Communications in Computer and Information Science 109

Transcription

1 Communications in Computer and Information Science 109

2 João Eduardo Quintela Varajão Maria Manuela Cruz-Cunha Goran D. Putnik António Trigo (Eds.) ENTERprise Information Systems International Conference, CENTERIS 2010 Viana do Castelo,, October 20-22, 2010 Proceedings, Part I 13

3 Volume Editors João Eduardo Quintela Varajão University of Trás-os-Montes e Alto Douro, Dept. de Engenharias Quinta de Prados, Apartado 1013, Vila Real, jvarajao@utad.pt Maria Manuela Cruz-Cunha Polytechnic Institute of Cávado and Ave, Campus do IPCA Lugar do Aldão, Vila Frescaínha - Barcelos, mcunha@ipca.pt Goran D. Putnik University of Minho Campus de Azurém, Guimaraes, putnikgd@dps.uminho.pt António Trigo Polytechnic Institute of Coimbra Quinta Agricola - Bencanta, , Coimbra, aribeiro@iscac.pt Library of Congress Control Number: CR Subject Classification (1998): H.3, H.4, H.2, J.1, D.2, K.4.4 ISSN ISBN Springer Berlin Heidelberg New York ISBN Springer Berlin Heidelberg New York This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, re-use of illustrations, recitation, broadcasting, reproduction on microfilms or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Springer. Violations are liable to prosecution under the German Copyright Law. springer.com Springer-Verlag Berlin Heidelberg 2010 Printed in Germany Typesetting: Camera-ready by author, data conversion by Scientific Publishing Services, Chennai, India Printed on acid-free paper SPIN: 06/

4 Proceedings of the CENTERIS 2010 Conference on ENTERprise Information Systems Preface CENTERIS Conference on ENTERprise Information Systems is an international conference addressing the largely multidisciplinary field embraced by enterprise information systems (EIS) from its social, organizational and technological perspectives. Focused on aligning technology, organizations and people, the CENTERIS 2010 edition, was held in Viana do Castelo,. This was the place where, from October 20 to 22, 2010, under the leitmotiv of Enterprise Information Systems, academics, scientists, information technologies/information systems professionals, managers and solution providers from all over the world had the opportunity to share experiences, bring new ideas, debate issues, and introduce the latest developments from the social, organizational and technological perspectives of this domain. More than 150 manuscripts were submitted to CENTERIS 2010, coming from the five continents. There were 92 selected papers for presentation and inclusion in the conference proceedings, representing 221 authors from academia, research institutions and industry. This book of proceedings is organized in eleven sections, distributed by two volumes. Volume I includes the following five sections: Knowledge Society; EIS Design, Implementation and Impact; EIS Adoption; EIS Applications and IT/IS Management. The second volume comprises six sections: EIS Architectures; Business Aspects; Collaboration, Networked and Virtual Organizations; Social Aspects; IS in Education and Technical Aspects and Emerging Technologies. These proceedings are intended for use by academics and practitioners that want to be aware of what is currently in the EIS agenda, from research to everyday business practice. We believe that the high quality and interest of the contributions received in CENTERIS 2010 makes this an important publication in the EIS field. It is expected that this conference proceedings will effectively transmit to the readers the enriching and exciting communication, exchange of views and debate promoted within this truly global group of recognized individuals, as experienced by all who attended CENTERIS Finally, on behalf of the organization, we would like to express our gratitude to all the authors for their visions and excellent contributions to the conference, as well as to the scientific committee members, who acceded to share their insights, prompt collaboration and constructive comments in the review process. We are also grateful

5 VI Preface to all who acceded to contribute to CENTERIS, some of them with high-quality manuscripts that unfortunately, due to several constraints could not see their work accepted for presentation and publication. Please enjoy your reading! October 2010 João Varajão Maria Manuela Cruz-Cunha Goran D. Putnik António Trigo

