Property Services. About us

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1 About us Through our global network, we assist our clients in managing all aspects of their construction projects. We provide support for the whole lifecycle of a building, construction project or industrial facility: from design (review and verifications on new projects or refurbishments) and construction (risks and quality control), to commissioning (conformity assessment), use, operations (maintenance or health and safety audits) or transactions (due diligence from vendor or buyer side). 03/ photos: Fotolia / Bureau Veritas Americas 200 offices 10,800 employees 30 countries Europe, Middle East & Africa 520 offices 20,500 employees 78 countries Asia-Pacific 210 offices 16,700 employees 37 countries Property Services Bureau Veritas 67/71, boulevard du Château Neuilly sur Seine Cedex - France - propertyservices@bureauveritas.com Follow the Bureau Veritas Sustainability Group on LinkedIn

2 Professional services for forward-thinking property sector organizations Bureau Veritas helps clients define their strategies, manage risk, monitor quality, improve performance and enhance their return on investment throughout the critical design, construction and transaction phases. 2

3 A unique support throughout the building life cycle Bureau Veritas provides a wide range of professional services to support construction, operation and transactions. Construction The design and construction phases of a project are fraught with risk. A poorly managed implementation program can lead to catastrophic building defects, exponential costs in time and budget, and non-compliance with environmental standards. Bureau Veritas services ensure projects are managed professionally, with clear and realistic objectives that safeguard building soundness and the wellbeing of future occupiers: Project management assistance (permit application assistance, design verification, schedule quantity and cost monitoring, quality assurance/quality control, construction site safety) Construction technical control Green Building consultancy and certifications (LEED, BREEAM) Operation At no stage in the property asset lifecycle is a thorough experience of regulatory compliance, licensing, health and safety and environmental responsibility more important. The risks of corporate liability and non-compliance can escalate significantly without the support of experts. Bureau Veritas services help clients minimize risk and improve performance throughout the occupancy and active operational stage: Property condition assessment and monitoring in-service inspection and verification Health and safety assessments Green Rating TM and Green Building consultancy Transactions The process of selling, buying or leasing property and land is subject to complex risks in terms of the efficacy of existing buildings, regulatory compliance issues and transactional procedures. Bureau Veritas services help clients negotiate the maze of global regulatory, compliance and legal requirements: Technical due diligence / Energy due diligence Environmental site assessment Health, safety and environmental assessments Green Rating TM Green Building gap analysis (LEED, BREEAM) 3

4 Professional services for the construction phase of a project Project Management Assistance Due to a minefield of regulatory conditions, construction schedules and resource constraints, property projects have become increasingly complex. Clients are now turning to experts to implement a professional project management program that improves performance during the construction phase. Bureau Veritas delivers a reliable, dependable project management service that identifies and resolves quality and safety issues early, and minimizes the risk of schedule delays and cost overruns. Bureau Veritas project management assistance incorporates one or all of the following: Permit application Design verification Schedule, quantity and cost monitoring Quality assurance and quality control Construction site safety Construction technical control Regulatory, compliance and legal obligations together with insurance requirements present complex challenges during the design and construction phase of a project. Bureau Veritas construction technical control service incorporates issues such as building soundness, seismic resistance, acoustic and thermal performance, occupier safety, disabled accessibility as well as mechanical, electrical and engineering functionality. Every element of this service is designed to achieve and maintain compliance at each stage of the project. Bureau Veritas construction technical control service incorporates one or all of the following: Design verification On-site inspection Construction site safety Inherent defect insurance control Green Building and sustainability Property owners are under increasing pressure to reduce the environmental impact of new and existing buildings and to build-in sustainability as part of every project. Yet, the legislation that surrounds environmental and sustainability issues is complex and far reaching, with international policy and targets varying considerably. Bureau Veritas is helping the property sector navigate the path to a viable, effective sustainability agenda that delivers economic value, identifies opportunity, minimizes risk and improves performance at every level. Green Building includes a number of sustainability initiatives, including LEED, BREEAM, HQE and other environmental performance tools and benchmark databases that Bureau Veritas manages on behalf of clients. Bureau Veritas Green Building and sustainability service incorporates one or all of the following: Certification assistance to project owners Assistance on elaboration of private labels/internal charter or policy Certification of building projects Green Building consultancy and training (LEED, BREEAM, HQE, DGNB, etc.) LEED commissioning 5 6

