Pro. System Installation Guide

Transcription

1 Pro System Installation Guide ESUG05049 Version 2.1 May 2017

2 Table of Contents Table of Contents 1. Overview Care Web Application The Care@Home CMS System Reference Materials System Basic Configuration Sensor Functionality Peripherals Kit Pre-Configured Activity Peripherals Optional Activity Peripherals Optional Safety Peripherals Pre-Installation Residence Floor Plan Survey Installation Plan Prerequisites Registering the Resident Registering the Caregiver Tools and Equipment Installation Plan the Installation Perform the On-Site Survey Ensure Sufficient Installation Equipment Determine Peripheral Placement Install the CP Activate the Installation Mode Map Peripherals to their Locations Kit Label Peripheral Location Labels Installation Mode Guidance Install Peripherals Testing Peripheral Installation End Installation Deactivate Installation Mode Close the CP Best Practices Positioning per Location Special Cases Care@Home Pro System Installation Guide

3 Table of Contents Living Room vs Bedroom Combined Bathroom Pets on the Premises Documentation Troubleshooting Appendix A Floor Plan Questionnaire Appendix B Batteries Appendix C Screws and Wall Anchors Care@Home Pro System Installation Guide 3

4 Overview 1. Overview Based on the Personal Emergency Response System (Social Alarm), and enhanced by the analytics functionality, the product suite focuses on providing an allencompassing monitoring environment that captures the daily routine of the resident. The main software component of the product suite is the system which includes both the Care web application and the Care mobile app. The system is designed to alert healthcare service providers or family members of any deviation from the resident s daily routine, enabling proactive, personal, and real time care, anywhere, and anytime. Both the Care web application and the Care app provide users with the tools to analyze and use the information gathered by the Care@Home Control Panel (CP) and its peripheral devices. NOTE: The Care@Home System Installation User Guide refers to version 2.3 of the Care@Home system Care Web Application The Care web application allows the administrator to control access to Care@Home and to the information gathered by the Care@Home CMS CP and its peripheral devices. Figure 1: Care Web Application 4 Care@Home Pro System Installation Guide

5 Overview For information about the administrator user and the Care web application, refer to the ESUG05051 Administrator User Guide The CMS System The CMS software application allows the system administrator to configure and define the technical parameter values to set up the CP and its peripheral devices, according to customer requirements. For information about the CMS system, refer to the ESUG05074 CMS Reference. Figure 2: The CMS System Pro System Installation Guide 5

6 Overview 1.3. Reference Materials This guide references detailed information found in the product suite user guides provided by Essence. For an index of additional materials, refer to 5 Care@Home Documentation on page 27. You can access the materials at: 6 Care@Home Pro System Installation Guide

7 Overview 1.4. System Basic Configuration Figure 3: The System The system is a combination of motion detectors and specialized sensors, calibrated to: Recognize activity Determine the nature of the activity Distinguish between an acceptable event and a threat to the security and safety of the resident Care@Home Pro System Installation Guide 7

8 Overview Acceptable events are used to define the profile of the resident s habits and daily routine. Threat events include safety and security related incidents, in addition to activities that are exceptions to the resident s profile. Threat events are reported to the monitoring station and the caregiver for further investigation and resolution Sensor Functionality The motion detectors report information to the CP about detected activities. The motion detectors identify movement when the resident crosses in front of the detector, and not when the resident moves directly towards or away from the detector. To ensure that movement is detected, place the motion detector at an angle to the coverage area. For example, if the coverage area in the living room is the couch and its immediate surroundings, the motion detector should be placed to the side of the couch, at an angle, such that the detector can view the couch. Activity is recognized when movement is detected by two or more consecutive motion detectors in different locations, such as moving from room to room within the residence. For example, movement is detected by the motion detector installed in the restroom and by the detector in the bathroom. The consecutive movement detections define an activity. In this case, the activity is recognized as restroom activity Peripherals The analytics engine of the Care@Home system uses the activities detected by the motion detectors and specialized sensors to define a profile of the resident s habits and daily routine. The engine recognizes a specific set of activity types, relating to movement detected between locations within the premises. The activity types represent the basic floor plan of the premises. The basic floor plan as defined by the Care@Home system is: Refrigerator door Front door entrance Bedroom Restroom (toilet room) Bathroom Living room Dining room 8 Care@Home Pro System Installation Guide

