Welcome to the Family

Transcription

1 Aerospace Viking DHC-6 Welcome to the Family This Honeywell Operator Handbook is designed to introduce you to the Honeywell systems on your Viking aircraft and provide you with basic knowledge to support your daily operations. In addition to valuable product overviews and operational guidelines, we have included information on our service and support programs that will help you to maximize your experience with this equipment. Support Network Aerospace Technical Support Portal Training Pilot Pilot Gateway Engine APU Systems Maintenance & Flight Services Global Customer Committee Resources Quick Start Guide

2 Aerospace Business Aviation Quick Start Guide This Quick Start Guide contains essential information for getting started with Honeywell products and services on your new aircraft. Go back to the main page to browse complete information. This guide links to external websites so you have to be connected to the internet. AOG Customer Portal Registration Aerospace Technical Support Important Information Aircraft on Ground. Our dedicated Support Service Teams are poised to assist you 24 hours a day, 7 days a week Worldwide. Important Information To access any of the services online at myaerospace.com you need to Sign in to get your Honeywell ID. Important Information Our 24/7/365 technical operations center is at your service for immediate resolution of technical issues. Training Technical Publications Aftermarket Services Important Information New aircraft receive Free of Charge training entitlement slots per product/system good for 2 years from date of delivery. Important Information New aircraft receive tech pubs entitlement for 12 months of no charge publications. Important Information Protect your equipment, lower the cost of ownership, and increase the value and efficiency of your aircraft with Honeywell Aftermarket Services. Direct Access Pilot Gateway Business Aviation on the Go Important Information Honeywell support Network Mobile App. Your Honeywell Business Aviation customer support network now travels with you. Important Information The Honeywell Pilot Gateway is your one stop shop for key aircraft information. Important Information View Honeywell Aerospace products for various business aviation aircraft platforms and models. Back to Menu

3 Direct Access Your Honeywell Business Aviation Customer Support Network Now Travels With You

4 Your Honeywell Business Aviation Customer Support Network Now Travels With You Quickly connect with Aircraft On Ground (AOG) desks, easily locate and contact your nearest avionics dealer and mechanical service center; sales managers; access the Aerospace Technical Support Network for immediate technical support of your aircraft anywhere in the world and receive the latest news from Honeywell. True to its name, the app utilizes GPS data to provide direct access to Honeywell s aircraft on ground support, nearest tech support staff, dealers, service centers, and other vital Honeywell customer resources. Direct Access makes it easier than ever for customers to reach out and find someone who can help them, with just a few touches on their smart phone or tablet. It gives Honeywell the ability to respond to our customers needs and solve their problems quicker and more efficiently. The new mobile app is designed with extensive input from our Global Customer Committee who acted as beta testers at every step in the process to ensure that the app meets the real needs of our customers. The Direct Access App is published and available as follows: Honeywell Aerospace hosting page: Honeywell App Store: BlackBerry/Windows Phones and Desktops (access through device browser):

5 Worldwide Reach Worldwide Support Together Delivering Solutions To The Global Business Aviation Market Global Technical Operations Honeywell Aerospace 1944 East Sky Harbor Circle Phoenix, AZ aerospace.honeywell.com C / Honeywell International Inc. Back Home C Global Tech Ops.indd 1-2 4/10/16 10:25 AM

6 Connecting to Aerospace Technical Support Global Technical Operations By Phone: By Web: (US/Canada) MyAerospace.com (International) Honeywell Aerospace s Global Technical Operations provide comprehensive and responsive technical support through an extensive network of experts around the globe. Press #1 for Avionics or #2 for Mechanical By AeroTechSupport@Honeywell.com By App: (For Business & General Aviation Customers) Launch the Honeywell Mobile Application from Tablets or SmartPhones running Android, Apple, and Blackberry OS Aircraft On Ground - We are Here to Help Aerospace Technical Support By Phone: Honeywell s enhanced Aerospace Technical Support network is your single (US/Canada) point-of-entry for technical assistance 24 hours a day. Our global team of (International) highly skilled field service, product support and technical support engineers Option #4 is dedicated to resolving your technical issues... on the spot. Non-technical Issues Combining state-of-the-art communications technology, streamlined Part Quotes, Ordering, Repair or Warranty processes and a fully staffed network of avionics and mechanical experts ensures that you get immediate technical guidance and troubleshooting solutions for all your Honeywell Aerospace products. Dedicated Technical Support Our global team provides engineering support to maintenance personnel through telephone consultation or at the customer s facility. Engineering Performance Solutions A team of product support engineers provide timely technical responses Honeywell Aerospace hosting page: aerospace.honeywell.com/mobileapp Honeywell App Store: appstore.honeyewell.com Blackberry/Windows Phones & Browsers access through device browser: honeywellaero.force.com/bgadir By Phone: (US/Canada) (International) Option #1 Spares Option #2 Global Data Center, NavDB, MSP, HAPP Option #3 Repair & Overhaul Option #6 Technical Publications to complex field issues and analysis of reliability data to guide product improvements. Team members leverage advanced analytics of fleet performance and OEM alignment to identify opportunities for high-impact investigations and near-term solutions for customer technical issues. The team serves as the primary source for improving the long-term performance of Honeywell Aerospace products, and they help drive down the total cost of ownership. Back Home C Global Tech Ops.indd 3-4 4/10/16 10:25 AM

