Interior Guidelines Updated 01/06/10

Transcription

1 Interior Guidelines Updated 01/06/10

2 CONTENTS Section 1: Interior Zone Overview Signature Teller Line / Gypsum Soffit Signature Teller Line / BR Glass / Gypsum Soffit Signature Teller Line / Hanging Soffit Signature Teller Line / BR Glass / Hanging Soffit Prestige Teller Line Prestige Teller Line / BR Glass Signature Comfort Zone Prestige Comfort Zone Signature Customer Service Prestige Customer Service Prestige Customer Service / Glass Wall Octagon Sales Office Branch Manager Office - Steelcase Furniture Branch Manager Office - Constructed by General Contractor Conference Room Signature ATM Vestibule Prestige ATM Vestibule / Wallcovering Prestige ATM Vestibule / Blue Glowing Wall Storefront Zone Section 2: Interior Finish Specifications Wall and Surface Finishes Floor Finishes Queue Stanchion Configurations Ceiling System and Lighting Chairs Tables Furniture Other Interior Elements Signature Wallcovering Soffit Signature Hanging Soffit Prestige Illuminated Teller Soffit Floating Comfort Zone / Small Configuration Floating Comfort Zone / Medium Configuration Floating Comfort Zone / Large Configuration Floating Comfort Zone / One Hard Wall Configuration Prestige Wood Wall Octagon Window Applications UPDATED 01/25/10 i

3 Section 1 Signature Teller Line / Gypsum Soffit Signature Teller Line / BR Glass / Gypsum Soffit Signature Teller Line / Hanging Soffit Signature Teller Line / BR Glass / Hanging Soffit Prestige Teller Line Prestige Teller Line / BR Glass Signature Comfort Zone Prestige Comfort Zone Signature Customer Service Prestige Customer Service Prestige Customer Service / Glass Wall Octagon Sales Office Branch Manager Office - Steelcase Furniture Branch Manager Office - Constructed by General Contractor Conference Room Signature ATM Vestibule Prestige ATM Vestibule / Wallcovering Prestige ATM Vestibule / Blue Glowing Wall Storefront Zone UPDATED 01/25/10 1.1

4 INTERIOR ZONE OVERVIEW SIGNATURE TELLER LINE / GYPSUM SOFFIT ) Porcelain Tile (CT-1) 2) Wood Flooring (WD-1) 3) Wall Base (WB-1) 4) Chase Tan Paint (PT-1) 5) Chase Bronze Paint (PT-2) 6) Directional Signage 7) Chase Wallcovering (WC-2) 8) Chase Logo 9) Acoustical Ceiling (ACT-1) 10) Lighting (L-1) 11) Amber Pendant (L-9) 12) Teller Line and Hood (TEL) 13) Dominant Fixture 14) FDIC Compliance Sign 15) Teller Sign 16) Chase Blue Paint (PT-4) Underside of soffit 17) Queuing Ropes (QR-1) UPDATED 01/25/10 1.2

5 INTERIOR ZONE OVERVIEW SIGNATURE TELLER LINE / BR GLASS / GYPSUM SOFFIT ) Porcelain Tile (CT-1) 2) Wood Flooring (WD-1) 3) Wall Base (WB-1) 4) Chase Tan Paint (PT-1) 5) Chase Bronze Paint (PT-2) 6) Directional Signage 7) Chase Wallcovering (WC-2) 8) Chase Logo 9) Acoustical Ceiling (ACT-1) 10) Lighting (L-1) 11) Amber Pendant (L-9) 12) Teller Line and Hood (TEL) 13) Dominant Fixture 14) FDIC Compliance Sign 15) Teller Sign 16) Chase Blue Paint (PT-4) Underside of soffit 17) Queuing Ropes (QR-1) UPDATED 01/25/10 1.3

6 INTERIOR ZONE OVERVIEW SIGNATURE TELLER LINE / HANGING SOFFIT ) Porcelain Tile (CT-1) 2) Wood Flooring (WD-1) 3) Wall Base (WB-1) 4) Chase Tan Paint (PT-1) 5) Chase Bronze Paint (PT-2) 6) Directional Signage 7) Hanging Soffit (KMDI) 8) Acoustical Ceiling (ACT-1) 10) Amber Pendant (L-9) 11) Teller Line and Hood (TEL) 12) Dominant Fixture 13) FDIC Compliance Sign 14) Teller Sign 15) Queuing Ropes (QR-1) 9) Lighting (L-1) UPDATED 01/25/10 1.4