9 Overview Activity reported by a peripheral device installed in or on one of these locations is identified by the parallel activity type. For example, an activity recognized in the living room is categorized as living room activity Kit Pre-Configured Activity Peripherals The standard kit for the Care@Home system is based on the floor plan, and includes the following devices, pre-configured to communicate with the CP: Two magnetic sensors (MGLS) for the front door and the fridge door included in the floor plan For information about the MGLS, refer to the ESUGSC007 Care@Home MGLS User Guide. Five motion detectors (PIR) for the designated rooms included in the floor plan For information about the PIR, refer to the ESUGSC008 Care@Home PIR User Guide Optional Activity Peripherals You have the option of installing an indoor camera detector to better monitor the resident s activities. The indoor camera detector (IPD) includes the same motion detection functionality as the PIR. For information about the IPD, refer to the ESUGSC006 Care@Home IPD User Guide. If a room has more than 30 minutes of activity at one time, the room requires a motion detector. If the premises have more than one external door, such as a patio door or a back door, each external door requires an MGLS. A CP can monitor and manage up to 64 peripheral devices. You can consider adding additional activity peripherals when the premises include more locations or exits than the basic floor plan. To add an additional activity peripheral, you must configure the peripheral to communicate with the CP. To configure an activity peripheral, you must: Add the serial number and the activity type of the peripheral to the CP, using the Care@Home CMS application. Download the changes to the CP for the activity sensor, using the Care@Home CMS application. Insert the batteries into the peripheral. The handshake process, which enables the CP to recognize the new peripheral, occurs automatically following the insertion of the batteries. For information about adding an activity peripheral, refer to Add an Activity Sensor in the ESUG05074 Care@Home CMS Reference. Care@Home Pro System Installation Guide 9

10 Overview Optional Safety Peripherals To further ensure resident safety, you can consider adding safety peripherals to your system configuration. The following are the available safety peripherals: Emergency Pendant Advanced (EPA): An emergency call peripheral with active fall detection. For information about the EPA, refer to the ESUGSC032 EPA User Guide. Emergency Pendant Plus (EPP): An emergency call peripheral. For information about the EPP, refer to the ESUGSC032 EPA User Guide. Emergency Pendant (EP): An emergency call peripheral. For information about the EP, refer to the ESUGSC004 EP User Guide. Voice Panic Detector (VPD). This is an additional emergency call device with Intelligent Voice Activation TM technology. For information about the VPD, refer to the ESUGSC018 VPD User Guide. Smoke Detector (SK2): The SK2 is most effective if installed in the kitchen or dining area. For information about the SK2, refer to the ESUGSC009 SK2 User Guide. Flood Detector (FL): The FL is most effective if installed in the bathroom, kitchen, or laundry. For information about the FL, refer to the ESUGSC008 FL User Guide. To add a safety peripheral, you must configure the peripheral to communicate with the CP. To configure a safety peripheral, you must: Add the serial number of the peripheral to the CP, using the Care@Home CMS application Download the changes to the CP for the peripheral, using the Care@Home CMS application Insert the batteries into the peripheral The handshake process, which enables the CP to recognize the new peripheral, occurs automatically following the insertion of the batteries. For information about adding a safety peripheral, refer to Add a Safety or SOS Device in the ESUG05074 Care@Home CMS Reference. Since there is no battery insertion for the EPA, EP, or EPP after adding one of these devices to the CMS, you have to pair the device with the CP, using the PAIRING button on the CP. For information about pairing the EPA or EPP, refer to Pairing with the CP in the ESUGSC032 Care@Home EPA User Guide. For information about pairing the EP, refer to Pairing with the CP in the ESUGSC004 Care@Home EP User Guide. 10 Care@Home Pro System Installation Guide

