Serving Fremont Employees with a One Stop Shop Enterprise Web App

Transcription

1 Serving Fremont Employees with a One Stop Shop Enterprise Web App Enterprise GIS: Lessons from the Trenches By John Leon and Christine Frost 2015 Esri international User Conference 1

2 Introduction Phases of Development o GIS Online (Autodesk MapGuide) o o 1st web application quickly developed and easily adopted After 12 years our technology is out of date What are our options? enterprise GIS aka egis (ArcGIS Server) Stage 1 Redesigned Dispatch Site (Painless) This is great I love it! Stage 2 Soft Roll Out (Resistance) Why do we have to change? Stage 3 Training (Apprehension) There s an EXTRA click! Stage 4 Go Live! (Acceptance) Now that I tried it I can t go back! Lessons from the Trenches Yet to come Thank you! 2015 Esri international User Conference 2

3 City of Fremont Facts 4 th most populous city in San Francisco Bay Area o 90 Square Miles o 220,000 population o 900 employees GIS Team of 4 Lead Agency of the Southern Alameda County GIS Authority (SACGISA) o City of Newark, Alameda County Water District (ACWD) and Union Sanitary District (USD) o 120 Square Miles o Over 1400 employees 2015 Esri international User Conference 3

4 Phases of Development Background Year 2000, had spent 5 years developing data with no obvious end-product o Needed to prove investment dollars Critical demand for access to property information and ability to generate mailing notifications Initial implementation of Esri MapObjects mailing list application proved unsuccessful 1 month pilot project with AutoDesk MapGuide gave us 2015 Esri international User Conference 4

5 Autodesk MapGuide 6.5 PoD - GISO 2015 Esri international User Conference 5

6 GIS Online (Autodesk MapGuide 6.5) Reasons for Selection PoD - GISO Established technology since 1996 with a solid customer base o Affordable and bundled with all required software Autodesk Author quickly author maps Autodesk Server mapping service Macromedia ColdFusion - quickly allowed for us to create custom reports JavaScript based Extremely stable with fast mapping and reporting performance Proven quick development and deployment Required minimal training for end users o Trained over 300 Extremely flexible and customizable o Ability to add layers, data and reports without consultant assistance 2015 Esri international User Conference 6

7 Property Selection PoD - GISO 2015 Esri international User Conference 7

8 The Kitchen Sink Layer Legend (that Overflowed) PoD - GISO 2015 Esri international User Conference 8

9 Property Report (Left Hand Report) PoD - GISO 2015 Esri international User Conference 9

10 Automatic Mailing Notification PoD - GISO 2015 Esri international User Conference 10

11 Mailing Report (Listing of all properties non filtered) PoD - GISO 2015 Esri international User Conference 11

12 Mailing Report (Duplicate owners removed) PoD - GISO 2015 Esri international User Conference 12

13 Mailing Report (PDF of mailing list) PoD - GISO 2015 Esri international User Conference 13

14 Permit Reports PoD - GISO 2015 Esri international User Conference 14

15 From Basic GIS to One Stop Shop Feed it and they will come PoD - GISO GIS Online quickly became the alternative Document Management System o Linked Assessor Maps, Alameda County Assessor, etc. o Linked to Permitting system to retrieve Project and CASE reports o Linked Tract Maps, Fire maps, etc. o Linked Historical Planning Documents, Plans, Photos, Construction Drawings, etc. o Linked Buildings to Maintenance Work Order System, Facility Drawings, etc Esri international User Conference 15

16 12 Years later Reality sets in the Workhorse technology is out of date o Product and Server OS are no longer supported o No mobile solution available o Mapping and Cartography quality was basic at best o Dated user interface o Biggest user complaints Only programmed for Internet Explorer Download and install ActiveX plug-in for Internet Explorer 2015 Esri international User Conference 16

17 What do we next? PoD 12 Years How do we come close to matching performance, ease of use, functionality and retain our custom reporting? How do we come close to matching the Google user experience? o Needed regional mapping to get away from the floating island effect How do we handle the kitchen sink data layers approach? o Single use web applications were clearly not an option Do we have ANY money? 2015 Esri international User Conference 17

18 What are our options? PoD 12 Years Do we know if anyone has migrated from MapGuide to Esri? Do we go with Esri or Open Source solution? Do we look at Commercial Off-the-Shelf (COTS) solutions? Do we contract out as custom work? 2015 Esri international User Conference 18

19 Pilot Testing PoD 12 Years YES we looked at all options! Results o o No vendor nor COTS could match Performance Functionality Custom Reporting for the multitude of feature types Address, Property, Utilities, etc. Internal business workflow Mailing, Linked documents Custom programming Cost prohibitive Restrictive to further in house development Are there ANY more options? 2015 Esri international User Conference 19

20 The Light Bulb moment PoD 12 Years Hey, maybe we can do this in house o o After Attending Esri UC, coding for web application development was demystified Piggy backed on consultant s knowledge transfer Created our own pilot o More promising results than previous options 2015 Esri international User Conference 20

21 egis Stage 1 Knock, knock Who s there? PoD egis-s1 Fremont Police Dispatch was the first at the door o Needed to have spatial reference outside of our jurisdiction for stakeouts, SWAT situations, serve warrants, mutual aid, etc.. Developed an application within a week o o o o o o Expanded Basemaps World wide address locator Integrated Google Street View Linked into web services Santa Clara County, USGS, FEMA, etc. Added PG&E and National Pipeline and Utility data Enhanced phone search and ability to select from the map The reaction was? 2015 Esri international User Conference 21

