100%CRM. C u s t o m e r Re l a t i o n s h i p M a n a g e m e n t.

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Pre-register today for your F R E E personalised exhibition badge! FREE to all exhibition visitors!

analysis of CRM implementation in 100 major French corporations 100%CRM C u s t o m e r Re l a t i o n s h i p M

30 The first 100% CRM exhibition designed s p e c i f i c a l l y for the Fre n ch marketplace K n ow l e d ge, M

Find out how to implement the latest technology and solutions to achieve CRM success Ta ke away practical advice

1 Pre-register today for your F R E E personalised exhibition badge! FREE to all exhibition visitors! S u m m a ry of groundbreaking research conducted by Va l o r i s and Business Intelligence : State of the Nation analysis of CRM implementation in 100 major French corporations 100%CRM C u s t o m e r Re l a t i o n s h i p M a n a g e m e n t PA R I S /7 JUNE 2001, CNIT, PA R I S 6 JUNE JUNE The first 100% CRM exhibition designed s p e c i f i c a l l y for the Fre n ch marketplace K n ow l e d ge, M a rke t i n g, S a l e s, Customer Serv i c e s. Find out how to implement the latest technology and solutions to achieve CRM success Ta ke away practical advice from leading French & international vendors and integrators and give your company the competitive edge! P LATINUM SPONSOR ENDORSED BY IN PA RTNERSHIP WITH IN ASSOCIAT I O N W I T H RESEARCHED AND ORGANISED BY

CRM Paris REGISTER NOW! or call the hotline +33 1 49 27 70 37 PA R I S 2 0 0 1 Why should you attend CRM Paris 2001?

bigger profit margin? increased share prices? Effective implementation of C R M can deliver all of these.

and customer strategy. Practical information point and advice centre.

2 CRM Paris REGISTER NOW! or call the hotline PA R I S Why should you attend CRM Paris 2001? Are you looking for a way to give your corporation the competitive edge? Are you looking for: greater market share? increased customer retention? better ROI? bigger profit margin? increased share prices? Effective implementation of C R M can deliver all of these. A visit to CRM Paris will provide you with the best independent advice and live product demonstrations from over 40 of the leading French and international CRM, e-crm and e-business suppliers. As a visitor to CRM Paris you can ALSO take advantage of the following: Two FREE Technology workshops dedicated to Operational CRM, Analytical CRM, e-crm, Channels to market and customer strategy. Practical information point and advice centre. The ECCS lounge offering automatic membership to Europe s leading CRM Community, as well as free white papers and ground breaking research. Learn from cyperus.fr live interview room and real time web-casting. More chances to share knowledge and practical advice, and network with 1,000s of your peers. Round table discussions meet with other corporations, business consultants and business analysts in your market space and share ideas, discuss vendor offerings and take away ideas on how to implement successful CRM. Plus a world-class CONFERENCE MEDIA PARTNERS

CRM Paris 2001 Book your place at CRM Pa r i s N O W the only event in France that will guide you through the successful implementation of CRM from corporate strategy to technological implementation

Find out how to use the latest technology and solutions to achieve CRM success: Customer Relationship Management e-crm Data Analysis / Mining Personalisation Sales Force Automation Marketing

multi-track conference running alongside the exhibition will feature a world-class speaker faculty with over 30 sessions, including keynote addresses from some of the industry s most renowned gurus:

It will combine international knowledge and latest developments with local intelligence and experiences from leading French consultancies and academics.

3 CRM Paris 2001 Book your place at CRM Pa r i s N O W the only event in France that will guide you through the successful implementation of CRM from corporate strategy to technological implementation and integration. Find out how to use the latest technology and solutions to achieve CRM success: Customer Relationship Management e-crm Data Analysis / Mining Personalisation Sales Force Automation Marketing Automation Knowledge Management Customer Service Systems Call Centre & Telemarketing Campaign Management Software Contact & Customer Management Systems CRM Paris Conference 6/7 June 2001 The two-day multi-track conference running alongside the exhibition will feature a world-class speaker faculty with over 30 sessions, including keynote addresses from some of the industry s most renowned gurus: Peppers and Ro g e r s, Seth Godwin and Wolfgang Mart i n. The focused, relevant and independent conference programme will provide you with genuine unbiased market information. It will combine international knowledge and latest developments with local intelligence and experiences from leading French consultancies and academics. The conference will address the issues and challenges faced by companies in the process of implementing CRM strategies and illuminate i m p o rtant milestones via case studies and best-practice stories. To see full programme log on to w w w. c r m p a r i s. c o m ECCS the European Centre for Customer Strategies Independent Authoritative Practical European is a free, membership-based web community is independent of all suppliers and vendors covers all aspects of customer management in Europe focuses on best-practice advice delivers practical tools to make your CRM project a success is fully edited and dedicated to providing members with intelligent analysis of the CRM marketplace and issue Join ECCS for FREE on: www. e c c s. u k. c o m / 1 / f r. a s p GOLD SPONSORS INTERNET PARTNERS

