Chief s Message. 2

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2 Chief s Message It is my pleasure to present the Glen Lake Fire Department s 2015 Annual Report. We continue to be an exemplary department committed to improving and building upon excellent firefighting and EMS service to Glen Arbor and Empire Townships. The Department continually strives to do its best in a professional and compassionate manner. With one exception, 2015 was a rather routine year. Call volume has held steady since the increases of 2012 when the media called much attention to the area. Our apparatus is aging well because special attention is paid to preventative maintenance. Repairs were required, as always, but the equipment continues to function at a high level. Our staff is highly trained. The Department puts great emphasis on staff development. A considerable amount of time is spent training so that the staff is always ready to respond to the wide variety of emergencies occurring in the community. Public Education service continues to strengthen. Many classes and services are offered to improve life safety and protect the community s property. The August storm, of course, caused extra effort for the Department. Yet, we were not found unprepared for it. Staff helped coordinate welfare checks of every home in the affected area. While the Department was busy, it was not overburdened by the additional tasks and energy that were demanded. It was satisfying to see us rise to the challenge. The Glen Arbor station is beginning to show evidence of its age. More mechanical problems are cropping up, though they are being dealt with. We anticipate future system replacements to put more efficient and reliable equipment in place. Station 2 in Empire is quite small and experiences difficulty housing modern fire and rescue apparatus. We will continue to maintain the properties the Townships have entrusted to us for use in serving the public. The Department continues to emphasize cooperation with the National Park Service. Rescue calls at Sleeping Bear National Lakeshore demand a special level of staffing and equipment without an additional funding source. Lately, the large amount of storm fall requires attention and a joint look at NPS priorities and citizen property safety. The Department will continue to pursue the best option for the townships residents and visitors. Finally, I would like to extend my gratitude to the Glen Arbor Township Board and the Empire Township Board. I greatly appreciate the opportunity of working for and with you. I also appreciate all the staff of the Glen Lake Fire Department and recognize their efforts to make this Department run professionally while exhibiting kindness for those we serve. Thanks to all for working together to support the Department s mission and efforts. Sincerely, John A. Dodson Chief of the Department 2

3 CHIEF S MESSAGE... 2 OVERSIGHT... 4 Fiscal Year Budget Summary... 5 ORGANIZATION... 6 PERSONNEL... 7 STATION INFORMATION OPERATIONAL STATISTICS OPERATIONS Fire EMS and Rescue Training Safety Building and Grounds COMMUNITY SERVICES ADMINISTRATION SPECIAL EVENTS GLEN LAKE FIRE AND RESCUE ASSOCIATION COMMUNITY SUPPORT CREDITS

4 Oversight The extent to which a fire department operates constitutes a large majority of any township s business. It comes as no surprise that the effort needed by township officials to review the administrative and operational activities of the organization proportionately consumes a considerable amount of time. To accomplish this oversight in an efficient manner, Glen Arbor Township elected to implement an advisory body, the Emergency Services Advisory Commission (ESAC). This body was established as an advisory board as prescribed by State statute. The Commission is comprised of individuals that reside in the Department s service area and meet monthly as an advisory body. ESAC is comprised of citizen representatives from Glen Arbor and Empire Townships. Glen Arbor Township appoints four members to the Commission and Empire Township appoints three members. These members serve without compensation to advise the Glen Arbor Township Board on issues related to fire and EMS operations in the two-township coverage area. The Glen Arbor Township Emergency Services Advisory Commission s seven-member volunteer infrastructure is comprised as follows: Glen Lake Public Safety Glen Arbor Township Board Empire Township Board Emergency Service Advisory Commission Glen Lake Fire Department Chief of the Department Andy Dupont Chair William Witler Glen Arbor Twp Larry Krawczak Empire Twp Peter Van Nort Glen Arbor Twp Ralph Mittelberger Empire Twp Joe Batteiger Glen Arbor Twp Roy Pentilla Empire Twp 4

