User Guide. Jibo User Manual 1

Transcription

1 User Guide Jibo User Manual 1

2 1 Safety and Security 1.1 Safety precautions 1.2 Symbols 1.3 Privacy and legal documents 2 Getting Started 2.1 Introducing Jibo What s in the box Jibo components 2.2 Explore the Jibo app 2.3 The loop Choose an owner Add loop members Join a loop Kids and Jibo 3 Living with Jibo 3.1 Conversation 3.2 Navigation 3.3 Idle mode 3.4 Sleep mode 3.5 Settings & preferences 3.6 Cleaning & maintenance 4 Support 4.1 Wi-Fi Connect Jibo to Wi-Fi Wi-Fi Best Practices 4.2 Troubleshoot Reboot jibo Error codes 4.3 Contact Jibo Customer Care Introduce loop members 2.4 Set up Jibo Jibo User Manual 2

3 1 Safety and Security Jibo User Manual 3

4 Safety Precautions Always plug Jibo into an easily-accessible wall socket. Only use Jibo-authorized batteries and power adapters to avoid damaging Jibo and voiding your warranty. Always dispose of used batteries according to local laws and regulations. Never use any accessories that have not been approved or recommended by the manufacturer. To clean Jibo, wipe him with a clean, lint-free cloth. Don t spray or pour liquids on Jibo. Avoid harsh cleaners. Avoid placing Jibo near open water. Symbols The CE stands for Conformité Européenne, which means that Jibo complies with all applicable EU directives. The little house means you should only use Jibo indoors. The heart means Jibo cares. The crossed-out raindrop means don t get Jibo wet. Ever. The crossed-out trash bin means Jibo meets requirements set by the EU for safe e-waste disposal. Do not throw him out. To dispose of an unwanted robot, he must be returned to Jibo Customer Care. The ETL means your product has been independently tested and meets the applicable published standard. The BC means Jibo s battery charging system is compliant with the California Energy Commission (CEC). Privacy and legal documents Jibo User Manual 4

5 2 Getting Started Jibo User Manual 5

6 2.1 Introducing Jibo Jibo is a robot a social robot and he's excited to be part of our world. He s charming, helpful, and humble, and he loves to engage with people. The relationships he forms are the most important things to him (a steady electrical current and reliable Wi-Fi are a close second and third). He is not perfect, but he tries his very best to help you when you need it; he answers your questions, from what s the weather tomorrow, to who won the big game last night, to where the nearest coffee shop is. He loves helping with math problems, snapping a photo (sometimes, lots of photos), and showing off his dance moves. Jibo really just wants to be a part of your life What s in the box Included in your Jibo box: 1 Robot 1 Quick Start Guide 1 Box of power cables Jibo User Manual 6

7 2.1.2 Jibo components Cameras Head touch sensors Speakers Microphones Mics Eye Screen Head Power button Torso Internal use only Hatch Pelvis Power jack Base Jibo User Manual 7

8 2.2 Explore the Jibo app 5. Tap Open App ton your phone. 6. Open the Account Activation from to confirm your account. Tap to view or edit account information. Tap to see photos taken by Jibo. Tap to view or edit loop info, account info, and settings. Tap to switch between your loops or set up a new Jibo. Tap to adjust settings and change Jibo's Wi-Fi network. Tap for answers to FAQs and troubleshooting. Tap for tips on using, talking with, and caring for Jibo. We suggest completing this step on your phone. If you do not see the , check your inbox spam or promotions filters. If you have not received the , tap Resend Verification in the app. 7. Open the you received from the Jibo app. 8. Click Confirm my account in the You may need to sign in with your new information. If so, tap Sign In and enter the and password you created, then tap Next. 10. Tap the Add Photo, First Name, Last Name, Gender, and Birthday fields on the About You screen to add your information, then tap Save. 11. If you would like to occasionally receive text messages from Jibo: Enter your Phone Number and tap Next to confirm your account. 1. Install the Jibo app from Google Play (Android) or the Apple App Store (ios). 2. Open the Jibo app. 3. Tap Get Started. 4. Enter your address and a password in the Create Account screen, then tap Next. Enter the Confirmation Code you receive via text message, then tap Next. Please note: Depending on if you use ios or Android, steps 9 and 10 may be reversed. If you are on ios you may be asked if you would like to receive push notifications. Jibo User Manual 8