4 w w w. c r m p a r i s. c o m for latest event news & exhibitor listing Who should attend? Your whole board! If you are one of the following you cannot afford to miss CRM Pa r i s: CRM Manager Cu s t om e r S e r vi c e, Sa ti s fa c tio n and Retention Manager Call Centre Manager Sales Director or Manager M a r keting Director or Manag er IT & MIS Director Our online partner cyperus.fr will provide pre-event and live web casting from the show floor your opportunity to hear first-hand from leading CRM gurus. Adetem/Club de la Relation Client keynote presentation th June 2001 Finance Dire ctor e-business Manager Business Development Manager Business Syst ems Analysis M a n a g e r M a r keting Systems and Databases Manager Adetem the industry s authority on marketing issues, will be holding an exclusive keynote with Cap Gemini and Ipsos at CRM Pa r i s. This keynote will take place between and on the 7th June. Members and non-members are welcome to take advantage of this in-depth p r e s e n t a t i o n. To register your interest visit w w w. c r m p a r i s. c o m What will I get when I register? You will receive the following F R E E i t e m s : Event Preview in advance of the show which will feature analyse of todays marketplace and include a product matrix of solutions on display. This critical show information will help you plan your time at the event Your Personalised Badge, event information and critical steps to a successful visit Keynotes and white papers addressing hot topics and critical issues to help your CRM plans Automatic registration to ECCS, the European Centre for Customer Strategies Summary of groundbreaking research conducted by Valoris and Business Intelligence: State of the Nation analysis of CRM Implementation in 100 major French corporations Comprehensive event guide to help you use your time efficiently and guide you around the show PA R I S

5 Please complete and return this form straight away for fast track entry. Register online: w w w. c r m p a r i s. c o m Fax: c r r i n g t o u r s. f r Telephone: Return this form to the following address: Ring Tours Vision CRM, 5 Rue de Castiglione, Paris, Fr a n c e. Title Please register me for the FREE Exhibition Please send me more information on the Conference CRM Paris 2001 Surname Job Title Company Addresse Post Code Tel For additional exhibition tickets, please photocopy this form Name Town Country Fax 1. COMPANY ACTIVITY 01 Manufacturing (exc. Consumer Goods) 02 Telecoms 03 Finance / Banking 04 Insurance 05 Food & Beverage 06 Other Consumer Goods 07 Pharmaceuticals 08 Retailer / e-tailer 09 Public Sector 010 Hotels / Leisure 011 Utilities 012 Professional Services (Legal / Accountancy etc) 013 Management Consultancy 014 IT Consultancy 015 IT Services / Software 016 Dot.com 017 Other (please specify) 2. JOB TITLE / LEVEL 01 MD / CEO / Chairman 02 Director / Board Member 03 Dept. Head 04 Manager 05 Partner 06 Consultant 07 Exec (technical) 08 Exec (non technical) 09 Assistant 010 Other (please specify) 3. AREA OF RESPONSIBILITY 01 IT / MIS 02 Finance 03 Marketing 04 CRM Management / Project Mgr 05 Call Centre Management 06 Systems Development 07 Sales / Business Development 08 Customer Services 09 Consultant - IT 010 Consultant - Business 011 e-commerce / e-business 012 General Management 013 Strategic Planning / Business Development 014 Other (please specify) 4. NUMBER OF EMPLOYEES YOUR COMPANY TURNOVER 01 less than 500, ,000-5 million 03 5 million - 10 million million - 20 million million - 50 million million million million million 08 Greater than 500 million 6. WILL YOU BE INVESTING IN A CRM SOLUTION IN THE NEXT 12 MONTHS 01 Yes 02 No FREE to all exhibition visitors! S u m m a ry of groundbreaking research conducted by Valoris and Business Intelligence: State of the Nation analyse of CRM Implementation in 100 major French Corporations Any relevant information supplied by you will be held on our in-house database and may be used by us to keep you informed of our range of products and services related to your business needs. Please tick these boxes if you do not want to be contacted by direct mail or telephone. We may also make your details available for use by other carefully selected companies in the UK and other countries for marketing purposes. If you do not wish your details to be passed to other organisations, please tick this box. Alternatively, write to our Database Manager

6 C u s t o m e r Re l a t i o n s h i p M a n a g e m e n t PA R I S / 7 JUNE 2001, CNIT, PA R I S 6 JUNE JUNE BY PLANE From the Paris airports: HOW TO GET THERE Roissy-Charles-de-Gaulle : RER line B direction Saint-Rémy-les-Chevreuses/Robinson (change at Châtelet, then take RER line A to La Défense) or direct routes by car via the A1 and A86 motorways. Orly : RER line C direction Montigny/Argenteuil (change at Neuilly-Porte Maillot, then take metro line n 1 to the Grande Arche) or direct routes by car via the A6 and A86 motorways. BY TRAIN From the Paris stations: Gare Saint Lazare (suburbs): direction Versailles or St-Nom-la-Bretèche. Gare de Lyon : RER line A direction Saint- Germain-en-Laye or Cergy. Gare Montparnasse : metro line n 4 direction Porte de Clignancourt (change at Châtelet, then take metro line n 1 or RER line A). Gare du Nord : RER line B direction Saint- Rémy-les-Chevreuses/Robinson (change at Châtelet, then RER line A). Connection Saint Quentin en Yvelines - La Défense TRAM Val de Seine between Issy-les- Moulineaux and La Défense. BY METRO Ligne n 1 (Château de Vincennes/Grande Arche - Grande Arche de la Défense stop). BY RER R E R (line A - Grande Arche de la Défense stop). BY BUS All buses stop at the underground station. They serve Paris and several neighbouring areas: a total of 18 lines. BY TAXI Ask for the CNIT Sofitel, on the left after the Défense 6 exit. BY CAR From Paris: Boulevard périphérique, exit La D é f e n s e - Po rte Maillot, take avenue Charles de Gaulle then Pont de Neuilly; La Défense ringroad, exit at La Défense 6, Cnit visitors car- p a r k. The A 14 links Nanterre to the Pa r i s - w e s t m o t o rway and the A 86. There is an underground link from Paris to the provinces (the ring-road becomes a relief route for the La Défense district). ACCESS TO CNIT PA R K I N G Vehicle via boulevard Circulaire Exit 4 parking centre then follow arrows to CNIT through the parvis CNIT Exit 6 parking B direct access to CNIT via lifts Instructions for use of parking Use parking pass to open the gate at the entrance. Keep pass for exit RESEARCHED AND ORGANISED BY

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