5 Fiscal Year Budget Summary Operating Costs, 12.8% Benefits, 14.7% Wages, 72.5% Twelve Month Budget: Wages $1,121,050 Benefits $228,000 Operating Costs $198,000 Total $1,547,050 5

6 Organization Chief of the Department John A. Dodson Executive Section John M. Kenney Aide to the Chief Building and Grounds Public Information Operations Division Policy and Procedure Administrative Section Robert W. Wurst Executive Assistant to the Chief Fire and Planning Section Eric P. Dubord Lieutenant EMS and Rescue Section Bryan M. Ferguson Lieutenant Training and Research Section M. Bill Parker Lieutenant Health and Safety Aaron D. Brown Safety Officer Human Resources Budget and Finance Fire Suppression Pre-Hospital Care Staff Development FF Accountability Records Management Apparatus Maintenance Tactical Rescue Marine Operations Public Education Rapid Intervention Procurement Pre-plans/Inspections Cost Recovery Technical Calibration OSHA Compliance Urban Interface HAZMAT Mitigation Asset Management Annual service inspections 6

7 Personnel Administration John A. Dodson Chief of the Department John Kenney Aide to the Chief Public Information Policies and Procedures Building and Grounds Robert Wurst Executive Assistant to the Chief Executive administrative support HIPAA Privacy and Security Officer Human Resources Budget and Finance Technology Officers Lt. Bryan Ferguson A Shift Pre-Hospital Care Rescue/Marine operations Cost Recovery HAZMAT Mitigation Lt. Eric Dubord B Shift Fire Suppression Apparatus Maintenance Pre-Plans and Inspections Urban Interface Lt. M. Bill Parker C Shift Training Officer Public Education Technical Calibration Asset Management Aaron Brown Safety Officer Personnel accountability Rapid Intervention OSHA Compliance Annual inspections 7

8 A Shift Lt. Bryan Ferguson FF/Paramedic 7 years Douglas Lake FF/EMT 7 years Peter Stern FF/EMT 7 years Scott Sheehan FF/EMT 5 years Matthew Durand FF/Paramedic 2 years B Shift Lt. Eric Dubord FF/EMT 7 years Aaron Brown FF/Paramedic 6 years Steven Lienard FF/Paramedic 4 years Pablo Cevallos FF/EMT 3 years Lindsay Little FF/Paramedic 1 year C Shift Lt. M. Bill Parker FF/EMT 6 years Jay Morse FF/Paramedic 6 years Chad Dykgraaf FF/EMT 5 years Zachary Yanska FF/Paramedic 3 years Matthew Stevens FF/EMT 2 years 8

9 New hire Nathan Perdue FF/EMT Part-time staff John Friend Firefighter/EMT Jeff Hester Firefighter/EMT Gary McGhee Firefighter/Paramedic Tim Nichols Firefighter/EMT Judy Ohlfs Firefighter/EMT Dena Smith Firefighter/Paramedic Jim Wendels Firefighter/EMT The Department very much appreciates the efforts of its part-time employees and the extra effort they put in as members of the community. Their loyalty to the Department over the years is commendable and noteworthy. 9

