NetGuardian DIN/ NetDog DIN

Transcription

1 NetGuardian DIN/ NetDog DIN USER MANUAL D-PK-NGDIN Visit our website at for the latest PDF manual and FAQs. July 2, 2018 D-UM-NGDIN Firmware Version 1.0A

2 Revision History July 2, 2018 Added support for Persistent Alarm Counter January 18, 2018 Added support for Modbus and HVAC monitoring October 20, 2017 Added D-PK-DNPAN to optional accessories list September 13, 2017 Timed Tick added to Timers March 23, 2017 Added History Log Format and Operation Section December 13, 2016 Updated Notification Settings Section, Added Lan Security section May 10, 2016 Added Syslog Notifications January 15, 2016 Reset to Factory Settings added November 19, 2015 Serial Ports section added to Provisioning October 14, 2015 Updated Display Mapping section July 8, 2015 Added Data Port Section May 15, 2015 Multi-Purpose Analog Inputs Added February 6, 2015 NetDog DIN Added January 14, 2015 Updates to Control Screenshots February 13, 2014 Initial Release This document contains proprietary information which is protected by copyright. All rights are reserved. No part of this document may be photocopied without prior written consent of DPS Telecom. All software and manuals are copyrighted by DPS Telecom. Said software and manuals may not be reproduced, copied, transmitted or used to make a derivative work, by either mechanical, electronic or any other means in whole or in part, without prior written consent from DPS Telecom, except as required by United States copyright laws DPS Telecom Notice The material in this manual is for information purposes and is subject to change without notice. DPS Telecom shall not be liable for errors contained herein or consequential damages in connection with the furnishing, performance, or use of this manual.

3 Contents Visit our w ebsite at w w w.dpstelecom.com for the latest PDF m anual and FAQs 1 NetGuardian DIN Overview 1 2 Specifications 3 3 Shipping List Optional Shipping Items - Available by Request 4 Installation Mounting Power Connection Configuration 8 5 NetGuardian DIN Front Panel 5.1 Multi-Purpose Analog Inputs Switching Analog Alarms to Current Operation 6 Quick Start: How to Connect to the NetGuardian DIN via LAN via Craft Port (using TTY Interface) 13 7 TTY Interface 19 8 Quick Turn Up How to Send Notifications How to Send SNMP Traps How to Send TRIP Notifications 27 9 LAN Security LAN Lockdown 10 Provisioning Menu Field Descriptions 10.1 System History Log Format and Operation User Profiles Ethernet Serial Port SNMP RADIUS Notifications Notification Settings Schedule Alarms Persistent Alarm Counters Controls Analogs 49

4 10.11Sensors HVAC Monitoring Ping Targets Modbus Devices Modbus Registers System Alarms Timers Date and Time Monitoring via the Web Browser Alarms Persistent Alarm Counters Controls Analogs Sensors HVAC Monitoring Ping Targets Modbus Registers System Alarms Graph Device Access Descriptions Backup Configuration Firmware Upgrade Reference Section Display Mapping System Alarms SNMP Manager Functions SNMP Granular Trap Packets Frequently Asked Questions General FAQs SNMP FAQs Technical Support End User License Agreement 93

5 1 1 NetGuardian DIN Overview Do you need a compact way to protect your IT server room or data center? Have you estimated how much your network uptime is worth to you? These questions are important when considering how to monitor and protect your vital IT equipment. The NetGuardian DIN is a compact, simple and reliable device that easily fits on a DIN rack and monitors basic environmental conditions (like temperature, humidity, smoke...) around your valuable equipment. Without this environmental visibility, your server room is at risk of serious damages that could lead to major outages and system failure. The NetGuardian DIN features: Up to 8 Discrete Alarm Inputs (Build Option) Up to 8 Analogs (Build option) 1 D-Wire sensor input jack (Build option), supporting up to 32 sensors (sold separately) 6 Control Relay Outputs (Build option) Fast, integrated web browser 32 ping targets to monitor other devices on the network Fig. 1.1 How to access HyperTerminal.The NetGuardian DIN. NOTE: The NetGuardian DIN also refers to the NetDog DIN. The NetGuardian DIN will help you monitor all the environmental levels that affect your servers, phone closets, data centers, and other equipment locations. The 8 discrete alarms on the front panel are used to monitor dry contacts, such as motion sensors, UPS, smoke detectors, flood sensors, AC and room entry. All of this information can be monitored from the easy-to-use web interface using any of your network computers. Don t wait until the day your cooling fans wear out and your server closet overheats to start protecting your system. The compact NetGuardian DIN alerts you of changing conditions 24 hours a day, 7 days a week, either to your cell or SNMP manager. The NetGuardian DIN is the cost-effective way to stay proactive in your monitoring. The NetGuardian DIN reports alarms as SNMP traps over LAN and supports DCP polling over LAN. The NetGuardian DIN supports simultaneous SNMP and DCP operation. NetGuardian DIN has the option of up to 8 Analogs, 8 or 6 Discrete alarms and 2 control relays, all form A, user defined NO/NC with shunt. The control relays allow network administrators to respond remotely to threats to system integrity. Using the control relays, network administrators can turn on backup generators, open doors and gates for emergency access, reboot equipment, or perform other functions. The NetGuardian DIN also allows you to reverse the logic state of the alarm on a point by point basis for discrete alarms. The single D-Wire port gives access to the "DPS Sensor Network" for measuring environmental conditions by daisy-chaining multiple sensors together. Up to 8 notifications can be

6 2 created and sent via /txt and can include TRIP protocol. Another feature of the NetGuardian DIN is user-defined alarm qualification times. This will allow you to clearly distinguish momentary status changes from serious problems.

7 3 2 Specifications Discrete Alarm Inputs: Control Relays: 8 (Optional build with 6 alarms and 2 controls) Up to 8 dry 5V alarms (optional) 6 (Form A) user defined NO/NC (Optional) Analog Inputs 8 (Optional) Analog Input Range: -90 to +90 VDC (or 4-20mA) Analog Accuracy: +/- 1% of Analog Range (See analog step sizes) Ping Targets: 32 Protocols: SNMPv1, SNMPv2c, SNMPv3, DCPx, TELNET, HTTP, HTTPS, , TRIP Dimensions: 2.1" H x 7.250" W x 5.150" D Weight: 1.13 lbs (.513 kg) Mounting: Fuse: DIN mount, Wall mount option (brackets sold separately) 48 VDC nominal ( 36 to 72 VDC) (Optional) 24 VDC nominal ( 18 to 36 VDC) (Optional) Wide Range 24/ 48 VDC ( 18 to 58 VDC) (Optional) +24VDC (+18 to +36 VDC) (Optional) +12VDC (+11 to +18 VDC) (Optional) Power Over Ethernet (POE) (POE has priority when built with POE and standard power inputs) Internal Resetable Current Draw: VDC Power Input: Interfaces: Visual Interface: 1 RJ45 10/100BaseT full-duplex Ethernet port 1 USB front-panel craft port 1-4 RJ11 connector for D-Wire sensor network (Optional) 1 RJ11 Connector for Telco 7 Front Panel LEDs Operating Temperature: F (0-60 C) Industrial Temperature Option: -22 to 158 F (-30 to 70 C) Operating Humidity: 0% - 95% non-condensing MTBF: 60 years Windows Compatibility: XP, Vista, 7 (32 or 64 bit) RoHS 5/6 Sensors: Up to 15 dwire sensors

8 4 1 built-in temp sensor (Optional)

9 5 3 Shipping List Please make sure all of the following items are included with your NetGuardian DIN. If parts are missing, or if you ever need to order new parts, please refer to the part numbers listed and call DPS Telecom at NetGuardian DIN D-PK-NGDIN NetGuardian DIN Resource CD NetGuardian DIN User Manual D-UM-NGDIN 6 ft. USB Download Cable D-PR A-06 x1 Lg. Power Connector (Main Power) x1 8-Pin Alarm Connector ft. Ethernet Cable D-PR B-14 x1 10-Pin Alarm Connector

10 6 3.1 Optional Shipping Items - Available by Request Temp Sensor Node D-PK-DSNSR Temp/Humidity Sensor Node D-PK-DSNSR Din-Mount Pluggable Panel D-PK-DNPAN Din-mount pluggable panel that allows for convenient termination access to discrete alarms, controls, and analogs. NOTE: Not compatible with all NetGuardian DIN builds. Please call DPS for more information.

11 Installation Mounting Below are two simple steps needed to mount the NetGuardian DIN on a standard DIN rail. Fig. 4.1 First connect the top of the DIN clip to the rack. Fig. 4.2 Then snap the bottom of the DIN clip to the bottom of the rack. Note: The NetGuardian DIN has a wall mounting option. The brackets are sold separately.

