AudioCodes Routing Manager

Transcription

1 Alarms Guide AudioCodes One Voice Operations Center AudioCodes Routing Manager Version 8.0

2

3 Alarms Guide Contents Contents 1 Introduction Alarms... 9 Version ARM

4 Alarms List of Tables Table 1-1: Information Generally Included in Each Alarm... 7 Table 2-1: Operation Status Changed [Node]... 9 Table 2-2: Operation Status Changed [Peer Connection] Table 2-3: Operation Status Changed [Router] Table 2-4: Operation Status Changed [LDAP Server] Table 2-5: Configuration Inconsistency Table 2-6: Limit Reached Table 2-7: Disk Space Usage Table 2-8: ARM License Missing Table 2-9: ARM License Session Number Table 2-10: ARM License About to Expire Table 2-11: ARM License has Expired Table 2-12: Router Using Other Configurator Table 2-13: NTP Sync Status Table 2-14: ARM Quality Change Table 2-15: ARM Configurator Reload Alarms Guide 4 Document #: LTRT-42041

5 Alarms Guide Notice Notice Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions. Updates to this document can be downloaded from This document is subject to change without notice. Date Published: May WEEE EU Directive Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with unsorted waste. Please contact your local recycling authority for disposal of this product. Customer Support Customer technical support and services are provided by AudioCodes or by an authorized AudioCodes Service Partner. For more information on how to buy technical support for AudioCodes products and for contact information, please visit our Web site at Related Documentation Manual Name Mediant 500 MSBR User's Manual Mediant 500L MSBR User's Manual Mediant 500L Gateway and E-SBC User's Manual Mediant 800B Gateway and E-SBC User s Manual Mediant 800B MSBR User s Manual Mediant 1000B Gateway and E-SBC User s Manual Mediant 1000B MSBR User s Manual Mediant 2600 E-SBC User's Manual Mediant 3000 User s Manual Mediant 4000 SBC User's Manual Mediant 9000 SBC User's Manual Mediant Software SBC User's Manual One Voice Operations Center IOM Manual Version ARM

6 Alarms Manual Name AudioCodes One Voice Operations Center Product One Voice Operations Center User s Manual IP Phone Management Server Administrator's Manual IP Phone Manager Express Administrator's Manual One Voice Operations Center Security Guidelines One Voice Operations Center Integration with Northbound Interfaces ARM User s Manual Document Revision Record LTRT Initial document release for Version Version 8.0. ARM Quality Change. ARM Configurator Reload. Documentation Feedback AudioCodes continually strives to produce high quality documentation. If you have any comments (suggestions or errors) regarding this document, please fill out the Documentation Feedback form on our Web site at Alarms Guide 6 Document #: LTRT-42041

7 Alarms Guide 1. Introduction 1 Introduction This Alarms Guide helps customer developers direct SNMP alarms to an application external to AudioCodes' ARM. The guide provides information about each alarm that can be displayed in the ARM GUI. Each alarm displayed generally includes the information shown in Table 1-1. Table 1-1: Information Generally Included in Each Alarm SNMP Trap OID SNMP Trap Name Alarm Type Alarm Source Alarm Textual description of the specific problem. Displayed from the variablebinding acarmtrapglobalstextual. NOTIFICATION-TYPE OID as it appears in the MIB. NOTIFICATION-TYPE Name as it appears in the MIB. Alarm type according to ITU X.733 definition. Displayed from the variable-binding acarmtrapglobalstype. Possible values of sources if applicable to a specific alarm. Displayed from the variable-binding acarmtrapglobalssource. Alarm probable cause according to ITU X.733 definition. Displayed from the variable-binding acarmtrapglobalsprobablecause. The level of the alarm's severity. Displayed from the variable-binding acarmtrapglobals. Additional information fields. Displayed from acarmtrapglobalsadditionalinfo1, acarmtrapglobalsadditionalinfo2 and acarmtrapglobalsadditionalinfo3. Possible corrective action when applicable. Version ARM

8 Alarms This page is intentionally left blank. Alarms Guide 8 Document #: LTRT-42041

9 Alarms Guide 2. Alarms 2 Alarms This section describes the alarms that can be displayed in the ARM GUI. Table 2-1: Operation Status Changed [Node] The operative state of Node #elementname has changed to #status acarmoperationstatuschanged Operation Status Changed Communications Alarm ElementType#ElementName/SubElementType#SubElementName Communications Subsystem Failure The alarm will be cleared once the status will be changed back to available. When this alarm is received from a Node and it indicates that the operative state of the Node has changed to Unavailable: Check device network connectivity Check the device's network connectivity to the ARM Configurator When the alarm indicates that the operative state of the Node has changed to Logout: Check the configuration of the device's ARM service. When the alarm indicates that the operative state of the Node has changed to Unrouteable: Check the device's network connectivity to the ARM routers Check the routers' status and availability Version ARM

10 Alarms Table 2-2: Operation Status Changed [Peer Connection] The operative state of Peer Connection #elementname has changed to #status acarmoperationstatuschanged Operation Status Changed Communications Alarm ElementType#ElementName/SubElementType#SubElementName Communications Subsystem Failure The alarm will be cleared once the status will be changed back to available. When this alarm is received from a Peer Connection and it indicates that the operative state of the Peer Connection has changed to Unavailable: Check the configuration of the related IPGroup in the specific device. Check the device's network connectivity to the configured Proxy IP associated with that IP Group. When the alarm indicates that the operative state of the Peer Connection has changed to Predeleted: Check that the configuration of the IP Group coincides with those configured in the ARM Configurator. Pay special attention to IPGroup Name and to parameter 'Used By Routing Server'. Table 2-3: Operation Status Changed [Router] The operative state of Router #elementname has changed to #status acarmoperationstatuschanged Operation Status Changed Communications Alarm ElementType#ElementName/SubElementType#SubElementName Communications Subsystem Failure The alarm will be cleared once the status will be changed back to available. When this alarm is received from a Router and it indicates that the operative state of the Router has changed to Unavailable: Check the routers' status and availability. Alarms Guide 10 Document #: LTRT-42041

