2012 Reviews. Overall Price Quality Responsiveness Punctuality Professionalism A A A A A A

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1 Review Date: December 28, 2012 Member: Jessica Harper, Fairfield, NJ Cabinet Making Flooring Sales/Installation/Repair Lighting Patios Work Completed Date: November 21, 2012 Last Modified Date: ugust 08, 2013 pproximate Cost: $65, We contracted JMC to totally renovate and remodel our kitchen and dining room area. This project included complete demolition of both the kitchen and dining room spaces, new floors, lighting, electric, new slider to the patio, cabinets, appliances... soup to nuts. When John MacDougall, owner of JMC, came to our house to conduct the final inspection he asked us several questions about our experience with JMC. What really struck me was that when he asked us what they can do to improve, we truly couldn't give him one ounce of constructive criticism. They were phenomenal to work with - professional, punctual, caring - masters of their craft. John and Tammy met with us several times prior to construction to not only discuss our creative vision but also talk to us about what was important to us in this project. Frankly, I wanted complete transparency. I wanted to know if we were going to be delayed, when elements of the project would be complete, who was coming to our home and when. JMC had a best practice for all of my potential concerns. They started as scheduled, provided me a daily calendar, and even ended the project early (not only is that fantastic in it of itself, but they ended early even with the delay that was incurred due to Hurricane Sandy). ll of the workers that came to my house were respectful of my home and true professionals. That said, I do want to recognize George, Val and Rich as they frequented my home and always exceeded my expectations. John really created a fantastic team. Finally, I want to recognize Jack, our Project Manager. Jack was always prompt in his response to me, always kept my expectations realistic, and frankly, I don't imagine that the project would have run as smooth without his supervision. We suffered severe damages from Hurricane Irene and went through two contractors. Having that experience, we were very cautious about heading into a home improvement project. JMC truly restored our faith in contractors, and frankly, I won't look anywhere else when I have a home improvement project in the future. Thank you JMC for your partnership and professionalism!

2 Review Date: December 14, 2012 Member: Chris Crabtree, Chatham, NJ Ceramic Tile Doors Drywall Lighting Plumbing Work Completed Date: June 25, 2012 Last Modified Date: ugust 08, 2013 pproximate Cost: $17, Complete remodel of guest bathroom to include full gutting, new installation, sheetrock, tile & fixtures (also new floor, door, tile work, wainscot. shower & door, sink, faucet, vanity, accessories and toilet. Great response to quote & permits. We really enjoyed our experience choosing all the bathroom fixtures in the showroom. It was so easy, one stop shopping! We did a lot of upgrading because we had specific ideas of what we wanted and the choices were great. JMC was always available in person or by phone for questions. I liked that each worker called before they came and took photos of their work each day. There was a presence either in person or by phone every day to check on the project which is key to good customer service. Their work was very high quality. Since we were expecting house guests, we needed our remodel to be done by the end of July (5 weeks total time). We worked with JMC to create a reasonable time frame and they worked hard to ensure they stayed in the time frame originally quoted. Very smooth demolition & construction. JMC used a window fan and zipper enclosures to seal off all areas of our house that would be affected by dust which we appreciated due to our allergies. fter demolition, JMC noticed the floor was not level and recommended we put a sub-floor in. I appreciated the choice we were given since there was a cost extra involved. Doing the sub-floor gave the bathroom a higher quality look and could also prevent tile from cracking in the future. We upgraded to a custom shower door and were happy with end result. However, we ran into a delay with the custom shower door company due to their own computer problem. But that was independent of JMC and JMC was very apologetic., a high quality, low stress remodel. Thanks JMC! B