7 INTERIOR ZONE OVERVIEW SIGNATURE TELLER LINE / BR GLASS / HANGING SOFFIT ) Porcelain Tile (CT-1) 2) Wood Flooring (WD-1) 3) Wall Base (WB-1) 4) Chase Tan Paint (PT-1) 5) Chase Bronze Paint (PT-2) 6) Directional Signage 7) Hanging Soffit (KMDI) 8) Acoustical Ceiling (ACT-1) 10) Amber Pendant (L-9) 11) Teller Line and Hood (TEL) 12) Illuminated Dominant Fixture 13) FDIC Compliance Sign 14) Teller Sign 15) Queuing Ropes (QR-1) 9) Lighting (L-1) UPDATED 01/25/10 1.5

8 INTERIOR ZONE OVERVIEW PRESTIGE TELLER LINE ) Porcelain Tile (CT-1) 2) Wood Flooring (WD-1) 3) Wall Base (PL-3) 4) Chase Tan Paint (PT-1) 5) MDF Wall Panels (DWP-1) 6) Directional Signage 7) Teller Soffit (KMDI) 8) P-Lam Fascia Panel (PL-2) 9) Acoustical Ceiling (ACT-1) 10) Lighting (L-1) 11) Amber Pendant (L-9) 12) Lighting Wall Wash (L-14, Gel Sleeve 1) 13) Teller Line and Hood (TEL) 14) Electronic Merchandising 15) FDIC Compliance Sign 16) Teller Sign 17) Queuing Ropes (QR-1) UPDATED 01/25/10 1.6

9 INTERIOR ZONE OVERVIEW PRESTIGE TELLER LINE / BR GLASS ) Porcelain Tile (CT-1) 2) Wood Flooring (WD-1) 3) Wall Base (PL-3) 4) Chase Tan Paint (PT-1) 5) MDF Wall Panels (DWP-1) 6) Directional Signage 7) Teller Soffit (KMDI) 8) P-Lam Fascia Panel (PL-2) 9) Acoustical Ceiling (ACT-1) 10) Lighting (L-1) 11) Amber Pendant (L-9) 12) Lighting Wall Wash (L-14, Gel Sleeve 1) 13) Teller Line and Hood (TEL) 14) Electronic Merchandising 15) FDIC Compliance Sign 16) Teller Sign 17) Queuing Ropes (QR-1) UPDATED 01/25/10 1.7

10 INTERIOR ZONE OVERVIEW SIGNATURE COMFORT ZONE ) Carpet (CPT-1) 2) Porcelain Tile (CT-1) 3) Wall Base (WB-1) 4) Chase Wallcovering (WC-1) 5) Comfort Zone Chairs (LS) 6) Comfort Zone Table (OT) 7) Chase Tan Paint (PT-1) 8) Brand Fixture 9) Quarter Round Trim Molding Painted Chase Tan Paint (PT-1) Use to provide finshed edge between Wallcovering (WC-1) and Chase Tan Paint (PT-1). UPDATED 01/25/10 1.8

11 INTERIOR ZONE OVERVIEW PRESTIGE COMFORT ZONE ) Carpet (CPT-1) 2) Porcelain Tile (CT-1) 3) Wall Base (PL-3) 4) MDF Wall Panels (DWP-1) 7) Wood Laminate Panels (PL-2) 8) Lighting Wall Wash (L-15, Gel Sleeve 2) 9) Brand Fixture 5) Comfort Zone Chairs (LS) 6) Comfort Zone Table (OT) UPDATED 01/25/10 1.9

12 INTERIOR ZONE OVERVIEW SIGNATURE CUSTOMER SERVICE ) Carpet (CPT-1) 2) Porcelain Tile (CT-1) 3) Wall Base (WB-1) 4) Chase Tan Paint (PT-1) 5) Chase Bronze Paint (PT-2) 6) Customer Service Desk 7) Amber Pendant (L-9) 8) Directional Sign 9) Dominant Fixture 10) FDIC Compliance Sign 11) Teller Placemat UPDATED 01/25/

13 INTERIOR ZONE OVERVIEW PRESTIGE CUSTOMER SERVICE ) Carpet (CPT-1) 2) Porcelain Tile (CT-1) 3) Wall Base (PL-3) 4) MDF Wall Panels (DWP-1) 5) Customer Service Desk 6) Amber Pendant (L-9) 7) Wood Laminate Panels (PL-2) 8) Lighting Wall Wash (L-15, Gel Sleeve 2) 9) Directional Sign (Counter mounted version available for high ceiling locations) 10) Illuminated Dominant Fixture 11) FDIC Compliance Sign 12) Teller Placemat UPDATED 01/25/