6 Organization CENTERIS 2010 was organized by the University of Trás-os-Montes e Alto Douro and the Polytechnic Institute of Cávado and Ave,. General Chairs João Eduardo Quintela Varajão Maria Manuela Cruz Cunha University of Trás-os-Montes e Alto Douro, Polytechnic Institute of Cávado and Ave, Program Chair Goran D. Putnik University of Minho, Organization Chair António Trigo Polytechnic Institute of Coimbra, Organization Committee António Cunha António Tavares António Trigo Jo o Varajão Maria Manuela Cruz-Cunha Miguel Alves Ricardo Colomo Palacios Ricardo Martinho Rui Gomes University of Trás-os-Montes e Alto Douro, Polytechnic Institute of Cavado and Ave, Polytechnic Institute of Coimbra, University of Trás-os-Montes e Alto Douro, Polytechnic Institute of Cávado and Ave, Polytechnic Institute of Viana do Castelo, University Carlos III of Madrid, Spain Polytechnic Institute of Leiria, Polytechnic Institute of Viana do Castelo,

7 VIII Organization Scientific Committee Adamantios Koumpis Adrián Hernández López Ahmed Elragal Albert Boonstra Alberto Arroyo Alexandra Klen Américo Azevedo Ana Maria Fermoso Garcia Anca Draghici Andrew Targowski Angappa Gunasekaran Arthur Tatnall António Gonçalves Antonio José Balloni Bart H.M. Gerritsen Bernard Grabot Carmen de Pablos Carola Jones Carrillo Verdún Diane Poulin Dimitrios Koufopoulos Dirk Schaefer Dirk Werth Dulce Domingos Duminda Wijesekera Efrem Mallach Emad Abu-Shanab Ercan Oztemel Esra Tekez Ethel Mokotoff Fahd Alizai Fernando Moreira George Leal Jamil George Ioannou Gerald Goh Guan Gan Gilliean Lee Giorgio Bruno Hans-Henrik Hvolby Heiko Duin Henrique O Neill Hugo Paredes ALTEC S.A, Greece Universidad Carlos III de Madrid, Spain German University in Cairo, Egypt University of Groningen, The Netherlands Orienta, Spain Universidade Federal de Santa Catarina, Brazil University of Porto, Pontifical University of Salamanca, Spain Polytechnic University of Timisoara, Romania Western Michigan University, USA University of Massachusetts Dartmouth, USA Victoria University, Australia Polytechnic Institute of Setúbal, CTI, Brazil TNO, The Netherlands École Nationale d'ingénieurs de Tarbes (ENIT), France Rey Juan Carlos University, Spain Universidad Nacional de Córdoba, Argentina Universidad Politécnica de Madrid, Spain Université Laval, Canada Brunel University, UK Georgia Institute of Technology Savannah, USA Institut für Wirtschaftsinformatik, Germany University of Lisbon, George Mason University, USA University of Massachusetts Dartmouth, USA Yarmouk University, Jordan Marmara University, Turkey Sakarya University, Turkey Alcalá University, Spain Victoria University Australia, Australia Universidade Portucalense, FUMEC/BH, Brazil Athens Faculty of Economics and Business, Greece Multimedia University, Malaysia Lander University, USA Politecnico di Torino, Italy Aalborg University, Denmark BIBA Bremer Institut für Produktion und Logistik GmbH, Germany ISCTE, University of Trás-os-Montes e Alto Douro,