11 Alarms Guide 2. Alarms Table 2-4: Operation Status Changed [LDAP Server] The operative state of LDAP server #elementname has changed to #status acarmoperationstatuschanged Operation Status Changed Communications Alarm ElementType#ElementName/SubElementType#SubElementName Communications Subsystem Failure The alarm will be cleared once the status will be changed back to available. When this alarm is received from an LDAP server and it indicates that the operative state of the LDAP server has changed to Unavailable: Check the LDAP server's network connectivity. Validate its credentials. Table 2-5: Configuration Inconsistency A configuration inconsistency was found with #SubElementType #SubElementName associated with #elementtype #elementname acarmconfigurationinconsistency Configuration Inconsistency Processing Error Alarm ElementType#ElementName/SubElementType#SubElementName Configuration or Customization Error Indeterminate ARM database was synchronized to the nodes configuration #SubElementType can be Peer Connection or Routing Interface. Connect to the device (SBC, gateway, etc.) and correct the configuration. Take into account that this alarm can also be generated if the Peer Connection SIP interface is by accident removed - or the name of the SIP interface or IP Group related to the ARM network element is changed. Version ARM

12 Alarms Table 2-6: Limit Reached The number of users has exceeded the maximum allowed number (250000) acarmlimitreached Limit reached Operational Violation Configurator/Users Threshold Crossed In the LDAP Server Settings page, use the 'Search filter' parameter to filter out unnecessary AD users from the ARM users table. See the User's Manual for more information. If you still face the same problem after optimizing using the search filter, contact your AudioCodes representative. Table 2-7: Disk Space Usage The usage size (in %) on the disk partition of the #application type #application name is Dangerously High or Almost Full acarmdiskspaceusage Disk space usage Environmental Alarm #ARM or Router #Configurator or Router name Storage Capacity Problem Indeterminate #application type can be ARM or Router. Either: Purchase a larger disk Change the partition configuration Note: 'Dangerously high' is sent before 'Almost full' is sent 'Almost full' is sent when ARM functioning is at risk Immediate corrective action is required Alarms Guide 12 Document #: LTRT-42041

13 Alarms Guide 2. Alarms Table 2-8: ARM License Missing The ARM license is not found acarmlicensemissing ARM License missing Operational Violation Configurator Key Expired Contact your AudioCodes representative Install an ARM license Table 2-9: ARM License Session Number The number of active sessions has exceeded #sessions% of the number allowed by the ARM license acarmlicensesessionnumber ARM License session number Operational Violation Configurator Threshold Crossed Critical Contact your AudioCodes representative to update your ARM license. Version ARM

14 Alarms Table 2-10: ARM License About to Expire The ARM license will expire in less than #number day/s acarmlicenseabouttoexpire ARM License about to expire Operational Violation Configurator Key Expired Contact your AudioCodes representative to update your ARM license. Table 2-11: ARM License has Expired The ARM license has expired acarmlicensehasexpired ARM License has expired Operational Violation Configurator Key Expired Critical Contact your AudioCodes representative to update your ARM license. Table 2-12: Router Using Other Configurator Router #RouterName is connected to the wrong Configurator acarmrouterusingotherconfigurator Router Using other Configurator Operational Violation #Router #RouterName Denial Of Service Critical Contact your AudioCodes representative. Alarms Guide 14 Document #: LTRT-42041

15 Alarms Guide 2. Alarms Table 2-13: NTP Sync Status The clock on #applicationtype is #NTPstate with #NTPserverName acarmntpsyncstatus NTP sync status Time Domain Violation #ARM/Configurator #Router/RouterName TimingProblem #applicationtype can be ARM/Configurator or Router/Router name. The NTP clock is critical for ARM services. The clock impacts license, routing (time conditions), etc. Check the following: IP connectivity to the NTP server Firewall configuration NTP server configuration Table 2-14: ARM Quality Change The quality threshold of #elementtype #elementname was crossed acarmqualitychanged Quality threshold was crossed. Quality of Service Alarm #ARM/Configurator # elementtype / elementname Performance degraded #elementtype can be a Connection or a Peer Connection. Make sure quality thresholds are configured correctly in the ARM settings Contact your network administrator Contact your AudioCodes representative Version ARM

16 Alarms Table 2-15: ARM Configurator Reload The quality threshold of #elementtype #elementname was crossed acarmtopologyreloaded ARM Configurator Reloaded operationalviolation ARM/Configurator Application subsystem failure Contact your AudioCodes representative Alarms Guide 16 Document #: LTRT-42041

17 Alarms Guide 2. Alarms This page is intentionally left blank. Version ARM

18 International Headquarters 1 Hayarden Street, Airport City Lod , Israel Tel: Fax: AudioCodes Inc. 27 World s Fair Drive, Somerset, NJ Tel: Fax: Contact us: Website: AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What s Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond are trademarks or registered trademarks of AudioCodes Limited. All other products or trademarks are property of their respective owners. Product specifications are subject to change without notice. Document #: LTRT-42041