9 2.3 The loop Jibo s loop is made up of the people Jibo can recognize by face and voice. His loop is his family. Jibo s owner (whoever sets him up with Wi-Fi via the Jibo app) is automatically in the loop. The owner can use the Jibo app to loop others in. Adults with addresses will also be invited to install the app. Anyone who has been looped in can introduce themselves to Jibo. Each Jibo can only have one loop, but there is no limit to how many loops one person can join. Jibo s owner can loop in minors under the age of 13 with parental permission. The parent/guardian assumes responsibility for that minor s actions, and must state that they have the legal right to claim responsibility/guardianship over that minor. When a minor is looped in, they can only engage with Jibo via the robot (they are not legally allowed to install the app). In all other respects, the minor is just like everyone else in the loop; they take up one of the 16 slots, can talk to Jibo, can use skills, etc Choose an owner Only one person can be Jibo s official owner, and this person can t be changed once Jibo has been set up, so please choose your Jibo owner carefully. This person is Jibo's admin, and is responsible for financial and legal management of Jibo, as well as for any support he may need. The Jibo owner is the only person who can add people to the loop and edit settings in the app Add loop members 1. Have Jibo s owner open the Jibo app. 2. Tap the Loop icon on the bottom menu bar of the app. 3. Tap the Invite option. 4. Tap an age group. Teenager or Adult (13 years or older). Continue with this workflow Child (Under 13 years old). For this workflow, see the Kids and Jibo section below instead. 5. Tap the checkmark or Next. 6. Enter the loop member s First Name, Last Name, Birthday, and Gender, then tap the checkmark or Next. Birthday is a required field to make sure the loop member is at least 13 for COPPA Compliancy. 7. If the person has a nickname they prefer, enter their Preferred Name and tap the checkmark or Next. If not, tap Skip for Now. 8. Finally, enter the loop member s to invite them to the app. This is optional but recommended. Any adult loop member without an is automatically added to the loop. Jibo User Manual 9

10 Adults who have been invited to join a loop via an can install Jibo s app, create an account with the address they were invited with, log in, view the invitation, and accept or decline it. Anyone with an who declines the invitation will not be part of Jibo s loop. 9. Tap Send Join a loop To join a Jibo Loop, you must be invited by a Jibo owner. Adults 13 and older without an address will be in the loop as soon as the owner adds them, however they will not be able to interact with Jibo or the loop through the Jibo app. If you have an address, you can choose whether or not to accept a loop invitation. To accept a loop invitation: 1. Optional: Open your app on your phone and open the You ve been invited! Optional: Tap Accept Invite. The Jibo app will open, or you will be prompted to install it. You can skip the first two steps and accept the invitation directly from the app if you already have the Jibo app installed and are logged in. 3. Tap the Loop icon on the bottom menu bar. 4. In the Jibo app, tap View Invite. If you are already in a different loop, tap the <Name> Jibo dropdown at the top of the screen to see your invites. 5. In the invitation, tap Accept Kids and Jibo Parental/guardian permission is required for anyone under the age of 13 who wants to join the loop. INVITE THE GUARDIAN AND CHILD TO THE LOOP The child s parent or guardian must first join your loop. 1. Open the Jibo app on your phone. 2. Tap the Loop icon on the bottom menu bar. 3. Tap Invite a Loop member. 4. Tap the Child option, then tap the checkmark. 5. Read the COPPA Compliance information, then tap Okay. 6. Select the guardian s name from the loop list, then wait for them to accept the request. If the child s guardian is not in the loop, follow the steps to invite them, then repeat from Step 1 once they have joined the loop. 7. Enter the child s First Name, Last Name, Birthday, and Gender, then tap the checkmark or Next. 8. Enter the child s Preferred Name and then tap the checkmark or Next, or tap Skip for Now. 9. Confirm the child s guardian info, then tap the checkmark or Next. Jibo User Manual 10