3 Review Date: December 12, 2012 Member: Denise Beckman, Morris Plains, NJ Doors Windows Work Completed Date: ugust 16, 2012 Last Modified Date: ugust 08, 2012 pproximate Cost: $14,000 JMC replaced two sliding glass doors leading to our deck, and five basement windows. They also built an egress window in our basement, which involved cutting in to our house foundation wall, digging a well outside the window, and dealing with our town building inspector to make sure the job met standards. JMC expertly handled everything including advising us on which products to use, designing the whole egress window space, and dealing with our town's permit and inspection process. The job went very smoothly and JMC was wonderful to work with. John MacDougal (the owner), the job supervisor, and the workers were all very professional, courteous, on time, and responsive to comments and questions. The quality of their work was excellent. They started and completed the job as promised, had all the correct materials available, and worked diligently until the job was finished. They always let us know when they were arriving, and what the plans were in terms of what would be accomplished and when. There was great communication throughout the process. We will definitely use JMC again for our next home improvement project. Review Date: November 30, 2012 Member: Maria Molinari, Morris Plains, NJ Plumbing Services Performed: No Work Completed Date: November 25, 2012 pproximate Cost: He is going to be hired to remediate the mold and fix a leak in the wall. I received a few of quotes and I was not comfortable with the options. JMC came and was honest and a lot of integrity. They made me feel like he knows what he is doing and that I'm comfortable with his services. I'm a single woman and I plan to use his services for any issues I have with this house.

4 Review Date: November 20, 2012 Member: Debra Small, Denville Services Performed: Work Completed Date: October 15, 2012 pproximate Cost: $15, Home Build Year: 1955 fter reviewing JMC in ngie's List, I contacted them requesting an estimate to upgrade my main bathroom from ceiling to floor that was in desperate need of help. John McDougal came to our home and gave an overview presentation of what his company could do for two people who are too old and too unskilled to do the work. He did measurements, took note of my requirements and left saying he would send a formal proposal of cost and timeline of completion after work started. The very comprehensive proposal arrived a few days later and being aware of the high cost of required labor I agreed for the work to be done and went to the showroom in Parsippany to choose the tile and cabinets. We received a start date later than I liked, but understand the logistics of ordering materials and scheduling of the workers, so I prepared to wait. During the showroom visit we met the project manager assigned to our renovation and found that all the office staff were very pleasant and cordial This job was a complete tear out and rebuild retaining just two items of ours that were relatively new: toilet and vanity countertop. long piece of protective plastic was laid on the carpet pathway from front door to the interior bathroom which lasted through the many people with work boots going back and forth for the three weeks the job took. Every day, before leaving in the late afternoon we were informed as to which worker would be coming on the following day and the person then called us in the morning before their arrival. Nine people were part of the crew (counting two electrical subcontractors) and all did their work in a professional manner. John S, the tile man and carpenter, was especially skilled and created an outstanding cover for the baseboard heater that had been a particular metal eyesore. He and Val, the painting lady, did a couple extra nice things for which these two old folks are most appreciative. Review Date: November 15, 2012 Member: Thomas Wilson, Randolph, NJ Cabinet Making Carpentry - Woodworking Doors Drywall Flooring Sales/Installation/Repair Insulation Lighting Masonry Painting - Interior Remodeling - Basements