11 Pre-Installation 2. Pre-Installation To ensure a successful and effective installation, it is important to know some basic facts about the premises before attempting to install the Care@Home system. Essence recommends that before the installation, you interview the resident (or the family of the resident) to find out the information you need Residence Floor Plan Survey Essence recommends that, during the interview, the resident (or the family of the resident) fills-out a short questionnaire about the floor plan of the premises. The questionnaire should cover specific issues such as: Number of rooms Functionality of rooms Pets Bathroom with toilet Exit doors The installer can use the questionnaire to identify the tools and equipment required for the installation, such as the number and type of: Peripherals Accessories Batteries There is an example questionnaire in Appendix A on page Installation Plan You use the information from the interview and the questionnaire to define an installation plan. The installation plan is a basic configuration of the peripherals needed to install adequate Care@Home system coverage of the premises. This configuration should consider non-standard requirements, such as pets, and bathrooms which include a toilet. The plan can also include requests for camera detection and safety equipment. The installer uses this plan to determine the equipment required to complete the installation. Care@Home Pro System Installation Guide 11

12 Pre-Installation 2.3. Prerequisites Before you go to the premises to perform the installation, you should: Register the resident as a resident user in the Care@Home Pro system Register a temporary caregiver for test installation purposes Prepare the tools and equipment needed to complete the installation Registering the Resident Before you go to the premises to perform the installation, you should register the resident in the Care@Home Pro system, using the Care web application. To register a new resident in the Care@Home Pro system, you need: The resident s personal information: Name Gender Address Phone number Information about the CP allocated to the resident: Resident Account Number (mandatory) Essence Panel Account Number (mandatory) Essence Panel Serial Number (mandatory) SIM-card Number for CP Cell number (optional) For instructions on adding a new resident, refer to Adding a User in the ESUG05051 Care@Home Administrator User Guide Registering the Caregiver To test the installation of the peripherals, you verify detection reports in the Care app. Refer to 3.6 Testing Peripheral Installation on page 21. To be able to do so, you must register a temporary caregiver in the Care@Home Pro system. After the temporary caregiver is registered, you must assign the resident to the caregiver. The registration and assignment processes are performed using the Care web application. After the installation is tested and operational, you can remove the temporary caregiver from the system. 12 Care@Home Pro System Installation Guide

13 Pre-Installation Refer to the ESUG05051 Administrator User Guide. For instructions about: Adding a new caregiver, refer to Adding a User Assigning a resident to a caregiver, refer to Resident/Caregiver Assignment Tools and Equipment The following is a list of the tools and equipment needed to perform the installation: Care@Home System kit which includes 1 Control Panel 2 MGLS devices 5 PIR devices Seven lithium (CR123A) 3 V batteries For details about batteries, refer to Table 3 on page 30 Questionnaire (optional) for reference Pet immune lens (optional) Optical limiter (optional) Additional activity peripherals Batteries for the additional peripherals Screws and wall anchors. Refer to Table 4 on page 31 Double-coated adhesive tape for especially problematic surfaces A drill with a standard 5 mm (3/16-in.) bit Screwdrivers: a standard Phillips and a standard flat Scissors Fine cutter tool A paper clip or probe to activate the CP installation mode Mobile device to view this Installation Guide and view the installation checklist Laptop (optional) to run the Care@Home CMS application Care@Home Pro System Installation Guide 13

14 Installation 3. Installation Table 1 lists, in sequence, the steps to follow to install the Care@Home system, including references to the sections for each step of the installation process. Table 1: Installation Process Step Description Section Page 1 Plan the installation Install the CP Activate the installation mode Map peripherals to their locations Install the peripherals Test the peripheral installation End the installation Plan the Installation When you reach the premises where you are to install the Care@Home system, you must review the installation plan and adjust it accordingly. 1. Survey the premises to check if any unplanned tasks are required. 2. Ensure that you have the tools and equipment to complete the installation. 3. Determine where each peripheral should be placed in each room Perform the On-Site Survey To complete the on-site survey: 14 Care@Home Pro System Installation Guide

