ALARM SYSTEM AND DIALLER PRODUCTS

Transcription

1 ALARM SYSTEM AND DIALLER PRODUCTS USER GUIDE

2 You have just bought a DAITEM security system, designed to cover all your rotection needs. We would like to thank you for your confidence. Precautions The installation of your system should be carried out according to alicable national standards. If your system is to be owered by 230 VAC mains ower the connection must be carried out by a certified electrician. Your security system is simle to use. We advise you to switch it on (arm it) every time you leave your home. Do not leave your remote control in view. Kee a back-u remote control in a secret lace. If one of the devices in your system is lost, stolen or sabotaged, call your installer right away. Kee the access codes to your control keyads secret. Switch your security system to artial rotection mode to rotect unoccuied rooms. When you leave home Close all the rotected doors and windows. Switch on (arm) your security system. If necessary, check for any fault indications or entrances left oen. When you re going to be away for a while Check that all doors and windows are closed. Check your security system is oerating roerly by erforming a real test on the system. Switch on (arm) your system. Imortant Installing a dialler unit on the control anel (which does not have one when delivered) or installing a searate dialler in your home can rovide your installer with remote access to your alarm system. This will allow your installer to: erform maintenance oerations, modify arameter settings, download data via the internet according to the conditions described in the dialler roduct user manual. It is u to your installer to define with you the secific contractual conditions for accessing your system. Warning DAITEM shall in no way be held resonsible for the consequences of the temorary or ermanent unavailability of the SPTN switched ublic telehone network, the GSM/GPRS mobile network or the Ethernet (ADSL) network. Some features are only available with control anel versions or later. Enter (factory: 0000) on your control anel keyad to check! We would areciate your suggestions If you have any comments about how we might imrove our guides and our roducts, we would be grateful if you could send them in writing to: Daitem - Service consommateur rue du Pré de l Orme - F CROLLES cedex PRODUCT APPLICATION The equiment marketed by DAITEM is designed to contribute to the rotection and comfort of homes and some rofessional remises or to contribute to the rotection and wellbeing of ersons, according to the technical limits and environments described in the documentation sulied by DAITEM and recommended by the retailer. CE MARKING AND REGULATIONS The roducts marketed by DAITEM comly with the essential requirements of the alicable Euroean directives. CE marking certifies that the roducts comly with these directives and the standards that define the technical secifications to be alied. Your retailer will rovide you with the conditions under which the manufacturer s guarantee and after-sales service aly. Disosing of waste electrical and electronic devices at the end of their service life (Alicable in Euroean Union countries and other Euroean countries with a waste collection system). This symbol on roducts or roduct ackaging indicates that the roduct must not be thrown out with normal household waste. It must be taken to an aroriate collection oint for recycling waste electrical and electronic equiment. By disosing of such roducts in the aroriate manner, you are heling to revent any harmful effects they may have on the environment and human health. For further information about recycling this roduct, you should consult your local authorities, waste collection centre or the sho where you bought the roduct. 2

3 Contents ALARM SYSTEM USER GUIDE 1. Oerating your security system Arming or disarming the system Deactivating the exit time delay when the last exit is closed Disarming the system under duress (this feature is only available with a remote monitoring service) Arming or disarming one or several grous Partially arming the system Arming the system in resence mode Arming the system when a door or window is oen Automatic timed Arm/Disarm System reactivation The keyads transfer information about the control anel status Configuring the system locally using the keyad built into the control anel Modifying the language Modifying the date and time Modifying your Modifying the user codes Disabling or enabling the user codes Restricting access to commands Restricting access using the user codes Restricting access using the tags Disabling or enabling a tag Testing the devices Performing a real test on the system The control anel indicates alarms The control anel indicates faults Consulting the events log Additional keyad functions Querying the status of your system Triggering an alarm (if keyad button has been rerogrammed) Triggering a silent alarm (if keyad button has been rerogrammed) DIALLER PRODUCT USER GUIDE Foreword Introduction Oeration for outgoing calls Oeration for incoming calls Configuring a dialler locally using the built-in keyad Modifying the language Modifying the date and time Modifying your Modifying your video code (GSM/GPRS - Ethernet ADSL) Enabling or disabling remote access via the Internet (mains-owered GPRS - Ethernet ADSL) Recording or modifying the ersonalised welcome message for vocal transmissions (PSTN-GSM) Modifying the numbers of individual corresondents (PSTN - GSM) Outgoing calls Dialler call cycle rocedure Procedure for voice calls to individuals (PSTN - GSM) List of commands ossible during listen-in eriod List of voice messages and SMS transmitted to an individual corresondent according to the tye of event (PSTN - GSM) Procedure for calls to a remote monitoring centre (PSTN-GSM/GPRS - Ethernet ADSL) Incoming calls Voice remote oeration over the telehone via the PSTN or GSM network (mains-owered) Configuring and oerating the dialler from a PC connected via Internet (mains-owered GPRS - Ethernet ADSL) Remote oeration over SMS via the GSM network (mains-owered) Testing calls to your corresondents (PSTN-GSM/GPRS- Ethernet ADSL) Instructions sheet (to be comleted and given to your corresondents) DAITEM GUARANTEE AND EXTENSION CONDITIONS

4 1. Oerating your security system ALARM SYSTEM USER GUIDE The control anel can oerate u to 8 intrusion rotection grous (deending on the tye of control anel) either individually or at the same time. Examle: 4 intrusion rotection grous G4 G3 G2 G1 1.1 Arming or disarming the system Using a remote control: bi, Armed or Using a control keyad: + or Armed: all grous armed Using a vocal keyad with tag reader and roximity detector bi, Off or and The LED indicating the reading zone flashes. Hold the tag against the ictogram. bi, Armed or bi, Off Off: All grous disarmed Grou disarmed Grou armed 1.2 Deactivating the exit time delay when the last exit is closed The exit time delay can be deactivated when one of the entrances with a detector rogrammed for this function is closed. Deactivation of this time delay can be automatically rogrammed by determining a door or window detector in charge of arming one, several or all grous. 1.3 Disarming the system under duress (this feature is only available with a remote monitoring service) IMPORTANT: if a telehone transmission unit card has been installed. This function allows users to quietly alert a corresondent when they are forced to disarm their alarm system by an intruder. The system behaves as if it is being disarmed but sends a secific silent alarm message via the telehone line to the remote monitoring centre. Using a keyad: Users must check that this secific alert message can be rocessed by their remote monitoring centre. 4