8 Organization IX Igor Perko Jaideep Motwani Jens Eschenbächer Jonatan Jelen Jorge Marx Gómez José L. Leiva Olivenca José Sousa Kam Hou Vat Klara Antlova Laura Ripamonti Liane Haak Ljubo Vlacic Lorna Uden Luis Amaral Mahesh S. Raisinghani Malihe Tabatabaie Manuel Pérez Cota Marco Khrmann Mário Caldeira Masakazu Ohashi Matjaz Mulej Mayumi Hori Meira Levy Michal Žemlicka Miguel Mira da Silva Narciso Cerpa Nicolaos Protogeros Nuno Rodrigues Nuno Lopes Özalp Vayvay Ozden Ustun Paulo Garrido Patrícia Gonçalves Paulo Tomé Pedro Anunciaç o Pedro Castro Philip Powell Pedro Campos Pedro Quelhas de Brito Pedro Soto Acosta Ricardo Colomo Palacios University of Maribor, Slovenia Grand Valley State University, USA BIBA Bremer Institut für Produktion und Logistik, Germany Parsons The New School for Design, USA Oldenburg University, Germany University of Malaga, Spain University of Porto, University of Macau, Macau Technical University of Liberec, Czech Republic Universitè degli Studi di Milano, Italy Carl von Ossietzky Universität Oldenburg, Germany Griffith University, Australia Staffordshire University, UK University of Minho, Texas Woman's University, USA University of York, UK Universidad de Vigo, Spain Brunel University, UK Technical University of Lisboa, Chuo University, Japan University of Maribor, Slovenia Hakuoh University, Japan Ben-Gurion University of the Negev, Israel Charles University, Czech Republic Instituto Superior Técnico, University of Talca, Chile University of Macedonia, Greece Polytechnic Institute of Cávado and Ave, Polytechnic Institute of Cávado and Ave, Marmara University, Turkey Dumlupinar University, Turkey University of Minho, Polytechnic Institute of Cávado and Ave, Polytechnic Institute of Viseu, Polytechnic Institute of Setúbal, Instituto Politécnico de Viana do Castelo, University of Bath, UK University of Porto, University of Porto, Universidad de Murcia, Spain University Carlos III of Madrid, Spain

9 X Organization Ricardo Gonçalves Ricardo Simões Rinaldo Michelini Roberto Razzoli Rossi Setchi Rui Gomes Rui Rijo Salvador Lima Samo Bobek Sanja Vranes Snezana Pantelic Subhasish Dasgupta Tomasz Ochinowski Thomas Schlegel Tor Guimaraes Valentina Janev Vitor Basto Fernandes Vladimír Modrák Vojko Potocan Vitor Carvalho Vitor Filipe Wai Ming Cheung University Nova de Lisboa, Polytechnic Institute of Cávado and Ave, University of Genova, Italy University of Genova, Italy Cardiff University, UK Polytechnic Institute of Viana do Castelo, Polytechnic Institute of Leiria, Polytechnic Institute of Viana do Castelo, University of Maribor, Slovenia The Mihajlo Pupin Institute, Serbia The Mihajlo Pupin Institute, Serbia George Washington University, USA University of Warsaw, Poland University of Stuttgart, Germany Tennessee Tech University, USA The Mihajlo Pupin Institute, Serbia Polytechnic Institute of Leiria, Technical University of Kosice, Slovakia University of Maribor, Slovenia Polytechnic Institute of Cávado and Ave, University of Trás-os-Montes and Alto Douro, Northumbria University, UK Sponsoring Institutions UTAD - University of Trás-os-Montes e Alto Douro IPCA - Polytechnic Institute of Cávado and Ave GESITI

10 Table of Contents Part I Knowledge Society The Mankind Growth Consistency: Outlook on Extant Political Settings... 1 Rinaldo C. Michelini and Roberto P. Razzoli The Mankind Growth Consistency: Outlook on Yet-to-Be Political Sceneries Rinaldo C. Michelini and Roberto P. Razzoli From Data to Wisdom in the Global and Civilizational Context the Cognitive Perspective Andrew Targowski A New Role for Design and Design Managers in the Organizational Design of High Social Value-Creative Business Models Jonatan Jelen, Kaleem Kamboj, and Marko Kolaković Governance, Sociotechnical Systems and Knowledge Society: Challenges and Reflections Antonio José Balloni and Paulo Henrique de Souza Bermejo EIS Design, Implementation and Impact Management Model for Mobile Applications Assisted by Events Rui Rijo and Sílvio Bernardes Evaluating Goal-Oriented Analysis in the Domain of Enterprise Information Systems Malihe Tabatabaie, Fiona A.C. Polack, and Richard F. Paige Empowering the Web User with a Browserver Miguel Raposo and José Delgado Definition of the Model of Automatic Calculation of Flight Time Cost of the Portuguese Air Force Weapon Systems Carlos Páscoa, João Soares, and José Tribolet EX-ANTE and EX-POST Model Development and Monitoring of the Portuguese Air Force Effort Regime Carlos Páscoa, António Alves, and José Tribolet MAPA: Monitoring and Annotation of Processes and Activities Nuno Castela, Paulo Dias, Marielba Zacarias, and José Tribolet

