Your guide to our funeral services

Transcription

1 Your guide to our funeral services

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3 Contents Our History and Our Promise 4 Bereavement Checklist 5 Who Needs To Be Informed 7 Our Charges 9 The Coffin Collection 10 The Casket Selection 16 Interiors 17 Basic and Unattended Funeral 18 The Urn Range 19 Vehicles 22 Funeral Stationery 27 Floral Tribute Collection 28 Books of Remembrance and Donations 38 Catering and Fireworks 39 Doves and Piper 40 Recollection Jewellery 41 Keepsakes Collection 42 Memorial Website 45 Mobile App 46 Legal Services 47 Memorial Collection 48 Pre-Paid Funeral Plans 49 Notes 50

4 Our History In 1832 nine men, believed to be ribbon weavers, launched a great democratic experiment. They formed the Lockhurst Lane Industrial Co-operative Society in the Parish of Foleshill, Coventry. The idea was to provide working families with decent quality food, clothes and other goods at affordable prices. Lockhurst Lane Society was the first Co-operative to be successfully set up in this region and indeed was amongst the very first Co-operative Societies in the country. It merged with the Coventry Society in 1968 and later became part of the Coventry & East Mercia Co-operative Society. On January 1st 2000 the Society changed its name to the Heart of England Co-operative Society to more accurately reflect the area in which the Society now trades. All our colleagues take great pride in our reputation for providing an individual, personal and caring service. As a Co-operative with strong roots in our community, we believe we are uniquely placed to offer the highest levels of personal service whilst maintaining the qualities of respect, dignity and discretion that have been, and continue to be, an integral part of the Heart of England Co-operative Funeralcare s approach to all of our clients. Our Promise The Heart of England Co-operative Funeralcare has always been committed to providing clients and their loved ones with the best possible level of care and support. All our colleagues are professionally trained to the highest standards and understand the needs and feelings of the bereaved and the importance of spending time helping families to plan a funeral that truly reflects the life of an individual. In order for us to maintain the highest level of quality care and to continue improving our services, we have created five commitments that we will follow rigorously and strive to live up to. This is what we call OUR PROMISE. We re available 24 hours a day, 7 days a week, so you ll always have someone to talk to. We also have links with a national network of other Co-operative funeral homes, as well as local knowledge, so we can help no matter where or when you need us. Every step of the way, we ll explain all the options available to you. We ll give you all the time you need to feel confident about making the right choices for you. Together we can create a completely unique and personalised service the way you want it to be. We will listen carefully to what you and your family want and offer a complete choice and flexibility in your arrangements. Throughout, we ll keep you fully informed of exactly what you can expect from us. All our documentation will be written in plain language and our estimate will outline charges in a fair and straightforward way. We know our service can only be as good as the people who look after you and your family. That is why we continually invest in our people to provide a professional, respectful service. We ensure that our people have access to regular and ongoing training and accredited professional qualifications and we only recruit people who can demonstrate the behaviours required in our business. 4

5 Bereavement Checklist We have provided this easy to use step by step checklist to try and make things as simple as possible during this difficult time. We appreciate that not everyone has had to go through this process before and as such this list, whilst not exhaustive, should cover most of the areas that you will need to consider following the death of a loved one. If there is anything you are unsure of please do not hesitate to speak to one of our colleagues who will be more than willing to assist you with your questions. Registering of a death In England and Wales, you normally need to register the death within five days. It's best to go to the registrars office in the area where the person died, otherwise it may take longer to get the documents you need and this could delay the funeral. It will take about half an hour to register the death. You usually need to make an appointment beforehand. Procedure Contact the doctor (GP) or hospital about obtaining the Medical Certificate of Cause of Death, or contact the coroner s officer to find out when the relevant certificate will be ready. Telephone the Registrar of Births, Deaths and Marriages to make an appointment to register the death. Complete the Notification or Registration of Death (BD8) form that you were given by the Registrar. This document will inform the Government departments of the death, but it is also advisable to contact relevant Government departments directly (such as pensions, benefits and the tax office) to avoid any accidental overpayments. If the person died in a house or hospital, the death can be registered by: a relative. someone present at the death. an occupant of the house. an official from the hospital. the person making the arrangements (not the funeral director). Deaths that occurred anywhere else can be registered by: a relative. someone present at the death. the person who found the deceased. the person in charge of the deceased. the person making the arrangements (not the funeral director). Most deaths are registered by a relative, the registrar would normally only allow other people to register if there are no relatives available. When registering a death, you'll need to take the following: medical certificate of the cause of death (signed by a doctor). And, if available: birth certificate. marriage or civil partnership certificate. NHS Medical Card. 5