5 Windows Work Completed Date: November 08, 2012 pproximate Cost: $42, Home Build Year: 1970 The project included tearing down an existing family room and hallway to bare cinder blocks and concrete slab, then constructing framed walls, insulation, sheet rock, and an entire wall of bookcase shelving. Two double hung windows were removed and the opening bricked in, a third was replaced with a translucent fixed window, and a 6' sliding glass door was replaced. The concrete slab was leveled and a premium engineered hardwood floor was installed. The stairs and front door landing were removed and replaced with new, including oak stair treads and a slate tile landing. Custom covers for the downstairs baseboard radiators were constructed and installed. In the downstairs hallway, wallpaper was removed and the walls were skim-coated with spackle for a smooth finish. outlets and switches were relocated as necessary, and all new units were installed. Blocking and outlets for a wall-mount HD-TV and surround sound speakers were installed. 5 new lighting fixtures were installed at each existing ceiling box. Then the entire space, plus the upstairs hallway and living room - including a vaulted ceiling and a brick floor-to-ceiling fireplace - was painted (primer on all new surfaces, plus 2 finish coats - 3 finish coats on most of the new wood surfaces.) s someone with above average skills in home remodeling, I was experienced enough to know what I wanted in terms of the finished result ND smart enough to know that I could never successfully complete this project within a reasonable amount of time and at the level of detail and craftsmanship I would demand from myself. fter speaking with 2 other contractors, meeting with John MacDougall to discuss our proposed project was a pleasure. John is knowledgeable, listens well, and did a great job of capturing our requirements. His written proposal and contract was detailed and thorough, and made our decision to go with JMC a simple one. With regards to price, I had developed a detailed estimate based on my own research and experience - John's price was within $1000 of that number on an overall project cost of $40K. s a professional consultant I charge a top $ for my time, and I understand that people with skills deserve to be compensated for their time and effort. JMC is not inexpensive, BUT if you know and clearly communicate your expectations I believe they professionally deliver an exceptionally high quality end result. John warned us at the outset that it would be 2 months or more before he'd be able to start the job. Naturally we were anxious to get started, and towards the end the time seemed drag, but the wait was worth it. Demolition of the existing space started on Sept. 24th, and the project was completed on November 8th. JMC's original project estimate was 6 weeks to complete once the work commenced, and the project took 7 - but one of those weeks was lost to Hurricane Sandy, so I'd have to say the estimate was spot on. Throughout the project, the workers called each morning to let us know they were on their way. They arrived consistently by 8am, and tried to wrap up the day by 4:30pm. Following demolition, they kept the raw space closed off with plastic curtains to minimize the dust and dirt throughout the rest of the house. nd at the end of every day they cleaned up the work area, put away all tarps, tools and equipment, and swept or vacuumed as needed. George, who led the construction efforts and did all of the cabinet work, is a talented carpenter and craftsman. He was as concerned with details as I was, and made certain that the results not only met the contract but "looked right". Val, who did most of the painting, also did a very good job with ensuring the surfaces were properly prepared. ll of her cut lines and details were straight and true, and she had no problems going back and touching up the few spots I highlighted. The quality of their work and results is top notch. Other members of the crew were all professional, and did quality work. Jack Smith, our project manager, helped make sure that the work flowed throughout the project. When it came time to install the engineered hardwood floor, we realized we had an issue with the concrete slab not being flat and level. Jack made several calls and researched possible solutions. We arrived at an agreed-upon floor leveling fix that cost slightly more than I had hoped to spend, but will ensure the long-lasting results we all wanted. In the end, JMC also made me whole on the material costs when it turned out they over-ordered the floor leveler by about 20%. The electrical and masonry sub-contractors that JMC

6 brought in also did high-quality work, and I am very satisfied with the results. In summary, I felt JMC was extremely professional and easy to work with - I would highly recommend them, and already have to a friend looking for some help repairing recent storm damage. Their prices are firm and competitive when you consider that they factor in high-quality materials and the time required to do the job right the first time. nd, unlike some contractors, you aren't constantly being hit with "extras". this was a GRET experience. Before #1 fter #1 Before #2 fter #2 Custom Cabinet Shelves Still more Shelves Stairs DDITIONL QUESTIONS NSWERED WHEN COMPLETING THIS REVIEW How does the value of the work compare to the price? I got more than my money s worth. How far in advance did you schedule the work? More than 2 weeks Did you find the company through ngie s List? yes If yes, which source(s)? Website Have you used this company before? This is the first time I ve used this company Review Date: November 14, 2012 Member: Robert Schwarz, Dover Remodeling Kitchen & Bathroom Services Performed: No Work Completed Date: June 01, 2010 Hire gain: No pproximate Cost: $10, compete bathroom renovation including design detail and construction. fter using JMC to construct a screen room addition, we decided that, even with the difficulties and problems created by their subcontractors during that project, we would use them again for a bathroom renovation. What a mistake. We spend weeks agreeing on the work to be performed. Owner, John MacDougall, sent a construction contract to be approved together with a request for a 20% deposit. When the contract didn't agree with the drawings they had provided, we called JMC to work out the details. He personally assured that the renovation would be as we had agreed, so we modified and initialed the contract and returned it with our deposit. When neither the amended contract nor the JMC arrived to commence the work, we began calling. John actually screamed and swore at me on the phone and shriek that we were difficult homeowners and if we wanted to cancel the job, he would send our deposit back. We agreed to cancel the project and requested a refund of our deposit. He then wanted to deduct for materials he has ordered prior to approval of the work contract and other deductions. It took almost a year and thousands in legal fees before we saw a dime of our money returned. If you use JMC, BE CREFUL! Company Response: D C N/ F F F