11 XII Table of Contents Part I Towards a Systematic Service-oriented Requirements Engineering Process (S-SoRE) Fernando Flores, Manuel Mora, Francisco Álvarez, Laura Garza, and Héctor Durán EIS Adoption Analysing a Segmentation Pricing Strategy for ERP Systems under Diffusion Patterns Andrée-Anne Lemieux, Robert Pellerin, Adnène Hajji, Pierre-Majorique Léger, and Gilbert Babin Customer Relationship Management Systems Reasons Why Many Municipalities Do Not Have Them Jorge Duque, João Varajão, Vitor Filipe, and Maria Manuela Cruz-Cunha The Adoption of Open Source Systems in Public Administrations Carmen de Pablos and David López The Determinants of ERP, SCM and CRM Systems in European Firms Elsa Fontainha Critical Success Factors for the Implementation of ICT Projects Klara Antlova The Small Business Web Presence: Use of Third Party Portals in Australia Stephen Burgess Electronic Procurement: Dealing with Supplier Adoption Paulo Andrade, Bráulio Alturas, and Tiago Oliveira Evaluating the Success of ERP Systems Implementation: A Study about Ricardo Almeida and Miguel Teixeira Enterprise Management and ERP Development: Case Study of Zoomlion Using the Dynamic Enterprise Reference Grid YiWanandBenClegg EIS Applications Adoption of RFID Technology in Warehouse Management Vladimir Modrak, Peter Knuth, and Peter Sebej

12 Table of Contents Part I XIII Tools for Based Recommendation in Enterprise Michal Laclavík, Martin Šeleng, Štefan Dlugolinsky, Emil Gatial, and Ladislav Hluchý Simulation in Information Systems: Potential of the Vulnerability Theory Pedro Sá Silva, Jorge Pinto, João Varajão, António Trigo, Maria Manuela Cruz-Cunha, Isabel Bentes, Humberto Varum, and Jitendra Agarwal Disclosing the Tourism Dynamic Packages Luís Ferreira, Goran D. Putnik, and Maria Manuela Cruz-Cunha Multicriteria Decision Making on Natural Resources Planning Ethel Mokotoff, Estefanía García, and Joaquín Pérez What to Do with Rejected Loads in the Agri-Food Chain M a Victoria de-la-fuente and Lorenzo Ros On-Line Synchronization of Shop Floor Documentation Using RFID Technology Pavol Semanco and Vladimir Modrak A Simulation Study of Workload Accounting Methods for WLC N.O. Fernandes and S. Carmo-Silva Improving Inventory Management Performance Using a Process-Oriented Measurement Framework Guido van Heck, Jan van den Berg, Mohsen Davarynejad, Ron van Duin, and Björn Roskott An Approach to Decentralizing Search, Using Stigmergic Hyperlinks Artur Marques and José Figueiredo A Framework for Innovation: Application in a Business Development Software Company Olga Fedotova, Paulo Cruz, Helena Alvelos, and Leonor Teixeira Identifying Clones in Functional Programs for Refactoring Nuno Rodrigues and João L. Vilaça Management System Integration Supported on Virtual Reality Technology: The Building Lighting Devices Alcínia Z. Sampaio, Miguel M. Ferreira, and Daniel P. Rosário Automation of the Approval and Control Process of Documents Rui Pedro Marques, Carlos Santos, and Henrique Santos