6 Information you will need to tell the registrar: the person s full name at time of death. any names previously used, including maiden surname. the person s date and place of birth (town and county). their last address. their occupation. the full name, date of birth and occupation of a surviving spouse or civil partner. if they were getting a state pension or any other state benefit/s. If a post-mortem is not being held, the registrar will give you: a certificate for burial or cremation (called the 'green form'), giving permission for burial or cremation to take place. a certificate of registration of death (form BD8), issued for social security purposes if the person was on a state pension or benefits (read the information on the back, complete and return it, if it applies). You'll be able to buy one or more death certificates at this time (the price varies between local authorities). These will be needed by the executor or administrator when sorting out the deceased's affairs. The Registrar will also give you a booklet called 'What to do after a death' with advice on wills, funerals and financial help. If a post-mortem is needed, the coroner will issue any documents you need as quickly as possible afterwards. Some Registrars offer a Tell us once service, they will notify some agencies on your behalf, when speaking to the Registrar ask if this service is available. Obtain a number of Certified copies of the Death certificate ( 4 each at the time of registering or 7-10 if requested afterwards) these will be required by banks, insurance companies and other institutions when dealing with the deceased s affairs. Arranging the funeral Decide upon a funeral director this could be based on their reputation, a recommendation from a friend or family member or even their location if they are close to you or where the deceased lived. Check to see if the deceased had a Pre-paid Funeral Plan as this will have much of the funeral arrangements detailed including the financial aspect. Check to see if there is a Will, again this may contain information about specific requests for the funeral. Contact your funeral director to discuss your requirements and arrange an appointment to make the funeral arrangements, this could be at the funeral home or your location of choice. Dealing with the estate Locate the Will (it may be at the deceased s property or lodged with their solicitor). If there is no Will, decide who will deal with the deceased s estate as they will need to contact the Probate Registry and apply for Letters of Administration. Find out if probate is needed, if it is obtain the Will and inform the executors. Gather any documents relating to financial affairs and property ownership. The executor or administrator will decide how to go about the probate process. Surviving relatives and friends of the deceased may need to make a new Will so obtain legal advice. Free advice and guidance is available as part of our service. Benefits and financial help You may be able to claim certain benefits and / or one-off payments depending on your relationship to the deceased, time limits may apply so contact the Jobcentre Plus. Check your current benefits and tax credits. Certain employers, charitable organisations and clubs may be able to offer financial help. There may be additional advice or information available to help you from your funeral arranger. 6

7 Who needs to be informed Following the death of a family member there are some services and organisations that you may be required to inform. This list is not exhaustive, but hopefully it will be a helpful reminder. Financial Accountant Banks Building Societies Car Insurance Credit Card Providers Credit Union Investment/Share Companies Life Insurance Companies Loan Companies Private Pension Plan Revenue Authorities Social Welfare State Pension Store Cards Tax Office Mortgage Provider Health Dentist Doctor Optician Private Medical Insurance Therapists (eg. Chiropractor, Chiropodist) Other Household Council Tax Electricity Gas Heating Oil Suppliers Household Insurance Landlord Maintenance Contracts (eg. Alarm) Milk Delivery TV and Internet Provider Water Supply Newspapers Membership Gym Library Sports Clubs Social Clubs Subscriptions Charities Magazine Subscriptions Mail Order Companies Trade Union Notes Driving Licence Education Employer Home Help Meals on Wheels Passport Social networking sites Solicitor Travel Agent Bookings Travel Pass for Bus/Rail etc 7

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9 Our Charges We train our colleagues to the highest standards, so that we can provide you with a dignified and professional service from your first call to making the funeral arrangements through to the day of the funeral. Our guiding principle is caring for others 24 hours a day, 365 days a year. Professional Services 995 Our trained, qualified and professional staff are available 24 hours a day in order to make all the necessary arrangements and carry out our clients requests in line with legal and moral obligations. Handling all the relevant documentation including liaising with and organising third parties on our clients behalf. Our service also includes offering advice, support and guidance on all related matters before, during and after the funeral. This sum covers in excess of 40 man hours on average and an appropriate proportion of our overheads. Bringing the deceased into our care 215 The provision of staff and specialist vehicles day or night within a 20 mile radius Preparation of the deceased 115 Including hygienic treatment carried out by trained and qualified staff Provision of a hearse 275 The use of a coach-built vehicle, chauffeur driven within a 20 mile radius Provision of a limousine 200 The use of coach-built vehicles, chauffeur driven within a 20 mile radius Above are our charges which exclude disbursements; these are the fees that we pay on your behalf to third party providers such as cemeteries, crematoriums, clergy, officiants, doctors, florists, etc. We respectfully request that these disbursement fees are paid 48 hours after the funeral is arranged. Should you wish to discuss our professional services in more detail please ask one of our colleagues for help and guidance. *Prices are correct at the time of printing Jan 2018, but may be subject to variation due to changes or improvements in specification. All products and services are subject to availability. E. & O. E. 9