12 8 4.2 Power Connection The NetGuardian DIN uses single or dual (Optional) power inputs, powered through two barrier plug power connectors. Fig. 4.3 NetGuardian DIN Power Terminal To connect the NetGuardian DIN to a power supply: 1. Locate the metal grounding lug next to the symbol. Use the grounding lug to connect the unit to earth ground. 2. Insert the eyelet of the earth ground cable between the two nuts on the grounding lug (Ground cable not included). 3. Choose a barrier plug power connector to attach your power cable to. The plug's right terminal is Ground and its left terminal is Battery Lead. 4. Insert a battery ground into the power connector plug's right terminal (GND) and tighten the screw. 5. Insert a battery lead to the plug's left terminal and tighten its screw. 6. Insert fuse into the fuse distribution panel. 7. Check the power status LED. 8. Measure voltage. Connect the black cable onto the ground connector of your Digital Voltage Meter (DVM) and red cable onto the other connector of your DVM. The voltmeter should read between the values listed on the silk screen next to the power connector. 9. The power plug can be inserted into the power connector only one way to ensure the correct polarity. Note: The battery terminal is on the left and the GND terminal is on the right. 10.Verify that the LED is lit. To confirm that power is correctly connected, the front panel status LED will flash RED and GREEN, indicating that the firmware is booting up. 4.3 Configuration To configure the NetGuardian DIN, you'll need a PC with terminal emulator, such as HyperTerminal.

13 9 5 NetGuardian DIN Front Panel Fig. 5.1 NetGuardian DIN Front Panel LED Status Craft D-Wire Alarms Status Flashing Green Flashing Red Flashing Green Flashing Red Solid Green Solid Red Off Flashing Red Solid Red Off Power (A or B) Reset Solid Green Off Description Application Running Bootloader Running Transmit over craft port Recieve over craft port At least 1 D-Wire enabled, no alarm New Alarm No D-Wire Sensors attached. New Alarm Standing Alarm Acknowledged via DCP poll No Alarms Has power Does not have power or polarity reversed. Reserved for future use. To reset the unit, see the TTY Interface section of this manual. Front Panel LED Descriptions

14 Multi-Purpose Analog Inputs Fig. 5.2 Analog Connectors (Note: Analog Channel Polarity does not match label on units shipped prior to 09/27/14) The NetGuardian's six multi-purpose analog inputs measure continuous ranges of voltage or current. Analog alarms are typically used to monitor battery voltage, charging current, temperature, humidity, wind speed, or other continuously changing conditions. The measurement range of the analog channels is 90 to +90 VDC or 4 to 20 ma. To configure the analogs for current sensing (4-20mA) please review the section "Switching Analog Alarms to Current Operation" for info on jumper position. To connect analog inputs, remove the connector plug, connect the leads to the appropriate terminals and reinsert the barrier plug. Note that the plug can be inserted into its socket only one way, so make sure it can only be reinserted with the alarm inputs aligned correctly. By default, the analog inputs are configured to measure voltage. You can switch the analog inputs to measure current by resetting jumpers on the NetGuardian's circuit board. Analog Step Sizes: Your Analogs are accurate to within +/- 1% of the analog range. Analog Step Sizes and Accuracy Input Voltage Range Resolution (Step Size) Accuracy 0-5 V 5-14 V V V V.0015 V.0038 V.0081 V.0182 V.0231 V +/-.05V +/-.14V +/-.30V +/-.70V +/-.90V

15 Switching Analog Alarms to Current Operation Fig. 5.3 Adjustable jumpers on the NetGuardian circuit board To test the analog alarm voltage/current jumpers, follow these steps: 1. Make sure the NetGuardian is powered down and disconnected from all network connections. 2. Remove the screws from the sides of the NetGuardian case. 3. Slide the top cover of the case off to expose the circuit board. 4. The adjustable jumpers are shown in the above diagram. All alarm inputs can be individually configured for current or voltage operation. Remember that the default jumper position is OPEN for measuring voltage. Note: Each jumper inserts a 250-ohm shunt resistor across the input. This must be taken into account when defining the analog input reference scale. Jumper installed for current Current Ohm Shunt - 4 to 20 ma Current Source Transducer Analog Channel Input Jumper removed for voltag e Voltage + Voltage Source Transducer Analog Channel Input Unjumpered/Open Position: Voltage Operation (default) Jumpered/Closed Position: Current Operation - 5. Slide the top cover of the case back into position and replace the screws. 6. Reconnect and power up the NetGuardian.

16 12 6 Quick Start: How to Connect to the NetGuardian DIN Most NetGuardian DIN users find it easiest to give the unit an IP address, subnet and gateway through the front craft port (TTY interface) to start. Once these settings are saved and you reboot the unit, you can access it over LAN to do the rest of your databasing via the Web Browser interface. Alternative option: You can skip the TTY interface by using a LAN crossover cable directly from your PC to the NetGuardian DIN and access its Web Browser via LAN Fig. 6.1 NetGuardian DIN Ethernet Port To connect to the NetGuardian DIN via LAN, all you need is the unit's IP address (Default IP address is ). If you DON'T have LAN, but DO have physical access to the NetGuardian DIN, connect using a LAN crossover cable. NOTE: Newer PCs should be able to use a standard straight-through LAN cable and handle the crossover for you. To do this, you will temporarily change your PC's IP address and subnet mask to match the NetGuardian DIN's factory default IP settings. Follow these steps: 1. Get a LAN crossover cable and plug it directly into the NetGuardian DIN's LAN port. 2. Look up your PC's current IP address and subnet mask, and write this information down. 3. Reset your PC's IP address to Contact your IT department if you are unsure how to do this. 4. Reset your PC's subnet mask to You may have to reboot your PC to apply your changes. 5. Once the IP address and subnet mask of your computer coincide with the unit, you can access the unit via a Telnet session or via Web browser by using the unit's default IP address of Provision the NetGuardian DIN with the appropriate information, then change your computer's IP address and subnet mask back to their original settings. Now you're ready to do the rest of your configuration via LAN. Plug your LAN cable into the NetGuardian DIN and enter your username and password. NOTE: Default username is admin and password is dpstelecom.

17 via Craft Port (using TTY Interface) Fig. 6.2 NetGuardian DIN Craft Port Use the front panel craft port to connect the NetGuardian DIN to a PC for onsite unit configuration. To use the craft port, connect the included DB9 download cable from your PC's COM port to the craft port. Note: The following images display the setup process done in Windows XP. The following steps will occur the first time any DPS USB equipment is used on this PC. If you've used a different DPS USB device before and have installed the DPS USB drivers, then skip to Step 9. When you first connect the NetGuardian DIN to your PC via USB, a "Found New Hardware" message will appear: 1. Click the "Found New Hardware" message/icon to launch the "Found New Hardware Wizard".

18 14 2. Select "Install from a list or specific location (Advanced)" 3. Click "Next >" 4. Select "Search for the best driver in these locations." 5. Insert NetGuardian DIN Resource Disc (CD) into your PC. 6. Click "Browse" 7. Select the "Driver" folder of your NetGuardian DIN Resource Disc Disc (CD) and click "OK" The following message will confirm installation of a new "USB Communications Port"

19 15 8. Click "Finish" to close the Wizard. Now that the driver has been installed, a new COM port is being emulated on your PC. Before using hyperterminal, you must confirm the identity of that new COM port (COM1, COM2, COM3...) in the Windows Device Manager. 9. Right-click the "My Computer" icon on your desktop, then click "Manage"

20 16 10.Click "Device Manager" in the left pane. 11.Expand the "Ports (COM & LPT)" section in the right pane. Look for "USB Communications Port (COMx)". Note the number of the COM port ("COM3" in the example above). 12.Click on the Start menu > select Programs > Accessories > Communications > HyperTerminal.

21 At the Connection Description screen, enter a name for this connection. You may also select an icon. The name and icon do not affect your ability to connect to the unit. 14. At the Connect To screen, use the dropdown menu to select the COM port you found earlier in the Device Manager. 15. Select the following COM port options: Bits per second: 9600 Data bits: 8 Parity: None Stop bits: 1 Flow control: None Once connected, you will see a blank, white HyperTerminal screen. Press Enter to activate the configuration menu. 16. When prompted, enter the default user name admin and password dpstelecom. NOTE: If you don't receive a prompt for your user name and password, check the Com port you are using on your PC and make sure you are using the cable provided. Additional cables can be ordered from DPS Telecom. 17. The NetGuardian DIN's main menu will 18. ESC to the main menu. When asked if

22 18 appear. Type C for C)onfig, then E for E)thernet. you'd like to save your changes, type Y for Y)es. Configure the unit's IP address, subnet mask, and Reboot the NetGuardian DIN to save its new default gateway. configuration. Now you're ready to do the rest of your configuration via LAN. Please refer to the next section "...via LAN" for instructions on setting up your LAN connection.

