Welcome to the Family

Transcription

1 Aerospace Dassault F7X Welcome to the Family This Honeywell Operator Handbook is designed to introduce you to the Honeywell systems on your Dassault aircraft and provide you with basic knowledge to support your daily operations. In addition to valuable product overviews and operational guidelines, we have included information on our service and support programs that will help you to maximize your experience with this equipment. Support Network Aerospace Technical Support Portal Training Pilot Pilot Gateway Engine APU Systems Maintenance & Flight Services Optional Equipments & Upgrades Global Customer Committee Resources Quick Start Guide

2 Aerospace Business Aviation Quick Start Guide This Quick Start Guide contains essential information for getting started with Honeywell products and services on your new aircraft. Go back to the main page to browse complete information. This guide links to external websites so you have to be connected to the internet. AOG Customer Portal Registration Aerospace Technical Support Important Information Aircraft on Ground. Our dedicated Support Service Teams are poised to assist you 24 hours a day, 7 days a week Worldwide. Important Information To access any of the services online at myaerospace.com you need to Sign in to get your Honeywell ID. Important Information Our 24/7/365 technical operations center is at your service for immediate resolution of technical issues. Training Technical Publications Aftermarket Services Important Information New aircraft receive Free of Charge training entitlement slots per product/system good for 2 years from date of delivery. Important Information New aircraft receive tech pubs entitlement for 12 months of no charge publications. Important Information Protect your equipment, lower the cost of ownership, and increase the value and efficiency of your aircraft with Honeywell Aftermarket Services. Direct Access Pilot Gateway Business Aviation on the Go Important Information Honeywell support Network Mobile App. Your Honeywell Business Aviation customer support network now travels with you. Important Information The Honeywell Pilot Gateway is your one stop shop for key aircraft information. Important Information View Honeywell Aerospace products for various business aviation aircraft platforms and models. Back to Menu

3 Direct Access Your Honeywell Business Aviation Customer Support Network Now Travels With You

4 Your Honeywell Business Aviation Customer Support Network Now Travels With You Quickly connect with Aircraft On Ground (AOG) desks, easily locate and contact your nearest avionics dealer and mechanical service center; sales managers; access the Aerospace Technical Support Network for immediate technical support of your aircraft anywhere in the world and receive the latest news from Honeywell. True to its name, the app utilizes GPS data to provide direct access to Honeywell s aircraft on ground support, nearest tech support staff, dealers, service centers, and other vital Honeywell customer resources. Direct Access makes it easier than ever for customers to reach out and find someone who can help them, with just a few touches on their smart phone or tablet. It gives Honeywell the ability to respond to our customers needs and solve their problems quicker and more efficiently. The new mobile app is designed with extensive input from our Global Customer Committee who acted as beta testers at every step in the process to ensure that the app meets the real needs of our customers. The Direct Access App is published and available as follows: Honeywell Aerospace hosting page: Honeywell App Store: BlackBerry/Windows Phones and Desktops (access through device browser):

5 Worldwide Reach Worldwide Support Together Delivering Solutions To The Global Business Aviation Market Global Technical Operations Honeywell Aerospace 1944 East Sky Harbor Circle Phoenix, AZ aerospace.honeywell.com C / Honeywell International Inc. Back Home C Global Tech Ops.indd 1-2 4/10/16 10:25 AM

6 Connecting to Aerospace Technical Support Global Technical Operations By Phone: By Web: (US/Canada) MyAerospace.com (International) Honeywell Aerospace s Global Technical Operations provide comprehensive and responsive technical support through an extensive network of experts around the globe. Press #1 for Avionics or #2 for Mechanical By AeroTechSupport@Honeywell.com By App: (For Business & General Aviation Customers) Launch the Honeywell Mobile Application from Tablets or SmartPhones running Android, Apple, and Blackberry OS Aircraft On Ground - We are Here to Help Aerospace Technical Support By Phone: Honeywell s enhanced Aerospace Technical Support network is your single (US/Canada) point-of-entry for technical assistance 24 hours a day. Our global team of (International) highly skilled field service, product support and technical support engineers Option #4 is dedicated to resolving your technical issues... on the spot. Non-technical Issues Combining state-of-the-art communications technology, streamlined Part Quotes, Ordering, Repair or Warranty processes and a fully staffed network of avionics and mechanical experts ensures that you get immediate technical guidance and troubleshooting solutions for all your Honeywell Aerospace products. Dedicated Technical Support Our global team provides engineering support to maintenance personnel through telephone consultation or at the customer s facility. Engineering Performance Solutions A team of product support engineers provide timely technical responses Honeywell Aerospace hosting page: aerospace.honeywell.com/mobileapp Honeywell App Store: appstore.honeyewell.com Blackberry/Windows Phones & Browsers access through device browser: honeywellaero.force.com/bgadir By Phone: (US/Canada) (International) Option #1 Spares Option #2 Global Data Center, NavDB, MSP, HAPP Option #3 Repair & Overhaul Option #6 Technical Publications to complex field issues and analysis of reliability data to guide product improvements. Team members leverage advanced analytics of fleet performance and OEM alignment to identify opportunities for high-impact investigations and near-term solutions for customer technical issues. The team serves as the primary source for improving the long-term performance of Honeywell Aerospace products, and they help drive down the total cost of ownership. Back Home C Global Tech Ops.indd 3-4 4/10/16 10:25 AM

7 Connecting to Aerospace Technical Support By Phone: By Web: (US/Canada) MyAerospace.com (International) Press #1 for Avionics or #2 for Mechanical By By App: (For Business & General Aviation Customers) Launch the Honeywell Mobile Application from Tablets or SmartPhones running Android, Apple, and Blackberry OS Aircraft On Ground - We are Here to Help By Phone: (US/Canada) (International) Option #4 Non-technical Issues Part Quotes, Ordering, Repair or Warranty Honeywell Aerospace hosting page: aerospace.honeywell.com/mobileapp By Phone: Worldwide Reach Worldwide Support (US/Canada) (International) Honeywell App Store: appstore.honeyewell.com Option #1 Spares Option #2 Global Data Center, NavDB, MSP, HAPP Blackberry/Windows Phones & Browsers access through device browser: Option #3 Repair & Overhaul Option #6 Technical Publications Together Delivering Solutions To The Global Business Aviation Market honeywellaero.force.com/bgadir Global Technical Operations Honeywell Aerospace 1944 East Sky Harbor Circle Phoenix, AZ aerospace.honeywell.com C / Honeywell International Inc. Back Home C Global Tech Ops.indd 1-2 4/10/16 10:25 AM

8 Customer Product Support HONEYWELL AEROSPACE SERVICE AND SUPPORT. MADE EASY.

9 Global Support: Where and when you need it Honeywell Customer & Product Support delivers dependable service for your specific aircraft needs. Aerospace Technical Support Global network of aircraft experts 80% technical cases resolved in <24 hours Aerospace Remote Connect (ARC) tool enables connection to your system within minutes to diagnose problems On-site visits as needed to help solve complex issues Reliable AOG Support, 24x7 Parts when you need them to keep your aircraft flying Easy to contact with consolidated coverage for all sites, all parts into a single AOG line > 98% overall on-time monthly shipment to customer request date means you get your part when you need it MyAerospace Portal Real-time information to help you manage operations on your schedule End-to-End order entry and maintenance order processing to help you manage repairs and parts inventory Simplified order management and predictable repair timeframes Comprehensive Repair Capability Locator helps you find service locations that meet your repair requirements Print 8130 certifications directly from MyAerospace.com Manage operations with GoDirect online, your one-stop for managing Honeywell service subscriptions, including technical publications, maintenance plans and database services. Visit GoDirect for your Honeywell service subscription needs and effortless payment and billing management Honeywell is a good company and manufactures a lot of things. But you can t predict everything that will happen in real life. With the GCC, we have the opportunity to assist in that goal. That is the biggest benefit. - Toni Lucchi, GCC Member It s a great opportunity to bring forward what customers are seeing and experiencing every day. - Jonathan Dodson, GCC Member

10 Spares Exchanges (SPEX) Global inventory of parts to support your operational requirements 6,000+ parts located close to your operations at global distribution centers and forward-stocking locations for quick parts delivery Extended Core Return Policy increased from 21 to 30 days for international shipments to help address customs delays and logistic complexities Mobile Support Mobile applications so your global support network can travel with you Direct Access APP provides an easy, GPS-referenced connection to global AOG and technical support for faster connection to an expert. Take your Honeywell support network with you using the Direct Access app aerospace.honeywell.com/directaccess Pilot Gateway APP provides free, instant access to dedicated resources for pilots of corporate aircraft outfitted with Honeywell products and services. Obtain aircraft information, publications and familiarization guides anywhere, anytime aerospace.honeywell.com/pilots Channel Partner & Dealer Network Support Global Network of Honeywell Product Providers Experienced support teams Large inventory of Honeywell parts 400+ channel partners and dealers across the world Support when you need it regional accessibility, inventory and qualified technical assistance Industry-Leading Collaboration and Support Leading Edge Global Customer Committee (GCC) Diverse, worldwide committee of 75 customers and channel partners You define top issues to address; the committee collaborates solutions I would recommend the GCC because as you work with Honeywell equipment, it s nice to know there is a committee that is representing you as a customer. - Peter Zeeb, GCC Member GCC Mission: To prevent problems from occurring through a free-flowing exchange of information and working actions that are prioritized globally.

11 Customer Product Support Contacts 24x7 Global Technical Support: US/Canada: International: MyAerospace.Honeywell.com 24x7 Aircraft on Ground (AOG) Support: US/Canada: , Option #4 International: , Option #4 Take your AOG support network with you by using the Honeywell Direct Access app. Honeywell Portal: MyAerospace.Honeywell.com Global Customer Committee: aerospace.honeywell.com/gcc Provide Feedback: Mobile Applications: Direct Access aerospace.honeywell.com/directaccess Pilot Gateway aerospace.honeywell.com/pilots Honeywell Aerospace 1944 E. Sky Harbor Circle Phoenix, AZ aerospace.honeywell.com C / Honeywell International Inc.