10 The Coffin Collection The Traditional Range Our Traditional Range consists of coffins which are constructed from particle board with a real wood veneer all of which are hand finished. The York A Mahogany veneer with plain sides and a flat lid. 320 The Durham An Oak veneer with pressed panelled sides and a flat lid. 340 The Windsor A traditional Mahogany veneer with square pressed panelled sides and a raised lid

11 The Solid Wood Range The Solid Wood Range coffins are handmade from the finest solid timber materials available. The Gloucester A solid Paulownia with a flat lid and plain sides. 520 The Warwickshire A solid Mahogany with a flat lid, hardwood base and panelled sides. 630 The Balmoral A hand crafted solid Oak coffin with a raised lid, hardwood base and panelled sides

12 The Natural Range The Natural Range is a selection of environmentally friendly alternatives to the traditional range of veneered and solid wood coffins. Hainsworth Coffins The Swaledale is made from new pure wool from Hainsworth s in Yorkshire, offering a high standard of environmental sustainability. Available in natural or grey colour, with a choice of different coloured stitching. 675 Daisy Coffins Made from Water Hyacinth or Banana Leaf which are woven by hand around the sturdy timber frame. Available in the traditional coffin shape, casket shape or half rounded, finished with a matching nameplate

13 The Gadsby Coffin Hand crafted from natural materials with no glue or metal fixings used to ensure they are 100% biodegradeable. 550 The Somerset Coffin Caringly and passionately handcrafted in the UK, our Traditional Willow Coffin is shown here in the weatherbeaten gold willow finish, inlaid with royal blue bands and woven royal blue handles. Each one of our willow coffins and caskets can be personalised with the option of coloured bands and handles. 750 The Rattan 100% biodegradable made from a highly sustainable solid mango wood frame and lined with organic cotton

14 The Cardboard Coffin Made of cardboard, in a honeycomb construction which gives this coffin strength and durability with the added benefit of being made from 100% recycled paper. Available in brown or white. 390 The Picture Cardboard Coffin We can also provide a stunning bespoke multi-coloured pattern or pictures to the cardboard. All designs are printed and applied to the coffin on a biodegradable material wrap

15 The Picture Range The Picture Range is a selection of FSC certified coffins, made from particle board, which are offered with a wide selection of themes. This range is also available with a bespoke design or picture

16 The Casket Collection The Westminster Manufactured from Medium Density Fibreboard with a Mahogany veneer and a raised lid. 760 The Canterbury Solid Oak construction with full length deep routered panels and corner pillar detail. This casket has a hinged lockable lid and is hand finished with a high gloss lacquer. 1,050 American Style Caskets We have a large selection of American style caskets available, made from the highest quality timbers and metal that we import directly. Please speak to one of our colleagues for further information about these caskets as some cemeteries may not accept certain types of casket construction or size. From 1,500 16

17 Interiors Gowns We offer a choice of coloured interior gown sets included within the price of each coffin. These are available in white, sable, pink or blue. Other colours and designs are available by special request; please speak to one of our colleagues for more information and the price of such items. Bespoke Gowns from 295 Our local manufacturer of interior sets have a long and rich history in this specialist area and are able to produce very high quality bespoke interior sets to meet your specific requirements. Please speak to your funeral arranger for more details. Bespoke Printed Interior from 95 Using special technology we are able to print whatever you may wish on the interior of the coffin. Please speak to your funeral arranger for more details. 17

18 The Basic Funeral We understand that some families may wish for a 'no frills' or a simple funeral service, this may be due to financial constraints or to meet a specific request for a simpler funeral service and as such the service below is tailored to meet those requirements. Provision of our professional services including caring for the deceased Attending to all relevant and necessary documentation The provision of all necessary staff A simple coffin suitable for Cremation or Burial (design and or finish may vary) The transfer of the deceased to our premises from a local place of death (within a 20 mile radius) in normal working hours A motor hearse direct from our premises to the nearest crematorium or cemetery graveside (day and time subject to our availability) 1,700* *This price does not include disbursements The Unattended Funeral This service is a direct disposition and is not a traditional funeral service, therefore no mourners attend the cremation and there is no service. We will bring the deceased into our care from a local address during normal office hours (outside office hours an additional fee of 215 is payable), we provide a simple coffin, transport the deceased to a crematorium of our choice in a private ambulance at a day and time of our choosing when it is most convenient for us within 14 days of completion of the necessary paperwork. Disbursements such as the Doctor s fee (if applicable) and the crematorium fee are included within this package. The full cost of the service must be paid in advance. 1,550 18