7 We sincerely regret when anyone is not pleased with us. We ve done thousands of jobs with the vast majority of homeowners very happy with the work we ve done. Being in business for 35 years has taught me that I won t please everyone. In this case, I thought I we had a good relationship as I had worked with these homeowners previously. Their high level of satisfaction was apparent by the large number of quotes we ve provided for them on their home and their various rental properties. This situation is an example of a relationship that went bad and had nothing to do with any work performed. The job was a partial bathroom renovation. fter submitting drawings to the owners, we started to have differences of opinions on how the project was proceeding. The homeowners thought more should be done for less money. I felt taken advantage of and offered them their money back. They were ok with cancelling the contract, but did not want to pay for items that were agreed to be paid if a cancellation were to occur, per our company s contract. I believe that is why they became disgruntled. Had I given them back their money and not asked them to abide by the agreement, this would be a non- issue. In closing, I believe we were correct in standing behind our agreement. I continue to be as careful as I can to create a win-win relationship with whomever I work with. Review Date: July 12, 2012 Member: Maria Clear, Parsippany, NJ Services Performed: No Work Completed Date: June 06, 2012 Last Modified Date: ugust 03, 2012 Hire gain: No Took four days to return call requesting a visit for an estimate. Couldn't even come to give estimate for two and a half weeks and couldn't start job, if hired, for two months. Took four days to return call requesting a visit for an estimate. Could even come to give estimate for two and a half weeks and couldn't start job, if hired, for two months. Company Response: t JMC, we strive for 100% complete customer satisfaction. We are sorry to hear that the member had trouble with receiving a return call. It is our standard operating procedure to return phone calls from homeowners the day they call, but there are times, when unfortunately, that cannot happen due to personnel availability (vacation schedules, illness, etc,). We have a team of office and field professionals who value our customers and homeowners interested in doing business with JMC and our goal is to return calls in a timely fashion. In terms of scheduling a home appointment and subsequent job start date, this is due to the needs of the homeowner, our business needs and personnel. We are very grateful and thankful that we are in a position where we cannot schedule work immediately. This means that we are busy, with many repeat and referral homeowners, as well as new clients. If you find a contractor who can start your job within a few days of your initial call, you may want to do more homework and check out their work, references and past project experience. C N/ N/ C N/ N/ Review Date: July 08, 2012 Member: lan Levy, Randolph, NJ B