12 THE BEST SUPPORT NUMBER YOU CAN FLY. ONE-CALL YOU VE GOT QUESTIONS. WE VE GOT ANSWERS. AND YOU VE GOT OUR NUMBER. ANYTIME At Honeywell Aerospace, the quest for perfection isn t just about the products we design and make. It s also about the way we support those products, and the people who use them. Your success depends on keeping the aircraft flying, solving problems quickly, and knowing immediate technical support is available always. In fact, when we asked customers what is the single most important service we can provide, the overwhelming answer was 24 X 7 phone support from technical experts to ensure dispatchability. So - that s exactly what Honeywell Aerospace now offers you. ANYWHERE One-Call Technical Assistance. 24/ 7 ANYTIME. FROM ANYWHERE. HONEYWELL AVIATION INTRODUCES ONE-CALL TECHNICAL ASSISTANCE. KEEPING YOU FLYING. 24/ 7 When everything is on the line, so are we. Aerospace Electronic Systems Air Transport Systems Honeywell International Inc North 19th Avenue Phoenix, AZ Tel: Fax: May Honeywell International Inc. Ver1 Back Home

13 We've rebuilt Honeywell Technical Support to fit you. Our one goal in creating the new Honeywell technical support systems was to put you no more than one call away from the person with answers no matter what the question. To do that, we completely refigured our technical support structure. Now, Honeywell Technical Operations Center staff, Field Service Engineers (FSE,) and Product Service Engineers (PSE) work together as a cohesive Global Technical Operations unit. It's a fully staffed network of avionics and mechanical experts that makes sure you get immediate technical guidance and troubleshooting solutions to keep you flying This design brings you a tremendous depth of knowledge beyond what any single FSE could provide it gives you experience and expertise in every possible dispatch related area of concern. In fact, prior to implementing this new system, the people taking your calls at Honeywell had an average of 8 years experience. Today, you ll talk to 20-year veterans. Make the call that connects you to the network, and you re matched with an experienced support professional assigned to quickly resolve your question and get you safely flying again. In reorganizing our customer service structure, we created a dedicated Entry Into Service (EIS) support team. The team s sole function is to provide the trouble shooting, operational guidance, training, and unforeseen factors support that can come with taking delivery of a new platform. The more we help you, the smarter we get. One number lines you up with it all. Here s another advantage the new integrated system has over the old way of doing things: now, we can collect and share frequently asked questions and their solutions. So one customer s successful interaction with a Honeywell technical expert has the potential to benefit a world of flight. Technical support 24/7, experienced full-time product and support staff, consistent support for all airlines, and one-number convenience working together to increase first-call resolution. Another thing we think you ll appreciate about the system: instead of just a select few Honeywell customers having access to experts, we re bringing everyone closer to help. And, the same experts you ll talk with when you call also happen to be located throughout every customer region. So when you need on-site support, Honeywell is there. Those technical experts work in partnership with AOG teams to resolve AOGs in the most efficient way available, whether that means technical support or parts access. A couple more features to win an airline s heart. The conversations we ve had with airline customers made it clear when it comes to product fixes, they don t want to play the role of middle-man. Instead, they want Honeywell to work directly with OEMs to solve problems, and to hold off on releasing fixes until both sides agree it s the right solution. We think you re going to like what happens when you call. ACCURACY IMMEDIACY 24/7 SUPPORT Fair enough. So based on the service calls we collect through our new service system, we ll identify potential problem trends, contact the appropriate OEM, and get to work on a solution. Back Home

14 MyAerospace.com Users Guide MyAerospace.com Registration Process

15 Table of Contents Getting Your Honeywell ID... p. 3 Verify and Password... p. 4 Setting up your MyAerospace Account... p. 5 Associate to a Company Automatically... p. 5 Associate to a Company by providing additional information... p. 6 Register your Company... p. 7 Requesting Access to Online Tools... p. 8 Entering Personal/Additional Information... p. 9 Entering your Aircraft Information... p. 9 Summary and Request Status... p. 10

16 Honeywell MyAerospace.com About this Guide This guide provides step-by-step instructions on the enhanced registration features and user interface available in the MyAerospace portal. Getting Your Honeywell ID Your Honeywell ID is the key to managing the various online tools available on the MyAerospace portal and other Honeywell websites. Access to the online tools is available to authorized customers and Honeywell employees, its subsidiaries and operating divisions, to conduct business with Honeywell. 1 To register go to At the sign in box, select [Register] to start the registration process. 2 A new window will pop-up, requiring you to enter your personal and contact information. Using a company address (john.doe@mycompany.com) will assist in accessing the correct account. 3 Enter the requested information and click the [Register] button

17 Getting Your Honeywell ID (cont.) 4 Read the Privacy Statement and select [I Agree] to continue or [I Do Not Agree] to cancel the process. 5 A message has been delivered to the address entered in your profile, select [Finish]. Check your inbox for a message from HoneywellIDAdministrator@honeywell.com Verify and Password 6 The link embedded in the message will direct you to a login screen. 7 Enter your password and select [Continue].

18 Setting up your MyAerospace Account. 8 If your password is correct, a "Welcome Aboard!" screen will appear. Select [Let's Get Started>] to continue. Associate to a Company Automatically If the address provided during the registration process matches an existing registered company, your account will be linked to the company. If your company is not listed, select [Add an additional company site] and continue steps in page 7 [Register your company] 9a Select all options that apply, and select [Continue >]. At this point your association is completed continue at page number 8 [Requesting Access for Online Tools]

19 Associate to a Company by providing additional information. If your address is not recognized by an existing registered company, you will be asked additional information to locate the correct account. 9b Select [Yes], if your company has conducted business with Honeywell or [No] to proceed to registering as a new company. In order to obtain your company information, you must provide an invoice number from a previous order placed with Honeywell. Locate the Sold-To Code and the Invoice Number. 9c Select [Yes] if you have this information. 9d Enter the Sold-To Code and Invoice Number, then select [Continue >] If the information is located, you will be presented with your company accounts, similar to the screen on page 5.

20 Associate to a Company by providing additional information (cont.) If the information is not located, you will be directed to a previous screen to select [Yes] to enter the data again, or select [No] for other options. Select [I need help...] to display a contact form. Enter detailed information about your case, and any other information to locate your company account, then select the [Submit>] button. Or select [Do not associate me...] to continue to step [Requesting Access to Online Tools] for limited guest access until you are associated to a company account. Registering your Company To register your company or continue as an individual user, select one of the following: If you select [Register Your Company], additional information such as purchasing information, billing and shipping address, trade type/dba, bank information, trade references, legal and financial information and tax documentation. Approval must be granted to users after required data has been entered. An notification will be delivered upon the completion of registration verification and approval.

21 Requesting Access to Online Tools Select the online tools you want to access. Tool availability varies for each user based on associated company or individual pre-established profile. 10 Select the [Request] button on the tools you want to access. 11 Select [Continue] to continue.

22 Entering Personal and Additional Information This section contains your personal information, some of the fields will auto-populate with information from your Honeywell ID profile. Create a Passphrase for additional security when authentication is required over the phone. 12 Enter your primary address. If more than one address is available based on your input during the registration process (page 5), choose one, then select [Continue >]. Additional information may be required depending on which tools you requested access for, some tools will require some extra information for you to work with them, or even to rely on the approval or denial of said access. Entering your Aircraft Information Depending on tool access selection, this information may be required For multiple aircraft, select [Add Aircraft] to enter additional aircraft information. Select [Finalize>] to complete the registration process.

23 Summary and Requests Status A summary of online tool requests and their status is displayed. Some auto-approved tools will be available for immediate use. Notifications will be distributed on tool requests requiring further action.

24 Courses: Honeywell offers system and component maintenance courses to supplement the offerings of the aviation training industry. A complete list, description and schedule of Honeywell Aerospace offerings are available on the Honeywell Aerospace web site at Honeywell can also provide quotes for customized training packages not listed in the catalog. About us: Headquartered in Phoenix, Arizona, Honeywell s Training Solutions provides customized training and support for the aviation industry. Count on Honeywell Training Solutions for the technical expertise, knowledge base and decades of field experience that will help you maximize operational value and performance of your aircraft. Aerospace Training Solutions For course reservations, visit us at Serving customers worldwide: Air transport Business aviation Regional General aviation Cargo Helicopters For additional information: Please contact Customer Training Solutions. training.solutions@honeywell.com Telephone: Fax: Authorized service centers Aviation training Military OEMs Providing customized training support to the aviation industry Honeywell Aerospace Customer Training Solutions and Flight Operations Support North 19th Ave. Phoenix, AZ Tel: Toll Free: International: Fax: C March Honeywell International Inc.

25 Count on Honeywell Training Solutions for the technical expertise, knowledge base and decades of field experience that will help you maximize operational value and performance of your aircraft. When you train, you want the real thing. Flight simulator and training device manufacturers turn to Honeywell for the hardware, source data and software, and engineering expertise that assure timely revisions and the highest fidelity available. Training providers rely on Honeywell for the courseware, training tools, delivery systems and fresh content that help keep pilots and maintenance personnel current. Our solutions enable delivery of the most accurate and realistic experience outside the cockpit. Training levels Familiarization Intermediate Line maintenance Special request Training courses Avionics Auxiliary Power Units (APU) Propulsion Environmental Control Systems (ECS) From PC-based individual training packages to complex systems engineering for full flight simulators, Honeywell Training Solutions offers a comprehensive slate of products and services. On-line and interactive multimedia training packages Real aircraft code running on a PC or laptop Custom course design and content development Pilot guides and maintenance manuals Factory-based maintenance courses Systems engineering and technical support Data and software licensing Hardware components With content from Honeywell s cadre of technical pilots and experienced engineers, pilot guides and maintenance manuals, as well as interactive computer-based training such as Honeywell s PC-FMS or PC-CMC, our training courseware development services provide you with content you can rely on for all your classroom training needs. Classroom training Held at Honeywell facilities Available at customer sites Training device hardware maintenance service and support Virtual classroom offers many benefits: Live, interactive, instructor-led distance learning online Up-to-date curriculum; new courses added continuously Internet broadcast courses No travel required Two-hour classes conveniently scheduled for students Global reach For more information, training.solutions@honeywell.com Honeywell backs its robust, flexible systems with the technical support, user documentation and instructor training only available from the source.