19 The Urn Range We are able to offer a wide range of urns available in a variety of materials, styles, colours and finishes. If you are looking for a particular product or wish to see a more extensive range of urns please speak to one of our colleagues. Caskets Caskets available in Oak and Mahogany veneer. 75 Hainsworth range Made from pure new wool and is available in a natural or grey colour. The woollen casket is personalised with an embroidered woollen name plate. 105 Daisy Memory Daisy Memory biodegradable urns are available in four different colours and are made from natural, environmentally friendly biodegradable card decorated with dry leaves making for a stylish biodegradable funeral urn

20 Scatter Tubes Scatter Tubes are available in a beautiful range of designs and suitable for interment, ashes scattering or as keepsakes. Scatter Tubes are created from over 90% recycled materials. From 7 to 25 Bespoke Scatter Tubes We are able to design and produce a truely unique scatter tube. From 72 Scatter Pods Scatter Pods are bio degradable, environmentally friendly and available in a choice of colours and styles. 25 Picture Range These caskets can be manufactured with any picture or theme. 110 if ordered with a matching coffin 150 for an individual bespoke design 20

21 Small Keepsake Brass Urn From 59 Fibreglass Urns From 109 Ceramic Urns From 153 Marble Urns From 119 Crystal Urns From 136 Biodegradable Urns From 64 High Down Urn This granite effect plastic urn can, unlike more traditional wooden urns, be relocated if needed. A non biodegradable option. 165 Temporary Wooden Marker Made from solid wood and available in two sizes. Small 40 Large 50 21

22 Vehicles We offer a range of funeral vehicle options from the traditional coach built hearses and limousines to the more unique forms of transport. For more information please speak to one of our colleagues. Black horse drawn Hearse from White horse drawn Hearse from 1,000

23 Our Mercedes Benz fleet Hearse 275, Limousine 200 Rolls Royce Saloon 900 Hearse 1,885 Limousine 900 Hearse 1,050 23

24 Land Rover Defender Hearse from 950, Passenger Vehicle from 850 Volkswagen Camper Hearse from 850, Passenger Vehicle from

25 Triumph Adventurer from 900 Triumph Thunderbird from 900 Harley Davidson from 900 Suzuki Hayabusa from

26 Leyland Beaver 1950 s Lorry Hearse from 1,350 Inside the London Routemaster London Routemaster Double Decker Bus from,

27 Funeral Stationery An Order of Service booklet can help the funeral service run smoothly and provides a special keepsake for family and friends to remember the deceased. Our Order of Service booklets can be sent to those unable to attend the funeral, allowing the opportunity to say a private goodbye. We can assist you with creating a personal Order of Service, which can include anything you like such as hymns, photographs, readings or personal memories of your loved one. We will be happy to discuss the options with you. Please see our separate brochure for all of our designs and styles or speak to one of our colleagues who will be more than happy to assist you. Order of service From 80 Canvas Prints From 50 27

28 Floral Tribute Collection Expressing your feelings at such a sensitive and emotional time can often be difficult. For centuries, people have used flowers to express their sympathy and thoughts. Our range of tributes includes a wide selection of bouquets, wreaths and sprays through to coffin displays and specialist designs. We are able to provide any type of tribute you may like and if you prefer, you can choose alternative colours and flowers to the arrangements shown in the brochure. A floral tribute is very much a personal choice. Our colleagues are available to help you with your decision. Wreaths Blue And White Wreath A seasonal classic wreath of blue and white flowers. Approx. 14" diameter. Available in white/yellow, white/pink, white/orange. (FT1) Red Wreath A traditional wreath of reds and greens, including roses, gerbera, and carnations, highlighted with bright green. Approx. 16" diameter. (FT2) If you prefer, you can choose alternative colours and flowers. 28

29 Wreaths Lily And Rose Based Wreath A wreath incorporating white chrysanthemum with an arrangement of lilies and roses finished with a decorative ribbon. Approx. 16" diameter. (FT3) Pink Wreath A pretty pink traditional wreath including pink roses, bright pink lilies and complementary pink shades. Approx. 14" diameter. Also available in shades of yellow, white, purple/blue and orange. (FT4) Based Posy A white based posy with a ring of pink ribbon and complementary cluster in the middle including roses. Approx. 12" diameter. (FT5) Loose Posy Cerise pink, purples and greens including carnations, delicate chrysanthemum and lisanthus. Approx. 12" diameter. Available in shades of yellow, white, purple/blue and red/orange. (FT6) 29

