Mediant 2600 E-SBC/Mediant 4000 and Mediant 9000 SBC and Software SBC Series

Transcription

1 Performance Monitors and Alarms Guide AudioCodes One Voice Operations Center Mediant 2600 E-SBC/Mediant 4000 and Mediant 9000 SBC and Software SBC Series Version 7.2

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3 Peformance Monitors and Alarms Guide Contents Contents 1 Introduction Performance Monitoring Parameters Frame: Gateway System Monitoring (Configuration) Tab: System IP Tab: VoIP Call Statistics Tab: SIP IP to Tel Tab: SIP Tel to IP Tab: Trunk Statistics Tab: SRD Statistics Tab: IP Group Statistics Tab: Trunk Group Statistics Frame: Gateway System Monitoring (History) Tab: System IP Tab: VoIP Call Statistics Tab: SIP IP to Tel Tab: SIP Tel to IP Frame: Gateway System Monitoring (Real-Time) Tab: System IP Tab: VoIP Call Statistics Tab: SIP IP to Tel Tab: SIP Tel to IP Frame: Gateway System Monitoring SIP (History) Tab: System IP Tab: VoIP Call Statistics Tab: SIP IP to Tel Tab: SIP Tel to IP Tab: SRD Statistics Tab: IP Group Statistics Frame: IP Group Monitoring (History) Tab: IP Group Statistics Frame: IP Group Monitoring (Real-Time) Tab: IP Group Statistics Frame: SRD Monitoring (History) Tab: SRD Statistics Frame: SRD Monitoring (Real-Time) Tab: SRD Statistics Frame: System Monitoring SIP (History) Tab: System IP Tab: VoIP Call Statistics Tab: SIP IP to Tel Tab: SIP Tel to IP Frame: System Monitoring SIP (Real-Time) Tab: System IP Tab: VoIP Call Statistics Tab: SIP IP to Tel Tab: SIP Tel to IP Version Peformance Monitors and Alarms Guide

4 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series 2.11 Frame: Trunk Group Monitoring (History) Tab: Trunk Group Statistics Frame: Trunk Group Monitoring (Real-Time) Tab: Trunk Group Statistics Frame: Trunk Monitoring (History) Tab: Trunk Performance Frame: Trunk Monitoring (History) Tab: Trunk Performance Frame: Trunk Monitoring (Real-Time) Tab: Trunk Performance Frame: Trunk Monitoring (Real-Time) Tab: Trunk Performance Alarms Standard Traps Cold Start Link Down Link Up Entity Configuration Change Authentication Failure EMS Alarms EMS Trap Receiver Binding Error GW Connection Alarm GW Mismatch Alarm EMS Server Started Software Replaced Hardware Replaced HTTP/HTTPS Access Disabled PM File Generated PM Polling Error Cold Start Missed Security Alarm Security Event Topology Update Event Topology File Event Synchronizing Alarms Event Synchronizing Active Alarms Event Alarm Supression Alarm EMS Keep Alive Alarm Pre-provisioning Alarm Disk Space Alarm Oracle Disk Space Alarm License Alarm SEM Alarms SEM Failed Calls Alarm SEM Voice Quality Alarm SEM Average Call Duration Alarm SEM License Key Alarm SEM System Load Alarm SEM Call Details Storage Level has Changed SEM Time Synchronization Alarm Peformance Monitors and Alarms Guide 4 Document #: LTRT-41604

5 Peformance Monitors and Alarms Guide Contents SEM AD Lync Connection Alarm SEM MS Lync AD Server Alarm SEM Rule Bandwidth Alarm SEM Rule Max Concurrent Calls Alarm Endpoint Alarms Registration Failure Alarm Lync Survivable Mode Start Alarm Lync Login Failure Alarm Endpoint License Alarm Endpoint Server Overloaded Alarm Device Alarms Board Fatal Error Configuration Error Temperature Alarm Initialization Ended Board Resetting Following Software Reset Feature Key Related Error Gateway Administrative State Changed No Free Channels Available Gatekeeper/Proxy not Found or Registration Failed Ethernet Link Down Alarm System Component Overloaded Active Alarms Table Overflow Operational State Change Keep Alive Trap NAT Traversal Alarm Enhanced BIT Status Trap Threshold of Performance Monitored Object Exceeded HTTP Download Result Fan Tray Alarm Power Supply Alarm HA System Fault Alarm HA System Configuration Mismatch Alarm HA System Switch Over Alarm Hitless Software Upgrade Alarm IPv SAS Emergency Mode Alarm Software Upgrade Alarm NTP server Status Alarm LDAP Lost Connection SSH Connection Status [Event] OCSP server Status Alarm Media Process Overload Alarm Ethernet Group Alarm Media Realm BW Threshold Alarm Certificate Expiry Notification Web User Access Disabled Proxy Connection Lost Redundant Board Alarm HA Network Watchdog Status Alarm IDS Policy Alarm IDS Threshold Cross Notification IDS Blacklist Notification Version Performance Monitoring and Alarms

6 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Proxy Connectivity Web User Activity Log Trap License Pool Infra Alarm License Pool Application Alarm Answer-Seizure Ratio Threshold Alarm Average Call Duration Threshold Alarm Network Effectiveness Ratio Threshold Alarm No Route to IP Group Alarm Cluster HA Usage Alarm Media Transcoder Network Failure Media Transcoder Software Upgrade Failure Media Transcoder High Temperature Failure Media Transcoder Fan Tray Module Failure Media Transcoder Power Supply Module Failure SBA Services Status Alarm License Pool Over Allocation Alarm Peformance Monitors and Alarms Guide 6 Document #: LTRT-41604

7 Peformance Monitors and Alarms Guide 1. Introduction Notice This document describes the Performance Monitoring parameters and alarms for the Mediant 2600 E-SBC, Mediant 2600B E-SBC, Mediant 4000 SBC, Mediant 4000B SBC, Mediant 9000 SBC, Mediant VE SBC and Mediant SE SBC products. Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions. Updates to this document and other documents can be viewed by registered customers at AudioCodes Inc. All rights reserved This document is subject to change without notice. Date Published: December Trademarks WEEE EU Directive Customer Support 2016 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What s Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond are trademarks or registered trademarks of AudioCodes Limited. All other products or trademarks are property of their respective owners. Product specifications are subject to change without notice.. Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with unsorted waste. Please contact your local recycling authority for disposal of this product. Customer technical support and services are provided by AudioCodes or by an authorized AudioCodes Service Partner. For more information on how to buy technical support for AudioCodes products and for contact information, please visit our Web site at Abbreviations and Terminology Term MG 'Frame' and 'Screen' Refers to the Media Gateway Sometimes used interchangeably Version Performance Monitoring and Alarms

8 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Related Documentation Manual Name Mediant 500 MSBR User's Manual Mediant 500L MSBR User's Manual Mediant 500L Gateway and E-SBC User's Manual Mediant 800B Gateway and E-SBC User s Manual Mediant 800B MSBR User s Manual Mediant 1000B Gateway and E-SBC User s Manual Mediant 1000B MSBR User s Manual Mediant 2600 SBC User's Manual Mediant 3000 User s Manual Mediant 4000 SBC User's Manual Mediant 9000 SBC User's Manual Mediant Software SBC User's Manual Element Management System (EMS) Server Installation, Operation and Maintenance Manual Element Management System (EMS) Product Element Management System (EMS) OAM Integration Guide Element Management System (EMS) User s Manual SEM User's Manual IP Phone Management Server Administrator's Manual IP Phone Manager Express Administrator's Manual OVOC Security Guidelines Element Management System (EMS) Online Help Mediant 5000 / 8000 Media Gateway Installation, Operation and Maintenance Manual Mediant 5000 / 8000 Media Gateway Release Notes Mediant 3000 with TP-6310 Performance Monitors and Alarms Guide Mediant 3000 with TP-8410 Performance Monitors and Alarms Guide Mediant 1000B Gateway and E-SBC Performance Monitors and Alarms Guide Mediant 500 E-SBC and Mediant 800 Gateway and and MP-1288 E-SBC Performance Monitors and Alarms Guide Mediant 500 Gateway and E-SBC and MP-1288 Performance Monitors and Alarms Guide Mediant 800 Gateway and E-SBC Mediant Software SBC and CloudBond/CCE Appliance Performance Monitors and Alarms Guide Mediant MSBR Series OAMP Guide Peformance Monitors and Alarms Guide 8 Document #: LTRT-41604

9 Peformance Monitors and Alarms Guide 1. Introduction 1 Introduction This document describes performance monitoring parameters and alarms for the following products: Mediant 2600 E-SBC Mediant 2600B E-SBC Mediant 4000 SBC Mediant 4000B SBC Mediant 9000 SBC Mediant VE SBC Mediant SE SB EMS SEM Endpoints The alarms are displayed in the AudioCodes One Voice Operation Center platforms (EMS/SEM/IP Phone Manager). Version Performance Monitoring and Alarms

10 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series This page is intentionally left blank. Peformance Monitors and Alarms Guide 10 Document #: LTRT-41604

11 Peformance Monitors and Alarms Guide 2. Performance Monitoring Parameters 2 Performance Monitoring Parameters Customers are often faced with a complex VoIP network with little or no information on the status and capacities of each component in it. PM helps the system architect design a better network. PM helps operators discover malfunctioning devices before they start causing a problem on the production network. The system provides two types of performance measurements: Gauges: Gauges represent the current state of a PM parameter in the system. Gauges, unlike counters, can decrease in value, and like counters, can increase. s: s always increase in value and are cumulative. s, unlike gauges, never decrease in value unless the system is reset. The counters are then zeroed. Performance measurements are available for the EMS or for a 3rd party performance monitoring system through an SNMP interface. These measurements can be polled at scheduled intervals by an external poller or utility in a media server or another offdevice system. PM measurements can be divided into two main groups: Real-Time PM Measurements - supply the current value of the PM entity. When requested, the entity is sampled and the current value is received. History PM Measurements - supply statistical data of the PM entity during the last interval period. These measurements include the Average, Minimum and Maximum values of the entity during the last interval. The default interval length is 15 minutes. Figure 1: History PM Measurements History Performance is measured in a constant time interval of 15 minutes to which all elements in the network are synchronized. Intervals commence precisely every 15 minutes, for example, 12:00:00, 12:15:00, 12:30:00, 12:45:00, etc. This allows synchronization of several management systems to the same interval time frame. Note that the first interval after start-up is always shorter (in the example above, the first interval only lasts 6 minutes - so that a new interval can start exactly on the 15 minute interval, in this case 11:30:00). During the initial start-up interval i.e. 6 minutes in the example above, polling is not performed. Version Performance Monitoring and Alarms

12 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series 2.1 Frame: Gateway System Monitoring (Configuration) Tab: System IP Frame: Gateway System Monitoring (Configuration), Tab: System IP Parameter Number of Outgoing KBytes Number of Incoming KBytes Counts the total number of outgoing Kbytes (1000 bytes) from the interface during the last interval. Mib name: acpmnetutilkbytesvolumetx Counts the total number of Kbytes (1000 bytes) received on the interface, including those received in error, during the last interval. Mib name: acpmnetutilkbytesvolumerx Number of Outgoing Pkts Counts the total number of outgoing Packets from the interface during the last interval. Mib name: acpmnetutilpacketsvolumetx Number of Incoming Pkts Counts the total number of Packets received on the interface, including those received in error, during the last interval. Mib name: acpmnetutilpacketsvolumerx Number of Incoming Discarded Pkts Counts the total number of malformed IP Packets received on the interface during the last interval. These are packets which are corrupted or discarded due to errors in their IP headers, including bad checksums, version number mismatch, other format errors, time-tolive exceeded, errors discovered in processing their IP options, etc. Mib name: acpmnetutildiscardedpacketsval Tab: VoIP Call Statistics Frame: Gateway System Monitoring (Configuration), Tab: VoIP Call Statistics Parameter Num of Active Contexts Avg Num of Active Contexts Min Num of Active Contexts Max Gauge Indicates the average number of voice calls connected on the gateway since the last clear. Mib name: acpmactivecontextcountaverage Gauge Indicates the minimum number of voice calls connected on the gateway since the last clear. Mib name: acpmactivecontextcountmin Gauge Indicates the maximum number of voice calls connected on the gateway since the last clear. Mib name: acpmactivecontextcountmax G711 Active Calls Avg Gauge Indicates the average number of G.711 calls present on the TPM. Mib name: acpmchannelspercoderaverageg711 Peformance Monitors and Alarms Guide 12 Document #: LTRT-41604

13 Peformance Monitors and Alarms Guide 2. Performance Monitoring Parameters Parameter G723 Active Calls Avg Gauge Indicates the average number of G.723 calls present on the TPM. This attribute is only displayed if the G.723 Codec is provisioned on the DSP template. Mib name: acpmchannelspercoderaverageg723 G728 Active Calls Avg Gauge Indicates the average number of G.728 calls present on the TPM. This attribute is only displayed if the G.728 Codec is provisioned on the DSP template. Mib name: acpmchannelspercoderaverageg728 G729a Active Calls Avg Gauge Indicates the average number of G.729a calls present on the TPM. This attribute is only displayed if the G.729a Codec is provisioned on the DSP. Mib name: acpmchannelspercoderaverageg729a G729e Active Calls Avg Gauge Indicates the average number of G.729e calls present on the TPM. This attribute is only displayed if the G.729e Codec is provisioned on the DSP template. Mib name: acpmchannelspercoderaverageg729e AMR Active Calls Avg Gauge Indicates the average number of AMR calls present on the TPM. This attribute is only displayed if the AMR Codec is provisioned on the DSP template. Mib name: acpmchannelspercoderaverageamr EVRC Active Calls Avg Gauge Indicates the average number of EVRC calls present on the TPM. This attribute is only displayed if the EVRC Codec is provisioned on the DSP template. Mib name: acpmchannelspercoderaverageevrc Rx RTP Packet Loss Max Gauge Indicates the Max Rx RTP Packet loss (reported by RTCP) per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulertppacketlossrxmax Tx RTP Packet Loss Max Gauge Indicates the Max Tx RTP Packet loss (reported by RTCP) per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulertppacketlosstxmax RTP delay Average Gauge Indicates the average RTP packets delay per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulepacketdelayaverage RTP delay Max Gauge Indicates the maximum RTP packets delay per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulepacketdelaymax RTP delay Min Gauge Indicates the minimum RTP packets delay per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulepacketdelaymin RTP jitter Average Gauge Indicates the average RTP packets jitter per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulepacketjitteraverage Version Performance Monitoring and Alarms

14 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Parameter RTP jitter Min Gauge Indicates the minimum RTP packets jitter per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulepacketjittermin RTP jitter Max Gauge Indicates the maximum RTP packets jitter per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulepacketjittermax Rx RTP Bytes Max Gauge Indicates the Max Tx RTP Bytes per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulertpbytesrxmax Tx RTP Bytes Max Gauge Indicates the Max Rx RTP Bytes per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulertpbytestxmax Rx RTP Packets Max Gauge Indicates the Max Rx RTP Packets per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulertppacketsrxmax Tx RTP Packets Max Gauge Indicates the Max Tx RTP Packets per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulertppacketstxmax RTCP XR Average Conversational R Factor RTCP XR Maximum Conversational R Factor RTCP XR Minimum Conversational R Factor Gauge Average conversational R factor. Mib name: rtcpxrhistoryavgrcq Gauge Maximum conversational R factor. Mib name: rtcpxrhistorymaxrcq Gauge Minimum conversational R factor. Mib name: rtcpxrhistoryminrcq Tab: SIP IP to Tel Frame: Gateway System Monitoring (Configuration), Tab: SIP IP to Tel Parameter IP to Tel Number of Call Attempts IP to Tel Number of Established Calls IP to Tel Number of Calls Terminated due to a Busy Line Indicates the number of attempted calls for IP to Tel direction, during last interval. Mib name: acpmsipattemptedcallsvalip2tel Indicates the number of established calls for IP to Tel direction, during last interval. Mib name: acpmsipestablishedcallsvalip2tel Indicates the number of calls that failed as a result of a busy line for IP to Tel direction, during last interval. Mib name: acpmsipbusycallsvalip2tel Peformance Monitors and Alarms Guide 14 Document #: LTRT-41604

15 Peformance Monitors and Alarms Guide 2. Performance Monitoring Parameters Parameter IP to Tel Number of Calls Terminated due to No Answer IP to Tel Number of Calls Terminated due to Forward IP to Tel Number of Failed Calls due to No Route IP to Tel Number of Failed Calls due to No Matched Capabilities IP to Tel Number of Failed Calls due to No Resources IP to Tel Number of Failed Calls due to Other reasons IP to Tel Fax Call Attempts IP to Tel Successful Fax Calls IP to Tel Average Call Duration [sec] Indicates the number of calls that weren't answered for IP to Tel direction, during last interval. Mib name: acpmsipnoanswercallsvalip2tel Indicates the number of calls that were terminated due to a call forward for IP to Tel direction, during last interval. Mib name: acpmsipforwardedcallsvalip2tel Indicates the number of calls whose destinations weren't found for IP to Tel direction, during last interval. Mib name: acpmsipnoroutecallsvalip2tel Indicates the number of calls that failed due to mismatched media server capabilities for IP to Tel direction, during last interval. Mib name: acpmsipnomatchcallsvalip2tel Indicates the number of calls that failed due to unavailable resources or a media server lock for IP to Tel direction, during last interval. Mib name: acpmsipnoresourcescallsvalip2tel This counter is incremented as a result of calls that fail due to reasons not covered by the other counters for IP to Tel direction, during last interval. Mib name: acpmsipfailcallsvalip2tel Indicates the number of attempted fax calls for IP to Tel direction, during last interval. Mib name: acpmsipfaxattemptedcallsvalip2tel Indicates the number of successful fax calls for IP to Tel direction, during last interval. Mib name: acpmsipfaxsuccesscallsvalip2tel Gauge Indicates the average call duration of established calls for IP to Tel direction, during last interval. Mib name: acpmsipcalldurationaverageip2tel Tab: SIP Tel to IP Frame: Gateway System Monitoring (Configuration), Tab: SIP Tel to IP Parameter Tel to IP Number of Call Attempts Tel to IP Number of Established Calls Tel to IP Number of Calls Terminated due to a Busy Line Indicates the number of attempted calls for Tel to IP direction, during last interval. Mib name: acpmsipattemptedcallsvaltel2ip Indicates the number of established calls for Tel to IP direction, during last interval. Mib name: acpmsipestablishedcallsvaltel2ip Indicates the number of calls that failed as a result of a busy line for Tel to IP direction, during last interval. Mib name: acpmsipbusycallsvaltel2ip Version Performance Monitoring and Alarms

16 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Parameter Tel to IP Number of Calls Terminated due to No Answer Tel to IP Number of Calls Terminated due to Forward Tel to IP Number of Failed Calls due to No Route Tel to IP Number of Failed Calls due to No Matched Capabilities Tel to IP Number of Failed Calls due to No Resources Tel to IP Number of Failed Calls due to Other reasons Tel to IP Fax Call Attempts Tel to IP Successful Fax Calls Tel to IP Average Call Duration [sec] Indicates the number of calls that weren't answered for Tel to IP direction, during last interval. Mib name: acpmsipnoanswercallsvaltel2ip Indicates the number of calls that were terminated due to a call forward for Tel to IP direction, during last interval. Mib name: acpmsipforwardedcallsvaltel2ip Indicates the number of calls whose destinations weren't found for Tel to IP direction, during last interval. Mib name: acpmsipnoroutecallsvaltel2ip Indicates the number of calls that failed due to mismatched media server capabilities for Tel to IP direction, during last interval. Mib name: acpmsipnomatchcallsvaltel2ip Indicates the number of calls that failed due to unavailable resources or a media server lock for Tel to IP direction, during last interval. Mib name: acpmsipnoresourcescallsvaltel2ip This counter is incremented as a result of calls that fail due to reasons not covered by the other counters for Tel to IP direction, during last interval. Mib name: acpmsipfailcallsvaltel2ip Indicates the number of attempted fax calls for Tel to IP direction, during last interval. Mib name: acpmsipfaxattemptedcallsvaltel2ip Indicates the number of successful fax calls for Tel to IP direction, during last interval. Mib name: acpmsipfaxsuccesscallsvaltel2ip Gauge Indicates the average call duration of established calls for Tel to IP direction, during last interval. Mib name: acpmsipcalldurationaveragetel2ip Tab: Trunk Statistics Frame: Gateway System Monitoring (Configuration), Tab: Trunk Statistics Parameter Trunk utilization Avg Gauge Indicates the Average of simultaneously busy DS0 channels on this Trunk up to this point in time during the collection interval, as indicated by the Time Interval. A busy channel is when the Physical DS0 Termination isn't in Null context or OOS. A Trunk is either E1 or T1. Mib name: acpmtrunkutilizationaverage Peformance Monitors and Alarms Guide 16 Document #: LTRT-41604

17 Peformance Monitors and Alarms Guide 2. Performance Monitoring Parameters Parameter Trunk utilization Min Gauge Indicates the Minimum of simultaneously busy DS0 channels on this Trunk up to this point in time during the collection interval, as indicated by the Time Interval. A busy channel is when the Physical DS0 Termination isn't in Null context or OOS. A Trunk is either E1 or T1. Mib name: acpmtrunkutilizationmin Trunk utilization Max Gauge Indicates the Maximum of simultaneously busy DS0 channels on this Trunk up to this point in time during the collection interval, as indicated by the Time Interval. A busy channel is when the Physical DS0 Termination isn't in Null context or OOS. A Trunk is either E1 or T1. Mib name: acpmtrunkutilizationmax Trunk Errored Seconds Gauge Indicates the number of Errored Seconds. Mib name: dsx1intervaless Trunk Controlled Slip Seconds Trunk Path Coding Violations Trunk Bursty Errored Seconds Gauge Indicates the number of Controlled Slip Seconds. Mib name: dsx1intervalcsss Gauge Indicates the number of Path Coding Violations. Mib name: dsx1intervalpcvs Gauge Indicates the number of Bursty Errored Seconds. Mib name: dsx1intervalbess Tab: SRD Statistics Frame: Gateway System Monitoring (Configuration), Tab: SRD Statistics Parameter SIP SRD Dialogs Val Value of gauge or counter. Mib name: acpmsipsrddialogsval SIP SRD Invite Dialogs Val SIP SRD Subscribe Dialogs Val SIP SRD Other Dialogs Val Value of gauge or counter. Mib name: acpmsipsrdinvitedialogsval Value of gauge or counter. Mib name: acpmsipsrdsubscribedialogsval Value of gauge or counter. Mib name: acpmsipsrdotherdialogsval ASR Average Gauge Average value with in the period time. Mib name: acpmsbcsrdasraverage ASR Max Gauge Maximum value with in the period time. Mib name: acpmsbcsrdasrmax ASR Min Gauge Minimum value with in the period time. Mib name: acpmsbcsrdasrmin ACD Average Gauge Average value with in the period time. Mib name: acpmsbcsrdacdaverage ACD Max Gauge Maximum value with in the period time. Mib name: acpmsbcsrdacdmax Version Performance Monitoring and Alarms

18 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Parameter ACD Min Gauge Minimum value with in the period time. Mib name: acpmsbcsrdacdmin NER Average Gauge Average value with in the period time. Mib name: acpmsbcsrdneraverage NER Max Gauge Maximum value with in the period time. Mib name: acpmsbcsrdnermax NER Min Gauge Minimum value with in the period time. Mib name: acpmsbcsrdnermin IN CAPS Average Gauge Average value with in the period time. Mib name: acpmsbcsrdincapsaverage IN CAPS Max Gauge Maximum value with in the period time. Mib name: acpmsbcsrdincapsmax IN CAPS Min Gauge Minimum value with in the period time. Mib name: acpmsbcsrdincapsmin OUT CAPS Average Gauge Average value with in the period time. Mib name: acpmsbcsrdoutcapsaverage OUT CAPS Max Gauge Maximum value with in the period time. Mib name: acpmsbcsrdoutcapsmax OUT CAPS Min Gauge Minimum value with in the period time. Mib name: acpmsbcsrdoutcapsmin Tab: IP Group Statistics Frame: Gateway System Monitoring (Configuration), Tab: IP Group Statistics Parameter SIP IP Group Dialogs Val Value of gauge or counter. Mib name: acpmsipipgroupdialogsval SIP IP Group Invite Dialogs Val SIP IP Group Subscribe Dialogs Val SIP IP Group Other Dialogs Val SIP IP Group In Invite Dialogs SIP IP Group I nsubscribe Dialogs SIP IP Group Out Invite Dialogs SIP IP Group Out Subscribe Dialogs Value of gauge or counter. Mib name: acpmsipipgroupinvitedialogsval Value of gauge or counter. Mib name: acpmsipipgroupsubscribedialogsval Value of gauge or counter. Mib name: acpmsipipgroupotherdialogsval Value of gauge or counter. Mib name: acpmsipipgroupininvitedialogsval Value of gauge or counter. Mib name: acpmsipipgroupinsubscribedialogsval Value of gauge or counter. Mib name: acpmsipipgroupoutinvitedialogsval Value of gauge or counter. Mib name: acpmsipipgroupoutsubscribedialogsval Peformance Monitors and Alarms Guide 18 Document #: LTRT-41604