10 Station Information Station 1 Glen Arbor Station 1 is located at 6401 W. State Street, Glen Arbor. It houses one Advanced Life Support ambulance, one ladder truck, one engine, two tankers, a command car, a light rescue truck, a utility truck, and the Fire/Rescue boat. Station 1 services the northern area of the Glen Arbor- Empire area. In addition to residences, it protects many well-known structures such as the Homestead, Le Bear Resort, and the Sleeping Bear Dune Climb. It also protects Glen Arbor and the businesses located there. The station is staffed with a Lieutenant, a Firefighter/Paramedic, and up to two Firefighter/EMTs. The fire Department s administrative staff members, including the Fire Chief, the Chief s Aide, and the Executive Assistant, are located at this station. Station 2 Empire Station 2 is located at S. Lacore Road, Empire. It houses one Advanced Life Support ambulance, the heavy rescue truck, an engine, and a tanker. Station 2 services the southern portion of the Empire-Glen Arbor area. In addition to the residences and businesses located in Empire Village, it protects the Cherry Republic warehouse, the National Park headquarters, and the Pierce Stocking Drive Overlooks. It also protects the various farms and businesses located in the area. Station 2 is staffed by a Firefighter/Paramedic and a Firefighter/EMT. Special Area Considerations The National Lakeshore does not provide EMS services to its customers but relies on the Glen Lake Fire Department for its emergency medical responses. The Department responds to all medical emergencies in the park as well as providing swift search and rescue capabilities for persons who are lost or are in distress. Both stations respond to emergencies and other calls for service in the National Lakeshore. Responses in the Lakeshore demand a much higher personnel and equipment response than other responses in the Department s service area. Additionally, the Department responds to incidents on South Manitou Island and marine emergencies on Glen Lake and Lake Michigan. The Fire Rescue boat (371) is crewed by the staff of the Department. It is capable of open water search and rescue, transport of EMS personnel and patients, and firefighting both inshore and on the open water. 10

11 2015 Operational Statistics EMS Call Volume by Day of the Week EMS Call Volume by Time of Day 11

12 Fire Incidents by Type

13 2015 EMS and Fire Run Volume Fire runs EMS runs Annual Run Volume Comparison EMS runs Fire Runs Total runs

14 Operations Fire 2015 was an average year for fire and rescue call volume. The summer months continue to be the busier time of year due to the volume of tourism in the area during those months. The storm in August presented challenges for the community, but the Department was well-prepared and took the event in stride. Crews responded to a number of challenging calls including structure fires, wildland fires, vehicle extrication, search & rescue, and rope rescues. Some of the emergencies were within the boundaries of the Sleeping Bear National Lakeshore. These responses can be very challenging due to the overall size of the park and the many remote locations. However, the Department has a good working relationship with the NPS Rangers. The two agencies assist each other to ensure the person in need is well taken care of. In the spring of 2015, the Officers traveled to Indianapolis, Indiana for a week of training at the FDIC conference. This conference consisted of hands-on training, classroom training, and seminars in large auditoriums put on by some of the most well-known speakers and instructors in the fire service. The Officers also researched many different kinds of new equipment that are on the market to make firefighters work safer and more efficient. Throughout 2015, crews have continued to show a presence in the community by updating preplans for local businesses. The pre-plan system has been put in place so that fire personnel can quickly look up information about a particular commercial structure within Empire and Glen Arbor townships. Pre-planning surveys the building size and layout, utility shut-off locations, and emergency contacts that would be needed in the event of an emergency. On August 2, a severe storm traversed the area and did a considerable amount of damage throughout the community. In the days following the storm, Department staff, along with volunteers from Leland, Northport, and Suttons Bay fire departments, went door to door to do damage assessments. Residents were informed about emergency shelter, notified of sites to get water, and asked if they needed other assistance. An ongoing topic of discussion concerns potential wildland and urban interface fires. The fallen trees present a potentially hazardous situation that may need abatement. Though a tremendous amount of trees and debris were hauled away, there is still a large amount that remains in many areas around the community. Vehicle Maintenance 2015 was another busy year for maintenance and repair for the Department fleet of vehicles. The fleet is continuously aging and requires more attention and repair. Fire and EMS apparatus are complex pieces of equipment. In addition to the standard heavy truck components, the apparatus incorporate specialized equipment, rescue gear, and electronics. It is important to exercise preventative maintenance to find problems before they develop. Each vehicle is checked thoroughly at least once each week. Much of the routine maintenance is performed inhouse to control repair costs. It is normal for difficult repairs to be performed at shops that specialize in heavy vehicle repair. 14