23 19 7 TTY Interface The TTY interface is the NetGuardian DIN's built-in interface for basic configuration. From the TTY interface, you can: Edit the IPA, subnet, and gateway Set DCP info for T/Mon polling Configure primary port Ping other devices on the network Set unit back to factory defaults Debug and troubleshoot For more advanced configuration tools, please use the Web Browser Interface. For Telnet, connect to the IP address at port 2002 to access the configuration menus after initial LAN/ WAN setup. Telnet sessions are established at port 2002, not the standard Telnet port as an added security measure. If you're using Windows 7, then you'll need to install telnet before you can use the TTY interface. To install telnet, open up your command line (type "cmd" into the search bar in the Start Menu). Select cmd.exe to run the command line. Fig. 7.1 From the command line, type in pkgmgr /iu:"telnetclient" then press enter. When the command prompt appears again, the installation is complete. Menu Shortcut Keys The letters before or enclosed in parentheses () are menu shortcut keys. Press the shortcut key to access that option. Pressing the ESC key will always bring you back to the previous level. Entries are not case sensitive. To reset unit to factory default settings: Connect to the craft port to login to the unit. The user prompt will pop up Use command options to initialize: User: init Password: Init!999 Press (C)onfig > n(v)ram > (I)nitialize > (Y)es

24 20 8 Quick Turn Up The next sections of this manual will walk you through some of the most common tasks for using the NetGuardian DIN. You will learn how to send notifications, and send SNMP traps to your alarm master - all using the Web browser. For details on entering your settings into each Web browser menu, the section "Provisioning Menu Field Descriptions" section. 8.1 How to Send Notifications 1. Click on the Notifications button in the Provisioning menu. You can setup as many as 8 different notifications. Begin the setup "wizard" by clicking Edit for a notification number. In this example, we'll setup Notification 1 to send s. Fig At the Notification Setting screen, use the drop down box to set what events to use for this notification. Now, select the Send Notification button and click Save and Next. Fig At the Notification screen, you'll enter your server settings. Enter the IP address or Host Name of your server. Enter the Port Number (usually 25) and the "To" Address of the technician that will receive these s. If authentication is required, chose the type and fill in the necessary fields. Click Next.

25 21 Fig. 8.3

26 22 4. At the Schedule screen, you'll select the exact days/times you want to receive notifications. You can set 2 schedules per notification. For example, you may want to receive notifications at certain times during the week, and at different hours on the weekend. Use the check boxes to select the days of the week, and select the time from the drop down menus. Click Finish. To try a test notification, click the Test button (See next step.) Fig If you chose to test the notification you've just setup, you will prompted with a pop up. Click OK to send a test alarm notification. Confirm all your settings by checking your to see if you've received it. NOTE: This test only means that your notification settings are correct, but you still need to assign the notification to an alarm point. See the next step. 6. Now you will associate this notification to an alarm (system, base, analog, etc.) You have 8 notification devices available to use. In the image below, you might assign Notification Device 1 to Alarm 1. This means that you would receive an notification when an alarm for Alarm 1 (SERVER ROOM) occurs.

27 23 Fig. 8.5

28 How to Send SNMP Traps 1. Click on the SNMP button in the Provisioning menu. Enter the SNMP GET and SNMP SET community strings for your network, then click Save. The typical SNMP SET and GET community strings for network devices is "public". As an added security measure, we've made our default "dps_public". 2. Fig Click on the Notifications button in the Provisioning menu. You can setup as many as 8 different notifications. Begin the setup "wizard" by clicking Edit for a notification number. In this example, we'll setup Notification 1 to send SNMP traps to your alarm master. Fig At the Notification Setting screen, use the drop down box to set what events to use for this notification. Now, select the Send SNMP Notification button and click Next.

29 25 Fig. 8.8

30 26 4. At the SNMP Notification screen, you'll enter your network's SNMP settings. Enter the IP address of your SNMP Trap Server. Enter the Trap Port Number (usually 162) and the Trap Community password. Click Save and Next. Fig At the Schedule screen, you'll select the exact days/times you want to receive SNMP notifications. You can set 2 schedules per notification. For example, you may want to receive notifications at certain times during the week, and at different hours on the weekend. Use the check boxes to select the days of the week, and select the time from the drop down menus. Click Save and Finish. To try a test notification, click the Test button (See next step.) Fig If you chose to test the notification you've just setup, you will prompted with a pop up. Click OK to send a test SNMP alarm notification. Confirm all your settings by checking your alarm master to see if the SNMP trap was received. NOTE: This test only means that your notification settings are correct, but you still need to assign the notification to an alarm point. See Step 6 in "How to Send Notifications" for more detail.

31 How to Send TRIP Notifications 1. Click on the Notifications button in the Provisioning menu. You can setup as many as 8 different notifications. Begin the setup "wizard" by clicking on Edit for a notification number. In this example, we'll setup Notification 8 to send an voice alert. 2. At the Notification Setting screen, select the conditions you want to be notified of from the drop down: Notify on both Alarms and Clears, Notify on Alarms only, Notify on Clears only. (Selecting Notification Disabled means you will not receive any type of alerts.) Select Trip Dialup (T/Mon) and click Next. Fig At the next screen, you'll select the phone number the NetGuardian should call when this particular alarm is triggered. Enter the T/Mon's phone number and chose if you want the NetGuardian to dial only if the DCP poller inactive is selected. Then click Save and Next. Fig At the Schedule screen, you'll select the exact days/times you want to receive notifications. You can set 2 schedules per notification. For example, you may want to send after hours or at certain times during the week, and at different hours on the weekend. Use the check boxes to select the days of the week, and select the time from the drop down menus. Click Save and Finish. To try a test notification, click the Test button (See next step.) Fig Click Test to send a test voice notification. NOTE: This test only means that your notification

32 28 settings are correct, but you still need to assign the notification to an alarm point (See step 6 of the "How to Send Notifications" section).

33 29 9 LAN Security The Telnet interface is available on TCP port It is enabled by default per section 9.1 LAN Lockdown. The web interface is available on the HTTP port 80 and HTTPS (SSLv3) port 443. Both are enabled by default. HTTP can be disabled per section 9.1, but HTTPS is always active. All file transfers take place over HTTP/HTTPS; scp, sftp, ftp are not supported. 9.1 LAN Lockdown Telnet and HTTP can be disabled via the TTY interface. HTTP can be disabled via either Telnet or USB sessions, but Telnet can only be disabled via a USB session. To lockdown, browse to C)onfig, L)ockdown. This will display the port each service is running on or "LOCKDOWN" if it is locked down. Press T)elnet or H)TTP to toggle lockdown for that service. Note that services are locked down immediately, but changes must be saved by escaping to the top menu to persist a reboot. Fig. 9.1

34 30 10 Provisioning Menu Field Descriptions NetGuardian DIN configuration is performed from the Provisioning menus, the menu options in green on the left-side of the web interface. The following pages provide a brief description of the options available in each menu. Saving Configuration Changes to the NetGuardian DIN: At the bottom of each screen you access from the Provisioning Menu, you will see a Save button. Clicking Save will cache your changes locally. The web interface will then prompt you to either Write your changes to the unit or Reboot the unit for changes to take effect in the top-left corner of your browser. The relevant options will be highlighted in the Device Access options. Note: If the unit prompts you to both Write changes to the unit and Reboot, you will Write your changes first. Rebooting without writing to the unit (if a Write is required) will cause you to lose your configuration changes. Status messages on the NetGuardian DIN Device Access menu, inform you how to implement your changes Fig Fig The control menu highlights items that must be completed for your changes to take effect

35 System From the Provisioning > System menu, you will configure and edit the global system, call, T/Mon and control settings for the NetGuardian DIN. Fig The Provisioning > System menu Name Location Contact TRIP Unit ID DCP Unit ID DCP Unit Protocol DCP over LAN port LAN Protocol Get History Erase History Global System Settings A name for this NetGuardian DIN unit. {Optional field) The location of this NetGuardian DIN unit. {Optional field) Contact telephone number for the person responsible for this NetGuardian DIN unit. {Optional field) Site number used when communicating over dialup with T/Mon. DCP Responder Settings (For use with T/Mon) User-definable ID number for the target unit (DCP Address) Drop-down menu of available protocols for use with DCP Address Enter the DCP port for the target unit (UDP/TCP port) Drop-down menu of available protocols for use over LAN Sensors History Download a log of all configured analog and sensor values. Erase the log of all configured analog and sensor values.

