, or software or technology you are licensing, may be exported and used outside of the United States and/or the selling country, please confirm the following: Our general type of business is: Our specific end-use is: 1. I (We) will not sell, export, re-export, divert or otherwise transfer any Honeywell products, technology or software for use in activities which involve the development, production, use or stockpiling of nuclear activities of any kind, chemical or biological weapons or missiles, unmanned aerial vehicles, or microprocessors for military use, nor use Honeywell products in any facilities which are engaged in activities relating to such weapons or applications, without prior authorization from the U.S. Government and Honeywell notification. If your request concerns any of the activities listed above, identify the activity here. 2. I (We) will not sell, export, re-export, divert or otherwise transfer any Honeywell products, technology or software to any entity or country subject to U.S. Government approval, including, but not limited to, Cuba, Iran, North Korea, Sudan, Syria unless otherwise authorized by the U.S. Government. This also applies for the selling country and their respective Debarred List issued by the Government. 3. I (We) acknowledge that United States law and the selling countries law prohibits the sale, export or re-export, diversion or transfer, or other participation in any export transaction involving Honeywell products with individuals or companies listed in the U.S. Commerce Department s Table of Denial Orders, the U.S. Treasury Department s list of Specially Designated Nationals or the U.S. Department of State s list of individuals debarred from receiving Munitions List items and other applicable lists, i.e., Entity List as well as the Denial Person/Company list of the selling country. 4. I (We) will abide by all applicable United States and/or selling country export control laws and regulations for all products purchased from Honeywell and will obtain any licenses or approvals required by the U.S. Government and/or the selling countries Government prior to the sale, export, reexport, diversion or otherwise transfer of Honeywell s products, software or technology. Signature Date Print Person s Name Company Name Title Address

222 Honeywell Tech Pub Request Form Order Date: 00/00/0000 Send To: Attention: From: Subject: Honeywell Technical Publications Team Mr./Mrs. Company Name Location Contact Number Valid Address New Request for A/C Platform: Make and Model of A/C A. Name of Owner/Operator: B. AC SN: XXXX Tail/Registration #: Current: XXXXX Final: XXXXXX C. Engine and APU Type: XXXXXX D. Date of Delivery or Date to be Delivered: 00/00/20XX E. Pubs to customer need date - : (On or about ) 00/00/20XX F. Media Type: Online G. Special Remarks/Comments: Ship to: c/o Full Company Name ATTN: John Smith Address City, State, Zip Code Phone: CC: c/o Full Company Name ATTN: John Smith Address City, State, Zip Code Phone:

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