19 Peformance Monitors and Alarms Guide 2. Performance Monitoring Parameters Parameter SIP IP Group Invite Dialogs IP Average SIP IP Group Invite Dialogs IP Max SIP IP Group Invite Dialogs IP Min Gauge Value of gauge or counter. Mib name: acpmsipipgroupinvitedialogsaverage Gauge Value of gauge or counter. Mib name: acpmsipipgroupinvitedialogsmax Gauge Value of gauge or counter. Mib name: acpmsipipgroupinvitedialogsmin ASR Average Gauge Average value with in the period time. Mib name: acpmsbcipgroupasraverage ASR Max Gauge Maximum value with in the period time. Mib name: acpmsbcipgroupasrmax ASR Min Gauge Minimum value with in the period time. Mib name: acpmsbcipgroupasrmin ACD Average Gauge Average value with in the period time. Mib name: acpmsbcipgroupacdaverage ACD Max Gauge Maximum value with in the period time. Mib name: acpmsbcipgroupacdmax ACD Min Gauge Minimum value with in the period time. Mib name: acpmsbcipgroupacdmin NER Average Gauge Average value with in the period time. Mib name: acpmsbcipgroupneraverage NER Max Gauge Maximum value with in the period time. Mib name: acpmsbcipgroupnermax NER Min Gauge Minimum value with in the period time. Mib name: acpmsbcipgroupnermin IN CAPS Average Gauge Average value with in the period time. Mib name: acpmsbcipgroupincapsaverage IN CAPS Max Gauge Maximum value with in the period time. Mib name: acpmsbcipgroupincapsmax IN CAPS Min Gauge Minimum value with in the period time. Mib name: acpmsbcipgroupincapsmin OUT CAPS Average Gauge Average value with in the period time. Mib name: acpmsbcipgroupoutcapsaverage OUT CAPS Max Gauge Maximum value with in the period time. Mib name: acpmsbcipgroupoutcapsmax OUT CAPS Min Gauge Minimum value with in the period time. Mib name: acpmsbcipgroupoutcapsmin Version Performance Monitoring and Alarms

20 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Tab: Trunk Group Statistics Frame: Gateway System Monitoring (Configuration), Tab: Trunk Group Statistics Parameter Trunk Group Utilization (%) Trunk Group Utilization (channels) Tel to IP Trunk Group Established Calls Val IP to Tel Trunk Group Established Calls Val Gauge Value of gauge or counter. Mib name: acpmsiptrunkgrouppercentageutilizationval Gauge Value of gauge or counter. Mib name: acpmsiptrunkgrouputilizationval Value of gauge or counter. Mib name: acpmsiptel2iptrunkgroupestablishedcallsval Value of gauge or counter. Mib name: acpmsipip2teltrunkgroupestablishedcallsval No Resources Calls Gauge Value of gauge or counter. Mib name: acpmsiptrunkgroupnoresourcescallsval Average Call Duration (sec) Gauge Value of gauge or counter. Mib name: acpmsiptrunkgroupcalldurationaverage Total Call Duration (sec) Gauge Value of gauge or counter. Mib name: acpmsiptrunkgroupcalldurationtotal Trunk Group All Trunks Busy (sec) Value of gauge or counter. Mib name: acpmsiptrunkgroupalltrunksbusyval All Trunks Busy (%) Gauge Value of gauge or counter. Mib name: acpmsiptrunkgroupalltrunksbusypercentageval 2.2 Frame: Gateway System Monitoring (History) Tab: System IP Frame: Gateway System Monitoring (History), Tab: System IP Parameter Number of Outgoing KBytes Number of Incoming KBytes Counts the total number of outgoing Kbytes (1000 bytes) from the interface during the last interval. Mib name: acpmnetutilkbytesvolumetx Counts the total number of Kbytes (1000 bytes) received on the interface, including those received in error, during the last interval. Mib name: acpmnetutilkbytesvolumerx Number of Outgoing Pkts Counts the total number of outgoing Packets from the interface during the last interval. Mib name: acpmnetutilpacketsvolumetx Peformance Monitors and Alarms Guide 20 Document #: LTRT-41604

21 Peformance Monitors and Alarms Guide 2. Performance Monitoring Parameters Parameter Number of Incoming Pkts Counts the total number of Packets received on the interface, including those received in error, during the last interval. Mib name: acpmnetutilpacketsvolumerx Number of Incoming Discarded Pkts Counts the total number of malformed IP Packets received on the interface during the last interval. These are packets which are corrupted or discarded due to errors in their IP headers, including bad checksums, version number mismatch, other format errors, time-tolive exceeded, errors discovered in processing their IP options, etc. Mib name: acpmnetutildiscardedpacketsval Tab: VoIP Call Statistics Frame: Gateway System Monitoring (History), Tab: VoIP Call Statistics Parameter Num of Active Contexts Avg Num of Active Contexts Min Num of Active Contexts Max Gauge Indicates the average number of voice calls connected on the gateway since the last clear. Mib name: acpmactivecontextcountaverage Gauge Indicates the minimum number of voice calls connected on the gateway since the last clear. Mib name: acpmactivecontextcountmin Gauge Indicates the maximum number of voice calls connected on the gateway since the last clear. Mib name: acpmactivecontextcountmax G711 Active Calls Avg Gauge Indicates the average number of G.711 calls present on the TPM. Mib name: acpmchannelspercoderaverageg711 G723 Active Calls Avg Gauge Indicates the average number of G.723 calls present on the TPM. This attribute is only displayed if the G.723 Codec is provisioned on the DSP template. Mib name: acpmchannelspercoderaverageg723 G728 Active Calls Avg Gauge Indicates the average number of G.728 calls present on the TPM. This attribute is only displayed if the G.728 Codec is provisioned on the DSP template. Mib name: acpmchannelspercoderaverageg728 G729a Active Calls Avg Gauge Indicates the average number of G.729a calls present on the TPM. This attribute is only displayed if the G.729a Codec is provisioned on the DSP. Mib name: acpmchannelspercoderaverageg729a G729e Active Calls Avg Gauge Indicates the average number of G.729e calls present on the TPM. This attribute is only displayed if the G.729e Codec is provisioned on the DSP template. Mib name: acpmchannelspercoderaverageg729e Version Performance Monitoring and Alarms

22 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Parameter AMR Active Calls Avg Gauge Indicates the average number of AMR calls present on the TPM. This attribute is only displayed if the AMR Codec is provisioned on the DSP template. Mib name: acpmchannelspercoderaverageamr EVRC Active Calls Avg Gauge Indicates the average number of EVRC calls present on the TPM. This attribute is only displayed if the EVRC Codec is provisioned on the DSP template. Mib name: acpmchannelspercoderaverageevrc Rx RTP Packet Loss Max Gauge Indicates the Max Rx RTP Packet loss (reported by RTCP) per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulertppacketlossrxmax Tx RTP Packet Loss Max Gauge Indicates the Max Tx RTP Packet loss (reported by RTCP) per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulertppacketlosstxmax RTP delay Average Gauge Indicates the average RTP packets delay per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulepacketdelayaverage RTP delay Max Gauge Indicates the maximum RTP packets delay per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulepacketdelaymax RTP delay Min Gauge Indicates the minimum RTP packets delay per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulepacketdelaymin RTP jitter Average Gauge Indicates the average RTP packets jitter per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulepacketjitteraverage RTP jitter Min Gauge Indicates the minimum RTP packets jitter per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulepacketjittermin RTP jitter Max Gauge Indicates the maximum RTP packets jitter per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulepacketjittermax Rx RTP Bytes Max Gauge Indicates the Max Tx RTP Bytes per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulertpbytesrxmax Tx RTP Bytes Max Gauge Indicates the Max Rx RTP Bytes per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulertpbytestxmax Peformance Monitors and Alarms Guide 22 Document #: LTRT-41604

23 Peformance Monitors and Alarms Guide 2. Performance Monitoring Parameters Parameter Rx RTP Packets Max Gauge Indicates the Max Rx RTP Packets per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulertppacketsrxmax Tx RTP Packets Max Gauge Indicates the Max Tx RTP Packets per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulertppacketstxmax RTCP XR Average Conversational R Factor RTCP XR Maximum Conversational R Factor RTCP XR Minimum Conversational R Factor Gauge Average conversational R factor. Mib name: rtcpxrhistoryavgrcq Gauge Maximum conversational R factor. Mib name: rtcpxrhistorymaxrcq Gauge Minimum conversational R factor. Mib name: rtcpxrhistoryminrcq Tab: SIP IP to Tel Frame: Gateway System Monitoring (History), Tab: SIP IP to Tel Parameter IP to Tel Number of Call Attempts IP to Tel Number of Established Calls IP to Tel Number of Calls Terminated due to a Busy Line IP to Tel Number of Calls Terminated due to No Answer IP to Tel Number of Calls Terminated due to Forward IP to Tel Number of Failed Calls due to No Route IP to Tel Number of Failed Calls due to No Matched Capabilities Indicates the number of attempted calls for IP to Tel direction, during last interval. Mib name: acpmsipattemptedcallsvalip2tel Indicates the number of established calls for IP to Tel direction, during last interval. Mib name: acpmsipestablishedcallsvalip2tel Indicates the number of calls that failed as a result of a busy line for IP to Tel direction, during last interval. Mib name: acpmsipbusycallsvalip2tel Indicates the number of calls that weren't answered for IP to Tel direction, during last interval. Mib name: acpmsipnoanswercallsvalip2tel Indicates the number of calls that were terminated due to a call forward for IP to Tel direction, during last interval. Mib name: acpmsipforwardedcallsvalip2tel Indicates the number of calls whose destinations weren't found for IP to Tel direction, during last interval. Mib name: acpmsipnoroutecallsvalip2tel Indicates the number of calls that failed due to mismatched media server capabilities for IP to Tel direction, during last interval. Mib name: acpmsipnomatchcallsvalip2tel Version Performance Monitoring and Alarms

24 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Parameter IP to Tel Number of Failed Calls due to No Resources IP to Tel Number of Failed Calls due to Other reasons IP to Tel Fax Call Attempts IP to Tel Successful Fax Calls IP to Tel Average Call Duration [sec] Indicates the number of calls that failed due to unavailable resources or a media server lock for IP to Tel direction, during last interval. Mib name: acpmsipnoresourcescallsvalip2tel This counter is incremented as a result of calls that fail due to reasons not covered by the other counters for IP to Tel direction, during last interval. Mib name: acpmsipfailcallsvalip2tel Indicates the number of attempted fax calls for IP to Tel direction, during last interval. Mib name: acpmsipfaxattemptedcallsvalip2tel Indicates the number of successful fax calls for IP to Tel direction, during last interval. Mib name: acpmsipfaxsuccesscallsvalip2tel Gauge Indicates the average call duration of established calls for IP to Tel direction, during last interval. Mib name: acpmsipcalldurationaverageip2tel Tab: SIP Tel to IP Frame: Gateway System Monitoring (History), Tab: SIP Tel to IP Parameter Tel to IP Number of Call Attempts Tel to IP Number of Established Calls Tel to IP Number of Calls Terminated due to a Busy Line Tel to IP Number of Calls Terminated due to No Answer Tel to IP Number of Calls Terminated due to Forward Tel to IP Number of Failed Calls due to No Route Tel to IP Number of Failed Calls due to No Matched Capabilities Indicates the number of attempted calls for Tel to IP direction, during last interval. Mib name: acpmsipattemptedcallsvaltel2ip Indicates the number of established calls for Tel to IP direction, during last interval. Mib name: acpmsipestablishedcallsvaltel2ip Indicates the number of calls that failed as a result of a busy line for Tel to IP direction, during last interval. Mib name: acpmsipbusycallsvaltel2ip Indicates the number of calls that weren't answered for Tel to IP direction, during last interval. Mib name: acpmsipnoanswercallsvaltel2ip Indicates the number of calls that were terminated due to a call forward for Tel to IP direction, during last interval. Mib name: acpmsipforwardedcallsvaltel2ip Indicates the number of calls whose destinations weren't found for Tel to IP direction, during last interval. Mib name: acpmsipnoroutecallsvaltel2ip Indicates the number of calls that failed due to mismatched media server capabilities for Tel to IP direction, during last interval. Mib name: acpmsipnomatchcallsvaltel2ip Peformance Monitors and Alarms Guide 24 Document #: LTRT-41604

25 Peformance Monitors and Alarms Guide 2. Performance Monitoring Parameters Parameter Tel to IP Number of Failed Calls due to No Resources Tel to IP Number of Failed Calls due to Other reasons Tel to IP Fax Call Attempts Tel to IP Successful Fax Calls Tel to IP Average Call Duration [sec] Indicates the number of calls that failed due to unavailable resources or a media server lock for Tel to IP direction, during last interval. Mib name: acpmsipnoresourcescallsvaltel2ip This counter is incremented as a result of calls that fail due to reasons not covered by the other counters for Tel to IP direction, during last interval. Mib name: acpmsipfailcallsvaltel2ip Indicates the number of attempted fax calls for Tel to IP direction, during last interval. Mib name: acpmsipfaxattemptedcallsvaltel2ip Indicates the number of successful fax calls for Tel to IP direction, during last interval. Mib name: acpmsipfaxsuccesscallsvaltel2ip Gauge Indicates the average call duration of established calls for Tel to IP direction, during last interval. Mib name: acpmsipcalldurationaveragetel2ip 2.3 Frame: Gateway System Monitoring (Real-Time) Tab: System IP Frame: Gateway System Monitoring (Real-Time), Tab: System IP Parameter Number of Outgoing KBytes Number of Incoming KBytes RT This attribute counts the Current total number of outgoing Kbytes (1000 bytes) from the interface, so far from the beginning of the current collection interval as indicated by time Interval. Mib name: acpmnetutilkbytestotaltx RT This attribute counts the total number of Kbytes (1000 bytes) received on the interface, including those received in error, so far from the beginning of the current collection interval as indicated by time Interval. Mib name: acpmnetutilkbytestotalrx Number of Outgoing Pkts RT This attribute counts the Current total number of outgoing Packets from the interface, so far from the beginning of the current collection interval as indicated by time Interval. Mib name: acpmnetutilpacketstotaltx Number of Incoming Pkts RT This attribute counts the Current total number of Packets received on the interface, including those received in error, so far from the beginning of the current collection interval as indicated by time Interval. Mib name: acpmnetutilpacketstotalrx Version Performance Monitoring and Alarms

26 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Parameter Number of Incoming Discarded Pkts RT This attribute counts the Current total number of malformed IP Packets received on the interface from the beginning of the current collection interval. These are packets which are corrupted or discarded due to errors in their IP headers, including bad checksums, version number mismatch, other format errors, time-tolive exceeded, errors discovered in processing their IP options, etc. Mib name: acpmnetutildiscardedpacketstotal Tab: VoIP Call Statistics Frame: Gateway System Monitoring (Real-Time), Tab: VoIP Call Statistics Parameter Num of Active Contexts RT Gauge Indicates the current number of voice calls connected on the box since last clear. Mib name: acpmactivecontextcountval G711 Active Calls RT Gauge This attribute indicates the current number of G711 calls present on the TPM. Mib name: acpmchannelspercodervalg711 G723 Active Calls RT Gauge This attribute indicates the current number of G723 calls present on the TPM.This attribute is only displayed if the G723 Codec is provisioned on the DSP template. Mib name: acpmchannelspercodervalg723 G728 Active Calls RT Gauge This attribute indicates the current number of G728 calls present on the TPM.This attribute is only displayed if the G728 Codec is provisioned on the DSP template. Mib name: acpmchannelspercodervalg728 G729a Active Calls RT Gauge This attribute indicates the current number of G729a calls present on the TPM.This attribute is only displayed if the G729a Codec is provisioned on the DSP. Mib name: acpmchannelspercodervalg729a G729e Active Calls RT Gauge This attribute indicates the current number of G729e calls present on the TPM.This attribute is only displayed if the G729e Codec is provisioned on the DSP template. Mib name: acpmchannelspercodervalg729e AMR Active Calls RT Gauge This attribute indicates the current number of AMR calls present on the TPM.This attribute is only displayed if the AMR Codec is provisioned on the DSP template. Mib name: acpmchannelspercodervalamr Peformance Monitors and Alarms Guide 26 Document #: LTRT-41604

27 Peformance Monitors and Alarms Guide 2. Performance Monitoring Parameters Parameter EVRC Active Calls RT Gauge This attribute indicates the current number of EVRC calls present on the TPM.This attribute is only displayed if the EVRC Codec is provisioned on the DSP template. Mib name: acpmchannelspercodervalevrc G729EV Active Calls RT Gauge Indicates the value of active calls with G729EV coder. Mib name: acpmchannelspercodervalg729ev EG711 Active Calls RT Gauge Indicates the value of active calls with EG711 coder. Mib name: acpmchannelspercodervaleg711 G726 Active Calls RT Gauge Indicates the value of active calls with G726 coder. Mib name: acpmchannelspercodervalg726 RTA Active Calls RT Gauge Indicates the value of active calls with RTA coder. Mib name: acpmchannelspercodervalrta SILK Active Calls RT Gauge Indicates the value of active calls with SILK coder. Mib name: acpmchannelspercodervalsilk AMR-WB Active Calls RT Gauge Indicates the value of active calls with AMR-WB coder. Mib name: acpmchannelspercodervalarmwb G722 Active Calls RT Gauge Indicates the value of active calls with G722 coder. Mib name: acpmchannelspercodervalg722 G727 Active Calls RT Gauge Indicates the value of active calls with G727 coder. Mib name: acpmchannelspercodervalg727 GSM Active Calls RT Gauge Indicates the value of active calls with GSM coder. Mib name: acpmchannelspercodervalgsm QCELP Active Calls RT Gauge Indicates the value of active calls with QCELP coder. Mib name: acpmchannelspercodervalqcelp VOXADPCM Active Calls RT Gauge Indicates the value of active calls with VOXADPCM coder. Mib name: acpmchannelspercodervalvoxadpcm ILBC Active Calls RT Gauge Indicates the value of active calls with ILBC coder. Mib name: acpmchannelspercodervalilbc SPEEX Active Calls RT Gauge Indicates the value of active calls with SPEEX coder. Mib name: acpmchannelspercodervalspeex Rx Packet Loss current RT Gauge The total number of RTP packet loss reported by RTCP since last reset. Mib name: acpmmodulertppacketlossrxtotal Tx Packets Loss current RT Gauge The total number of RTP packet loss reported by RTCP since last reset. Mib name: acpmmodulertppacketlosstxtotal Rx Packets Current RT Gauge The total number of packets recieved since last reset. Mib name: acpmmodulertppacketsrxtotal Rx Packets Current RT Gauge The total number of RTP packets transmited since last reset. Mib name: acpmmodulertppacketstxtotal Modem Relay Active Channels RT Gauge Value of gauge or counter. Mib name: acpmmodemrelayactivechannelsval Version Performance Monitoring and Alarms

28 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Parameter DSP Usage RT Gauge Value of gauge or counter. Mib name: acpmdspusageval Registered Users RT Gauge Value of gauge or counter. Mib name: acpmsbcregisteredusersval Media Legs RT Gauge Value of gauge or counter. Mib name: acpmsbcmedialegsval Transcoding Sessions RT Gauge Value of gauge or counter. Mib name: acpmsbctranscodingsessionsval ASR RT Gauge Value of gauge or counter. Mib name: acpmsbcasrval ACD RT Gauge Value of gauge or counter. Mib name: acpmsbcacdval NER RT Gauge Value of gauge or counter. Mib name: acpmsbcnerval LAD Legs RT Gauge Value of gauge or counter. Mib name: acpmsbcladlegsval IN CAPS RT Gauge Value of gauge or counter. Mib name: acpmsbcincapsval OUT CAPS RT Gauge Value of gauge or counter. Mib name: acpmsbcoutcapsval Tab: SIP IP to Tel Frame: Gateway System Monitoring (Real-Time), Tab: SIP IP to Tel Parameter IP to Tel Number of Call Attempts IP to Tel Number of Established Calls IP to Tel Number of Calls Terminated due to a Busy Line IP to Tel Number of Calls Terminated due to No Answer IP to Tel Number of Calls Terminated due to Forward RT RT RT RT RT Indicates the number of attempted calls for IP to Tel direction, during last interval. Mib name: acpmsipattemptedcallsvalip2tel Indicates the number of established calls for IP to Tel direction, during last interval. Mib name: acpmsipestablishedcallsvalip2tel Indicates the number of calls that failed as a result of a busy line for IP to Tel direction, during last interval. Mib name: acpmsipbusycallsvalip2tel Indicates the number of calls that weren't answered for IP to Tel direction, during last interval. Mib name: acpmsipnoanswercallsvalip2tel Indicates the number of calls that were terminated due to a call forward for IP to Tel direction, during last interval. Mib name: acpmsipforwardedcallsvalip2tel Peformance Monitors and Alarms Guide 28 Document #: LTRT-41604

29 Peformance Monitors and Alarms Guide 2. Performance Monitoring Parameters Parameter IP to Tel Number of Failed Calls due to No Route IP to Tel Number of Failed Calls due to No Matched Capabilities IP to Tel Number of Failed Calls due to No Resources IP to Tel Number of Failed Calls due to Other reasons IP to Tel Fax Call Attempts IP to Tel Successful Fax Calls IP to Tel Average Call Duration [sec] RT RT RT RT RT RT Indicates the number of calls whose destinations weren't found for IP to Tel direction, during last interval. Mib name: acpmsipnoroutecallsvalip2tel Indicates the number of calls that failed due to mismatched media server capabilities for IP to Tel direction, during last interval. Mib name: acpmsipnomatchcallsvalip2tel Indicates the number of calls that failed due to unavailable resources or a media server lock for IP to Tel direction, during last interval. Mib name: acpmsipnoresourcescallsvalip2tel This counter is incremented as a result of calls that fail due to reasons not covered by the other counters for IP to Tel direction, during last interval. Mib name: acpmsipfailcallsvalip2tel Indicates the number of attempted fax calls for IP to Tel direction, during last interval. Mib name: acpmsipfaxattemptedcallsvalip2tel Indicates the number of successful fax calls for IP to Tel direction, during last interval. Mib name: acpmsipfaxsuccesscallsvalip2tel RT Gauge Indicates the average call duration of established calls for IP to Tel direction, during last interval. Mib name: acpmsipcalldurationaverageip2tel Tab: SIP Tel to IP Frame: Gateway System Monitoring (Real-Time), Tab: SIP Tel to IP Parameter Tel to IP Number of Call Attempts Tel to IP Number of Established Calls Tel to IP Number of Calls Terminated due to a Busy Line Tel to IP Number of Calls Terminated due to No Answer Tel to IP Number of Calls Terminated due to Forward RT RT RT RT RT Indicates the number of attempted calls for Tel to IP direction, during last interval. Mib name: acpmsipattemptedcallsvaltel2ip Indicates the number of established calls for Tel to IP direction, during last interval. Mib name: acpmsipestablishedcallsvaltel2ip Indicates the number of calls that failed as a result of a busy line for Tel to IP direction, during last interval. Mib name: acpmsipbusycallsvaltel2ip Indicates the number of calls that weren't answered for Tel to IP direction, during last interval. Mib name: acpmsipnoanswercallsvaltel2ip Indicates the number of calls that were terminated due to a call forward for Tel to IP direction, during last interval. Mib name: acpmsipforwardedcallsvaltel2ip Version Performance Monitoring and Alarms

30 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Parameter Tel to IP Number of Failed Calls due to No Route Tel to IP Number of Failed Calls due to No Matched Capabilities Tel to IP Number of Failed Calls due to No Resources Tel to IP Number of Failed Calls due to Other reasons Tel to IP Fax Call Attempts Tel to IP Successful Fax Calls Tel to IP Average Call Duration [sec] RT RT RT RT RT RT Indicates the number of calls whose destinations weren't found for Tel to IP direction, during last interval. Mib name: acpmsipnoroutecallsvaltel2ip Indicates the number of calls that failed due to mismatched media server capabilities for Tel to IP direction, during last interval. Mib name: acpmsipnomatchcallsvaltel2ip Indicates the number of calls that failed due to unavailable resources or a media server lock for Tel to IP direction, during last interval. Mib name: acpmsipnoresourcescallsvaltel2ip This counter is incremented as a result of calls that fail due to reasons not covered by the other counters for Tel to IP direction, during last interval. Mib name: acpmsipfailcallsvaltel2ip Indicates the number of attempted fax calls for Tel to IP direction, during last interval. Mib name: acpmsipfaxattemptedcallsvaltel2ip Indicates the number of successful fax calls for Tel to IP direction, during last interval. Mib name: acpmsipfaxsuccesscallsvaltel2ip RT Gauge Indicates the average call duration of established calls for Tel to IP direction, during last interval. Mib name: acpmsipcalldurationaveragetel2ip 2.4 Frame: Gateway System Monitoring SIP (History) Tab: System IP Frame: Gateway System Monitoring SIP (History), Tab: System IP Parameter Number of Outgoing KBytes Number of Incoming KBytes Counts the total number of outgoing Kbytes (1000 bytes) from the interface during the last interval. Mib name: acpmnetutilkbytesvolumetx Counts the total number of Kbytes (1000 bytes) received on the interface, including those received in error, during the last interval. Mib name: acpmnetutilkbytesvolumerx Number of Outgoing Pkts Counts the total number of outgoing Packets from the interface during the last interval. Mib name: acpmnetutilpacketsvolumetx Number of Incoming Pkts Counts the total number of Packets received on the interface, including those received in error, during the last interval. Mib name: acpmnetutilpacketsvolumerx Peformance Monitors and Alarms Guide 30 Document #: LTRT-41604