36 History Log Format and Operation GET parameters can be used with the history.csv or the eventlog.csv request to filter the returned data. When no GET parameters are supplied, all data will be returned in CSV format. To add GET parameters: qright-click the history.csv link on the Provisioning > Systems page. qdepending on your browser, select either "Copy link address", "Create link shortcut", or similar option. qpaste the link in a new tab on your chosen web browser. qadd the desired parameters to the link. The string must start with a "?" after the.csv Enter the parameter, then "=", followed by desired value (described in description in the table below). To enter multiple parameters, each should be separated by "&". Example: qpress enter to return results. Example Output: systime,utime,chan,romid,description,average,minimum,maximum,units,ukey1,ukey2,ukey :13:27, ,9,28E ,test,75.750,75.750,75.750,F,,, :12:27, ,9,28E ,test,75.750,75.750,75.750,F,,, :11:27, ,9,28E ,test,75.750,75.750,75.750,F,,, :10:27, ,9,28E ,test,75.688,75.625,75.750,F,,, :09:27, ,9,28E ,test,75.625,75.625,75.750,F,,, Parameter ch cnt st et uk1 uk2 uk3 Description Channel number If present, filters for a particular channel. Analogs are mapped to channels 1-8, sensors are mapped to channels If present, device will return "cnt" latest lines. Start time in unix time format. This will limit number of lines returned. End time in unix time format. This will imit number of lines returned. User Key 1. Up to 32 characters. This key will be returned ukey1 column. User Key 2. Up to 32 characters. This key will be returned ukey2 column. User Key 3. Up to 32 characters. This key will be returned ukey3 column. Note: Total GET parameters string cannot be longer then 100 characters. Works With history.csv history.csv or eventlog.* history.csv or eventlog.* history.csv or eventlog.* history.csv history.csv history.csv

37 User Profiles Clicking User Profiles gives you access to modify the default username and password, and to edit the administrator profile and create up to 9 additional unique user profiles, each with different access rights to the NetGuardian DIN's web interface. Fig Configure access privileges for users in the User Profile screen To create or edit any of the 10 user profiles (including the Admin), click the Edit button. From there, you can change all configurable settings for a user profile. User Profile Suspend this Profile If this box is checked, the profile will not be able to access the NetGuardian DIN. Username Enter a username or a user description Password Enter a unique user password Note: All passwords are AES 128 encrypted. Confirm Password Re-enter the password. Access Rights Check all Enables all Access Rights Edit logon profiles Enables the user to add/modify user profiles and password information. Write Config (change Enables the user to change the unit config by accessing the Write feature in unit configuration) the control menu. View monitor pages Allows the user to access Monitor menu options. Send relay Allows the user to send commands to operate the device's control relays. commands TTY access (access Grants the user access to the unit via TTY interface (via craft or telnet). via Craft port or via Telnet) Initialize config to Allows the user to use the Initialize option in the Device Access menu, factory defaults resetting the NetGuardian DIN to factory default settings. All user settings will be lost. Upload new Allows the user to upload firmware or backed-up configuration files. firmware, or config Get audit log Allows the user to access the Audit Log (Get Log command). Purge (delete) audit Allows the user to deletes the existing audit log. log Get (backup) config Backs-up all user profile configuration settings.

38 34 User Profile Get and delete analog history Allows the user to access and delete the analog and sensor history. User profile field descriptions

39 Ethernet The Edit > Ethernet menu allows you to define and configure Ethernet settings. Fig The Provisioning > Ethernet menu MAC Address Host Name Enable DHCP Unit IP Subnet Mask Gateway DNS Server 1 DNS Server 2 Ethernet Settings Hardware address of the NetGuardian DIN. (Not editable - For reference only.) Used only for web browsing. Example: If you don't want to remember this NetGuardian DIN's IP address, you can type in a name is this field, such as "MyNetGuardian DIN". Once you save and reboot the unit, you can now browse to it locally by simply typing in "MyNetGuardian DIN" in the address bar. (no " needed). Used to turn on Dynamic Host Connection Protocol. NOT recommended, because the unit is assigned an IP address from your DHCP server. The IP you've already assigned to the unit becomes inactive. Using DHCP means the unit will NOT operate in a T/Mon environment. IP address of the NetGuardian DIN. A road sign to the NetGuardian DIN, telling it whether your packets should stay on your local network or be forwarded somewhere else on a wide-area network. An important parameter if you are connected to a wide-area network. It tells the NetGuardian DIN which machine is the gateway out of your local network. Set to if not using. Contact your network administrator for this info. Primary IP address of the domain name server. Set to if not using. Secondary IP address of the domain name server. Set to is not using. Advanced TCP Settings The defined TCP window size is used. Force Max TCP Window Size Maximum TCP Sets the TCP receive window size. Window Size Note: DNS Server settings are required if a hostname is being used for ping targets.

40 Serial Port The Provisioning > Serial Port menu allows you to change settings depending on the port type of your NetGuardian DIN. From this menu, you can select a mode of operation and enable reach-through serial port functionality. Fig The Provisioning > Serial Ports menu Location A reminder that your primary serial port is located on the back of the NetGuardian DIN chassis. Port Configuration Select the serial port for your build of the NetGuardian Port Type DIN. Choose from 232, Baud, Parity, and Stop Select the appropriate settings from the drop-down menu. Bits Only used if your NetGuardian DIN was built with a RTS Head 202 modem. The most commonly used value is 30. Only used if your NetGuardian DIN was built with a RTS Tail 202 modem. The most commonly used value is 10. Reach-Through Checking this box enables the port to be used as a terminal server. Most commonly used to Telnet through the port over LAN to a hub, switch, or router. Enable Reach-through From a command prompt, type the following (note the spaces between each entry): telnet [IP address] [port] Example: telnet Port number used for reach-through to a serial Port device. Select TCP or UDP traffic to be passed through to a Type serial device.

41 SNMP The Provisioning > SNMP menu allows you to define and configure the SNMP settings. Fig SNMP Menu Global Settings Get Community Community name for SNMP requests. Set Community Community name for SNMP SET requests. This field defines how the NetGuardian DIN unit may be accessed via SNMP. This can be set to the following: Access Disabled- Restricts all access to unit via SNMP Read and Write SNMPv2c only- Allows SNMPv2c access only Access SNMPv2c and SNMPv1-Only- Allows SNMPv1 and SNMPv2c access SNMPv3, SNMPv2c and SNMPv1- Allows SNMPv3, SNMPv2c and SNMPv1 access SNMPv3 Engine ID Specifies the v3 Engine ID for your NetGuardian device. DPS recommends using the default ID for the unit, which is automatically generated by the unit.the default ID is generated according to RFC3411 and is based on the unit's unique MAC address and DPS Telecom's SNMP enterprise number. Note: To have the unit generate a unique Engine ID, clear the v3 Engine ID field and press the Submit key. Fields in the Provisioning > SNMP settings

42 RADIUS RADIUS (Remote Authentication Dial In User Service) is an industry-standard way to manage logins to many different types of equipment in one central location. The NetGuardian DIN connects to your central RADIUS server. Every time a device receives a login attempt (usually a username & password), it requests an authentication from the RADIUS server. If the username & password combination is found in the server's database, an affirmative "access granted" reply is sent back to the unit device, allowing the user to connect. Fig RADIUS server prompt for Username and Password. Fig RADIUS configuration screen Retry Time-out IPA Port Secret Global Settings Enter the number of times the RADIUS server should retry a logon attempt Enter in the number of seconds before a logon request is timed out Servers 1 / 2 Enter the IP address of the RADIUS server Port 1812 is an industry-standard port for using RADIUS Enter the RADIUS secret in this field After successfully entering the settings for the RADIUS server, the NetGuardian Web Browser will prompt users for both a Username and Password, which will be verified using the information and access rights stored in the RADIUS database. RADIUS logons are case-sensitive. If the RADIUS server is unavailable or access is denied, the master password will work for craft port access only. Also, the "dictionary.dps" files (included on the Resource Disk) needs to be loaded on the RADIUS server for access-right definition. If RADIUS is enabled on the NetGuardian, the local authentication will not be valid.