26 Honeywell Flight Technical Services Honeywell Aerospace 1944 East Sky Harbor Circle Phoenix, AZ aerospace.honeywell.com C / Honeywell International Inc. Back Home C Pilot Services.indd 1-2 4/10/16 1:08 PM

27 Honeywell Flight Technical Services Direct-To FMS Newsletter Experienced ATP-rated pilots provide instructor-led familiarization for flight operations and customer training personnel to increase pilot knowledge and safety, and ensure the successful launch of new products. Our highly-trained staff holds specialty seminars and provides web-accessible information (such as CBT and video) on Honeywell s innovative products and services to customers around the globe. Examples include: Publication designed to provide insight on technical issues affecting the Honeywell FMS community. Data link operations Navigation database technical updates and loading procedures NextGen and Performance Based Navigation updates FMS Upgrades and functionality Discussion of Operational procedures Aircraft database and SmartPerf learning Go-DirectTM RNP AR and Data Link Approval Consultancy Services Honeywell Flight Technical Services provides services to aid the operator in obtaining LOA and Ops Specs for RNP AR and FANS/ATN data link operations. FAA designated RNP AR Consultants provide the following: Entry-into-Service (EIS) Support For operators that have purchased new aircraft or new Honeywell equipment within the last 2 years. Navigation Database Validation RNP Monitoring Program FTS Program Pilots and training specialists also provide operational input to Includes software or hardware upgrades like Field Service Engineers and the Aero Cert Hotel, EASy II, CDS/R, or Primus Elite. Technical Support team in regard to An FTS program pilot can provide RNP AR support services Field Support for Operational Issues and questions Train the Trainer Support Audit and assist in curriculum development for training providers, air carriers, etc. operational issues. Provide support for corporate aviation departments to develop pilot familiarization training free of charge to the operator. This familiarization training may be conducted on site at the operator s location or via live webcasts. Pilot Familiarization Services at Operator s Location Operators requesting additional familiarization training on any Honeywell avionics products (FMS, Weather Radar, training programs Informational Webinars Web-based presentations on products, Honeywell Pilot Gateway - pilots.honeywell.com mandates and other operational issues that The Pilot Gateway is an easy to use interface that provides users with free are important to the operator are regularly access to many of Honeywell s BGA technical publications, videos and broadcast by a FTS Program Pilot or Training other resources tailored to pilots and easily allows them to ask operational Specialist. questions and provide feedback. Included in the Gateway are: Webinars cover various subjects and are free Alerts and updates for pilots - Service Information Letters of charge. Documents and Resources Pilots Guides, Familiarization Videos, Recordings of all presented webinars are GDC Services, Online learning VNAV, EGPWS, RAAS, Autopilot, etc.) outside made and available to operators on the the EIS 2 year period. Go-Direct Newsletters website. This site does not Calendar of upcoming events require a log in. Direct access to My GDC All familiarization materials are provided digitally, free of charge. Printed material is available at a charge to the operator. For a listing of available familiarization Current News and Updates Honeywell Operator s Conferences Contact Us Link to submit general questions, technical issues Flight Technical services provides breakout questions or leave feedback services, please contact the Flight Technical sessions for pilots that focus on products Services group at FTS@honeywell.com. and issues that are important to flight You can contact the Flight Technical Services group either through the operations. Operator conferences are held at Pilot Gateway link pilots.honeywell.com or by at FTS@honeywell.com various locations throughout the year. Back Home C Pilot Services.indd 3-4 4/10/16 1:08 PM

28 Honeywell Flight Technical Services Direct-To FMS Newsletter Experienced ATP-rated pilots provide instructor-led familiarization for flight operations and customer training personnel to increase pilot knowledge and safety, and ensure the successful launch of new products. Our highly-trained staff holds specialty seminars and provides web-accessible information (such as CBT and video) on Honeywell s innovative products and services to customers around the globe. Examples include: Publication designed to provide insight on technical issues affecting the Honeywell FMS community. Data link operations Navigation database technical updates and loading procedures NextGen and Performance Based Navigation updates FMS Upgrades and functionality Discussion of Operational procedures Aircraft database and SmartPerf learning Go-DirectTM RNP AR and Data Link Approval Consultancy Services Honeywell Flight Technical Services provides services to aid the operator in obtaining LOA and Ops Specs for RNP AR and FANS/ATN data link operations. FAA designated RNP AR Consultants provide the following: Entry-into-Service (EIS) Support For operators that have purchased new aircraft or new Honeywell equipment within the last 2 years. Field Support for Operational Issues and questions also provide operational input to Field Service Engineers and the Aero Cert Hotel, EASy II, CDS/R, or Primus Elite. Technical Support team in regard to operational issues. familiarization training free of charge to the operator. This familiarization training may be conducted on site at the operator s location or via live webcasts. Pilot Familiarization Services at Operator s Location Operators requesting additional familiarization training on any Honeywell avionics products (FMS, Weather Radar, Navigation Database Validation RNP Monitoring Program FTS Program Pilots and training specialists Includes software or hardware upgrades like An FTS program pilot can provide RNP AR support services Informational Webinars Web-based presentations on products, mandates and other operational issues that Train the Trainer Support Audit and assist in curriculum development for training providers, air carriers, etc. Provide support for corporate aviation departments to develop pilot training programs Honeywell Pilot Gateway - pilots.honeywell.com The Pilot Gateway is an easy to use interface that provides users with free are important to the operator are regularly access to many of Honeywell s BGA technical publications, videos and broadcast by a FTS Program Pilot or Training other resources tailored to pilots and easily allows them to ask operational Specialist. questions and provide feedback. Included in the Gateway are: Webinars cover various subjects and are free of charge. Recordings of all presented webinars are Alerts and updates for pilots - Service Information Letters Documents and Resources Pilots Guides, Familiarization Videos, GDC Services, Online learning VNAV, EGPWS, RAAS, Autopilot, etc.) outside made and available to operators on the the EIS 2 year period. Go-Direct Newsletters website. This site does not Calendar of upcoming events require a log in. Direct access to My GDC All familiarization materials are provided digitally, free of charge. Printed material is available at a charge to the operator. For a listing of available familiarization Honeywell Operator s Conferences Flight Technical services provides breakout Current News and Updates Contact Us Link to submit general questions, technical issues questions or leave feedback services, please contact the Flight Technical sessions for pilots that focus on products Services group at FTS@honeywell.com. and issues that are important to flight You can contact the Flight Technical Services group either through the operations. Operator conferences are held at Pilot Gateway link pilots.honeywell.com or by at FTS@honeywell.com various locations throughout the year. Back Home C Pilot Services.indd 3-4 4/10/16 1:08 PM

29 Honeywell Flight Technical Services Honeywell Aerospace 1944 East Sky Harbor Circle Phoenix, AZ aerospace.honeywell.com C / Honeywell International Inc. Back Home C Pilot Services.indd 1-2 4/10/16 1:08 PM

30 Commercial Warranty for [FN] Auxiliary Power Unit

31 Administrative Overview Warranty claims for the Honeywell [FN] APU may be submitted on a Honeywell Engines, Systems & Services Warranty Claim form, by Honeywell Engines, Systems & Services electronic claims system, or customer invoice/purchase order providing all required information listed below. Warranty claims will be honored for work accomplished at Honeywell Authorized Service Facilities or within the guidelines of the Honeywell warranty policy. All warranty claims are authorized by Honeywell, at Honeywell s discretion. All hardware valued at greater than $500 must be returned with a warranty claim form for warranty consideration. Honeywell will replace or repair at its option any manufactured non-conforming hardware during the effective warranty period set forth below. Warranty replacement with new hardware is at the discretion of Honeywell. Warranty Program Details Definitions The following words or phrases have the noted meanings: 1. Seller means Honeywell Engines, Systems & Services and its affiliates, and business units of Honeywell Inc. 2. Owner means the legal or registered owner of the APU. 3. APU means a new [FN] Auxiliary Power Unit, Part Number X delivered for commercial use. 4. Parts means components or Line Replaceable Units (LRU's) of the APU which may be repaired or replaced by Seller or its Authorized Facility. 5. Flight Hours" means the actual hours logged from wheels up to wheels down. 6. Installation means the date the APU or Part is originally installed on the aircraft. 7. Failure", Malfunction", or Non-Conformance in an APU or Part means breakage or improper function. 8. Normal Wear and Tear means the gradual and expected deterioration of an APU or Part, the need for regular overhaul and periodic maintenance and consumable hardware, and does not constitute a failure or malfunction under this warranty. Warranty Coverage Seller warrants to the Owner that each APU sold for installation as original equipment on new aircraft and new spare APUs, Parts, Ground Support Equipment and Modification Kits will, as set forth below, comply with applicable Seller drawings and specifications and be free from defects in material and workmanship. These warranties shall run to the original purchaser, its successors, assigns and customers when they are the Owner. Warranty coverage includes parts and labor to repair the APU or APU component, and shipping of the APU or APU component within the continental United States, when warranty is accepted. Warranty coverage does not include handling fees, new replacement parts except at Honeywell discretion, rental of APUs, component exchange fees, and scheduled and routine maintenance (HSI, inspections, etc.) Duration of Warranty Original Equipment APUS Duration will be sixty (60) months / five (5) years from date of delivery, or three thousand (3,000) APU Flight Hours, whichever first occurs. Warranty claim determination will be based on the data supplied to Seller by the Owner, its successors and customers when they are the Owner, substantiated by inspection, testing, failure analysis, and information from Seller's representatives. Seller will have the sole right to determine whether the failure qualifies under the terms and conditions of this warranty. New Spare Part/ Ground Support Equipment/ Modification Kit Warranty Duration will be eighteen (18) months from date of delivery or twelve (12) months from the date of installation of the new Part on the APU whichever first occurs. Seller warrants to the Owner that each new spare part sold for installation on an APU will, at the time of shipment or installation as identified above, conform to the applicable Seller drawings and specifications, and be free from defects in material and workmanship. Repair and Overhaul (after original equipment/spare warranty expiration) Duration will be eighteen (18) months from the date of delivery or twelve (12) months after installation of the repaired Part on the APU, whichever first occurs.