5 1.4 Arming or disarming one or several grous Using a remote keyad:... + or bi, Armed grou 3-4 grou n from 1 to 8 Using a vocal keyad with tag reader: Examle using a control keyad: Arming grous grou n from 1 to 8 + or and The LED indicating the reading zone flashes. Hold the tag against the ictogram. Grous armed bi, Off grou 1-2 Examle using a vocal keyad with tag reader: Disarming grous The LED indicating the reading zone flashes. Hold the tag against the ictogram. bi, Off, Grou 1-2 Grous disarmed Grou disarmed Grou armed Grou unchanged 1.5 Partially arming the system Using a remote control: or For P2, your installer must rerogramme the key. bi, Armed Partial 1 Using a control keyad: + or Armed Partial 1: Grou 1 only is armed Using a vocal keyad with tag reader: bi, Armed Partial 2 or and The LED indicating the reading zone flashes. Hold the tag against the ictogram. bi, Armed Partial 1 or bi, Armed Partial 2 Armed Partial 2: Grou 2 only is armed Grou disarmed Grou armed 5

6 1.6 Arming the system in resence mode The control anel allows for artial rotection and quiet system resonses in the event of intrusion: Armed Presence. IMPORTANT: there is no exit time delay or entry time delay in armed resence mode. Using a control keyad: + bi, Armed Presence Using a vocal keyad with tag reader:: and The LED indicating the reading zone flashes. Hold the tag against the ictogram. bi, Armed Presence Armed Presence: Grou 1 only armed Grou disarmed Grou armed ENTRY TIME DELAY The entry time delay is the time allowed to disarm the system from inside the remises (e.g. using the keyad) without triggering the alerts and deterrents. Users can decide on the most suitable time delay for them with their installer. A vocal warning BIP, BIP, BIP, BIP, PROTECTION_ACTIVE tells users to disarm the system. EXIT TIME DELAY The exit time delay is the time allowed to leave the remises without triggering the alarm system. Users can decide on the most suitable time delay for them with their installer. The end of this time delay is indicated by the control anel as it reeats the voice message that the system is armed. 1.7 Arming the system when a door or window is oen The control anel is factory rogrammed to revent system arming in case a door or window (with a rotection device installed on it) has been left oen. This factory rogramming can be modified by the installer. Examle: arming with exit 2 oen You arm the system You close exit 2 You arm the system End of exit time delay bi, exit 2 oened The control anel does not arm the system bi, armed bi, armed 6

7 1.8 Automatic timed Arm/Disarm This function makes it ossible to send automatically Arm/Disarm commands to the alarm control anel at times rogrammed by your installer, via the TwinLoad software. You can activate or de-activate these timed automatic ON/OFF commands at the Control anel keyad.in factory default, this function is not activated. Using the Control Panel keyad: 0: disabled 1: enabled 1.9 System reactivation Factory default, this function is not active. This command authorizes the resetting of the Control Panel after an alarm activation, intrusion alarm or fault (radio, loss of ower... etc.). This command is accessible locally from a searate/remote keyad or the built-in keyad of the Control Panel while rogramming: WARNING: this configuration is ossible with control anel versions or later (enter version). to check the 7

8 2. The keyads transfer information about the control anel status The keyads can be used to: oerate your system, check the status of your system. IMPORTANT Only commands sent from control and information keyads light u the LEDs. Only commands issued from a vocal keyad trigger voice messages indicating ossible alarms, faults and the status of exits. Commands sent to: Command Indications & messages at the information & command keyad Message issued by vocal keyad with tag reader LED status Buzzer Disarm G keyfob 1.5 s long bee Bi, Off or Bi, Fault System OFF/Disarm with alarm memory G G G 3 short bees Arm R keyfob 1.5 s long bee Bi, Armed ON/Arm with fault R keyfob 1.5 s 3 short bees Armed artial 1 Armed artial 2 R keyfob 1.5 s long bee Bi, Armed Partial 1 R keyfob 1.5 s long bee Bi, Armed Partial 2 ON Partial 1, with a fault R keyfob 1.5 s 3 short bees ON Partial 2, with a fault R keyfob 1.5 s 3 short bees A control anel Arm grou X R keyfob 1.5 s long bee Bi, Armed Grou X ON Grou X with an anomaly R keyfob 1.5 s 3 short bees ON blocked (1) R R R 3 short bees Disarm grou X G keyfob 1.5 s long bee Bi, Off Grou X OFF grou X with alarm memory G G G 3 short bees Arm in resence mode Bi, Armed Presence Alarms memorised Faults memorised Exits oen Bi, Off, Alarm System Bi, Armed, Fault System or Bi, Off, Fault System R keyfob 1.5 s 3 short bees Bi, Armed, Exit Oened Switching receiver, remote control unit Transmit a home automation command (light, relay, etc.) G keyfob 1.5 s Switch to test mode Switch to installation mode Switch to user mode Bi, Test mode Bi, Installation mode Bi, Off Bi, system status, Armed Bi, System_status, Armed Partial 1 or 2 Bi, System_status, Off System status query Bi, System_status, Armed Grou X Bi, System_status, Armed Presence Bi, System_status,...Fault System Bi, System_status,...Exit Oened Bi, System_status,...Exit Inhibited (1) A stoed ON/Arming oeration means the system has been unable to comlete Arming due to a system fault. X: grou 1 to 8 deending on tye of control anel G : green LED R : red LED 8