43 Notifications From the initial Provisioning > Notifications menu, you will see which of the 8 notifications are enabled, their server, and schedule. Click on the Edit link for one of the notifications to begin configuration. Once you've chosen which notification you want to setup, check the Enable Notification to turn it "on." Then choose a notification method, either , SNMP, voice call, or TRIP Dialup (T/Mon) Notification Settings 1. Notification Fields Fig Editing Notification Settings Notification SMTP Server IP or Host Name The IP address of your server. The port used by your server to receive s, usually set to 25. Check this box to use SSL encryption. Currently this feature has been tested with Gmail. To send with Gmail SMTP server, do the following: SMTP Server IP or Host Name should be set to "smtp.gmail.com" Use SSL Port number must be set to 465. SMTP authentication radio button must be selected. User name and password (below under "How to Authenticate") are the user name and password for the Gmail account in use. Displays the address (defined in the Edit menu > System) that "From" the NetGuardian DIN will send s from. Not editable from this Address screen. The address of the person responsible for this NetGuardian "To" Address DIN, who will receive alarm notifications. User Name User name for the Gmail account being used. Password Password for the Gmail account being used. Port Number

44 40 Note: If you want to send authenticated s, click the appropriate radio button. If you enable POP authentication, you will have to enter the relevant authentication information the fields below. 2. SNMP Notification Fields Fig Editing SNMP notification settings SNMP Trap Server IP Trap Port No. Trap Community Trap Type SNMP Notification The SNMP trap manager's IP address. The SNMP port (UDP port) set by the SNMP trap manager to receive traps, usually set to 162. Community name for SNMP TRAP requests. Indicate whether you would like to send SNMP v1, v2c or v3 traps. 3. TRIP Dialup (T/Mon) Notification Fields Fig Editing Call notification settings Call Notification T/Mon Phone Number Enter the phone number for your T/Mon unit Only dial if DCP poller Check this box if you want the Netguardian to only dial if the DCP inactive alarm is set poller inactive alarm is set Note: T/Mon will need to have a "^" at the begining of the dialing string for data calls to function properly (i.e.. ^ ). 4. Syslog Notification Fields

45 41 Fig Editing Syslog Notification Settings Syslog Notification Syslog Server IP or Host The IP address of your Syslog Server Name The port used by your Syslog Server to receive Syslog Port notifications, usually set to 514 Facility: Used to determine the type of program that is logging the message Priority Code Severity: Used to determine the severity of the message being logged. 5. rcell SMS Notification Fields Fig Editing rcell SMS Notification Settings rcell IP Address Port SMS Destination Number rcell User Name rcell Password Confirm Password rcell SMS Notification The IP address of your rcell Unit The HTTP port on your rcell (usually 80, login to your rcell as below to verify) The phone number to send the SMS to The user name you use to login to the rcell The password you use to login to the rcell Retype the above password Important: For the notification method to work, you must login to the rcell and enable HTTP via LAN (shown below)

46 42 Fig Enabling rcell HTTP access for NetGuardian 6. Breakdown of Example SMS Notification Note: The NetGuardian will consider the SMS sent when it has been relayed to the rcell. If the rcell fails to send the message (for example, if there is no signal or SIM card), the failure will appear on the rcell's

47 43 interface; see Fig Fig Example of rcell SMS fail due to no cell signal.

48 Schedule The notifications scheduling menu is where you will tell the NetGuardian DIN exactly which days and times you want to receive alarm notifications. You set 2 different schedules for each. Fig The Schedule creation screen Days of the week Any Time Notification Time Notification Scheduling From either Schedule 1 or 2, check which days you want to receive notifications. Select this is if you want to receive alarm notifications at any time for the day(s) you've selected. Tells the unit to only send notifications during certain hours on the day(s) you've selected.

49 Alarms Discrete alarms are configured from the Provisioning > Alarms menu. Descriptions for the alarm points, polarity (normal or reversed) and notification type(s) are defined from this menu. You also have the option to use Basic or Advanced configuration methods, explained in this section. Fig The Provisioning > Alarms menu ID Description Rev (Reverse) Notification Devices On Set On Clear Qual. Time (Qualification Time) Qual. Type (Qualification Type) Basic Alarm Configuration Alarm ID number. User-definable description for the discrete alarm point. Reverse: Check this box to reverse the polarity of the alarm point. Leaving this option un-checked means a normally open contact closure is an alarm. When polarity is reversed, a normally closed alarm point is clear when closed. Check which notification device(s), 1 through 8, you want to send alarm notifications for that alarm point. Advanced Alarm Configuration (Advanced>>) User-definable description (condition) that will appear for the discrete alarm input on Set. Example: "Alarm". User-definable description (condition) that will appear for the discrete alarm input on Clear: "Example: "Alarm Cleared". The length of time that must pass, without interruption, in order for the condition to be considered an Alarm or a Clear. Allows you to choose whether you want to apply the Qualification Time to the alarm Set, Clear, or Both.

50 Persistent Alarm Counters You can configure your NetGuardian DIN to count how many times a discrete alarm or control relay input turns on. Persistent alarm counters can be provisioned under the Provisioning > Persistent Alarm Counters menu. This can be used, for example, if you have a sensor which detects lighting strikes, and you would like to count how many times lightning has struck since the alarm counter was last configured. Fig The Provisioning > Persistent Alarm Counters menu Ex. In the above picture, Counter 1 will log pulses for display 1.18, or Control #2. Counter 2 will count pulses for display 1.1, or Discrete Alarm #1. Counter 3 would log pulses for Discrete Alarm #3, but it is not enabled.

51 47 Basic Counter Configuration Counter ID number. Enable and disable the counter. Full description of counter. Logged Point Display Which display the counter will monitor. (See Display Mapping in Reference section, or click on Display Map at the top of the menu in the web interface) Point Which point on the above display will be counted. Logging Config Counter Start Value The starting value of the counter before it begins incrementing (usually zero). Counter Wrap Value How many times the alarm will be counted before resetting to zero (max 65535). Limit Log Writes Checking this box causes the alarm count to be held in RAM, and will only be written to NVRAM when the NetGuardian is rebooted by the user. This means that if your NetGuardian experiences an unexpected loss of power, it will lose its count. This can occur if the mains power goes out, or if the NetGuardian is unplugged during operation. Un-checking this box ensures that each count will be saved, at the cost of increased wear on the NetGuardian's NVRAM. ID Enab Description 10.9 Controls The NetGuardian DIN's control relays can be configured in the Provisioning > Controls menu. You can enter your own description for these relays and designate them to a notification device(s). Fig The Provisioning > Controls screen Basic Controls Configuration ID number for the control relay. User-definable description for the NetGuardian DIN's control relay. Formula to control relay operation. Control relays and virtual alarms can be created from derived formulas using the following operations: Derived Description _OR : Set the current operation to OR. _AN : Set the current operation to AND. _XR : Set the current operation to XOR. ID Description

52 48 D : Tag to change the active display number.. : Used like a comma to delimit numbers. - : Used to specify a range of points. Control on time (in milliseconds) when you execute the MOM command. Momentary Time Max limit of 600 seconds. Check which notification device(s), 1 through 8, you want to send alarm Notification Devices notifications for the control relay.

53 Analogs The NetGuardian DIN's multi-purpose analog inputs measure continuous ranges of voltage or current. Analog alarms are typically used to monitor battery voltage, charging current, temperature, humidity, wind speed, or other continuously changing conditions. To configure a user analog, simply fill in your description, thresholds, and other fields listed in the table below, then click Save. Fig The Provisioning > User Analogs menu Note: Analog channels 7 and 8 are for internal voltage monitoring (On a single power input build, channel 7 is unused.)

54 50 Default monitoring to gauge view Enab (Enable) Description Rev Notifications Record Freq Deadband User Analogs Checking this box sets the default view in the Monitor>User Analogs menu to the gauge view. Checking the box in the Enab column enables monitoring of the analog channel. User-definable description for the analog channel Checking the reverse button changes negative values to positive, and positive values to negative. Check which notification device(s), 1 through 8, you want to send alarm notifications for this analog input. Details The frequency with which the NetGuardian will record the analog reading The additional qualifying value the NetGuardian requires above/below your alarm thresholds in order to set an alarm. The unit(s) of measurement reported by a connected analog input. Units Low ref and High The low and high values for scaling voltage to your display units. Ref MjU (Major Under) Threshold settings that, when crossed, will prompt the NetGuardian to set an MnU (Minor Under) alarm. Recorded values less than an under value or greater than an over value MnO (Minor Over) will cause alarms. MjO (Major Over) Push-to-talk: Enable Checking this box enables Push-to-Talk feature for this analog. Discrete Input Assign the alarm point associated with this analog. Length of time, in milliseconds, that an alarm point must be set before before an Qual. Time (ms) analog can post. Select the type of analog gauge represented in the Monitor>User Analog Gauge Type Analogs>Gauge View menu

55 Sensors D-Wire Sensors The NetGuardian DIN supports up to 32 daisy-chained D-Wire sensors via its D-Wire input. Sensors connected to the NetGuardian DIN will appear on the web interface. The background color of the ROM field informs the user of the sensor's configuration state. Also the NetGuardian DIN's first D-Wire sensor used to monitor the internal temperature. The internal temperature sensor measures a range of -40 F to 180 F (-40 C to 82.2 C) within an accuracy of about ± 2. Basic configuration for the NetGuardian DIN's D-Wire temperature sensors can be accomplished from the Provisioning > Sensors menu. From this screen, you can configure D-Wire sensors, select notification devices, and set thresholds. Fig The Provisioning > Sensors menu ID ROM ID Basic Sensor Configuration Sensor ID number. The ID number found on the sticker of the temperature sensor node. Your NetGuardian DIN will automatically detect the sensor ID when you plug a sensor into the unit. The color of the sensor ID field will tell you the status of the connected sensor. Green - The sensor is connected and properly configured. Yellow - The sensor is connected but has not yet been configured (fill in your configuration fields and click Save to configure the sensor). Red - The sensor is not detected and configured (i.e. a previous configured

