CODE ALERT Enterprise Software User Guide

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1 CODE ALERT Enterprise Software User Guide

2 2018 RF Technologies, Inc. All specifications subject to change without notice. All Rights Reserved. No Part of this work may be reproduced or copied in any form or by any means without written permission from RF Technologies, Inc. and indicate trademarks owned by RF Technologies, Inc.

3 Contents CONTENTS CONTENTS... 1 OVERVIEW... 5 Introduction... 5 Login... 5 Web Browser... 5 Desktop... 6 Server Name... 7 Using the System... 7 Help... 8 Map View... 8 Available Maps... 9 Active Alarms... 9 Map DESKTOP CLIENT Residents Page Add Residents Modify Resident Information Change Mobile Device(s) Change Site Status Transfer Remove Residents Resident Reports MOBILE CLIENT Residents Page Add Residents Modify Resident Information Change Mobile Device(s) Change Site Status Code Alert Enterprise Software User Guide Page 1 of 56

4 Contents Transfer Remove Residents ALERTS Alerts Claim Flashing Red Alerts Priority Alert Priority Assist Priority High Temp Priority Low Temp Priority Open Priority Out of Bed Priority Out of Chair Priority Smoke How To Red Alerts Alert Assistance Required Check Bathroom Check Resident Depleted Battery Door Alarm High Temperature Loiter Low Temperature Open Reported Out of Bed Out of Chair Smoke Reconnecting System Down System is Down Page 2 of 56 Code Alert Enterprise Software User Guide

5 Contents How To Yellow Alerts Communication Failure Low Battery On Battery Power RF Interference Tamper How To Quick Look Display REVISION HISTORY Code Alert Enterprise Software User Guide Page 3 of 56

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7 Overview OVERVIEW Introduction The CODE ALERT Enterprise Software System is a web based application and is designed to provide a reliable and easy-touse nurse call and wander management system for Independent and Assisted Living facilities. NOTE: Prior to using the system, ensure that your system administrator has configured rooms and mobile devices (wander transmitters and pendants) within the system. If they are not, please contact your system administrator to configure these before proceeding. NOTE: If when opening the application, you are prompted that the site cannot be accessed or the site is unsecure, please contact your system administrator to properly configure the certificate on your workstation. Login Web Browser Typically you will login to the Code Alert software via a Favorite/Bookmark on your web browser, but you can also access it directly through your desktop or by using the server name. 1. Open your Web Browser 2. Click the Code Alert Software favorites 3. Click Login in the upper right-hand corner Code Alert Enterprise Software User Guide Page 5 of 56

8 Overview 4. Enter your Username and Password (NOTE: this information is case sensitive) 5. Press Enter or click the Login button 6. The Client application opens Desktop 1. On your desktop, double click the client application icon 2. Click Login in the upper right-hand corner 3. Enter your Username and Password (NOTE: this information is case sensitive) 4. Press Enter or click the Login button 5. The Client application opens Page 6 of 56 Code Alert Enterprise Software User Guide

9 Overview Server Name 1. Open your Web Browser 2. Enter the server name /Client 3. Enter your Username and Password (NOTE: this information is case sensitive) 4. Press Enter or click the Login button 5. The Client application opens Using the System Once the client application is open, the icon for the tab (Alarms, Residents, or Maps) you are currently on will display as dark blue while the others will display as a light blue color. The default view is the Alarms page but that can be changed in Client Configuration. NOTE: The system will automatically log off after 5 minutes of inactivity. Code Alert Enterprise Software User Guide Page 7 of 56

10 Overview Help Help can be obtained by clicking the Help link at the bottom of the page. Map View This will open the Help menu and from there, you can click the links to open the User Guide and the Administrator Guide. NOTE: This feature requires that you are logged into the system in order to be able to view the maps unless the client s default view is maps. This feature is NOT available on mobile clients. The map view page is divided into three separate sections: Available Maps: Displays all available maps within the system. Map: Displays the currently selected map Page 8 of 56 Code Alert Enterprise Software User Guide

11 Overview Available Maps Active Alarms: Displays all the active alarms within the system. All maps within the system are available to view regardless of the client monitoring station you are at. To view different maps, click on the name under Available Maps on the left-hand side of the screen and the new map will load. The number of active alarms on any given map will be displayed to the left of the map name. Active Alarms All active alarms within the system are displayed regardless of the client monitoring station you are at. From here you can claim and classify any of the alarms within the system, as well as view the progress of those alarms. Code Alert Enterprise Software User Guide Page 9 of 56