22 This is great I love it! PoD egis-s1 Instant adoption No complaints Immediately requested to add more Minimal training Painless deployment 2015 Esri international User Conference 22

23 egis for Dispatch PoD egis-s Esri international User Conference 23

24 Santa Clara County (Web Service) PoD egis-s Esri international User Conference 24

25 egis Stage 2 Soft Roll Out PoD egis-s2 Based on egis for Dispatch success, decision was made to create version for City staff Sent All User introducing new application Gave a Show and Tell to various departments Sent another All User asking to Please! give it a try and provide feedback o Crickets, Nada, Nothing, Niet, etc. No choice but give deadline for MapGuide to be turned off o Countdown timer was visibly placed The reaction was? 2015 Esri international User Conference 25

26 Noooooooooooo!!! #%$#! PoD egis-s Esri international User Conference 26

27 egis Stage 3 Training PoD egis-s3 Before GIS Online goes OFFLINE needed to provide training Sent All User with 3 month advance notice to sign up for egis training classes Trained over 125 users over a 5 week period Committed to implementing any missing layers, searches and reports by Go Live launch date The reaction was? 2015 Esri international User Conference 27

28 There s an EXTRA click! PoD egis-s Esri international User Conference 28

29 egis Stage 4 Go Live! PoD egis-s4 Received some feedback during training A week before launch we got a lot MORE feedback Scrambled to meet deadline of promised commitments and incorporate feedback Finally we re LIVE! The reaction was? 2015 Esri international User Conference 29

30 Take your Pick PoD egis-s Esri international User Conference 30

31 Welcome to egis PoD egis-s Esri international User Conference 31

32 Selecting a property PoD egis-s Esri international User Conference 32

33 Search by Text Input or Graphic Selection PoD egis-s Esri international User Conference 33

34 Results and Buffering PoD egis-s Esri international User Conference 34

35 Buffered Results, Datagrid and Report Options PoD egis-s Esri international User Conference 35

36 Layers PoD egis-s Esri international User Conference 36

37 USGS Landslides (Web Service) PoD egis-s Esri international User Conference 37

38 Widgets Galore! PoD egis-s Esri international User Conference 38

39 Basemap Options, Share Map Location and Link List PoD egis-s Esri international User Conference 39

40 PoD egis-s4 Draw and Measure widget 2015 Esri international User Conference 40

41 Swipe Spotlight widget PoD egis-s Esri international User Conference 41

42 Google Street View widget PoD egis-s Esri international User Conference 42

43 Drop Coordinates with Street Views widget PoD egis-s Esri international User Conference 43

44 egis (ArcGIS Server) Benefits and Challenges PoD egis-s4 Benefits o Fast mapping performance o Works w ColdFusion o Ability to pull in REST services from other agencies Weather, FEMA, USGS, etc. o Clean interface with Flex or JavaScript o Widgets contributed from ESRI community o Mobile solutions available o Available to multiple web browsers o Available to PC and MAC o Setup of editing sessions via web browser o Web token security and integrating with our City s Active Directory o Multiple basemaps for user to choose from o No conversion of GIS data sources 2015 Esri international User Conference 44

45 egis (ArcGIS Server) Benefits and Challenges PoD egis-s4 Challenges o Handling large datasets Contours o Data publishing Caching versus Map Service versus Feature Service o Programming Widgets versus API Integrating ColdFusion reports o SDE versus File Geodatabase Syntax differences o Programming for multiple web browsers IE versus Firefox versus Google Chrome o Server configuration and setup Security issues Authentication, Active Directory, IIS, etc. Performance load balancing Number of users potentially accessing egis 2015 Esri international User Conference 45

46 Lessons from the Trenches PoD LT Underestimated how comprehensive and replied upon GIS Online truly was False Assumptions o We have savvy users o People like and want new technology similar to their own personal devices o If you ask nicely, people will be happy to help out and test (for their own benefit) o We can do this in-house, no problem If it works for one group, it will work for another 2015 Esri international User Conference 46

47 Lessons from the Trenches PoD LT Hindsight o Change is not accepted/embraced equally o Must be able to show obvious advantage for change Dispatch was a success because we met their need and gave them more We lacked incentive for City staff to test without having full functionality of old site or enough of new must-haves o We do GIS development everyday but we re novices when it comes to getting message out and attaining widespread buy-in Still grasping with how to communicate change o Developing in-house - It s ALL on US! Conflicting work assignments created significant delays while software evolved and changed No proven rollout or true stress/performance testing We know the data the best, can implement change on the fly and continue to expand and improve 2015 Esri international User Conference 47

48 Yet to come Incorporate Pictometry widget o View Oblique Photos o Measurements height, diameter, elevations, etc. Reformat reports o Separate data into categories Add demographic data Add user preferences option to save settings Migrate to JavaScript, HTML5, etc. Link to additional business systems GO Mobile 2015 Esri international User Conference 48

49 Thank you! Christine Frost John Leon egis Home Page o Open Data Portal o Public egis Interactive Map Acknowledgements o Esri Srinivas Suryanarayanaiah Venu Kanaparthy o Honorable mention Robert J Scheitlin, GISP 2015 Esri international User Conference 49