15 Installation 1. Tour the premises with the questionnaire and verify that the information gathered in the questionnaire is accurate. 2. Record any discrepancies in the questionnaire information, especially if the discrepancy requires additional installation tasks. 3. Review the discrepancies and adjust the installation plan accordingly. 4. If needed, add additional activity sensors (PIR, MGLS) to the system, using the CMS application. Ensure that each activity sensor is assigned both a zone label and an activity type. For information about adding activity sensors, refer to Add an Activity Sensor in the ESUG05074 Care@Home CMS Reference. 5. If there is a need for a camera detector, add an IPD to the Care@Home Pro system, using the Care@Home CMS application. Ensure that the IPD is assigned both a zone label and an activity type. For information about installing an IPD, refer to the ESUGSC006 Care@Home IPD User Guide. 6. If there is a pet, add a pet immune lens in each PIR and IPD. For the PIR, refer to Pet Immune Lens in the ESUGSC008 Care@Home PIR User Guide. For the IPD, refer to Installing Pet Immune Lens in the ESUGSC006 Care@Home IPD User Guide. 7. If there is a combined bathroom and toilet, add an optical limiter in the motion detector assigned to the restroom (toilet) zone. Refer to Optical Limiter in the ESUGSC008 Care@Home PIR User Guide. 8. If there is a need for safety devices, add the safety devices and ensure that you have the tools and equipment to install these devices. Refer to Optional Safety Peripherals on page Ensure Sufficient Installation Equipment During the survey, steps 4 through 8 above describe actions that can lead to additional tasks requiring the installation of additional peripherals. It is important to have a surplus of equipment and tools to resolve any contingency. For example, if there are pets on the premises, all PIR and IPD devices require a pet-immune lens. As the installer, you must have multiple pet immune lenses and the equipment needed for installation Determine Peripheral Placement The PIR and IPD peripherals should be placed in a location that complies with the following guidelines: An unobstructed view of the desired coverage area Care@Home Pro System Installation Guide 15

16 Installation At least 2 m (6 ft. 7 in.) high and at the correct angle to view activity in the desired coverage area Away from any heat source or air-conditioning vents Away from any glaring light sources Not opposite doorways or hallways No overlap in sensor coverage areas For the best practices for positioning peripherals by room, refer to 4 Best Practices on page 24. For position considerations for a specific peripheral, refer to the user guide for that specific peripheral. For an index of the user guides, refer to 5 Care@Home Documentation on page 27. You can access the guides at: Install the CP To install the CP, you need the following: SIM-card, allocated by your cellular service provider Backup battery, provided in your kit Power cable, provided in your kit Follow the installation instructions, including the placement recommendations, listed in the ESUGSC003 Care@Home CP User Guide. Power LED Communications LED Figure 4 Caption Verify that the installation of the CP is successful as follows: Check that the power LED is lit green and stable. Check that the communications LED is lit green and stable. 16 Care@Home Pro System Installation Guide

17 Installation Check the cellular reception of a mobile device using the same cellular service provider. Ensure the reception level is at least two bars. Check the GSM coverage in the CMS Panel Info window or the CMS Home screen after connecting the CP to the CMS application. Ensure the cellular reception is at least 80%. For information about the CP GSM coverage, refer to Panel Info Window in the ESUG05074 Care@Home Pro ADL CMS Reference. NOTE: Do not replace the back cover of the CP until after you complete the installation process Activate the Installation Mode Since the peripherals are pre-configured to their assigned locations, the CP can help guide you through the installation process using vocal announcements. This is the Installation Mode program. To enable Installation Mode: 1. Locate the TEST pinhole on the back of the CP. 2. Insert the open end of a paperclip or probe into the pinhole, as shown in Figure Push the paper clip or probe in the pinhole until you feel a click. The CP announces Installation test starts. TEST Pinhole Figure 5: Enable Installation Mode Care@Home Pro System Installation Guide 17