14 INTERIOR ZONE OVERVIEW PRESTIGE CUSTOMER SERVICE / GLASS WALL OCTAGON ) Carpet (CPT-1) 2) Porcelain Tile (CT-1) 3) Customer Service Desk 4) Amber Pendant (L-9) 10) FDIC Compliance Sign 11) Teller Placemat 5) Glass Wall Octagon (GW) 9) Directional Sign (Counter mounted version available for high ceiling locations) UPDATED 01/25/

15 INTERIOR ZONE OVERVIEW SALES OFFICE ) Carpet (CPT-1) 2) Chase Tan Paint (PT-1) 3) Wall System 4) Furniture System (D) 5) Task Chair (DS) 6) Guest Seating (GS) 8) Sales Office Table Display Fixture 9) Sales Office Wall Poster 10) SIPC/Insurance Compliance 7) Blue Pendant (L-10) UPDATED 01/25/

16 INTERIOR ZONE OVERVIEW BRANCH MANAGER OFFICE - STEELCASE FURNITURE (For ceiling heights 12 feet and above) ) Carpet (CPT-1) 2) Chase Tan Paint (PT-1) 3) Wall System 4) Furniture System (D) 5) Task Chair (DS) 6) Guest Seating (GS) 8) Sales Office Table Display Fixture 9) Sales Office Wall Poster 10) SIPC/Insurance Compliance 7) Blue Pendant (L-10) UPDATED 01/25/

17 INTERIOR ZONE OVERVIEW BRANCH MANAGER OFFICE - CONSTRUCTED BY GENERAL CONTRACTOR ) Carpet (CPT-1) 2) Chase Tan Paint (PT-1) 3) Wood Vertical Laminate (PL-2) 4) Furniture System (D) 5) Task Chair (DS) 6) Guest Seating (GS) 8) Sales Office Table Display Fixture 9) Sales Office Wall Poster 10) SIPC/Insurance Compliance 7) Blue Pendant (L-10) UPDATED 01/25/

18 INTERIOR ZONE OVERVIEW CONFERENCE ROOM ) Carpet (CPT-1) 2) Chase Tan Paint (PT-1) 3) Conference Room Boat Table (CTB) 4) Armless Guest Seating (GSA) 5) Blue Pendant (L-10) 6) Marker Board (MB) UPDATED 01/25/

19 INTERIOR ZONE OVERVIEW SIGNATURE ATM VESTIBULE ) Walk-off Grate System (GR-1) 2) Recycled Tire (CPT-2) 3) Wall Base (WB-1) 4) Chase Tan Paint (PT-1) 5) Check Desk (CD) 6) Chase Wallcovering (WC-1) 7) Package Receiver 8) ATM Surround Installed by signage vendor, see ATM Guidelines for details. UPDATED 01/25/

20 INTERIOR ZONE OVERVIEW PRESTIGE ATM VESTIBULE / WALLCOVERING ) Walk-off Grate System (GR-1) 2) Recycled Tire (CPT-2) 3) Wall Base (PL-3) 4) Wood Vertical Laminate (PL-2) 5) Chase Tan Paint (PT-1) 8) Interior Wall Octagon Installed by signage vendor, see Signage Guidelines for details. 9) Package Receiver 10) ATM Surround Installed by signage vendor, see ATM Guidelines for details. 6) Check Desk (CD) 7) Chase Wallcovering (WC-1) UPDATED 01/25/

21 INTERIOR ZONE OVERVIEW PRESTIGE ATM VESTIBULE / BLUE GLOWING WALL ) Walk-off Grate System (GR-1) 2) Recycled Tire (CPT-2) 9) ATM Surround Installed by signage vendor, see ATM Guidelines for details. 3) Wall Base (PL-3) 4) Wood Vertical Laminate (PL-2) 5) Check Desk (CD) 6) Blue Glowing Wall 7) Interior Wall Octagon Installed by signage vendor, see Signage Guidelines for details. UPDATED 01/25/

22 INTERIOR ZONE OVERVIEW STOREFRONT ZONE ) Merchandising Lightbox 2) Hours Door Vinyl 3) Window Safety Banding UPDATED 01/25/