15 One of the Department personnel, Steven Lienard, attended heavy vehicle maintenance classes at the Pierce facility in Wisconsin. Topics included Side Roll/Front Impact Protection systems, Command zone systems, PUC pump and transmission, and chassis electrical in addition to topics on preventative maintenance. The past year again saw the need for several high-cost complex repairs. A summary of these repairs is listed below: Ladder 331 was transported to Pierce facilities in Wisconsin to effect repairs to the rear passenger side compartments; a passenger side seatbelt was replaced; an alternator relay was replaced; a coolant line burst and was replaced. The truck then received complete cooling and oil service; crew communication headsets were re-wired. 241 Brush Truck was diagnosed with a head gasket leak and repaired; batteries were replaced. Ambulance 391: siren head unit replaced; new tires were installed and the steering aligned; the rear brakes required replacement, transmission pan was replaced. Ambulance 392: received a new driver side front tire and wheel alignment. Engine 211: The exhaust system was replaced due to rusting; pump primer motor was replaced Tanker 321: Electrical system was tested and the battery switch replaced. Tanker 221: Batteries were replaced. Polaris 282: Battery was replaced; flat tire was repaired. Polaris 384: Battery was replaced. Fire Rescue Boat 371: spotlight controller was replaced; outboard engine controller was programmed; windscreen was replaced. Command car 300: Oil change and lube service was completed. Various pump gauges were replaced on several trucks. Various lights were replaced on several trucks. Apparatus tire chain systems were overhauled and tested. 15

16 EMS and Rescue 2015 brought many calls for EMS service for the Glen Lake Fire Department. This year, 34% of responses were EMS in nature. The Department responded to 326 EMS incidents in 2015 with Advanced Life Support staffing (paramedics) from both fire stations. In early 2015, Department members began the process of writing specifications and seeking vendor bids for a new ambulance to replace an older model currently in service (Ambulance 392). After much research and study, the Department placed an order for a Type 1 Osage Ambulance. The ambulance will be built in Missouri and delivery is scheduled late in the 2 nd quarter of The new ambulance will be housed at Station 2 in Empire. The Department is licensed by the State of Michigan to provide pre-hospital medical care at the Advanced Life Support level. Every year this license has to be renewed. Again this year, the Department passed with no deficiencies noted by the State inspector. The Department prides itself on the excellent level of care it provides to the area s residents and visitors. The Department has seen an increasing demand for special event coverage in the area. In addition to the heavy demands of special rescues in NPS areas, private race organizers also seek special coverage for different races and community events. The Department provides coverage for these events in addition to regular station staffing. The Department also deployed four Hazardous Materials (HAZMAT) monitoring kits on its apparatus. The kits were awarded through a grant and will help the staff safely monitor any HAZMAT incident in the service area. The Department added a light Rescue vehicle to its fleet in Rescue 352 was placed into service to provide a more fuel efficient alternative for personnel responding to medical incidents, water and ice rescues, and for towing the Fire Rescue boat. Rescue 352 is a 2015 Ford F-550 truck with a Reading utility truck body. 16