32 RESPONSIBILITY OF SELLER If an APU or Part is returned to Seller or an Honeywell Authorized Service Center and is found by Seller, in its sole discretion, to have failed as a result of a failure in material or workmanship covered by this warranty, Seller will at no cost to the Owner: 1. Repair or replace, at Seller s sole option, the failed APU or Part. Any APU or Part which is replaced or exchanged will become the property of Seller. 2. Assume round trip shipping costs for failed or non-conforming APUs or Parts within the continental United States; however if Seller s inspection discloses the returned APU or Part does not require repair or replacement under warranty, Seller's usual inspection charges will apply. 3. Reimburse direct labor hours associated with removal and reinstallation of the APU at Seller's then current labor rate. The correction of any failure or malfunction will in no way extend the period of this warranty. Additionally, Seller reserves the right to make changes in its products without incurring any obligation to incorporate the same on previously delivered APUs or Parts. RESPONSIBILITY OF OWNER The following conditions govern the application of this warranty: 1. All Owners must send in a Warranty Registration Card form within thirty (30) days of becoming an Owner. Warranty registration cards are in the Engine Log book or may be obtained from Seller by writing to: HONEYWELL P.O. Box 29003, Mailstop Phoenix, Arizona ATTENTION: WARRANTY DEPARTMENT 2. Owner will assure that records are maintained which will accurately reflect APU operating hours and when maintenance was performed. At Seller s request, such records will be provided to substantiate warranty claims. 3. Scheduled routine maintenance and inspection, including, but not limited to: disassembly, assembly, cleaning, inspection, replacement of consumable hardware such as gaskets, filters, packings, igniter plugs, nuts, bolts, etc., minor repairs for cracks, nicks, dents, and all repair effort required as a result of Normal Wear and Tear are the responsibility of the Owner and are specifically excluded from this warranty. 4 Owner shall submit a warranty claim within the warranty period and the affected APU or Part must be returned to Seller, accompanied by a Honeywell Standard Claim form, within thirty (30) days after discovery of such defect or nonconformity. 5. APUs and LRUs returned without the required warranty data are subject to returned and/or repair charges. EXCLUSIONS 1. The provisions of this warranty will not apply if the APU or Part has been subjected to: a. Any maintenance, repair, installation, storage, operation, use, handling or environmental condition which is improper or not in accordance with Seller manuals, Bulletins, or other written instructions; or b. Any alteration, modification or repair by anyone other than Seller or its authorized representatives which adversely affects the normal operation and performance of the APU; or c. Any accident, misuse, neglect, or negligence after delivery by Seller, or d. Ingestion of foreign material or foreign object damage; or e. Lack of incorporation of Service Bulletins related to the cause of failure. 2. This warranty will not apply to: a. Any APU or Part to the extent that the defect or nonconformity is attributable to a Part not supplied by Seller; or b. Malfunction or failure due to accident, non conformance, or noncompliance with Seller s operating, scheduled maintenance or other pertinent instructions. Warranty Processing Information The following information is required to process a [FN] APU warranty: 1. Date of purchase / Date of delivery 2. Date of installation and removal 3. APU Part Number and component or LRU Part Number, if applicable, including dash numbers 4. Corresponding APU and component or LRU Serial Numbers 5. Aircraft number and date of entry into service (or date of spare part installation)

33 6. Total flight hours (TSN) accrued on item or component 7. Description of claimed non-conformance and circumstances 8. Date of claimed non-conformance 9. Itemized account of labor hours directly expended in performing repair, if applicable 10. Itemized account of material furnished by Owner directly incorporated in the repair, if applicable 11. Purchase Order LIMITATIONS THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER WRITTEN OR ORAL, EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE OR USE AND WARRANTIES ARISING FROM COURSE OF PERFORMANCE, DEALING, USAGE OR TRADE, WHICH ARE HEREBY EXPRESSLY DISCLAIMED. IN NO EVENT SHALL SELLER BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. THE EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES AS SET FORTH IN THIS WARRANTY STATEMENT SHALL BE DEEMED INDEPENDENT OF, AND SHALL SURVIVE, ANY FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY UNDER THE TERMS OF THIS AGREEMENT. NO EXTENSION OR EXPANSION OF THIS WARRANTY SHALL BE BINDING UPON SELLER UNLESS SET FORTH IN WRITING AND SIGNED BY SELLER S AUTHORIZED REPRESENTATIVE. For more information about out company or products, look for us at: Write or call us : Honeywell Engines, Systems & Services Post Office Box Phoenix Arizona, East Sky Harbor Circle Phoenix, Arizona Phone: US & CANADA ALL OTHER

34 Honeywell Aerospace Air Management System Honeywell Aerospace is a leading global provider of integrated avionics, engines, systems and service solutions for the aerospace industry. With our integration capabilities, Honeywell ranks consistently among the most admired and respected aerospace suppliers. Honeywell Aerospace has a unique capability in Europe for the complete system integration of the Air Management System (AMS) and Electronic Controllers, including the design, engineering, manufacture, altitude testing and qualification. Falcon 7X Support Dassault Falcon is responsible for the support of the AMS, including parts distribution. For any support queries, please contact the Dassault Customer Service organisation. Aircraft image courtesy of Dassault Aviation P Bowen. Find out more For more information, contact Honeywell Aerospace Yeovil on: Tel: +44 (0) yeovil.sales@honeywell.com Honeywell Aerospace Bunford Lane, Yeovil Somerset BA20 2YD UK Tel: +44 (0) Fax: +44 (0) N January Honeywell International Inc. COMPLETE SYSTEM INTEGRATION F7X Environmental Control & Thermal Management

35 Air Management System Honeywell Aerospace has a unique capability in Europe for the complete system integration of the Air Management System, including the design, engineering, manufacture, altitude testing and qualification. Cabin pressure control valve High Pressure Regulating Shut-Off Valve (HPRSOV) Air Management System Auto Controller (AMSAC) & Air Management System Emergency Controller (AMSEC) Top of the page Environmental Control System (ECS) pack System Integration At the beginning of pressurised flight, Honeywell Aerospace was one of the first companies to supply pressurisation and air conditioning equipment. Today it is the largest supplier of Environmental Control Systems (ECS) and Air Management Systems (AMS) to the aircraft industry, covering all aircraft types. The AMS provides more than temperature and ventilation to the passengers it also provides for the support of life in an external (ambient) environment in which human survival would not normally be possible. The Dassault F7X contains the latest AMS from Honeywell Aerospace, which consists of the Bleed Air, Anti-Ice, Environmental Control and Cabin Pressure Control Systems. This integrated concept optimises passenger and crew comfort, and facilitates servicing to maximise dispatch availability. Integrated with Honeywell s Enhanced Avionics System (EASy TM ), the AMS has a Built-in Test capability and reliable automatic control is handled by the digital Air Management System Auto Controller (AMSAC). Emergency control is provided by a separate analogue controller Air Management System Emergency Controller (AMSEC). Bleed Air System The Bleed Air System (BAS) uses a sophisticated collection of valves and sensors to optimally regulate air from the engines to support the functions of the AMS. This provides automatic system configuration with manual over-ride capability. System level benefits include: Pressure regulation Temperature control Real-time temperature and pressure monitoring Balancing of bleed from engines Minimising high pressure bleed from the engines. The Anti-Ice System The Anti-Ice System (AIS) distributes hot air from the BAS to the Wing and S-Duct to prevent the formation of ice in icing conditions. The supply is regulated by the use of valves and sensors to provide a constant temperature. System level benefits include: Skin temperature regulation Anti-ice duct pressure limitation Real-time temperature and pressure monitoring Wing anti-ice and S-duct anti-ice are separately selectable by the pilot. ECS pack schematic Environmental Control System Providing comfort to the occupants, the Environmental Control System (ECS) conditions the air from the BAS to provide useful air for the temperature control and pressurisation of the cabin and cockpit. System level benefits include: Automatic control by the digital AMSAC in accordance with passenger selection Air supply isolation for the passengers or crew if required Real-time temperature and pressure monitoring Back-up systems and redundancy for improved availability Air Cycle Machine utilises air bearing technology resulting in no scheduled maintenance. Cabin Pressure Control System The Cabin Pressure Control System (CPCS) controls the outflow of the air from the cabin resulting in the pressure regulation of the cabin and cockpit. This provides safe and comfortable flight conditions for the aircraft. System level benefits include: Automatic and manual pressure to the cabin and cockpit Ventilation of air on the ground through the baggage compartment Differential pressure protection between the cabin and atmosphere Real-time monitoring of the cabin altitude, rate of change and differential pressure Baggage bay isolation if required Emergency depressurisation. The CPCS provides additional cooling air flow to the ECS pack. This assists the cooling within the ECS system, and is part of the loop illustrating how the two systems work together providing an integrated solution.