23 Section 2 Wall and Surface Finishes Floor Finishes Queue Stanchion Configurations Ceiling System and Lighting Chairs Tables Furniture Other Interior Elements Signature Wallcovering Soffit Signature Hanging Soffit Prestige Illuminated Teller Soffit Floating Comfort Zone / Small Configuration Floating Comfort Zone / Medium Configuration Floating Comfort Zone / Large Configuration Floating Comfort Zone / One Hard Wall Configuration Prestige Wood Wall Octagon Window Applications UPDATED 01/25/10 2.1

24 WALL AND SURFACE FINISHES (PT-1) Chase Tan Paint Color: Benjamin Moore AC-5 Springfield Tan Common areas Lobby Hallways Bathrooms Sales area Interior metal doors and frames should match wall color unless existing doors (retrofit only) have a natural wood finish For retrofit, use oil base on doors and frames (PT-2) Chase Bronze Paint Color: Benjamin Moore - color to match Sherwin Williams SW6356 Copper Mountain Signature teller line wall Signature customer service wall Interior metal doors and frames should match wall color unless existing doors (retrofit only) have a natural wood finish All walls behind teller that can be seen by customer (PT-4) Chase Blue Paint Color: Benjamin Moore HC-811 Old Glory Switch plates on blue wallcovering Vents on bblue wallcovering Fixtures when located on WC-1 & WC-2 UPDATED 01/25/10 2.2

25 WALL AND SURFACE FINISHES (PT-5) Interior Ceiling Paint Color: Benjamin Moore NTRM Super White Interior ceilings (PT-6) MDF Match Paint Color: Benjamin Moore 967 Cloud White Doors and door frames on MDF panels Exposed wall areas surrounding MDF panels (PT-8) Chase Brown Paint Color: Benjamin Moore Barrel Brown Walls, doors and frames to match perimeter P-lam panels PL-2 UPDATED 01/25/10 2.3

26 WALL AND SURFACE FINISHES (PT-9) Historic Branch Accent Paint Color: Benjamin Moore I-06 White Dove Historic branches - accent trim Use on existing crown moulding in historic locations (WC-1) Chase Wallcovering Comfort zone walls ATM entry vestibules that do not use a blue glowing wall Entry walls in vestibule Entrances that do not have ATM or do not have a traditional vestibule Apply wallcovering to the two main walls in the comfort zone Preference is to install blue wallcovering on right hand side as enter branch. If obstructions on right wall, install on left Branches with vestibule: Apply wallcovering to 1 to 2 walls in the entrance including the wall that has the ATM placed on it Branches without traditional vestibule or ATM: Apply wallcovering to 1 to 2 walls Branches with more than one entrance should apply wallcovering to both entrances Align wallcovering starting at the bottom left corner Trim at top (WC-2) Chase Wallcovering Signature teller line soffits Align wallcovering with the bottom of soffit and continue application upward Trim at the top Do not trim evenly from both sides UPDATED 01/25/10 2.4

27 WALL AND SURFACE FINISHES (DWP-1) MDF Wall Panels Prestige teller line back wall Prestige comfort zone wall Prestige customer service wall All edges are finished in the factory and painted pearlescent color Panel layouts to be provided by architect or designer (PL-1) Horizontal Laminate Color: Wilsonart Oiled Soapstone Millwork work surfaces, horizontal surfaces at teller line Customer Service Center (PL-2) Wood Vertical Laminate Color: Wilsonart Shaker Cherry Retrofit teller lines Entry octagon wall Blue glowing wall ATM wall trim Sales office walls Comfort zone wall trim Customer service wall trim WP-1 Wood Laminate Panels Entry octagon wall Blue glowing wall ATM wall trim WP-2 Wood Laminate Panels Sales office walls Comfort zone wall trim Customer service wall trim Install with grain running vertically Retrofit locations should match dominant wood finish existing in branch Consult Brand Experience Team for sign off on finishes recommended other than PL-2 UPDATED 01/25/10 2.5

28 FLOOR FINISHES (CPT-1) Carpet Tile Sales zone Back of teller Non-floating comfort zone (CPT-2) Recycled Tire Entry Vestibule Installation: Running bond pattern parallel to front of building To be used in existing locations or sites where GR-1 (walk-off grate system) cannot be installed. (CPT-3) Carpet Tile Floating comfort zone only UPDATED 01/25/10 2.6

29 FLOOR FINISHES (WD-1) Wood Flooring Teller line Install running parallel to teller line at a minimum of 8 deep (CT-1) Porcelain Tile Lobby areas Lay pattern per approved finish plan (LIN-1) Linoleum Tile Rest room Break rooms Storage Area UPDATED 01/25/10 2.7