30 Coffin Sprays Red Rose Coffin Spray This coffin spray includes long stem red roses and a variety of foliage. Approx. 60" long. Also available in white, yellow, and pink. (FT7) White Lily And Rose Coffin Spray A classical coffin spray with blooming white lilies and gorgeous white roses, complemented by a variety of foliage. Approx. 48" long. Also available with pink lilies and pink roses and white/yellow shades. (FT8) Coffin Spray Stylish gold and blue full length coffin spray made up of Iris, Lilies, Roses and seasonal flowers and foliage. Approx. 60" length. (FT9) Coffin Spray Elegant full length coffin spray of pink lilies, roses, carnations and seasonal purple flowers with trailing foliage to complement. Approx. 60" length. (FT10) Coffin Spray Classical white and cream full length coffin spray. White Lilies, cream roses, gerbera and an abundance of white seasonal flowers. Approx. 60" length. (FT11) 30

31 Sprays Pink And Purple Spray Double ended spray made up of pink carnations, alongside pink roses, blues and purples. Approx. 50" length. Also available in yellow, white and autumn shades. (FT12) White And Cream Spray A double ended spray incorporating white lilies with white and cream seasonal flowers and foliage. Approx. 44" length. (FT13) Rose And Carnation Coffin Spray A mix of red and pink carnations, red roses and a selection of pink and red flowers to complement. Approx. 60" length. (FT14) Pink Lily Coffin Spray Pink oriental lilies with complementing foliage. Approx. 50" length. (FT15) White Lily Spray White lilies dominate the spray with a mix of white flowers and foliage. Approx. 40". (FT16) If you prefer, you can choose alternative colours and flowers. 31

32 Sprays Pink Rose And Pink Lily Spray A classical single-ended spray of all pink lilies and pink roses. Approx. 36". (FT17) Autumn Spray A single-ended spray in colourful oranges and yellows using seasonal flowers. Approx. 36". (FT18) Pink And White Spray A single-ended spray of delicate freesia, roses and gypsophila. Approx. 36". (FT19) White Lily Spray A single-ended spray of white oriental lilies, palm leaves and woodland branches. Approx. 36". (FT20) 32

33 Sheafs & Baskets Seasonal Tied Sheaf A selection of seasonal flowers and foliage tied with a bow. Also available in yellow/white, blue/ purple or white and red/orange. Approx. 32". (FT21) Bouquet A traditional bouquet of flowers wrapped and tied with a ribbon bow. Also available in pink and blue or white and yellow. Approx. 32". (FT22) Sheaf Of Roses A tied sheaf of 6 red roses finished foliage and a soft red bow. Also available in pink, yellow and white. Individual single stem roses are available on request. (FT23) Sheaf Of Pink And White Roses A sheaf of 6 pink and white roses, tied with foliage and a natural bow. Also available in other colours. Approx. 32". (FT24) Sheaf Of Roses A tied sheaf of 12 red roses, thistle and mixed foliage, finished with large leaves and a natural bow. Roses also available in other colours. Approx. 32". (FT25) Flower Basket A long and low basket of seasonal flowers, including roses and lilies. Approx. 20" length. (FT26) If you prefer, you can choose alternative colours and flowers. 33

34 Hearts Heart An arrangement in the shape of a heart, based in white chrysanthemum and yellow cluster with sky blue ribbon. Ribbon and cluster also available in other colours. Approx. 16" width. (FT27) Red And White Heart A heart shaped tribute of white chrysanthemum and red rose cluster with matching ribbon. Approx 16" width. (FT28) Loose Rose Heart A heart shaped tribute of all red roses and foliage, also available in all pink, white, yellow and orange. Approx. 16" width. (FT29) Double Heart A double heart shape based in white chrysanthemum with natural edge and red rose cluster. Rose cluster also available in pink, yellow and orange. Solid shaped double heart also available. Approx 24" width. (FT30) Double Heart Double open heart with ribbon edge in delicate pinks and whites including roses, freesia and spray carnations. Also available in yellow/white, red/white and blue/white. Approx. 24" width. (FT31) Loose Open Heart A loose style heart shape of classical white and green flowers with a natural ribbon edge. Approx. 18" width. (FT32) 34