7 Connecting to Aerospace Technical Support By Phone: By Web: (US/Canada) MyAerospace.com (International) Press #1 for Avionics or #2 for Mechanical By By App: (For Business & General Aviation Customers) Launch the Honeywell Mobile Application from Tablets or SmartPhones running Android, Apple, and Blackberry OS Aircraft On Ground - We are Here to Help By Phone: (US/Canada) (International) Option #4 Non-technical Issues Part Quotes, Ordering, Repair or Warranty Honeywell Aerospace hosting page: aerospace.honeywell.com/mobileapp By Phone: Worldwide Reach Worldwide Support (US/Canada) (International) Honeywell App Store: appstore.honeyewell.com Option #1 Spares Option #2 Global Data Center, NavDB, MSP, HAPP Blackberry/Windows Phones & Browsers access through device browser: Option #3 Repair & Overhaul Option #6 Technical Publications Together Delivering Solutions To The Global Business Aviation Market honeywellaero.force.com/bgadir Global Technical Operations Honeywell Aerospace 1944 East Sky Harbor Circle Phoenix, AZ aerospace.honeywell.com C / Honeywell International Inc. Back Home C Global Tech Ops.indd 1-2 4/10/16 10:25 AM

8 THE BEST SUPPORT NUMBER YOU CAN FLY. ONE-CALL YOU VE GOT QUESTIONS. WE VE GOT ANSWERS. AND YOU VE GOT OUR NUMBER. ANYTIME At Honeywell Aerospace, the quest for perfection isn t just about the products we design and make. It s also about the way we support those products, and the people who use them. Your success depends on keeping the aircraft flying, solving problems quickly, and knowing immediate technical support is available always. In fact, when we asked customers what is the single most important service we can provide, the overwhelming answer was 24 X 7 phone support from technical experts to ensure dispatchability. So - that s exactly what Honeywell Aerospace now offers you. ANYWHERE One-Call Technical Assistance. 24/ 7 ANYTIME. FROM ANYWHERE. HONEYWELL AVIATION INTRODUCES ONE-CALL TECHNICAL ASSISTANCE. KEEPING YOU FLYING. 24/ 7 When everything is on the line, so are we. Aerospace Electronic Systems Air Transport Systems Honeywell International Inc North 19th Avenue Phoenix, AZ Tel: Fax: May Honeywell International Inc. Ver1 Back Home

9 We've rebuilt Honeywell Technical Support to fit you. Our one goal in creating the new Honeywell technical support systems was to put you no more than one call away from the person with answers no matter what the question. To do that, we completely refigured our technical support structure. Now, Honeywell Technical Operations Center staff, Field Service Engineers (FSE,) and Product Service Engineers (PSE) work together as a cohesive Global Technical Operations unit. It's a fully staffed network of avionics and mechanical experts that makes sure you get immediate technical guidance and troubleshooting solutions to keep you flying This design brings you a tremendous depth of knowledge beyond what any single FSE could provide it gives you experience and expertise in every possible dispatch related area of concern. In fact, prior to implementing this new system, the people taking your calls at Honeywell had an average of 8 years experience. Today, you ll talk to 20-year veterans. Make the call that connects you to the network, and you re matched with an experienced support professional assigned to quickly resolve your question and get you safely flying again. In reorganizing our customer service structure, we created a dedicated Entry Into Service (EIS) support team. The team s sole function is to provide the trouble shooting, operational guidance, training, and unforeseen factors support that can come with taking delivery of a new platform. The more we help you, the smarter we get. One number lines you up with it all. Here s another advantage the new integrated system has over the old way of doing things: now, we can collect and share frequently asked questions and their solutions. So one customer s successful interaction with a Honeywell technical expert has the potential to benefit a world of flight. Technical support 24/7, experienced full-time product and support staff, consistent support for all airlines, and one-number convenience working together to increase first-call resolution. Another thing we think you ll appreciate about the system: instead of just a select few Honeywell customers having access to experts, we re bringing everyone closer to help. And, the same experts you ll talk with when you call also happen to be located throughout every customer region. So when you need on-site support, Honeywell is there. Those technical experts work in partnership with AOG teams to resolve AOGs in the most efficient way available, whether that means technical support or parts access. A couple more features to win an airline s heart. The conversations we ve had with airline customers made it clear when it comes to product fixes, they don t want to play the role of middle-man. Instead, they want Honeywell to work directly with OEMs to solve problems, and to hold off on releasing fixes until both sides agree it s the right solution. We think you re going to like what happens when you call. ACCURACY IMMEDIACY 24/7 SUPPORT Fair enough. So based on the service calls we collect through our new service system, we ll identify potential problem trends, contact the appropriate OEM, and get to work on a solution. Back Home

10 MyAerospace.com Users Guide MyAerospace.com Registration Process

11 Table of Contents Getting Your Honeywell ID... p. 3 Verify and Password... p. 4 Setting up your MyAerospace Account... p. 5 Associate to a Company Automatically... p. 5 Associate to a Company by providing additional information... p. 6 Register your Company... p. 7 Requesting Access to Online Tools... p. 8 Entering Personal/Additional Information... p. 9 Entering your Aircraft Information... p. 9 Summary and Request Status... p. 10

12 Honeywell MyAerospace.com About this Guide This guide provides step-by-step instructions on the enhanced registration features and user interface available in the MyAerospace portal. Getting Your Honeywell ID Your Honeywell ID is the key to managing the various online tools available on the MyAerospace portal and other Honeywell websites. Access to the online tools is available to authorized customers and Honeywell employees, its subsidiaries and operating divisions, to conduct business with Honeywell. 1 To register go to At the sign in box, select [Register] to start the registration process. 2 A new window will pop-up, requiring you to enter your personal and contact information. Using a company address (john.doe@mycompany.com) will assist in accessing the correct account. 3 Enter the requested information and click the [Register] button

13 Getting Your Honeywell ID (cont.) 4 Read the Privacy Statement and select [I Agree] to continue or [I Do Not Agree] to cancel the process. 5 A message has been delivered to the address entered in your profile, select [Finish]. Check your inbox for a message from HoneywellIDAdministrator@honeywell.com Verify and Password 6 The link embedded in the message will direct you to a login screen. 7 Enter your password and select [Continue].