30 FLOOR FINISHES (GR-1) Walk-Off Grate System Entry vestibule (WB-1) Wall Base Signature customer areas Back office areas Storage area Data room Match wall base to furniture frame color scheduled to be installed Verify with Chase Project Manager (PL-3) Metal Wall Base Prestige customer areas UPDATED 01/25/10 2.8

31 FLOOR TRANSITION DETAILS CTC-38-CTS (Dark Bronze) CTC-38-CTS (Dark Bronze) CTC-EDGE (Dark Bronze) Johnsonite SSR-XX-B (Black) Johnsonite CTA-X-X-Z (Black) Johnsonite CTA-X-X-Z (Black) Johnsonite CTC-EDGE (Dark Bronze) Johnsonite SSR-XX-B (Black) UPDATED 01/25/10 2.9

32 QUEUE STANCHION CONFIGURATIONS 7 3 Small Branch 3 Medium Branch Large Branch Large Branch with Multiple Queue Lines Large branches with multiple queue lines use 7x11 ENTER sign UPDATED 01/25/

33 CEILING SYSTEM AND LIGHTING (ACT-1) Acoustical Ceiling Banking center customer area (L-9) Amber Pendant Teller area Customer service area Above check desk, if applicable 24-hour illumination required Use 18W Bulb Center above each teller window. For ceiling heights above 12, use cord hanging version Do not install pendant lights with ceilings 8 or lower Bottom of pendant light should be 7 6 AFF (L-10) Blue Pendant Sales area 24-hour illumination required Do not install pendant lights with ceilings 8 or lower For ceiling heights above 12, use cord hanging version For urban locations with back to back, multiple stations, install pendant lights above desks that face the interior of branch Center above work surface Urban locations should receive prior approval from Brand Experience Team for placement prior to ordering UPDATED 01/25/

34 LIGHTING (L-1) 2 x 2 Down light (L-15) Linear Down light (TL-11) Task Light General lighting Prestige comfort zone wall wash Work areas where additional lighting is required 24-hour illumination required UPDATED 01/25/

35 LIGHTING (L-14) Staggered Strip Fluorescent Prestige customer service area Prestige teller line 24-hour illumination required Must use gel sleeve on lamps (Gel Sleeve 1) - Dark Amber Color 285 Prestige teller lines Prestige customer service center (if back wall has MDF and either illuminated dom / emerch) Made for 48 lamps only, cut for shorter lengths as required (Gel Sleeve 2) - Light Amber Color 103 Prestige comfort zone (if wall has MDF and Chase What Matters fixture) Made for 48 lamps only, cut for shorter lengths as required UPDATED 01/25/

36 CHAIRS (BS) Employee Lounge Chair (TS) Drive-Up Teller Stool (DS) Task Chair (LS) Comfort Zone Chair Must be approved by Health Management (GS) Guest Seating (GSA) Armless Guest Seating (GS-INSTORE) Guest Seating Chairs should be ordered in pairs (exception: one chair may be ordered only with the small banker workstation) UPDATED 01/25/

37 TABLES (BT) Employee Lounge Table (OT) Comfort Zone Table (ET) End Table Side Tables should only be used when the (OT) Coffee Table does not fit (CTB) Conference Room Boat Table UPDATED 01/25/

38 FURNITURE Wall System Optional 8 high system is available for ceilings lower than 10 Preferred panel configuration is glass wall facing lobby, wood wall behind banker and fabric or wood on side walls (D) Furniture System Casegoods are installed next to fabric walls (TEL) Teller Line and Hood Shown with Prestige teller line back wall (CSD) Customer Service Center 3 configurations available: 1 person = small 1-3 person = medium 4-6 person = large* *must have Brand Experience approval (CD) Check Desk (GW) Glass Wall Octagon 24-hour illumination Real Estate to provide power Glass wall provided by sign vendor UPDATED 01/25/

39 OTHER INTERIOR ELEMENTS (WOM-1) Walk-Off Mat When extra mats are needed, try to match color DO NOT use mats at Teller Line, Sales Zone or Comfort Zone No more than 4 walk-off mats per branch (QR-1) Queuing Ropes/Stanchions Only order ENTER sign, Exit is not available Only use 6 stanchions If stanchions are to spec, but have wrong belt color, you should order new belts only See size and placement guide on 2.10 (TW1-1) Teller Window Indicator Use with 10+ active teller windows Currently have teller indicator in place Program Manager determines if needed due to teller line configuration (MB) Conference Room Marker Board UPDATED 01/25/