12 Overview Map The map view displays the currently selected map along with any active alarms for devices associated/assigned to that map. NOTE: Even though all active alarms are displayed on this page, only the alarms associated/assigned to the map will display on the map itself. When multiple alerts of the same kind in the same place are detected, the map will display one alarm with the quantity listed in parenthesis instead of repeating the alerts on the map. Display When any device associated with a room goes into alarm, the room icon will display on the map. When a fixed device not associated with a room (i.e.: public restroom or dining room) goes into alarm, the device icon will display on the map. Zoom Built into the map view is the ability to pan and zoom the map using either the provided slide bar at the top of the map or by using the mouse scroll wheel. Page 10 of 56 Code Alert Enterprise Software User Guide

13 Overview To quickly return the map to a centered and 100% view, click the Default View button. Alert Details You have the ability to hide the location and alarm type and display just the icon on the map. To do this, click the Hide Details button at the top of the screen (Note: you can still view the details if you want by hovering the mouse over the icon). To display the alert details (this is the default setting), click the Show Details button at the top of the screen. Hide Details Show Details NOTE: Any changes to the settings you make on the map view will hold for your current session as long as you stay on the Maps tab. Once you leave the Maps tab or refresh the browser, the view will return to the default settings. Code Alert Enterprise Software User Guide Page 11 of 56

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15 Desktop Client DESKTOP CLIENT Residents Page The Residents page allows you to add, update, and remove residents from the system, change their status, view individual resident activity reports, as well as add new pendants to the system. Resident information is divided into three (3) categories: Basic Information resident name Facility Information resident unit/room assignment and check-in schedule Mobile Devices pendants, wander transmitters, and/or chair sensors assigned to the resident Code Alert Enterprise Software User Guide Page 13 of 56

16 Desktop Client Add Residents How do I add a resident and assign a pendant or wander transmitter already configured in the system? 1. Login then click the Residents Link at the top of the page 2. Click Add a Resident 3. The Add a Resident window opens 4. Enter the resident s First and Last Name 5. Select a Unit 6. Select a Room 7. Select the appropriate mobile device (Pendant, Wander transmitter, or Chair Sensor) for the resident 8. If applicable, select a Resident Check-In Schedule. Page 14 of 56 Code Alert Enterprise Software User Guide

17 Desktop Client NOTE: If a default has been setup by your administrator, this field will automatically be filled in. If a check-in schedule is not configured in your system, the field will automatically display No Check-In Required. If no check-in schedule is required for the resident but check-in has been configured in your system, you must select No Check-In Required. 9. Click the Add Resident button 10. Repeat as necessary How do I add a resident and assign a new pendant not configured in the system yet? 1. Login then click the Residents Link at the top of the page 2. Click Add a Resident 3. The Add a Resident window opens 4. Enter the resident s First and Last Name 5. Select a Unit 6. Select a Room 7. Click the Add New Pendant button 8. Alarm the new pendant and reset it immediately 9. Once the pendant is listed, click on the ID number to select it 10. If applicable, select a Resident Check-In Schedule 11. Click the Add Resident button 12. Repeat as necessary Code Alert Enterprise Software User Guide Page 15 of 56

18 Desktop Client Modify Resident Information Basic information, facility information, and mobile device information associated with a specific resident can be modified on the individual resident s page. How do I change a resident s name? 1. From the Residents page, click on the resident s name 2. Click the edit pencil next to the Name field 3. Make the appropriate change(s) and click the Update Name button 4. An Update Successful message is displayed in green at the bottom of the page 5. Click the Done button to return to the Residents page Page 16 of 56 Code Alert Enterprise Software User Guide

19 Desktop Client How do I change or remove a resident s check-in schedule: 1. From the Residents page, click on the resident s name 2. Click the edit pencil next to the Check-In field 3. To change the schedule, select the appropriate option from the drop-down list 4. To remove the check-in schedule from the resident record, select No Check-In Required 5. An Update Successful message is displayed in green at the bottom of the page 6. Click the Done button to return to the Residents page Change Mobile Device(s) The mobile devices section allows you to add, update, and/or remove pendants, wander transmitters and/or chair sensors from a resident s record. NOTE: Any mobile device in active alarm CANNOT be changed or removed from a resident until the alert has been addressed. A resident cannot be marked as OFF SITE if their mobile device is in active alarm. If a mobile device is off site but in active alarm (for example, resident taken to the hospital while wearing their pendant), your system administrator must remove or disable the device within the system. Code Alert Enterprise Software User Guide Page 17 of 56