9 3. Configuring the system locally using the keyad built into the control anel Your installer will have already configured your control anel but you can modify some of the rogramming at any time. If 5 wrong access codes are entered on the keyad in less than 5 minutes this will block the keyad for 5 minutes and the control anel will be informed. 3.1 Modifying the language You can relace the original language with another language. To modify the language, enter: Factory setting: English 0: French 1: Italian 2: German 3: Sanish 4: Dutch 5: English bi + chosen language 3.2 Modifying the date and time The events memorised by the control anel are date and time stamed. To rogramme the date and time manually, roceed as follows: Date To modify the date, enter: bi + date announced Day Month Year (e.g. for 2012, enter 12) Time To modify the time, enter: bi + time announced Hour Minutes 3.3 Modifying your Do not lose your codes as you will need them in order to rogramme new codes. However, if you do lose your codes, contact your installer who will ut the system back into its factory configuration and rogramme the codes again. Your allows you to configure the control anel and access all the system commands using the built-in keyad. IMPORTANT To kee your codes confidential, we recommend you change the keyad access codes often and regularly clean the keys. To revent unwanted calls to corresondents, do not end the with a 0. To modify the, enter: IMPORTANT: all access codes must differ from each other. old new new master code reeated Factory : 0000 Examle: To relace the factory 0000 with the new code 1423, enter: bee 9

10 3.4 Modifying the user codes The user codes limit access to certain commands. They are meant for occasional users. Using the keyad, enter: 01 to 32 (chosen user number) new user code new user code reeated 3.5 Disabling or enabling the user codes The following rocedure can be followed to enable or disable user codes without modifying their rogramming. Using the keyad, enter: 01 to 32 (chosen user number) 0: disabled 1: enabled IMPORTANT: a rogrammed user code is automatically enabled. 4. Restricting access to commands 4.1 Restricting access to user codes The user codes can have searate and limited access to: secific keyad control keys, secific grous. Only the command keys or grous selected during rogramming can be accessed when the user code is entered. To restrict a user code to (a) secific command key(s), use the keyad to enter: to 32 (chosen user number) user code user code command keys To restrict a user code to (a) secific grou(s), use the keyad to enter: to 32 (chosen user number) user code user code grou(s) 1 to 8 Examle, after entering the (1234), to restrict user code 1 (1213) to Grou 1 and Grou 2, enter: In this case, user code 1 can only disarm and arm Grou 1 and Grou 2. Examle, arming grous 1 and 2: user code WARNING: the 32 user codes are only available with control anel keyad versions or later. Enter to check the version. 10

11 4.2 Restricting access using the tags The tags can have searate and limited access to secific command keys and secific grous. Only the command keys or grous selected during rogramming can be accessed using the tag. To restrict a tag to (a) secific command key(s), use the keyad to enter:... tag n tag n from 01 to 32 from 01 to 32 command key(s) To restrict a tag to (a) secific grou(s), use the keyad to enter:... tag n tag n from 01 to 32 from 01 to 32 grou(s) 1 to 8 To cancel a tag s restricted access, use the keyad to enter: tag n from 01 to 32 tag n from 01 to 32 Examle: to cancel the restrictions linked to tag 02, use the keyad to enter: The access restrictions linked to tag 02 will be cancelled. To restrict access to a command key and a grou, use the keyad to enter: tag n from 01 to 32 tag n from 01 to 32 grou(s) 1 to 8 Armed Partial 1 command key Examle: to restrict tag 01 to Armed/Off Grou 1 and Armed Partial 1 commands, use the keyad to enter: Only the commands for Off and Armed Grou 1 and Armed Partial One are accessible using tag 01. WARNING: the 32 tags are only available with control anel keyad versions or later. Enter to check the version. 4.3 Disabling or enabling a tag A registered tag is automatically enabled. To disable or enable a tag, use the keyad to enter: tag n from 01 to 32 0: disabled 1: enabled Examles: to disable tag 01, enter: to enable tag 02, enter: WARNING: the 32 tags are only available with control anel keyad versions or later. Enter to check the version. 11

12 5. Testing the devices TEST MODE IMPORTANT: once a year or before going away for a long eriod, we advise you to test your security system. The TEST MODE allows you to test each device in the system without triggering the sirens. 1. Switch the control anel to test mode bi, Test_mode 2. Test each detector Move in front of each motion detector. Check the message issued by the control anel. ) ) ) ) ) bi, intrusion, detector n IMPORTANT: before moving in front of an infrared detector, wait for 90 seconds in an unrotected area. Oen then close all exits rotected by a door/window or multicontact detector. Check the message issued by the control anel. ) ) ) ) ) ) ) ) ) ) bi, intrusion, detector n 3. Test each remote control unit Press the Off key on each remote control unit. or Enter your and ress the Off key on each keyad. or ) ) ) ) ) bi, Off, Remote Control Unit n 4. Switch the control anel to user mode bi, Off 12

13 6. Performing a real test on the system USER MODE IMPORTANT You are now going to erform a real test on your security system. This test will trigger the alarm units and transmit a message to your corresondents by hone. We recommend you warn your corresondents beforehand (if a dialler unit has been installed in the control anel or a searate dialler has been installed). The sounding level of the sirens can cause hearing disorders. The necessary recautions must therefore be taken before carrying out the tests. 1. Close all the exits and leave the rotected areas for at least 90 seconds. 2. Arm the system ƒ when it receives the Arm command, the control anel resonds: bee, Armed bee, Armed ) ) ) ) ) 3. Wait until the end of the Exit time delay Armed ƒ the control anel announces: Armed 4. Enter a rotected room ƒ the control anel and sirens are triggered, the telehone dialler calls the rogrammed corresondents deending on the tye of events transmitted. (1) (2) ((((( ((((( ((((( ((((( 5. Let the sirens sound for 30 seconds and then disarm the system (3) ƒ on receit of the Off command, the sirens sto and the control anel resonds. For examle: Bi, Off, on at 7:30 PM, intrusion, detector 3, grou 1. ) ) ) ) ) Bi, Off, on at 7:30 PM, intrusion, detector 3, grou 1 6. Check transmission of the alarm (and any alarm images or films) to your rogrammed corresondents. (1) (2) (1) If a dialler unit or searate dialler have been installed. (2) Intrusions alarms which aear during an entry delay, are transmitted only 60 seconds after termination of the Entry bees and rovided that during this entry eriod no system OFF command is received. (3) For voice calls only, the transmission of the call to corresondents is stoed when the system is disarmed. 13

