Avon Fire and Rescue. Background. Summary

Transcription

1 Avon Fire and Rescue Background The March 2013 Citizens Panel questionnaire was sent to 1903 Citizens' Panel members. In total 1145 people responded, a 60% response. Each question shows the Base response the total number of people who responded to that question. Some people may have responded to the survey, but not every question within it. Summary 45% of respondents were satisfied with Avon Fire and Rescue Service, none were dissatisfied. 48% did not know or had not used the service. 84% of respondents were confident that Avon Fire and Rescue Service would reach them in an emergency. Only 1% were unconfident of this. Respondents indicated the most popular way for Avon Fire and Rescue service to promote advice about fire safety in homes would be to post leaflets through front doors (53%). Following this was handing out leaflets at local events (39%) and using social media (36%). Just over half of respondents were aware that Avon Fire and Rescue Service visits peoples homes to provide fire safety advice and education (52%)

2 45% of respondents were satisfied with Avon Fire and Rescue Service. 48% did not know or had not used the service. No respondents were dissatisfied with the service. How satisfied are you with Avon Fire and Rescue Service? Base % Very satisfied % Satisfied % Neither satisfied or dissatisfied 67 7% Unsatisfied 4 0% Very unsatisfied 4 0% I don't know / I have never had to use Avon Fire and Rescue Service % 100% 80% 60% 40% 20% 0% 25% 20% 7% 0% 0% Very satisfied Satisfied Neither satisfied or dissatisfied Unsatisfied Very unsatisfied 48% I don't know / I have never had to use Avon Fire and Rescue Service

3 84% of respondents were confident that Avon Fire and Rescue Service would reach them in an emergency. Only 1% were unconfident of this. How confident are you that Avon Fire and Rescue Service would reach you in an emergency? Base % Very confident % Confident % Neither confident or unconfident % Unconfident 9 1% Very unconfident 5 0% 100% 80% 60% 40% 20% 0% 37% 47% Very confident Confident Neither confident or unconfident 15% 1% 0% Unconfident Very unconfident

4 Respondents indicated the most popular way for Avon Fire and Rescue service to promote advice about fire safety in homes would be to post leaflets through front doors (53%). Following this was handing out leaflets at local events (39%) and using social media (36%). How do you think Avon Fire and Rescue Service could best promote the advice it provides about fire safety in the home? Please choose up to three options. Base % By handing out leaflets at local events % By knocking on front doors to provide instant advice to householders % By posting leaflets through front doors % On the Avon Fire and Rescue Service website % Through advertising in the local press % Through social media e.g Facebook and Twitter % Through other organisations % I don't know 33 3% Other 94 9%

5 By posting leaflets through front doors 53% By handing out leaflets at local events Through social media e.g Facebook and Twitter By knocking on front doors to provide instant advice to householders Through advertising in the local press On the Avon Fire and Rescue Service website 39% 36% 34% 31% 29% Through other organisations Other I don't know 10% 9% 3% 0% 20% 40% 60% 80% 100%

6 Just over half of respondents were aware that Avon Fire and Rescue Service visits peoples homes to provide fire safety advice and education. 48% were not aware of this. Are you aware that Avon Fire and Rescue Service visits the homes of local people to provide fire safety advice and education? Base % Yes % No % 100% 80% 60% 40% 20% 52% 48% 0% Yes No

7 Demographics Ethnic origin Base % Gender Base % Male % Female % White British % White Polish 11 1% Any other white background 44 4% Black or minority ethnic group 82 7% Age Group Base % % % % Long term illness or disability Base % Yes % No % % % % % %

8 Ward Base % Ashley 41 4% Avonmouth 39 4% Bedminster 37 3% Bishopston 40 4% Bishopsworth 33 3% Brislington East 33 3% Brislingto West 27 2% Cabot 32 3% Clifton 35 3% Clifton East 26 2% Cotham 36 3% Easton 35 3% Eastville 32 3% Filwood 15 1% Frome Vale 37 3% Hartcliffe 20 2% Hengrove 21 2% Henleaze 41 4% Hillfields 34 3% Horfield 22 2% Kingsweston 30 3% Knowle 39 4% Lawrence Hill 19 2% Lockleaze 24 2% Redland 35 3% St George East 34 3% St George West 25 2% Southmead 14 1% Southville 39 4% Stockwood 40 4% Stoke Bishop 38 3% Westbury on Trym 32 3% Whitchurch Park 27 2% Windmill Hill 35 3% Henbury 29 3%