20 Desktop Client How do I change a resident s pendant device assignment? 1. From the Residents page, click on the resident s name 2. Click the edit pencil next to the Pendant field 3. To change the pendant assignment, select the correct pendant from the drop-down list, or click the Add New Pendant button to assign a pendant not yet in the system 4. If adding a new pendant, alarm the pendant and reset it immediately then once the pendant is listed, click on the ID number to select it 5. To remove the pendant assignment, select No Pendant 6. An Update Successful message is displayed in green at the bottom of the page 7. Click the Done button to return to the Residents page How do I change a resident s wander transmitter device assignment? 1. From the Residents page, click on the resident s name 2. Click the edit pencil next to the Transmitter field 3. To change the wander transmitter assignment, select the correct transmitter from the drop-down list 4. To remove the wander transmitter assignment, choose No Transmitter Page 18 of 56 Code Alert Enterprise Software User Guide

21 Desktop Client 5. An Update Successful message is displayed in green 6. Click the Done button to return to the Residents page How do I change a resident s chair sensor device assignment? 1. From the Residents page, click on the resident s name 2. Click the edit pencil next to the Chair Sensor field 3. To change the chair sensor assignment, select the correct sensor from the drop-down list 4. To remove the sensor assignment, choose No Chair Sensor 5. An Update Successful message is displayed in green at the bottom of the page 6. Click the Done button to return to the Residents page Change Site Status A resident s status can be changed to show as Off Site when they will be away from the facility for a period of time. How do I change a resident s status to show as being off site? 1. From the Residents page, click on the resident s name 2. Click the OFF SITE button 3. An Update Successful message is displayed in green at the bottom of the page 4. Click the Done button to return to the Residents page Code Alert Enterprise Software User Guide Page 19 of 56

22 Desktop Client How do I change a resident s status to show that they are on site? There are a couple of ways to return the resident s status to On Site. 1. From the Residents page, click on the resident s name 2. Click the ON SITE button 3. An Update Successful message is displayed in green at the bottom of the page 4. Click the Done button to return to the Residents page --Or-- 1. Once the resident is back in the facility, alarm the resident s pendant 2. The status will automatically change to On Site Transfer The transfer feature allows for a resident to be moved (transferred) from one unit to another unit or between rooms within the same unit. NOTE: A resident with a device in active alarm CANNOT be transferred until the alert has been addressed. A resident cannot be transferred if they are marked as being OFF SITE. How do I transfer a resident that has a QR+ pendant or chair sensor assigned to them? 1. From the Residents page, click on the resident s name 2. Click the Transfer button next to the Unit-Room field Page 20 of 56 Code Alert Enterprise Software User Guide

23 Desktop Client 3. Select a new unit assignment from the drop-down list if moving to another unit within the facility 4. Select the new room assignment from the drop-down list (if the room does not appear in the list, you may need to select a different unit first) 5. The Transfer button changes to processing (transfer is immediate) 6. When the Transfer button displays again, click the Done button to return to the Residents page How do I transfer a resident that has a 9450 wander transmitter assigned to them to another room within the same unit? 1. From the Residents page, click on the resident s name 2. Click the Transfer button next to the Unit-Room field 3. Select the new room assignment from the drop-down list (if the room does not appear in the list, you may need to select a different unit first) 4. The Transfer button changes to processing (transfer is immediate) 5. When the Transfer button displays again, click the Done button to return to the Residents page Code Alert Enterprise Software User Guide Page 21 of 56

24 Desktop Client How do I transfer a resident that has a 9450 wander transmitter assigned to them to another unit within the facility? 1. From the Residents page, click on the resident s name 2. Click the Transfer button next to the Unit-Room field 3. Select a new unit assignment from the drop-down list 4. Select the new room assignment from the drop-down list 5. The Transfer button changes to Cancel Transfer 6. Click the Done button to return to the Residents page 7. The Residents page will display Transfer in Progress next to the resident s name 8. Once the resident has passed through a door in the new unit, the transfer process will automatically be completed Page 22 of 56 Code Alert Enterprise Software User Guide

25 Desktop Client Remove Residents How do I remove a resident from the system? 1. From the Residents page, click on the resident s name 2. Click the Remove Resident button 3. The button will change to Confirm Remove? You must click the button again in order to remove the resident. Resident Reports Reports for residents are available within their individual records. To view a resident report: 1. From the Residents page, click on the resident s name 2. In the Reports section, click the activity link for either the Last 7 Days or Last 30 Days reports 3. Export the report to a.pdf file,.csv file, or 4. Once exported, you can view, save, or print the report 5. Close the report view page 6. Click the Done button to return to the Residents page 7. Repeat for each individual resident report Code Alert Enterprise Software User Guide Page 23 of 56

