Aerospace W l e come t t o h the

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1 Welcome to the This Guest Handbook is designed to introduce you to the Global Customer Committee operating system an provide you with the basic knowledge to support your attendance to our upcoming meeting. Who we are? Membership Operating System In the Voice of our Customers Calendar of Events Top 25 Dashboard GCC Brochure Submit an issue us Direct Access App GCC Website Honeywell Resources

Mission & Benefits The GCC is Independent group of aerospace professionals that works jointly with Honeywell to bring about improvement in aircraft, equipment, operations and services by seeking

OUR MISSION The Global Customer Committee's mission is to prevent problems from occurring through a free flowing exchange of information between members an Honeywell.

2 Mission & Benefits The GCC is Independent group of aerospace professionals that works jointly with Honeywell to bring about improvement in aircraft, equipment, operations and services by seeking input from members on any concerns and issues based on the operator's experience, and to represent those issues to Honeywell. OUR MISSION The Global Customer Committee's mission is to prevent problems from occurring through a free flowing exchange of information between members an Honeywell. BENEFITS VOC Global Presence Operator Interface Improvements Priorities Focus Leaders Listening Customers speaking with one voice Worldwide group: Americas, EMEAI and Asia Pacific Interface with other operators to improve Honeywell products Perfect platform to discuss ways to improve customer service experience and products Customer set priorities Honeywell focus on improvements Conduit to Honeywell Leadership: Senior Management is listening

3 Membership Peter Zeeb Americas Chairman Jon Dodson Communications Toni Lucchi EMEAI Chairman Patt Dun APAC Chairman Dan Frisone Operations Israel San Pedro Honeywell GCC Global Leader Stefano Trevisan Communications Samson Franklin Honeywell Regional Joe Bocsy Gordon MacSwain Paul David Honeywell Regional Toni Lucchi Adrian Hollenbach Lee Kirchhofer Honeywell Regional Americas 40 EMEAI 22 APAC 16 MEMBERS MEMBERS MEMBERS Opperators Channel Partners Pilots 16 Industry Organization Training Providers 2 Operators 17 Channel Partners 5 15 Operators 12 6 Channel Partners 4 Pilots 1 Pilots Channel Partners Represented OEMs Represented

4 Operating System RAIL Operating System GCC 5 Step Process NEW Issues brought forward to Honeywell by customers, including but not limited to: Entry into service. Aftermarket or service related difficulties. Top OEM and OEM Advisory Board Issues. Industry surveys, etc. QUEUE Rails in works awaiting priority to move into top 25. GCC members review the One Rail List during face to face meetings and provide Honeywell ell with their Top Priority Queue Rails by Rail category. TOP 25 RAILs in work with high priority Status is provided at every face to face meeting for the complete Top 25 list. Status of a subset of the Top 25 list presented during teleconferences. Top 25 RAILs are presented internally at Honeywell to Sr Leadership on a monthly basis to review progress. CLOSED Items are closed, actions finished When Honeywell believes RAIL scope and actions are completed, Honeywell recommends the item be closed at the next meeting opportunity. Members will be asked to either agree to close or raise any issues/concerns as to why the RAIL must remain open. AGENDA FOLLOW UP Actions to be updated at every face to face meeting. When RAILs are ongoing or continuous improvement efforts, Honeywell may recommend to close RAILs when adequate tools are created, progress is sufficient and plans to complete are in place

5 Honeywell Resources This Quick Start Guide contains essential information for getting started with Honeywell products and services on your new aircraft. Go back to the main page to browse complete information. This guide links to external websites so you have to be connected to the internet. AOG Aircraft on Ground Our dedicated Support Service Teams are poised to assist you 24 hours a day, 7 days a week Worldwide Customer Portal Registration To access any of the services online at myaerospace.com you need to Sign in to get your Honeywell ID. Aerospace Technical Support Our 24/7/365 technical operations center is at your service for immediate resolution of technical issues. Training New aircraft receive Free of Charge training entitlement slots per product/system good for 2 years from date of delivery. Technical Publications Newaircraftreceivetechpubs entitlement for 12 months of no charge publications. Aftermarket Services Protect your equipment, lower the cost of ownership, and increase the value and efficiency of your aircraft with Honeywell Aftermarket Services. Direct Access App Honeywell support Network Mobile App. Your Honeywell Business Aviation customer support network now travels with you. Pilot Gateway he Honeywell Pilot Gateway is your one stop shop for key aircraftinformation. information. Business Aviation on the Go View Honeywell Aerospace products for various business aviation aircraft platforms and models.

Introduction. 1 The Global Customer Committee Charter

Introduction. 1 The Global Customer Committee Charter Welcome to Honeywell s Global Customer Committee. You have been invited to this select group of Aerospace industry experts because we value your opinion on the topics that are important in the eyes of