14 7. The control anel indicates alarms Alarms (intrusion, ersonal, technical, tamer or fire) are indicated: - on receit of an Off order, - when the system is oerated remotely. Intrusion rotection Control anel voice message bi, date, time, intrusion, detector n, grou n Voice indications secify: - the date and time at which the alarm occurred, - the tye of alarm, - the identity of the device having triggered the alarm. Intrusion on remises. Events bi, date, time, intrusion confirmed, detector n, grou n Movement of the intruder on the remises. Technical rotection 24/24 24/24 24/24 Control anel voice message bi, bi, bi, bi, Technical Alarm, Technical Detector n Message reeated every 10 seconds for 3 minutes (excet in Total Arm mode) Fire rotection Control anel voice message bi, date, time, Fire Alarm, Detector n bi, date, time, Fire Alarm, Remote Control_Unit n Protection against system tamering Control anel voice message bi, date, time, Tamer, Remote Control Unit n bi, date, time, Tamer, Control Panel bi, date, time, Tamer, Siren n or Tamer, relay n bi, date, time, Tamer, Detector n, Grou n Events Technical rotection triggered by a sensor associated with a universal transmitter. Events Fire rotection triggered by a detector. Fire rotection triggered by a remote control unit. Events Attemt to oen or remove a keyad. Attemt to remove or oen the control anel. Attemt to remove a siren or radio reeater relay. Attemt to oen or remove a detector. bi, date, time, Tamer, Radio Detection of radio scrambling. * Requires the installation of a dialler unit in the control anel or the installation of a searate dialler. IMPORTANT: the alarm memory is automatically deleted the next time the system is armed. 14

15 8. The control anel indicates faults The control anel ermanently monitors the state of devices: - ower suly, - tamer system, - telehone line availability*, - radio link. Device ower suly faults bi, Fault, Voltage, Control_anel Control anel voice message The control anel indicates faults: - on receit of an Off or Arm order, - when the system status is queried or consulted remotely. Control anel battery low Events bi, Fault, Voltage, Battery, Control anel The control anel does not have a Li-Ion back-u battery bi, Fault, Voltage, Detector n Detector battery low bi, Fault, Voltage, Siren n Siren battery low bi, Fault, Voltage, Relay n Radio relay battery low bi, Fault, Voltage, Remote Control Unit n Keyad or keyfob Low battery ower Device tamer faults bi, Fault, Tamer, Control anel Control anel voice message Control anel tamer fault Events bi, Fault, Tamer, Detector n, Grou n Detector tamer fault bi, Fault, Tamer, Siren n or Tamer, Relay n Siren or radio reeater relay tamer fault bi, Fault, Tamer, Remote Control Unit n Keyad tamer fault Device radio link faults Control anel voice message bi, Fault, Radio_link, Detector n, Grou n Events Loss of radio link between a detector and the control anel bi, Fault, Radio_link, Siren n or Tamer, Relay n Loss of radio link with a siren or radio reeater relay bi, Fault, Radio_link, Remote Control Unit n Loss of radio link between a keyad and the control anel * Requires the installation of a dialler unit in the control anel or the installation of a searate dialler. 15

16 9. Consulting the events log The events log contains the last 1,000 date and time stamed event to have occurred in the system. It makes it ossible to kee track of all system oeration and maintenance activities. The comlete events log can be consulted locally using the control anel keyad. The events log records: intrusion rotection status changes, automatic inhibitions of exits left oen, alarms, faults, system mode changes. To access the events log, enter: then ress: for the next event ƒ to reeat the event ƒ for revious ƒ to fast forward (10 events by 10 events) After 30 seconds without the keyad being ressed, the control anel automatically exits the events log. ƒ to end consultation Each event in the log is dislayed with the following information: date and time, event name, identity of devices having triggered the event, detection zone (for intrusion and fire alarms). Examle: bi, on 25/02/2012 at 3 PM, Intrusion, Detector 3, Grou 1 bi, on 13/01/2012 at 12 PM, Tamer, Siren 1 16

17 10. Additional keyad functions 10.1 Querying the status of your system Control keyad: or bi, system_status Vocal keyad with tag reader: or or bi, system_status The LED indicating the reading zone flashes. Hold the tag against the ictogram Triggering an alarm (if a keyad button has been rerogrammed) IMPORTANT: the sounding level of the sirens can cause hearing disorders. The necessary recautions must therefore be taken before carrying out the tests. Control keyad: Vocal keyad with tag reader: or Alarm Press and hold longer than 2 s ((((( ((((( ((((( ((((( ((((( ((((( or Alarm Press and hold longer than 2 s The LED indicating the reading zone flashes. Hold the tag against the ictogram Triggering a silent alarm (if a keyad button has been rerogrammed) Control keyad: Vocal keyad with tag reader: or or Silent alarm Press and hold longer than 2 s Silent alarm Press and hold longer than 2 s The LED indicating the reading zone flashes. Hold the tag against the ictogram. 17