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27 Mobile Client MOBILE CLIENT Residents Page Like the Residents page on the Desktop Client, you can add, update, and remove residents from the system, change their status, as well add new pendants to the system. Reports however are not available on the Mobile Client. Resident information is divided into three (3) categories: Basic Information resident name Facility Information resident unit/room assignment and checkin schedule Mobile Devices pendants, wander transmitters, and/or chair sensors assigned to the resident Depending upon your screen size, you may need to scroll to view all the information. Code Alert Enterprise Software User Guide Page 25 of 56

28 Mobile Client Add Residents How do I add a resident and assign a pendant already configured in the system? 1. Login then select the Residents Link at the top of the page 2. Select the Add a Resident icon 3. The Add a Resident window opens 4. Enter the resident s First and Last Name 5. Select a Unit 6. Select a Room 7. Select the appropriate mobile device (Pendant or Wander transmitter) 8. If applicable, select a Chair Sensor for the resident 9. If applicable, select a Resident Check-In Schedule. Page 26 of 56 Code Alert Enterprise Software User Guide

29 Mobile Client NOTE: If a default has been setup by your administrator, this field will automatically be filled in. If check-in schedule is not configured in your system, the field will automatically display No Check-In Required. If no check-in schedule is required for the resident but check-in has been configured in your system, you must select No Check-In Required. 10. Select the Add Resident button 11. Repeat as necessary How do I add a resident and assign a new pendant not configured in the system yet? 1. Login then select the Residents Link at the top of the page 2. Select the Add a Resident icon 3. The Add a Resident window opens 4. Enter the resident s First and Last Name 5. Select a Unit 6. Select a Room 7. Select the Add New Pendant button 8. Alarm the new pendant and reset it immediately 9. Once the pendant is listed, click on the ID number to select it 10. If applicable, select a Resident Check-In Schedule. 11. Select the Add Resident button 12. Repeat as necessary Code Alert Enterprise Software User Guide Page 27 of 56

30 Mobile Client Modify Resident Information Basic information, facility information, and mobile device information associated with a specific resident can be modified on the individual resident s page. How do I change a resident s name? 1. From the Residents page, select the resident s name 2. Select the edit pencil next to the Name field 3. Make the appropriate change(s) and select the Update Name button 4. An Update Successful message is displayed in green at the bottom of the page 5. Select Done to return to the Residents page Page 28 of 56 Code Alert Enterprise Software User Guide

31 Mobile Client How do I change or remove a resident s check-in schedule: 1. From the Residents page, select the resident s name 2. Select the edit pencil next to the Check-In field 3. To change the schedule, select the appropriate option from the drop-down list 4. To remove the check-in schedule from the resident record, select No Check-In Required 5. An Update Successful message is displayed in green at the bottom of the page 6. Select Done to return to the Residents page Change Mobile Device(s) The mobile devices section allows you to add, update, and/or remove pendants, wander transmitters and chair sensors from the resident s record. NOTE: Any mobile device in active alarm CANNOT be changed or removed from a resident until the alert has been addressed. A resident cannot be marked as OFF SITE if their mobile device is in active alarm. If a mobile device is off site but in active alarm (for example, resident taken to the hospital while wearing their pendant), your system administrator must remove or disable the device within the system. Code Alert Enterprise Software User Guide Page 29 of 56

32 Mobile Client How do I change a resident s pendant device assignment? 1. From the Residents page, select the resident s name 2. Select the edit pencil next to the Pendant field 3. To change the pendant assignment, select the correct pendant from the dropdown list, or select the Add New Pendant button to assign a pendant not yet in the system 4. If adding a new pendant, alarm the pendant and reset it immediately then once the pendant is listed, click on the ID number to select it 5. To remove the pendant assignment, select No Pendant 6. An Update Successful message is displayed in green at the bottom of the page 7. Select Done to return to the Residents page How do I change a resident s wander transmitter device assignment? 1. From the Residents page, select the resident s name 2. Select the edit pencil next to the Transmitter field 3. To change the wander transmitter assignment, select the correct transmitter from the drop-down list 4. To remove the wander transmitter assignment, choose No Transmitter Page 30 of 56 Code Alert Enterprise Software User Guide