31 Peformance Monitors and Alarms Guide 2. Performance Monitoring Parameters Parameter Number of Incoming Discarded Pkts Counts the total number of malformed IP Packets received on the interface during the last interval. These are packets which are corrupted or discarded due to errors in their IP headers, including bad checksums, version number mismatch, other format errors, time-tolive exceeded, errors discovered in processing their IP options, etc. Mib name: acpmnetutildiscardedpacketsval Tab: VoIP Call Statistics Frame: Gateway System Monitoring SIP (History), Tab: VoIP Call Statistics Parameter Num of Active Contexts Avg Num of Active Contexts Min Num of Active Contexts Max Gauge Indicates the average number of voice calls connected on the gateway since the last clear. Mib name: acpmactivecontextcountaverage Gauge Indicates the minimum number of voice calls connected on the gateway since the last clear. Mib name: acpmactivecontextcountmin Gauge Indicates the maximum number of voice calls connected on the gateway since the last clear. Mib name: acpmactivecontextcountmax G711 Active Calls Avg Gauge Indicates the average number of G.711 calls present on the TPM. Mib name: acpmchannelspercoderaverageg711 G723 Active Calls Avg Gauge Indicates the average number of G.723 calls present on the TPM. This attribute is only displayed if the G.723 Codec is provisioned on the DSP template. Mib name: acpmchannelspercoderaverageg723 G728 Active Calls Avg Gauge Indicates the average number of G.728 calls present on the TPM. This attribute is only displayed if the G.728 Codec is provisioned on the DSP template. Mib name: acpmchannelspercoderaverageg728 G729a Active Calls Avg Gauge Indicates the average number of G.729a calls present on the TPM. This attribute is only displayed if the G.729a Codec is provisioned on the DSP. Mib name: acpmchannelspercoderaverageg729a G729e Active Calls Avg Gauge Indicates the average number of G.729e calls present on the TPM. This attribute is only displayed if the G.729e Codec is provisioned on the DSP template. Mib name: acpmchannelspercoderaverageg729e AMR Active Calls Avg Gauge Indicates the average number of AMR calls present on the TPM. This attribute is only displayed if the AMR Codec is provisioned on the DSP template. Mib name: acpmchannelspercoderaverageamr Version Performance Monitoring and Alarms

32 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Parameter EVRC Active Calls Avg Gauge Indicates the average number of EVRC calls present on the TPM. This attribute is only displayed if the EVRC Codec is provisioned on the DSP template. Mib name: acpmchannelspercoderaverageevrc G729EV Active Calls Avg Gauge Indicates the average number of G.729EV calls present on the TPM. Mib name: acpmchannelspercoderaverageg729ev EG711 Active Calls Avg Gauge Indicates the average number of EG.711 calls present on the TPM. Mib name: acpmchannelspercoderaverageeg711 G726 Active Calls Avg Gauge Indicates the average number of G.726 calls present on the TPM. Mib name: acpmchannelspercoderaverageg726 RTA Active Calls Avg Gauge Indicates the average number of RTA calls present on the TPM. Mib name: acpmchannelspercoderaveragerta SILK Active Calls Avg Gauge Indicates the average number of SILK calls present on the TPM. Mib name: acpmchannelspercoderaveragesilk AMR-WB Active Calls Avg Gauge Indicates the average number of AMR-WB calls present on the TPM. Mib name: acpmchannelspercoderaveragearmwb G722 Active Calls Avg Gauge Indicates the average number of G.722 calls present on the TPM. Mib name: acpmchannelspercoderaverageg722 G727 Active Calls Avg Gauge Indicates the average number of G.727 calls present on the TPM. Mib name: acpmchannelspercoderaverageg727 GSM Active Calls Avg Gauge Indicates the average number of GSM calls present on the TPM. Mib name: acpmchannelspercoderaveragegsm QCELP Active Calls Avg Gauge Indicates the average number of QCELP calls present on the TPM. Mib name: acpmchannelspercoderaverageqcelp VOXADPCM Active Calls Avg Gauge Indicates the average number of VOXADPCM calls present on the TPM. Mib name: acpmchannelspercoderaveragevoxadpcm ILBC Active Calls Avg Gauge Indicates the average number of ILBC calls present on the TPM. Mib name: acpmchannelspercoderaverageilbc SPEEX Active Calls Avg Gauge Indicates the average number of SPEEX calls present on the TPM. Mib name: acpmchannelspercoderaveragespeex Peformance Monitors and Alarms Guide 32 Document #: LTRT-41604

33 Peformance Monitors and Alarms Guide 2. Performance Monitoring Parameters Parameter Rx RTP Packet Loss Max Gauge Indicates the Max Rx RTP Packet loss (reported by RTCP) per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulertppacketlossrxmax Tx RTP Packet Loss Max Gauge Indicates the Max Tx RTP Packet loss (reported by RTCP) per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulertppacketlosstxmax RTP delay Average Gauge Indicates the average RTP packets delay per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulepacketdelayaverage RTP delay Max Gauge Indicates the maximum RTP packets delay per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulepacketdelaymax RTP delay Min Gauge Indicates the minimum RTP packets delay per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulepacketdelaymin RTP jitter Average Gauge Indicates the average RTP packets jitter per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulepacketjitteraverage RTP jitter Min Gauge Indicates the minimum RTP packets jitter per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulepacketjittermin RTP jitter Max Gauge Indicates the maximum RTP packets jitter per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulepacketjittermax Rx RTP Bytes Max Gauge Indicates the Max Tx RTP Bytes per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulertpbytesrxmax Tx RTP Bytes Max Gauge Indicates the Max Rx RTP Bytes per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulertpbytestxmax Rx RTP Packets Max Gauge Indicates the Max Rx RTP Packets per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulertppacketsrxmax Tx RTP Packets Max Gauge Indicates the Max Tx RTP Packets per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulertppacketstxmax Version Performance Monitoring and Alarms

34 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Parameter RTCP XR Average Conversational R Factor RTCP XR Maximum Conversational R Factor RTCP XR Minimum Conversational R Factor Modem Relay Active Channels Average Modem Relay Active Channels Max Modem Relay Active Channels Min Gauge Average conversational R factor. Mib name: rtcpxrhistoryavgrcq Gauge Maximum conversational R factor. Mib name: rtcpxrhistorymaxrcq Gauge Minimum conversational R factor. Mib name: rtcpxrhistoryminrcq Gauge Average value within the period time. Mib name: acpmmodemrelayactivechannelsaverage Gauge Maximum value within the period time. Mib name: acpmmodemrelayactivechannelsmax Gauge Minimum value within the period time. Mib name: acpmmodemrelayactivechannelsmin DSP Usage Average Gauge Average value within the period time. Mib name: acpmdspusageaverage DSP Usage Max Gauge Maximum value within the period time. Mib name: acpmdspusagemax DSP Usage Min Gauge Minimum value within the period time. Mib name: acpmdspusagemin Registered Users Average Gauge Average value within the period time. Mib name: acpmsbcregisteredusersaverage Registered Users Max Gauge Maximum value within the period time. Mib name: acpmsbcregisteredusersmax Registered Users Min Gauge Minimum value within the period time. Mib name: acpmsbcregisteredusersmin Media Legs Average Gauge Average value within the period time. Mib name: acpmsbcmedialegsaverage Media Legs Max Gauge Maximum value within the period time. Mib name: acpmsbcmedialegsmax Media Legs Min Gauge Minimum value within the period time. Mib name: acpmsbcmedialegsmin Transcoding Sessions Average Transcoding Sessions Max Transcoding Sessions Min Gauge Average value within the period time. Mib name: acpmsbctranscodingsessionsaverage Gauge Maximum value within the period time. Mib name: acpmsbctranscodingsessionsmax Gauge Minimum value within the period time. Mib name: acpmsbctranscodingsessionsmin ASR Average Gauge Average value within the period time. Mib name: acpmsbcasraverage ASR Max Gauge Maximum value within the period time. Mib name: acpmsbcasrmax ASR Min Gauge Minimum value within the period time. Mib name: acpmsbcasrmin Peformance Monitors and Alarms Guide 34 Document #: LTRT-41604

35 Peformance Monitors and Alarms Guide 2. Performance Monitoring Parameters Parameter ACD Average Gauge Average value within the period time. Mib name: acpmsbcacdaverage ACD Max Gauge Maximum value within the period time. Mib name: acpmsbcacdmax ACD Min Gauge Minimum value within the period time. Mib name: acpmsbcacdmin NER Average Gauge Average value within the period time. Mib name: acpmsbcneraverage NER Max Gauge Maximum value within the period time. Mib name: acpmsbcnermax NER Min Gauge Minimum value within the period time. Mib name: acpmsbcnermin LAD Legs Average Gauge Average value within the period time. Mib name: acpmsbcladlegsaverage LAD Legs Max Gauge Maximum value within the period time. Mib name: acpmsbcladlegsmax LAD Legs Min Gauge Minimum value within the period time. Mib name: acpmsbcladlegsmin IN CAPS Average Gauge Average value within the period time. Mib name: acpmsbcincapsaverage IN CAPS Max Gauge Maximum value within the period time. Mib name: acpmsbcincapsmax IN CAPS Min Gauge Minimum value within the period time. Mib name: acpmsbcincapsmin OUT CAPS Average Gauge Average value within the period time. Mib name: acpmsbcoutcapsaverage OUT CAPS Max Gauge Maximum value within the period time. Mib name: acpmsbcoutcapsmax OUT CAPS Min Gauge Minimum value within the period time. Mib name: acpmsbcoutcapsmin Tab: SIP IP to Tel Frame: Gateway System Monitoring SIP (History), Tab: SIP IP to Tel Parameter IP to Tel Number of Call Attempts IP to Tel Number of Established Calls Indicates the number of attempted calls for IP to Tel direction, during last interval. Mib name: acpmsipattemptedcallsvalip2tel Indicates the number of established calls for IP to Tel direction, during last interval. Mib name: acpmsipestablishedcallsvalip2tel Version Performance Monitoring and Alarms

36 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Parameter IP to Tel Number of Calls Terminated due to a Busy Line IP to Tel Number of Calls Terminated due to No Answer IP to Tel Number of Calls Terminated due to Forward IP to Tel Number of Failed Calls due to No Route IP to Tel Number of Failed Calls due to No Matched Capabilities IP to Tel Number of Failed Calls due to No Resources IP to Tel Number of Failed Calls due to Other reasons IP to Tel Fax Call Attempts IP to Tel Successful Fax Calls IP to Tel Average Call Duration [sec] Indicates the number of calls that failed as a result of a busy line for IP to Tel direction, during last interval. Mib name: acpmsipbusycallsvalip2tel Indicates the number of calls that weren't answered for IP to Tel direction, during last interval. Mib name: acpmsipnoanswercallsvalip2tel Indicates the number of calls that were terminated due to a call forward for IP to Tel direction, during last interval. Mib name: acpmsipforwardedcallsvalip2tel Indicates the number of calls whose destinations weren't found for IP to Tel direction, during last interval. Mib name: acpmsipnoroutecallsvalip2tel Indicates the number of calls that failed due to mismatched media server capabilities for IP to Tel direction, during last interval. Mib name: acpmsipnomatchcallsvalip2tel Indicates the number of calls that failed due to unavailable resources or a media server lock for IP to Tel direction, during last interval. Mib name: acpmsipnoresourcescallsvalip2tel This counter is incremented as a result of calls that fail due to reasons not covered by the other counters for IP to Tel direction, during last interval. Mib name: acpmsipfailcallsvalip2tel Indicates the number of attempted fax calls for IP to Tel direction, during last interval. Mib name: acpmsipfaxattemptedcallsvalip2tel Indicates the number of successful fax calls for IP to Tel direction, during last interval. Mib name: acpmsipfaxsuccesscallsvalip2tel Gauge Indicates the average call duration of established calls for IP to Tel direction, during last interval. Mib name: acpmsipcalldurationaverageip2tel Tab: SIP Tel to IP Frame: Gateway System Monitoring SIP (History), Tab: SIP Tel to IP Parameter Tel to IP Number of Call Attempts Tel to IP Number of Established Calls Indicates the number of attempted calls for Tel to IP direction, during last interval. Mib name: acpmsipattemptedcallsvaltel2ip Indicates the number of established calls for Tel to IP direction, during last interval. Mib name: acpmsipestablishedcallsvaltel2ip Peformance Monitors and Alarms Guide 36 Document #: LTRT-41604

37 Peformance Monitors and Alarms Guide 2. Performance Monitoring Parameters Parameter Tel to IP Number of Calls Terminated due to a Busy Line Tel to IP Number of Calls Terminated due to No Answer Tel to IP Number of Calls Terminated due to Forward Tel to IP Number of Failed Calls due to No Route Tel to IP Number of Failed Calls due to No Matched Capabilities Tel to IP Number of Failed Calls due to No Resources Tel to IP Number of Failed Calls due to Other reasons Tel to IP Fax Call Attempts Tel to IP Successful Fax Calls Tel to IP Average Call Duration [sec] Indicates the number of calls that failed as a result of a busy line for Tel to IP direction, during last interval. Mib name: acpmsipbusycallsvaltel2ip Indicates the number of calls that weren't answered for Tel to IP direction, during last interval. Mib name: acpmsipnoanswercallsvaltel2ip Indicates the number of calls that were terminated due to a call forward for Tel to IP direction, during last interval. Mib name: acpmsipforwardedcallsvaltel2ip Indicates the number of calls whose destinations weren't found for Tel to IP direction, during last interval. Mib name: acpmsipnoroutecallsvaltel2ip Indicates the number of calls that failed due to mismatched media server capabilities for Tel to IP direction, during last interval. Mib name: acpmsipnomatchcallsvaltel2ip Indicates the number of calls that failed due to unavailable resources or a media server lock for Tel to IP direction, during last interval. Mib name: acpmsipnoresourcescallsvaltel2ip This counter is incremented as a result of calls that fail due to reasons not covered by the other counters for Tel to IP direction, during last interval. Mib name: acpmsipfailcallsvaltel2ip Indicates the number of attempted fax calls for Tel to IP direction, during last interval. Mib name: acpmsipfaxattemptedcallsvaltel2ip Indicates the number of successful fax calls for Tel to IP direction, during last interval. Mib name: acpmsipfaxsuccesscallsvaltel2ip Gauge Indicates the average call duration of established calls for Tel to IP direction, during last interval. Mib name: acpmsipcalldurationaveragetel2ip Tab: SRD Statistics Frame: Gateway System Monitoring SIP (History), Tab: SRD Statistics Parameter SIP SRD Dialogs Val Value of gauge or counter. Mib name: acpmsipsrddialogsval SIP SRD Invite Dialogs Val SIP SRD Subscribe Dialogs Val Value of gauge or counter. Mib name: acpmsipsrdinvitedialogsval Value of gauge or counter. Mib name: acpmsipsrdsubscribedialogsval Version Performance Monitoring and Alarms

38 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Parameter SIP SRD Other Dialogs Val Value of gauge or counter. Mib name: acpmsipsrdotherdialogsval ASR Average Gauge Average value with in the period time. Mib name: acpmsbcsrdasraverage ASR Max Gauge Maximum value with in the period time. Mib name: acpmsbcsrdasrmax ASR Min Gauge Minimum value with in the period time. Mib name: acpmsbcsrdasrmin ACD Average Gauge Average value with in the period time. Mib name: acpmsbcsrdacdaverage ACD Max Gauge Maximum value with in the period time. Mib name: acpmsbcsrdacdmax ACD Min Gauge Minimum value with in the period time. Mib name: acpmsbcsrdacdmin NER Average Gauge Average value with in the period time. Mib name: acpmsbcsrdneraverage NER Max Gauge Maximum value with in the period time. Mib name: acpmsbcsrdnermax NER Min Gauge Minimum value with in the period time. Mib name: acpmsbcsrdnermin IN CAPS Average Gauge Average value with in the period time. Mib name: acpmsbcsrdincapsaverage IN CAPS Max Gauge Maximum value with in the period time. Mib name: acpmsbcsrdincapsmax IN CAPS Min Gauge Minimum value with in the period time. Mib name: acpmsbcsrdincapsmin OUT CAPS Average Gauge Average value with in the period time. Mib name: acpmsbcsrdoutcapsaverage OUT CAPS Max Gauge Maximum value with in the period time. Mib name: acpmsbcsrdoutcapsmax OUT CAPS Min Gauge Minimum value with in the period time. Mib name: acpmsbcsrdoutcapsmin Tab: IP Group Statistics Frame: Gateway System Monitoring SIP (History), Tab: IP Group Statistics Parameter SIP IP Group Dialogs Val Value of gauge or counter. Mib name: acpmsipipgroupdialogsval SIP IP Group Invite Dialogs Val Value of gauge or counter. Mib name: acpmsipipgroupinvitedialogsval Peformance Monitors and Alarms Guide 38 Document #: LTRT-41604

39 Peformance Monitors and Alarms Guide 2. Performance Monitoring Parameters Parameter SIP IP Group Subscribe Dialogs Val SIP IP Group Other Dialogs Val SIP IP Group In Invite Dialogs SIP IP Group I nsubscribe Dialogs SIP IP Group Out Invite Dialogs SIP IP Group Out Subscribe Dialogs SIP IP Group Invite Dialogs IP Average SIP IP Group Invite Dialogs IP Max SIP IP Group Invite Dialogs IP Min Value of gauge or counter. Mib name: acpmsipipgroupsubscribedialogsval Value of gauge or counter. Mib name: acpmsipipgroupotherdialogsval Value of gauge or counter. Mib name: acpmsipipgroupininvitedialogsval Value of gauge or counter. Mib name: acpmsipipgroupinsubscribedialogsval Value of gauge or counter. Mib name: acpmsipipgroupoutinvitedialogsval Value of gauge or counter. Mib name: acpmsipipgroupoutsubscribedialogsval Gauge Value of gauge or counter. Mib name: acpmsipipgroupinvitedialogsaverage Gauge Value of gauge or counter. Mib name: acpmsipipgroupinvitedialogsmax Gauge Value of gauge or counter. Mib name: acpmsipipgroupinvitedialogsmin ASR Average Gauge Average value with in the period time. Mib name: acpmsbcipgroupasraverage ASR Max Gauge Maximum value with in the period time. Mib name: acpmsbcipgroupasrmax ASR Min Gauge Minimum value with in the period time. Mib name: acpmsbcipgroupasrmin ACD Average Gauge Average value with in the period time. Mib name: acpmsbcipgroupacdaverage ACD Max Gauge Maximum value with in the period time. Mib name: acpmsbcipgroupacdmax ACD Min Gauge Minimum value with in the period time. Mib name: acpmsbcipgroupacdmin NER Average Gauge Average value with in the period time. Mib name: acpmsbcipgroupneraverage NER Max Gauge Maximum value with in the period time. Mib name: acpmsbcipgroupnermax NER Min Gauge Minimum value with in the period time. Mib name: acpmsbcipgroupnermin IN CAPS Average Gauge Average value with in the period time. Mib name: acpmsbcipgroupincapsaverage IN CAPS Max Gauge Maximum value with in the period time. Mib name: acpmsbcipgroupincapsmax IN CAPS Min Gauge Minimum value with in the period time. Mib name: acpmsbcipgroupincapsmin Version Performance Monitoring and Alarms

40 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Parameter OUT CAPS Average Gauge Average value with in the period time. Mib name: acpmsbcipgroupoutcapsaverage OUT CAPS Max Gauge Maximum value with in the period time. Mib name: acpmsbcipgroupoutcapsmax OUT CAPS Min Gauge Minimum value with in the period time. Mib name: acpmsbcipgroupoutcapsmin 2.5 Frame: IP Group Monitoring (History) Tab: IP Group Statistics Frame: IP Group Monitoring (History), Tab: IP Group Statistics Parameter SIP IP Group Dialogs Val Value of gauge or counter. Mib name: acpmsipipgroupdialogsval SIP IP Group Invite Dialogs Val SIP IP Group Subscribe Dialogs Val SIP IP Group Other Dialogs Val SIP IP Group In Invite Dialogs SIP IP Group I nsubscribe Dialogs SIP IP Group Out Invite Dialogs SIP IP Group Out Subscribe Dialogs SIP IP Group Invite Dialogs IP Average SIP IP Group Invite Dialogs IP Max SIP IP Group Invite Dialogs IP Min Value of gauge or counter. Mib name: acpmsipipgroupinvitedialogsval Value of gauge or counter. Mib name: acpmsipipgroupsubscribedialogsval Value of gauge or counter. Mib name: acpmsipipgroupotherdialogsval Value of gauge or counter. Mib name: acpmsipipgroupininvitedialogsval Value of gauge or counter. Mib name: acpmsipipgroupinsubscribedialogsval Value of gauge or counter. Mib name: acpmsipipgroupoutinvitedialogsval Value of gauge or counter. Mib name: acpmsipipgroupoutsubscribedialogsval Gauge Value of gauge or counter. Mib name: acpmsipipgroupinvitedialogsaverage Gauge Value of gauge or counter. Mib name: acpmsipipgroupinvitedialogsmax Gauge Value of gauge or counter. Mib name: acpmsipipgroupinvitedialogsmin ASR Average Gauge Average value with in the period time. Mib name: acpmsbcipgroupasraverage ASR Max Gauge Maximum value with in the period time. Mib name: acpmsbcipgroupasrmax ASR Min Gauge Minimum value with in the period time. Mib name: acpmsbcipgroupasrmin Peformance Monitors and Alarms Guide 40 Document #: LTRT-41604

41 Peformance Monitors and Alarms Guide 2. Performance Monitoring Parameters Parameter ACD Average Gauge Average value with in the period time. Mib name: acpmsbcipgroupacdaverage ACD Max Gauge Maximum value with in the period time. Mib name: acpmsbcipgroupacdmax ACD Min Gauge Minimum value with in the period time. Mib name: acpmsbcipgroupacdmin NER Average Gauge Average value with in the period time. Mib name: acpmsbcipgroupneraverage NER Max Gauge Maximum value with in the period time. Mib name: acpmsbcipgroupnermax NER Min Gauge Minimum value with in the period time. Mib name: acpmsbcipgroupnermin IN CAPS Average Gauge Average value with in the period time. Mib name: acpmsbcipgroupincapsaverage IN CAPS Max Gauge Maximum value with in the period time. Mib name: acpmsbcipgroupincapsmax IN CAPS Min Gauge Minimum value with in the period time. Mib name: acpmsbcipgroupincapsmin OUT CAPS Average Gauge Average value with in the period time. Mib name: acpmsbcipgroupoutcapsaverage OUT CAPS Max Gauge Maximum value with in the period time. Mib name: acpmsbcipgroupoutcapsmax OUT CAPS Min Gauge Minimum value with in the period time. Mib name: acpmsbcipgroupoutcapsmin 2.6 Frame: IP Group Monitoring (Real-Time) Tab: IP Group Statistics Frame: IP Group Monitoring (Real-Time), Tab: IP Group Statistics Parameter SIP IP Group Dialogs Val RT Value of gauge or counter. Mib name: acpmsipipgroupdialogsval SIP IP Group Invite Dialogs Val SIP IP Group Subscribe Dialogs Val SIP IP Group Other Dialogs Val SIP IP Group In Invite Dialogs RT RT RT RT Value of gauge or counter. Mib name: acpmsipipgroupinvitedialogsval Value of gauge or counter. Mib name: acpmsipipgroupsubscribedialogsval Value of gauge or counter. Mib name: acpmsipipgroupotherdialogsval Value of gauge or counter. Mib name: acpmsipipgroupininvitedialogsval Version Performance Monitoring and Alarms

42 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Parameter SIP IP Group I nsubscribe Dialogs SIP IP Group Out Invite Dialogs SIP IP Group Out Subscribe Dialogs RT RT RT Value of gauge or counter. Mib name: acpmsipipgroupinsubscribedialogsval Value of gauge or counter. Mib name: acpmsipipgroupoutinvitedialogsval Value of gauge or counter. Mib name: acpmsipipgroupoutsubscribedialogsval ASR RT Gauge Value of gauge or counter. Mib name: acpmsbcipgroupasrval ACD RT Gauge Value of gauge or counter. Mib name: acpmsbcipgroupacdval NER RT Gauge Value of gauge or counter. Mib name: acpmsbcipgroupnerval IN CAPS RT Gauge Value of gauge or counter. Mib name: acpmsbcipgroupincapsval OUT CAPS RT Gauge Value of gauge or counter. Mib name: acpmsbcipgroupoutcapsval 2.7 Frame: SRD Monitoring (History) Tab: SRD Statistics Frame: SRD Monitoring (History), Tab: SRD Statistics Parameter SIP SRD Dialogs Val Value of gauge or counter. Mib name: acpmsipsrddialogsval SIP SRD Invite Dialogs Val SIP SRD Subscribe Dialogs Val SIP SRD Other Dialogs Val Value of gauge or counter. Mib name: acpmsipsrdinvitedialogsval Value of gauge or counter. Mib name: acpmsipsrdsubscribedialogsval Value of gauge or counter. Mib name: acpmsipsrdotherdialogsval ASR Average Gauge Average value with in the period time. Mib name: acpmsbcsrdasraverage ASR Max Gauge Maximum value with in the period time. Mib name: acpmsbcsrdasrmax ASR Min Gauge Minimum value with in the period time. Mib name: acpmsbcsrdasrmin ACD Average Gauge Average value with in the period time. Mib name: acpmsbcsrdacdaverage ACD Max Gauge Maximum value with in the period time. Mib name: acpmsbcsrdacdmax Peformance Monitors and Alarms Guide 42 Document #: LTRT-41604