18 DIALLER PRODUCT USER GUIDE Foreword KEY: GSM/ GPRS ETHERNET (ADSL) fi only concerns dialler units using the media stiulated (resent examle: GSM/GPRS and/or Ethernet ADSL) ONLY WITH THE USE OF IMAGE TRANSMISSION DETECTORS fi Only concerns an alarm system fitted with one or several image transmission detector(s). ONLY WITH COMPATIBLE IP CAMERAS fi Only concerns an alarm system fitted with one or several comatible IP video cameras USER INFORMATION ONLY FOR VIDEOS The dialler is designed to rotect homes and some business remises. This alarm transmission device triggers a remote alarm in the event of a break-in but is also able to remotely transmit films and videos of the monitored site in real time. It should be noted that the installation of a video monitoring system in a ublic building is subject to regulations. Emloyees and members of the ublic entering the building must be clearly and constantly informed of the resence of the video monitoring system in comliance with legal requirements. The installation of a video monitoring system on rivate remises is authorised, on condition that the cameras cannot see beyond the remises. Furthermore, individuals who are filmed on a rivate roerty must be duly informed of this. The installer is resonsible for the installation of such a video monitoring system while the user is resonsible for its use and comliance with associated legal secifications. Exclusion of liability and communication networks (unavailability): DAITEM shall not be held liable for use of the equiment described herein that does not comly with contractual stiulations. DAITEM reminds users that its systems oerate via telecommunications networks such as switched ublic telehone, radio, GSM, IP, GPRS, WIFI networks, etc. As DAITEM is not resonsible for managing such networks, it has no control over them. Their availability can only be guaranteed by their oerator. DAITEM also draws users attention to the fact that should these networks become unavailable, its own systems may also become unavailable. If such a situation should arise, indeendent of the will of DAITEM, the comany informs users that neither it nor the manufacturer shall be held liable for the damaging consequences that such a situation may result in. 18

19 1. Introduction A dialler unit can either be factory-mounted in a searate dialler or integrated into a control anel with siren and keyad transforming the device into a control anel with siren, keyad and dialler. In what follows all of the roducts cited above shall be referred to as diallers. The different control anels with siren and keyad: each control anel can be fitted with one of the dialler units listed oosite hence transforming the roduct into a control anel with dialler. Control anel reference SH320AU SH340AU SH380AU Choice of dialler Transmission media SH501AX PSTN - SH502AX - GSM/GPRS SH503AX PSTN GSM/GPRS SH504AX - - Ethernet (ADSL) The different searate diallers: Searate dialler reference Transmission media SH511AX PSTN - SH512AX - GSM/GPRS SH513AX PSTN GSM/GPRS SH514AX - - Ethernet (ADSL) Dialler unit and transmission media: Deending on its reference, the dialler unit has different transmission media (see tables above). To describe the use of the roduct, it is assumed that the dialler has three transmission media: PSTN, GSM/GPRS and ADSL. Dialler Microhone Three-colour LED Loudseaker 4 customisable control buttons: armed off armed artial 1 armed artial 2 LED indications Blue light 12 rogramming buttons LEDs Colours LED status Indication Threecolour LED Blue light red steady button ressed or line occuied (incoming/outgoing call) continuous raid flashing oeration blocked when owered (ower suly, radio, transmission module link or keyad) 12 s maximum raid flashing connection test, date and reference 1 flash every 5 s ermanent indication of test mode 2 flashes every 10 s ermanent indication of installation mode 3 raid flashes error green steady for 10 seconds valid access code steady recording of 10 s maximum voice message orange raid flashing memory zone transfer 1 flash every 20 s (1) system fault (voltage fault, media fault or loss of system roduct radio link) modulated indication of renewed control anel transmissions mode change: installation, test and use arming or disarming system status command one of the 4 customisable keys ressed (arm, disarm, arm artial 1 and 2) (1) Only concerns a control anel with siren, keyad and dialler when the system is disarmed in user mode. 19

20 1.1 Oeration for outgoing calls Via its different communication networks, the dialler remotely alerts corresondents of intrusion or other events arising on the rotected site. The dialler alerts individual corresondents or a remote monitoring centre in case of: - intrusion, - technical alarm, - fire alarm, - tamer alarm, - system device fault. In the event of intrusion, the dialler rovides the following remote functions: - listen-in and seak-out/talk-back, - visual alarm confirmation via the transmission of images or films from image transmission detectors and/or comatible IP cameras installed on the rotected site. Transmission des événements Searate dialler reference Dialler unit reference For transmission of an alarm to an INDIVIDUAL For transmission of an alarm to a REMOTE MONITORING CENTRE SH511AX SH501AX voice via PSTN network via PSTN and ADSL network SH512AX SH502AX voice and SMS via GSM network via GSM and (ADSL or GPRS) network SH513AX SH503AX voice via PSTN network or voice and SMS via GSM network via (PSTN or GSM) network and (ADSL or GRS) SH514AX SH504AX with remote monitoring service contract (ADSL) via ADSL network Transmission of alarm images and films Searate dialler reference Dialler unit reference For transmission of images from image transmission motion detectors or IP cameras to an INDIVIDUAL SH511AX SH501AX with remote monitoring service contract (ADSL) via ADSL network For transmission of alarm films from image transmission motion detectors or IP cameras to a REMOTE MONITORING CENTRE SH512AX SH502AX MMS via GSM with MMS otion (to n 9) via ADSL or GPRS network SH513AX SH503AX MMS via GSM with MMS otion (to n 9) via ADSL or GPRS network SH514AX SH504AX with remote monitoring service contract (ADSL) via ADSL network 1.2 Oeration for incoming calls The remote control function via the hone (landline and/or mobile) using a dialler fitted with a PSTN or GSM module (mains-owered) makes it ossible to: - remotely oerate the alarm system (disarm, arm the system), - start a listen-in eriod (reeatable) to remotely listen in to background sounds, - seak out to a erson on the remises where the alarm has been triggered by remotely activating the loudseaker, - oerate comfort alications (e.g. lighting) using external receivers, - modify corresondent telehone numbers (for calls to individuals). When no event has been triggered, the secure Internet Portal, which can be accessed from a comuter via the DAITEM web site, makes it ossible to connect u to a dialler linked to the Ethernet (ADSL) or GPRS (mains-owered) network in order to: - check the system status (installation, armed, disarmed, etc.), faults, access oints, etc.) - erform a simle system configuration oeration (change telehone numbers for calls, etc.), - oerate the system (change the system status, oerate receivers, etc.), - consult and save the system events log, ONLY WITH THE USE OF IMAGE TRANSMISSION DETECTORS - change the video code, - consult archived alarm films from image transmission detectors, - ask an image transmission detector to film the rotected site. GSM/ GPRS ETHERNET (ADSL) ONLY WITH COMPATIBLE IP CAMERAS - change the video code, - consult archived alarm films from IP cameras, - view live video from IP cameras (only ossible with Ethernet/ADSL media via Internet). GSM/ GPRS ETHERNET (ADSL) 20