40 SIGNATURE WALLCOVERING SOFFIT Finish Details: Gypsum soffits 24 and taller: Use Chase wallcovering material (WC-2) showing 3 rows of pattern. Apply wallcovering starting at the bottom of the soffit. Paint any soffit area above the wallcovering with Chase Tan Paint (PT-1) up to the ceiling. Paint bottom of soffit Benjamin Moore 811 Old Glory (PT-4). Gypsum soffits between 16 and 23 : Use Chase wallcovering material (WC-2) and trim down to 16 (trim off top row of pattern). Paint soffit area above the wallcovering with Chase Tan Paint (PT-1) up to the ceiling. Paint bottom of soffit Benjamin Moore 811 Old Glory (PT-4). Gypsum soffits smaller than 16 or no existing gypsum soffit : Use 18 hanging soffit. Chase Tan Paint (PT- 1) should be painted on the existing soffit behind the mock soffit if necessary. Chase Logo: Installed by merchandising vendor. 13 high logo for 24 wallcovering. 9 high logo for 16 wallcovering. Consult with Brand Experience if you have questions concerning wallcovering installation on soffit heights not described in these guidelines. Always use a full square Never use a partial square UPDATED 01/25/

41 SIGNATURE HANGING SOFFIT Hanging Soffit Details: Manufactured out of a material called Microlite. The Hanging Soffit can be suspended from the ceiling or wallmounted depending on site conditions. The Chase logo is installed during the manufacturing process. Retrofit locations above teller lines and possibly the customer service center Sizes: 18 high with a 9 high logo 12 high with a 7.5 high logo (custom order) Hanging Illuminated Soffit Details: Manufactured out of a material called Microlite. The Illuminated Hanging Soffit can be suspended from the ceiling or wallmounted depending on site conditions. The illuminated Chase logo is installed during the manufacturing process and requires an electrical connection. In-Store locations when approved by the BE Team Sizes: 26 high with an illuminated LED logo 24-hour illumination required. BR Glass UPDATED 01/25/

42 PRESTIGE ILLUMINATED TELLER SOFFIT (ITS-1) Illuminated Teller Soffit Mounting: Suspended from the ceiling Wall-mounted Above teller line Sizes: 18 high x 10 (or custom to fit) 26 high x 10 (or custom to fit) Sections without logo can be ordered in custom lengths to align with architecture Align teller soffit with architecture of teller line Brand Experience to approve the placement of teller soffits See Merchandising Guidelines for installation details If there are 5 tellers or less, use 18 soffit 24-hour illumination required Chase logo Option 1 - Single teller lines get one logo. Chase logo Option 3 - Teller line turns a corner and has a minimum of 4 windows per side. Chase logo No logo unless more than 4 teller windows Option 2 - Teller line divided by column. Chase logo Option 4 - Teller line exists in multiple locations and has a minimum of 4 windows per side. UPDATED 01/25/

43 FLOATING COMFORT ZONE / SMALL CONFIGURATION When to use CPT-3 carpet: Use CPT-3 when comfort zone floats within larger carpet or tile area Use CPT-3 when comfort zone has 1 hard wall - 3 sides of the comfort zone is surrounded by carpet or tile For comfort zones with limited space, and the comfort zone table (OT) does not fit, use one side table (ET) per 4 chairs If more chairs are needed, you must receive brand experience approval ) Carpet (CPT-1) 2) Carpet (CPT-3) 6 x ) Porcelain Tile (CT-1) 4) Comfort Zone Chairs (LS) 5) Comfort Zone Table (OT) UPDATED 01/25/

44 FLOATING COMFORT ZONE / MEDIUM CONFIGURATION When to use CPT-3 carpet: Use CPT-3 when comfort zone floats within larger carpet or tile area Use CPT-3 when comfort zone has 1 hard wall - 3 sides of the comfort zone is surrounded by carpet or tile For comfort zones with limited space, and the comfort zone table (OT) does not fit, use one side table (ET) per 4 chairs If more chairs are needed, you must receive brand experience approval ) Carpet (CPT-1) 2) Carpet (CPT-3) 10-6 x ) Porcelain Tile (CT-1) 4) Comfort Zone Chairs (LS) 5) Comfort Zone Table (OT) UPDATED 01/25/