56 52 Description Parse Notification Devices Record Freq Deadband Qual Time (Qualification Time) Qual. Type (Qualification Type) Thresholds Analog Gauge Type sensor is no longer connected). Blue - The sensor is not supported by the NetGuardian DIN. To reconfigure or disable the Sensor ID, simply delete any data in this field and click Save. The unit will refresh the sensor ID on that channel. User-definable description for the sensor channel. Checks to see if the Description field contains a valid equation. Check which notification device(s), 1 through 8, you want to send alarm notifications for that alarm point. Advanced Sensor Configuration (Details>>) The amount of time, in minutes (min) or seconds (s), between each recorded sensor value. The amount (in native units) that the channel needs to go above or below a threshold in order to cause an alarm. The length of time that must pass, without interruption, in order for the condition to be considered an Alarm or a Clear. Allows you to choose whether you want to apply the Qualification Time to the alarm Set, Clear, or Both. These settings are set to indicate the severity of the alarm depending on which threshold values have been passed. Enter values for Major Under (MjU), Minor Under (MnU), Minor Over (MnO), and Major Over (MjO). Select the color-coded gauge that best represents your data. Selecting None will disable the analog gauge and only a numerical representation of the value will be displayed under Monitor > Sensors. Note: Before plugging in any additional D-Wire Sensors, set up the internal sensor. Script Sensors A Script Sensor can be setup by entering a script type in the sensor ID field. The following types are currently supported: ~count - The equation will be evaluated continuously. If the evaluation changes at any point, the sensor's value increases by an increment of 1. This mode can be useful for counting the number of times a discrete input toggles. Evaluation Sensor; every tenth of a minute (6 seconds). ~evalmt - The equation is evaluated every 6 seconds and its result becomes the sensor's value. Evaluation Sensor; every minute. ~evalmn The equation is evaluated every 60 seconds and its result becomes the sensor's value. Interval counter. Interval Sensor ~intcnt - Sensor value will increment when the associated input's pulse length (high or low) is within a set interval. Example: D5 V1000>V60000< means the sensor value will increment when a 1ms to 60ms pulse is detected on Discrete Input 5. This is useful for frequency detection/tracking. A Script Sensor is configured to evaluate Reverse Polish Notation equations. A data token in an equation

57 53 can represent a discrete alarm, analog reading, sensor reading, relay status, system alarm status, or a constant value. The format for a token in an equation must be a data type followed by an index (for example: Discrete Input 1 in an equation would be represented as "d1", Analog Channel 3 would be "a3", etc.). Each token is typically followed by another token or an operator. The equations are entered in the description field for the Script Sensor.

58 54 Valid data types: d Discrete Input a Analog Channel r Relay State n Sensor v Positive Integer Constant s System Alarm Valid operations: + Addition - Subtraction * Multiplication / Division1 > Greater than < Less than Conditional Halt2 1. Division is NOT executed if the denominator's absolute value is less than 1! 2. An equation is evaluated until it reaches the Conditional Halt. If the running value at that point is zero, then the evaluation stops, otherwise the evaluation continues as a new equation. How equations are evaluated: Calculations are performed from left-to-right until the end of the equation is reached. As the equation is parsed, each token's value is pushed onto a stack until an operator is found. When an operator is found, the previous 2 values are popped from the stack and are used to perform the operation (the first item popped is the SECOND operand). The result of the operation is then pushed onto the stack. This repeats until the end of the equation is reached. An equation is valid only if there is exactly ONE item left in the stack when the end of the equation is reached. Example of how an equation is evaluated: Equation: a8 a5 a6 + * a4 Stack Comment a8 a5 a8 a6 Push value a6 a5 a8 + Add (a5+a6) Pop a6 and a5, add them, push result to stack a8 * Multiply a8*(a5+a6) Pop (a5+a6) and a8, multiply them, push result to stack a4 Push value a4 a8*(a5+a6) Subtract a8*(a5+a6) - Pop a4 and a8*(a5+a6), subtract them, push result to a4 stack In this example, after the subtraction there is only ONE item left in the stack (which is the result of all of the previous computations), making this a valid equation. Input a8 a5 Operation Push value Push value

59 HVAC Monitoring Temperature / Air Flow sensors can be used to monitor HVAC health. Enabling HVAC Monitoring on this sensor adds the extra fields below. Fig Sensor with HVAC Monitoring enabled. HVAC Monitor Mode The time the HVAC has between starting and reaching operational Air Flow and Vent Air Flow Qual Time Temperature Mate The ROM ID for the temperate sensor in the same package as the Air Flow sensor Set MjU to -20 Set MnU to -10 Set MnO to a small, positive value. Once the air flow gets to that value, the HVAC will Air Flow Thresholds be considered starting. Set MjO to a higher value. This value will be the minimum amount of airflow required to be considered operational. An alarm will trigger if this threshold is not passed by the Air Flow Qual Time expires. For a cooling HVAC, the vent temperature should reach between Cooling Under and Cooling Over. Temperature Thresholds For a warming HVAC, the vent temperature should reach between Heating Under and Heating Over. An alarm will trigger if one of the above thresholds is not reached before Air Flow Qual

60 56 Time expires. Note: When in HVAC Monitor Mode, the Temp sensor Qual Type is defaulted to On Clear, and the Air Flow sensor Qual Type is defaulted to On Both. Setting up a Temperature/Air Flow Sensor as an HVAC Monitor: 1. In Provisioning->Sensors, open the Details menu of the airflow sensor that is going to be used as the HVAC Monitor. 2. Check the 'HVAC Monitor' checkbox 3. Save and Write changes. This will expand menu to display HVAC Monitor Settings. 4. Set Qual Time to allow the HVAC unit adequate time to start up (ex: 10sec). 5. Set the thresholds to the following: MjU = -20 MnU = -10 MnO = 10 MjO = 75 -Though the values listed above will work in most situations, they can be adjusted as needed. 3. Return to Provisioning-> Sensors->details menu of the airflow sensor being used as the HVAC Monitor and confirm that the new field named 'Mate' that has appeared underneath the HVAC monitor checkbox contains the ROM ID of the temperature sensor that is also being used to monitor HVAC health

61 Ping Targets The Provisioning > Ping Targets menu allows you to configure the Description, IP Address, and Notification Devices for each of your ping targets. Fig The Provisioning > Ping Targets menu ID Enab Description Server (IP or Hostname) Notification Devices Provisioning Ping Targets ID number for the ping target. Check this box to enable the ping target. User-definable description for the ping target. IP address or hostname of the device you would like to ping. Check which notification device(s), 1 through 8, you want to send alarm notifications for ping target.

62 Modbus Devices Fig Provisioning > Modbus Devices Global Settings Modbus Poll Delay Delay between Modbus polls in milliseconds. Modbus Response Time duration before the Modbus repsonse time fails in seconds. Timeout Device Settings ID Device Type Host Name or IP Modbus device ID. Modbus device type. IP used for polling when using TCP Modbus. Unused otherwise. TCP Port or Serial TCP or physical serial port used when performing Modbus polling. Port Modbus Address Address of Modbus device.

63 Modbus Registers Fig Provisioning > Modbus Registers Basic Configuration ID Modbus Device Modbus register ID Modbus device settings used when polling. Description User0definable description for the Modbus register. Notifications Check which notification device(s), 1 through 8, you want to send alarm notifications for that Modbus register. Details Recording Settings Stable Frequency Frequency used when logging response history. Register Attributes Register Number Number of Bits Unsigned/Signed Scaling Units Register to be polled. Number of bits used to mask the response value. Interpret the response value as signed or unsigned. Scaling factor that the response value is multiplied by. Units displayed with the response value. Thresholds MjU (Major Under) MnU (Minor Under) MnO (Minor Over) MjO (Major Over) Deadband Threshold settings that, when crossed, will prompt the NetGuardian to set an alarm. Recorded values less than an under value or greater than an over value will cause alarms. The additional qualifying calue the NetGuardian requires above/below your alarm thresholds in order to set an alarm.

64 System Alarms See "Display Mapping" in the Reference Section for a complete description of system alarms. Fig The Provisioning > System Alarms menu Pnt (Point) Description Silence Notification Devices Editing System Alarms The system alarm point number Non-editable description for this System (housekeeping) Alarm. Check this box to choose to silence this alarm. Check which notification device(s), 1 through 8, you want to send alarm notifications for that alarm point.