21 2. Configuring a dialler locally using the built-in keyad Your installer will have already configured your dialler but you can modify some of the rogramming at any time. If 5 wrong access codes are entered on the keyad in less than 5 minutes this will block the keyad for 5 minutes and the control anel will be informed. 2.1 Modifying the language You can relace the original language with another language. To modify the language, enter: Factory setting: French 0: French 1: Italian 2: German 3: Sanish 4: Dutch 5: English bi + chosen language DIALLER 2.2 Modifying the date and time The events memorised by the dialler are date and time stamed. To rogramme the date and time manually, roceed as follows: Date To consult the date, enter: To modify the date, enter: bi + date announced Time To consult the time, enter: Day (1 to 31) Month (1 to 12) Year (e.g. for 2012, enter 12) DIALLER To modify the time, enter: bi + time announced Hour (0 to 24) Minutes (0 to 59) DIALLER 2.3 Modifying your Do not lose your codes as you will need them in order to rogramme new codes. However, if you do lose your codes, contact your installer who will ut the system back into its factory configuration and rogramme the codes again. Your allows you to configure the dialler and access all the system commands using the built-in keyad. Your master code can also be used to access your device remotely (using a telehone or a comuter connected to the dialler via the secure Internet Portal): IMPORTANT To kee your codes confidential, we recommend you change the keyad access codes often and regularly clean the keys. To revent unwanted calls to corresondents, do not end the with a 0. To modify the, enter: IMPORTANT: access codes must all be different. old master code new master code new master code Factory : 0000 Examle: To relace the factory 0000 with the new code 1423, enter: bee DIALLER 21

22 2.4 Modifying your video code (GSM/GPRS-Ethernet ADSL) GPRS ETHERNET (ADSL) IMPORTANT To ensure rivacy, videos can only be accessed via the secure Internet Portal using a video access code secific to the user. Precautions when choosing the code: - do not use 1234, 7654 or 2468 tye sequences, - do not choose the same code as the, - do not make a note of your codes anywhere. These arameters can be modified via the Daitem secure Internet Portal. To modify the video code, enter old video code new video code new video code Factory video code: Enabling or disabling remote access via the Internet (mains-owered GPRS Ethernet ADSL) mains-owered GPRS ETHERNET (ADSL) Accessing the dialler remotely using a comuter connected via Internet (mains-owered GPRS or Ethernet media) The installer (or remote monitoring centre) will call you to switch the system to test mode. Using a comuter and TwinLoad configuration and maintenance software, your installer or centre can erform remote maintenance oerations in (factory) test mode. You can authorise your installer to remotely access your dialler in installation or user mode (only when the system is disarmed or 24/24 = system armed or disarmed). Whatever the case, video (if there is any video) can only be accessed using your ersonal video code during the identification hase following remote access to your dialler from a comuter connected via the secure Internet Portal. Your dialler s factory configuration does not allow access to your installer (or remote monitoring centre) in installation or user mode but you can modify this access at any time. Your installer will hel you to define the best rocedure for you. A. To modify the installer s authorisation to access the system remotely using a comuter equied with TwinLoad configuration and maintenance software, enter: Factory setting: 1: test mode 0: unauthorised 1: test mode 2: disarmed 3: 24/24 bi + chosen mode DIALLER B. To modify the remote monitoring centre s authorisation to access the system remotely using a comuter equied with TwinLoad configuration and maintenance software, enter: Factory setting: 1: test mode 0: unauthorised 1: test mode 2: disarmed 3: 24/24 bi + chosen mode C. To modify the user s authorisation to access the system remotely via the Daitem secure Internet Portal, enter: Factory setting: 1: authorised 0: unauthorised 1: authorised DIALLER bi + chosen mode DIALLER 22

23 x 2.6 Recording or modifying the ersonalised welcome message for vocal transmissions PSTN GSM IMPORTANT: it is advisable to seak in front of the microhone. The ersonalised voice message (lasting 10 seconds maximum) allows corresondents to identify the dialler having triggered the call. To record the message, enter: green LED lit: start recording message recording seak in front of the microhone message layback Examle of ersonalised voice message Enter: you are through to the dialler of Mr Smith you are through to the dialler of Mr Smith DIALLER DIALLER 2.7 Modifying the numbers of your individual corresondents (PSTN-GSM) PSTN GSM Your installer will have already rogrammed for you the telehone numbers of your corresondents for calls to individuals. This rogramming only allows numbers that have already been rogrammed for calls to individuals to be modified in user mode. It is not ossible to check or delete them. IMPORTANT: this oeration does not allow you to comletely rogramme telehone numbers for calls to individuals and a remote monitoring centre (SMS/PSTN rotocol, listen-in, etc.). Contact your installer for this if necessary. To modify the corresondent number rogrammed for calls to individuals, enter:... bi + n Cycle 1: 1: 1 st number 2: 2 nd number 3: 3 rd number Cycle 2: 4: 4 th number 5: 5 th number Cycle 3: 6: 6 th number 7: 7 th number 8: 8 th number System corresondent: 9: 9 th number (GSM only) New telehone n (20 digits max.) Add 00 in front of foreign numbers. DIALLER 23