36 MAINTENANCE SERVICE PLAN (MSP) Business aviation s most comprehensive maintenance program

37 Business Aviation s Most Comprehensive Maintenance Program Your aircraft is a big investment...an investment worth protecting. Designed specifically for your Honeywell engines and Auxiliary Power Units (APUs), MSP is an efficient and cost-effective program offering a practical alternative for managing future maintenance expenses. Aircraft owner/operators have learned to rely on MSP to protect them from the unexpected. So avoid unplanned maintenance costs. Avoid downtime. Avoid unnecessary stress. After all, when it comes to your aircraft, time is money. AVOID UNPLANNED MAINTENANCE COSTS AVOID DOWNTIME AVOID UNNECESSARY STRESS Backed by Product Experts Designed and supported exclusively by Honeywell, the experts behind your engines and APUs, MSP delivers peace of mind in knowing you re covered by the best. Predictable Engine and APU Maintenance Costs Increases accuracy of aviation department s annual budgeting Provides predictable long range financial planning Eliminates cost impact of unscheduled repairs Covers replacement costs of cycle life-limited hardware Annual rate adjustments are limited by U.S. Government economic indices Increase the Value of Your Aircraft Enroll in MSP and enhance the resale value of your aircraft. MSP is officially recognized and rated for its aircraft appreciation in the Aircraft Bluebook Price Digest. Continuous Financial Coverage for Service and Repair Scheduled major maintenance Unscheduled maintenance Service Bulletin incorporation for guaranteed state-of-the-art configuration Rental engine during Compressor Zone Inspections and extended unscheduled maintenance

38 MSP Coverage Options Engine MSP Gold Gold NRL APU MSP Gold Gold On Condition Maintenance CAMP Engine Trend Monitoring S.O.A.P. Kit and Analysis Routine Inspection Parts 1 NLS Routine Inspection Labor Major Periodic Inspection (MPI) / Compressor Zone Inspection (CZI) / Hot Section Periodic Inspections (HSI) Inspection Labor Consumable Parts 1 Component Repair Labor (If Required) Other Required Parts Rental Engine During CZI (From Honeywell Engine Bank) Life Limited Parts Engine Removal and Reinstallation and/or Access Time 2 Transportation of Engine 2 Troubleshooting Labor Allowance 3 Consumable Parts 1 Other Required Parts Component Repair Labor (If Required) Rental Engine (From Honeywell Engine Bank) Exchange Engine/Module/Line Replaceable Unit (LRU) Engine and LRU Removal and Reinstallation and/or Access Time 2 Logistical Support for Road Trips (Engine AOG Only) 2 FOD Gap Coverage 5 Transportation of Unserviceable Engine or LRU Service Bulletins: Category 1, 2, and 3 4 Engine Conversion / Upgrade at Reduced Cost Increases Aircraft Resale / Trade-In Value Program Transferable at Time of Sale New Aircraft APU MSP at No Cost for 5 Years if Propulsion Engines on MSP Routine Inspection MPI / CZI / HSI Unscheduled Maintenance Additional Benefits 1 Fluids (oil, fuel etc.) are not covered 2 Per MSP standard business practices 3 MSP up to 10 hours. MSP Gold up to 20 hours (more than 10 hours requires approval and/or justification). Warranty up to 10 hours (more than 10 requires approval and/or justification). 4 Labor will be covered by MSP when bulletins are incorporated in conjunction with other covered maintenance activities providing convenient access to the applicable engine area; otherwise, labor expenses will be the operator s responsibility. 5 Applicable only to FOD events occurring January 1, 2015 or later. Does not apply to CFE738. NOTE: Service bulletins identified as Category 1, 2, and 3 will be incorporated into MSP engines according to the Compliance Section of the bulletin. All coverage is detailed in executed contract with owner/operator. Examples of items not covered by MSP or MSP GOLD: Items not contained in IPC such as airframe parts and fluids (oil, fuel, etc.); overtime; expedite fees; transportation of components other than engines/apu s and LRU s; labor for ECU downloading; Service Center administration fees for logbook review, material control, freight for internal work orders, etc.; or any service not provided by a Honeywell Authorized Service Center. MSP Gold is not available for TPE331.

39 Find Out More For more information about MSP or to obtain an enrollment quote, please contact any Honeywell Authorized Service Center or one of the MSP Sales Administration offices listed below. We look forward to discussing MSP enrollment benefits with you. Call us at: Or visit us online at: Honeywell Aerospace 1944 East Sky Harbor Circle Phoenix, AZ aerospace.honeywell.com N I 05/ Honeywell International Inc.

40 HONEYWELL AVIONICS PROTECTION PLAN Protect your investment, and control your costs Your avionics are a big investment an investment worth protecting. Designed for both general and business aviation and commercial helicopter operators, the Honeywell Avionics Protection Plan (HAPP) is a maintenance program that offers full coverage for all Honeywell avionics because the unexpected can happen. Avoid unplanned maintenance costs. Avoid downtime. Avoid unnecessary stress. After all, when it comes to your aircraft, time is money. Be Ready for Anything When the unexpected happens, count on the Honeywell Avionics Protection Plan (HAPP) to ensure that your aircraft is flight-ready. You ll receive quick service and legendary support from Honeywell s technical product experts, in addition to over 600 authorized sales and service centers, worldwide. And, when time is of the essence, HAPP will get you back in the air fast. Choose Your Coverage HAPP offers a variety of coverage options. Choose the plan that best meets your needs we offer flexible contract options including 5-year fixed rate with no escalation, discounted early enrollment options on select platforms, and specially priced plans for fleet operators. Plan Benefits Full coverage on exchange and repair services: Fixed price with an annual contract Discounted early enrollment options No-charge loaners 24/7 AOG emergency service Fully transferable agreements Paid airfreight Fleet discounts Factory-backed support similar to your original factory warranty Flexible payment options-renew annually or multi-year options Field support system includes a global network of supply depots and authorized sales and service centers Take the uncertainty out of repair and maintenance costs. A fixed-price HAPP contract guarantees that your repair bills won t exceed your budget.

41 Business Aviation HAPP Cost vs. Repair/Exchange Costs $80,000 General Aviation HAPP Cost vs. Repair/Exchange Costs $80,000 $70,000 $60,000 Possible unexpected repair/exchange costs without HAPP $70,000 $60,000 $50,000 $40,000 $50,000 $40,000 Possible unexpected repair/exchange costs without HAPP $30,000 $30,000 $20,000 $10,000 Annual HAPP Cost* Minor Repairs Minor Repairs & Exchanges $20,000 $10,000 Annual HAPP Cost* Minor Repairs Minor Repairs & Exchanges *HAPP annual cost does vary per airframe and flight hours. *HAPP annual cost does vary per airframe and flight hours. Exclusions: scheduled maintenance events, subscription services (FMS Nav Database or Checklist), customs fees, import duties, brokers fees and taxes Get Global Support You Can Rely On Honeywell avionics are backed by our Spares Exchange (SPEX) program, which provides Line Replaceable Units (LRU) exchanges and rentals for both warranty and non-warranty situations. Supporting both general aviation and business aircraft since 1954, SPEX has the depth of resources and expertise only available from a proven leader in aviation products and services. Honeywell s unmatched field support system includes a global network of supply depots, support centers and a world-class 24/7 Complete Customer Care Center. The rapid SPEX turn-around-time ensures that avionics covered under HAPP are ready when you are. All units carry the latest mandatory modifications and are updated with the latest reliability modifications while in the repair cycle. Go for Gold! HAPP Gold offers additional coverage for a nominal increase to the annual fee. Extra benefits include: 24/7 Road Crew Service for AOG s worldwide Extended troubleshooting Counter to counter shipments and Saturday delivery No additional fees resulting from No Fault Founds Tech Publications-Pilot Guides & System Description and Operation Manuals (SDOM s) AVOID UNPLANNED MAINTENANCE COSTS AVOID DOWNTIME AVOID UNNECESSARY STRESS Find Out More For more information about HAPP, visit us online and request a quote on your aircraft, or please contact: U.S. Toll Free: +1 (800) International Tel: +1 (602) , option 2, then option 3 Fax: +1 (602) (HAPP): happ-sales@honeywell.com (AOG): aog@honeywell.com (SPEX): SPEX-BGAorders@honeywell.com Honeywell Aerospace 1944 East Sky Harbor Circle Phoenix, AZ aerospace.honeywell.com N / Honeywell International Inc.

42 HONEYWELL AVIONICS PROTECTION PLAN (HAPP) NEW OPTION HAPP now provides early enrollment options for select platforms Your avionics are a big investment an investment worth protecting. Designed for both general and business aviation and commercial helicopter operators, the Honeywell Avionics Protection Plan (HAPP) is a maintenance program that offers full coverage for all Honeywell avionics because the unexpected can happen. Avoid unplanned maintenance costs.avoid downtime. Avoid unnecessary stress. After all, when it comes to your aircraft, time is money. Be Ready for Anything When the unexpected happens, count on the Honeywell Avionics Protection Plan (HAPP) to ensure that your aircraft is fl ight-ready. You ll receive quick service and legendary support from Honeywell s technical product experts, in addition to over 600 authorized sales and service centers, worldwide. And, when time is of the essence, HAPP will get you back in the air fast. Benefits of Early Enrollment Full coverage on exchange and repair services: Long-term savings over life of the plan Known maintenance costs with five and ten year options Enjoy free-of-charge SPEX exchanges in place of warranty repairs No gap in coverage 24/7 priority AOG emergency service Improved warranty fulfillment turnaround time with all expedite fees waived No charge loaner units if repairs are preferred over exchanges No charge coverage for unlike exchanges where there is no change in form, fit or function Fully transferable agreements Field support system includes a global network of supply depots and authorized sales and service centers

43 Find Out More For more information about HAPP, visit us online and request a quote on your aircraft, or please contact: U.S. Toll Free: +1 (800) International Tel: +1 (602) , option 2, then option 3 Fax: +1 (602) (HAPP): happ-sales@honeywell.com (AOG): aog@honeywell.com (SPEX): SPEX-BGAorders@honeywell.com Honeywell Aerospace 1944 East Sky Harbor Circle Phoenix, AZ aerospace.honeywell.com A / Honeywell International Inc.