14 Setting up your MyAerospace Account. 8 If your password is correct, a "Welcome Aboard!" screen will appear. Select [Let's Get Started>] to continue. Associate to a Company Automatically If the address provided during the registration process matches an existing registered company, your account will be linked to the company. If your company is not listed, select [Add an additional company site] and continue steps in page 7 [Register your company] 9a Select all options that apply, and select [Continue >]. At this point your association is completed continue at page number 8 [Requesting Access for Online Tools]

15 Associate to a Company by providing additional information. If your address is not recognized by an existing registered company, you will be asked additional information to locate the correct account. 9b Select [Yes], if your company has conducted business with Honeywell or [No] to proceed to registering as a new company. In order to obtain your company information, you must provide an invoice number from a previous order placed with Honeywell. Locate the Sold-To Code and the Invoice Number. 9c Select [Yes] if you have this information. 9d Enter the Sold-To Code and Invoice Number, then select [Continue >] If the information is located, you will be presented with your company accounts, similar to the screen on page 5.

16 Associate to a Company by providing additional information (cont.) If the information is not located, you will be directed to a previous screen to select [Yes] to enter the data again, or select [No] for other options. Select [I need help...] to display a contact form. Enter detailed information about your case, and any other information to locate your company account, then select the [Submit>] button. Or select [Do not associate me...] to continue to step [Requesting Access to Online Tools] for limited guest access until you are associated to a company account. Registering your Company To register your company or continue as an individual user, select one of the following: If you select [Register Your Company], additional information such as purchasing information, billing and shipping address, trade type/dba, bank information, trade references, legal and financial information and tax documentation. Approval must be granted to users after required data has been entered. An notification will be delivered upon the completion of registration verification and approval.

17 Requesting Access to Online Tools Select the online tools you want to access. Tool availability varies for each user based on associated company or individual pre-established profile. 10 Select the [Request] button on the tools you want to access. 11 Select [Continue] to continue.

18 Entering Personal and Additional Information This section contains your personal information, some of the fields will auto-populate with information from your Honeywell ID profile. Create a Passphrase for additional security when authentication is required over the phone. 12 Enter your primary address. If more than one address is available based on your input during the registration process (page 5), choose one, then select [Continue >]. Additional information may be required depending on which tools you requested access for, some tools will require some extra information for you to work with them, or even to rely on the approval or denial of said access. Entering your Aircraft Information Depending on tool access selection, this information may be required For multiple aircraft, select [Add Aircraft] to enter additional aircraft information. Select [Finalize>] to complete the registration process.

19 Summary and Requests Status A summary of online tool requests and their status is displayed. Some auto-approved tools will be available for immediate use. Notifications will be distributed on tool requests requiring further action.

20 Courses: Honeywell offers system and component maintenance courses to supplement the offerings of the aviation training industry. A complete list, description and schedule of Honeywell Aerospace offerings are available on the Honeywell Aerospace web site at Honeywell can also provide quotes for customized training packages not listed in the catalog. About us: Headquartered in Phoenix, Arizona, Honeywell s Training Solutions provides customized training and support for the aviation industry. Count on Honeywell Training Solutions for the technical expertise, knowledge base and decades of field experience that will help you maximize operational value and performance of your aircraft. Aerospace Training Solutions For course reservations, visit us at Serving customers worldwide: Air transport Business aviation Regional General aviation Cargo Helicopters For additional information: Please contact Customer Training Solutions. training.solutions@honeywell.com Telephone: Fax: Authorized service centers Aviation training Military OEMs Providing customized training support to the aviation industry Honeywell Aerospace Customer Training Solutions and Flight Operations Support North 19th Ave. Phoenix, AZ Tel: Toll Free: International: Fax: C March Honeywell International Inc.

21 Count on Honeywell Training Solutions for the technical expertise, knowledge base and decades of field experience that will help you maximize operational value and performance of your aircraft. When you train, you want the real thing. Flight simulator and training device manufacturers turn to Honeywell for the hardware, source data and software, and engineering expertise that assure timely revisions and the highest fidelity available. Training providers rely on Honeywell for the courseware, training tools, delivery systems and fresh content that help keep pilots and maintenance personnel current. Our solutions enable delivery of the most accurate and realistic experience outside the cockpit. Training levels Familiarization Intermediate Line maintenance Special request Training courses Avionics Auxiliary Power Units (APU) Propulsion Environmental Control Systems (ECS) From PC-based individual training packages to complex systems engineering for full flight simulators, Honeywell Training Solutions offers a comprehensive slate of products and services. On-line and interactive multimedia training packages Real aircraft code running on a PC or laptop Custom course design and content development Pilot guides and maintenance manuals Factory-based maintenance courses Systems engineering and technical support Data and software licensing Hardware components With content from Honeywell s cadre of technical pilots and experienced engineers, pilot guides and maintenance manuals, as well as interactive computer-based training such as Honeywell s PC-FMS or PC-CMC, our training courseware development services provide you with content you can rely on for all your classroom training needs. Classroom training Held at Honeywell facilities Available at customer sites Training device hardware maintenance service and support Virtual classroom offers many benefits: Live, interactive, instructor-led distance learning online Up-to-date curriculum; new courses added continuously Internet broadcast courses No travel required Two-hour classes conveniently scheduled for students Global reach For more information, training.solutions@honeywell.com Honeywell backs its robust, flexible systems with the technical support, user documentation and instructor training only available from the source.