8 Ceramic Tile Doors Drywall Flooring Sales/Installation/Repair Lighting Plumbing Work Completed Date: March 19, 2012 pproximate Cost: $13, Gutted the small master bath, replaced the wall board, leveled the floor and put new tile on the floor and walls. They also installed the new shower, toilet, vanity wall cabinet and all new plumbing as well as a new fan. They also modified and installed new switches, outlets, lighting/ and fan. This is the third bathroom I have done with JMC, and I have been very pleased with all the results. That said this bathroom was a minor challenge. First it is the smallest bathroom in the house, built about 40 years ago, by a builder that went bankrupt which does have some bearing on this job. Because it is such a small bathroom, we had to look hard for a vanity and cabinet that worked in the small space. For this reason we bought our own fixtures and JMC did the installation. JMC gave us a quote, with an allowance for the fixtures we bought. s is my habit I did get a second quote. The second quote did come in slightly cheaper, but when I did a detailed comparison, I realized the second contractor left out the shower door installation. Furthermore, JMC does provide a drawing of the proposed bath. Since I value these items the relatively small difference in price wasn't enough to make me change contractors given our previous experience with JMC. Once the price was agreed upon, we worked with Tammy on designing the bathroom. We ended up buying a Ron bow vanity and cabinet. Demolition led to the first problem. In the process of taking the wall board down, one of the workers discovered the hard way that the builder hadn't put in a header above where the old medicine cabinet was installed. He had left the stud hanging, and the worker ended up putting a small hole in the wallboard in the adjacent bedroom. Note that the contract specifically says that we are responsible for this type of unexpected damage during construction. The second problem came about when we were provided an inaccurate measurement for the Shower door. Unfortunately, the door we purchased was a custom door because of the small size. Because JMC provided us with the measurement, this was their responsibility, and I was very happy to see they ordered the correctly sized door themselves at considerable expense. Except for these two incidents the construction went very well. Richard did an amazing job on the wall tile, We had also hired JMC to paint the bathroom, and repair the whole in our bedroom wall. Val did an excellent job painting the bathroom. She also used a spare roll of paper and repaired bedroom wall. In summary, JMC will be at the top of my list to do business with again because of the professional manner they handled the bathroom door issue, and because the quality of their work is outstanding.

9 Review Date: May 30, 2012 Member: Katy Signorelli, Long Valley, NJ Carpentry - Woodworking Doors Work Completed Date: May 24, 2012 Last Modified Date: ugust 03, 2012 pproximate Cost: $ Home Build Year: 1905 Had to re-hang an odd shaped door in an old Victorian house. John offered outstanding advice in hanging the door and even helped me find a lumber yard contact who would cut the door to spec. He is a very friendly, honest, helpful carpenter. Would definitely consider his assistance on carpentry related jobs going forward. John helped me find a lumber yard who would cut the door to spec. Within five business days the door was ready and hung without a problem. Couldn't have been more pleased. Review Date: May 28, 2012 Member: Mary Perlin, Dover, NJ Cabinet Making/Cabinet Refacing/Restoration Carpentry - Woodworking Countertops Painting - Interior Windows Work Completed Date: pril 23, 2012 I used JMC Contractors to remodel my kitchen. I live in a house that is more than 100 years old, and I really appreciated that they understood that I didn t want a super modern kitchen. Practically speaking, I probably couldn t have had one in any case, given the size of the room. John was able to understand my request, and to supply a plan that incorporated the older elements while modernizing as I wished. The work was done on time and within the estimate. The workmen were a pleasure to have in the house, and while the experience of remodeling a kitchen isn t something I would choose as a fun activity. It was much better than I feared it would be. There was no dust in the rest of the house, which had been a problem with prior experiences I had when a bathroom was remodeled. This is important to me because I have dust allergies. The workmen were prompt and kept me up to date on what the next step would be. My husband and I went on vacation to Tuscany with the project to the point where the preliminary inspections by the town for plumbing and electrical were completed. We were comfortable leaving the house available to workmen, and came back to find