45 FLOATING COMFORT ZONE / LARGE CONFIGURATION When to use CPT-3 carpet: Use CPT-3 when comfort zone floats within larger carpet or tile area Use CPT-3 when comfort zone has 1 hard wall - 3 sides of the comfort zone is surrounded by carpet or tile For comfort zones with limited space, and the comfort zone table (OT) does not fit, use one side table (ET) per 4 chairs If more chairs are needed, you must receive brand experience approval ) Carpet (CPT-1) 2) Carpet (CPT-3) 6 x 21 3) Porcelain Tile (CT-1) 4) Comfort Zone Chairs (LS) 5) Comfort Zone Table (OT) UPDATED 01/25/

46 FLOATING COMFORT ZONE / ONE HARD WALL CONFIGURATION When to use CPT-3 carpet: Use CPT-3 when comfort zone floats within larger carpet or tile area Use CPT-3 when comfort zone has 1 hard wall - 3 sides of the comfort zone is surrounded by carpet or tile 8 4 For comfort zones with limited space, and the comfort zone table (OT) does not fit, use one side table (ET) per 4 chairs If more chairs are needed, you must receive brand experience approval ) Carpet (CPT-1) 2) Carpet (CPT-3) 6 x ) Porcelain Tile (CT-1) 4) Chase Wallcovering (WC-1) ) Chase Tan Paint (PT-1) 6) Comfort Zone Chairs (LS) 1 7) Comfort Zone Table (OT) 8) Brand Fixture Merchandising Guidelines for details UPDATED 01/25/

47 PRESTIGE WALL OCTAGON Two styles are available - formed and sculpted. Sculpted is preferred Four sizes are available , 36, 31.5, 23.6 Octagon must be installed in a highly visible area in the vestibule or near the branch entrance Center octagon horizontally on wall. Use must be approved by Brand Experience Team A finish plan must receive prior approval from Brand Experience Team octagon Center of octagon is 6 AFF Typically used when ceiling height is 11 and taller 36 octagon Center of octagon is 6 AFF Typically used when ceiling height is octagon Center of octagon is 5 AFF Typically used when ceiling height is octagon Center of octagon is 5 AFF Typically used when ceiling height is 8 UPDATED 01/25/

48 WINDOW APPLICATIONS (WT-1) Motorized Window Shades Windows on South and/or West elevations only Product: Sheer Weave 2000 Color: White Platinum Openness Factor 5% Notes: If branch has exterior awnings, must receive prior DRC approval Vendor to conduct site survey for all non-new build sites and provide RE or general contractor survey results indicating where to place power RE to provide appropriate power to each window according to site survey from vendor for retrofit locations. Each bank of windows will be wired to a single remote control unit that will be placed in the Branch Managers office. (break room shades will be manual) Shades will be programmed with preset upper and lower stopping points so all shades will go up and down at the same time to the same stopping point. The lowest a shade can go is 48 above the finished floor. (WT-2) Window Sheers (fabric only) Only sites that are: Historic Architecturally relevant Windows in: Sales Office Comfort Zone Break Room Product Number: Silkis #219/ Color: Natural Notes: If branch has exterior awnings, must receive prior DRC approval If branch has an illuminated interior soffit installed in the windows, sheers should be installed behind Ship to a local drapery fabricator. Drapery should be fabricated at a 2 to 1fullness, pinch-pleated and installed on a traverse rod (WT-3) Window Film Limit sun glare 2 options based on intensity of glare Use in: Urban locations In-line Windows in: Sales Office Comfort Zone OPTION 1: Product Number: DR 35 SR CDF Color: Gray Transmittance: 35% OPTION 2: Product Number: V-40 SR CDF Color: Gray Transmittance: 40% Notes: Do not use if branch has exterior awnings installed CPFilms will engage local dealer to access site and provide quote UPDATED 01/25/

49 WINDOW APPLICATIONS (WT-4) Frosted Window Film Exterior Interior Block View Product Number: NRM PS2 Color: Frosted Transmittance: 69% Notes: Do not use if branch has exterior awnings installed CPFilms will engage local dealer to access site and provide quote (WT-5) Decorative Window Film (Brand Experience Team must approve installation) Block View Product Number: NRM MPS3 Color: Black Transmittance: 0% Notes: Other solutions are available for urban locations where window provides good visibility for Messaging. See Brand Experience Project Manager. Do not use if branch has exterior awnings installed CPFilms will engage local dealer to access site and provide quote (WT-6) Drive-Up Shades Drive-up Window CLOSED Shade Product: Plus Graphic OCR, opaque clutch roller shade Color: White Vinyl CLOSED centered on both shades Notes: All New Builds branches will receive these shades Retrofit branches will only receive this shade if the existing shades need to be replaced UPDATED 01/25/