13 XIV Table of Contents Part I IT/IS Management A Framework for the Analysis of the Potential Performance of Chief Information Officers João Varajão, Luís Amaral, Ricardo Colomo Palacios, and Jorge Gouveia IT Governance in Family Owned Enterprises: A Spanish Approach José Domingo Carrillo Verdún and Alberto J. Arroyo Jávega A Postmodern Resolution to Leadership Conceptual Ambiguities Bill R. Brocato, Jonatan Jelen, Thomas Schmidt, and Stuart Gold The Complementary Roles of Information Systems and Knowledge Management Systems: A Framework Based on Popper s Three Worlds Theory Sana Guetat and Salem Ben Dhaou Dakhli Recovering Traceability Links between Business Activities and Software Components Lerina Aversano, Fiammetta Marulli, and Maria Tortorella Using Emergent Information Flow Patterns of Organization Ecosystem for Information System Management José Sousa Using Electronic Services Quality Metrics as an Enabler of Business-IT Strategy Alignment Mahmoud Amer and Jorge Marx Gómez Interface Life Cycle Management for Legacy System Landscape Lama Balloul and Jorge Marx Gómez Influence of Incentive Policy in Strategic Alignment of Information Technology and Business Fernando Belfo IT Governance State of Art at Enterprises in the Colombian Pharmaceutical Industry Olga Lucía Giraldo, Andrea Herrera, and Juan Erasmo Gómez A Change Execution System for Enterprise Services with Compensation Support Félix Cuadrado, Rodrigo García-Carmona, Álvaro Navas, and Juan C. Dueñas Author Index

14 Table of Contents Part II EIS Architectures Enterprise Tomography Driven Integration Lifecycle Management of Federated ERP in Green Clouds... 1 Jan Aalmink, Jorge Marx Gómez, and André Schubert SOA Worlds Jaroslav Král and Michal Žemlička An Architecture for a Web Service Based Product Configuration Information System António Arrais de Castro, Leonilde Varela, and S. Carmo-Silva Applying Enterprise Architecture to the Design of the Integrated Forest Products Supply Chain Management System A.F. Marques, J.G. Borges, P. Sousa, M. Fonseca, R. Garcia, and G. Batista Enterprise Architecture to IT Governance: An Approach Based on Component Business Model and Performance Levels Luis Fernando Ramos Molinaro, Karoll Haussler Carneiro Ramos, Tomas Roberto da Cotta Orlandi, and Humberto Abdalla Jr. Framework Based on Benefits Management and Enterprise Architecture António Rodrigues and Henrique O Neill Value Model for Enterprise and Process Architectures Alignment Verification Carlos Páscoa, Nuno Belo, and José Tribolet Business Intelligence and Contribution of Entrepreneurial Information Architecture Sílvia Fernandes Business Aspects Stakeholder-Driven Enterprise Process Model for Complex Services Adaptation Jay Ramanathan, Rajiv Ramnath, Joe Bolinger, and Praveen Nagarajan The Use of Experts Panels in ERP Cost Estimation Research Ahmed Elragal and Moutaz Haddara

15 XVI Table of Contents Part II Military Medical Department Research Centers JosephWood,MaryM.Klote,Hui-LienTung,MaxE.Stachura, Elena V. Astapova, Donald A. Sofge, James Grayson, and W.F. Lawless Data Warehouse Based Knowledge Management Controlling Jorge Marx Gómez and Peter Cissek Business Intelligence Standardization and Corporate Strategy: A Paradox José António Porfírio, Marc Jacquinet, and Tiago Carrilho A Business Model for the Portuguese Air Force Carlos Páscoa, Pedro Leal, and José Tribolet The Role of Business Knowledge in Improving Information Quality Provided by Business Intelligence Systems Pedro Simões Coelho, Aleš Popovič, and Jurij Jaklič Business Process Model Dynamic Updating Nuno Castela, Marielba Zacarias, and José Tribolet Collaboration, Networked and Virtual Organizations Professional Risk Assessment Using Virtual Enterprise Network Support for Knowledge Bases Development George Dragoi, Anca Draghici, Sebastian Marius Rosu, Alexandru Radovici, and Costel Emil Cotet An Approach to Cooperation-Oriented Business Processes Giorgio Bruno The Inter-organizational Business Case in ES Implementations: Exploring the Impact of Coordination Structures and Their Properties Silja Eckartz, Christiaan Katsma, and Maya Daneva A Model for Cooperation Networks: Promoting Information Share Vítor José Domingues Mendonça, João Eduardo Quintela Alves Sousa Varajão, and Paula Cristina Ribeiro Coutinho Oliveira Distributed Informal Information Systems for Innovation: An Empirical Study of the Role of Social Networks Vasco Vasconcelos and Pedro Campos