24 3. Outgoing calls The dialler remotely alerts corresondents of intrusion or other events occurring on the rotected site. 3.1 Dialler call cycle rocedure If your first corresondent does not answer the call, is already engaged or has not terminated the call cycle roerly: the dialler calls the number recorded in the next memory, if none of the corresondents acknowledge or terminate the call cycle or they are all engaged or not answering, the dialler goes through the comlete call cycle. Examle: call cycle with 3 different tyes of cycle (intrusion, fire, fault): Cycle 1: number 1 Procedure Acknowledgement and termination number 2 number 3 Cycle 2: number 4 number 5 Cycle 3: number 6 number 7 number 8 For each cycle, if the first calls are not acknowledged and terminated, the dialler continues on to the next numbers in the same cycle. When one of the calls in the cycle is acknowledged, the dialler stos transmission. IMPORTANT If the alarm control anel issues a disarm order during the cycle: - for calls to individuals: the dialler issues the voice message Off, Control_ anel and immediately uts an end to communication, - for calls to a remote monitoring centre: the dialler terminates the call underway and transmits the Off order if the call is answered. Your installer can be directly warned of any fault with the system, regardless of alarm transmissions. GSM/GPRS System corresondent A 9 th number is rogrammed to be the system corresondent number for receiving: SMS messages for the credit monitoring function (if activated), the list of SMS (every 3 days if the system corresondent has been rogrammed), MMS images from IP cameras or detectors recognised by the control anel and the dialler (MMS arameters set), the date the validity of the SIM card ends (if card activated). 24

25 * # Procedure for voice calls to individuals PSTN GSM CORRESPONDENT Phone rings for 60 s max ress*..., ress *... (1) bi, dialler identification n (2), intrusion, detector n, grou n, ress 0 to acknowledge and terminate long bi, system listen-in long bi riiiing riiiing ick-u PROTECTED SITE DIALLER Event triggered dialling 60 s 60 s 60 s The corresondent icks u the call and hears: ress..., ress... The corresondent listens to the alarm message delivered 5 times by the dialler (if it is not acknowledged) The dialler confirms cycle acknowledgement and termination The corresondent listens to sounds in the home and ends the listen-in eriod by ressing or hanging u (3) End of call, long bee and dialler hangs u N.B. for calls to an individual using SMS and MMS digital rotocol: each corresondent, from n 1 to 8, can receive SMS alarm calls via the GSM network. The numbers rogrammed for SMS cannot acknowledge and terminate the call cycle underway. the individual system corresondent, n 9, can receive u to 5 MMS alarm images via the GSM network with the MMS otion. (1) Voice call to an individual with automatic listen-in if this has been rogrammed (for GSM voice calls there is no message inviting the corresondent to ress * ). (2) For vocal transmissions, this identification message can be relaced with a voice message (see Configuring the dialler locally using the built-in keyad/recording or modifying the ersonalised welcome message for vocal transmissions). (3) Telehone transmission can be followed by a listen-in eriod during which the corresondent can listen in to what is haening on the rotected remises in order to confirm the alarm and issue telehone commands. : ress on the telehone handset during the listen-in eriod when you want to sto listen-in and end the call. 3.3 List of ossible commands during the listen-in eriod Deending on the alarm transmitted and the arameters set on the dialler by the installer, a listen-in and seak-out/talk-back eriod can be activated. During this eriod, commands can be sent to the system using the telehone handset keys. Command descrition Command n Disarm command relay 1 11 relay 2 12 relay 3 for comfort tye 13 relay 4 alications using 14 Arm command the Daitem receiver relay 1 21 (lighting, etc.) relay 2 22 relay 3 23 relay 4 24 Sto siren 30 Activate siren 31 Reeat listen-in eriod for 60 s (5 times max.) # Sto listen-in and hang u dialler Allow seak-out/talk-back 7 Allow listen-in 8 Allow seak-out/talk-back and listen-in (1) 9 (1) Function only available with GSM media List of events enabling listen-in eriod: Intrusion Intrusion confirmed Tamer Alarm Silent alarm Test call 25

26 3.4 List of messages and SMS transmitted according to the tye of event (PSTN-GSM) Events message Tye of transmission Voice SMS PSTN GSM GSM Intrusion Intrusion detector N, grou N x x Intrusion confirmed Intrusion confirmed detector N, grou N x x Fire alarm Fire Alarm PER N x x Prealarm Prealarm, detector N, grou N x x Prealarm confirmed Prealarm confirmed, detector N, grou N x x Deterrence Deterrence, detector N, grou N x x Deterrence confirmed Deterrence confirmed, detector N, grou N x x Tamer Tamer PER N x x Main battery fault Fault battery voltage PER N x x Back-u battery fault Fault accumulator voltage PER N x x Radio link fault Fault Radio link PER N x x Radio tamer Radio Tamer PER N x x Telehone line tamer Telehone line Tamer N x x GSM scrambling tamer GSM Interference tamer x x Alarm and silent alarm Alert PER N x x Test call Test call x x Mains connected Mains connected PER N x x Mains disconnected Mains disconnected PER N x x General technical alarm Technical alarm PER N x x SIM credit monitoring Text oerator x MMS transfer (GSM with MMS otion) Alarm video x Test cycle call Test cycle call x Totally arm Total armed x Arm grou Armed Grou N x Partially arm 1 Armed artial 1 x Partially arm 2 Armed artial 2 x Totally disarm Off x Disarm grou Off grou N x Format of messages transmitted: dialler, identification, message : identification: - for voice tye messages: corresonds to the identification of the number rogrammed for voice calls or to the ersonalised welcome message recorded for vocal transmissions only, - for SMS tye messages: corresonds to the identification of the number rogrammed for SMS. message : - PER: corresonds to the name of the eriheral (control anel, control anel with dialler, detector, remote control unit, siren, dialler, device, alarm device, radio reeater relay), - N : number of eriheral, of grou, etc. 26