18 Installation 3.4. Map Peripherals to their Locations The peripherals in the kit are pre-configured to communicate with the CP included in the kit. Each peripheral is assigned a location on the premises where the peripheral must be installed. Essence provides you with a few ways to ensure that you install the peripherals in their assigned locations. Kit label Location labels Installation mode vocal instructions Kit Label Figure 6 shows the label on the inside of the Care@Home kit cover. The label lists the CP and the peripherals included in the kit and shows: The location assigned to the peripheral The Essence part number of each device The barcode and serial number of each device Figure 6: The Care@Home Kit Inside Label Any additional peripherals added due to additional rooms or doors on the premises, such as a second restroom, a guest bedroom, or a back door, do not appear on the label. 18 Care@Home Pro System Installation Guide

19 Installation According to its serial number, each of the peripherals is classified by an activity type. The activity type is assigned with a location on the premises. The assignment of an activity type is essential for recognizing activities and defining a resident daily routine. Therefore, it is important that the peripherals are installed in their assigned locations. NOTE: The CP is not assigned a location. It is up to you, the installer, to determine the best location on the premises to place the CP Peripheral Location Labels To further ensure that the peripherals are installed in their assigned locations, Essence provides you with location labels, as shown in Figure 7. Figure 7: Peripheral Location Label Apply the location labels to the peripherals according to their serial numbers in the list provided on the kit label, on the inside of the kit cover. For example, Figure 8 shows the PIR assigned to the bedroom with the bedroom label. Care@Home Pro System Installation Guide 19

20 Installation Figure 8: Location Label Adhered to a Peripheral NOTE: For PIR and IPD, do not apply location labels on the lens. For additional peripherals, apply the appropriate label when the installation mode identifies the activity type of the peripheral Installation Mode Guidance Pre-configuration of the CP and its peripherals allows the CP to recognize each of the peripherals when they are activated. For example, after you insert the batteries in the PIR assigned to the bedroom and move 2 m (6 ft. 7 in.) away from the CP, the CP recognizes the PIR and announces the assigned location: bedroom. When you test the peripheral installation in the bedroom location and the PIR detects movement, the CP announces the name of the room assigned to the PIR. This is verification that the PIR is installed correctly and is communicating the movement detections to the CP. 20 Care@Home Pro System Installation Guide

21 Installation 3.5. Install Peripherals The following is the procedure to install the peripherals, pre-configured to communicate with the installed CP. Essence recommends you install the peripherals in the following sequence: 1. Install a magnetic sensor (MGLS) on the refrigerator door. 2. Install an MGLS on the front door. 3. Install a motion detector (PIR) in the bedroom. 4. Install a PIR in the restroom (toilet room). 5. Install a PIR in the bathroom. 6. Install a PIR in the living room. 7. Install a PIR in the dining room. 8. Install additional activity peripherals (PIR and MGLS) as determined during the planning stage. Perform each peripheral installation according to the following general installation procedure: 1. Insert the batteries in the peripheral. When CP recognizes the peripheral, the CP installation mode program gives a prompt to verify correct placement and that detection is working. 2. Secure the peripheral in its pre-determined location, using either double-side adhesive mountingtape (recommended) or screws and wall anchors (if preferred). 3. Test the peripheral installation. Refer to 3.6 Testing Peripheral Installation on page 21. For installation instructions and details for each of the activity peripherals, refer to the user guide for that specific peripheral. For an index of the user guides, refer to 5 Care@Home Documentation on page 27. You can access the guides at: Testing Peripheral Installation 1. Perform the following test on the premises: a. Open and close the main door. Ensure that the MGLS on the door sends a detection event to the CP. b. Open and close the refrigerator door. Ensure that the MGLS on the door sends a detection event to the CP. c. Walk around the premises passing by each of the motion detectors. Ensure that the CP announces detections for each of the peripherals. d. Wait 10 minutes. e. Log in to the Care app, using the credentials of the temporary caregiver you registered as part of the installation prerequisites. Care@Home Pro System Installation Guide 21