16 Table of Contents Part II XVII Vector Consensus: Decision Making for Collaborative Innovation Communities Josep Monguet, Marco Ferruzca, Alfredo Gutiérrez, Yadira Alatriste, Claudia Martínez, Carlos Cordoba, Joaquín Fernández, Teresa Sanguino, and Josep Aguilà Mashup Enabled Dynamic Capabilities in the Fuzzy Front-End of Innovation Luís C.S. Barradas and J.J. Pinto Ferreira Social Aspects An Analysis of How Enterprise Information Systems Challenge Vested Interests Albert Boonstra Qualification and Certification of Research-Entrepreneur Skills Using the ECQA Platform Anca Draghici, George Draghici, Monica Izvercianu, Andreas Riel, Serge Tichkiewitch, and Richard Messnarz Using People CMM for Dealing with Resistance on Implementing ITIL Raul Nunes da Silva, Miguel Mira da Silva, and Nelson Gama Enterprise Resource Planning System in a Multinational Enterprise: Users Attitude Post Implementation Tiago Almeida, Leonor Teixeira, and Carlos Ferreira SME Managers Most Important Entrepreneurship and Business Competences Caroline Dominguez, João Varajão, Leonel Morgado, Irene Oliveira, and Fernanda Sousa Adaptive Access Control Modes Enforcement in Organizations Sérgio Guerreiro, André Vasconcelos, and José Tribolet Organizational Knowledge: Ethics and the Importance of Trust Gonçalo Jorge Morais da Costa, Mary Prior, and Simon Rogerson Trust in E : Users Trust in Information Resources in the Web Environment Alison J. Pickard, Pat Gannon-Leary, and Lynne Coventry Security Culture in Small and Medium-Size Enterprise Luis Enrique Sánchez, Antonio Santos-Olmo, Eduardo Fernández-Medina, and Mario Piattini

17 XVIII Table of Contents Part II IS in Education Towards an Enterprise System Learning Environment to Improve the Competence-Building for Enterprise Systems in Higher Education Dirk Peters, Liane Haak, and Tobias Schlömer Investigation into the Use of Microsoft SharePoint in UK Higher Education Institutions Julie McLeod, Sue Childs, James Lappin, and Gavin Siggers Adoption of Authenticated Peer-to-Peer Academic Networks A Case Study of a Failure António Tavares and Luís Amaral ESEIG Mobile: An m-learning Approach in a Superior School Ricardo Queirós and Mário Pinto E-Learning as a Shared Service in Shared Services Centers Agostinho Sousa Pinto Mediation and Virtual Learning Environments Irene Tomé Technical Aspects and Emerging Technologies On the Substantiative Experiment Study of Proxing Assurance between OpenID and SAML: Technical Perspective for Private Information Box Project of Japanese e-government Masakazu Ohashi, Nat Sakimura, Tatsuki Sakushima, and Mayumi Hori Automatic Extraction of ICT Competences from Unstructured Sources Valentina Janev, Vuk Mijović, and Sanja Vraneš CBR Technique in Veterinary Pathological Anatomy Paulo Tomé and Helena Vala Moderated Regression: Effects of IT Infrastructure Integration and Supply Chain Process Integration on the Relationships between RFID Adoption Attributes and System Deployment Outcomes Rebecca Angeles Supporting the Operation of Semi-structured Work Systems Jose Faria, Joao Silva, and Helder Marques Ontology: An Analysis of the Literature Joselice Ferreira Lima, Cléia M. Gomes Amaral, and Luís Fernando R. Molinaro

18 Table of Contents Part II XIX Developing Dynamic Reports Using Rich Internet Applications Luís Matias Smart Web Services: Systems Integration Using Policy Driven Automatic Configuration João C.C. Leitão and Miguel L. Pardal Web4Desktop, a Framework for Improving the Usability of Web Applications Bogdan Carstoiu and Dorin Carstoiu Author Index