Product Support policy for Low Voltage switchgear from Eaton Holec Hazemeyer - brand

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1 Eaton Industries (Netherlands) B.V. Europalaan 202, 7559 SC Hengelo Postbus / P.O. Box 23, 7550 AA Hengelo The Netherlands tel.: +31 (0) fax: +31 (0) date: tel.: fax: 18 November services@eaton.com Support policy for Low Voltage switchgear from Eaton Holec Hazemeyer - brand Eaton Electrical Solutions & Services (ESS) offers a comprehensive portfolio of solutions and services for a reliable and safe electrical infrastructure for every stage of an electrical network s service life. Including installation, and support. Our solutions and services can be fully integrated, which means we can guarantee optimum availability of your electrical energy. Eaton provides dedicated solutions for any situation and any type of power distribution equipment. Please contact us for specific questions and request regarding design, installation, or support. In this document we inform you about the support policy for the systems delivered by Eaton or Eaton s legacy brands. For specific questions and requests regarding the policy, please contact us on services@eaton.com or phone See following pages for: support policy Low Voltage circuit breakers support policy Low Voltage systems support policy Low Voltage automation Remarks about used definitions Page 1 of 5 Handelsregister / Trade Register Enschede BTW-nr. / VAT nr.: NL B.01

2 Low Voltage circuit breakers Switchgear type Last ion Extensions and modifications M238F Stopped Retrofit solution EMAS Stopped Retrofit solution Stacking breakers Stopped Substitute: Dumeco Duco (black) Stopped Substitute: Dumeco Pameco Stopped Substitute: Dumeco Velasco Stopped Substitute: QSA Vesco Stopped Substitute: QSA Vemeco Stopped Substitute: QSA Isol (series 1) Stopped Contains Asbestos. Retrofit solution Isol (black) Stopped (No asbestos). Retrofitsolution Otomax Stopped Contains Asbestos. Retrofit solution N11K Stopped Contains Asbestos. Retrofit-solution Torsimat Dec Contains Asbestos. Retrofit solution Aeromat SS 2007 Limited Dec Dec Retrofit solution Aeromat Circuit Breaker Isol & Otomax Page 2 of 5

3 Low Voltage switchgear systems Switchgear type Last ion Extensions and modifications Capitole 3n Dec Capitole Dec F Dec Memform 2011 Limited Dec Dec Capitole 20 or 40 are Capitole 20 or 40 are Capitole 40 are Capitole 40 are Retrofit-solutions for incomers and feeder units will remain. Capitole 3n and 5 panels with retrofit breakers Page 3 of 5

4 Low Voltage automation systems Type Automation Last ion Extensions & modifications Otonet I (Relais switch) Otonet II (Kϋnke PLC) Stopped Substitute: Otonet IV Retrofit to Otonet IV possible CIT Stopped Substitute: Clink II Clink I Dec (limited *) *) Central interface unit is no longer. PMU, SCU circuit-boards limited Retrofit to Clink II is to be recommended Remarks about used definitions Year () The dates listed in above table indicate to which Eaton will offer support on the installed base at a certain support level. The support levels are described below. The basis for these dates: Number installed systems User requirements and needs. Retention of knowledge within Eaton Retention of ion records and database. Substantial reduction in demand may result in changes to this planning. During the life cycle of a switchgear system, we offer an appropriate support level: Regular From the moment of introduction of new power distribution equipment, our service organization is trained to provide full support for installation, start-up,, and system extension. Accessories and spare parts which do not affect the liability are usually as a separate component. Phase 1 After phasing out the regular ion of a system, Eaton continues full support of the, including extensions and modifications. The delivery of entire new cubicles and / or circuit Page 4 of 5

5 breakers is possible. Phase 2 At this stage, complete cubicles or circuit breakers will no longer be ; however Eaton does retain outdated ion technology, tools, obsolete raw materials or spare parts to be able to perform repairs and overhauls. Phase 3 At this stage we still offer specially trained technicians with -specific knowledge, however the range of spare-parts is limited. These parts are not separately. The activities are limited to work such as inspection, measuring, cleaning and lubrication. After aftermarket, specific spare parts will no longer be. The activities will be limited to generic. Retrofit solution With retrofit solutions, Eaton can upgrade an existing power distribution system within a few hours. Your power distribution system will get more functionality and a new life. Circuit breakers, protection devices and automation are replaced by modern equivalents. Transition Panel To expand facilities where the installed power distribution equipment is obsolete, our transition panels offer a solution, to expand the system with modern materials. Page 5 of 5