17 Training The Training Division is responsible for coordinating and scheduling the majority of department training. In-service training is accomplished in a variety of ways, including: outside instructors, on-duty shift training, monthly reading assignments, online web-based computer training, monthly written quizzes, and in-house training. Personnel are also sent to conferences and classes outside the Department for specialized training. All Department training is done in compliance with standards established by the Michigan Firefighter Training Council (MFFTC) and the National Fire Protection Association (NFPA). Highlighted course delivery from 2015 The Department completed its third year as a Continuing Education (CE) Sponsor location. In 2015, the Department offered 19 different medical classes for a possible 46.5 CE credits. The Department started the renewal process to allow operation as a Sponsor location for three more years. Staff attended Leelanau County sponsored training Reading Smoke & Tactics hosted at The Leelanau School. The EMS Officer attended ESO EMS-software training in Texas. Staff attended Leelanau County sponsored training on Agricultural Rescue techniques. Annual HAZMAT refresher Training was conducted. Continued to utilize the Internet to deliver online courses and keep staff near their assigned station. Ice Rescue training was completed in conjunction with USCG personnel. Several water rescue and boat operation trainings with different local agencies. Leelanau County received funds collected from the enactment of the Michigan Fireworks Safety Act. The funds are used to support firefighter training in the State of Michigan. The Department hosted the county training at The Leelanau School with a Reading Smoke and Tactics class. This training was attended by over 75 regional firefighters. The county also hosted an Agricultural Rescue class in Suttons Bay. The classes greatly benefited the Department. Overall, Department staff completed 4,058 training hours in Full-time staff averaged 243 hours each. Two individuals are recognized for their training accomplishments: Paramedic Gary McGhee recorded the most training hours for part-time staff with 49.5 hours. EMT Chad Dykgraaf recorded the most training hours for full-time staff with 286 hours. Asset Management and Technical Calibration The Department continues to utilize software to control its assets. Capital items are inventoried and tracked. Every piece of small equipment is also color coded to aid in keeping apparatus inventories controlled. The Department also maintains a calibration program for its gas monitors, CO detectors, and blood glucose detectors. 17

18 Safety The Department maintains rigorous safety standards to protect the health and well-being of its employees. All operational staff are given an annual physical to monitor their health. Critical equipment is also tested regularly to ensure its proper operation and that it enables personnel to do their job safely. Dr. David Lemak, of Leelanau Urgent Care in Suttons Bay, serves as the Department physician and administers an NFPA-compliant firefighter examination to each employee. Each year, all ground ladders used in the Department undergo testing for load-bearing capability and an inspection for damage. The ladders all passed the inspection again this year. Also, all Department fire hose is pressure tested according to NFPA standards each year to ensure it is safe to use when needed. The Self Contained Breathing Apparatus (SCBA) is tested each year to ensure proper operation in fire and smoke environments. All units are flow tested and visually inspected. Several repairs were made to units which experienced malfunctions. Additionally, all personnel undergo testing to ensure their assigned mask fits and does not leak. Lastly, the compressor used to fill SCBA bottles is tested quarterly for air purity and also undergoes a rigorous inspection designed for air-breathing equipment. The Department continued to recognize achievements in personal health and fitness in Peter Stern and Jay Morse were recognized for having shown the most significant improvement in personal health and fitness. This physical fitness award is co-sponsored by Blue Cross-Blue Shield of Michigan. Pablo Cevallos and Gary McGhee were recognized for achieving the most training hours in the Department. All the award winners were recognized with a personal plaque and had their names added to the Department s main award plaques. Building and Grounds Maintenance and repairs for the Empire and Glen Arbor stations are performed by Department staff and qualified contractors. Station 1, Glen Arbor, was constructed eleven years ago. It receives much preventative care, but the aging plant is requiring increasing contractor support for more complex repairs. Many major systems were repaired again this year. At Station 1, the apron heat system was repaired. The standby generator received a new belt and battery. The septic tanks were pumped and the irrigation system was repaired. The forced air furnaces experienced several different failures and were repaired each time. New programmable locks were installed as the security scheme was revisited. At Station 2 in Empire, the garage door openers were repaired. The bay heaters also required service. New programmable locks were installed and programmed to ensure staff safety and to protect Department assets. A major LED lighting project to reduce energy consumption and costs was completed by Keen Technology Solutions at Station 1. Consumers Energy recognized the Department s energy saving initiative with a plaque. The Department continues to benefit from the efforts of the Glen Lake Fire and Rescue Association. The Association donated funds to purchase a new refrigerator at Station 1 and new audio-visual equipment for the workout room at Station 2. 18