35 Cushions & Crosses Open Book Arrangement in the shape of an open book, based in white chrysanthemum and clusters of orchids, edged with a gold ribbon trim. Approx. 24". (FT33) Cushion A tribute based in yellow chrysanthemum and a central cluster of roses and lilies with matching ribbon edge. Approx. 18" square. (FT34) Pillow Arrangement of pink chrysanthemum in the shape of a pillow, with a central cluster of roses and complementary flowers, edged with ribbon. Also available in other colours. Approx. 20" length. (FT35) Cushion A tribute based in white flowers with a natural green edge and yellow roses and lily double cluster. Cluster also available in pink, red, orange and blue/purple. Approx. 18" square. (FT36) Based Cross White based chrysanthemum with emerald green ribbon edge and gold cluster in the centre. Also available in white/red and white/pink. As shown 4ft length. Other sizes available. (FT37) Small Cross A 2ft cross edged with ribbon and based with white flowers and a delicate cluster of freesia and orchids. Other sizes available. (FT38) Loose Vibrant Cross A loose style floral cross in vibrant pinks, greens, oranges and purples. As shown 3ft length. Other sizes available. (FT39) (FT38) If you prefer, you can choose alternative colours and flowers. 35

36 Specialist Tributes MUM A floral tribute of individual letters, based in white Chrysanthemum and decorated with roses of your colour choice and a ribbon edge. Other letters are available to spell the name of a loved one. Approx. height of each letter is 11". (FT40) Shamrock A shamrock shaped tribute based in chrysanthemum coloured in emerald green, finished with a gold cluster of roses. Approx. 22" width. (FT41) Teddy Bear A white based teddy bear with pink or blue paws finished with co-ordinating ribbon. Approx. 24" length. (FT42) Dog Floral tribute based in white chrysanthemum in the shape of a dog. Other shapes and individual tributes are available upon request. (FT43) Gates Of Heaven Tribute with a base and archway of white chrysanthemum with gates and an arrangement of yellow roses and foliage, trimmed with ribbon. Approx. height 46cm, 18" (FT44) 36

37 Specialist Tributes DAD A floral tribute of individual letters, based in yellow chrysanthemum and decorated with roses of your colour choice and a ribbon edge. Other letters are available to spell the name of a loved one. Approx. height of each letter is 11". (FT45) Anchor A nautical arrangement based in white chrysanthemum with a central arrangement of red roses and blue flowers, edged with navy blue ribbon and gold cord. Approx. 24". (FT46) Cricket Bat A floral tribute in the shape of a cricket bat with seasonal cluster at the base. Approx. 30". (FT47) Rugby Ball A floral tribute in the shape of a rugby ball with a foliage green base. A football is also available. (FT48) Football Shirt A floral tribute in the shape of a football shirt. Others colours and designs available. (FT49) Lorry A floral tribute laid flat in the shape of a Lorry. Other colours and designs available. (FT50) If you prefer, you can choose alternative colours and flowers. 37

38 Books of Remembrance A Book Of Remembrance, or Condolence Book can be placed at the funeral, reception or wake following a funeral to capture peoples thoughts and feelings about the person who has passed away so they can be kept forever in their memory. Available in black, blue or burgundy. For more information please speak to one of our colleagues who will be able to help. Condolence Book Metal corners, shown in black 30 Bespoke Book Of Condolence Individually printed to match the order of service are also available. 60 Donations Donations may be received in memory of a loved one to a charity of your choice that may have been close to the deceased s heart. We can handle donations in two ways: We can provide a donation tube (as pictured below) which will be sealed at the end of the service and returned to a member of the client family. For this there would be a charge of 25 or we can provide a full donation management service which includes use of our donation collection box which will be taken back to our office at the end of the service where the donations will be recorded and forwarded onto the requested charity one month after the funeral service. We will deal with all correspondence to the charity, acknowledge receipt of donations, send the donations by registered mail and provide a list of donors. For this there would be a charge of 40 Donation Tube 25 Donation Box 40 38

39 Catering We can provide an extensive choice of catering facilities, ranging from a large hotel to local function rooms. Alternatively, we can provide an outside caterer for a reception in your own home. Please ask a colleague for details regarding your requirements. Fireworks Our aim is to match the farewell event and fireworks display as closely as possible to the deceased s personality and wishes. There are various approaches around which a larger event can be developed. We can show you ideas on how an event might be tailored to suit individual requirements. For example, displays can be synchronised to favourite music pieces and/or supported by additional features, perhaps a Champagne toast. Prices range from

40 Doves There is no easy way to say goodbye to a loved one, and sometimes words just aren't enough, but some comfort can be found in the symbolic gesture of releasing the departed s spirit on the wings of a white dove, and watching it fly away, free, at peace, and carrying all the love of family and friends. From 150 Piper What better final tribute could there be to your loved one than to have a funeral lament played by a leading bagpiper. The haunting and poignant sounds of the bagpipes will accompany those who have reached their journeys end. From