33 Mobile Client 5. An Update Successful message is displayed in green at the bottom of the page 6. Select Done to return to the Residents page How do I change a resident s chair sensor device assignment? 1. From the Residents page, click on the resident s name 2. Click the edit pencil next to the Chair Sensor field 3. To change the chair sensor assignment, select the correct sensor from the dropdown list 4. To remove the sensor assignment, choose No Chair Sensor 5. An Update Successful message is displayed in green at the bottom of the page 6. Click the Done button to return to the Residents page Change Site Status A resident s status can be changed to show as Off Site when they will be away from the facility for a period of time. How do I change a resident s status to show as being off site? 1. From the Residents page, select the resident s name 2. Select OFF SITE 3. An Update Successful message is displayed in green at the bottom of the page 4. Click Done to return to the Residents page Code Alert Enterprise Software User Guide Page 31 of 56

34 Mobile Client How do I change a resident s status to show that they are on site? There are a couple of ways to return the resident s status to On Site. 1. From the Residents page, select the resident s name 2. Select ON SITE 3. An Update Successful message is displayed in green at the bottom of the page 4. Click Done to return to the Residents page --Or-- 5. Once the resident is back in the facility, alarm the resident s pendant 6. The status will automatically change to On Site Transfer The transfer feature allows for a resident to be moved (transferred) from one unit to another unit or between rooms within the same unit. NOTE: A resident with a device in active alarm CANNOT be transferred until the alert has been addressed. A resident cannot be transferred if they are marked as being OFF SITE. How do I transfer a resident that has a QR+ pendant or chair sensor assigned to them? 1. From the Residents page, click on the resident s name 2. Click the Transfer button under the Unit- Room field Page 32 of 56 Code Alert Enterprise Software User Guide

35 Mobile Client 3. Select a new unit assignment from the drop-down list if moving to another unit within the facility 4. Select the new room assignment from the drop-down list (if the room does not appear in the list, you may need to select a different unit first) 5. The Transfer button changes to processing (transfer is immediate) 6. When the Transfer button displays again, click the Done button to return to the Residents page How do I transfer a resident that has a 9450 wander transmitter assigned to them to another room within the same unit? 1. From the Residents page, click on the resident s name 2. Click the Transfer button under the Unit- Room field 3. Select the new room assignment from the drop-down list (if the room does not appear in the list, you may need to select a different unit first) 4. The Transfer button changes to processing (transfer is immediate) 5. When the Transfer button displays again, click the Done button to return to the Residents page Code Alert Enterprise Software User Guide Page 33 of 56

36 Mobile Client How do I transfer a resident that has a 9450 wander transmitter assigned to them to another unit within the facility? 1. From the Residents page, click on the resident s name 2. Click the Transfer button under the Unit- Room field 3. Select a new unit assignment from the drop-down list 4. Select the new room assignment from the drop-down list 5. The Transfer button changes to Cancel Transfer 6. Click the Done button to return to the Residents page 7. The Residents page will display Transfer in Progress next to the resident s name 8. Once the resident has passed through a door in the new unit, the transfer process will automatically be completed Page 34 of 56 Code Alert Enterprise Software User Guide

37 Mobile Client Remove Residents How do I remove a resident from the system? 1. From the Residents page, select the resident s name 2. Select the Remove button 3. The button will change to Confirm? You must click the button again in order to remove the resident. Code Alert Enterprise Software User Guide Page 35 of 56

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39 Alerts ALERTS Alerts Alerts are displayed sequentially as they occur, by priority (in order of newest to oldest), and are color coded according to the alert type. Flashing Red Top Priority Red High Priority Yellow Medium Priority (Equipment) Gray Care Classification only When an event occurs an alarm is sounded and a message is displayed on the Client computer(s) monitoring the device or resident s room. The number located after ALARMS is the number of all active alarms for areas the client computer is monitoring. NOTE: With any alert, always follow your facility s policies/procedures to ensure patient safety and secure the area. Code Alert Enterprise Software User Guide Page 37 of 56

40 Alerts Claim The software gives caregivers the ability to coordinate their response to individual resident requests using the Claim feature to claim alarms. Once resolved, caregivers can classify the alarm from the app to track services delivered and/or trend resident alerts over time. NOTE: This feature requires that you are logged into the system. If you are not logged in, you will be prompted to login before claiming. Desktop Client Mobile Client Claiming Desktop Client How do I claim an alert? 1. Once logged into the system, claim the alarm by pressing the alarm s Claim button 2. When you take responsibility for an alarm, the button disappears and Claimed By is displayed on all devices receiving the alert Page 38 of 56 Code Alert Enterprise Software User Guide