44 Flight Sentinel Services Professional flight planning that saves time and reduces delay

45 Flight Sentinel Services At Flight Sentinel, we know why so many executives choose corporate jets over other means of travel. With busy schedules to keep, executives expect to arrive safely, refreshed, and ontime every time! Flight Sentinel is the professional pilot s best kept secret. Flight Sentinel s personalized flight planning and dispatch service is specifically designed to expedite your flight planning, increase situational awareness while enroute, and eliminate delays. Know before you go With Flight Sentinel, you can rest assured that our experienced staff of licensed aviation professionals work on your flight plan from takeoff until you land safely at your destination. As an early adopter of the FAA s collaborative Decision Making (CDM) program, Flight Sentinel communicates directly with the FAA command center (ATCSCC) every two hours during the day to identify traffic and weather bottlenecks. Starting the night before your flight, our staff checks and double checks NOTAMs, TMU advisories, weather, Digital ATIS, airport arrival quotas, ground delay programs, play book and coded departure routes, and much more. On the day of departure Flight Sentinel manages your flight plan filing to ensure an on-time departure, and if an Airspace Flow Program is in effect for your flight, we ll call you with your EDCT (estimated departure clearance time). Your Global Flight Sentinel service has once again proven to be invaluable to us. On a high priority charter flight from Southern California to the East Coast, where a winter storm had slowed or stopped most traffic, your service got us off the ground on time and saved us an hour of ATC Delays on departure. Our passengers had been concerned about the weather and your continual updates on enroute conditions and destination weather and expected delays gave them a great deal of comfort. The information on expected holding at the destination was spot-on and made a very favorable impression on the passengers. Honeywell Aerospace NE 36th Street Redmond, WA Toll Free: International: A November Honeywell International Inc.

46 Web Flight Planning ACCURATE FLIGHT PLANS. ADVANCED FEATURES. DESIGNED FOR CORPORATE AVIATION. Online Flight Planning and Support Services for Business Aviation

47 Web Flight Planning The Honeywell Global Data Center (GDC) presents the next generation of online flight support services with our advanced Web Flight Planning system. Featuring user-friendly point-and-click menus combined with robust routing capabilities, GDC s Web Flight Planning system enables business aircraft operators to create and file flight plans from any personal computer connected to the internet. Simplifying Pilot Workload Our intuitive Web Flight Planning system is configurable with operator preferences, meaning that pilots only need to enter information that is unique to a particular flight. Flight plans are based upon current wind and temperature information and use aircraft performance data provided by the aircraft s manufacturer. Among other innovative features, pilots may optimize flight plans for best fuel efficiency or shortest flight time and upto-date weather reports for departure, destination or alternate airports can be Find out more For further information on how Web Flight Planning can enhance your flight operations, contact our Service Support team at (888) or us at gfo@mygdc.com. Additional information is also available online at Honeywell Aerospace Global Data Center NE 36 Street P.O. Box Redmond, WA Tel: or Fax: quickly obtained while flight planning without changing pages. Oceanic contingency planning has never been easier. Our new system uses the most current wind information to automatically calculate drift-down performance and Equal Time Points between diversionary airports, simplifying decision making in the event of a loss of cabin pressurization or an engine-out emergency while flying in oceanic areas. The system calculates optimum performance recommendations for such events based on accurate performance data provided by the aircraft manufacturer. Expanded Functionality Honeywell s advanced web-based system provides accurate routing, precise performance calculations, and increased flexibility with features designed specifically for corporate aircraft operators. These value-added features include expanded drift-down reports, multiple wind models (including historical winds), precise aircraft performance data, and updated route selections such as National Route Program (NRP) routes, Pacific Tracks, Polar Tracks, and time saving FAA Coded Departure Routes (CDR). A October Honeywell International Inc. Comprehensive Solution The new Web Flight Planning system will enable business aircraft to operate more efficiently while saving time and money. Easy, secure access is provided via the internet and GDC s cost-effective subscription plans provide access to a variety of other value-added flight support features designed especially for business aviation. These services include textual and graphic-based weather products, passenger weather briefings, and worldwide flight following. No matter your flight support needs, Honeywell s GDC delivers innovative and real-time solutions to help your flight crews make the right decisions on the ground and during flight. Why Honeywell? Over 20 years of corporate aviation flight planning experience Industry leader in flight support services Experienced staff available 24-hours per day Cost-effective subscription plans Fleet discounts available Worldwide VHF and satellite datalink communications Web Flight Planning Advantages Powerful and flexible online flight planning system Quickly generate and file flight plans for destinations worldwide Intuitive point-and-click menus Advanced route selection tools OEM aircraft performance data 24/7 business aviation support

48 WINN Graphical Weather ENHANCING SAFETY AND SITUATIONAL AWARENESS Graphical Weather for Primus Epic and Electronic Flight Bags

49 WINN Graphical Weather Application The Honeywell Global Data Center provides uplinked graphical weather information through its WINN (Weather Information Network) for both Honeywell integrated avionics and electronic flight bags. WINN weather offers real time weather capabilities for corporate jet operators. WINN Graphical Weather for Honeywell Integrated Avionics featuring Primus Epic Features: Worldwide graphical weather uplink solution Currently available on the following Primus Epic platforms: Gulfstream PlaneView, Dassault EASy, and the Cessna Sovereign (2007) Graphically displays NEXRAD, winds aloft and satellite cloud height Functions with existing communications and avionics systems Benefits: Enhanced safety and situational awareness User interface designed for quick, easy access 24/7 Honeywell customer service and support Real time graphical weather solution Competitively priced Primary display with uplinked graphical weather WINN Graphical Weather for Electronic Flight Bags Uplinked graphical weather on electronic flight bag Features: Worldwide graphical weather uplink solution Graphical display capabilities include: NEXRAD, satellite cloud height, convection, turbulence, winds aloft, SIGMET s, METAR s and TAF s Provides North-Up and Track-Up views as well as vertical profile Uses XM satellite receiver or any internet connection (e.g. HSD, SwiftBroadband) Benefits: Enhanced safety and situational awareness User interface designed for quick, easy access 24/7 Honeywell customer service and support Competitively priced Honeywell XM satellite receiver supports one or more electronic flight bags Use of one XM antenna can provide simultaneous cockpit weather and cabin entertainment (XM satellite avionics is optional) Honeywell Aerospace NE 36th. Street (LN3D) Redmond, WA Tel: Toll Free: A November Honeywell International Inc.

50 OneLink Communication Services Convenient and reliable voice, fax and data services in flight

51 OneLink Communication Services Honeywell offers our customers a full range of communication services to compliment our Ovation cabin management systems, Inmarsat and Iridium SATCOM systems, or your existing satellite communication equipment and. Our wide range of service types, calling options, pricing packages, network operators and more are sure to meet the specific communication needs of any passenger or flight operations organization. Inmarsat satellite communications Honeywell offers direct dial voice, fax and data communications worldwide supporting Inmarsat s Aero-H, Aero- H+, Aero-I and Aero-M services. Our system for ground to air calling allows us to provide automated menus as well as direct dial numbers for each of your cabin locations. Passengers can even record their own personalized greetings and prompts. Honeywell will help you configure your aircraft s satellite communications equipment to achieve the best and most reliable service for your voice and datalink needs. Additionally, we offer a complete endto-end Swift64 high speed data solution that includes equipment installation and integration with your corporate network as well as support services to get your aircraft connected. Honeywell offers ISDN circuit mode, low-speed voice and packet data service using any of the available high speed data ground station networks. Iridium satellite communications Honeywell Iridium services enable communications anywhere in the world including the Polar Regions and other areas not accessible with geostationary satellites. Our solution includes calling service, data communications, voice mail, call forwarding, call barring as well as Iridium handset phones at an excellent value. Find out more For more information on Honeywell s OneLink communication services contact us at or Visit us online at Inmarsat Satellite Regions Outstanding support and account management Support for Honeywell communication orders, technical support, customized, products and services is available 24 consolidated billing and more. hours a day, seven days a week, 365 Additionally, customers can access a days a year. Our account managers wide range of support services online provide support for any issue including including satellite network status, usage simplified enrollment, new service reports and more. Honeywell Aerospace Global Data Center NE 36th Street P.O. Box Redmond, WA Tel: Fax: A October Honeywell International Inc.