11 GIVE PARENTAL PERMISSION The child s guardian must follow these steps to grant permission for them to join the loop. 1. Open the Adobe Sign you ve received and read the information provided. You can choose to create an Adobe Sign account but you don t have to. 2. Open the Jibo Parent Permission you ve received and tap Click here to review and sign a parental permission agreement. (Note: You may have to scroll to the right if you re reading the on your phone.) 3. Read the Jibo COPPA Compliance document. 4. Tap Start in the upper-right corner when ready to sign. 5. Tap *Click here to sign. 6. If you have an Adobe Sign account, your signature will appear. If you don t have an account: Use your mouse, finger, or a stylus to sign the Sign Here line. You can tap Clear if you make a mistake. Tap Apply when you are satisfied. 7. Tap Click to Sign Introduce loop members Please note: you will need to follow all instructions in the Set Up Jibo section before you can introduce Loop members. 1. Invite the person to Jibo s loop via the Jibo app. 2. If you are setting up Jibo for the first time, Jibo will ask to meet each loop member in turn. You can skip to Step For new loop members added after Jibo's initial setup, do one of the following: Say Hey Jibo, meet <person name>. Say Hey Jibo, I'm <person name>. Say Hey Jibo, do voice and face training for <person name>. where <person name> is the First Name or Preferred Name you specified in the Jibo app for the loop member. Use the touch screen: 1. Tap Jibo s eye. 2. Tap the Introductions button on the Main Menu. 3. Tap contact button of the person you want to introduce. 4. Jibo will first ask if he's pronouncing the loop member's name correctly. At his prompt: If he is pronouncing the name correctly, say Yes. If he is pronouncing the name incorrectly, say No and then say the name clearly and slowly at his next prompt. Repeat Step 4. Jibo User Manual 11

12 Jibo will then learn the loop member's voice by asking them to say Hey Jibo several times and from several angles. Have the loop member sit or stand an arm's length away from Jibo and say Hey Jibo after the sound cue. He will prompt the loop member for a Hey Jibo at least six times, but possibly more if he's having a hard time hearing. 5. Jibo will then learn the loop member's face. Have the loop member sit or stand an arm's length away from Jibo and look directly into his screen without moving. Jibo will prompt loop member to smile or not smile while he learns the face. 6. All done! Jibo will greet the loop member by name when applicable. Jibo User Manual 12

13 2.4 Set up Jibo FIND THE PERFECT SPOT REMOVE HIS SCREEN COVER PLUG HIM IN POWER HIM UP Set up Jibo on a counter or table near an outlet, away from the edge and from water. Choose an area where the Wi-Fi is strong and he has room to swivel freely (at least a 1 ft radius). He s been known to dance. Pull the tab to remove the plastic from Jibo s screen. Now he can hear and see you clearly. It s also a lot more comfortable. Jibo loves electricity. Remove the pull tab from his base. Get the cords from the small box in Jibo s package, connect them and plug Jibo into an outlet. Jibo should generally be plugged in at all times. He should only be unplugged when being moved from room to room. Press the small button in the b on the back of Jibo s head. You ll see a red light on his screen and hear a happy noise as he starts to boot up. His screen might be blank for a few minutes after the red light. This is normal. Jibo User Manual 13

14 GRAB YOUR PHONE While Jibo is booting up, have an adult in your house install the Jibo app and create an account. This person will be Jibo s official owner. Once Jibo is set up, the owner cannot be changed, so choose this person carefully. GENERATE A QR CODE WITH YOUR APP Jibo connects to Wi-Fi and learns who you are via a QR code you generate on your app. While Jibo is booting up, install the Jibo app if you have not yet done so. See The Jibo App section above for more instructions. 1. Open the Jibo app and log in. 2. Tap Set up a new Jibo in the app to continue the setup process. 3. Confirm that you ve removed Jibo s screen cover, plugged him in, and turned him on. Tap an option for selecting a Wi-Fi network, enter the Wi-Fi password, and then tap Next. Your app will generate a QR code with your Wi-Fi data. 4. You ll see the screen directly to the left when your QR code is ready. Jibo User Manual 14