43 Peformance Monitors and Alarms Guide 2. Performance Monitoring Parameters Parameter ACD Min Gauge Minimum value with in the period time. Mib name: acpmsbcsrdacdmin NER Average Gauge Average value with in the period time. Mib name: acpmsbcsrdneraverage NER Max Gauge Maximum value with in the period time. Mib name: acpmsbcsrdnermax NER Min Gauge Minimum value with in the period time. Mib name: acpmsbcsrdnermin IN CAPS Average Gauge Average value with in the period time. Mib name: acpmsbcsrdincapsaverage IN CAPS Max Gauge Maximum value with in the period time. Mib name: acpmsbcsrdincapsmax IN CAPS Min Gauge Minimum value with in the period time. Mib name: acpmsbcsrdincapsmin OUT CAPS Average Gauge Average value with in the period time. Mib name: acpmsbcsrdoutcapsaverage OUT CAPS Max Gauge Maximum value with in the period time. Mib name: acpmsbcsrdoutcapsmax OUT CAPS Min Gauge Minimum value with in the period time. Mib name: acpmsbcsrdoutcapsmin 2.8 Frame: SRD Monitoring (Real-Time) Tab: SRD Statistics Frame: SRD Monitoring (Real-Time), Tab: SRD Statistics Parameter SIP SRD Dialogs Val RT Value of gauge or counter. Mib name: acpmsipsrddialogsval SIP SRD Invite Dialogs Val SIP SRD Subscribe Dialogs Val SIP SRD Other Dialogs Val RT RT RT Value of gauge or counter. Mib name: acpmsipsrdinvitedialogsval Value of gauge or counter. Mib name: acpmsipsrdsubscribedialogsval Value of gauge or counter. Mib name: acpmsipsrdotherdialogsval ASR RT Gauge Value of gauge or counter. Mib name: acpmsbcsrdasrval ACD RT Gauge Value of gauge or counter. Mib name: acpmsbcsrdacdval NER RT Gauge Value of gauge or counter. Mib name: acpmsbcsrdnerval Version Performance Monitoring and Alarms

44 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Parameter IN CAPS RT Gauge Value of gauge or counter. Mib name: acpmsbcsrdincapsval OUT CAPS RT Gauge Value of gauge or counter. Mib name: acpmsbcsrdoutcapsval 2.9 Frame: System Monitoring SIP (History) Tab: System IP Frame: System Monitoring SIP (History), Tab: System IP Parameter Number of Outgoing KBytes Number of Incoming KBytes Counts the total number of outgoing Kbytes (1000 bytes) from the interface during the last interval. Mib name: acpmnetutilkbytesvolumetx Counts the total number of Kbytes (1000 bytes) received on the interface, including those received in error, during the last interval. Mib name: acpmnetutilkbytesvolumerx Number of Outgoing Pkts Counts the total number of outgoing Packets from the interface during the last interval. Mib name: acpmnetutilpacketsvolumetx Number of Incoming Pkts Counts the total number of Packets received on the interface, including those received in error, during the last interval. Mib name: acpmnetutilpacketsvolumerx Number of Incoming Discarded Pkts Counts the total number of malformed IP Packets received on the interface during the last interval. These are packets which are corrupted or discarded due to errors in their IP headers, including bad checksums, version number mismatch, other format errors, time-tolive exceeded, errors discovered in processing their IP options, etc. Mib name: acpmnetutildiscardedpacketsval Tab: VoIP Call Statistics Frame: System Monitoring SIP (History), Tab: VoIP Call Statistics Parameter Num of Active Contexts Avg Gauge Indicates the average number of voice calls connected on the gateway since the last clear. Mib name: acpmactivecontextcountaverage Peformance Monitors and Alarms Guide 44 Document #: LTRT-41604

45 Peformance Monitors and Alarms Guide 2. Performance Monitoring Parameters Parameter Num of Active Contexts Min Num of Active Contexts Max Gauge Indicates the minimum number of voice calls connected on the gateway since the last clear. Mib name: acpmactivecontextcountmin Gauge Indicates the maximum number of voice calls connected on the gateway since the last clear. Mib name: acpmactivecontextcountmax G711 Active Calls Avg Gauge Indicates the average number of G.711 calls present on the TPM. Mib name: acpmchannelspercoderaverageg711 G723 Active Calls Avg Gauge Indicates the average number of G.723 calls present on the TPM. This attribute is only displayed if the G.723 Codec is provisioned on the DSP template. Mib name: acpmchannelspercoderaverageg723 G728 Active Calls Avg Gauge Indicates the average number of G.728 calls present on the TPM. This attribute is only displayed if the G.728 Codec is provisioned on the DSP template. Mib name: acpmchannelspercoderaverageg728 G729a Active Calls Avg Gauge Indicates the average number of G.729a calls present on the TPM. This attribute is only displayed if the G.729a Codec is provisioned on the DSP. Mib name: acpmchannelspercoderaverageg729a G729e Active Calls Avg Gauge Indicates the average number of G.729e calls present on the TPM. This attribute is only displayed if the G.729e Codec is provisioned on the DSP template. Mib name: acpmchannelspercoderaverageg729e AMR Active Calls Avg Gauge Indicates the average number of AMR calls present on the TPM. This attribute is only displayed if the AMR Codec is provisioned on the DSP template. Mib name: acpmchannelspercoderaverageamr EVRC Active Calls Avg Gauge Indicates the average number of EVRC calls present on the TPM. This attribute is only displayed if the EVRC Codec is provisioned on the DSP template. Mib name: acpmchannelspercoderaverageevrc G729EV Active Calls Avg Gauge Indicates the average number of G.729EV calls present on the TPM. Mib name: acpmchannelspercoderaverageg729ev EG711 Active Calls Avg Gauge Indicates the average number of EG.711 calls present on the TPM. Mib name: acpmchannelspercoderaverageeg711 G726 Active Calls Avg Gauge Indicates the average number of G.726 calls present on the TPM. Mib name: acpmchannelspercoderaverageg726 RTA Active Calls Avg Gauge Indicates the average number of RTA calls present on the TPM. Mib name: acpmchannelspercoderaveragerta SILK Active Calls Avg Gauge Indicates the average number of SILK calls present on the TPM. Mib name: acpmchannelspercoderaveragesilk Version Performance Monitoring and Alarms

46 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Parameter AMR-WB Active Calls Avg Gauge Indicates the average number of AMR-WB calls present on the TPM. Mib name: acpmchannelspercoderaveragearmwb G722 Active Calls Avg Gauge Indicates the average number of G.722 calls present on the TPM. Mib name: acpmchannelspercoderaverageg722 G727 Active Calls Avg Gauge Indicates the average number of G.727 calls present on the TPM. Mib name: acpmchannelspercoderaverageg727 GSM Active Calls Avg Gauge Indicates the average number of GSM calls present on the TPM. Mib name: acpmchannelspercoderaveragegsm QCELP Active Calls Avg Gauge Indicates the average number of QCELP calls present on the TPM. Mib name: acpmchannelspercoderaverageqcelp VOXADPCM Active Calls Avg Gauge Indicates the average number of VOXADPCM calls present on the TPM. Mib name: acpmchannelspercoderaveragevoxadpcm ILBC Active Calls Avg Gauge Indicates the average number of ILBC calls present on the TPM. Mib name: acpmchannelspercoderaverageilbc SPEEX Active Calls Avg Gauge Indicates the average number of SPEEX calls present on the TPM. Mib name: acpmchannelspercoderaveragespeex Rx RTP Packet Loss Max Gauge Indicates the Max Rx RTP Packet loss (reported by RTCP) per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulertppacketlossrxmax Tx RTP Packet Loss Max Gauge Indicates the Max Tx RTP Packet loss (reported by RTCP) per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulertppacketlosstxmax RTP delay Average Gauge Indicates the average RTP packets delay per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulepacketdelayaverage RTP delay Max Gauge Indicates the maximum RTP packets delay per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulepacketdelaymax RTP delay Min Gauge Indicates the minimum RTP packets delay per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulepacketdelaymin Peformance Monitors and Alarms Guide 46 Document #: LTRT-41604

47 Peformance Monitors and Alarms Guide 2. Performance Monitoring Parameters Parameter RTP jitter Average Gauge Indicates the average RTP packets jitter per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulepacketjitteraverage RTP jitter Min Gauge Indicates the minimum RTP packets jitter per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulepacketjittermin RTP jitter Max Gauge Indicates the maximum RTP packets jitter per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulepacketjittermax Rx RTP Bytes Max Gauge Indicates the Max Tx RTP Bytes per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulertpbytesrxmax Tx RTP Bytes Max Gauge Indicates the Max Rx RTP Bytes per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulertpbytestxmax Rx RTP Packets Max Gauge Indicates the Max Rx RTP Packets per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulertppacketsrxmax Tx RTP Packets Max Gauge Indicates the Max Tx RTP Packets per TPM, up to this point in time during the collection interval, as indicated by the time Interval. Mib name: acpmmodulertppacketstxmax RTCP XR Average Conversational R Factor RTCP XR Maximum Conversational R Factor RTCP XR Minimum Conversational R Factor Modem Relay Active Channels Average Modem Relay Active Channels Max Modem Relay Active Channels Min Gauge Average conversational R factor. Mib name: rtcpxrhistoryavgrcq Gauge Maximum conversational R factor. Mib name: rtcpxrhistorymaxrcq Gauge Minimum conversational R factor. Mib name: rtcpxrhistoryminrcq Gauge Average value within the period time. Mib name: acpmmodemrelayactivechannelsaverage Gauge Maximum value within the period time. Mib name: acpmmodemrelayactivechannelsmax Gauge Minimum value within the period time. Mib name: acpmmodemrelayactivechannelsmin DSP Usage Average Gauge Average value within the period time. Mib name: acpmdspusageaverage DSP Usage Max Gauge Maximum value within the period time. Mib name: acpmdspusagemax DSP Usage Min Gauge Minimum value within the period time. Mib name: acpmdspusagemin Version Performance Monitoring and Alarms

48 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Parameter Registered Users Average Gauge Average value within the period time. Mib name: acpmsbcregisteredusersaverage Registered Users Max Gauge Maximum value within the period time. Mib name: acpmsbcregisteredusersmax Registered Users Min Gauge Minimum value within the period time. Mib name: acpmsbcregisteredusersmin Media Legs Average Gauge Average value within the period time. Mib name: acpmsbcmedialegsaverage Media Legs Max Gauge Maximum value within the period time. Mib name: acpmsbcmedialegsmax Media Legs Min Gauge Minimum value within the period time. Mib name: acpmsbcmedialegsmin Transcoding Sessions Average Transcoding Sessions Max Transcoding Sessions Min Gauge Average value within the period time. Mib name: acpmsbctranscodingsessionsaverage Gauge Maximum value within the period time. Mib name: acpmsbctranscodingsessionsmax Gauge Minimum value within the period time. Mib name: acpmsbctranscodingsessionsmin ASR Average Gauge Average value within the period time. Mib name: acpmsbcasraverage ASR Max Gauge Maximum value within the period time. Mib name: acpmsbcasrmax ASR Min Gauge Minimum value within the period time. Mib name: acpmsbcasrmin ACD Average Gauge Average value within the period time. Mib name: acpmsbcacdaverage ACD Max Gauge Maximum value within the period time. Mib name: acpmsbcacdmax ACD Min Gauge Minimum value within the period time. Mib name: acpmsbcacdmin NER Average Gauge Average value within the period time. Mib name: acpmsbcneraverage NER Max Gauge Maximum value within the period time. Mib name: acpmsbcnermax NER Min Gauge Minimum value within the period time. Mib name: acpmsbcnermin LAD Legs Average Gauge Average value within the period time. Mib name: acpmsbcladlegsaverage LAD Legs Max Gauge Maximum value within the period time. Mib name: acpmsbcladlegsmax LAD Legs Min Gauge Minimum value within the period time. Mib name: acpmsbcladlegsmin Peformance Monitors and Alarms Guide 48 Document #: LTRT-41604

49 Peformance Monitors and Alarms Guide 2. Performance Monitoring Parameters Parameter IN CAPS Average Gauge Average value within the period time. Mib name: acpmsbcincapsaverage IN CAPS Max Gauge Maximum value within the period time. Mib name: acpmsbcincapsmax IN CAPS Min Gauge Minimum value within the period time. Mib name: acpmsbcincapsmin OUT CAPS Average Gauge Average value within the period time. Mib name: acpmsbcoutcapsaverage OUT CAPS Max Gauge Maximum value within the period time. Mib name: acpmsbcoutcapsmax OUT CAPS Min Gauge Minimum value within the period time. Mib name: acpmsbcoutcapsmin Tab: SIP IP to Tel Frame: System Monitoring SIP (History), Tab: SIP IP to Tel Parameter IP to Tel Number of Call Attempts IP to Tel Number of Established Calls IP to Tel Number of Calls Terminated due to a Busy Line IP to Tel Number of Calls Terminated due to No Answer IP to Tel Number of Calls Terminated due to Forward IP to Tel Number of Failed Calls due to No Route IP to Tel Number of Failed Calls due to No Matched Capabilities IP to Tel Number of Failed Calls due to No Resources Indicates the number of attempted calls for IP to Tel direction, during last interval. Mib name: acpmsipattemptedcallsvalip2tel Indicates the number of established calls for IP to Tel direction, during last interval. Mib name: acpmsipestablishedcallsvalip2tel Indicates the number of calls that failed as a result of a busy line for IP to Tel direction, during last interval. Mib name: acpmsipbusycallsvalip2tel Indicates the number of calls that weren't answered for IP to Tel direction, during last interval. Mib name: acpmsipnoanswercallsvalip2tel Indicates the number of calls that were terminated due to a call forward for IP to Tel direction, during last interval. Mib name: acpmsipforwardedcallsvalip2tel Indicates the number of calls whose destinations weren't found for IP to Tel direction, during last interval. Mib name: acpmsipnoroutecallsvalip2tel Indicates the number of calls that failed due to mismatched media server capabilities for IP to Tel direction, during last interval. Mib name: acpmsipnomatchcallsvalip2tel Indicates the number of calls that failed due to unavailable resources or a media server lock for IP to Tel direction, during last interval. Mib name: acpmsipnoresourcescallsvalip2tel Version Performance Monitoring and Alarms

50 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Parameter IP to Tel Number of Failed Calls due to Other reasons IP to Tel Fax Call Attempts IP to Tel Successful Fax Calls IP to Tel Average Call Duration [sec] This counter is incremented as a result of calls that fail due to reasons not covered by the other counters for IP to Tel direction, during last interval. Mib name: acpmsipfailcallsvalip2tel Indicates the number of attempted fax calls for IP to Tel direction, during last interval. Mib name: acpmsipfaxattemptedcallsvalip2tel Indicates the number of successful fax calls for IP to Tel direction, during last interval. Mib name: acpmsipfaxsuccesscallsvalip2tel Gauge Indicates the average call duration of established calls for IP to Tel direction, during last interval. Mib name: acpmsipcalldurationaverageip2tel Tab: SIP Tel to IP Frame: System Monitoring SIP (History), Tab: SIP Tel to IP Parameter Tel to IP Number of Call Attempts Tel to IP Number of Established Calls Tel to IP Number of Calls Terminated due to a Busy Line Tel to IP Number of Calls Terminated due to No Answer Tel to IP Number of Calls Terminated due to Forward Tel to IP Number of Failed Calls due to No Route Tel to IP Number of Failed Calls due to No Matched Capabilities Tel to IP Number of Failed Calls due to No Resources Indicates the number of attempted calls for Tel to IP direction, during last interval. Mib name: acpmsipattemptedcallsvaltel2ip Indicates the number of established calls for Tel to IP direction, during last interval. Mib name: acpmsipestablishedcallsvaltel2ip Indicates the number of calls that failed as a result of a busy line for Tel to IP direction, during last interval. Mib name: acpmsipbusycallsvaltel2ip Indicates the number of calls that weren't answered for Tel to IP direction, during last interval. Mib name: acpmsipnoanswercallsvaltel2ip Indicates the number of calls that were terminated due to a call forward for Tel to IP direction, during last interval. Mib name: acpmsipforwardedcallsvaltel2ip Indicates the number of calls whose destinations weren't found for Tel to IP direction, during last interval. Mib name: acpmsipnoroutecallsvaltel2ip Indicates the number of calls that failed due to mismatched media server capabilities for Tel to IP direction, during last interval. Mib name: acpmsipnomatchcallsvaltel2ip Indicates the number of calls that failed due to unavailable resources or a media server lock for Tel to IP direction, during last interval. Mib name: acpmsipnoresourcescallsvaltel2ip Peformance Monitors and Alarms Guide 50 Document #: LTRT-41604

51 Peformance Monitors and Alarms Guide 2. Performance Monitoring Parameters Parameter Tel to IP Number of Failed Calls due to Other reasons Tel to IP Fax Call Attempts Tel to IP Successful Fax Calls Tel to IP Average Call Duration [sec] This counter is incremented as a result of calls that fail due to reasons not covered by the other counters for Tel to IP direction, during last interval. Mib name: acpmsipfailcallsvaltel2ip Indicates the number of attempted fax calls for Tel to IP direction, during last interval. Mib name: acpmsipfaxattemptedcallsvaltel2ip Indicates the number of successful fax calls for Tel to IP direction, during last interval. Mib name: acpmsipfaxsuccesscallsvaltel2ip Gauge Indicates the average call duration of established calls for Tel to IP direction, during last interval. Mib name: acpmsipcalldurationaveragetel2ip 2.10 Frame: System Monitoring SIP (Real-Time) Tab: System IP Frame: System Monitoring SIP (Real-Time), Tab: System IP Parameter Number of Outgoing KBytes Number of Incoming KBytes RT Gauge This attribute counts the Current total number of outgoing Kbytes (1000 bytes) from the interface, so far from the beginning of the current collection interval as indicated by time Interval. Mib name: acpmnetutilkbytestotaltx RT Gauge This attribute counts the total number of Kbytes (1000 bytes) received on the interface, including those received in error, so far from the beginning of the current collection interval as indicated by time Interval. Mib name: acpmnetutilkbytestotalrx Number of Outgoing Pkts RT Gauge This attribute counts the Current total number of outgoing Packets from the interface, so far from the beginning of the current collection interval as indicated by time Interval. Mib name: acpmnetutilpacketstotaltx Number of Incoming Pkts RT Gauge This attribute counts the Current total number of Packets received on the interface, including those received in error, so far from the beginning of the current collection interval as indicated by time Interval. Mib name: acpmnetutilpacketstotalrx Version Performance Monitoring and Alarms

52 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Parameter Number of Incoming Discarded Pkts RT Gauge This attribute counts the Current total number of malformed IP Packets received on the interface from the beginning of the current collection interval. These are packets which are corrupted or discarded due to errors in their IP headers, including bad checksums, version number mismatch, other format errors, time-tolive exceeded, errors discovered in processing their IP options, etc. Mib name: acpmnetutildiscardedpacketstotal Tab: VoIP Call Statistics Frame: System Monitoring SIP (Real-Time), Tab: VoIP Call Statistics Parameter Num of Active Contexts RT Gauge Indicates the current number of voice calls connected on the box since last clear. Mib name: acpmactivecontextcountval G711 Active Calls RT Gauge This attribute indicates the current number of G711 calls present on the TPM. Mib name: acpmchannelspercodervalg711 G723 Active Calls RT Gauge This attribute indicates the current number of G723 calls present on the TPM.This attribute is only displayed if the G723 Codec is provisioned on the DSP template. Mib name: acpmchannelspercodervalg723 G728 Active Calls RT Gauge This attribute indicates the current number of G728 calls present on the TPM.This attribute is only displayed if the G728 Codec is provisioned on the DSP template. Mib name: acpmchannelspercodervalg728 G729a Active Calls RT Gauge This attribute indicates the current number of G729a calls present on the TPM.This attribute is only displayed if the G729a Codec is provisioned on the DSP. Mib name: acpmchannelspercodervalg729a G729e Active Calls RT Gauge This attribute indicates the current number of G729e calls present on the TPM.This attribute is only displayed if the G729e Codec is provisioned on the DSP template. Mib name: acpmchannelspercodervalg729e AMR Active Calls RT Gauge This attribute indicates the current number of AMR calls present on the TPM.This attribute is only displayed if the AMR Codec is provisioned on the DSP template. Mib name: acpmchannelspercodervalamr Peformance Monitors and Alarms Guide 52 Document #: LTRT-41604

53 Peformance Monitors and Alarms Guide 2. Performance Monitoring Parameters Parameter EVRC Active Calls RT Gauge This attribute indicates the current number of EVRC calls present on the TPM.This attribute is only displayed if the EVRC Codec is provisioned on the DSP template. Mib name: acpmchannelspercodervalevrc G729EV Active Calls RT Gauge Indicates the value of active calls with G729EV coder. Mib name: acpmchannelspercodervalg729ev EG711 Active Calls RT Gauge Indicates the value of active calls with EG711 coder. Mib name: acpmchannelspercodervaleg711 G726 Active Calls RT Gauge Indicates the value of active calls with G726 coder. Mib name: acpmchannelspercodervalg726 RTA Active Calls RT Gauge Indicates the value of active calls with RTA coder. Mib name: acpmchannelspercodervalrta SILK Active Calls RT Gauge Indicates the value of active calls with SILK coder. Mib name: acpmchannelspercodervalsilk AMR-WB Active Calls RT Gauge Indicates the value of active calls with AMR-WB coder. Mib name: acpmchannelspercodervalarmwb G722 Active Calls RT Gauge Indicates the value of active calls with G722 coder. Mib name: acpmchannelspercodervalg722 G727 Active Calls RT Gauge Indicates the value of active calls with G727 coder. Mib name: acpmchannelspercodervalg727 GSM Active Calls RT Gauge Indicates the value of active calls with GSM coder. Mib name: acpmchannelspercodervalgsm QCELP Active Calls RT Gauge Indicates the value of active calls with QCELP coder. Mib name: acpmchannelspercodervalqcelp VOXADPCM Active Calls RT Gauge Indicates the value of active calls with VOXADPCM coder. Mib name: acpmchannelspercodervalvoxadpcm ILBC Active Calls RT Gauge Indicates the value of active calls with ILBC coder. Mib name: acpmchannelspercodervalilbc SPEEX Active Calls RT Gauge Indicates the value of active calls with SPEEX coder. Mib name: acpmchannelspercodervalspeex Rx Packet Loss current RT Gauge The total number of RTP packet loss reported by RTCP since last reset. Mib name: acpmmodulertppacketlossrxtotal Tx Packets Loss current RT Gauge The total number of RTP packet loss reported by RTCP since last reset. Mib name: acpmmodulertppacketlosstxtotal Rx Packets Current RT Gauge The total number of packets recieved since last reset. Mib name: acpmmodulertppacketsrxtotal Rx Packets Current RT Gauge The total number of RTP packets transmited since last reset. Mib name: acpmmodulertppacketstxtotal Modem Relay Active Channels RT Gauge Value of gauge or counter. Mib name: acpmmodemrelayactivechannelsval Version Performance Monitoring and Alarms

54 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Parameter DSP Usage RT Gauge Value of gauge or counter. Mib name: acpmdspusageval Registered Users RT Gauge Value of gauge or counter. Mib name: acpmsbcregisteredusersval Media Legs RT Gauge Value of gauge or counter. Mib name: acpmsbcmedialegsval Transcoding Sessions RT Gauge Value of gauge or counter. Mib name: acpmsbctranscodingsessionsval ASR RT Gauge Value of gauge or counter. Mib name: acpmsbcasrval ACD RT Gauge Value of gauge or counter. Mib name: acpmsbcacdval NER RT Gauge Value of gauge or counter. Mib name: acpmsbcnerval LAD Legs RT Gauge Value of gauge or counter. Mib name: acpmsbcladlegsval IN CAPS RT Gauge Value of gauge or counter. Mib name: acpmsbcincapsval OUT CAPS RT Gauge Value of gauge or counter. Mib name: acpmsbcoutcapsval Tab: SIP IP to Tel Frame: System Monitoring SIP (Real-Time), Tab: SIP IP to Tel Parameter IP to Tel Number of Call Attempts IP to Tel Number of Established Calls IP to Tel Number of Calls Terminated due to a Busy Line IP to Tel Number of Calls Terminated due to No Answer IP to Tel Number of Calls Terminated due to Forward RT RT RT RT RT Indicates the number of attempted calls for IP to Tel direction, during last interval. Mib name: acpmsipattemptedcallsvalip2tel Indicates the number of established calls for IP to Tel direction, during last interval. Mib name: acpmsipestablishedcallsvalip2tel Indicates the number of calls that failed as a result of a busy line for IP to Tel direction, during last interval. Mib name: acpmsipbusycallsvalip2tel Indicates the number of calls that weren't answered for IP to Tel direction, during last interval. Mib name: acpmsipnoanswercallsvalip2tel Indicates the number of calls that were terminated due to a call forward for IP to Tel direction, during last interval. Mib name: acpmsipforwardedcallsvalip2tel Peformance Monitors and Alarms Guide 54 Document #: LTRT-41604