65 Timers Enter the amount of time in seconds (sec) or minutes (m), in each value field and click Save. Fig The Provisioning > Timers menu

66 Date and Time Fig The Provisioning > Date and Time menu Unit Time Set today's date. Set the current time. Automatic Time Adjustment (NTP) Enable NTP Check this box to enable Network Time Protocol. Enter the NTP server's IP address or host name, then click Sync. NTP Server Address or Host Example: us.pool.ntp.org. Note: Make sure to configure DNS before Name using host name instead of IP address. Time Zone Select your time zone from the drop-down menu. Adjust Clock for Daylight Savings Time (DST) Check this box to have the NetGuardian DIN observe Daylight Enable DST Savings. Select the month, weekday, and time when Daylight Savings will Start Day begin. Select the month, weekday, and time when Daylight Savings will End Day end. Date Time

67 63 11 Monitoring via the Web Browser 11.1 Alarms This selection provides the status of the base alarms by indicating if an alarm has been triggered. Under the State column, the status will appear in red if an alarm has been activated. The status will be displayed in green when the alarm condition is not present. Click on Alarms in the Monitor menu to see if any base alarms (1-8) have been triggered. ID Description State Basic Alarm Monitoring Alarm ID number. User-definable description for the discrete alarm point. The current state of the alarm. (Clear or Alarm)

68 Persistent Alarm Counters The status of your Alarm Counters can be viewed in the Monitor > Persistent Alarm Counters menu. You can see whether the discrete event is currently Set or Clear, as well as the number of times that it has been set since configuration. The Monitor > Persistent Alarm Counters menu Ex. The above picture indicates that display 1.18 (control #2) is Released, but was at one point Latched, and that display 1.1 (discrete #1) is in Alarm for the first time since reset. (see Controls for more info on control states, or Display Mapping for more info on how Display and Point values map to specific modules) 11.3 Controls Use the following rules to operate the NetGuardian DIN's control: 1. Select Controls from the Monitor menu. 2. Under the State field, you can see the current condition of the control. 3. To issue the control, click on a command (OPR - operate, RLS - release, or MOM - momentary) 4. If a Derived Description is assigned to a control ID, the command buttons for that control ID will be disabled. View and operate control relays from the Monitor > Controls menu

69 65 ID Description State Command Control Relay Operation ID number for the control relay. Description for the NetGuardian DIN's control relay defined in the Provisioning > Controls menu. Status of the control relay. Can either be Released or Latched. OPR - Latch the relay. RLS - Release the relay. MOM - Momentarily latch the relay, then automatically release the relay. The duration of the latch is defined in the Provisioning > Controls menu.

70 Analogs If you requested your DIN to be built with an analog relay, your 8 analog inputs will be displayed under Monitor > Analogs as shown. Otherwise, you will see "Hardware not supported!". Note that channels 7 and 8 are reserved for internal power monitoring. Monitor > Analogs 11.5 Sensors This selection provides the status of the system's analog channels by indicating if an alarm has been triggered. The Monitor > Sensors screen provides a description of each analog channel, the current reading, the units being read, and alarm conditions (major under, minor under, major over, minor over) according to your temperature settings. If configured under Provisioning > Sensors, your analog values will be displayed as a graphical gauge. Selecting Table View will display a non-graphical interface of your values.

71 67 The Monitor > Sensors menu

72 HVAC Monitoring When using a Temp/Air Flow sensor for HVAC Monitoring, the HVAC Air Flow sensor monitor section will display 4 thresholds instead of one. Alarm Descriptions This alarm will tell you if there is air flow coming from the HVAC unit. This alarm will trigger if the temperature is not within Heating or Cooling range by the (HVFail) HVAC Failed time Air Flow Qual Time expires, or if during operation Temperature goes out of Heating or Cooling range. (AFFail) HVAC Air Flow This alarm will trigger if air flow gets to Minor Over but doesn't reach Major Over by Air Failed Flow Qual Time. (MNotDet) Air Flow This alarm will trigger if the mated Temp sensor is not detected. Sensor Mate Not Detected HVAC Air Flow

73 Ping Targets Ping Targets can be viewed by going to Monitor > Ping Targets. Here you can view the state (either Clear or Alarm) for each of your configured Ping Targets. View the status of Ping Targets from the Monitor > Ping Targets menu.

74 Modbus Registers Monitor > Modbus Registers This selection provides the status of the Modbus registers being polled by the unit. The Monitor > Modbus Registers screen provides a description of each Modbus register, the current response value along with the units, and alarm conditions (major under, minor under, minor over, major over) according to your settings.

75 System Alarms System alarms are not-editable, housekeeping alarms that are programmed into NetGuardian DIN. The Monitor > System Alarms screen provides the status of the system alarms by indicating if an alarm has been triggered. Under the State column, the status will appear in red if an alarm has been activated. The status will be displayed in green when the alarm condition is not present. See "Display Mapping" in the Reference Section for a complete description of system alarms. View the status of System Alarms from the Monitor > System Alarms menu.

76 Graph The Graph section of the monitor menu lets you build a graph of past analog and sensor measurements, which gives you a visual indication of data over time and points out trending values. To create your Graph, specify the Channel (Analogs 1-8 or Sensors 1-32), Group Interval (1-120 minutes, hours, days, or weeks), the Group Function (Average, Min, Max), and Start & End Times. Once you have entered all of the desired values, click "Build Graph." Provision the Channels, Group Interval, Group Function and more - all from the Graph Parameters section of the web browser interface.

77 73 Your graph will appear on the next screen. This graph is Adobe Flash-based and allows you to mouse over the lines to quickly view measurements (date, time, and value) within their context of the overall graphing trend. Below the graph is a full textual list of all indexed points with their dates and values. Specify your parameter values and build an interactive graph based on the alarm point history.

78 74 12 Device Access Descriptions The Device Access options, listed in pink on the left side of the web interface, provide options for generating reports, updating the NetGuardian DIN's firmware, and rebooting the unit. Click any of the options under Device Access to perform the desired action. The control menu is located in the bottom left of the web interface Device Access Option Backup Config Read Write Initialize Get Log Purge Log Reboot Description Backs up the units configuration settings Reads a configuration file from the unit Commits all changes made in the web interface to the NetGuardian DIN's nonvolatile memory Sets the unit's configuration to factory default values Opens the NetGuardian DIN's event log in Notepad (or another plain text editor). Deletes the NetGuardian DIN's event log history. Reboots the NetGuardian DIN.

79 75 13 Backup Configuration With the NetGuardian DIN you can backup your current configuration from the Web Interface. These configuration files can then be uploaded later, or uploaded to other NetGuardian DIN units. The Backup Config tab is located in the Device Access menu shown above. How to backup your current configuration: 1. Click the Backup Config tab from the Device Access menu. 2. When prompted by your web browser, download the file to your desktop or other location on your computer. 3. Now your configuration should be saved. If you need to upload a configuration, follow the steps below. Fig To upload your configuration file, click on Upload on the top right corner of the web interface How to upload a saved configuration: 1. Click the upload button at the top right corner of the Welcome screen. 2. Click the Browse... button 3. Browse to the location of the.bin file from the steps above. 4. Select that.bin file and press the Upload button. 5. You should now have the same configuration settings loaded from when you saved the.bin file above.

80 76 14 Firmware Upgrade To access the Firmware Load screen, click on the Provisioning > System menu. At the bottom of this screen, click the Restore Configuration link located in the System Controls section. To upload firmware, click on Upload on the top right corner of the web interface At the Firmware Load screen, simply browse for the firmware update you've downloaded from and click Load. Browse for downloaded firmware upgrade

81 77 15 Reference Section 15.1 Display Mapping Display Mapping Display Display 1 Display Display 2 Display Display 3 Point Description Discrete Alarms 1-16 Controls 1-10 Undefined Default configuration DIP Switch Config MAC Address Not Set IP Address Not Set LAN Hardware Error SNMP processing error SNMP community error LAN TX packet drop Notification 1 failed Notification 2 failed Notification 3 failed Notification 4 failed Notification 5 failed Notification 6 failed Notification 7 failed Notification 8 failed NTP failed Timed tick Serial RCV Q full Dynamic memory full Unit reset DCP poll inactive TRIP error No dial tone Modem failed Reserved Reserved Reserved Reserved Reserved Reserved Reserved Point Description Ping Alarms 1-32 Undefined Point Description Analog 1 Minor Under Analog 1 Minor Over Analog 1 Major Under

82 78 Display Display 4 Display Display 5 Display Display 6 Display Analog 1 Major Over Control Value Analog 2 Minor Under Analog 2 Minor Over Analog 2 Major Under Analog 2 Major Over Control Value Point Description Analog 3 Minor Under Analog 3 Minor Over Analog 3 Major Under Analog 3 Major Over Control Value Analog 4 Minor Under Analog 4 Minor Over Analog 4 Major Under Analog 4 Major Over Control Value Point Description Analog 5 Minor Under Analog 5 Minor Over Analog 5 Major Under Analog 5 Major Over Control Value Analog 6 Minor Under Analog 6 Minor Over Analog 6 Major Under Analog 6 Major Over Control Value Point Description Analog 7 Minor Under Analog 7 Minor Over Analog 7 Major Under Analog 7 Major Over Control Value Analog 8 Minor Under Analog 8 Minor Over Analog 8 Major Under Analog 8 Major Over Control Value Point Description