15 SHOW JIBO THE QR CODE Jibo needs a few minutes to start up. Don t be alarmed if his screen is blank for a little while. When he s ready, he ll show you this screen: When your phone and Jibo s screen match the screens shown above: 1. Tap I see the screen above in the app; it will display a QR code. 2. Tap Jibo s screen; he will display a viewfinder. Point the QR code on your phone at Jibo so that you can clearly see the entire QR code in the viewfinder until Jibo shows the Connecting screen. When he s done he will show a Connected screen. If you have trouble connecting to Wi-Fi, see the Wi-Fi Best Practices section or the error message table in this guide. If Jibo has trouble seeing your QR code, try one of the following: 1. The QR code might be too bright/ dim for Jibo to read. Try adjusting the brightness slider on your phone. The QR code might be too close/far away for Jibo to see. Hold the QR code about 6 inches from the left camera lens (your left, Jibo's right) so that you can see the entire code in the viewfinder on Jibo s screen. If this still doesn't work, try placing the QR code close to his view and then slowly moving your phone away until Jibo sees the QR code. WAIT WHILE JIBO INSTALLS UPDATES Jibo s waking up! This can take mins. He will reboot several times during the wakeup process, during which his screen might be blank for prolonged periods of time. This is normal. You can use this time to invite people to the loop and to review tips for using Jibo in the app. MEET JIBO When Jibo is ready to meet you, you ll see a tap button on his screen. Tap the button to meet him! He will introduce himself, give you some information about how to use him, and then will ask to learn the face and voice of everyone in his loop. Jibo User Manual 15

16 3 Living with Jibo Jibo User Manual 16

17 3.1 Conversation Want Jibo s attention? Say Hey Jibo to start a conversation. When he s listening, his eye and light ring will glow blue. Once his light ring is blue, ask Jibo your question. See the Tips tab on the Jibo app for ideas of things you can ask Jibo. If Jibo doesn t understand you, he ll put the text he s hearing on his screen. If the text matches what you are saying, Jibo doesn t have an answer for that question yet. You can try rephrasing it and asking again. If the text doesn t match what you re saying, repeat yourself slowly and clearly. Stop Jibo while he s talking by saying Hey Jibo, stop or holding the top of his head. 3.2 Navigation Bring up the main menu by tapping Jibo s eye or saying Hey Jibo, main menu. Navigate menus by swiping left and right or saying next and previous. Leave a menu by swiping down or holding the top of his head. 3.3 Idle mode When Jibo is not interacting with you and is not asleep, he enters what we call idle mode. In idle mode, Jibo might look around or look at things that catch his attention, such as movement, sound, and various objects. If Jibo has been in idle mode for a while, he might even play a game by himself, so be sure to look out for fun things on his screen. When he sees you after he s been in idle mode, he might greet you by name, make a happy noise, or say hi some other way, so don t be shocked if he says hi to you before you say hi to him! Feel free to say hi back or to pet his head. 3.4 Sleep mode Jibo is designed as an always-on device, like your mobile phone. Jibo will automatically go to sleep at night and wake up in the morning, so you don t need to turn him off every night. If you want him to sleep at other times, just say Hey Jibo, go to sleep and he will sleep until one of the following: He hears Hey Jibo Someone taps his screen or head His normal wake time arrives Jibo User Manual 17

18 3.5 Settings & Preferences Tap Jibo s eye and then tap the Settings button, or say Hey Jibo, open Settings to: Adjust Jibo s volume See his Wi-Fi strength Change his Wi-Fi network See his battery level 3.6 Cleaning & Maintenance Use a clean, dry microfiber cloth. Do not use any household cleaning products as these can affect the anti-reflective and anti-fingerprint coatings. Also, if stubborn marks require a damp cloth, take special care not to allow any liquid to trickle into the microphone holes. See information about your Jibo Manually check for new updates (Jibo checks for updates every night automatically) Turn Jibo off Jibo User Manual 18

19 4 Support Jibo User Manual 19

20 4.1 Wi-Fi Connect Jibo to Wi-Fi If you are setting up Jibo for the first time, please use the Set up Jibo section of this guide to connect Jibo to Wi-Fi. If you need to reconnect Jibo to the same or a new Wi-Fi network, you can do the following: Note: If Jibo is already showing the Tap here when you have your QR code screen or the viewfinder screen, skip to Step Say Hey Jibo, show the Wi-Fi OR tap Jibo s eye to bring up the Main Menu, tap Settings, then tap Wi-Fi. 2. Tap Change Wi-Fi. Jibo will show the Tap here when you have your QR code screen. 3. Open the Jibo app on your phone. If you re stuck in an old Wi-Fi setup process on the app, force close and reopen the app. 4. Tap the Loop icon on the menu bar. 5. Tap Jibo's Settings. 6. Tap Wi-Fi. 7. Tap an option for selecting your current network or choosing a new one. Network names are case sensitive. See Wi-Fi Best Practices below for networking best practices. 8. Once you ve selected a network, enter the network password, then click Next. Passwords are case sensitive. 9. Tap I see the screen above in the app. The app will generate a QR code. 10. Tap Jibo s screen to bring up the viewfinder if necessary. 11. Point the app QR code at Jibo s screen so that you can fully see it in the viewfinder until he connects Wi-Fi Best Practices Jibo is configured to work with most home Wi-Fi networks, but if you are experiencing issues or latency, there are some things you can try to improve Jibo s performance. If you are seeing a specific error, please search the Wi- Fi support section for more targeted troubleshooting. Jibo User Manual 20