10 the kitchen completed. It was a perfect homecoming. Review Date: May 24, 2012 Member: Michele Wikfors, Clifton, NJ Cabinet Making Ceramic Tile Flooring Sales/Installation/Repair Lighting Plumbing Work Completed Date: May 09, 2012 Last Modified Date: ugust 08, 2013 pproximate Cost: $11, My bathroom was completely gutted and redone. New walls, floor, electric, plumbing, lighting, tile, tub, toilet, vanity, mirror, medicine cabinet - the works. s this was my first remodeling attempt, I was very nervous. John MacDougall initially came to the house to inspect my bathroom. He was very knowledgeable and personable, so I immediately felt comfortable. The contract was very clear and detailed. I liked the fact that I could go to their showroom and pick out the tile, faucets, mirror, etc. Tammy was very helpful in matching the tiles to the vanity and countertop. I couldn't have done it without her! The work started in under 60 days after signing the contract. Everyone of the crew was pleasant, hard working and very professional. I am very pleased with the quality of the work, the cleanliness and the attention to details. s this was a one bathroom house, the crew always hooked up the toilet before they left for the day. Bobby, the project manager, was always on top of thing, and never more than a phone call away. The job was completed in a very timely manner. I couldn't be happier with my new bathroom! It's gorgeous! I wouldn't hesitate to use JMC for my next remodeling job. B This review wasn't submitted by an ngie's List member. Non-member reviews don't factor in to recent or overall grades. Review Date: January 31, 2012 Member: Diana Kaufman, Kenilworth, NJ Cabinet Making Carpentry - Woodworking Ceramic Tile Countertops Drywall Flooring Sales/Installation/Repair Marble & Granite Painting - Interior

11 Work Completed Date: January 30, 2012 pproximate Cost: $40, We built a new master bedroom addition to our home in Unfortunately, after only 8 years, many problems had crept up that needed to be addressed. The heating units had noisy fans that interfered with sleep. The shower enclosure was off plumb, the door latch had broken, the shower leaked all over the floor. We had a lovely fancy bathroom with no storage whatsoever. In our master bedroom, a nine-foot long closet had two cumbersome bifold doors that were off plumb, doorknob broke off, and we were constantly fighting with the doors. There were two cracks running along the parallel joints in the peaked ceiling that were unsightly but purely cosmetic. JMC replaced the entire shower enclosure, added safety bars, a handheld shower head, and built upper and lower cabinets on one wall with a wall-to-wall marble countertop and installed hot water baseboard heat with a custom wood cover to prevent rust formation. JMC demolished the old closet door frame and built a custom doorway with two separate pairs of doors, built custom shelving and hanging bars, and the closet is now gorgeous and easily accessible. JMC installed coffered ceiling beams along the joints. Our 61-year-old home suffered some flooding from Hurricane Irene in ugust 2011 resulting in 8" of water in our basement. Under the old carpeting, the concrete floor was so unsightly as to render the basement unusable. JMC installed a ceramic tile floor over 80% of the total square footage and now it looks gorgeous. I wish we had done that years ago. JMC was recommended to me by a friend who had her kitchen redone by them. I had seen her new kitchen and was impressed. We were very pleased with the professionalism of JMC, starting with the estimate, right through to the finished project. Workmen were punctual; courteous; clean; skilled; knowledgeable; helpful, respectful. People showed up when they were supposed to; there was never a lull in activity when no one showed up and I didn't know why. The workmen were also quiet, keeping doors closed in the area where they were working; if they played music, it was quiet. I never heard a single swear word. No one smoked in my house. fter the initial project was finished, after the hurricane had ruined our basement carpeting, I chose JMC to install the ceramic tile floor. I knew I could depend that the final outcome would be beautiful, and I was not disappointed. lso, I knew I could trust these folks, and often left them working in my house when I had to leave the premises for an appointment or errands. I was comfortable doing that. I would not hesitate to recommend JMC to anyone who wants a high quality result. Review Date: January 19, 2012 Member: Harry Kanigel, Rockaway, NJ Plumbing Work Completed Date: January 19, 2012 Last Modified Date: January 29, 2012 JMC Development replaced my kitchen faucet and also removed the stem from my bathroom faucet. JMC Development runs a good operation and the plumber was very friendly and made recommendation on a plumbing supply store. B B