41 Alerts Claiming Mobile Client How do I claim an alert? 1. Once logged into the system, claim the alarm by pressing the alarm s Claim button 2. When you take responsibility for an alarm, the button disappears and Claimed By is displayed on all devices receiving the alert Claiming Map View How do I claim an alert? 1. Once logged into the system, claim the alarm by pressing the alarm s Claim button Code Alert Enterprise Software User Guide Page 39 of 56

42 Alerts 2. When you take responsibility for an alarm, the button disappears and Claimed By is displayed on all devices receiving the alert Flashing Red Alerts Flashing red alerts are Top Priority/ Emergency and include: Priority Alert (Action is Required) Priority Assist (Assistance is Required) Priority High Temp (High Temperature) Priority Low Temp (Low Temperature) Priority Open (Open Reported) Priority Out of Bed (Bed Sensor) Priority Out of Chair (Chair Sensor) Priority Smoke (Smoke Detector) Priority alerts are only available for QR Plus devices and must be configured at the device level in order to display. These types of alerts are provided to give the facility the flexibility to distinguish different alerts (for example, a resident alert triggered in the bathroom might require more urgency than another alert). Common Causes Resident pulls the cord on a Pull Cord A motion sensor within a Resident s room, immediate area, or a common area is triggered Page 40 of 56 Code Alert Enterprise Software User Guide

43 Alerts Priority Alert Priority Assist Priority High Temp Priority Low Temp An Alert indicates a generic alarm that covers events not already addressed with other alarms but does require action to be taken. Common Causes Doorbell was pushed Water detector sensed the presence of water Assistance Required alarm indicates that a resident s device has been activated. NOTE: Assistance Required Alarms must be reset at the alarming device. Common Causes Resident presses a button on a Call Pendant or pulls the cord on a Pull Cord A motion sensor within a Resident s room, immediate area, or a common area is triggered High Temp indicates that the ambient temperature is above the pre-defined thresholds. Common Causes Air conditioner or furnace not working properly Window left open Low Temp indicates that the ambient temperature is below the pre-defined thresholds. Common Causes Air conditioner or furnace not working properly Window left open Code Alert Enterprise Software User Guide Page 41 of 56

44 Alerts Priority Open Priority Out of Bed Priority Out of Chair Priority Smoke Open Reported indicates that an interior door or window alarm has been activated. Common Causes A monitored medicine cabinet, cleaning supply closet, apartment door, etc has been opened A monitored window has been opened An Out of Bed alert indicates that weight is no longer being applied to the sensor pad. NOTE: Out of Bed Alarms can be reset by reapplying weight to the sensor pad or by pressing the Hold/Reset button. Common Causes Resident removes his/her weight from a fall management system bed sensor pad An Out of Chair alert indicates that weight is no longer being applied to the sensor pad. NOTE: Out of Chair Alarms can be reset by reapplying weight to the sensor pad or by pressing the Hold/Reset button. Common Causes Resident removes his/her weight from a fall management system chair sensor pad Smoke Alarm indicates that a smoke detector that is integrated with the system has been activated. Common Causes Smoke was detected Test performed on the detector Page 42 of 56 Code Alert Enterprise Software User Guide

45 Alerts How To How do I respond to a priority alert? 1. Locate the device or proceed to the door or exit in alarm 2. Verify that no resident emergency exists. 3. Reset the alarming device If the Door Alarm was generated by a Door/Window with Manual Reset device, you must press the manual reset button after the door/window is closed to reset For a fall triggered alert, the system will automatically reset and begin monitoring once the resident is placed back on the Sensor Pad NOTE: If Care Classification is turned on in your system, there is an additional step that must be completed. Once the alarm is reset, the flashing red alarm message will disappear and a gray alarm message will display on the client computer. For Nurse Call and Pull Cord with Check-In devices, the alarm can automatically be cleared by pushing the Check-In button For all other devices, open the Alarms page on the client computer, click the Select dropdown, and choose the appropriate event from the list Code Alert Enterprise Software User Guide Page 43 of 56

46 Alerts NOTE: This feature requires that you are logged into the system. If you are not logged in, you will be prompted to login before being able to classify. Desktop Client Mobile Client Red Alerts Alert Red alerts are High Priority and include: Alert Assistance Required Check Bathroom Check Resident Depleted Battery Door Alarm High Temperature Loiter Low Temperature Open Reported Out of Bed Out of Chair Reconnecting Smoke System Down System is Down An Alert indicates a generic alarm that covers custom devices and events not already addressed with other alarms, but does require action to be taken. Page 44 of 56 Code Alert Enterprise Software User Guide