22 Customer Product Support HONEYWELL AEROSPACE SERVICE AND SUPPORT. MADE EASY.

23 Global Support: Where and when you need it Honeywell Customer & Product Support delivers dependable service for your specific aircraft needs. Aerospace Technical Support Global network of aircraft experts 80% technical cases resolved in <24 hours Aerospace Remote Connect (ARC) tool enables connection to your system within minutes to diagnose problems On-site visits as needed to help solve complex issues Reliable AOG Support, 24x7 Parts when you need them to keep your aircraft flying Easy to contact with consolidated coverage for all sites, all parts into a single AOG line > 98% overall on-time monthly shipment to customer request date means you get your part when you need it MyAerospace Portal Real-time information to help you manage operations on your schedule End-to-End order entry and maintenance order processing to help you manage repairs and parts inventory Simplified order management and predictable repair timeframes Comprehensive Repair Capability Locator helps you find service locations that meet your repair requirements Print 8130 certifications directly from MyAerospace.com Manage operations with GoDirect online, your one-stop for managing Honeywell service subscriptions, including technical publications, maintenance plans and database services. Visit GoDirect for your Honeywell service subscription needs and effortless payment and billing management Honeywell is a good company and manufactures a lot of things. But you can t predict everything that will happen in real life. With the GCC, we have the opportunity to assist in that goal. That is the biggest benefit. - Toni Lucchi, GCC Member It s a great opportunity to bring forward what customers are seeing and experiencing every day. - Jonathan Dodson, GCC Member

24 Spares Exchanges (SPEX) Global inventory of parts to support your operational requirements 6,000+ parts located close to your operations at global distribution centers and forward-stocking locations for quick parts delivery Extended Core Return Policy increased from 21 to 30 days for international shipments to help address customs delays and logistic complexities Mobile Support Mobile applications so your global support network can travel with you Direct Access APP provides an easy, GPS-referenced connection to global AOG and technical support for faster connection to an expert. Take your Honeywell support network with you using the Direct Access app aerospace.honeywell.com/directaccess Pilot Gateway APP provides free, instant access to dedicated resources for pilots of corporate aircraft outfitted with Honeywell products and services. Obtain aircraft information, publications and familiarization guides anywhere, anytime aerospace.honeywell.com/pilots Channel Partner & Dealer Network Support Global Network of Honeywell Product Providers Experienced support teams Large inventory of Honeywell parts 400+ channel partners and dealers across the world Support when you need it regional accessibility, inventory and qualified technical assistance Industry-Leading Collaboration and Support Leading Edge Global Customer Committee (GCC) Diverse, worldwide committee of 75 customers and channel partners You define top issues to address; the committee collaborates solutions I would recommend the GCC because as you work with Honeywell equipment, it s nice to know there is a committee that is representing you as a customer. - Peter Zeeb, GCC Member GCC Mission: To prevent problems from occurring through a free-flowing exchange of information and working actions that are prioritized globally.

25 Customer Product Support Contacts 24x7 Global Technical Support: US/Canada: International: MyAerospace.Honeywell.com 24x7 Aircraft on Ground (AOG) Support: US/Canada: , Option #4 International: , Option #4 Take your AOG support network with you by using the Honeywell Direct Access app. Honeywell Portal: MyAerospace.Honeywell.com Global Customer Committee: aerospace.honeywell.com/gcc Provide Feedback: Mobile Applications: Direct Access aerospace.honeywell.com/directaccess Pilot Gateway aerospace.honeywell.com/pilots Honeywell Aerospace 1944 E. Sky Harbor Circle Phoenix, AZ aerospace.honeywell.com C / Honeywell International Inc.

26 Honeywell Flight Technical Services Honeywell Aerospace 1944 East Sky Harbor Circle Phoenix, AZ aerospace.honeywell.com C / Honeywell International Inc. Back Home C Pilot Services.indd 1-2 4/10/16 1:08 PM

27 Honeywell Flight Technical Services Direct-To FMS Newsletter Experienced ATP-rated pilots provide instructor-led familiarization for flight operations and customer training personnel to increase pilot knowledge and safety, and ensure the successful launch of new products. Our highly-trained staff holds specialty seminars and provides web-accessible information (such as CBT and video) on Honeywell s innovative products and services to customers around the globe. Examples include: Publication designed to provide insight on technical issues affecting the Honeywell FMS community. Data link operations Navigation database technical updates and loading procedures NextGen and Performance Based Navigation updates FMS Upgrades and functionality Discussion of Operational procedures Aircraft database and SmartPerf learning Go-DirectTM RNP AR and Data Link Approval Consultancy Services Honeywell Flight Technical Services provides services to aid the operator in obtaining LOA and Ops Specs for RNP AR and FANS/ATN data link operations. FAA designated RNP AR Consultants provide the following: Entry-into-Service (EIS) Support For operators that have purchased new aircraft or new Honeywell equipment within the last 2 years. Navigation Database Validation RNP Monitoring Program FTS Program Pilots and training specialists also provide operational input to Includes software or hardware upgrades like Field Service Engineers and the Aero Cert Hotel, EASy II, CDS/R, or Primus Elite. Technical Support team in regard to An FTS program pilot can provide RNP AR support services Field Support for Operational Issues and questions Train the Trainer Support Audit and assist in curriculum development for training providers, air carriers, etc. operational issues. Provide support for corporate aviation departments to develop pilot familiarization training free of charge to the operator. This familiarization training may be conducted on site at the operator s location or via live webcasts. Pilot Familiarization Services at Operator s Location Operators requesting additional familiarization training on any Honeywell avionics products (FMS, Weather Radar, training programs Informational Webinars Web-based presentations on products, Honeywell Pilot Gateway - pilots.honeywell.com mandates and other operational issues that The Pilot Gateway is an easy to use interface that provides users with free are important to the operator are regularly access to many of Honeywell s BGA technical publications, videos and broadcast by a FTS Program Pilot or Training other resources tailored to pilots and easily allows them to ask operational Specialist. questions and provide feedback. Included in the Gateway are: Webinars cover various subjects and are free Alerts and updates for pilots - Service Information Letters of charge. Documents and Resources Pilots Guides, Familiarization Videos, Recordings of all presented webinars are GDC Services, Online learning VNAV, EGPWS, RAAS, Autopilot, etc.) outside made and available to operators on the the EIS 2 year period. Go-Direct Newsletters website. This site does not Calendar of upcoming events require a log in. Direct access to My GDC All familiarization materials are provided digitally, free of charge. Printed material is available at a charge to the operator. For a listing of available familiarization Current News and Updates Honeywell Operator s Conferences Contact Us Link to submit general questions, technical issues Flight Technical services provides breakout questions or leave feedback services, please contact the Flight Technical sessions for pilots that focus on products Services group at FTS@honeywell.com. and issues that are important to flight You can contact the Flight Technical Services group either through the operations. Operator conferences are held at Pilot Gateway link pilots.honeywell.com or by at FTS@honeywell.com various locations throughout the year. Back Home C Pilot Services.indd 3-4 4/10/16 1:08 PM