19 Community Services Public Education The Department continues to offer American Heart Association courses such as CPR and First Aid. Department staff, NPS personnel, Homestead Resort, the staff and students at The Leelanau School, area sports coaches and community citizens all received training. Over 100 people were taught these valuable life-saving skills. The Department is always looking for ways to educate the citizens that we serve and protect. Please let us assist you or your group today! Please contact Glen Lake Fire Department at to schedule a course today. Smoke Detectors Roughly half of all home fire deaths result from fires reported between 11 p.m. and 7 a.m., when most people are asleep. The Department received a donation of 75 smoke detectors from Kidde. Please contact the Department if you are in need of a detector or have questions on where to install them. Schedule Your Home Safety Survey The Department is available to provide no cost home or business visits to conduct a safety survey. Firefighters will suggest ways to improve fire safety at your home or business. There is no penalty if correctable items are found. The survey of your home or business will only recommend ways to improve safety. The survey involves all parts of the property and includes: kitchen, bathroom, bedrooms, home heating equipment and chimneys, smoke detectors, ingress/egress, fall hazards, outdoors, and an escape plan. Ongoing Public Education/Speaking Did you know the Department offers many different classes that you could participate in? Feel free to contact the Department with any questions regarding individual or group training or speaking events. The Department has qualified instructors in many areas: fire safety, CPR, First Aid, and Safe Boating. The Department can often provide these classes at minimal or no cost. Community Outreach Program All communities have individuals that are part of a vulnerable population due to isolation, aging, health risks, and many other factors. Glen Arbor and Empire Townships are no different. The Glen Lake Fire Department is concerned and would like to offer help with checking on the welfare of an individual or following up with a patient after a hospital stay. Call if you have questions at

20 Administration Every organization has various administrative matters to attend to. Most of these are routine. This year, several notable items were accomplished: Annual budget was analyzed and prepared. The Department performed very well in the annual Glen Arbor Township financial audit. It held expenses below budget again this fiscal year. Three part-time personnel were hired. One, Nathan Perdue, changed status to full-time when a staff member resigned to take other employment. Three personnel concluded their employment with the Department. One was full-time, the others were part-time staff. New ID card software was procured. Gear bags were purchased and issued per employee suggestion. Ambulance 392 laptop computer was repaired after sustaining damage on a call. ESAC helped investigate the damage and found that it was not due to negligence. Department staff encountered difficulties with their Flexible Spending Account (FSA) benefit. After much effort, the problem was resolved with the benefit provider. The Department continued efforts to work with the National Park Service to coordinate rescue work in the Sleeping Bear National Lakeshore. NPS desires that wheeled vehicles be used less frequently in the Park, but this presents substantial safety and manning difficulties to the Department. A Memorandum of Understanding still has not been signed with the NPS authority regarding rescue work in NPS areas. Additionally, the Department is anticipating discussions regarding the great amount of fallen timber resulting from the August 2015 storm and awaits NPS resolution to expressed concerns. Long-term capital budget needs were analyzed and the planning sheet was updated. Coordinated the purchase of oxygen cylinders to reduce rental costs to Department. The anticipated payback period of the purchase is eight months. Department staff presented a petition to seek union representation in December. Mutual Aid agreements were updated with North Flight EMS and Benzie EMS. Special events The 2015 Open House events at both stations had many visitors from the community and beyond. A light lunch was provided at Station 1. Several pieces of apparatus were on display and were available for hands-on interaction. The open house allows for great interaction between the staff and the public. Many questions are answered and equipment demonstrations help explain how apparatus is used. The Department provides special event coverage for an expanding number of races, parades, music festivals, and other events both local non-profit and sponsored corporate events. The annual 9-11 Commemoration keynote speaker was Superintendent Dusty Schultz of the Sleeping Bear National Lakeshore. The event was well attended as usual. 20