27 3.5 Procedure for calls to a remote monitoring centre Procedure for calls to a remote monitoring centre via the PSTN network (Contact ID or FSK200 analogical digital rotocol) or GSM network (Contact ID rotocol) PSTN GSM/ GPRS ETHERNET (ADSL) )))))) GSM/GPRS relay )))))) DIALLER dialling 60 s Event triggered The remote monitoring centre receives an encoded message The remote monitoring centre decihers the digital message then alies the remote monitoring instructions to the rotected site (1) The remote monitoring centre automatically stos the dialler call cycle (1) The telehone transmission can be followed by a listen-in eriod during which the remote monitoring centre can listen in to what is haening on the rotected remises in order to confirm the alarm and issue telehone commands. Procedure for calls to a remote monitoring centre via the Ethernet (ADSL) or GPRS network (ViewCom IP digital rotocol) GSM/GPRS relay )))))) DIALLER )))))) ADSL box/router modem Internet Event triggered The remote monitoring centre receives an encoded message The remote monitoring centre decihers the digital message then alies the remote monitoring instructions to the rotected site (1) The remote monitoring centre automatically stos the dialler call cycle and confirms the alarm by viewing the alarm film received (2). (1) The alarm transmission via the Ethernet (ADSL) network can be followed by a listen-in eriod for the remote monitoring centre. (2) The remote monitoring centre can also view the video in real time (live) but only when comatible IP cameras managed by the dialler unit are used. 27

28 4. Incoming calls The dialler can be oerated remotely either using a telehone (PSTN or GSM) or a comuter via the Internet (as well as via alications dedicated to Smarthones and touch-screen tablets). 4.1 Voice remote oeration over the telehone via the PSTN or GSM network (mains owered) Summary table of command codes for remote oeration over the hone Below is a list of commands that can be sent remotely over the hone PSTN mains-owered GPRS Command Command descrition N 4 System status query 21 Totally disarm 23 Totally arm 25 Partially arm 1 27 Partially arm 2 33 Arm resence 50 Pulse light (1) 52 Light OFF (2) 54 Light ON (2) 56 Light toggle switch (2) 58 Light timer (2) 60 Pulse relay 1 (1) 62 Off relay 1 (2) 64 On relay 1 (2) 66 Toggle switch relay 1 (2) 68 Timer relay 1 (2) 70 Pulse relay 2 (1) 72 Off relay 1 (2) 74 On relay 2 (2) 76 Toggle switch relay 2 (2) 78 Timer relay 2 (2) 80 Pulse relay 3 (1) Command Command descrition N 82 Off relay 3 (2) 84 On relay 3 (2) 86 Toggle switch relay 3 (2) 88 Timer relay 3 (2) 90 Pulse relay 4 (1) 92 Off relay 4 (2) 94 On relay 4 (2) 96 Toggle switch relay 4 (2) 98 Timer relay 4 (2) 112 Off control anel relay On control anel relay Off control anel relay On control anel relay Off grou Off grou Off grou Off grou Off grou Off grou Off grou Off grou Off grou 1 4 Command Command descrition N 149 Off grou Off grou Off grou Off grou Off grou Off grou Arm grou Arm grou Arm grou Arm grou Arm grou Arm grou Arm grou Arm grou Arm grou Arm grou Arm grou Arm grou Arm grou Arm grou Arm grou (1) Control receiver command ossible (via control anel). (2) Control receiver or remote-controlled socket command ossible (via control anel). 28

29 * # Procedure for remote oeration over the hone PSTN mains-owered GPRS Call your dialler using a DTMF tone dial or mobile hone Your dialler icks u the call Press * then enter the access code (1) ONLY VIA PSTN: if the telehone is connected to an automatic answering device (answering machine, fax, etc.) or an oerator answering service, aly the two-calls-in-a-row rocedure: 1. enter the dialler telehone number a first time, 2. let the hone ring twice and then hang u, 3. in the next 15 to 20 seconds, enter the dialler number a second time and the dialler will automatically ick u the call on the 1st ring, 4. access the voice menu for remote control oeration. Beee, system status Your dialler confirms the code is correct by issuing a long bee and then announcing the system status and any faults and/or alarms (only if the dialler is connected to a control anel). Voice menu roosed What to ress on handset unit keyad IMPORTANT: for each voice menu, you must wait until the end of the messages issued by the control anel before entering the desired command number. Result ƒ To consult system status ress á system status announced ƒ To modify system status ress 1 To disarm ress (2) To arm ress 1 (2) For menu ress (2) á á á control anel disarmed control anel armed return to main menu ƒ To modify call number ress 2 Press n then To consult ress To modify ress 1 (3) For menu ress á á á recorded n announced new number recorded announced return to main menu ƒ For system command ress 3 Enter command command n á command sent (see summary table of remote control command codes on revious age) ƒ To listen in ress 4 á Listen-in is active Otions during Listen-in: seakout/talk-back activated listen-in activated intercom activated intercom stoed and return to main menu ƒ For menu ress á return to main menu If the user does not ress a key during any of the menus listed above, the dialler reeats the menu every 5 s (5 times max) before automatically hanging u. Press on your telehone handset unit keyad to return to the initial voice menu at any time. (1) If 5 wrong s are entered in less than 5 minutes, the dialler hangs u and remote control oeration is disabled for 5 minutes. (2) If the control anel does not resond, you will hear the message Bi, Radio Fault. (3) Only numbers can be remotely modified and not the rotocols (voice, SMS) and associated otions. (4) Function only available with GSM media. 29