55 Peformance Monitors and Alarms Guide 2. Performance Monitoring Parameters Parameter IP to Tel Number of Failed Calls due to No Route IP to Tel Number of Failed Calls due to No Matched Capabilities IP to Tel Number of Failed Calls due to No Resources IP to Tel Number of Failed Calls due to Other reasons IP to Tel Fax Call Attempts IP to Tel Successful Fax Calls IP to Tel Average Call Duration [sec] RT RT RT RT RT RT Indicates the number of calls whose destinations weren't found for IP to Tel direction, during last interval. Mib name: acpmsipnoroutecallsvalip2tel Indicates the number of calls that failed due to mismatched media server capabilities for IP to Tel direction, during last interval. Mib name: acpmsipnomatchcallsvalip2tel Indicates the number of calls that failed due to unavailable resources or a media server lock for IP to Tel direction, during last interval. Mib name: acpmsipnoresourcescallsvalip2tel This counter is incremented as a result of calls that fail due to reasons not covered by the other counters for IP to Tel direction, during last interval. Mib name: acpmsipfailcallsvalip2tel Indicates the number of attempted fax calls for IP to Tel direction, during last interval. Mib name: acpmsipfaxattemptedcallsvalip2tel Indicates the number of successful fax calls for IP to Tel direction, during last interval. Mib name: acpmsipfaxsuccesscallsvalip2tel RT Gauge Indicates the average call duration of established calls for IP to Tel direction, during last interval. Mib name: acpmsipcalldurationaverageip2tel Tab: SIP Tel to IP Frame: System Monitoring SIP (Real-Time), Tab: SIP Tel to IP Parameter Tel to IP Number of Call Attempts Tel to IP Number of Established Calls Tel to IP Number of Calls Terminated due to a Busy Line Tel to IP Number of Calls Terminated due to No Answer Tel to IP Number of Calls Terminated due to Forward RT RT RT RT RT Indicates the number of attempted calls for Tel to IP direction, during last interval. Mib name: acpmsipattemptedcallsvaltel2ip Indicates the number of established calls for Tel to IP direction, during last interval. Mib name: acpmsipestablishedcallsvaltel2ip Indicates the number of calls that failed as a result of a busy line for Tel to IP direction, during last interval. Mib name: acpmsipbusycallsvaltel2ip Indicates the number of calls that weren't answered for Tel to IP direction, during last interval. Mib name: acpmsipnoanswercallsvaltel2ip Indicates the number of calls that were terminated due to a call forward for Tel to IP direction, during last interval. Mib name: acpmsipforwardedcallsvaltel2ip Version Performance Monitoring and Alarms

56 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Parameter Tel to IP Number of Failed Calls due to No Route Tel to IP Number of Failed Calls due to No Matched Capabilities Tel to IP Number of Failed Calls due to No Resources Tel to IP Number of Failed Calls due to Other reasons Tel to IP Fax Call Attempts Tel to IP Successful Fax Calls Tel to IP Average Call Duration [sec] RT RT RT RT RT RT Indicates the number of calls whose destinations weren't found for Tel to IP direction, during last interval. Mib name: acpmsipnoroutecallsvaltel2ip Indicates the number of calls that failed due to mismatched media server capabilities for Tel to IP direction, during last interval. Mib name: acpmsipnomatchcallsvaltel2ip Indicates the number of calls that failed due to unavailable resources or a media server lock for Tel to IP direction, during last interval. Mib name: acpmsipnoresourcescallsvaltel2ip This counter is incremented as a result of calls that fail due to reasons not covered by the other counters for Tel to IP direction, during last interval. Mib name: acpmsipfailcallsvaltel2ip Indicates the number of attempted fax calls for Tel to IP direction, during last interval. Mib name: acpmsipfaxattemptedcallsvaltel2ip Indicates the number of successful fax calls for Tel to IP direction, during last interval. Mib name: acpmsipfaxsuccesscallsvaltel2ip RT Gauge Indicates the average call duration of established calls for Tel to IP direction, during last interval. Mib name: acpmsipcalldurationaveragetel2ip 2.11 Frame: Trunk Group Monitoring (History) Tab: Trunk Group Statistics Frame: Trunk Group Monitoring (History), Tab: Trunk Group Statistics Parameter Trunk Group Utilization (%) Trunk Group Utilization (channels) Tel to IP Trunk Group Established Calls Val IP to Tel Trunk Group Established Calls Val Gauge Value of gauge or counter. Mib name: acpmsiptrunkgrouppercentageutilizationval Gauge Value of gauge or counter. Mib name: acpmsiptrunkgrouputilizationval Value of gauge or counter. Mib name: acpmsiptel2iptrunkgroupestablishedcallsval Value of gauge or counter. Mib name: acpmsipip2teltrunkgroupestablishedcallsval No Resources Calls Gauge Value of gauge or counter. Mib name: acpmsiptrunkgroupnoresourcescallsval Peformance Monitors and Alarms Guide 56 Document #: LTRT-41604

57 Peformance Monitors and Alarms Guide 2. Performance Monitoring Parameters Parameter Average Call Duration (sec) Gauge Value of gauge or counter. Mib name: acpmsiptrunkgroupcalldurationaverage Total Call Duration (sec) Gauge Value of gauge or counter. Mib name: acpmsiptrunkgroupcalldurationtotal Trunk Group All Trunks Busy (sec) Value of gauge or counter. Mib name: acpmsiptrunkgroupalltrunksbusyval All Trunks Busy (%) Gauge Value of gauge or counter. Mib name: acpmsiptrunkgroupalltrunksbusypercentageval 2.12 Frame: Trunk Group Monitoring (Real-Time) Tab: Trunk Group Statistics Frame: Trunk Group Monitoring (Real-Time), Tab: Trunk Group Statistics Parameter Trunk Group Utilization (%) Trunk Group Utilization (channels) Tel to IP Trunk Group Established Calls Val IP to Tel Trunk Group Established Calls Val RT Gauge Value of gauge or counter. Mib name: acpmsiptrunkgrouppercentageutilizationval RT Gauge Value of gauge or counter. Mib name: acpmsiptrunkgrouputilizationval RT RT Value of gauge or counter. Mib name: acpmsiptel2iptrunkgroupestablishedcallsval Value of gauge or counter. Mib name: acpmsipip2teltrunkgroupestablishedcallsval No Resources Calls RT Gauge Value of gauge or counter. Mib name: acpmsiptrunkgroupnoresourcescallsval Average Call Duration (sec) RT Gauge Value of gauge or counter. Mib name: acpmsiptrunkgroupcalldurationaverage Total Call Duration (sec) RT Gauge Value of gauge or counter. Mib name: acpmsiptrunkgroupcalldurationtotal Trunk Group All Trunks Busy (sec) RT Value of gauge or counter. Mib name: acpmsiptrunkgroupalltrunksbusyval All Trunks Busy (%) RT Gauge Value of gauge or counter. Mib name: acpmsiptrunkgroupalltrunksbusypercentageval Version Performance Monitoring and Alarms

58 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series 2.13 Frame: Trunk Monitoring (History) Tab: Trunk Performance Frame: Trunk Monitoring (History), Tab: Trunk Performance Parameter Trunk utilization Avg Gauge Indicates the Average of simultaneously busy DS0 channels on this Trunk up to this point in time during the collection interval, as indicated by the Time Interval. A busy channel is when the Physical DS0 Termination isn't in Null context or OOS. A Trunk is either E1 or T1. Mib name: acpmtrunkutilizationaverage Trunk utilization Min Gauge Indicates the Minimum of simultaneously busy DS0 channels on this Trunk up to this point in time during the collection interval, as indicated by the Time Interval. A busy channel is when the Physical DS0 Termination isn't in Null context or OOS. A Trunk is either E1 or T1. Mib name: acpmtrunkutilizationmin Trunk utilization Max Gauge Indicates the Maximum of simultaneously busy DS0 channels on this Trunk up to this point in time during the collection interval, as indicated by the Time Interval. A busy channel is when the Physical DS0 Termination isn't in Null context or OOS. A Trunk is either E1 or T1. Mib name: acpmtrunkutilizationmax Trunk Errored Seconds Gauge Indicates the number of Errored Seconds. Mib name: dsx1intervaless Trunk Controlled Slip Seconds Trunk Path Coding Violations Trunk Bursty Errored Seconds Tel to IP Trunk Established Calls IP to Tel Trunk Established Calls Gauge Indicates the number of Controlled Slip Seconds. Mib name: dsx1intervalcsss Gauge Indicates the number of Path Coding Violations. Mib name: dsx1intervalpcvs Gauge Indicates the number of Bursty Errored Seconds. Mib name: dsx1intervalbess Gauge Value of gauge or counter. Mib name: acpmsiptel2iptrunkestablishedcallsval Gauge Value of gauge or counter. Mib name: acpmsipip2teltrunkestablishedcallsval Peformance Monitors and Alarms Guide 58 Document #: LTRT-41604

59 Peformance Monitors and Alarms Guide 2. Performance Monitoring Parameters 2.14 Frame: Trunk Monitoring (History) Tab: Trunk Performance Frame: Trunk Monitoring (History), Tab: Trunk Performance Parameter Trunk utilization Avg Gauge Indicates the Average of simultaneously busy DS0 channels on this Trunk up to this point in time during the collection interval, as indicated by the Time Interval. A busy channel is when the Physical DS0 Termination isn't in Null context or OOS. A Trunk is either E1 or T1. Mib name: acpmtrunkutilizationaverage Trunk utilization Min Gauge Indicates the Minimum of simultaneously busy DS0 channels on this Trunk up to this point in time during the collection interval, as indicated by the Time Interval. A busy channel is when the Physical DS0 Termination isn't in Null context or OOS. A Trunk is either E1 or T1. Mib name: acpmtrunkutilizationmin Trunk utilization Max Gauge Indicates the Maximum of simultaneously busy DS0 channels on this Trunk up to this point in time during the collection interval, as indicated by the Time Interval. A busy channel is when the Physical DS0 Termination isn't in Null context or OOS. A Trunk is either E1 or T1. Mib name: acpmtrunkutilizationmax Trunk Errored Seconds Gauge Indicates the number of Errored Seconds. Mib name: dsx1intervaless Trunk Controlled Slip Seconds Trunk Path Coding Violations Trunk Bursty Errored Seconds Tel to IP Trunk Established Calls IP to Tel Trunk Established Calls Gauge Indicates the number of Controlled Slip Seconds. Mib name: dsx1intervalcsss Gauge Indicates the number of Path Coding Violations. Mib name: dsx1intervalpcvs Gauge Indicates the number of Bursty Errored Seconds. Mib name: dsx1intervalbess Gauge Value of gauge or counter. Mib name: acpmsiptel2iptrunkestablishedcallsval Gauge Value of gauge or counter. Mib name: acpmsipip2teltrunkestablishedcallsval Version Performance Monitoring and Alarms

60 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series 2.15 Frame: Trunk Monitoring (Real-Time) Tab: Trunk Performance Frame: Trunk Monitoring (Real-Time), Tab: Trunk Performance Parameter Trunk utilization RT Gauge This attribute indicates the Current simultaneous busy DS0 channels on this Trunk. A busy channel is when the Physical DS0 Termination isn't in Null context or OOS. A Trunk is either E1 or T1. Mib name: acpmtrunkutilizationval Trunk Calls Duration RT Gauge Value of gauge or counter. Mib name: acpmpstntrunkactivitysecondsval Trunk Errored Seconds RT Gauge This attribute indicates amount of Errored Seconds encountered by a DS1 interface in the previous 24 hour interval. Invalid 15 minute intervals count as 0. Mib name: dsx1totaless Trunk Controlled Slip Seconds Trunk Path Coding Violations Trunk Bursty Errored Seconds Tel to IP Trunk Established Calls IP to Tel Trunk Established Calls RT Gauge This attribute indicates amount of Controlled Slip Seconds encountered by a DS1 interface in the previous 24 hour interval. Invalid 15 minute intervals count as 0. Mib name: dsx1totalcsss RT Gauge This attribute indicates amount of Path Coding Violations encountered by a DS1 interface in the previous 24 hour interval. Invalid 15 minute intervals count as 0. Mib name: dsx1totalpcvs RT Gauge This attribute indicates amount of Bursty Errored Seconds encountered by a DS1 interface in the previous 24 hour interval. Invalid 15 minute intervals count as 0. Mib name: dsx1totalbess RT Gauge Value of gauge or counter. Mib name: acpmsiptel2iptrunkestablishedcallsval RT Gauge Value of gauge or counter. Mib name: acpmsipip2teltrunkestablishedcallsval Peformance Monitors and Alarms Guide 60 Document #: LTRT-41604

61 Peformance Monitors and Alarms Guide 2. Performance Monitoring Parameters 2.16 Frame: Trunk Monitoring (Real-Time) Tab: Trunk Performance Frame: Trunk Monitoring (Real-Time), Tab: Trunk Performance Parameter Trunk utilization RT Gauge This attribute indicates the Current simultaneous busy DS0 channels on this Trunk. A busy channel is when the Physical DS0 Termination isn't in Null context or OOS. A Trunk is either E1 or T1. Mib name: acpmtrunkutilizationval Trunk Calls Duration RT Gauge Value of gauge or counter. Mib name: acpmpstntrunkactivitysecondsval Trunk Errored Seconds RT Gauge This attribute indicates amount of Errored Seconds encountered by a DS1 interface in the previous 24 hour interval. Invalid 15 minute intervals count as 0. Mib name: dsx1totaless Trunk Controlled Slip Seconds Trunk Path Coding Violations Trunk Bursty Errored Seconds Tel to IP Trunk Established Calls IP to Tel Trunk Established Calls RT Gauge This attribute indicates amount of Controlled Slip Seconds encountered by a DS1 interface in the previous 24 hour interval. Invalid 15 minute intervals count as 0. Mib name: dsx1totalcsss RT Gauge This attribute indicates amount of Path Coding Violations encountered by a DS1 interface in the previous 24 hour interval. Invalid 15 minute intervals count as 0. Mib name: dsx1totalpcvs RT Gauge This attribute indicates amount of Bursty Errored Seconds encountered by a DS1 interface in the previous 24 hour interval. Invalid 15 minute intervals count as 0. Mib name: dsx1totalbess RT Gauge Value of gauge or counter. Mib name: acpmsiptel2iptrunkestablishedcallsval RT Gauge Value of gauge or counter. Mib name: acpmsipip2teltrunkestablishedcallsval Version Performance Monitoring and Alarms

62 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series This page is intentionally left blank. Peformance Monitors and Alarms Guide 62 Document #: LTRT-41604

63 Peformance Monitors and Alarms Guide 3. Alarms 3 Alarms Supported alarms / events can fall into one of these three categories: Standard traps: traps originated by the media gateway / server - all the standard traps are treated are events. Proprietary alarms / events: traps originated by the media gateway / server and defined in the gateway proprietary MIB. EMS alarms / events: traps originated by the EMS application and defined in the EMS proprietary MIB. To find out which traps are defined as Events refer to 'Alarm Name' or 'Alarm Title' fields in the table. All the events are marked with [Event] prefix. This is how events are marked in the EMS Alarms Browser and Alarms History windows. Each alarm / event described in this section includes the following information: Information Included in Each Alarm Alarm Name Alarm Source Severity Alarm Type Alarm Additional Info SNMP Trap Name SNMP Trap OID Corrective Action The alarm name, as it appears in the EMS Alarm Browser. Possible values of sources if applicable to a specific alarm. This value is displayed from the variable-binding tgtrapglobalssource. For the complete list of Managed Objects, refer to the Mediant 5000 / 8000 Programmers' User Manual. Possible values of severities. This value is displayed from the variablebinding tgtrapglobalsseverity. Alarm type according to ITU X.733 definition. This value is displayed from the variable-binding tgtrapglobalstype. Alarm probable cause according to ITU X.733 definition. This value is displayed from the variable-binding tgtrapglobalsprobablecause. Textual description of specific problem. This value is displayed from the variable-binding tgtrapglobalstextual. The document includes a few examples of the possible values of this field. Additional information fields provided by MG application, depending on the specific scenario. These values are displayed from tgtrapglobalsadditionalinfo1, tgtrapglobalsadditionalinfo2 and tgtrapglobalsadditionalinfo3. The document includes a few examples of the possible values of this field. NOTIFICATION-TYPE Name as it appears in the MIB. NOTIFICATION-TYPE OID as it appears in the MIB. Possible corrective action when applicable. Version Performance Monitoring and Alarms

64 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series 3.1 Standard Traps Cold Start Cold Start SNMPv2-MIB: A coldstart trap signifies that the SNMP entity, supporting a notification originator application, is reinitializing itself and that its configuration may have been altered. coldstart SNMP OID Alarm Title Alarm Type Alarm Source Severity Additional Info1,2,3 Corrective Action [Event] Cold Start Communication Alarm Other Clear Peformance Monitors and Alarms Guide 64 Document #: LTRT-41604

65 Peformance Monitors and Alarms Guide 3. Alarms Link Down Link Down SNMPv2-MIB: A linkdown trap signifies that the SNMP entity, acting in an agent role, has detected that the ifoperstatus object for one of its communication links is about to enter the down state from some other state (but not from the notpresent state). This other state is indicated by the included value of ifoperstatus. [Event] linkdown SNMP OID Alarm Title Alarm Type Alarm Source Severity Additional Info1,2,3 Corrective Action Link Down Communication Alarm Other Major Link Up Link Up SNMPv2-MIB: A linkup trap signifies that the SNMP entity, acting in an agent role, has detected that the ifoperstatus object for one of its communication links left the down state and transitioned into some other state (but not into the notpresent state). This other state is indicated by the included value of ifoperstatus. [Event] linkup SNMP OID Alarm Title Alarm Type Alarm Source Severity Additional Info1,2,3 Corrective Action Link Up Communication Alarm Other Clear Version Performance Monitoring and Alarms

66 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Entity Configuration Change Entity Configuration Change Entity-MIB: An entconfigchange notification is generated when the value of entlastchangetime changes. [Event] entconfigchange SNMP OID Alarm Title Alarm Type Alarm Source Severity Additional Info1,2,3 Corrective Action Entity Configuration Change Equipment Alarm Other Info Authentication Failure Authentication Failure SNMPv2-MIB: An authenticationfailure trap signifies that the SNMP entity has received a protocol message that is no properly authenticated. While all implementations of SNMP entities MAY be capable of generating this trap, the snmpenableauthentraps object indicates whether this trap will be generated. [Event] authenticationfailure SNMP OID Alarm Title Alarm Type Alarm Source Severity Additional Info1,2,3 Corrective Action Authentication Failure Communication Alarm Other Major Peformance Monitors and Alarms Guide 66 Document #: LTRT-41604

67 Peformance Monitors and Alarms Guide 3. Alarms 3.2 EMS Alarms EMS Trap Receiver Binding Error EMS Trap Receiver Binding Error This alarm is generated during server startup if an error occurs indicating that the SNMP trap receiver port is already taken. SNMP OID acemssnmpcannotbinderror AlarmTitle ItuAlarmType AlarmSource Severity [Event] EMS Trap Receiver Binding Error Environmental Alarm EMS Server Application Subsystem Failure Critical Additional Info - Corrective Action Media Gateways Run netstats command to verify which application uses the alarms reception port (by default UDP post 162). EMS application: If it's busy, check which application uses this port. If it's not freed by the EMS application, restart the EMS Server application according to the equipment installation manual. Other network management application: change the EMS application and all managed gateways' default alarm reception ports. All the gateways managed by the EMS Version Performance Monitoring and Alarms

68 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series GW Connection Alarm GW Connection Alarm Originated by the EMS when an SNMP Timeout occurs for the first time in the Media Gateway. SNMP OID acemsnodeconnectionlostalarm AlarmTitle ItuAlarmType AlarmSource Severity Additional Info Corrective Action Media Gateways GW Connection Alarm Communications Alarm Media Gateway Communications Subsystem Failure Critical When an SBA is configured, displays the 'SBA ' field. Communication problem: Try to ping the gateway to check if there is network communication. Default gateway alive: Open the network screen. Check the default gateway IP address and ping it. SNMP Community Strings: Verify that the community string defined in the EMS for the gateway matchs the actual gateway community strings. To check the community string, right-click on the gateway, select the 'Details' menu. Default community strings: read = public, write = private. Hardware Problem: Check that the gateway is alive according to the LEDs. Verify that network and power cables are in place and plugged in. All the gateways managed by the EMS Peformance Monitors and Alarms Guide 68 Document #: LTRT-41604

69 Peformance Monitors and Alarms Guide 3. Alarms GW Mismatch Alarm GW Mismatch Alarm Activated when the EMS detects a hardware, software, predefine or configuration mismatch. Software Mismatch: Activated when the EMS detects a software version mismatch between the actual and the previous definition of the Media Gateway (for example, Version instead of the previously defined ). This is also the case when the new version is not defined in the Software Manager. Hardware Mismatch: Activated when the EMS detects a hardware mismatch between the actual and the previous definition of a Media Gateway. Configuration Mismatch: Activated when the EMS detects a configuration mismatch between the actual parameter values provisioned and previous parameter values provisioned. SNMP OID acemsnomismatchnodealarm AlarmTitle ItuAlarmType AlarmSource GW Mismatch Alarm Equipment Alarm Media Gateway/Software Media Gateway/Hardware Media Gateway/Configuration Other Severity Clear Additional Info - Version Performance Monitoring and Alarms

70 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Corrective Action Software Mismatch: Define the detected version in the EMS Software Manager Perform a Software Upgrade on the gateway with one of the supported versions. Hardware Mismatch: Perform remove / add a gateway from the EMS tree in order to resync EMS and the gateway status Verify in the Software Manager that an appropriate version exists for the hardware type displayed in the error message Configuration Mismatch: Run Configuration Verification command in order to compare EMS configuration and actual MG configuration: Media Gateways -MG configuration is incorrect: use configuration download to update MG with correct configuration saved in the EMS database. -MG is correct, EMS is not updated: use configuration upload to save a correct MG configuration in the EMS database. Check the Actions Journal for recent updates of the gateway. All the gateways managed by the EMS EMS Server Started EMS Server Started Originated each time the server is started or restarted (warm boot/reboot) by the EMS Watchdog Process SNMP OID acemsserverstartup AlarmTitle ItuAlarmType AlarmSource Severity Additional Info - Corrective Action - Media Gateways [Event] EMS Server Started Communications Alarm EMS Server Other Major All the gateways managed by the EMS. Peformance Monitors and Alarms Guide 70 Document #: LTRT-41604

71 Peformance Monitors and Alarms Guide 3. Alarms Software Replaced Software Replaced Originates when the EMS discovers a software version replace between board versions, for example, from V to V (when both versions are managed by the EMS). Software Replace old version : <old version> new version <new version> SNMP OID acemssoftwarereplacealarm AlarmTitle ItuAlarmType AlarmSource Severity Additional Info Corrective Action Media Gateways [Event] Software Replaced Communications Alarm EMS Server Other Info If you initiated a performance measurements polling process before you initiated the software replacement process, the polling process is stopped. No action should be taken; this is an information alarm. All the gateways managed by the EMS Hardware Replaced Hardware Replaced Originated when the EMS discovers a different gateway (according to the MAC address) to what was initially defined, while the Hardware Type remains the same. Hardware Replace is discovered by the MAC address and performed during Board Started trap. SNMP OID acemshardwarereplacealarm AlarmTitle ItuAlarmType AlarmSource Severity Additional Info - Corrective Action - [Event] Hardware Replaced Equipment Alarm Media Gateway Other Major Media Gateways MediaPacks, Mediant 1000, Mediant 2000, Mediant 3000 Version Performance Monitoring and Alarms

72 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series HTTP/HTTPS Access Disabled HTTP/HTTPS Access Disabled Originated when HTTP access is disabled by EMS hardening but the EMS manages media gateways that require HTTP access for software upgrade. Originated on server startup. SNMP OID acemshttpdisabled AlarmTitle ItuAlarmType AlarmSource Severity Additional Info - Corrective Action Media Gateways [Event] HTTP/HTTPS Access Disabled Environmental Alarm EMS Server Application Subsystem Failure Major Separate the gateways between two EMS servers (secured & unsecured) Gateways using the HTTP server for the software upgrade procedure: MediaPacks, Mediant 1000, Mediant 2000, Mediant PM File Generated PM File Generated Originated when a PM file is generated in the EMS server, and it can be retrieved by a higher level management system. SNMP OID acemspmfilegenerate AlarmTitle ItuAlarmType AlarmSource Severity Additional Info Corrective Action - Media Gateways [Event] PM File Generated Other EMS Server Other Info The performance summary data from<start polling interval time> to<timestempfileto> of media gateway<nodeipadd> was saved in PM file <filename>. All Gateways Peformance Monitors and Alarms Guide 72 Document #: LTRT-41604

73 Peformance Monitors and Alarms Guide 3. Alarms PM Polling Error PM Polling Error Originated when a PM History stops collecting performance summary data from MG. Possible reasons are: NTP synchronization lost, Connection Loss, SW Mismatch, etc.. SNMP OID acemspmhistoryalarm AlarmTitle ItuAlarmType AlarmSource Severity Additional Info Corrective Action Media Gateways [Event] PM Polling Error Other EMS Server Other Minor Verify in the '' (see above) the reason why the PM history stopped. When the reason is 'NTP synchronization lost', verify that the gateway and the EMS Server machine are synchronized to the same NTP server and have accurate time definitions. When the reason is 'Software Mismatch', you can stop the PM history collection until the new version is added to the Software Manager. When the reason is 'Connection Loss' between the EMS Server and the gateway, polling continues automatically when the connection is re-established; the purpose of the alarm in this case is to inform users of missing samples. Note: The alarm continues to activate every 15 minutes unless you fix the problem or manually stop PM polling of the Gateway. All Gateways Version Performance Monitoring and Alarms