52 International Trip Support Find out more For more information on International Trip Support, visit us at or phone us at Honeywell Aerospace Honeywell Flight Support Services NE 36 Street Redmond, WA U.S. Toll Free: International Tel: EMEAI Toll Free: EMEAI Direct Dial: A April Honeywell International Inc. Taking Peace of Mind to New Heights

53 Our trip services, your peace of mind International Trip Support (ITS) is a suite of resources that helps you plan a trip anywhere in the world safely and efficiently. From initial planning to a safe return home, we will make your trip a hassle-free experience. With over 80 years of commitment to the aviation industry, Honeywell is poised to address the management of your flight operations international trip planning. Our 20 plus years of experience in Global Data Center (GDC) services such as flight planning, datalink and managing complex trips provides a solid foundation for international trip support. Ensuring the safety of your travelers and compliance with regulations is our primary concern. You can now travel with absolute peace of mind knowing you are in safe hands, and that you will be cared for every step of the way. International Trip Support Your Single Provider for Comprehensive Aviation Services With International Trip Support added to our portfolio, Honeywell s Global Data Center can consolidate all your flight department needs. Datalink services, flight planning, weather, navigation and EGPWS databases, cabin voice and data communication services and international trip planning in one convenient location. Need fuel? No worries. GDC offers you the convenience of fuel arrangements through the same toll free number. Our partnership with World Fuel Services ensures a reliable and cost competitive arrangement for fuel at over 1500 locations around the world. An inhouse fuel dispatcher is available round the clock for your fuel needs. Convenient Invoicing: We offer you the convenience of having only one invoice to pay for all the annual subscriptions while eliminating multiple bills from multiple providers. Choose Honeywell for Simple, Safe and Secure Solutions With Honeywell you can count on solutions that deliver what you need. Benefits of Honeywell International Trip Support: Optimize your planning time Ensure safety and regulatory compliance Improve reliability by continuous monitoring of arrangements and conditions Flight Sentinel Expanded to Worldwide Flight Following Flight Sentinel service is always included on your international flights when you use our International Trip Support service. Our Flight Sentinel service allows us to forward important information and real-time flight status to those in charge of meeting your aircraft. While in flight we re-confirm your handling, hotels and ground transportation and update you via datalink. Honeywell s unique Flight Sentinel service utilizes state-of-the-art real-time flight management tools to minimize delays, enhance safety and utilize the benefits of the FAA s Collaborative Decision Making (CDM) program in the U.S. during ground delays, CDM aircraft s receive FAA priority over non- CDM participants. Flight Sentinel stays with your aircraft every step of the way. Our experienced staff continuously monitors traffic and weather conditions along your flight path, providing essential information and timely guidance via Datalink. Simple Invoicing Our customers are excited about our per-leg fixed price. Our fixed price per leg includes arrangements for ground handling, fuel, flight plans, weather information, airport slots, NOTAMs, flight tracking and flight following, customs and immigration notifications, hotels, transportation and catering. Per leg pricing eliminates the confusion of looking through long and complicated invoices to determine if you received the services for which you are being charged. With our service, you will no longer receive complex communication charges for fax, phone, s and routine changes. Our Services Ground handling Over flight and landing permits International flight planning and weather Flight plan filing Airport information/slots Worldwide flight following Fuel arrangements Hotel reservations Ground transportation International Trip Support Website Status updates for each leg of your trip Add flight performance data for each leg Compile complete trip packages and confirmation sheets Load documents like passports, insurance or airworthiness certificates in a secure environment and have quick access from remote locations 24x7x365 Support We are at your service any time you need help or information. Dial or visit our support website at

54 Pre-Arranged Fuel Worldwide Fuel Service

55 Put your trust in the world s largest jet fuel re-seller locations worldwide With Honeywell s solution, you are assured the highest quality fuel and best service in the industry. Through our arrangement with the world s largest jet fuel re-seller, Honeywell s fuel desk can offer you the peace of mind knowing that your fuel will be waiting for you at over 1500 locations worldwide. Instant Credit Approval Is Available for GDC Subscribers As a further convenience, credit services are available with a simple application process. Why wait? Global Data Center (GDC) is ready to serve you globally, 24 hours, 365 days a year. ARRANGING FUEL HAS NEVER BEEN EASIER! It s as simple as 1, 2, Visit us online at or dial or ( outside US and Canada) Check latest fuel prices and order online. Your fuel will be waiting for you at the pre-arranged price! Fuel where you need it, when you need it. Whatever your fuel needs may be across the globe, GDC can help you lower your fuel costs and fly more efficiency. For a no-risk fuel quote or to sign-up today, please contact Alastair Brownlee , or fuel@mygdc.com Honeywell Aerospace Global Data Center NE 36th Street P.O. Box Redmond, WA Tel: Fax: A November Honeywell International Inc.

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58 Honeywell Aerospace Honeywell is a leading global provider of integrated avionics, wheels and brakes, engines, systems and service solutions for aircraft manufactures, airlines, business and general aviation, military, space and airport operations. Global Customer Support Honeywell provides avionics support solutions worldwide, including repair and overhaul, spare parts and exchange pools, pre-owned equipment, technical support, integrated service programs, technical publications, and training for airlines, business aviation and general aviation. The total mix of Honeywell Customer Services is tailored to meet individual customer needs. HD-710 Offering Part System Description Number MCS-7120 HD-710 Standalone 1252-A Classic Aero/Swift64 MCS-7120 HD-710 Standalone (Primus Epic(R)) 1252-A Classic Aero/Swift64 MCS-7120 HD-710 Standalone (Primus Epic(R)) 1252-A Classic Aero/SwiftBroadband MCS-7147 HD-710 Combined Mode 1252-A MCS-7163 with existing MCS system adds 2 channels Swift64 MCS-7147 HD-710 Combined Mode 1252-A MCS-7163 with existing MCS system adds 2 channels SwiftBroadband Specifications Operating Components Size Weight Power Temperature MCS-7163 (Upgrade)* HD-710 8MCU 34.5 lbs 28 vdc/115 vac 400hz -55 to + 70 F *SDU/RFU already exist MCS-7147 (Upgrade)* HD-710 8MCU 34.5 lbs 28 vdc/115 vac 400hz -55 to + 70 F *SDU already exists MCS-7147 SDU 6MCU 25.0 lbs 28 vdc/115 vac 400hz -55 to + 70 F HD-710 8MCU 34.5 lbs 28 vdc/115 vac 400hz -55 to + 70 F MCS-7120 HD-710 8MCU 34.5 lbs 28 vdc/115 vac 400hz -55 to + 70 F MCS-7100 Series Satellite Communications BECAUSE YOUR BUSINESS DOESN T STOP AFTER TAKEOFF Honeywell Aerospace 1944 E. Sky Harbor Circle Phoenix, AZ U.S. Toll Free: International Tel: EMEA Toll Free: EMEA Direct Dial: A September Honeywell International Inc. Honeywell offers a full range of SATCOM products

59 In today s fast-paced world, people have become accustomed to being in-touch wherever they are at home, in the car, in the office or flying at 51,000 feet. MCS-7100 SATCOM Series with Swift64 and SwiftBroadband That s why so many business executives have turned to Honeywell for satellite communications. Our SATCOM systems have become renowned for providing world-class voice, data and fax communications. Honeywell s MCS-7100 Series allows for on-line connections at speeds of 64 Kbps/channel to 432 Kbps/channel, when using either Swift64 or SwiftBroadband. The SwiftBroadband connection allows you an always on connection with convenient access to: - use your own laptop and application without any modifications, for full access to private or corporate accounts. Internet get the latest news and information by browsing your favorite web sites. Corporate network- transfer files to or from your corporate network using the Inmarsat satellite data link networks. Video conference conduct a live video conference while flying anywhere Inmarsat provides service. MCS-7100 Series Multi-Channel Satellite Communication Family The MCS-7100 Series is based around the new HD-710. It s scalable architecture allows for an upgrade to any existing Honeywell MCS system to include Swift64 and Swiftbroadband. In addition, the HD-710 can operate as a standalone device supporting Classic Aero voice and Classic Aero data (for safety services), Swift64, SwiftBroadband and Epic interfaces. Systems Overview CNS/ATM environment Cockpit Classic Size Level D Epic Packet Data Voice Potential (MCU) (ATC) I/O Channels Channels Configuration Swift Swift64 Broadband Channels Channels MCS-7163 retrofit for /5 2 0 existing MCS-3/ MCS-7147 retrofit and forward /6 2 0 fit for MCS-4/ MCS-7120 forward fit/retrofit 2 0 SATCOM provides the communications element of the emerging CNS/ATM environment being developed and implemented by the world s air traffic authorities. All of Honeywell s SATCOM systems maintain Level D certification. The MCS-7100 Series SATCOM augments and/or supersedes the present high frequency (HF) transceiver by supplying higher quality voice service and by supplying data services at higher bit rates needed by datalink (ATN) applications and Future Air Navigation System (FANS) components such as automatic dependent surveillance (ADS), Controller/Pilot Data Link Communications (CPDLC) and the international Airborne Flight Information Systems (AFIS). The benefits offered by FANS include reduced fuel burn and flight time through more efficient routing and increased payload capability. MCS-7163 The MCS-7163 is the upgrade path to any existing Honeywell MCS-6000 or MCS-3000 system. This system is a simple retrofit upgrade to Swift64/ SwiftBroadband by just replacing the HPA.. The main benefit of this retrofit upgrade is the SDU/RFU remain the same. The HD-710 is a drop-in replacement for the HPA. To utilize Swift64/SwiftBroadband it only requires wiring additions. This is a retrofit for existing MCS-6000 and MCS-3000 systems. The MCS features simultaneous channels of Classic Aero voice, data and Swift64/SwiftBroadband. The HD-710 offers two channels of Swift64 (64 Kbps/channel) or two channels of SwiftBroadband (432 Kbps/channel), in addition to a 60 Watt linear High Power Amplifier. So overall, it s a simple retrofit upgrade to Swift64/SwiftBroadband by just replacing the HPA. MCS-7147 The MCS-7147 is the upgrade path to any existing Honeywell MCS-4000 or MCS-7000 system. This system is a simple retrofit upgrade to Swift64/ SwiftBroadband by just replacing the HPA.. The main benefit of this retrofit upgrade is the SDU remains the same. The HD-710 is a drop-in replacement for the HPA. To utilize Swift64/Swift Broadband it only requires wiring additions. This is a retrofit for existing MCS-4000 and MCS-7000 systems. The MCS features simultaneous channels of Classic Aero voice, data and Swift64/SwiftBroadband. The HD- 710 offers two channels of Swift64 (64 Kbps/channel) or two channels of SwiftBroadband (432 Kbps/channel), in addition to a 60 Watt linear High Power Amplifier. The MCS-7147 utilizes all existing Epic cockpit voice, operational control, and display interfaces thus eliminating new integration efforts. So overall, it s a simple retrofit upgrade to Swift64/SwiftBroadband by just replacing the HPA. MCS-7120 In an effort to better support the business aviation fleet, the MCS-7120 offers a single LRU (8 MCU) solution. This single integrated solution combines the functionalility of the Satellite Data Unit, High Speed Data Unit, and High Power Amplifier, utilizing established avionics interfaces with the latest SATCOM technology. The MCS-7120 utilizes all existing Epic cockpit voice, operational control, and display interfaces thus eliminating all new integration efforts. The MCS-7120 system offers a flexible architecture of up to four channels supporting Classic Aero services and Swift64/SwiftBroadband. A typical configuration would include,1 Classic Aero voice channel, 1 Classic Aero data, and 2 channels of Swift64 (64Kbps/channel) which would become 1 channel of SwiftBroadband (432Kbps/channel). MCS-7163 MCS-7147 MCS-7120