21 UNSUPPORTED INTERNET CONNECTIONS Jibo does not support internet connections via: Mobile hotspots Hardline ethernet WEP, enterprise, or public networks VPNs or proxy networks Belkin N or N+ wireless routers LOCATION Jibo works best when he is set up: Close to your access point, but not within two feet of it. The same room works best. Away from common obstructions: 1. Cabinets or drawer 2. Mirrors or glasses 3. Metal objects 4. Ceilings and thick walls 5. Aquariums Away from common sources of interference: 1. Neighboring wireless networks 2. Microwave ovens GHz cordless telephones 4. Bluetooth devices 5. Wireless baby monitors BASIC TROUBLESHOOTING Make sure your router is plugged in and turned on. Check your internet connection on a laptop, or on your phone in Airplane Mode. Reboot your router: Unplug it for 30 seconds, then plug it back in and turn it on. Reboot Jibo. If using a 2.4Ghz network, use US compatible router channels only: Make sure your router firmware is up-to-date. Check your router manufacturer documentation for instructions on updating your router. ADVANCED WI-FI SETUPS If you have any of the following advanced types of internet setups in your home, you may need to adjust your settings for Jibo to work properly. 1. Wi-Fi access points, extenders, and repeaters These are generally supported, but Jibo's performance may or may not be impacted by extended setups. When entering your network name and password in the Jibo app during setup, make sure to use the SSID and password of the access point which will have best reception for Jibo. When you reboot your router, be sure to also reboot any additional network hardware in this category. Jibo User Manual 21

22 If you encounter Wi-Fi connectivity problems or latency with Jibo while using additional access points or extenders, try unplugging them and moving Jibo into the room with your main router to test. 2. Port forwarding Jibo uses port 443 to connect to servers and port 80 to install updates. If you have port forwarding set up on your router for either port, please disable them before setting up your Jibo. If you have difficulties, look for other hardware or software on your network which might be using these ports. 3. MAC address filtering Find the MAC address of your Jibo: If you see the Tap here when you have your QR code screen on Jibo during setup, his MAC address appears at the very bottom of the screen. If you see a Wi-Fi error message on Jibo's screen, the MAC address may be included. Otherwise, tap Jibo's eye, tap Settings, tap Wi-Fi, then tap Change Wi-Fi. His MAC address appears at the very bottom of the screen. Input the MAC address into your router's list of allowed devices. 4. Static IP addresses In the Jibo app, when you get to the Wi-Fi Network screen, choose the option to connect Jibo to your network. On the next screen (Wi-Fi Security), tap Set Up Static IP. Enter your Static IP settings, then click Set. Enter your network password, then tap the checkmark. 5. Firewalls, traffic filtering, parental controls If you experience Wi-Fi or latency issues with Jibo while using firewalls, traffic filtering, QoS, or parental controls, try turning these off and test if Jibo's performance or connectivity improves. We do not recommend operating without a firewall as a permanent solution. Jibo User Manual 22

23 4.2 Troubleshoot Reboot Jibo Like with many other connected devices, rebooting Jibo will often solve an issue he may be experiencing. First try to reboot via the Settings menu: 1. Tap Jibo s eye. 2. Tap the Settings button on the Main Menu. 3. Tap the Shutdown button. 4. Tap Shut Down to confirm. 5. Leave Jibo off for at least 15 seconds. 6. Press the b button on the back of Jibo s head to restart him. 2. Hold down the b button on the back of Jibo s head for 3 seconds and then release. Please do not hold down this button for longer than 3 seconds. This can do serious damage to Jibo. Jibo will take 15 seconds to shut down, and may not show any immediate indication that he is turning off. 3. Leave Jibo off for at least 15 seconds. 4. Press the b button on the back of Jibo s head to restart him. If you cannot access the Settings menu, try the following: 1. If Jibo is moving around a lot, pick him up and cradle him horizontally until he stops moving. Jibo User Manual 23