74 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Cold Start Missed Cold Start Missed Originated when Carrier Grade Alarm System recognizes coldstart trap has been missed. SNMP OID acemsnodecoldstartmissedevent AlarmTitle ItuAlarmType AlarmSource Severity Additional Info Corrective Action Media Gateways [Event] Cold Start Missed Other Receive failure Clear All the managed Gateways Security Alarm Security Alarm Activated when one of more Radius servers are not reachable. When none of the radius servers can be reached, a Critical Severity alarm is generated. SNMP OID acemssecurityalarm AlarmTitle ItuAlarmType Security Alarm Processing Error Alarm AlarmSource EMS Server / Radius <#> Severity Additional Info Corrective Action Media Gateways Other Minor, Major, Critical Peformance Monitors and Alarms Guide 74 Document #: LTRT-41604

75 Peformance Monitors and Alarms Guide 3. Alarms Security Event Security Event This event is generated when a specific user is blocked after reaching the maximum number of login attempts, or when the EMS failed to sync EMS and Mediant 5000 / 8000 users. SNMP OID acemssecurityevent AlarmTitle ItuAlarmType AlarmSource Severity Additional Info Corrective Action Media Gateways [Event] Security Event Other EMS Server / User Name, EMS Sever / User Sync Other Indeterminate Topology Update Event Topology Update Event This event is issued by the EMS when a Gateway or Region is added/removed/updated in the EMS application and includes the following information: Action: Add / Remove / Update GW or Region Region Name GW Name GW IP Note: For opening an EMS client in the MG context, the gateway IP address should be provided. SNMP OID acemstopologyupdateevent Alarm Title Alarm Source Severity Alarm Type [Event] Topology Update EMS Server Indeterminate Other Other Version Performance Monitoring and Alarms

76 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Additional Info Additional Info 1 field will include following details: Region: X1 'X2' [GW: Y1 'Y2' 'Y3' 'Y4'] X1 = Region ID (unique identifier in the EMS data base used for region identification) X2 = Region name as it defined by EMS operator Y1 = GW ID (unique identifier in the EMS data base used for GW identification) Y2 = GW Name as it defined by EMS operator Y3 = GW IP as it defined by EMS operator Y4 = GW Type as it identified by EMS during the first connection to the GW. If first connection was not successful during the add operation, it will trigger an 'Add GW' event with Unknown GW type, and 'Update GW' event once the initial connection to the GW has been successfull. The following GWs will be supported: MP,M1K, M2K, M3K, M5K, M8K Region details will always be part of the alarm, while GW info will be displayed when event is GW related. All the fields related to the GW will always be displayed to allow easy parsing. Examples: (=Add Region) Region: 7 'Test Lab' (=Update Region) Region: 7 'My Updated Region' (=Add GW) Region: 7 'My Updated Region', GW: 22 'MG14' ' ' 'Unknown', PM Polling: disabled (=Update GW) Region: 7 'My Updated Region', GW: 22 'My MG 15' ' ' 'M3K' (=Update GW) Region: 7 'My Updated Region', GW: 22 'My MG 15' ' ', PM Polling: enabled (=Remove GW) Region: 7 'My Updated Region', GW: 22 'My MG 15' ' ' 'M3K', Polling: enabled (=Remove Region) Region: 7 'My Updated Region' Corrective Action Media Gateways Peformance Monitors and Alarms Guide 76 Document #: LTRT-41604

77 Peformance Monitors and Alarms Guide 3. Alarms Topology File Event Topology File Event This event is issued by the EMS when the Topology File is updated on the EMS Server machine.the Topology file is automatically updated upon the addition /removal of a Media Gateway or upon updates to the Media Gateway properties. For more information, refer to the OAMP Integration Guide. SNMP OID acemstopologyfileevent Alarm Title [Event] Topology File Alarm Source Severity Alarm Type Additional Info Corrective Action Media Gateways Indeterminate Other Other File Name: MGsTopologyList.csv Version Performance Monitoring and Alarms

78 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Synchronizing Alarms Event Synchronizing Alarms Event This event is issued when the EMS is not able to retrieve the entire missing alarms list from the History table. Information regarding the number of retrieved alarms, and number of alarms EMS failed to retrieve is provided in the Additional Info field. SNMP OID acemssyncalarmevent Alarm Title Alarm Source Severity Alarm Type Additional Info Corrective Action Media Gateways [Event] Synchronizing Alarms EMS Server Indeterminate Other Other Retrieved x missed alarms, failed to retrieve y alarms Synchronizing Active Alarms Event Synchronizing Active Alarms Event This event is issued when the EMS is not able to perform synchronization with the History alarms table, and instead performs synchronization with the Active Alarms Table. SNMP OID acemssyncactivealarmevent Alarm Title Alarm Source Severity Alarm Type Additional Info Corrective Action Media Gateways [Event] Synchronizing Active Alarms Indeterminate Other Other Peformance Monitors and Alarms Guide 78 Document #: LTRT-41604

79 Peformance Monitors and Alarms Guide 3. Alarms Alarm Supression Alarm This alarm is sent when the EMS suppresses alarms (of the same alarm type and alarm source), once the number of such alarms reaches a configured threshold level in a configured interval (configured in the EMS in the Alarms Settings screen). When this alarm is sent, such alarms are not added to the EMS database and are not forwarded to configured destinations. AlarmSuppressionAlarm SNMP OID Default Severity Alarm Type Alarm Text Status Changes Additional Info Corrective Action Indeterminate Other Threshold crossed. Alarm Suppression activated The alarm is cleared when in the subsequent interval, the number of such alarms falls below the configured threshold. Once the alarm is cleared, then these alarms are once more added to the EMS database and forwarded to configured destinations. Investigate the recurrence of such alarms. Version Performance Monitoring and Alarms

80 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series EMS Keep Alive Alarm This alarm indicates that an SNMP Keep-alive trap has been sent from EMS to a third-party destination such as a Syslog server to indicate EMS liveness (configured in the EMS Alarms Settings window). EMSKeepAliveAlarm SNMP OID Default Severity Alarm Type Alarm Text Indeterminate Other Other EMS Server Keep-Alive Status Changes Additional Info Corrective Action Pre-provisioning Alarm This alarm is generated when the operation for pre-provisioning the device upon initial connection to the EMS fails. SNMP OID AlarmTitle AlarmType AlarmSource Severity Pre-Provisioning operational/violation EMS server The template file could not be applied to the device because there was a mismatch between the template file and the device s existing ini file or there was a mismatch between the device type and the firmware file applied to the device. Critical Additional Info - Corrective Action When this alarm is raised, you cannot reload configuration or firmware files to the device as it has already been connected to the EMS. Instead download these files to the device using the Software Manager and then use the 'Software Upgrade' action. OR Remove the device from the EMS and then reconnect it i.e. repeat the pre-provisioning process. Media Gateways All gateways managed by EMS. Peformance Monitors and Alarms Guide 80 Document #: LTRT-41604

81 Peformance Monitors and Alarms Guide 3. Alarms Disk Space Alarm Disk Space Alarm This alarm is issued in one of the following cases: The Archive Logs directory capacity has reached {0}%. The Oracle partition capacity has reached {0}%. acemsdiskspacealarmcheck SNMP OID AlarmTitle AlarmType AlarmSource Disk Space Alarm Equipment Alarm EMS Server Storage Capacity Problem Severity 70% < Minor 80% < Major 90% < Critical Additional Info Corrective Action The Archive Logs directory: Free space in /ACEMS/NBIF/emsBackup/DBEMS/archivelog/ to avoid system failure. The Oracle partition: Free space using the command rm -f /oracle/diag/diag/rdbms/dbems/dbems/trace/*.tr* to avoid system failure. Media Gateways Version Performance Monitoring and Alarms

82 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Oracle Disk Space Alarm Oracle Disk Space Alarm This alarm is issued when the Oracle partition capacity has reached {0}%. acemsnotenoughoraclespacealarm SNMP OID AlarmTitle AlarmType AlarmSource Oracle Disk Space Alarm Equipment Alarm EMS Server Storage Capacity Problem Severity 70% < Minor 80% < Major 90% < Critical Additional Info Corrective Action Free space using the command rm -f /oracle/diag/diag/rdbms/dbems/dbems/trace/*.tr* to avoid system failure. Media Gateways Peformance Monitors and Alarms Guide 82 Document #: LTRT-41604

83 Peformance Monitors and Alarms Guide 3. Alarms License Alarm License Alarm This alarm is issued when the EMS License approaches or reaches it's expiration date or the EMS server machine ID is no longer valid. aclicensealarm SNMP OID AlarmTitle AlarmType AlarmSource Additional Info Corrective Action Media Gateways License Alarm Other EMS Server Other Info1: Machine ID In The License Is {0} Expiration Date In The License Is {0} Contact your AudioCodes partner ASAP. Note that when notification that this license has expired is received, the server remains connected for a few minutes in order to allow the forwarding traps to northbound destinations. Alarm Severity Condition Alarm Text Critical Major Clear The license expiration date is less than equal to 7 days. The license expiration date is more than 7 days and less than equal to 30 days. The license expiration date is greater than 30 days. EMS License is about to expire in {0} days. EMS License is about to expire in 1 day. EMS License Will Expire Today EMS License is about to expire in {0} days. Version Performance Monitoring and Alarms

84 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series 3.3 SEM Alarms SEM Failed Calls Alarm SEM Failed Calls Alarm This alarm is raised when the failed calls threshold is crossed and is cleared when the failed calls ratio returns below the threshold value. The description field includes the info: Failed X1% of calls, X2 of X3 calls. acsemrulefailedcallsalarm SNMP OID Alarm Title Alarm Source alarm type Severity Additional Info Corrective Action SEM - Failed Calls Alarm SEM/<Device Name> or SEM/<Link Name> (According to provisioned scope) Quality of service alarm. The minimum or maximum threshold is crossed. According to provisioned thresholds: critical, major or clear Critical or Major severity threshold is Y%: Critical Threshold: 5% of calls (default) Major Threshold: 3% of calls (default Investigate the source (device or link) of the failed calls SEM Voice Quality Alarm SEM Voice Quality Alarm This alarm is raised when the poor quality calls threshold is crossed and is cleared when the poor quality calls ratio returns below the threshold value. The description field includes the info: Poor Quality X1% of calls, X2 of X3 calls. acsemrulepoorqualitycallsalarm SNMP OID Alarm Title Alarm Source Alarm Type Severity Additional Info Corrective Action SEM Voice Quality Alarm SEM/<Device Name> or SEM/<Link Name> (According to provisioned scope) Quality of service alarm. The minimum or maximum threshold is crossed. According to provisioned thresholds: critical, major or clear Critical or Major severity threshold is Y%: Critical Threshold: 10% of calls (default). Major Threshold: 8% of calls (default); Investigate the source (device or link) of the poor quality calls. Peformance Monitors and Alarms Guide 84 Document #: LTRT-41604

85 Peformance Monitors and Alarms Guide 3. Alarms SEM Average Call Duration Alarm SEM Average Call Duration Alarm This alarm is raised when the average call duration time threshold is crossed and is cleared when the average call duration time ratio returns below the threshold value. The description field includes the info: Average Call Duration is X sec. acsemruleavrgcalldurationalarm SNMP OID Alarm Title Alarm Source Alarm Type Severity Additional Info Corrective Action SEM Average Call Duration Alarm SEM/<Device Name> or SEM/<Link Name> (According to provisioned scope) Quality of service alarm. The minimum or maximum threshold is crossed. According to provisioned thresholds: critical, major or clear Critical or Major severity threshold is Y sec. Investigate the source (device or link) reporting the excessive average call duration. Version Performance Monitoring and Alarms

86 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series SEM License Key Alarm SEM License Key Alarm This alarm is sent in the following circumstances: When the number of devices connected to the SEM server approaches or reaches license capacity (shown as 'Devices Number' in the EMS Server Manager License screen). When the number of sessions running on the SEM server approaches or reaches license capacity (shown as 'SEM Sessions' in the EMS Server Manager License screen). acsemlicensekeyalarm SNMP OID Alarm Title Alarm Source Alarm Type Corrective Action SEM License key alarm. SEM server Other Key Expired Contact your AudioCodes representitve to obtain the requiredt license key. Alarm Severity Condition Alarm Text Corrective Action Critical Major Clear The number of Current server load reached currently running 100% of SEM License sessions/devices capacity. has reached 100% of the SEM servers license capacity. The number of Current server load reached currently running 80% of SEM License sessions/devices capacity. has reached 80% of SEM servers license capacity. The number of Clearing currently active currently running device alarm. sessions/devices has dropped below 80% of SEM servers license capacity. Peformance Monitors and Alarms Guide 86 Document #: LTRT-41604

87 Peformance Monitors and Alarms Guide 3. Alarms SEM System Load Alarm SEM System Load Alarm This alarm is sent when the SEM system capacity is high and the system consequently becomes loaded. Three levels are supported: Minor - > Events are not stored for green calls. Trend Info will not be displayed. Major -> Events are not stored. Trend Info will not be displayed. Critical -> Green calls are not stored. acsemcalldroppedalarm SNMP OID Alarm Title Alarm Source Alarm Type Severity SEM System Load Alarm SEM Server Quality of service alarm. AlarmProbableCauseType.THRESHOLDCROSSED MINOR/ MAJOR/ CRITICAL Additional Info Medium load level is reached - {0}%, {1} calls of {2}. / High load level is reached - {0}%, {1} calls of {2}. / Approaching maximal system capacity - {0}%, {1} calls of {2}. Corrective Action Reduce the system load SEM Call Details Storage Level has Changed SEM Call Details Storage Level has Changed This alarm is sent when the operator changes the Call Details Storage Level from one level to another. acsemclientloadflagalarm SNMP OID Alarm Title Alarm Source Alarm Type Severity SEM Call Details Storage Level has been changed. SEM Server Quality of service alarm Threshold crossed. Indeterminate Additional Info Corrective Action Version Performance Monitoring and Alarms

88 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series SEM Time Synchronization Alarm SEM Time Synchronization Alarm This alarm is sent when Device and Server are not synchronized: Server Time: {0}, Device Time: {1}. acsemtimesynchronizationalarm SNMP OID Alarm Title Alarm Source Alarm Type Severity Additional Info Corrective Action SEM Time Synchronization Alarm SEM/<Device Name> or SEM/<Link Name> (According to provisioned scope) Timedomainviolational Timing Problem Critical One of the following reasons will appear: Check your NTP configuration on the device. NTP servers are not configured on the device. Ensure that the SEM server and device time is properly synchronized. Verify that the NTP configuration is correct; verify your network conditions (Firewalls, Ports, etc..) and make sure that the NTP sync of the SEM server and/or the devices is performed correctly. Refer to the EMS client / Help menu / EMS Server Configuration frame to verify the network configuration. See above. Peformance Monitors and Alarms Guide 88 Document #: LTRT-41604

89 Peformance Monitors and Alarms Guide 3. Alarms SEM AD Lync Connection Alarm This alarm is sent when there is no connectivity with the Lync SQL Server database. acmslyncconnectionalarm SNMP OID Alarm Title Alarm Source Alarm Type Severity Additional Info Corrective Action SEM AD Lync Connection Alarm Lync SQL Server Communications alarm Communications sub-system failure Critical Check the Lync SQL server for problems. Version Performance Monitoring and Alarms

90 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series SEM MS Lync AD Server Alarm This alarm is sent when there is no connectivity with the Active Directory LDAP server. acsemmslyncadserveralarm SNMP OID Alarm Title Alarm Source Alarm Type Severity Additional Info Corrective Action SEM MS Lync AD Server Alarm Active Directory LDAP server Communications alarm Communications sub-system failure Critical SEM - AD Lync connection alarm Check the MS Lync AD server for problems SEM Rule Bandwidth Alarm This alarm is sent when the media bandwidth for the node or link falls below or exceeds the threshold values configured in the SEM Quality Alerts window. acsemrulebandwidthalarm SNMP OID Alarm Title Default Severity Alarm Type Alarm Text Status Changes Additional Info Corrective Action SEM Rule Bandwidth Alarm According to provisioned thresholds: critical, major or clear. Quality of service alarm Threshold crossed Maximum Bandwidth of X Kb/sec Check the node's or link's maximum bandwidth capacity matches the required capacity. Peformance Monitors and Alarms Guide 90 Document #: LTRT-41604

91 Peformance Monitors and Alarms Guide 3. Alarms SEM Rule Max Concurrent Calls Alarm This alarm is sent when the maximum concurrent calls for the node or link falls below or exceeds the threshold values configured in SEM Quality Alerts window. acsemrulemaxconcurrentcallsalarm SNMP OID Default Severity Alarm Type Alarm Text Status Changes Additional Info Corrective Action According to provisioned thresholds: critical, major or clear Quality of service alarm Threshold crossed. Max Concurrent Calls of X Check that the node's or link's maximum number of concurrent calls matches the required capacity. Version Performance Monitoring and Alarms

92 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series 3.4 Endpoint Alarms Registration Failure Alarm IP Phone Registration Failure Alarm This alarm is raised when a SIP registration (with a PBX) for the IP Phone fails. IPPhoneRegisterFailure OID Alarm Title Alarm Source Alarm Type Severity Corrective Action Registration Failure IP Phone communicationsalarm(1) communicationsprotocolerror(5) Critical The problem is typically not related to the phone, but to the server. The user/phone may not be defined, or may be incorrectly defined, or may previously have been defined but the username (for example) may have been changed, causing the registration to fail. Make sure the username and password credentials are identical in the server and phone, and weren't changed; server-phone credentials must be synchronized. Make sure the server is responsive Lync Survivable Mode Start Alarm IP Phone Survivable Mode Start Alarm This alarm is raised when the IP Phone enters Survivable mode state with limited services in the Microsoft Lync environment. IPPhoneSurvivableModeStart OID Alarm Title Alarm Source Alarm Type Survivable Mode Start IP Phone Other(0) other (0) Severity Corrective Action Major The problem is typically not related to the phone, but to the server or network. Make sure all servers in the enterprise's network are up. If one is down, limited service will result. Peformance Monitors and Alarms Guide 92 Document #: LTRT-41604

93 Peformance Monitors and Alarms Guide 3. Alarms Lync Login Failure Alarm IP Phone Lync Login Failure Alarm This alarm is raised when the IP Phone fails to connect to Microsoft Lync Server during sign in. IPPhoneLyncLoginFailure OID Alarm Title Alarm Source Alarm Type Severity Additional Info Corrective Action Lync Login Failure IP Phone communicationsalarm(1) communicationsprotocolerror(5) Critical TlsConnectionFailure NtpServerError This alarm may typically occur if the user is not registered - or is registered incorrectly - in the Lync Server. Make sure that username, password and PIN code are correctly configured and valid in the Lync Server. Try resetting them. Try redefining the user Endpoint License Alarm Endpoint License Alarm This alarm is issued for the following scenarios: When the number of endpoints currently running on the SEM server (shown as 'IP Phones Number' under 'SEM' in the EMS Server Manager License screen) approaches or reaches its license capacity. When the number of endpoints currently running on the EMS server (shown as 'IP Phones Number' under 'EMS for IP Phones' in the EMS Server Manager License screen) approaches or reaches its license capacity. acendpointlicensealarm SNMP OID Alarm Title Alarm Source Alarm Type Additional Info Corrective Action Endpoint License Alarm SEM Server/EMS Server Other Key Expired Endpoint License capacity {0} devices. Contact your AudioCodes partner ASAP Alarm Severity Condition Alarm Text Corrective Action Version Performance Monitoring and Alarms

94 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Critical Major Clear Currently connected devices are equivelant to 100% of Endpoints License capacity. Currently connected devices are equivelant to reached 80% of Endpoints License capacity. Clearing currently active alarm Currently running devices reached 100% of Endpoints License capacity. Currently running devices reached 80% of Endpoints License capacity. Clear - Clearing currently active alarm Endpoint Server Overloaded Alarm Endpoint Server Overloaded Alarm This alarm is issued when the SEM Endpoint server process is overloaded with RFC 6035 Publish messages. This causes new RFC 6035 SIP PUBLISH messages () to be dropped from the queue for this process. acendpointserveroverloadalarm SNMP OID Alarm Title Alarm Text Alarm Source Alarm Type Severity Endpoint Server Overloaded Alarm SEM Endpoint Server Overloaded! New Publish Messages Dropped SEM Server Other Queue Size exceeded Critical Additional Info Maximum Endpoint Server waiting queue size {0}. Corrective Action Reduce the endpoint traffic load on the EMS server. Peformance Monitors and Alarms Guide 94 Document #: LTRT-41604

95 Peformance Monitors and Alarms Guide 3. Alarms 3.5 Device Alarms Board Fatal Error Board Fatal Error Sent whenever a fatal device error occurs. acboardfatalerror SNMP OID Alarm Title Alarm Type Probable Cause Board Fatal Error equipmentalarm underlyingresourceunavailable (56) Alarm Severity Condition <text> Corrective Action Critical (default) Stays 'Critical' until reboot. A 'Clear' trap is not sent. Any fatal error After fatal error - Board Fatal Error: A run-time specific string describing the fatal error 1. Capture the alarm information and the Syslog clause, if active. 2. Contact AudioCodes' Support Center at support@audiocodes.com which will want to collect additional data from the device and perform a reset. Version Performance Monitoring and Alarms

96 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Configuration Error Configuration Error Sent when the device's settings are invalid. The trap contains a message stating/detailing/explaining the invalid setting. acboardconfigurationerror SNMP OID Alarm Title AlarmType Probable Cause [Event] Configuration Error equipmentalarm underlyingresourceunavailable (56) Alarm Severity Condition <text> Corrective Action Critical(default) Stays 'Critical' until reboot. A 'Clear' trap is not sent. A configuration error was detected After configuration error Board Config Error: A run-time specific string describing the configuration error - 1. Check the run-time specific string to determine the nature of the configuration error. 2. Fix the configuration error using the appropriate tool: Web interface, EMS, or ini file. 3. Save the configuration and if necessary reset the device. Peformance Monitors and Alarms Guide 96 Document #: LTRT-41604

97 Peformance Monitors and Alarms Guide 3. Alarms Temperature Alarm This alarm is relevant for the Mediant 2600 and Mediant 4000 devices. Temperature Alarm Sent when the device exceeds its temperature limits. acboardtemperaturealarm SNMP OID Alarm Title Alarm Type Alarm Source Temperature Alarm equipmentalarm System#0 The air filter is saturated. One of the fans work slower than expected. temperatureunacceptable (50) Alarm Severity Condition <text> Corrective Action Critical Cleared Internal temperature is too high for normal operation Temperature returns to normal operating values Board temperature too high - - Check that the ambient environment around the chassis was not changed (room temperature, air-conditioner, and location of the chassis on the site). If the ambient environment is the same, make sure that all unoccupied module slots are covered with blank panels. Check the chassis ventilation outlet and make sure that they are not obstructed for air flow. Check if you also received a Fan Tray alarm, which indicates that one or more fans in the Fan Tray are faulty (major). If this is the case, send the faulty Fan Tray to AudioCodes as RMA. Send an RMA request to AudioCodes for the Fan Tray. Version Performance Monitoring and Alarms

98 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Initialization Ended Initialization Ended This alarm is sent when the device is initialized and ready to run. acboardevboardstarted SNMP OID Alarm Title [Event] Initialization Ended Alarm Type Equipment Alarm Alarm Source Other Severity Major Additional Info1,2,3 NULL Board Resetting Following Software Reset Board Resetting Following Software Reset This alarm indicates that the device has started the reset process - following a software reset. acboardevresettingboard SNMP OID Alarm Title Alarm Type Alarm Source Severity Additional Info1,2,3 Corrective Action Board Resetting Following Software Reset Other Other Critical 'AdditionalInfo1', 'AdditionalInfo2', 'AdditionalInfo3', A network administrator has taken action to reset the device. No corrective action is needed. Peformance Monitors and Alarms Guide 98 Document #: LTRT-41604

99 Peformance Monitors and Alarms Guide 3. Alarms Feature Key Related Error Feature Key Related Error Sent to relay Feature Key errors etc. acfeaturekeyerror SNMP OID Alarm Title Feature Key Related Error Severity Critical Alarm Type processingerroralarm configurationorcustomizationerror (7) Alarm Text Feature key error Note Support for this alarm is pending Gateway Administrative State Changed Gateway Administrative State Changed This alarm indicates that the administrative state of the gateway has been changed to a new state. Note that all state changes are instigated by the parameter acgwadminstate. Time limit set in the parameter acgwadminstatelockcontrol - 'GateWay shutting down. Max time to LOCK %d sec' No time limit in the parameter acgwadminstatelockcontrol - 'GateWay is shutting down. No time limit.' When reaching lock state - 'GateWay is locked' When the gateway is SET to unlocked - 'GateWay is unlocked (fully active again)' acgwadminstatechange SNMP OID Alarm Title Alarm Type Administrative State Change processingerroralarm outofservice (71) Alarm Severity Condition <text> Corrective Action Major (default) Admin state changed to shutting down Network element admin state change alarm: Gateway is shutting down. No time limit. No corrective action is required. A network administrator took an action to gracefully lock the device. Version Performance Monitoring and Alarms