5 Professional services to support the operational phase of a project Property condition assessment and monitoring Bureau Veritas delivers a comprehensive range of professional services that help clients achieve, maintain and demonstrate compliance with regulatory and legal obligations. These include a number of technical services that are designed to help global property owners and operators assess the condition of their property as well as monitor the compliance and risk of their property portfolio. Bureau Veritas property condition assessment and monitoring service incorporates one or all of the following: Regulatory compliance audit Technical diagnosis Environmental site assessment Maintenance audits Regulatory monitoring Quality monitoring In-service inspection and verification When the construction phase is complete and the commission process begins, it is imperative the job of inspecting and verifying the conformity of all equipment and associated installations is conducted by experts in compliance. In-service assessment, inspection and verification begin when a building is commissioned and continue periodically to ensure the client remains compliant with legal, regulatory and insurance requirements. Bureau Veritas in-service inspection and verification service incorporates one or all of the following: Electrical installations Pressure equipment Fire safety systems Heating and cooling systems Lifts Machinery Health, safety and environment Bureau Veritas helps clients achieve and maintain compliance with health, safety and environment requirements through audit, inspection, measurement and testing services. Bureau Veritas occupational health and safety and environmental services incorporate one or all of the following: Indoor environment quality Hazardous substances sampling and management Risk assessment for indoor air and water quality Health, safety and environmental assessments Our specific environmental services are wide-ranging and include: Emissions measurement / Soil pollution Environmental impact assessment Flood risk assessment and alleviation schemes Odor assessments, monitoring and modeling Noise and vibration mitigation studies Contaminated land management Green Building and sustainability As the pressure grows for property owners to reduce their environmental impact, Bureau Veritas is delivering services to support the Green Building and sustainability initiatives, including full site energy audits. Bureau Veritas Green Building and sustainability services incorporate energy audits and certification including the following: Energy performance certificates Diagnosis of energy consumption Technical recommendations and feasibility studies for renewable energy projects Carbon footprint Smart metering ISO certification Certification of CSR annual report 7 8

6 Professional services to support property transactions Technical due diligence The process of selling, buying or leasing property and land is subject to complex risks that only professional technical due diligence procedures will present. The process can be applied during the transaction process or as part of an overall technical assessment of an existing building and may include regulatory conformity inspections and cost estimates for proposed works. Bureau Veritas technical due diligence service incorporates one or all of the following: Main structure elements Roofs and facades Mechanical, electrical and plumbing installations Interior and exterior finishing works Roads and utilities infrastructures Environmental site assessment Bureau Veritas environmental scientists conduct assessments of property sites that can reveal the presence of hazardous substances, which can present a danger to public health and the environment. Our environmental services are wide-ranging and include assessment, monitoring, modeling, mitigation and complaints investigations. Bureau Veritas environmental site assessment service incorporates the following key objectives: To indicate the presence of any hazardous substances on a property To inform the client of any inherent risks To provide the client with information required for further investigation and/or cleanup To inform the future investor and authority as appropriate GreenRating TM and energy due diligence The main objectives of the Green Rating TM initiative are to assess, rate and benchmark the environmental performance of buildings and to evaluate the main aspects of a building s use, to monitor its performance and to recommend energy saving solutions. According to our client s specific needs, we also propose energy carbon due diligence, commissioning and Green Building gap analysis (LEED, BREEAM) services. 9 10

7 We are in a time now where we have really got to make some big changes. It s time for us to shift to a new kind of infrastructure, where we can depend on renewable resources... and, most important of all, efficiency and green building. Al Gore Former Vice President of the United States and Nobel Prize owner Building your sustainability agenda with Bureau Veritas Our solutions address the key issues of building sustainability and answer the most frequently asked questions, including: How should we minimize our exposure to climate change and environmental risk? How will the sustainability profile or our property affect its future performance and value? How can we measure the environmental performance of an asset portfolio and monitor its progress? How do we apportion the cost of carbon reduction and the commitment between landlords and tenants? Bureau Veritas is the world s second largest group in conformity assessment and certification services in the fields of quality, health and safety, environment (QHSE) and social responsibility, and the world leader in QHSE services. Bureau Veritas supports clients in the challenge to tackle environmental and climate issues in every aspect of their operations, including: Energy and carbon management Bureau Veritas energy and carbon management services are wide ranging and include mandatory and voluntary energy performance assessments, measurement and verification that follows IPMVP protocol, energy modeling, smart metering, carbon footprinting and carbon emissions offsetting. Sustainability We help you develop good sustainability practice through a number of services, including environmental performance assessments for existing buildings (Green Rating TM ), supporting internal charters and policy, waste audits before demolition, assistance on green construction sites, Green Building consultancy and training and sustainability initiative support and certification (LEED, BREEAM, HQE, DGNB, etc.). Corporate social responsibility Bureau Veritas supports clients in their development of responsible activities. We help develop strategy, corporate policy, ethical codes of conduct and management systems including environmental (ISO 14001, EMAS), health and safety (OHSAS 18001), social responsibility (ISO 26000) management and integrated systems. By the end of 2010, more than 4 million m 2 were assessed through the Green Rating TM scheme across Europe and covering office, logistic and retail assets, with 20 participating companies among leading European property companies

