Facilities, Custodial Services
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1 UNIVERSITY OF WISCONSIN EAU CLAIRE FACILITIES MANAGEMENT, CUSTODIAL BLUGOLD SERVICE LEVEL STANDARDS Cleaning Activity OFFICES CONFERENCE ROOMS DEPARTMENTAL CLASSROOMS, LIBRARIES & LOUNGES GENERAL PURPOSE CLASSROOMS STAIRS & DISABILITY ACCESS AREAS PUBLIC CIRCULATION, CORRIDORS ENTRANCES & ELEVATORS RESTROOMS & LOCKER TEACHING LABS RESEARCH LABS Police floors daily daily Auto scrub/mop public floors daily daily daily 3x week Spot sweep or spot mop floors daily daily daily bi-weekly daily daily daily 3x week Spot carpet care-spills as required as required as required as required as required Spot vacuum daily daily daily daily Detail floor (vacuum/mop) weekly weekly weekly weekly bi-weekly weekly daily weekly weekly Re-finish floors annually annually annually annually annually traffic based annually annually annually semiannually semi- Carpet extraction cleaning annually annually annually annually traffic based annually annually Power wash walls/floors annually annually Empty & spot clean trash containers weekly daily daily daily daily daily daily 3x week Empty & spot clean recycling containers over 1/2 full weekly weekly daily 2x week 2x week Empty biohazard Empty cardboard daily daily daily Detail clean trash & recycling containers annually quarterly quarterly quarterly quarterly quarterly quarterly quarterly Clean boards daily daily daily as needed as needed Replenish supplies daily daily as needed Empty pencil sharpeners weekly weekly Clean drinking fountains daily daily daily Clean mirrors/partitions daily Clean/disinfect all fixtures daily Dust all surfaces/vents monthly weekly weekly weekly weekly weekly weekly weekly weekly Spot clean desks weekly Spot clean glass monthly weekly weekly weekly daily daily daily weekly weekly Spot clean walls/doors monthly daily weekly daily weekly daily daily weekly weekly Straighten furniture daily daily daily Remove graffiti as required as required as required as required as required as required Replace light bulbs as required as required as required as required as required as required as required as required as required Snow removal as required as required
2 The above services are supported Monday - Friday within normal O&M costs. Campus weekend support is provided on a limited basis to support scheduled weekend events and activities. Weekend support services, on a fee basis, can be arranged with Facilities Management. Note: Service delivery may be delayed in case of emergencies such as flood or snow removal. Custodial Program Definition of Services University of Eau Claire custodians are responsible for cleaning more than 2,600,000 square feet in 26 campus buildings, including academic spaces, residence halls, student centers and recreation spaces. Custodial staff use sustainable and environmentally sound practices in the performance of these activities. Our custodial services team plays a key role in creating a positive experience for students, staff and visitors, who utilize our campus facilities each day. The Custodial hours of operation are: First shift 5:00 am 2:30 pm Monday - Friday Routine Custodial Coverage Second Shift 3:30 pm 12:00 am Monday - Friday Routine Custodial Coverage Weekend Shift 6:00 am 6:00 pm Saturday - Sunday Routine Custodial Coverage If you need additional custodial coverage or if the following standards are not met contact the Call Center at
3 DEFINITION OF TASKS Auto-scrub/mop floors. Using appropriate size auto-scrub machine and following manufacturer s directions, auto-scrub area thoroughly, ensuring that corner areas are cleaned, using a mop in the areas the machine cannot reach. Carpet Extraction Cleaning. After moving portable furniture and spotting and vacuuming floor, clean entire carpet with extraction machine according to manufacturer s instructions. Allow to dry overnight, or utilize fan dryers. Note: Customer will be asked to pick up personal belongings prior to carpet extraction. Chalk Boards. Clean board completely in General Purpose Classrooms. Wet wipe chalk rails. Clean/Exchange erasers as necessary, replace supplies as needed. Clean/disinfect all fixtures. Restroom fixtures will be cleaned with an approved cleaning product. Clean restroom partitions and doors. Wipe partitions and walls clean with approved cleaning product. Clean trash cans/recycling containers. Spray inside and outside of container with approved cleaning product. Wipe out and replace liner. Clean drinking fountain. Wipe all surfaces of fixture with approved cleaning product. Detail floor vacuum/mop. Vacuum entire floor including edge vacuuming corners, baseboards and under moveable furniture. Mop entire floor including edge mopping and under furniture. Dust all surfaces/vents. Wipe down surfaces and dust surfaces which are free of objects, including vents, ledges, window sills, and cubicle partitions. In General Purpose Classrooms: dust blinds, wipe down closed blinds on both sides. Empty pencil sharpeners. Open and empty into a trash receptacle. Reinstall holder and wipe off unit with dust rag. Empty recycling system containers. Common area recycling containers will be emptied when the container becomes ½ full or weekly. Desk side recycling service is not provided. Empty trash containers. Carry container to cart and empty. Replace liner if necessary. Police floors. Pick up litter, debris (Any objects on floor including paper, cans, bottles, pens, pencils, books, etc.). Spot vacuum, spot
4 mop. Power wash walls/floors. Using pressure washer machine follow manufacturers direction and thoroughly clean the walls and floors of a hard surface area. Re-finish floors. Hard surface floors will be scrubbed and assessed on the amount of finish that will be applied to deliver a polished appearance. Replenish supplies. 1. Restroom supplies - refill soap and paper dispensers, making sure they are operational. 2. General purpose classrooms supplies will be replenished. Departmental classrooms, conference rooms, and break-out rooms are the department s responsibility. Snow removal. Clear snow as needed from stairways, steps and entrances per snow removal plan Spot carpet care. Area that has been stained will be cleaned appropriately by carpet extractor. Spot clean desk. Wipe down work surfaces and other flat surfaces with a treated rag in General Purpose Classrooms. Spot-clean walls and doors. Remove finger smudges, spots, or graffiti from walls and doors as required with appropriate cleaning materials. Wet-mop/auto-scrub floors. Wet-mop or auto-scrub floor using appropriate chemical. White board. Clean board completely in General Purpose Classrooms. Wet wipe marker rails. Clean/Exchange erasers as necessary, replace supplies as needed
5
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