41 Recollections Jewellery An extraordinary keepsake from a loved one you'll miss. We can arrange to capture your loved ones finger, hand or foot print and turn it into a lasting, unique, personalised piece of jewellery hand crafted and made in England. Available in a number of different designs and made from sterling silver (priced below), rose gold or yellow gold (prices available upon request). Please speak to one of our colleagues for more information about the many styles and options available. Lockets Locket Only from 115 With Chain or Bracelet from 139 Cufflinks Rectangle Foot Hand Silver from 149 Keyring Gold Heart Price on application Keyring Rectangular Silver from 89 Necklace Rectangular Foot silver from 109 Necklace Rectangular Gold Finger Print Price on application 41

42 Keepsakes Collection The death of a loved one leaves a void which cannot be filled and all funerals are unique and should reflect the way the deceased person saw life and the way their loved ones wish to say goodbye. With these considerations in mind, we offer a wide range of different urns and keepsakes that can help keep memories alive. The pictures below represent a small selection of what is available. If the item you require is not shown or you would like to see a larger selection, please ask one of our colleagues for the full brochure. Necklace Sterling Silver 50cm Chain, various styles of pendants are available. from 74 to 113 Bracelet Sterling Silver 19cm. from 40 Various styles of beads are available. from 40 to 69 Ashes into Glass We can provide a bespoke service of creating a lasting memory of a loved one by placing a small amount of cremated remains into a piece of glass art or jewellery to help keep memories alive. There are a number of different colour options available along with a choice of sterling silver and 9ct white and yellow gold, therefore please speak to one of our colleagues who will be able to advise you regarding these products. Paperweight from 195 Pendants from 245 Rings from

43 Diamonds We can supply a certified high quality diamond created from the carbon of your loved one as a memorial to their unique life. A diamond provides a way to embrace your loved ones memory day by day and they can be made from a small sample of cremated remains or even a lock of hair. You are able to choose from various different diamond colours and carats. Prices range from 515 Flower Preservation We can arrange for a flower from a tribute to be preserved. Prices start from 225 Memory Bear For a softer place to keep mementos such as a small amount of cremated remains, a lock of hair or another keepsake, the zip up pouch within the Memory Bear is ideal

44 Tribute Heart Beautifully carved from oak, the Tribute Heart is small enough to fit in the palm of your hand. Slide open and inside are two small compartments to hold personal keepsakes. Plain 50 Engraved 60 Photo Tributes A stylish and discreet ashes container and memorial. There are a choice of frame styles and pod sizes depending on size. 44

45 Memorial Website We believe that every funeral should be a unique tribute to a unique life and by providing all of our client families with a free online obituary and memorial website we believe that we can help families create a special and lasting memorial to their loved one. We will initially set up a bespoke individual tribute page where family and friends can visit to add their own personal thoughts and memories through words and photographs. Visitors to the site are then able to read and add to the memories, visit the gallery of photographs and other media, light a virtual candle in memory and make in-memory donations to the chosen charity with the benefit of Gift Aid being added. At all times, the client family control what is posted and seen on the Tribute and also who can access it. To view our obituary page that display current Tributes please visit and click on the Donations & Tributes link. Benefits to our families Free, complimentary service For all client families. Easy to share funeral details Via text, or Facebook. Messages & Memories Are easily added and shared. Profile Photo Family photo s are easy to add. Donate via Just Giving Including gift aid. Funeral Details View the date and time and location of funeral. Funeral Attendance Visitors can inform you if they will be attending. Worldwide Connectivity Communicate with relatives and friends both near and far. Personalised Obituary / Biography Included with no limit on the size of content. Keep in touch with visitors By sending and receiving messages. Thank You Message Organiser To make it easier for client families. Memorial Book Print messages into bespoke keepsake. 45

46 Mobile App As part of our ongoing commitment to making this difficult time as simple as possible we have developed a mobile App which is available for both Android and IOS devices. It can be downloaded from the Google play store and the App store, just search for Heart of England Cooperative. This App has been developed to better meet the needs of our client families and their friends in this modern digital age. Through this App users can access advice on what to do following a bereavement and view online brochures and guides. The full list of features for our App include: Advice Helpful articles covering a wide variety of topics from what to do when someone dies through to your choices which guides you through some of the options available in order to make the funeral a more personal and unique tribute. To Do List A useful checklist to assist you through what needs to be done. Obituaries A hyperlink to a web page listing funeral details. Visitors can also view and add comments and photographs to the deceased s memorial website. Contact Us A full list of our local funeral homes including the ability to call or the funeral home through the App. You can even see the route from your current location to any of our locations via the route planner function in the Maps App. Our Products and Services Covering our full range of brochures and guides which show the products and services we are able to offer. Memorial Masonry Offers a direct link to our brochure. Pre-paid Funeral Plans Offers a direct link to our brochure. Website Links through to our website. QR Scanner Designed for future development of our point of sale material and advertising messages. Facebook Offers a direct link to our Facebook page. Twitter Offers a direct link to our Twitter feed. Donations A hyperlink enables users to make a donation to the family s specified charity (if chosen) where Gift Aid is automatically calculated. 46