8 Examples of Assignments Circumstances Assignment Customer benefits Offices General Electric wanted to acquire six office buildings with a surface area of approximately 4,000m 2 each and to entrust them to an asset manager. General Electric asked Bureau Veritas to assess the technical condition of these buildings, specifically regarding their soundness and fire safety. The client needed Bureau Veritas to conduct an audit of the properties. He required a report on their technical condition, accompanied by a portfolio of photographs together with an estimate of the investment required to achieve technical and regulatory conformity. General Electric obtained fully documented, technically reliable information, which was delivered on time, enabling the organization to position itself favorably among competing investors for the acquisition. Hotels Starwood Capital is an asset management company with private capital and specializing in real estate investments. It wanted to obtain accurate data in relation to the technical condition of 290 hotels located in 10 European countries that it was considering acquiring. Bureau Veritas assessed the technical condition of the buildings and installations within a one-month period. It included an assessment of the technical condition of the structure and renovation work, and the introduction of a uniform reporting process that would enable various properties to be compared. The reporting system that was developed by Bureau Veritas contributed to Starwood Capital s analytical and decision-making process. Public buildings The Quai Branly Museum authorities decided to outsource all functions of the museum (excluding the core museum activity). It was therefore imperative to ensure the functions performed by the associated organizations were audited regularly and independently and using a service reference document. Bureau Veritas inspected the conformity of construction and technical installations and now supervises the quality of all services, including receiving the pubic, managing machines, computer equipment, fire safety, cleaning, heating and air conditioning, gardens and maintenance. The museum now relies on Bureau Veritas to ensure the safety of the public and its workforce, prevent risk, maintain the quality of catering and food safety, the safety of technical installations, their performance and the quality of maintenance. Reports containing performance indicators are sent to the management at agreed intervals. 13 Retail An international investor was interested in buying five commercial centers in Krakow, Warsaw, Gdansk, Torun and Lodz, Poland. Each center comprised a global surface of approximately 30,000 m 2. The investor needed a technical audit of each of the potential acquisitions to accurately evaluate future repair and renovation costs. Bureau Veritas achieved technical due diligence to make sure the buildings involved met relevant health, safety and environmental regulations. Bureau Veritas technical audit provided the investor with a timely and clear view of the property condition. Non-compliance issues were identified early, avoiding unexpected costs for the client.

9 Bureau Veritas, your trusted global partner Among our clients AEW Europe Archon / Goldman Sachs AXA Real Estate BNP Paribas Real Estate Bouygues Immobilier CB Richard Ellis DTZ GE Real Estate Heitman Hines ING Real Estate Jones Lang Lasalle Kanam Grund Land Securities Legal & General Metrovacesa MFI Nexity PRUPIM Sacyr Vallehermoso Savills Ségécé Starwood Capital Unibail - Rodamco Vinci Immobilier 15 Bureau Veritas has a network of 930 offices and 48,000 employees in more than 140 countries across the world. We have a long-established presence in most locations and the ability to assemble and implement global solutions. We offer our clients the benefit of our global coverage, underpinned by a comprehensive knowledge of local regulations and practices. Our network-based structure has led to extensive experience in multi-country assignments, with consistent standards of quality, regardless of where the client properties are located.

10 Bureau Veritas, world leader for technical inspection of buildings Established in 1828 to inspect ships, Bureau Veritas has become a world leader for technical inspection services, with activities today extending into sectors as diverse as manufacturing and process industries, aeronautics, agrifood, energy and construction. Bureau Veritas engineers and technical staff are highly trained and provide services across the world for clients in the construction and property sectors. A unique combination of skills Bureau Veritas operates in 140 countries with a technical inspection of buildings service that is particularly developed within Europe, North America, the Middle East, Russia, the Far East and South East Asia. Our expert teams deal with complex technical issues, including structural soundness, soil mechanics and chemistry, the operation of installations, such as electrics and air conditioning and the health and safety of occupants. An independent perspective Bureau Veritas does not design, build or operate buildings, so offers a completely independent and objective point of view. We work for organizations throughout the development cycle, including investors, contractors and managers, with services tailored to meet their requirements. These services include acquisition and divestment support, operational monitoring and regulatory compliance. Bureau Veritas is committed to providing every client with the same high standards of conscientiousness and integrity that we have become synonymous with. 18