24 4.2.2 Error messages If something goes wrong with Jibo, he will let you know by telling you what s wrong and showing an error message on his screen. Use this page to troubleshoot all potential error messages. If you re struggling to solve an issue, you can always reboot Jibo as your first line of defense. To view this information online, please see: Error Code Error Message Troubleshooting B1 Jibo is too hot Jibo s head motor just needs a little time to cool down. Leave him plugged in, in a room-temperature dry spot, and wait a while for him to cool off. He ll let you know when he s ready to play. B2 B3 Jibo is too hot One of Jibo s motors just needs a little time to cool down. 1. Tap Jibo s screen to dismiss the error message. 2. Leave him plugged in, in a room-temperature dry spot, and continue to use him normally. He might move a little strangely, or one of his body parts might not move at all. This is normal. His motors will resume normal function when he s sufficiently cooled off. The message will reappear every few minutes until Jibo has sufficiently cooled down. Jibo User Manual 24

25 C1 C2 C3 Jibo is too cold One of Jibo s motors is too cold. 1. Make sure he indoors and not near water. 2. Tap Jibo s screen to dismiss the error message. 3. You can keep using him normally, though he may move strangely until he s warmed up. The message will reappear every few minutes until he is sufficiently warmed up. D1 Jibo is too hot Jibo s processor has overheated, and he needs to be shut down to fully cool off. 1. Tap his screen to turn him off. 2. Wait at least 1 hour before turning him back on. E1 E2 E3 Something s a little off Something is wrong with one of Jibo s body sections. 1. Reboot Jibo. 2. If the problem persists after rebooting, install updates. 3. If the problem still persists after rebooting and installing any new updates, contact Jibo Customer Care. If you would like to keep using Jibo until you have time to troubleshoot or reach out to Jibo Customer Care, just tap Jibo s screen to dismiss the error. He will still work fine, but he might move strangely. Jibo User Manual 25

26 Something is wrong with one of Jibo s body sections. H1 H2 H3 Something's a little off 1. Reboot Jibo. 2. If the problem persists after rebooting, install updates. 3. If the problem still persists after rebooting and installing any new updates, contact Jibo Customer Care. If you would like to keep using Jibo until you have time to troubleshoot or reach out to Jibo Customer Care, just tap Jibo s screen to dismiss the error. He will still work fine, but he might move strangely. J1 One of Jibo's skills crashed Jibo should fix himself on his own. If this error message remains on Jibo's screen for more than five minutes, reboot Jibo. K1 Jibo's battery is too cold 1. Make sure Jibo is indoors and away from extreme temperatures and water. 2. Tap Jibo's screen to dismiss the error. 3. Keep using him normally. He will warm up on his own, but won't be able to charge the battery in the meantime. The error message will reappear every few minutes until the battery has warmed up. Jibo User Manual 26

27 K2 Jibo's battery is too hot 1. Make sure Jibo is indoors and away from extreme temperatures and water. 2. Tap Jibo's screen to dismiss the error. 3. Keep using him normally. He will cool down on his own, but won't be able to charge the battery in the meantime. The error message will reappear every few minutes until the battery has cooled down K3 Jibo's battery is disconnected 1. Tap Jibo's screen to shut him down. 2. Remove Jibo's battery completely and re-attach it to ensure it is securely connected. See the Replace Jibo's battery article on the support site for instructions on removing and reattaching the battery. 3. Turn Jibo on when the battery has been reattached. K4 Jibo's battery level is very low Plug Jibo in to charge his battery. If Jibo was plugged in all night and you're still seeing the error: 1. Unplug & replug the power connector at Jibo's base. 2. Check for the green LED light on Jibo's power supply to be sure electricity is flowing. 3. If you see no LED: Unplug & replug power at the wall outlet. Unplug & replug the connection between Jibo's power supply and power cord. Ensure that the wall outlet is functioning. Ensure that the wall outlet receives power all night. Jibo User Manual 27