100 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Major Cleared Admin state changed to locked Admin state changed to unlocked Locked No corrective action is required. A network administrator took an action to lock the device, or a graceful lock timeout occured. - No corrective action is required. A network administrator has taken an action to unlock the device. Peformance Monitors and Alarms Guide 100 Document #: LTRT-41604

101 Peformance Monitors and Alarms Guide 3. Alarms No Free Channels Available No Free Channels Available This alarm indicates that almost no free resources for the call are available. Activated only if the parameter EnableRai is set. The threshold is determined according to parameters RAIHIGHTHRESHOLD and RAILOWTHRESHOLD. acboardcallresourcesalarm SNMP OID Alarm Title AlarmType Alarm Source No Free Channels Available processingerroralarm 'GWAPP' softwareerror (46) Alarm Severity Condition <text> Corrective Action Major(default) Cleared Percentage of busy channels exceeds the predefined RAI high threshold Percentage of busy channels falls below the predefined RAI low threshold Call resources alarm Expand system capacity by adding more channels (trunks) -OR- Reduce traffic - Note that to enable this alarm, the Remote Alarm Indication (RAI) mechanism must be activated (EnableRAI = 1). Version Performance Monitoring and Alarms

102 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Gatekeeper/Proxy not Found or Registration Failed Proxy not Found or Registration Failed The alarm is sent in the following scenarios: Physical FXO port is up or down (Out-of-Service or OOS). The FXO line can be down due to, for example, port disconnected or insufficient current and voltage. (Syslog message event is ANALOG_IF_LINE_DISCONNECTED.) Physical BRI or PRI (E1/T1) port is up or down (OOS). Proxy is not found or registration fails. In such a case, the device's routing table may be used for routing instead of the Proxy. Connection to the Proxy is up or down. Failure in TDM-over-IP call - transparent E1/T1 without signalling. Connection to the Proxy Set associated with the trunk/line is up/down. Failure in server registration for the trunk/line. Failure in a Serving IP Group for the trunk. Failure in a Proxy Set. acboardcontrollerfailurealarm SNMP OID Alarm Source Alarm Title Alarm Type 'GWAPP' Proxy not Found or Registration Failed processingerroralarm softwareerror (46) Alarm Severity Condition Text Additional Information Major(default) FXO physical port is down "BusyOut Line n Link failure" Where n represents the FXO port number (0 for the first port). Verify that the FXO line is securely cabled to the device's FXO port. BRI or PRI physical port is down "BusyOut Trunk n Link failure" Where n represents the BRI or PRI port number (0 for the first port). Verify that the digital trunk is securely cabled to the device's digital port. Proxy has not been found or registration failure "Proxy not found. Use internal routing" -OR- "Proxy lost. Looking for another Proxy" Check the network layer Make sure that the proxy IP and port are configured correctly. Connection to Proxy is down "BusyOut Trunk/Line n Connectivity Proxy failure" - Peformance Monitors and Alarms Guide 102 Document #: LTRT-41604

103 Peformance Monitors and Alarms Guide 3. Alarms Cleared Connection to the Proxy Set associated with the trunk or line is down Failure in a Proxy Set Failure in TDMover-IP call Failure in server registration for the trunk/line Failure in a Serving IP Group for the trunk Proxy is found. The 'Cleared' message includes the IP address of this Proxy. "BusyOut Trunk/Line n Proxy Set Failure" Where n represents the BRI/ PRI trunk or FXO line. "Proxy Set ID n" Where n represents the Proxy Set ID. "BusyOut Trunk n TDM over IP failure (Active calls x Min y)" Where n represents the BRI/ PRI trunk. "BusyOut Trunk/Line n Registration Failure" Where n represents the BRI/ PRI trunk or FXO line. "BusyOut Trunk n Serving IP Group Failure" Where n represents the BRI or PRI trunk ID Version Performance Monitoring and Alarms

104 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Ethernet Link Down Alarm Ethernet Link Down Alarm This alarm indicates that the Ethernet link is down or remote Ethernet link is down and the board has no communication to any other host. No link at all. Link is up again. Primary link is down only - 'Primary Link is lost. Switching to Secondary Link' acboardethernetlinkalarm SNMP OID Alarm Title Alarm Source Alarm Type Ethernet Link Down Alarm All except Mediant 3000: Board#<n>/EthernetLink#0 (where n is the slot number) Mediant 3000: Chassis#0/Module#<n>/EthernetLink#0 (where n is the blade's slot number) This trap relates to the Ethernet Link Module (the #0 numbering doesn't apply to the physical Ethernet link). equipmentalarm underlyingresourceunavailable (56) Alarm Severity Condition <text> Corrective Action Major Critical(default) Cleared Fault on single interface Fault on both interfaces Both interfaces are operational Ethernet link alarm: Redundant link is down No Ethernet link 1. Ensure that both Ethernet cables are plugged into the back of the system. 2. Observe the system s Ethernet link lights to determine which interface is failing. 3. Reconnect the cable or fix the network problem - Note that the alarm behaves differently when coming from the redundant or the active modules of a High Availability (HA) system. The alarm from the redundant is raised when there is an operational HA configuration in the system. There is no critical severity for the redundant module losing both its Ethernet links as that is conveyed in the no HA alarm that follows such a case. Peformance Monitors and Alarms Guide 104 Document #: LTRT-41604

105 Peformance Monitors and Alarms Guide 3. Alarms System Component Overloaded System Component Overloaded This alarm is raised when there is an overload in one or more of the system's components. acboardoverloadalarm SNMP OID Severity Alarm Type Alarm Source Major processingerroralarm 'GWAPP' softwareerror (46) Alarm Severity Condition <text> Corrective Action Major(default) Cleared An overload condition exists in one or more of the system components The overload condition passed "System CPU overload condition - IdleUtilization percentage=%d Where %d is the percentage of available CPU resources remaining System CPU overload condition - IdleUtilization percentage=% 1. Make sure that the syslog level is 0 (or not high). 2. Make sure that DebugRecording is not running. 3. If the system is configured correctly, reduce traffic. - Version Performance Monitoring and Alarms

106 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Active Alarms Table Overflow Active Alarms Table Overflow This alarm is raised when there are too many alarms to fit into the active alarm table. The status stays major until reboot as it denotes a possible loss of information until the next reboot. If an alarm was raised when the table was full, it is possible that the alarm is active, but does not appear in the active alarm table. acactivealarmtableoverflow SNMP OID Alarm Title Alarm Type Alarm Source [Event] Active Alarm Table Overflow Processing Error Alarm MG resourceatornearingcapacity (43) Severity Additional Info1,2,3 - Corrective Action Major Some alarm information may have been lost, but the ability of the device to perform its basic operations has not been impacted. A reboot is the only way to completely clear a problem with the active alarm table. Contact your first-level group. Peformance Monitors and Alarms Guide 106 Document #: LTRT-41604

107 Peformance Monitors and Alarms Guide 3. Alarms Operational State Change Operational State Change This alarm is raised if the operational state of the node is disabled. The alarm is cleared when the operational state of the node is enabled. acoperationalstatechange SNMP OID Alarm Title Alarm Source Alarm Type Operational State Change processingerroralarm outofservice (71) Alarm Severity Condition <text> Corrective Action Major(default) Cleared Operational state changed to disabled Operational state changed to enabled Network element operational state change alarm. Operational state is disabled. - - The alarm is cleared when the operational state of the node goes to enabled. In IP systems, check for initialization errors - in IP systems the operational state of the node is disabled if the device fails to properly initialize. Look for other alarms and Syslogs that might provide additional information about the error. Version Performance Monitoring and Alarms

108 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Keep Alive Trap Keep Alive Trap Part of the NAT traversal mechanism. If the STUN application in the device detects a NAT, this trap is sent on a regular time laps - 9/10 of the acsysstunbindinglifetime object. The AdditionalInfo1 varbind has the MAC address of the device. ackeepalive SNMP OID Alarm Title Alarm Source Alarm Type other (0) other (0) Default Severity Event Text Status Changes Condition Trap Status Note [Event] Keep Alive Trap Indeterminate Keep alive trap The STUN client is enabled and identified as a NAT device or doesn t locate the STUN server. The ini file contains the following line SendKeepAliveTrap=1 Trap is sent Keep-alive is sent every 9/10 of the time defined in the parameter NatBindingDefaultTimeout. Peformance Monitors and Alarms Guide 108 Document #: LTRT-41604

109 Peformance Monitors and Alarms Guide 3. Alarms NAT Traversal Alarm NAT Traversal Alarm This alarm is sent when the NAT is placed in front of a device and is identified as a symmetric NAT. It is cleared when a non-symmetric NAT or no NAT replace the symmetric one. acnattraversalalarm SNMP OID Alarm Title Alarm Type other (0) Alarm Source NAT Traversal Alarm MG other (0) Severity Additional Info1,2,3 - Status Changes Corrective Action Indeterminate The STUN client in the device is enabled and has either identified a NAT or is not finding the STUN server. Keep-alive is sent out every 9/10 of the time defined in the 'NatBindingDefaultTimeout' parameter. See Version Performance Monitoring and Alarms

110 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Enhanced BIT Status Trap Enhanced BIT Status Sent for the status of the BIT (Built In Test). The information in the trap contains blade hardware elements being tested and their status. The information is presented in the Additional Info fields. acenhancedbitstatus SNMP OID Alarm Title Severity Alarm Source Alarm Type Enhanced BIT Status Indeterminate BIT Other other (0) Alarm Text Status Changes Additional Info-1 Additional Info-2 Additional Info-3 Corrective Action Notification on the board hardware elements being tested and their status. BIT Type: Offline, startup, periodic BIT Results: BIT_RESULT_PASSED BIT_RESULT_FAILED Buffer: Number of bit elements reports Not relevant Threshold of Performance Monitored Object Exceeded Threshold of Performance Monitored Object Exceeded Sent every time the threshold of a Performance Monitored object (counter or gauge) ('Minimum', 'Average', 'Maximum', 'Distribution below/above/between thresholds', and 'Low and high thresholds') is crossed. The severity field is 'Indeterminate' when the crossing is above the threshold and 'Cleared' when it goes back under the threshold. The 'Source' varbind in the trap indicates the object for which the threshold is being crossed. acperformancemonitoringthresholdcrossing SNMP OID Alarm Title Alarm Type Alarm Source Severity Threshold of Performance Monitored Object Exceeded Other MO Path Other Indeterminate (this is a notification; it's not automatically cleared) Peformance Monitors and Alarms Guide 110 Document #: LTRT-41604

111 Peformance Monitors and Alarms Guide 3. Alarms Additional Info1,2,3 - Corrective Action - Sent every time the threshold of a Performance Monitored object (counter or gauge) ('Minimum', 'Average', 'Maximum', 'Distribution below/above/between thresholds', and 'Low and high thresholds') is crossed. The severity field is 'Indeterminate' when the crossing is above the threshold and 'Cleared' when it goes back under the threshold. The 'Source' varbind in the trap indicates the object for which the threshold is being crossed. acperformancemonitoringthresholdcrossing Version Performance Monitoring and Alarms

112 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series HTTP Download Result HTTP Download Result This is a log message (not alarm) indicating both sucessful and failed HTTP Download result. achttpdownloadresult SNMP OID Alarm Title Alarm Source Alarm Type Severity Additional Info Corrective Action - [Event] HTTP Download Result processingerroralarm (3) for failures and other (0) for success Other Indeterminate There are other possible textual messages describing NFS failures or success, FTP failure or success Fan Tray Alarm This alarm applies to the Mediant 2600 and Mediant 4000 gateways. Fan Tray Alarm This alarm is activated in one of the following cases: Fan-Tray is missing One or more fans in the fan-tray is faulty. Fan tray is in place and fans are functioning. acfantrayalarm SNMP OID Alarm Title Alarm Source Alarm Text Alarm Type Fan Tray Alarm Chassis#0/FanTray#0 Fan-Tray Alarm <text> equipmentalarm One or more fans on the Fan Tray module stopped working. One or more fans on the Fan Tray module works slower than expected (heatingventcoolingsystemproblem) Alarm Severity Condition <text> Corrective Action Critical Fan-Tray is missing. Fan-Tray is missing 1. Check if the Fan Tray module is inserted in the chassis. 2. If the Fan Tray module was removed from the chassis, reinsert it. 3. If the Fan Tray module has Peformance Monitors and Alarms Guide 112 Document #: LTRT-41604

113 Peformance Monitors and Alarms Guide 3. Alarms Major Cleared When one or more fans in the Fan Tray are faulty. Fan Tray module is in place and fans are working. Fan-Tray is faulty - - already been inserted in the chassis and the alarm is active, send a Return Merchandise Authorization (RMA) request to AudioCodes. Warning: When removing the Fan Tray module while the power is on (or after it has recently been switched off), the blades may still be rotating at high speeds. Therefore, to avoid bodily harm, make sure that you don't touch the fan blades. Fan Tray module is faulty. Send a Return Merchandise Authorization (RMA) request to AudioCodes. Version Performance Monitoring and Alarms

114 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Power Supply Alarm This alarm applies to the Mediant 2600 and Mediant 4000 gateways. Power Supply Alarm This alarm is activated in one of the following cases: The HA (High Availability) feature is active and one of the power supply units is faulty or missing. PS unit is inserted in its location and functioning. acpowersupplyalarm SNMP OID Alarm Title Alarm Source Alarm Type Power Supply Alarm Chassis#0/PowerSupply#<m>, where m is the power supply s slot number equipmentalarm powerproblem Alarm Severity Condition <text> Corrective Action Major (default) The HA (High Availability) feature is active (applicable only to Mediant 3000) and one of the power supply units is faulty or missing. Power-Supply Alarm. Power-Supply is missing. 1. Check if the unit is inserted in the chassis. 2. If it was removed from the chassis, re-insert it. 3. If it's inserted in the chassis and the alarm is active, send a Return Merchandise Authorization (RMA) request to AudioCodes. Cleared PS unit is placed and working. - - Peformance Monitors and Alarms Guide 114 Document #: LTRT-41604

115 Peformance Monitors and Alarms Guide 3. Alarms HA System Fault Alarm HA System Fault Alarm This alarm originates when: HA feature is active but the system is NOT working in HA mode. Reason is specified (for example: SW WD exception error, HW WD exception error, SAT device is missing, SAT device error, DSP error, BIT tests error, etc). HA feature is active and the redundant module is in start up mode but hasn't connected yet HA system is active achasystemfaultalarm SNMP OID Alarm Title Alarm Source AlarmType HA System Fault Alarm System#0/Module#<m>, where m is the blade module s slot number qualityofservicealarm outofservice Alarm Severity Condition <text> Corrective Action Critical (default) HA feature is active but the system is not working in HA mode Fatal exception error TCPIP exception error Network processor exception error (applicable only to Mediant 3000) High Availability (HA) was lost due to switchover and should return automatically after a few minutes. Corrective action is not required. HA was lost due to switchover and should return automatically after a few minutes. Corrective action is not required. HA was lost due to switchover and should return automatically after a few minutes. Corrective action is not required. SW WD exception error HA was lost due to switchover and should return automatically after a few minutes. Corrective action is not required. HW WD exception error SAT device is missing (applicable only to Mediant 3000) HA was lost due to switchover and should return automatically after a few minutes. Corrective action is not required. HA was lost due to switchover and should return automatically after a few minutes. Corrective action is not required. Version Performance Monitoring and Alarms

116 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series SAT device error (applicable only to Mediant 3000) DSP error (applicable only to Mediant 3000 and Mediant 4000) BIT tests error PSTN stack error (applicable only to Mediant 3000) Keep Alive error Software upgrade Manual switch over Manual reset Board removal (applicable only to Mediant 3000) TER misplaced (applicable only to Mediant 3000) HW fault. TER in slot 2 or 3 is missing (applicable only to Mediant 3000) HW fault. TER has old version or is not functional (applicable only to Mediant 3000) HA was lost due to switchover and should return automatically after a few minutes. Corrective action is not required. HA was lost due to switchover and should return automatically after a few minutes. Corrective action is not required. HA was lost due to switchover and should return automatically after a few minutes. Corrective action is not required. HA was lost due to switchover and should return automatically after a few minutes. Corrective action is not required. HA was lost due to switchover and should return automatically after a few minutes. Corrective action is not required. HA was lost due to switchover and should return automatically after a few minutes. Corrective action is not required. HA was lost due to switchover and should return automatically after a few minutes. Corrective action is not required. HA was lost due to a system reset and should return automatically after few minutes. Corrective action is not required. Return the removed board to the system. Place the TER card according to the User's Manual Place the TER card according to the User's Manual Replace the TER card. Peformance Monitors and Alarms Guide 116 Document #: LTRT-41604

117 Peformance Monitors and Alarms Guide 3. Alarms Minor Cleared HA feature is active and the redundant module is in startup mode and hasn t connected yet HA system is active HW fault. invalid TER Type (applicable only to Mediant 3000) HW fault. invalid TER active/redundant state (applicable only to Mediant 3000) HW fault. Error reading GbE state (applicable only to Mediant 3000) Redundant module is missing (applicable only to Mediant 3000) Redundant is not connecting (applicable only to Mediant 3000) Redundant is not reconnecting after deliberate restart No Ethernet Link in redundant module SA module faulty or missing (applicable only to Mediant 3000) Eth link error Higher HA priority (Not applicable to Mediant 3000) Network watchdog error Waiting for redundant to connect (applicable only to Mediant 3000) - - Replace the TER card. Replace the TER card. Replace the TER card. 3. Insert the redundant module into the system. 4. If the error continues, reset / replace the module. Reset / replace the redundant module. Reset / replace the redundant module. Connect Ethernet links to the redundant module Make sure the Shelf Alarm module is inserted correctly. HA was lost due to switchover, Connect the Eth link back. HA was lost due to switchover to unit with higher HA priority and should return automatically after a few minutes. Corrective action is not required. HA was lost due to switchover, fix the network connectivity from failed unit. Corrective action is not required. Version Performance Monitoring and Alarms

118 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series HA System Configuration Mismatch Alarm HA System Configuration Mismatch Alarm HA feature is active. The active module was unable to transfer the License Key to the redundant module. achasystemconfigmismatchalarm SNMP OID Alarm Source Alarm Type System#0/Module#<m>, where m is the blade module s slot number processingerroralarm configurationorcustomizationerror Alarm Severity Condition <text> Corrective Action Major (default) Cleared HA feature is active: License Keys of Active and Redundant modules are different. The Active module was unable to pass on to the Redundant module the License Key. License key of the Redundant module is invalid. Successful License Key update Configuration mismatch in the system: Active and Redundant modules have different feature keys. Fail to update the redundant with feature key. Feature key did not update in redundant module. The feature key was successfully updated in the redundant module The actions for the conditions are described below. Update the Feature Keys of the Active and Redundant modules. Replace the Feature Key of the Redundant module it may be invalid. Replace the Feature Key of the Redundant module it may be invalid. - Peformance Monitors and Alarms Guide 118 Document #: LTRT-41604

119 Peformance Monitors and Alarms Guide 3. Alarms HA System Switch Over Alarm HA System Switch Over Alarm Sent when a switchover from the active to the redundant module has occurred. achasystemswitchoveralarm SNMP OID Default Severity Alarm Source Event Type Critical System#0/Module#<m>, where m is the blade module s slot number qualityofservicealarm outofservice Alarm Severity Condition <text> Corrective Action Critical (default) Cleared A switchover from the active to the redundant unit has occurred 10 seconds have passed since the switchover Switch-over: See the achasystemfaultalarm table above - - See Section above for details. Version Performance Monitoring and Alarms

120 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Hitless Software Upgrade Alarm This alarm is relevant for the Mediant 2600 HA, Mediant 4000 HA, Mediant SE SBC HA, and Mediant VE SBC HA devices. achitlessupdatestatus A Notification trap that is sent out at the beginning and the end of a Hitless SW update. Failure during the process will also instigate the trap. achitlessupdatestatus SNMP OID Alarm Title Alarm Source Alarm Type Probable Cause Hitless Update event Automatic Update Other Other Alarm Severity Condition <text> Corrective Action Indeterminate A notification trap sent at the beginning and end of a hitless software update. Failure during the software update also activates the trap. Hitless: Start software upgrade. Hitless fail: Invalid cmp file file - missing Version parameter. Hitless fail: The software version stream name is too long. Hitless fail: Invalid cmp file - missing UPG parameter. Hitless fail: Hitless software upgrade is not supported. Hitless: Software upgrade ended successfully. Hitless Update Event The corrective action for each condition is described below. Corrective action is not required. Replace the cmp file with a valid one. Replace the cmp file with a valid one. Replace the cmp file with a valid one. Replace the cmp file with a valid one that supports hitless upgrade of the software from the current version to the new one. Corrective action is not required. Peformance Monitors and Alarms Guide 120 Document #: LTRT-41604

121 Peformance Monitors and Alarms Guide 3. Alarms IPv6 This alarm indicates when an IPv6 address already exists or an IPv6 configuration failure has occurred. The description generated is "IP interface alarm. IPv6 Configuration failed, IPv6 will be disabled". acipv6erroralarm SNMP OID Alarm Title IPv6 Default Severity Alarm Source Alarm Type Additional Info Critical System#0/Interfaces#<n>. operationalviolation communicationsprotocolerror Status stays critical until reboot. A clear trap is not sent. Corrective Action Find a new IPV6 address and reboot. Alarm Severity Condition <text> Corrective Action Critical (default) Stays 'Critical' until reboot. A 'Clear' trap is not sent. Bad IPv6 address (already exists) After the alarm is raised. IP interface alarm: IPv6 configuration failed, IPv6 will be disabled. - - Find a new IPV6 address. Reboot the device SAS Emergency Mode Alarm This alarm applies to SIP Gateways. GW SAS Emergency Mode Alarm This alarm is sent by the Stand-Alone Survivability (SAS) application when switching from Normal" mode to Emergency" mode. This alarm is cleared once the SAS returns to Normal" mode. acgwsasemergencymodealarm SNMP OID Alarm Title GW SAS Emergency Mode Alarm Alarm Source Alarm Type Other Other Severity Additional Info Corrective Action Check network communication with the Proxy Version Performance Monitoring and Alarms

122 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Software Upgrade Alarm Software Upgrade Alarm This alarm is generated when the Software upgrade failure occurs. acswupgradealarm SNMP OID Alarm Title Software Upgrade alarm Alarms Source System#0 Alarm Type processingerroralarm softwareprogramerror Alarm Severity Condition <text> Corrective Action Major (default) Raised upon software upgrade errors SW upgrade error: Firmware burning failed. Startup system from Bootp/tftp. Start up the system from BootP/TFTP NTP server Status Alarm NTP server Status Alarm This alarm is raised when the connection to the NTP server is lost. It is cleared when the connection is reestablished. Unset time (as a result of no connection to NTP server) may result in functionality degradation and failure in device. acntpserverstatusalarm SNMP OID Alarm Title Alarm Source Alarm Type NTP server Status Alarm communicationsalarm communicationssubsystemfailure Alarm Severity Condition <text> Corrective Action Major(default) Minor No initial communication to Network Time Protocol (NTP) server. No communication to NTP server after the time was already set once. NTP server alarm. No connection to NTP server. - - Repair NTP communication (the NTP server is down or its IP address is configured incorrectly in the device). Peformance Monitors and Alarms Guide 122 Document #: LTRT-41604

123 Peformance Monitors and Alarms Guide 3. Alarms LDAP Lost Connection LDAP Lost Connection This alarm is raised when there is no connection to the LDAP server. acldaplostconnection SNMP OID Alarm Title Alarm Source Alarm Type Severity Additional Info Corrective Action LDAP Lost Connection communicationsalarm communicationssubsystemfailure If a connection is idle for more than the maximum configured time in seconds that the client can be idle before the LDAP server closes the connection, the LDAP server returns an LDAP disconnect notification and this alarm is raised. Minor / Clear SSH Connection Status [Event] [Event] SSH Connection Status This trap indicates the result of a recent SSH connection attempt. acsshconnectionstatus SNMP OID Alarm Title [Event] SSH Connection Status Alarm Source Alarm Type environmentalalarm unauthorizedaccessattempt/other Severity indeterminate Additional Info Corrective Action Version Performance Monitoring and Alarms

124 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series OCSP server Status Alarm OCSP server Status Alarm This alarm is raised when the OCSP connection is not available. acocspserverstatusalarm SNMP OID Alarm Title OCSP server alarm. Alarm Source Alarm Type communicationsalarm communicationssubsystemfailure Severity Major / Clear Additional Information Corrective Action Media Process Overload Alarm Media Process Overload Alarm This alarm is raised when the media process overloads and is cleared when the load returns to normal. acmediaprocessoverloadalarm SNMP OID Alarm Title Alarm Source Alarm Type Severity Additional Info Corrective Action Media Process Overload Alarm Board#x or System#x processingerroralarm resourceatornearingcapacity Major / Clear Peformance Monitors and Alarms Guide 124 Document #: LTRT-41604