47 Alerts Assistance Required Check Bathroom Common Causes Doorbell was pushed Resident using a Sensatec Fall Management Control Unit and removes his/her weight from the sensor pad Assistance Required alarm indicates that a resident s device has been activated. NOTE: Assistance Required Alarms must be reset at the alarming device. Common Causes Resident presses a button on a Call Pendant or pulls the cord on a Pull Cord A motion sensor within a Resident s room, immediate area, or a common area is triggered Check Bathroom indicates that no activity from a resident has been detected over a certain period of time. Common Causes Resident is ill or may have fallen in the bathroom Resident fell asleep while in the bathroom Resident is having difficulty lifting themselves or may need help getting back into bed Resident may be confused, worried, or not know where they are and require assistance Code Alert Enterprise Software User Guide Page 45 of 56

48 Alerts Check Resident Depleted Battery Door Alarm No message has been received from resident s wander transmitter or room device during the Resident Check-In period. Common Causes An event (for example, taking medication at a certain time) was not completed within the scheduled timeframe so the device wasn t activated Depleted Battery alarm indicates that a device has been in low battery alarm for an extended period of time and finally fails to communicate with the system. NOTE: When a device displays a depleted battery alarm, try replacing the battery. If that doesn t work then the entire device must be replaced. Door Alarm indicates that an alert has been activated at an exterior door or exit. Common Causes Failed to enter a bypass code before opening a monitored door Door is opened when scheduled to be locked An active wander transmitter has come too close to an open door Page 46 of 56 Code Alert Enterprise Software User Guide

49 Alerts High Temperature Loiter Low Temperature High Temp indicates that the ambient temperature is above the pre-defined thresholds. Common Causes Air conditioner or furnace not working properly Window left open Loiter events are created when a resident with an Adult or CodeWatch transmitter remains in range of a monitored door for longer than the Loiter Delay. If the resident is in range of multiple doors, the door that is displayed at the Client computer is the door that first reported the wander transmitter. Common Causes A resident with a wander transmitter remains in range of a monitored door for longer than the Loiter Delay Low Temp indicates that the ambient temperature is below the pre-defined thresholds. Common Causes Air conditioner or furnace not working properly Window left open Code Alert Enterprise Software User Guide Page 47 of 56

50 Alerts Open Reported Out of Bed Out of Chair Open Reported indicates that an interior door or window alarm has been activated. Common Causes A monitored medicine cabinet, cleaning supply closet, apartment door, etc has been opened A monitored window has been opened An Out of Bed alert indicates that weight is no longer being applied to the sensor pad. NOTE: Out of Bed Alarms can be reset by reapplying weight to the sensor pad or by pressing the Hold/Reset button. Common Causes Resident removes his/her weight from a fall management system bed sensor pad An Out of Chair alert indicates that weight is no longer being applied to the sensor pad. NOTE: Out of Chair Alarms can be reset by reapplying weight to the sensor pad or by pressing the Hold/Reset button. Common Causes Resident removes his/her weight from a fall management system chair sensor pad Page 48 of 56 Code Alert Enterprise Software User Guide

51 Alerts Smoke Reconnecting System Down Smoke Alarm indicates that a smoke detector that is integrated with the system has been activated. Common Causes Smoke was detected Test performed on the detector Reconneting alerts are only available on the mobile clients. These types of alerts indicate that the connection to the server has been lost for the mobile device. Common Causes Wi-Fi connection was lost Server is down The System Down Alarm occurs when the connection from the port server to the computer is lost, when connected hardware (network coordinator, Comp2 paging base, or TAP paging base) fails, or when internal components fail. When this happens, alerts coming in are no longer transferring to the Server. Common Causes Faulty wiring to a device Invalid network address System failed to receive check-in signal for a monitored device Port server turned off, logged off or software improperly shut down Dip switches not configured correctly Code Alert Enterprise Software User Guide Page 49 of 56