22 Installation For instructions about caregiver registration, refer to Registering the Caregiver on page 12. f. Tap the Movement Level icon on the Status screen of your mobile device. g. Ensure that the activity bars on the Movement Level query indicate movement, as shown in Figure 9. Figure 9: Movement Level Query Refer to Viewing the Movement Level in the ESUG05050 Caregiver User Guide. 2. Press the EMERGENCY CALL button on the CP and check that the monitoring station answers. 3. If the installation fails: a. Retrace your installation steps and try to find where the process went wrong. b. Check the list of troubleshooting solutions. Refer to 6 Troubleshooting on page 28. c. Contact professional services or technical support for assistance End Installation The installation process is complete when you: Test the Care@Home Pro system. Refer to 3.6 Testing Peripheral Installation on page 21. Deactivate the CP installation mode. Refer to Deactivate Installation Mode on page 23. Close the CP. Refer to Close the CP on page Care@Home Pro System Installation Guide

23 Installation Deactivate Installation Mode You must deactivate the CP installation mode before the CP can begin normal operation mode. To deactivate the installation mode: 1. Locate the TEST pinhole on the back of the CP, as shown in Figure 5 on page Insert the open end of a paperclip or a probe into the pinhole, as shown in Figure 5 on page Push the paper clip or probe in the TEST pinhole until you feel a click. The CP announces Installation test ends Close the CP Replace the back cover of the CP according to the instructions in Installation in the ESUGSC003 Care@Home CP User Guide. Care@Home Pro System Installation Guide 23

24 Best Practices 4. Best Practices The following are suggestions to ensure the effective installation of the peripheral devices: For all peripherals installed using double-sided adhesive mounting-tape, first clean the surface from dirt, dust, and oily materials to ensure that the adhesive adheres well to the surface. PIRs and IPDs should be installed on a flat wall surface, or in a corner of a room. PIRs and IPDs should be installed with the spherical lens facing downwards Positioning per Location For the best results, follow Essence guidelines when choosing a position to install each of the peripheral devices in their assigned locations: Bedroom PIR: Height: m (4 ft. 11 in. - 6 ft. 7 in.) Direction: diagonal to the bed and not in front of the door Restroom PIR: Height: cm (12 in. 1 ft. 8 in.) above the toilet seat, depending on the distance from the seat Direction: diagonal to the seat and not facing the door If it is not possible to avoid the doorway, position the device in front of the seat Bathroom PIR: Height: m (4 ft. 11 in. - 6 ft. 7 in.) Direction: diagonal to the sink and the bath and not facing the door Dining room PIR: Height: m (4 ft. 11 in. - 6 ft. 7 in.) Direction: diagonal to the dining table and not facing the living room, specifically for a dining room and living room without a separating wall Living room PIR: Height: m (4 ft. 11 in. - 6 ft. 7 in.) Direction: diagonal to the sitting area and not facing the dining room, specifically for a dining room and living room without a separating wall 24 Care@Home Pro System Installation Guide