28 Honeywell Flight Technical Services Direct-To FMS Newsletter Experienced ATP-rated pilots provide instructor-led familiarization for flight operations and customer training personnel to increase pilot knowledge and safety, and ensure the successful launch of new products. Our highly-trained staff holds specialty seminars and provides web-accessible information (such as CBT and video) on Honeywell s innovative products and services to customers around the globe. Examples include: Publication designed to provide insight on technical issues affecting the Honeywell FMS community. Data link operations Navigation database technical updates and loading procedures NextGen and Performance Based Navigation updates FMS Upgrades and functionality Discussion of Operational procedures Aircraft database and SmartPerf learning Go-DirectTM RNP AR and Data Link Approval Consultancy Services Honeywell Flight Technical Services provides services to aid the operator in obtaining LOA and Ops Specs for RNP AR and FANS/ATN data link operations. FAA designated RNP AR Consultants provide the following: Entry-into-Service (EIS) Support For operators that have purchased new aircraft or new Honeywell equipment within the last 2 years. Field Support for Operational Issues and questions also provide operational input to Field Service Engineers and the Aero Cert Hotel, EASy II, CDS/R, or Primus Elite. Technical Support team in regard to operational issues. familiarization training free of charge to the operator. This familiarization training may be conducted on site at the operator s location or via live webcasts. Pilot Familiarization Services at Operator s Location Operators requesting additional familiarization training on any Honeywell avionics products (FMS, Weather Radar, Navigation Database Validation RNP Monitoring Program FTS Program Pilots and training specialists Includes software or hardware upgrades like An FTS program pilot can provide RNP AR support services Informational Webinars Web-based presentations on products, mandates and other operational issues that Train the Trainer Support Audit and assist in curriculum development for training providers, air carriers, etc. Provide support for corporate aviation departments to develop pilot training programs Honeywell Pilot Gateway - pilots.honeywell.com The Pilot Gateway is an easy to use interface that provides users with free are important to the operator are regularly access to many of Honeywell s BGA technical publications, videos and broadcast by a FTS Program Pilot or Training other resources tailored to pilots and easily allows them to ask operational Specialist. questions and provide feedback. Included in the Gateway are: Webinars cover various subjects and are free of charge. Recordings of all presented webinars are Alerts and updates for pilots - Service Information Letters Documents and Resources Pilots Guides, Familiarization Videos, GDC Services, Online learning VNAV, EGPWS, RAAS, Autopilot, etc.) outside made and available to operators on the the EIS 2 year period. Go-Direct Newsletters website. This site does not Calendar of upcoming events require a log in. Direct access to My GDC All familiarization materials are provided digitally, free of charge. Printed material is available at a charge to the operator. For a listing of available familiarization Honeywell Operator s Conferences Flight Technical services provides breakout Current News and Updates Contact Us Link to submit general questions, technical issues questions or leave feedback services, please contact the Flight Technical sessions for pilots that focus on products Services group at FTS@honeywell.com. and issues that are important to flight You can contact the Flight Technical Services group either through the operations. Operator conferences are held at Pilot Gateway link pilots.honeywell.com or by at FTS@honeywell.com various locations throughout the year. Back Home C Pilot Services.indd 3-4 4/10/16 1:08 PM

29 Honeywell Flight Technical Services Honeywell Aerospace 1944 East Sky Harbor Circle Phoenix, AZ aerospace.honeywell.com C / Honeywell International Inc. Back Home C Pilot Services.indd 1-2 4/10/16 1:08 PM

30 Integrated Navigation Data Service Worldwide Jeppesen approach charts and airport charts are at your fingertips using the cursor control device in Honeywell s avionics systems. With charts shown on large liquid crystal displays, there s no need for searching through binders of paper charts. ground, Jeppesen charts and information may be viewed and printed using a PC. Charts and navigation information are perishable. The annual subscription to the Integrated Navigation Data Service provides regular updates to ensure the most current information is available in your system. The Integrated Navigation Data Service means current flight information is readily available, timely and useful. And it s from the worldwide leaders in cockpit systems and navigation information Honeywell and Jeppesen. How To Order With data from the Integrated Navigation Data Service, enroute navigation on the systems is intuitive and graphical. Detailed enroute maps with terrain, obstacles and navigation information track your flight from departure to destination. For flight planning on the Computer Requirements for JeppView PC Viewer software application: IBM compatible desktop, notebook, or other personal computer Windows 95 or better CD-ROM drive Hard disk free space MB Printer dpi postscript laser with 6 MB RAM or color printer. To activate your Integrated Navigation Data Services subscription service or for more information: indsaccountservices@jeppesen.com 55 Inverness Drive East Englewood, Colorado N. 19th Avenue Phoenix, AZ BA-B-INDS-1-02_09