52 Alerts System is Down System is Down indicates that all communications between the server and client computer has been lost. The system is in a non-functional state and must be addressed immediately. NOTE: A System Down alarm will automatically clear when communications with the Server is restored. It cannot be cleared by the user. How do I respond to a system down alert? Note any information that may be helpful when communicating the event, then contact your System Administrator. How To How do I respond to a red alert? 1. Locate the device or proceed to the door or exit in alarm 2. Verify that no resident emergency exists. 3. Reset the alarming device For an Exit Alarm Control unit enter the four-digit security code in the keypad If the Door Alarm was generated by a Door/Window with Manual Reset device, you must press the manual reset button after the door/window is closed to reset For a fall triggered alert, the system will automatically reset and begin monitoring once the resident is placed back on the Sensor Pad Page 50 of 56 Code Alert Enterprise Software User Guide

53 Alerts NOTE: If Care Classification is turned on in your system, there is an additional step that must be completed. Once the alarm is reset, the red alarm message will disappear and a gray alarm message will display on the client computer. For Nurse Call and Pull Cord with Check-In devices, the alarm can automatically be cleared by pushing the Check-In button For all other devices, open the Alarms page on the client computer, click the Select dropdown, and choose the appropriate event from the list NOTE: This feature requires that you are logged into the system. If you are not logged in, you will be prompted to login before being able to classify. Desktop Client Mobile Client Code Alert Enterprise Software User Guide Page 51 of 56

54 Alerts Yellow Alerts Communication Failure Low Battery On Battery Power Yellow Alerts are medium priority, typically related to equipment, and include: Communication Failure Low Battery On Battery Power RF Interference Tamper Communication Failure alarm indicates that a device is not communicating with the system or a tamper was detected. Common Causes Radio frequency noise interference on system Faulty wiring to device Loss of power to the system Invalid network address Device disabled due to device tampering No poll received by the system from monitored devices Network connection broken NOTE: If alarm persists, contact your System Administrator or call Technical Support 24 hours at Low Battery alarm indicates that a device s battery needs to be replaced. On Battery Power alarm indicates that a QR Plus repeater is running on battery power only and if not addressed, can lead to low battery and/or communication failure. Page 52 of 56 Code Alert Enterprise Software User Guide

55 Alerts RF Interference Tamper RF Interference indicates that radio frequency is interrupting system communications to 9450 door exit alarm control units. Common Causes Radio frequency noise interference near door (for example, electronic doors opening, elevators, appliances, lighting, etc ) The tamper functionality operates in several modes depending on the device and the type of tamper interference. Below is a table showing the type of tamper event associated with a particular device. Tamper Nurse Call EAC Door/ Window Door Manual Reset Door Check-In PIR Case Open X X X X X X External Enclosure X Cord Removed X How To How do I respond to a yellow alert? 1. Note any information that may be helpful when communicating the event, then contact your System Administrator. Code Alert Enterprise Software User Guide Page 53 of 56

56 Alerts Quick Look Display The following chart shows the correlation between how alerts are displayed on the Quick Look Display, alert color, and what is displayed on the Client computer. Quick Color Client Computer Look Prio Flash Red Priority Alert Priority Assist Priority High Temp Priority Low Temp Priority Open Priority Out of Bed Priority Out of Chair Priority Smoke SysDwn Red System Down Assist Assistance Required Check Check Bathroom Check Check Resident HiTemp High Temperature LoTemp Low Temperature Open Open Reported OutBed Out of Bed OutChr Out of Chair Smoke Smoke Door Door Alarm Alert Alert DepBat Depleted Battery Loiter Loiter Tamper Yellow Tamper RF Int RF Interference Comm Communication Failure LowBat Low Battery OnBat On Battery Power Page 54 of 56 Code Alert Enterprise Software User Guide

57 Revision History REVISION HISTORY Revision A B C D Change Release Removed: Purple Alerts section and device emergency alert functionality Updated: Login information for HTTPS Added: Top Priority Alerts Added: Unit and Chair Sensor fields to resident information Added: High Temperature, Low Temperature, Out of Bed and Out of Chair to Flashing Red Alerts section Added: Check Bathroom, High Temperature, Low Temperature, Out of Bed, and Out of Chair to High Red Alerts section Added: Transfer functionality Added: Login requirement for claiming and classifying alerts E Updated: Software name from Code Alert Series 30 to Code Alert Enterprise Updated: Descriptions for Alert, Out of Bed and Out of Chair alerts to distinguish between the bed/chair sensors and the Sensatec product Added: Map functionality Code Alert Enterprise Software User Guide Page 55 of 56

58 Revision History This page intentionally left blank. Page 56 of 56 Code Alert Enterprise Software User Guide

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60 3125 North 126th Street, Brookfield, WI Phone fax Release Date: 12/2018

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