25 Best Practices Door MGLS (for either the refrigerator or front doors): Position the magnet: o Next to the detector so that the line marks on both the magnet and the detector are aligned o No further than 3 cm (1 in.) from the detector 4.2. Special Cases The following cases describe situations that are exceptions to the standard living arrangements. Installation solutions are suggested for each of these non-standard situations Living Room vs Bedroom A resident may choose to sleep in the living room. In this case, either: The living room has been converted to a bedroom: If the living room has been converted to a bedroom or the resident is using the couch or other living room furniture exclusively for sleeping purposes, contact the monitoring station to request to re-classify the PIR, identified by its serial number, for living room activity to a PIR for bedroom activity. In the activity sensors module of the Care@Home CMS application, update the Activity Type of the PIR to bedroom, according to the PIR serial number. The resident is sleeping in a bed in the living room which includes a separate seating area: Install the two PIRs such that their coverage areas do not overlap. The PIR, whose coverage area includes the bed or sleeping area, should be assigned an activity type of bedroom, according to the PIR serial number. The PIR, whose coverage area does not include the bed or sleeping area, should be assigned an activity type of living room, according to the PIR serial number Combined Bathroom A special case for installation is when a bathroom includes a toilet. This is called a combined bathroom or a correlated restroom. For this special case, you must install both the bathroom PIR and the toilet PIR in the same room. You need to be careful to isolate the toilet activities from the bathroom activities. Activity within a small space does not easily allow the PIRs to be installed affectively without overlap. Care@Home Pro System Installation Guide 25

26 Best Practices Detection overlap can cause possible fall events not to be reported. There is a timer in the PIR that is triggered when the PIR senses movement. The timer monitors the time until the next movement. If movement is not detected within a pre-determined time frame, the Care@Home Pro system assumes the resident has fallen and issues a possible fall alert. When there is detection overlap, the PIR timer is constantly reset. This makes it next to impossible to identify a possible fall event. The combined bathroom arrangement requires installation of special equipment to help focus the movement detections. Install an optical limiter in each of the combined bathroom PIRs to reduce the coverage area of each PIR. The reduced coverage area allows you to place the PIRs such that their coverage areas do not overlap. For more information and installation instructions about the optical limiter, refer to Optical Limiter in the ESUGSC008 Care@Home PIR User Guide Pets on the Premises If the resident has a pet, it is important to block the movement sensors from registering the pet s movement. Do this by installing a pet immune lens in the PIR and IPD devices. For more information and installation instructions about the pet-immune lens: For the PIR, refer to Pet Immune Lens in the ESUGSC008 Care@Home PIR User Guide. For the IPD, refer to Installing Pet Immune Lens in the ESUGSC006 Care@Home IPD User Guide. 26 Care@Home Pro System Installation Guide

27 Documentation 5. Documentation The following is a list of the documentation available to help you install, implement, operate, and maintain the Care@Home system. Control Panel User Guides ESUGSC003 Care@Home CP User Guide ESUG05075 Care@Home CP Quick User Guide Peripheral User Guides ESUGSC007 Care@Home MGLS User Guide ESUGSC008 Care@Home PIR User Guide ESUGSC032 Care@Home EPA User Guide ESUGSC004 Care@Home EP User Guide ESUGSC006 Care@Home IPD User Guide ESUGSC009 Care@Home SK2 User Guide ESUGSC005 Care@Home FL User Guide ESUGSC018 Care@Home VPD User Guide Administrator User Guide ESUG05051 Care@Home Administrator User Guide Caregiver User Guide ESUG05050 Care@Home Caregiver User Guide CMS User Guide ESUG05074 Care@Home CMS Reference ESUG05071 Care@Home CMS User Guide Care@Home Pro System Installation Guide 27

28 Troubleshooting 6. Troubleshooting Table 2 describes installation error situations and their recommended solutions. Table 2: Troubleshooting Solutions Error Situation Possible Causes Guidelines Solution A peripheral is not recognized by the CP The peripheral is located too close to the CP when its batteries are inserted. There should be at least a 2 m (6 ft. 7 in.) distance from the CP and any of its peripherals. 1. Remove the batteries from the peripheral. 2. Shake the peripheral gently to remove the residual power. You should hear a rattling sound. That is the tamper switch. The rattling sound is normal. 3. Position the peripheral no less than 2 m (6 ft. 7 in.)from the CP. 4. Insert the batteries into the peripheral. The CP should recognize the peripheral. The CP announces the wrong location assignment for a peripheral, after batteries are inserted into the peripheral. The location label on the peripheral does not match the location on the kit label. Installer error. The kit label list is incorrect. Production process error. The location labels are provided to manually label the peripherals in the field, according to the list on the kit label The kit label is produced during the production process. Relabel the peripheral according to the list on the kit label. Reassign the peripheral to the location announced by the CP installation mode. The peripheral serial number is defined in the CMS for a different location (activity type). Pairing process error. The peripheral activity type, entered in the activity sensors module of the Care@Home CMS application, determines the location of the peripheral. Reassign the peripheral to the location announced by the CP installation mode. Before relabeling a peripheral, verify that the other kit peripherals are recognized by the preconfigured CP and assigned to locations on the premises. If not, contact Essence professional services. 28 Care@Home Pro System Installation Guide