125 Peformance Monitors and Alarms Guide 3. Alarms Ethernet Group Alarm Ethernet Group Alarm This alarm is raised when the in an Ethernet port-pair group (1+1) has no Ethernet port with its link up and is cleared when at least one port has established a link. acethernetgroupalarm SNMP OID Alarm Title Alarm Source Alarm Type Severity Additional Info Corrective Action Ethernet Group alarm. Board#%d/EthernetGroup#%d equipmentalarm underlyingresourceunavailable major Media Realm BW Threshold Alarm Media Realm BW Threshold Alarm This alarm is raised when a BW threshold is crossed and is cleared when the BW threshold returns to normal range. acmediarealmbwthresholdalarm SNMP OID Alarm Title Alarm Source Alarm Type Severity Additional Info Corrective Action Media Realm BW Threshold Alarm. Board#%d/MediaRealm#%d processingerroralarm resourceatornearingcapacity major Version Performance Monitoring and Alarms

126 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Certificate Expiry Notification Certificate Expiry Notification This alarm is sent before the expiration of the installed credentials, which cannot be renewed automatically (the credentials should be updated manually). accertificateexpirynotification SNMP OID Alarm Title Alarm Source Certificate Expiry Notification tls#<num> Alarm Text Device s TLS certificate of security context #%d will expire in %d days Alarm Type environmentalalarm The certificate key expired (keyexpired) Alarm Severity Condition <text> Corrective Action Intermediate The certificate key is about to expire. Either: The device certificate has expired %d days ago The device certificate will expire in %d days The device certificate will expire in less than 1 day %d number of days %d TLS Context to which certificate belongs Load a new certificate to the device before the expiration of the installed certificate (which cannot be renewed automatically). To replace certificates, refer to the User's Manual. Peformance Monitors and Alarms Guide 126 Document #: LTRT-41604

127 Peformance Monitors and Alarms Guide 3. Alarms Web User Access Disabled WEB User Access Disabled This alarm is sent when the Web user has been disabled due to inactivity. acwebuseraccessdisabled SNMP OID Alarm Title Alarm Source Alarm Type Severity Additional Info Corrective Action other The Web user was disabled due to inactivity (denialofservice). indeterminate Contact your Web security administrator. Only the Web security administrator can unblock a user whose access to the Web interface was denied (for example, because the user made 3 unsuccessful attempts at access). The Web security administrator must: In the Web interface, access the Accounts page (Configuration > System > Management > Web User Accounts). Identify in the list of users table that user whose access has been denied. Change the status of that user from Blocked to Valid or New. Version Performance Monitoring and Alarms

128 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Proxy Connection Lost Proxy Connection Lost This alarm is sent when all connections in a specific Proxy Set are down. The trap is cleared when one of the Proxy Set connections is up. acproxyconnectionlost SNMP OID Alarm Title Proxy Connection Lost Alarm Source Alarm Text Alarm Type System#0 Proxy Set Alarm <text> communicationsalarm Network issue (connection fail due to network/routing failure). Proxy issue (proxy is down). AudioCodes device issue. Alarm Severity Major Condition <text> Corrective Action When connection to the Proxy Set is lost and this Proxy Set is configured with fallback to routing table. Proxy Set %d: Proxy not found. Use internal routing 1. Ping the proxy server. If there is no ping, contact your proxy provider. The probable reason is the proxy is down. 2. Ping between the proxy and AudioCodes device. If there is no ping, the problem could be a network/router issue. 3. If you have more than one device connected to this same proxy, check if there are more AudioCodes devices with the same Alarm. If this is the case, this could confirm that this is not AudioCodes device issue. 4. Check that routing using the device's (internal) routing table is functioning correctly. 5. Contact AudioCodes support center (support@audiocodes.com) and send a syslog and network capture for this issue. Peformance Monitors and Alarms Guide 128 Document #: LTRT-41604

129 Peformance Monitors and Alarms Guide 3. Alarms Major When Proxy Set includes more than one proxy IP with redundancy and connection to one of them is lost. Cleared When connection to proxy is available again Proxy Set %d: Proxy lost. looking for another proxy Proxy found. ip:<ip address>:<port #> Proxy Set ID %d 1. Ping the proxy server. If there is no ping, contact your proxy provider. The probable reason is the proxy is down. 2. Ping between the proxy and AudioCodes device. If there is no ping, the problem could be a network/router issue. 3. If you have more than one device connected to this same proxy, check if there are more AudioCodes devices with the same Alarm. If this is the case, this could confirm that this is not AudioCodes device issue. 4. Check if routing via the redundant proxy is operating correctly. If it is, then this could mean that it's not a network issue. 5. Contact AudioCodes support center (support@audiocodes.com) and send a syslog and network capture for this issue Redundant Board Alarm Redundant Board Alarm Active board sends notification when an alarm or notification is raised in the redundant board. acredundantboardalarm SNMP OID Alarm Title Alarm Source Alarm Type Severity Additional Info Corrective Action Redundant Board Alarm Notification Version Performance Monitoring and Alarms

130 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series HA Network Watchdog Status Alarm HA Network Watchdog Status Alarm This alarm indicates that the device's HA Network Reachability (network watchdog) feature is configured, but is not functioning correctly due to, for example, the Ethernet Group being down from where the ping is sent to the network entity. The device's HA Network Reachability feature is used to configure a network IP address to test reachability using pings. When the tested peer stops replying to the Active unit, a switchover is made to the Redundant unit. For configuring the HA Network Reachability feature, refer to the User's Manual. achanetworkwatchdogstatusalarm SNMP OID Alarm Title Alarm Source Alarm Type Default Severity HA Network Watchdog Status Alarm System#0/Module#<m>, where m is the blade module s slot number alarmtrap outofservice Major Trap Text Condition Corrective Action Failed sending ping Some network configuration error - Network watchdog is disabled while HA priority is in use Network watchdog is disabled while Redundant units has less Eth groups available Disabling network watchdog due to network interface error in Redundant unit When HA Priority is in use, the - network watchdog module is disabled One or more of the Redundant unit's Ethernet Groups are down One or more of the Redundant unit's Ethernet Groups are down - - Peformance Monitors and Alarms Guide 130 Document #: LTRT-41604

131 Peformance Monitors and Alarms Guide 3. Alarms IDS Policy Alarm IDS Policy Alarm The alarm is raised whenever a threshold is crossed in the IDS system. The alarm is associated with the MO pair IDSMatch & IDSRule. acidspolicyalarm SNMP OID Alarm Title Default Severity Alarm Type Alarm Text Status Changes Corrective Action IDS Policy Alarm Other Policy NUM (NAME) minor/major/critical threshold (NUM) of REASON cross in global/ip/ip+port scope (triggered by IP) 1. Identify additional traps (acidsthresholdcrossnotification) that were sent alongside this Intrusion Detection System (IDS) alarm. 2. Locate the remote hosts (IP addresses) that are specified in the traps. 3. Examine the behavior of those hosts (with regard to the reason specified in the alarm), and attempt to fix incorrect operation. 4. If necessary, change the configured thresholds in the IDS Rule table under the IDS Policy table. Version Performance Monitoring and Alarms

132 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series IDS Threshold Cross Notification IDS Threshold Cross Notification This notiofication is sent for each scope (IP or IP+Port) crossing a threshold of an active alarm. acidsthresholdcrossnotification SNMP OID Default Severity AlarmType Alarm Text Status Changes Other Threshold cross for scope value IP. Severity=minor/major/critical. Current value=num 1. Identify the remote host (IP address / port) on the network which the Intrusion Detection System (IDS) has indicated is malicious. Corrective Action Note that the IDS determines a host to be malicious if it has reached or exceeded a user-defined threshold of malicious attacks (counter). 2. Block the malicious activity. Peformance Monitors and Alarms Guide 132 Document #: LTRT-41604

133 Peformance Monitors and Alarms Guide 3. Alarms IDS Blacklist Notification IDS Blacklist Notification This alarm notifies when an IP address has been added or removed from a blacklist. acidsblacklistnotification SNMP OID Default Severity Alarm Type Alarm Text Status Changes Corrective Action securityserviceormechanismviolation thresholdcrossed Added IP * to blacklist Removed IP * from blacklist Identify the malicious remote host (IP address / port) that the Intrusion Detection System (IDS) has automatically blacklisted or removed from the blacklist. Note that a host is determined to be malicious if it has reached or exceeded a user-defined threshold of malicious attacks (counter). The malicious source is automatically blacklisted for a user-defined period, after which it is removed from the blacklist. Version Performance Monitoring and Alarms

134 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Proxy Connectivity Proxy Connectivity Sent when a connection to a specific proxy in a specific Proxy Set is down. The trap is cleared when the proxy connections is up. acproxyconnectivity SNMP OID Alarm Source Alarm Text Alarm Type System#0 Proxy Set Alarm <text> communicationsalarm Network issue (connection fail due to network/routing failure). Proxy issue (proxy is down). AudioCodes device issue. Alarm Severity Condition <text> Corrective Action Indeterminate Cleared When connection to the proxy server is lost. When connection to the proxy is available again Proxy server <IP address>:<port> is now OUT OF SERVICE Proxy server - <IP address>:<port> is now IN SERVICE 1. Ping the proxy server. If there is no ping, contact your proxy provider. The probable reason is the proxy is down. 2. Ping between the proxy and AudioCodes device. If there is no ping, the problem could be a network/router issue. 3. If you have more than one device connected to this same proxy, check if there are more AudioCodes devices with the same trap event. If this is the case, this could confirm that this is not AudioCodes device issue. 4. Contact AudioCodes support center (support@audiocodes.com) and send a syslog and network capture for this issue. Peformance Monitors and Alarms Guide 134 Document #: LTRT-41604

135 Peformance Monitors and Alarms Guide 3. Alarms Web User Activity Log Trap acactivitylog Sent upon log (Syslog) generated by device indicating a Web user action (configured by ActivityListToLog). The SNMP trap notification functionality is enabled by the EnableActivityTrap parameter (refer to the User's Manual). acactivitylog SNMP OID Default Severity Indeterminate Event Type other (0) other (0) Trap Text Note [description of activity].user:<username>. Session: <session type>[ip address of client (user)]. For example: Auxiliary file loading was changed from 0 to 1, User:Admin. Session: WEB [ ] Activity log event is applicable to the following OAMP interfaces: SNMP, Web, CLI and REST. For SNMP activity, the username refers to the SNMP community string License Pool Infra Alarm aclicensepoolinfraalarm This alarm is raised under the following circumstances: The device was unable to access the SBC License Pool Manager. The device license has expired. The device is no longer managed by the SBC License Pool Manager. aclicensepoolinfraalarm SNMP OID Alarm Source Event Type system0mo communicationsalarm keyexpired, fail to connect to license pool server. Alarm Severity Condition <text> Corrective Action Major The last attempt to establish an HTTPS REST connection with the EMS SBC License Pool Manager server was not successful. Device was unable to access the License Server. Wait for the next connection attempt. In the SBC License Pool Manager, perform the 'MG Update' action to reestablish REST connection with device and send the current license. Version Performance Monitoring and Alarms

136 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Critical Clear The device has been configured as Non- Managed in the SBC License Pool Manager. If there are active licensed sessions for this device, the device automatically performs a reset or hitless upgrade. Device unable to establish an HTTPS REST connection with the EMS SBC License Pool Manager server after successive attempts. The device license has expired. This alarm is cleared when: Connection has been restablished with the SBC License Pool Manager, an updated license has been loaded to device and apply/reset has been performed. The device has been reconfigured as managed by the SBC License Pool Manager, a new license has been loaded to the device, and and apply/reset has been performed. Device is no longer managed by the SBC License Pool. Licensepool is about to expire. The device license has expired! Use of this device is strictly prohibited. If you wish, reconfigure the device as managed by the SBC License Pool Manager. In the SBC License Pool Manager, perform the 'MG Update' action to reestablish REST connection with device and send the latest license. Peformance Monitors and Alarms Guide 136 Document #: LTRT-41604

137 Peformance Monitors and Alarms Guide 3. Alarms License Pool Application Alarm Table 3-1: aclicensepoolapplicationalarm This alarm is raised when the device requires a reset or apply hitless upgrade after receiving a new license. aclicensepoolapplicationalarm SNMP OID Alarm Source Event Type system0mo communicationsalarm New license pool Alarm Severity Condition <text> Corrective Action Major SBC License key has been received from SBC License Pool Manager Server. New license pool allocations received Perform one of the following actions in the SBC License Pool Manager to apply the new license: For stand-alone devices, reset the device. For HA devices, apply a hitless upgrade or reset the device Answer-Seizure Ratio Threshold Alarm ASR Threshold Crossed The Answer-Seizure Ratio (ASR) measures the percentage of answered calls relative to the total number of attempted calls (seizures). The alarm is raised when the configured ASR minor and major thresholds are crossed (configured in the Performance Profile table). acasrthresholdalarm SNMP OID Alarm Title Alarm Source ASR Threshold Crossed The object for which the threshold is crossed can be any of the following: PM_gwSBCASR PM_gwSBCIPGroupASR PM_gwSBCSRDASR Alarm Text Alarm Type QualityOfServiceAlarm ThresholdCrossed Severity Condition <text> Corrective Action Version Performance Monitoring and Alarms

138 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Major Minor Cleared The Answer-Seizure Ratio (ASR) measures the percentage of answered calls relative to the total number of attempted calls (seizures). The alarm is raised when the configured ASR minor and major thresholds are crossed (configured in the Performance Profile table). acasrthresholdalarm ASR is equal or less than the configured Major threshold. ASR is equal or less than the configured Minor threshold (but greater than the Major threshold). ASR is above the configured Minor threshold plus the hysteresis. "ASR threshold crossed." "ASR threshold crossed." Average Call Duration Threshold Alarm ACD Threshold Crossed The Average Call Duration (ACD) plus the SDD (Session Disconnect time) measures the average call duration from the time from when the sip Bye is sent to the time when the 200 OK is received. The alarm is raised when the configured ACD minor and major thresholds are crossed (configured in the Performance Profile table). acacdthresholdalarm SNMP OID Alarm Title Alarm Source Alarm Text AlarmType ACD Threshold Crossed The object for which the threshold is crossed can be any one of the following: PM_gwSBCACD PM_gwSBCIPGroupACD PM_gwSBCSRDACD Quality Of Service Alarm The threshold has been crossed. Alarm Severity Condition <text> Corrective Action Major ACD is equal or less than the configured Major threshold. "ACD threshold crossed." Peformance Monitors and Alarms Guide 138 Document #: LTRT-41604

139 Peformance Monitors and Alarms Guide 3. Alarms Minor Cleared The Average Call Duration (ACD) plus the SDD (Session Disconnect time) measures the average call duration from the time from when the sip Bye is sent to the time when the 200 OK is received. The alarm is raised when the configured ACD minor and major thresholds are crossed (configured in the Performance Profile table). acacdthresholdalarm ACD is equal or less than the configured Minor threshold (but greater than the Major threshold). ACD is above the configured Minor threshold plus the hysteresis Network Effectiveness Ratio Threshold Alarm NER Threshold Crossed The NER (Network Effectiveness Ratio) measures the percentage of successfully connected calls relative to the total number of seizures. The alarm is raised when the configured NER minor and major thresholds are crossed (configured in the Performance Profile table). acnerthresholdalarm SNMP OID Alarm Title Alarm Source Alarm Text Alarm Type NER Threshold Crossed The object for which the threshold is crossed, which can be one of the following: PM_gwSBCNER PM_gwSBCIPGroupNER PM_gwSBCSRDNER Quality Of Service Alarm The threshold has been crossed. Severity Condition <text> Corrective Action Major Minor NER is equal or less than the configured Major threshold. NER is equal or less than the configured Minor threshold (but greater than the Major threshold). "NER threshold crossed." Version Performance Monitoring and Alarms

140 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Cleared The NER (Network Effectiveness Ratio) measures the percentage of successfully connected calls relative to the total number of seizures. The alarm is raised when the configured NER minor and major thresholds are crossed (configured in the Performance Profile table). acnerthresholdalarm NER is above the configured Minor threshold plus the hysteresis No Route to IP Group Alarm IP Group Blocked The alarm is raised when the device rejects calls to an IP Group due to the following reasons: IP Group keep-alive failure (Gateway and SBC) Poor Voice Quality - MOS (SBC only) Bandwidth threshold has been crossed (SBC only) ASR threshold has been crossed (SBC only) ACD threshold has been crossed (SBC only) NER threshold has been crossed (SBC only) acipgroupnoroutealarm SNMP OID Alarm Title Alarm Source Alarm Text Alarm Type IP Group Blocked The object for which the threshold is crossed according to one of the above mentioned reasons: IP Group keep alive failure (acproxyconnectivity trap is raised) Poor Quality of Experience Bandwidth ASR (see acasrthresholdalarm) ACD (see acacdthresholdalarm) NER (see acnerthresholdalarm) <Alarm Reason> as described above. Quality Of Service Alarm One of the reasons described above. Severity Condition <text> Corrective Action Major When calls rejected to IP Group due to any of the abovementioned reasons. "IP Group is temporarily blocked." - Peformance Monitors and Alarms Guide 140 Document #: LTRT-41604

141 Peformance Monitors and Alarms Guide 3. Alarms Cleared When calls are no longer rejected due to the above mentioned reasons (i.e. when none of the above reasons prevent a route to the IP Group from being established). - Version Performance Monitoring and Alarms

142 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Cluster HA Usage Alarm This alarm is applicable for the Mediant 9000 SBC and the Mediant Software SBC products. CM Cluster HA Alarm The alarm is raised by the Cluster Manager when the cluster HA usage exceeds 100%. HA usage of 100% means that if a failure occurs in a Media Transcoder, sufficient DSP resources are available on the other Media Transcoders in the cluster to take over the transcoding sessions of the failed Media Transcoder. HA usage exceeding 100% means that insufficient DSP resources are available on the other Media Transcoders to take over the transcoding sessions of the failed Media Transcoder. acmtcmclusterhaalarm SNMP OID Alarm Title Alarm Source Alarm Type CM Cluster HA Alarm device/clustermanager equipmentalarm Other Severity Condition Alarm Text Corrective Action Major Cleared Cluster HA usage exceeds 100%. HA usage drops to below 95% "At least one of the MTCEs is inactive, MTC will now provide only partial HA" - - Make sure all Media Transcoders are properly connected to the Cluster Manager. Make sure all Media Transcoders in the Media Transcoders table are in Admin State Unlocked and Status Connected. Peformance Monitors and Alarms Guide 142 Document #: LTRT-41604

143 Peformance Monitors and Alarms Guide 3. Alarms Media Transcoder Network Failure This alarm is applicable for the Mediant 9000 SBC and the Mediant Software SBC products. MT Network Failure The alarm is raised when the Cluster Manager fails to connect to the Media Transcoder. acmtcenetworkfailurealarm SNMP OID Alarm Title Alarm Source Alarm Type MT Network Failure Board#1/clusterManager#0/MTCE#xxx communicationsalarm Other Alarm Severity Condition Alarm Text Corrective Action Major Cleared Connection failure with Media Transcoder Connection established / re-established with Media Transcoder No Connection with MTCE: <MTCE-name>" - - Make sure a physical connection exists between the Media Transcoder and the Cluster Manager. Version Performance Monitoring and Alarms

144 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Media Transcoder Software Upgrade Failure This alarm is applicable for the Mediant 9000 SBC and the Mediant Software SBC products. MT SW Upgrade Failure The alarm is raised upon a software upgrade (.cmp) or Auxiliary file load failure in the Media Transcoder. acmtceswupgradefailurealarm SNMP OID Alarm Title Alarm Source Alarm Type MT SW Upgrade Failure Board#1/clusterManager#0/MTCE#xxx processingerroralarm other Severity Condition Alarm Text Corrective Action Major Cleared Software upgrade (.cmp) or Auxiliary file load failure in Media Transcoder Upon reset of Media Transcoder Reset of the MTCE is required" - - Reset the Media Transcoder and perform the upgrade process again. If the upgrade fails again, contact your AudioCodes support representative. Peformance Monitors and Alarms Guide 144 Document #: LTRT-41604

145 Peformance Monitors and Alarms Guide 3. Alarms Media Transcoder High Temperature Failure This alarm is applicable for the Mediant 9000 SBC and the Mediant Software SBC products. Media Transcoder High Temperature Failure The alarm is raised when the temperature of the Media Transcoder chassis reaches a critical threshold. acmtcehwtemperaturefailurealarm SNMP OID Alarm Title Alarm Source Alarm Type MT Temperature Failure Board#1/clusterManager#0/MTCE#xxx Equipment Alarm Alarm Severity Condition Alarm Text Corrective Action Major Cleared Temperature of Media Transcoder reaches critical threshold Connectivity with Media Transcoder is re-established and temperature is reduced MTCE reached high temperature threshold" Check that the ambient environment around the chassis was not changed (room temperature, airconditioner, and location of the chassis on the site). If the ambient environment is the same, make sure that all unoccupied module slots are covered with blank panels. 5. Check the chassis ventilation outlet and make sure that they are not obstructed for air flow. 6. Check if you also received a Fan Tray alarm, which indicates that one or more fans in the Fan Tray are faulty (major). If this is the case, send the faulty Fan Tray to AudioCodes as RMA. Send an RMA request to AudioCodes for the Fan Tray. Version Performance Monitoring and Alarms

146 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series Media Transcoder Fan Tray Module Failure This alarm is applicable for the Mediant 9000 SBC and the Mediant Software SBC products. MT HW Fan Tray Failure The alarm is raised upon a failure in the Fan Tray module of the Media Transcoder. acmtcehwfantrayfailurealarm SNMP OID Alarm Title Alarm Source AlarmType MT HW Fan Tray Failure./MTCE#1/fanTray#1 equipmentalarm heatingventcoolingsystemproblem Alarm Severity Condition Alarm Text Corrective Action Minor Cleared Failure in Fan Tray module of Media Transcoder Fan Tray module status returns to normal "MTCE fan tray fault" - - Fan Tray module is faulty. Send a Return Merchandise Authorization (RMA) request to AudioCodes. Peformance Monitors and Alarms Guide 146 Document #: LTRT-41604

147 Peformance Monitors and Alarms Guide 3. Alarms Media Transcoder Power Supply Module Failure This alarm is applicable for the Mediant 9000 SBC and the Mediant Software SBC products. MT Power Supply Failure The alarm is raised upon a failure in the Power Supply module of the Media Transcoder. acmtcepsufailurealarm SNMP OID Alarm Title Alarm Source AlarmType MT Power Supply Failure./MTCE#1/powerSupply#1 equipmentalarm powerproblem Alarm Severity Condition Alarm Text Corrective Action Minor Failure in Power Supply module of Media Transcoder "MTCE power supply unit fault" 7. Check if the Power Supply module is inserted in the chassis. 8. If it was removed from the chassis, re-insert it. 9. If the Power Supply module is inserted in the chassis and the alarm is still raised, send a Return Merchandise Authorization (RMA) request to AudioCodes. Cleared Power Supply module status returns to normal - - Version Performance Monitoring and Alarms

148 Mediant 2600 E-SBC and Mediant 4000/9000 Software SBC Series SBA Services Status Alarm Services status alarm. The services are Front End server, Mediation server, Replica server, and Centralized Logging Service for Microsoft Lync 2013 (Centralized Logging is not available for Lync 2010). acsbaservicesstatusalarm SNMP OID Alarm Title Alarm Source Alarm Text Alarm Type SBA Services Status Alarm SBA server Indicates which of the above mentioned services is down. Other Other Severity Condition <text> Corrective Action Critical Major Cleared Indeterminate Service is down Service is paused Service is running SERVICE_STOPPED SERVICE_PAUSED SERVICE_RUNNING - Start the service and check why the service stopped, using the event viewer. Start the service and check why the service paused, using the event viewer. Service in SERVICE_CONTINUE_PENDING Start the service and check indeterminate SERVICE_PAUSE_PENDING why the service is in state SERVICE_START_PENDING SERVICE_STOP_PENDING indeterminate state, using the event viewer. Peformance Monitors and Alarms Guide 148 Document #: LTRT-41604

149 Peformance Monitors and Alarms Guide 3. Alarms License Pool Over Allocation Alarm aclicensepooloverallocationalarm This alarm is raised when the SBC license received from the SBC License Pool Manager has exceeded the maximum capacity supported by the device. aclicensepooloverallocationalarm SNMP OID Alarm Source Event Type system0mo communicationsalarm Overallocation Alarm Severity Condition <text> Corrective Action Warning (displayed after the configuration has been applied in the SBC License Pool Manager; however, prior to device reset or hitless upgrade). The SBC license received from the License Pool Manager has exceeded the maximum capacity supported by the device. Some of the license pool allocations exceed maximum capability and will not be applied In the SBC License Pool Manager, do one of the following: Apply the new license (reset device or apply hitless upgrade); the device sets its SBC capacity to maximum and disregards the excess configured sessions. Reconfigure the license sessions with values that fall within the device capacity and then apply the new license (reset device or apply hitless upgrade). Warning (displayed after device restart). The SBC license received from the License Pool Manager Server has exceeded the maximum capacity supported by the device Some of the license pool allocations will not be used because of over-allocation In the SBC License Pool Manager, reconfigure the license sessions with values that fall within the device capacity and then apply the new license (reset device or apply hitless upgrade). Version Performance Monitoring and Alarms

150 International Headquarters AudioCodes Inc. 1 Hayarden Street, 27 World s Fair Drive, Airport City Somerset, NJ Lod , Israel Tel: Tel: Fax: Fax: Contact us: Website: Document #: LTRT-41604