31 Integrated Navigation Data Service for the Honeywell Avionics Systems Honeywell and Jeppesen are pleased to offer the Integrated Navigation Data Service (INDS) which includes data for the moving map display, as well as Jeppesen approach charts and detailed enroute maps. The Integrated Navigation Data Service for Honeywell avionics systems includes a broad range of navigation information for worldwide flight operations. Chart Coverage Order Code Coverage Detail Full USA IDSUSA43 All 48 contiguous states USA Military* IDSUSM43 *Not part of worldwide coverage. Canada/Alaska IDSCAN43 Latin America IDSLAM43 Mexico, Central America and the Caribbean Islands. Includes Colombian and Venezuelan Ports of Entry. South America IDSSAM43 Full continent. Includes Panama. For Honeywell Avionics Systems Blue CD This disc is issued every 14 days. It contains electronic terminal charts per your INDS subscription. Worldwide data for geopolitical boundaries, airport information and obstacles is also included. Red CD This disc is issued every 28 days and contains worldwide airspace, communications, EPGWS, and navigational data. SAAAR CD This disk is issued every 28 days and contains worldwide airspace, communications, EPGWS, RNP SAAAR procedures and navigational data. Purple CD This disc is issued every 28 days and contains worldwide airspace, communications, EPGWS, and navigational data. Green CD This disc is issued only as required and contains worldwide terrain data. Personal Computer JeppView Geo-Referenced Electronic Chart Data This disc is issued every 14 days. It contains electronic terminal charts (approach, arrival, departure, airport and Class B airspace). The JeppView viewer application is also included. It allows you to view and print Jeppesen charts from a ground-based PC for pre-flight planning purposes. Paper Charts Enroute Charts, Area Charts and Chart Text Included in the paper form with your JeppView service. Updates are issued only as required. Pacific Basin IDSPBN43 Australia,* New Zealand,* New Guinea,* Aleutian Islands, Japan, Korea, Southeast Asia, Indonesia, Malaysia, Phillipines, Hong Kong, Taiwan, and Pacific Islands. *Selected airports only. Australia* IDSASD43 Full continent. *Not part of worldwide coverage. China IDSCHI43 China (P.R. of) International Routes and Airports, Hong Kong, Korea (P.D.R. of), Mongolia and Macau. Africa IDSAFR43 Africa (complete continent), Cape Verde, Madagascar, Mauritius, Reunion, Saudi Arabia (west coast), Seychelles, Yemen. (Includes H/L Charts. Does not include AFRHI Africa High Altitude Only Charts.) Eastern Europe IDSEEU43 Armenia, Azerbaijan, Belarus, Bulgaria, Czech, Estonia, Georgia, Hungary, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Moldova, Poland, Romania, Russia, Slovakia, Tajikistan, Turkmenistan, Ukraine and Uzbekistan. Middle East/ IDSMES43 Afghanistan, Bahrain, Bangladesh, Bhutan, Chagos, Archipelago, Cyprus, South Asia Egypt, India, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Maldives, Myanmar, Nepal, Oman, Pakistan, Qatar, Saudi Arabia, Sri Lanka, Syria, Turkey, U.A.E., Yemen. Also includes Terminal Charts for Bangkok, Phuket, Rayong, Udon Thani. Europe IDSEUR43 Albania, Austria, Belgium, Bosnia-Herzegovina, Croatia, Denmark, Faroe Is., Finland, France, Germany, Gibraltar, Greece, Ireland, Italy, Luxembourg, Macedonia (FYR), Madeira Is., Malta, Netherlands, Norway, Portugal, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Yugoslavia. Atlantic Special IDSATL43 Atlantic Ocean including Greenland, Azores and Iceland. Terminal Charts Manual Transatlantic of airports on the Azores, Bermuda, Cape Verde, Greenland and Iceland. Meteorology and Radio Aids. Polar route chart. No Terminal Charts for eastern and western seaboard locations, or the Canary, Caribbean, and Madeira Islands. WORLD IDSWLD43 A world coverage consists of the following electronic chart coverages: EUR, AFR, MES, CHI, CAN, ATL, USA, PBN, LAM, SAM, EEU. The following paper chart supplements are also required: ERMHI, AFRHI, CANHI, USAHS, USAAP, USAFR, USAIM.

32 Primus Apex Integrated Flight Deck The next generation flight deck for the Twin Otter by Viking Air

33 Twin Otter owners will appreciate the improvements Viking Air has made to this aircraft. They ll also appreciate the way it makes navigation of the skies more manageable and safer. If you ve just started thinking about purchasing a new Twin Otter for its versatility and performance, congratulations. You ll be equally pleased with the Primus Apex integrated flight deck by Honeywell. Specifically tailored for the Twin Otter, Honeywell s Primus Apex offers state-of-the-art redundancy and reliability needed in a modern utility aircraft. Primus Apex also offers Twin Otter owners new functions previously available only in the most sophisticated business jets. These functions include integrated crew alerting and graphical flight planning for exceptional safety and improved situational awareness. No matter how much you enjoy the ride, you ll appreciate the journey even more. The Twin Otter flight deck pedigree Derived from technology developed for the Primus Epic system, Primus Apex delivers growth for new functions through software upgrades instead of the hassle, expense and downtime of adding or replacing hardware. This unique architecture ensures Twin Otter owners an extended system lifetime that is easily modified to adapt to the constantly changing airspace environment. More than just a pretty picture Unsurpassed graphical displays in the cockpit provide the ultimate flight experience for pilots. Two primary flight displays (PFDs) and two multifunction displays (MFDs) fit pilots to a T with crystal-clear data and wide viewing angles for exceptional cross-cockpit scanning Unsurpassed integration of aircraft systems including safety sensors, navigation and terrain database information for increased safety and situational awareness Incorporates the latest Communication Navigation Surveillance/Air Traffic Management (CNS/ATM) operational requirements such as enhanced surveillance