29 Floor Plan Questionnaire Appendix A Floor Plan Questionnaire The following is an example of the questions to include in a questionnaire for the resident or the resident s family. It is important to complete the questionnaire prior to determining the configuration of the Care@Home Pro system to be installed in the resident s premises. The responses may have an impact on the equipment to bring to the premises. Does the resident live alone? Does a care professional live with the resident? If so, which room is occupied mainly by the care professional? Does a care professional regularly visit the resident? If so, what is the schedule of these visits? Daily? Weekly? What are the hours of the visit? How many rooms are on the premises? What is the classification of each room? Define the classification of each room in terms of activity: Living room Bedroom Dining room Bathroom Toilet Kitchen Other room How many exits are there? Define the classification for each exit: Front door Back door Patio or balcony door Entrance door from garage Other Is there more than one bathroom on the premises? If so, does the resident use more than one bathroom? Is there more than one restroom on the premises? If so, does the resident use more than one restroom? Is there a bathroom on the premises which includes a toilet? Are there pets living on the premises? Care@Home Pro System Installation Guide 29

30 Batteries Appendix B Batteries The following table defines the batteries to use for each of the Care@Home system devices. Table 3: Batteries Required for the Care@Home System Product Quantity per Device Voltage Size Chemistry Recommended Manufacturer Control Panel V NA Lithium Polymer rechargeable Essence only Portable Emergency Button Emergency Pendant Advanced Emergency Pendant Plus Built in battery, not replaceable 1 3 V CR2450 Lithium Energizer, Duracell, GP 1 3 V CR2450 Lithium Energizer, Duracell, GP Motion Detector 1 3 V CR123A Lithium Energizer, Duracell, GP Magnetic Sensor 1 3 V CR123A Lithium Energizer, Duracell, GP Indoor Photo Detector (Camera) Voice Panic Detector V AA Alkaline Energizer, Duracell, GP V C Alkaline Energizer, Duracell, GP Smoke Detector V AA Alkaline Energizer, Duracell, GP Flood Detector 1 3 V CR123A Lithium Energizer, Duracell, GP 30 Care@Home Pro System Installation Guide

31 Screws and Wall Anchors Appendix C Screws and Wall Anchors The mounted Care@Home devices have the option to be installed with screws rather than with double-sided adhesive mounting-tape. Table 4 is a summary of Essence recommendations regarding the option to install the devices using screws and wall anchors. Table 4: Screws and Wall Anchors Needed for the Care@Home System Product Quantity per Device Screw Type Wall Anchor Type Indoor Photo Detector (IPD) 2-4 Philips cross recessed flat countersunk head screws Passive Infrared Motion Detector 2-4 type DIN7892C ST3.5x32 (PIR) Plastic series 108 wall anchors - drill hole 5 * 25 mm Door/Window Magnetic Sensor (MGLS) Transmitter 2 Magnet 0 None None Flood Detector (FL) Transmitter 2 Philips cross recessed flat Sensor 2 countersunk head screws type DIN7892C ST3.5x32 Smoke Detector (SK2) 2-4 Plastic series 108 wall anchors - drill hole 5 * 25 mm Voice Panic Detector (VPD) 2 Care@Home Pro System Installation Guide 31

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