60 JetMap II Moving Map System JETMAP II PROVIDES PASSENGERS WITH BUSINESS, NEWS, SPORTS, AND WEATHER ALONG THE WAY Customize your high-resolution-display with the latest updates and information

61 JetMap II Keep track of where you are in time and space Honeywell s JetMap II is a state of the art moving map system allowing passengers to monitor their flight progress with high-resolution, worldwide terrain maps (as well as street-level maps in the U.S.). Providing quick and accurate flight path tracking, time to destination, altitude, speed, heading and much more, such as: Stay in touch with the world below Today s business jet passengers require continuous news and information wherever they are. Using its own embedded Iridium transceiver, or an already installed Satcom system, JetMap II provides direct access to the latest headlines, financial news, sports and weather. By overlaying up-to-the-minute headlines with their flight and route information, passengers can read complete news stories, review individual stock prices, market updates, and get current weather conditions in major U.S. and international cities and five-day forecasts for four predefined home-base locations. The Satcom link provides a very consistent, low-cost, worldwide connection for the periodic upload of the latest news, sports, business and weather content. Honeywell s Flight Support Services, powered-by Satcom Direct, provides simplified account management and the best customer support representatives in the industry. Sun Maps showing areas of sunlight and darkness across the globe Relative Location Indicator (RLI) identifying direction and distance to nearby cities Night Graphics Setting provides easy viewing in a darkened cabin Customizable Features including corporate logos, aircraft symbols, and multi-language audio and video safety briefings JetMap II s on-aircraft configuration allows passengers and crew to customize settings through the use of an integrated handheld remote control. Passengers can turn features on and off, make changes to the information display pages, and save new settings at anytime, on the ground or in the air. If there are changes that require more extensive customization, there is a USB port on the front of the device to facilitate the rapid download of the newest databases. Sun Map display illustrates day, night and twilight conditions around the globe On-screen configuration page to customize settings Passengers easily navigate content options Five day weather forecasts for predefined home-base locations Honeywell Aerospace 1944 E. Sky Harbor Circle Phoenix, AZ U.S. Toll Free: International Tel: EMEAI Toll Free: EMEAI Direct Dial: A November Honeywell International Inc.

62 Ovation In-flight XM Satellite Radio Live music, news, entertainment and information radio

63 In-flight XM Satellite Radio Honeywell offers XM Satellite Radio as part of your Ovation cabin system to provide passengers with live music and programming from coast to coast. Our system keeps travelers in touch with news and information from the world below while maximizing their entertainment options. Passengers hear up-to-the-minute headlines, business news, sports and weather and can choose from over 70 additional quality music channels. Features include State-of-the-art digital sound with unparalleled signal coverage One, two, four or eight receiver units from a single antenna Multiple receiver configurations to allow each passenger independent listening Built-in interface with the Ovation cabin management system Aircraft quality certified antenna 28V DC power XM broadcasts 100 channels of crystal clear digital audio from its state-of-the-art studios in Washington, DC. Two powerful satellites provide seamless coverage of the continental United States. Programming includes live news, entertainment, sports, and music programming from internationally recognized broadcast leaders including: 1 Channel Receiver (XM1) Size: 1.82 h x 6.45 w x 7.80 d Weight: 2.5 lbs 2 Channel Receiver (XM2) Size: 2.42 h x 6.45 w x 7.80 d Weight: 3.0 lbs 4 Channel Receiver (XM3) Size: 4.55 h x 6.45 w x 7.80 d Weight: 3.5 lbs 8 Channel Receiver (XM8) Size: 7.50 h x w x 7.80 d Weight: 7.5 lbs Teardrop Antenna (XMA) Size: 0.72 h x 2.70 w x 4.30 d Weight: 4.2 oz. All trademarks are the property of their respective owner. Your in-flight XM Satellite Radio integrates with the Ovation cabin management system and is controllable by Ovation button, LCD-scrollable, touch screen and remote passenger controls. Touch screen controls include feedback on XM category, channel, artist and programming title. For further information on Honeywell s XM Satellite Radio system, please visit us online at or call (602) Honeywell Aerospace N. 19th Avenue Phoenix, AZ Toll Free: US: A September Honeywell International Inc.

64 Customers Helping Customers Global Customer Committee Honeywell Business Aviation

65 Introduction and Mission Statement The Global Customer Committee is an independent group of business aviation professionals that works jointly with Honeywell to bring about improvement in aircraft, equipment, operations and services by seeking input from members on any concerns or questions based on the operator s experience, and to represent those topics to Honeywell. The Global Customer Committee s mission is to prevent problems from occurring through a free flowing exchange of information between members and Honeywell, working through a Top 25 action list that is consolidated and prioritized globally. Operating System Customers Helping Customers Committee members include operators, channel partners and pilots specialized in either mechanical or avionics components, in the following regions: Americas: 37 members Europe, Middle East, Africa and India: 23 members APAC: 14 members. Each region has two face to face meetings every year. In addition, there are two Global Telecoms between meetings. Collaboration Working teams collaborate directly with Honeywell on the highest priority actions from the Top 25 List OEM Liaisons communicate with the different Aircraft Manufacturer Customer Advisory Boards to work on issues at the aircraft level This partnership has produced great results, such as: AOG and customer service improvements Functionality added to Honeywell s MyAerospace website Technical fixes resulting in service bulletins, mechanical and electrical Direct Access Support Network Directory Mobile App Americas Leadership Peter Zeeb Americas Chairman Jon Dodson Communications Vice Chair Joe Bocsy Electrical Vice Chair Dan Frisone Operations Vice Chair Gordon MacSwain Mechanical Vice Chair Paco Perez Avila Honeywell Regional C&PS Director Operators Allen Ratterree (NJ) Andy Reiser (TX) Antonio Gascon (OH) Chris Shollenbarger (CA) Dan Frisone (OH) Dave Craig (MI) David McBride (AZ) Derek Ellis (CA) Gerald L. Ferriss (GA) Gordon MacSwain (OH) Iain McGarva (TX) James Grech (OH) Joe Bocsy - (OH) Joe Statt (AZ) John Benjamin (MN) Jonathan Dodson Kent Burke (GA) Mark Wagner (FL) Matt Miller (OR) Paul Westenkirchner (OH) Peter Zeeb (OR) Ron Mckune (WA) Stan Harris (TX) Steve Golden Todd Hotes (CT) Todd Kretschmar (TX) Victor Amadio (CAN) Walt Foley (CA) Willard Sawyer (OH) Yves Tessier (CT) Channel Partners Chris Christianson - Duncan Aviation (NE) Donald R. Fletcher - Standard Aero (GA) Jack Shields - Atals Aircraft Center (NH) Todd Smith - Atlas Aircraft Center (NH) Industry Organizations Elias Cotti NBAA (DC) Training Providers Jennifer Bensky - Flight Safety (TX) Paul Kuchta - Flight Safety (TX) EMEAI Leadership Antonio Lucchi EMEAI Chairman (+31) TBD Mechanical Vice Chair Stefano Trevisan Communications Vice Chair (+39) Antonio Lucchi Electrical Vice Chair (+31) Lee Kirchhofer Honeywell Regional C&PS Director Operators Adrian Hollenbach (ZA) Antonio Lucchi (NL) Arnold Leurs (NL) Bart Hautekeur (BE) Dean Hawkins (UK) Ed Gordon (ZA) João Salgueiro (PT) Marc Carstens (DE) Martin Hermansson (CH) Martin Spiegl (LB) +961 (1) Massimo Vallone (IT) Maurizio Di Loreto (IT) Osman Deniz (TR) Paulo Pestana (PT) Stefano Trevisan (IT) Tiziano Albrizio (MT) Channel Partners Andrea Weyrich - Aero-Dienst (DE) Eckhard Schwanzer - JAB (CH) Gerd Gsanger - Aero-Dienst (DE) Gunilla Hermansson - GKN Aerospace (SE) Hans-Peter Amacher - JAB (CH) Hans-Peter Schaffluetzel - JAB (CH) Jim Hill - Harrods Aviation (UK) Asia Pacific Leadership Pat Dunn Asia-Pac Chairman Samson Franklin Honeywell Regional C&PS Director Operators Craig Macartney (AU) Glenn Western (SG) Grant Ingall (AU) John Glynn (TH) (980) Murtaza Hassan (SG) Patrick Dunn (SG) Peter Cawthorne (HK) Peter Docking (AU) Philip Balmer (HK) Blake Haldeman Tang Jin (CN) Channel Partners David Wearmouth- MetroJet (HK) Desmond Tan - Hawker Pacific Asia Pte Ltd (SG) Yow Kim Fui - Dallas Airmotive Asia-Pacific Pte Ltd (SG) Interested in becoming a member or submit an issue to the Committee? Please visit our website at: committees.honeywell.com. For more information, please us at: GCC@Honeywell.com A September Honeywell International Inc.