34 Efficient, friendly, and reliable Primus Apex uses innovative technologies developed for Primus Epic. These technologies are easily monitored through the flight deck for reduced pilot workload. This unique system architecture reduces the amount of hardware, and enables a more pilot-friendly, more reliable, and efficient cockpit. See more clearly and fly safer Honeywell s Interactive Navigation or INAV enables Twin Otter owners to update and modify flight plans, waypoint lists, and navigation with its patented graphical flight planning capabilities. Enabled by intuitive controller pilot interfaces, INAV merges navigation, weather, terrain and traffic data onto a single display and layers key information for unmatched situational awareness without the clutter. Interactive Navigation INAV Systems Window

35 Room to grow The Next Generation Twin Otter will serve you for years. As requirements change, new functions are incorporated through Primus Apex s unique system architecture: Paperless charts and maps Integrated Primary Flight Display (IPFD), Honeywell s synthetic vision system (SVS) ILS performance beyond CAT I ADS-B growth capabilities There s more Along with the traditional flight deck capabilities and the world-class INAV, Primus Apex offers the following unique features: Flight deck Up to four displays provide all flight information in an easy-to-read format Intuitive graphical interface and wide viewing angles make cross-cockpit scanning a snap Easy-to-use workflow-based design reduces pilot workload Traffic Collision Avoidance System (TCAS) TCAS I provides real-time updates twice per second CAS 67A TCAS II Enhanced Ground Proximity Warning System (EGPWS) Class A or B Terrain Awareness Warning System (TAWS) offers high resolution, worldwide terrain database with over 500 million hours of proven field use Optimized Flight Management Phase of flight management philosophy Graphical flight planning integration with INAV interface Easily managed by pilot Operation and maintenance Integrated crew alerting system Central aircraft maintenance system Primus Apex Options RS-170 video input Electronic charts and maps XM Weather WAAS GPS LPV approaches Electronic checklist Terrain and flight plan vertical profile Co-pilot primary flight display KMH-980 TCAS I / Class B TAWS KTA-970 TCAS I Mark VI EGPWS (Class A TAWS Terrain Awareness Warning System) Worldwide customer support Honeywell s avionics are based on proven technology providing exceptionally high reliability and simplified maintenance. Our product support services include regularly scheduled maintenance and pilot training courses. When service is needed, our customer engineers and service centers are located around the world to provide efficient, responsive support. Honeywell Aerospace 1944 E. Sky Harbor Circle Phoenix, AZ U.S. Toll Free: International Tel: EMEAI Toll Free: EMEAI Direct Dial: A April Honeywell International Inc.

36 HONEYWELL AVIONICS PROTECTION PLAN Protect your investment, and control your costs Your avionics are a big investment an investment worth protecting. Designed for both general and business aviation and commercial helicopter operators, the Honeywell Avionics Protection Plan (HAPP) is a maintenance program that offers full coverage for all Honeywell avionics because the unexpected can happen. Avoid unplanned maintenance costs. Avoid downtime. Avoid unnecessary stress. After all, when it comes to your aircraft, time is money. Be Ready for Anything When the unexpected happens, count on the Honeywell Avionics Protection Plan (HAPP) to ensure that your aircraft is flight-ready. You ll receive quick service and legendary support from Honeywell s technical product experts, in addition to over 600 authorized sales and service centers, worldwide. And, when time is of the essence, HAPP will get you back in the air fast. Choose Your Coverage HAPP offers a variety of coverage options. Choose the plan that best meets your needs we offer flexible contract options including 5-year fixed rate with no escalation. Specially priced plans are also available for fleet operators. Plan Benefits Full coverage on exchange and repair services: Fixed price with an annual contract No-charge loaners 24/7 AOG emergency service Fully transferable agreements Paid airfreight Fleet discounts Factory-backed support identical to your original factory warranty Flexible payment options-renew annually or multi-year options Field support system includes a global network of supply depots and authorized sales and service centers Take the uncertainty out of repair and maintenance costs. A fixed-price HAPP contract guarantees that your repair bills won t exceed your budget.

37 Business Aviation HAPP Cost vs. Repair/Exchange Costs $80,000 General Aviation HAPP Cost vs. Repair/Exchange Costs $80,000 $70,000 $60,000 Possible unexpected repair/exchange costs without HAPP $70,000 $60,000 $50,000 $40,000 $50,000 $40,000 Possible unexpected repair/exchange costs without HAPP $30,000 $30,000 $20,000 $10,000 Annual HAPP Cost* Minor Repairs Minor Repairs & Exchanges $20,000 $10,000 Annual HAPP Cost* Minor Repairs Minor Repairs & Exchanges *HAPP annual cost does vary per airframe and flight hours. *HAPP annual cost does vary per airframe and flight hours. Exclusions: scheduled maintenance events, subscription services (FMS Nav Database or Checklist), customs fees, import duties, brokers fees and taxes Get Global Support You Can Rely On Honeywell avionics are backed by our Spares Exchange (SPEX) program, which provides Line Replaceable Units (LRU) exchanges and rentals for both warranty and non-warranty situations. Supporting both general aviation and business aircraft since 1954, SPEX has the depth of resources and expertise only available from a proven leader in aviation products and services. Honeywell s unmatched field support system includes a global network of supply depots, support centers and a world-class 24/7 Complete Customer Care Center. The rapid SPEX turn-around-time ensures that avionics covered under HAPP are ready when you are. All units carry the latest mandatory modifications and are updated with the latest reliability modifications while in the repair cycle. Go for Gold! HAPP Gold offers additional coverage for a nominal increase to the annual fee. Extra benefits include: 24/7 Road Crew Service for AOG s worldwide Extended troubleshooting Counter to counter shipments and Saturday delivery Additional fees resulting from No Fault Founds Tech Publications-Pilot Guides & System Description and Operation Manuals (SDOM s) AVOID UNPLANNED MAINTENANCE COSTS AVOID DOWNTIME AVOID UNNECESSARY STRESS Find Out More For more information about HAPP, visit us online and request a quote on your aircraft, or please contact: U.S. Toll Free: +1 (800) International Tel: +1 (602) , option 2, then option 3 Fax: +1 (602) (HAPP): happ-sales@honeywell.com (AOG): aog@honeywell.com (SPEX): SPEX-BGAorders@honeywell.com Honeywell Aerospace 1944 East Sky Harbor Circle Phoenix, AZ aerospace.honeywell.com N / Honeywell International Inc.