21 Glen Lake Fire and Rescue Association The annual Glen Lake Fire and Rescue Association (GLFRA) sponsored pancake breakfast was once again well attended. The breakfast received many nice compliments on the food and friendly atmosphere. The event was staffed by supportive community members and some members of the Department. The funds raised help provide for items and needs that keep the staff and station running at its optimal level. This year, the GLFRA supported the Department by purchasing equipment for the fire vehicles, personal flotation devices for the Fire-Rescue boat, and specialized EMS and fire training materials. This expenditure was approximately $12,000. Previously mentioned was the Association s generosity in providing other equipment for both stations as well as supporting one employee with higher education funding. If you would like more information, please contact the Association at: Glen Lake Fire and Rescue Association PO Box 417 Glen Arbor, MI The GLFRA is a wholly separate organization from the Glen Lake Fire Department. The Association is a 501(c)(3) charitable organization for the purpose of supporting the Department apart from the Township tax-funded budget. Community Support Customer service is the cornerstone of the Department. We strive to provide professional and compassionate care to everyone we meet. I am grateful for their effective service and support. It was another fine example of the very solid performance of your team at the Glen Lake Fire Department. Gratitude to the gentle and efficient emergency responders who attended to [my] medical needs... Your kindness was deeply appreciated also. We want to thank your fire fighters for inspecting our home and installing two smoke detectors. They were very professional and gave us good advice. We are very fortunate to have such dedicated fire fighters. Everyone was so kind and thoughtful. The Department thanks everyone in the community who writes to express appreciation and thanks. The staff enjoys their work and is glad that they are able to be of service to you. 21

22 Credits The Glen Lake Fire Department annual report was written and printed to assist the citizens and visitors of Glen Arbor and Empire Townships. It provides a basic review of the Department s activities throughout It also serves as an addendum to the reports published and the events hosted each year. Should you have any questions or comments about this report, the Department s activity, or how we could better serve you, please do not hesitate to contact us. Contributions to development of this annual report are gratefully acknowledged. Especially, we thank the citizens and visitors of the Glen Lake area who have generously supported the Department s work throughout the year. 22

23 FREQUENTLY ASKED QUESTIONS HOW DO I GET A COPY OF A MEDICAL OR FIRE REPORT? Call the Department at during business hours to obtain procedures for obtaining a report. The website,, also has the appropriate forms available for requesting a report. WHO DO I CALL TO LEARN CPR? Call the Department at and ask for the Training Officer. WHAT SHOULD I DO WITH HOT FIREPLACE ASHES? DO NOT remove hot ashes from the fireplace immediately. Wait 2-3 days and let the ashes cool completely in the fireplace. Make sure there are no hot embers before removing the ashes. Place cool ash in a metal container with a lid and store them away from the home and all combustible material. WHERE SHOULD I PLACE SMOKE ALARMS IN MY HOME? Homeowners should install smoke alarms on every level of their home and outside of all bedrooms or sleeping areas. Smoke alarms should also be installed inside every bedroom or area where people sleep. Call the Department for a free home safety survey! LIFE SAFETY TIPS Store matches and lighters away from children Check electrical cords for cracking and fraying Create a home escape plan in event of an emergency Install and maintain smoke and carbon monoxide (CO) detectors in your home When using candles in the home, keep them away from combustible materials and make sure to fully extinguish them before going to bed. Do not hesitate to call If something feels like an emergency, treat it like an emergency! IMPORTANT CONTACT INFORMATION Fire/Police Emergency: Police non-emergency: (231) Fire Non-Emergency: (231) Glen Arbor Township Hall: (231) Poison Control Center: (800) Munson Hospital: (231) DNR Burn Permit: or (866)

24 EMERGENCY SERVICES DIAL EMERGENCY MEDICAL SERVICE FIRE SUPPRESSION Station W. State Street Glen Arbor, MI NON-EMERGENCY SERVICES CPR AND FIRST AID TRAINING INCIDENT REPORTS PARAMEDIC SERVICE QUESTIONS FIRE CODE AND FIRE PROTECTION SYSTEMS QUESTIONS FIRE INVESTIGATIONS FIRE INSPECTIONS FIRE STATION TOURS Station S. Lacore Road Empire, MI Calendar of Events July Fire Department Open House Station 1 Glen Arbor September Memorial observation Station 1 Glen Arbor October Fire Department Open House Station 2 Empire 24