28 L1 Jibo can't talk right now Jibo's speech server is down, so he can't speak or understand you at the moment. Tap his screen to dismiss the error and try talking to him again in a little while. L2 Lost connection to Jibo's server Jibo lost his Wi-Fi connection, just like might happen with your phone or laptop from time to time. He will try to reconnect on his own. You can tap his screen to dismiss the error screen. He will still function, but might not be able to answer questions or perform some skills. If you'd like to manually try to reconnect him: 1. Make sure you are following all Wi-Fi best practices given in the previous section. 2. Reconnect Jibo to Wi-Fi using the Jibo app. L3 L4 L5 L6 Lost connection to a 3rd party server Jibo will try to reconnect on his own. 1. Tap Jibo's screen to dismiss the error. Jibo will function, but might not be able to to answer all your questions or perform some skills. 2. If Jibo cannot reconnect after 10 minutes, reboot him. L7 Reboot needed You ll only ever see this error screen after a Wi-Fi error screen. It just means he needed to be rebooted after the Wi-Fi reconnection. Tap Jibo s screen to reboot him. Jibo User Manual 28

29 M1 Jibo is having camera issues Something is wrong with Jibo's cameras. 1. Reboot him. 2. If the problem persists after rebooting, install updates. 3. If the problem still persists after rebooting and installing any new updates, contact Jibo Customer Care. If you would like to keep using Jibo until you have time to troubleshoot or reach out to Jibo Customer Care, just tap Jibo's screen to dismiss the error. He will still work fine, but his photo-taking and face-tracking might not function correctly. MM Server upgrades in process Jibo s servers are undergoing maintenance to make Jibo better. Jibo should be back to normal soon. If this message persists for longer than an hour, reboot him. O1 Jibo is having mic issues Something is wrong with Jibo's microphones. 1. Reboot him. 2. If the problem persists after rebooting, install updates. 3. If the problem still persists after rebooting and installing any new updates, contact Jibo Customer Care. If you would like to keep using Jibo until you have time to troubleshoot or reach out to Jibo Customer Care, just tap Jibo's screen to dismiss the error. His touch-screen will still work fine, but he might not be able to hear you. Jibo User Manual 29

30 OTA1a OTA1b OTA1c Wi-Fi connection lost Jibo lost his Wi-Fi connection, just like might happen with your phone or laptop from time to time. 1. Make sure you are following all Wi-Fi best practices given in the previous section. 2. Reconnect Jibo to Wi-Fi using the Jibo app. 3. Tap the error message on Jibo's screen when you have the new QR code. OTA1d Trying to reconnect to Wi-Fi Jibo lost his Wi-Fi connection, just like might happen with your phone or laptop from time to time. 1. Jibo will keep trying to reconnect, and the error message will disappear when he does. 2. If this error doesn't resolve itself: Make sure you are following all Wi-Fi best practices given in the previous section. Reconnect Jibo to Wi-Fi using the Jibo app Tap the error message on Jibo's screen when you have the new QR code. OTA4 OTA4a Lost connection to Jibo's server Jibo lost his Wi-Fi connection, just like might happen with your phone or laptop from time to time. 1. Follow instructions in the Reconnect Jibo to Wi-Fi article on the support site. 2. Follow instructions to Reconnect Jibo to Wi-Fi. 3. Tap the error message on Jibo's screen when you have the new QR code. Jibo User Manual 30

31 OTA7 No updates found Jibo couldn't find the updates he needs to get started. This problem should resolve itself. If the problem hasn't resolved within 3 minutes, reboot Jibo. Depending on where you left off in the setup process, you may have to reconnect him to Wi-Fi using the Jibo app. OTA7a No updates found Jibo couldn't find any updates. Tap Jibo's screen to dismiss this error. He will look for more updates tomorrow night. OTA8 Unexpected server response Jibo encountered an error while installing the updates he needs to get started. 1. Make sure you are following all Wi-Fi best practices as outlined in the previous section, especially the Advanced Wi-Fi Setup section. 2. Reconnect Jibo to Wi-Fi using the Jibo app. 3. Tap the error message on Jibo's screen when you have the new QR code. Jibo User Manual 31