38 Customers Helping Customers Global Customer Committee Honeywell Business Aviation

39 Introduction and Mission Statement The Global Customer Committee is an independent group of business aviation professionals that works jointly with Honeywell to bring about improvement in aircraft, equipment, operations and services by seeking input from members on any concerns or questions based on the operator s experience, and to represent those topics to Honeywell. The Global Customer Committee s mission is to prevent problems from occurring through a free flowing exchange of information between members and Honeywell, working through a Top 25 action list that is consolidated and prioritized globally. Operating System Customers Helping Customers Committee members include operators, channel partners and pilots specialized in either mechanical or avionics components, in the following regions: Americas: 37 members Europe, Middle East, Africa and India: 23 members APAC: 14 members. Each region has two face to face meetings every year. In addition, there are two Global Telecoms between meetings. Collaboration Working teams collaborate directly with Honeywell on the highest priority actions from the Top 25 List OEM Liaisons communicate with the different Aircraft Manufacturer Customer Advisory Boards to work on issues at the aircraft level This partnership has produced great results, such as: AOG and customer service improvements Functionality added to Honeywell s MyAerospace website Technical fixes resulting in service bulletins, mechanical and electrical Direct Access Support Network Directory Mobile App Americas Leadership Peter Zeeb Americas Chairman Jon Dodson Communications Vice Chair Joe Bocsy Electrical Vice Chair Dan Frisone Operations Vice Chair Gordon MacSwain Mechanical Vice Chair Paco Perez Avila Honeywell Regional C&PS Director Operators Allen Ratterree (NJ) Andy Reiser (TX) Antonio Gascon (OH) Chris Shollenbarger (CA) Dan Frisone (OH) Dave Craig (MI) David McBride (AZ) Derek Ellis (CA) Gerald L. Ferriss (GA) Gordon MacSwain (OH) Iain McGarva (TX) James Grech (OH) Joe Bocsy - (OH) Joe Statt (AZ) John Benjamin (MN) Jonathan Dodson Kent Burke (GA) Mark Wagner (FL) Matt Miller (OR) Paul Westenkirchner (OH) Peter Zeeb (OR) Ron Mckune (WA) Stan Harris (TX) Steve Golden Todd Hotes (CT) Todd Kretschmar (TX) Victor Amadio (CAN) Walt Foley (CA) Willard Sawyer (OH) Yves Tessier (CT) Channel Partners Chris Christianson - Duncan Aviation (NE) Donald R. Fletcher - Standard Aero (GA) Jack Shields - Atals Aircraft Center (NH) Todd Smith - Atlas Aircraft Center (NH) Industry Organizations Elias Cotti NBAA (DC) Training Providers Jennifer Bensky - Flight Safety (TX) Paul Kuchta - Flight Safety (TX) EMEAI Leadership Antonio Lucchi EMEAI Chairman (+31) TBD Mechanical Vice Chair Stefano Trevisan Communications Vice Chair (+39) Antonio Lucchi Electrical Vice Chair (+31) Lee Kirchhofer Honeywell Regional C&PS Director Operators Adrian Hollenbach (ZA) Antonio Lucchi (NL) Arnold Leurs (NL) Bart Hautekeur (BE) Dean Hawkins (UK) Ed Gordon (ZA) João Salgueiro (PT) Marc Carstens (DE) Martin Hermansson (CH) Martin Spiegl (LB) +961 (1) Massimo Vallone (IT) Maurizio Di Loreto (IT) Osman Deniz (TR) Paulo Pestana (PT) Stefano Trevisan (IT) Tiziano Albrizio (MT) Channel Partners Andrea Weyrich - Aero-Dienst (DE) Eckhard Schwanzer - JAB (CH) Gerd Gsanger - Aero-Dienst (DE) Gunilla Hermansson - GKN Aerospace (SE) Hans-Peter Amacher - JAB (CH) Hans-Peter Schaffluetzel - JAB (CH) Jim Hill - Harrods Aviation (UK) Asia Pacific Leadership Pat Dunn Asia-Pac Chairman Samson Franklin Honeywell Regional C&PS Director Operators Craig Macartney (AU) Glenn Western (SG) Grant Ingall (AU) John Glynn (TH) (980) Murtaza Hassan (SG) Patrick Dunn (SG) Peter Cawthorne (HK) Peter Docking (AU) Philip Balmer (HK) Blake Haldeman Tang Jin (CN) Channel Partners David Wearmouth- MetroJet (HK) Desmond Tan - Hawker Pacific Asia Pte Ltd (SG) Yow Kim Fui - Dallas Airmotive Asia-Pacific Pte Ltd (SG) Interested in becoming a member or submit an issue to the Committee? Please visit our website at: committees.honeywell.com. For more information, please us at: GCC@Honeywell.com A September Honeywell International Inc.