47 Legal Advice and Support There can be a great deal of emotional stress after the death of a loved one. Dealing with all the associated legal, tax and administrative processes can be an additional strain. Unless you ve experienced bereavement before, you will probably be unsure of just what you have to do. You re likely to be faced with a barrage of unfamiliar terms such as Probate and Estate Administration, and have a lot of questions on matters that require immediate attention. As an integral part of our service we offer FREE legal advice and support. Dealing with someone s affairs when they die can be complicated, confusing and lengthy, often taking months to complete, not what you need at a distressing and emotional time. Please see our separate brochure or speak to one of our colleagues who can help. Bereavement Register The Bereavement Register is a free of charge service which helps reduce the amount of unwanted marketing post being sent to someone who has passed away. By registering with The Bereavement Register, the names and addresses of the deceased are removed from most mailing lists, stopping most advertising mail within as little as six weeks. You can register by , the web, telephone or automated telephone service: help@thebereavementregister.org.uk Website: Live telephone: (9am-5.30pm) Automated phone line:

48 Memorial Collection For centuries people have created memorials to remember their loved ones. A memorial provides us with a focus for our personal memories a place to visit, lay flowers and reflect on happy times. Our experienced craftsmen design and prepare memorials ensuring the highest quality in their finished work. The skill of our stonemasons is not limited to what you see in our brochure. If there is a memorial that you would like, which isn t featured in our brochure, we will be happy to check if our masons can produce it for you. Please see our separate brochure that will take you through the different options for burial and cremation memorials to help you choose the most appropriate memorial for your loved one or speak to one of our colleagues who will be able to help and guide you. 48

49 Pre-Paid Funeral Plans With our Funeral Plans, you can plan all the funeral arrangements in advance, giving your loved ones the reassurance that all the key decisions have been made and the funds are in place. By making decisions now, you can make things easier for everyone in the future. There are a number of reasons why you may choose to put a plan in place. A Funeral Plan enables you to personalise a funeral to the last detail, from the music to the dress code. This can therefore save loved ones having to make these decisions at a difficult time. Please see our brochure or speak to one of our colleagues for further information. 49

50 50 Notes

51 Notes 51

52 We promise We promise to give you individual support, care and reassurance when it matters most. Whether you re arranging a funeral now or are planning for the future we ll do everything we can to help you remember your loved one. We ll guide and support you as much as you need us to, reassuring you that everything is in safe hands. Inc. Gilliver s 2c Church Road Barlestone, CV13 0EE gilliversfs@heartofengland-coop.co.uk 10 High Street Bedworth, CV12 8NF bedworthfs@heartofengland-coop.co.uk 11 Lower Holyhead Road Coventry, CV1 3AX coventryfs@heartofengland-coop.co.uk 184 Ansty Road Coventry, CV2 3EX anstyroadfs@heartofengland-coop.co.uk 46 Kenpas Highway Coventry, CV3 6BP kenpasfs@heartofengland-coop.co.uk Inc. Asian Funeral Services Foleshill Road Coventry, CV6 5AJ asianfs@heartofengland-coop.co.uk 8 High Street Daventry, NN11 4HT daventryfs@heartofengland-coop.co.uk Kings Walk Earl Shilton, LE9 7NL earlshiltonfs@heartofengland-coop.co.uk Inc. A J Murray Funeral Directors 48 Lower Bond Street Hinckley, LE10 1QU ajmurrayfs@heartofengland-coop.co.uk 46 Warwick Road Kenilworth, CV8 1HH kenilworthfs@heartofengland-coop.co.uk 12 Parade, Leamington Spa, CV32 4DW leamingtonspafs@heartofengland-coop.co.uk Park House, Riversley Road Nuneaton, CV11 5QS nuneatonfs@heartofengland-coop.co.uk 38 Bilton Road Rugby, CV22 7AL rugbyfs@heartofengland-coop.co.uk A Division of the Heart of England Co.operative Society Ltd. Registered Office: 22 Abbey Street, Nuneaton, Warwickshire CV11 5BU IP No. 2399R. Vat Reg No Code: HOE_0057_0118