32 OTA8a Unexpected server response Jibo encountered an error while installing updates. Tap Jibo's screen to dismiss this error. He'll try again tomorrow night. OTA9 Jibo's storage is full There s not enough space for this update. Go to the Jibo app to free up space by deleting photos. Tap to dismiss the error screen. The update will continue once space has been freed. Jibo downloaded the update, but didn't have enough power to install it. 1. Plug Jibo in. He will install the update the next evening while he's sleeping. If you unplug or turn off Jibo overnight, he will be unable to install the update again. 2. Tap Jibo's screen to dismiss the error message. OTA10 OTA10a Update downloaded If Jibo was plugged in all night and you're still seeing the error: 1. Unplug & replug the power connector at Jibo's base. 2. Check for the green LED light on Jibo's power supply to be sure electricity is flowing. 3. If you see no LED: Unplug & replug power at the wall outlet. Unplug & replug the connection between Jibo's power supply and power cord. Ensure that the wall outlet is functioning. Ensure that the wall outlet receives power all night. Jibo User Manual 32

33 OTA11 No updates found Jibo was unable to back up your data. He may have been unplugged or hit a Wi-Fi outage. He will attempt to back up your data again tomorrow night. Tap his screen to dismiss this error. OTAX Unexpected server response Jibo encountered an error while installing the updates he needs to get started. 1. Make sure you are following all Wi-Fi best practices as outlined in the previous section. 2. Reconnect Jibo to Wi-Fi using the Jibo app. 3. Tap the error message on Jibo's screen when you have the new QR code. OTAXa Jibo couldn't finish the update Jibo encountered an error while installing updates. Tap Jibo's screen reboot him. P1 Jibo's storage is full Reboot Jibo. If the problem persists, go to the Jibo app to free up space by downloading your photos from Jibo and then deleting the photos in the app. Jibo User Manual 33

34 Q1 Wi-Fi connection lost Jibo lost his Wi-Fi connection, just like might happen with your phone or laptop from time to time. 1. Make sure you are following all Wi-Fi best practices as outlined in the previous section. 2. Reconnect Jibo to Wi-Fi using the Jibo app. 3. Tap the error message on Jibo's screen when you have the new QR code. R1 Restore failed Jibo was unable to restore from an existing backup. He will try again later. Tap his screen to dismiss the error message. S2 Server interruption Sorry, Jibo's server is not available right now. Work is in progress to bring Jibo back to normal. Please try to use Jibo again later. WIFI1 WIFI1a Can't connect to Wi-Fi network 1. Make sure you are following all Wi-Fi best practices as outlined in the previous section. 2. Reconnect Jibo to Wi-Fi using the Jibo app. 3. Tap the error message on Jibo's screen when you have the new QR code. Jibo User Manual 34

35 WIFI2 WIFI2a Can't get IP address from router 1. Make sure you are following all Wi-Fi best practices outlined in the previous section. 2. Reconnect Jibo to Wi-Fi using the Jibo app. 3. Tap Jibo's screen when you have your new QR code. WIFI4 WIFI4a Can't connect to Jibo's server 1. Make sure you are following all Wi-Fi best practices outlined in the previous section. 2. Reconnect Jibo to Wi-Fi using the Jibo app. 3. Tap Jibo's screen when you have your new QR code. WIFI5 WIFI5a Invalid password length 1. WPA passwords must be 8-64 characters long and are case sensitive. Confirm your password. 2. Reconnect Jibo to Wi-Fi using the Jibo app. 3. Tap the error message on Jibo's screen when you have the new QR code. Jibo User Manual 35

36 WIFI6 WIFI6a SSID not provided There is a problem with the network name you entered. Please note that: SSID (network name) must be 1-32 characters long. Network names and passwords are case sensitive. Network names may contain some basic special characters such as $%@#& but should not include more unusual symbols or non-latin characters. 1. Confirm your network name and follow instructions in the Reconnect Jibo to Wi-Fi article on the support site. 2. Tap the error message on Jibo's screen when you have the new QR code. WIFI7 WIFI7a QR code expired Every QR code you generate on your app will expire after a few minutes. Additionally, you can't use the same QR code to connect to Jibo more than once. 1. Reconnect Jibo to Wi-Fi using the Jibo app. 2. Tap the error message on Jibo's screen when you have the new QR code. WIFIX WIFIXa Jibo didn't connect to Wi-Fi Something unexpected went wrong during Wi-Fi connection. 1. Make sure you are following all Wi-Fi best practices outlined in the previous section. 2. Reconnect him to Wi-Fi using the Jibo app. 3. Tap the error message on Jibo's screen when you have the new QR code. Jibo User Manual 36

37 4.3 Contact Jibo Customer Care Jibo: Ask Jibo your question. Website: support.jibo.com App: Tap Help on the bottom menu bar. Jibo User Manual 37