50 WINDOW APPLICATIONS Wiring Notes: New build branches are to be wired for shades even if window shades are not initially installed Retrofit sites would be wired according to approved plan as reviewed by the Brand Experience Program Manager and RE during scope visits RE to provide appropriate power to each window according to site survey from vendor for retrofit locations Vendor will provide the female quick-connect plug attached to a 5 4 whip for install prior to installation whip is not to be tucked or hang down Each bank of windows will be controlled by a single remote control that will programmed to control all elevations (break rooms shades will be manual); a second backup remote will also be provided Each cable location will be supplying the motor with 120 volt AC +/- 10%; 60 Hz; 1.1 Amps Glass Side Window Frame: Top Looking Down Motorized Window Shade Room Side Power Cord Location Motor Right Installation Notes: Installation of shades should be on the south and west elevations New Builds: only South and/or West elevations receive shades Retrofit/BAU: Real Estate PM (or FM, if BAU) will indicate location of window shades on floor plan with approval by Brand Experience Do not use if branch has exterior awnings installed. If awnings do not provide adequate sun glare protection, shades may be option, but must first be presented on Design Review Committee (DRC) Do not install shades in vestibule or across storefront entrance Vendor to conduct site survey for all nonnew build sites and provide RE or general contractor survey results indicating where to place power Shades will be programmed to a single remote with preset upper and lower stopping points so all shades will go up and down at the same time to the same stopping point (the lowest a shade can go is 4 from the floor) UPDATED 01/25/

51 WINDOW APPLICATIONS Installation Notes for Sites with Interior Soffit Band: Double-Sided Ceiling Mount Preferred installation: mount shades between each vertical mullion bay Top of bracket will sit even with bottom of signage Installation of shades should be on the south and west elevations New Builds: the architect will determine & indicate placement of shades on floor plan with approval by Brand Experience Retrofit/BAU: Real Estate PM (or FM, if BAU) will indicate location of window shades on floor plan with approval by Brand Experience If awnings don t provide adequate sun glare protection, shades may be option, but must first be presented on DRC call Do not install shades in vestibule or across storefront entrance Vendor to conduct site survey for all nonnew build sites and provide RE or general contractor survey results indicating where to place power Shades will be programmed to a single remote with preset upper and lower stopping points so all shades will go up and down at the same time to the same stopping point (the lowest shade can go is 4 from the floor) Wall Mounted Preferred 4 min Set back to comply with code as required Double Sided Signage varies in height from 18 to 30 Single-Sided Ceiling Mount 4 min Signage varies in height from 18 to 30 4 min Signage varies in height from 18 to 30 Wall Mounted Single Sided UPDATED 01/25/

52 WINDOW APPLICATIONS New Build Process: All windows are to be wired for shades even if window shades are not initially installed Install motorized shade in all new builds using placement recommendation as identified in new build plan (south & west elevations, plus break room will receive non-motorized shades) If other elevations other than south & west are needed, DRC approval is needed For new builds not yet open, the cost of the motorized shades will be covered within the new build budget High Heat Alternative Product: If during the new build punchlist process, the approved shade standard is not providing the necessary sun & heat relief, then a request for the alternate product would be submitted to DRC for approval BAU Process: BAU locations will be evaluated on a site specific basis Branches to request product and site visit by opening a Project Request through Facilities Direct Project request will be assigned to a Facility Manager, who will schedule site visit to determine sun glare issues evaluating the following: Is issue glare or heat from the windows or a combination of both? Time of day the windows are affected? Extent of glare issue (e.g. is issue throughout day, an hour of the day) Can glare issue be resolved with glare monitor covers for computers? OR repositioning of a workstation? How many windows are affected? After glare issue is validated, FM will document: Number of windows affected Which windows should receive blinds FM will schedule survey with vendor; Vendor will survey branch to validate FMs recommendation or offer alternate solutions Vendor to provide a recommended placement plan to FM for further review with Brand Experience Program Manager Vendor will include removal of old shades in quote FM and Brand Experience Program Manager will review plans & validate proposal Once approved, FM will place order with Vendor FM will coordinate installation of electrical, based on vendor specs; product to be installed by vendor UPDATED 01/25/