83 79 Display 7 Display Display 8 Display Display 9 Display Display Digital sensor 1 Minor Under Digital sensor 1 Minor Over Digital sensor 1 Major Under Digital sensor 1 Major Over Digital sensor 1 Sensor not detected Control Value Digital sensor 2 Minor Under Digital sensor 2 Minor Over Digital sensor 2 Major Under Digital sensor 2 Major Over Digital sensor 2 Sensor not detected Control Value Point Description Digital sensor 3 Minor Under Digital sensor 3 Minor Over Digital sensor 3 Major Under Digital sensor 3 Major Over Digital sensor 3 Sensor not detected Control Value Digital sensor 4 Minor Under Digital sensor 4 Minor Over Digital sensor 4 Major Under Digital sensor 4 Major Over Digital sensor 4 Sensor not detected Control Value Point Description Digital sensor 5 Minor Under Digital sensor 5 Minor Over Digital sensor 5 Major Under Digital sensor 5 Major Over Digital sensor 5 Sensor not detected Control Value Digital sensor 6 Minor Under Digital sensor 6 Minor Over Digital sensor 6 Major Under Digital sensor 6 Major Over Digital sensor 6 Sensor not detected Control Value Point Description Digital sensor 7 Minor Under Digital sensor 7 Minor Over Digital sensor 7 Major Under Digital sensor 7 Major Over Digital sensor 7 Sensor not detected

84 80 Display Display 11 Display Display 12 Display Display Control Value Digital sensor 8 Minor Under Digital sensor 8 Minor Over Digital sensor 8 Major Under Digital sensor 8 Major Over Digital sensor 8 Sensor not detected Control Value Point Description Digital sensor 9 Minor Under Digital sensor 9 Minor Over Digital sensor 9 Major Under Digital sensor 9 Major Over Digital sensor 9 Sensor not detected Control Value Digital sensor 10 Minor Under Digital sensor 10 Minor Over Digital sensor 10 Major Under Digital sensor 10 Major Over Digital sensor 10 Sensor not detected Control Value Point Description Digital sensor 11 Minor Under Digital sensor 11 Minor Over Digital sensor 11 Major Under Digital sensor 11 Major Over Digital sensor 11 Sensor not detected Control Value Digital sensor 12 Minor Under Digital sensor 12 Minor Over Digital sensor 12 Major Under Digital sensor 12 Major Over Digital sensor 12 Sensor not detected Control Value Point Description Digital sensor 13 Minor Under Digital sensor 13 Minor Over Digital sensor 13 Major Under Digital sensor 13 Major Over Digital sensor 13 Sensor not detected Control Value Digital sensor 14 Minor Under Digital sensor 14 Minor Over Digital sensor 14 Major Under

85 81 Display Display 14 Display Display 15 Display Display Digital sensor 14 Major Over Digital sensor 14 Sensor not detected Control Value Point Description Digital sensor 15 Minor Under Digital sensor 15 Minor Over Digital sensor 15 Major Under Digital sensor 15 Major Over Digital sensor 15 Sensor not detected Control Value Digital sensor 16 Minor Under Digital sensor 16 Minor Over Digital sensor 16 Major Under Digital sensor 16 Major Over Digital sensor 16 Sensor not detected Control Value Point Description Digital sensor 17 Minor Under Digital sensor 17 Minor Over Digital sensor 17 Major Under Digital sensor 17 Major Over Digital sensor 17 Sensor not detected Control Value Digital sensor 18 Minor Under Digital sensor 18 Minor Over Digital sensor 18 Major Under Digital sensor 18 Major Over Digital sensor 18 Sensor not detected Control Value Point Description Digital sensor 19 Minor Under Digital sensor 19 Minor Over Digital sensor 19 Major Under Digital sensor 19 Major Over Digital sensor 19 Sensor not detected Control Value Digital sensor 20 Minor Under Digital sensor 20 Minor Over Digital sensor 20 Major Under Digital sensor 20 Major Over Digital sensor 20 Sensor not detected Control Value

86 82 Display Display 17 Display Display 18 Display Display 19 Display Display 20 Point Description Digital sensor 21 Minor Under Digital sensor 21 Minor Over Digital sensor 21 Major Under Digital sensor 21 Major Over Digital sensor 21 Sensor not detected Control Value Digital sensor 22 Minor Under Digital sensor 22 Minor Over Digital sensor 22 Major Under Digital sensor 22 Major Over Digital sensor 22 Sensor not detected Control Value Point Description Digital sensor 23 Minor Under Digital sensor 23 Minor Over Digital sensor 23 Major Under Digital sensor 23 Major Over Digital sensor 23 Sensor not detected Control Value Digital sensor 24 Minor Under Digital sensor 24 Minor Over Digital sensor 24 Major Under Digital sensor 24 Major Over Digital sensor 24 Sensor not detected Control Value Point Description Digital sensor 25 Minor Under Digital sensor 25 Minor Over Digital sensor 25 Major Under Digital sensor 25 Major Over Digital sensor 25 Sensor not detected Control Value Digital sensor 26 Minor Under Digital sensor 26 Minor Over Digital sensor 26 Major Under Digital sensor 26 Major Over Digital sensor 26 Sensor not detected Control Value Point Description Digital sensor 27 Minor Under Digital sensor 27 Minor Over Digital sensor 27 Major Under Digital sensor 27 Major Over

87 83 Display Display 21 Display Display Digital sensor 27 Sensor not detected Control Value Digital sensor 28 Minor Under Digital sensor 28 Minor Over Digital sensor 28 Major Under Digital sensor 28 Major Over Digital sensor 28 Sensor not detected Control Value Point Description Digital sensor 29 Minor Under Digital sensor 29 Minor Over Digital sensor 29 Major Under Digital sensor 29 Major Over Digital sensor 29 Sensor not detected Control Value Digital sensor 30 Minor Under Digital sensor 30 Minor Over Digital sensor 30 Major Under Digital sensor 30 Major Over Digital sensor 30 Sensor not detected Control Value Point Description Digital sensor 31 Minor Under Digital sensor 31 Minor Over Digital sensor 31 Major Under Digital sensor 31 Major Over Digital sensor 31 Sensor not detected Control Value Digital sensor 32 Minor Under Digital sensor 32 Minor Over Digital sensor 32 Major Under Digital sensor 32 Major Over Digital sensor 32 Sensor not detected Control Value

88 System Alarms Displa y 1 Point Description Default Configuration DIP Switch Configuration MAC Address Not Set IP Address Not Set LAN hardware error SNMP Process Error SNMP Community Error LAN TX packet drop Notification 1 Failed Notification 2 Failed Notification 3 Failed Notification 4 Failed Notification 5 Failed Notification 6 Failed Notification 7 Failed Notification 8 failed NTP Failed Timed Tick Serial 1 RcvQ full Dynamic Memory Full Unit Reset DCP Poller inactive System Alarms

89 SNMP Manager Functions The SNMP Manager allows the user to view alarm status, set date/time, issue controls, and perform a resync. The display and tables below outline the MIB object identifiers. The table below begins with dpsrtu; however, the MIB object identifier tree has several levels above it. The full English name is as follows: root.iso.org.dod.internet.private.enterprises.dps-inc.dpsalarmcontrol.dpsrtu. Therefore, dpsrtu's full object identifier is Each level beyond dpsrtu adds another object identifying number. For example, the object identifier of the Display portion of the Control Grid is because the object identifier of dpsrtu is the Control Grid (.3) + the Display (.3). Tbl. B1 (O.)_OV_Traps points _OV_vTraps ( ) PointSet (.20) PointClr (.21) SumPSet (.101) SumPClr (.102) ComFailed (.103) ComRestored (.014) P0001Set (.10001) through P0064Set (.10064) P0001Clr (.20001) through P0064Clr (.20064) Tbl. B3 (.3) ControlGrid points ControlGrid ( ) Port (.1) Address (.2) Display (.3) Point (.4) Tbl. B2 (.1) Identity points Ident ( ) Manufacturer (.1) Model (.2) Firmware Version (.3) DateTime (.4) ResyncReq (.5)* * Must be set to "1" to perform the resync request which will resend TRAPs for any standing alarm. Tbl. B6 (.6) Analog Channels Channel Entry ( ) Channel Number (.1) Enabled (.2) Description (.3) Value (.4) Tbl. B3 (.2) DisplayGrid points DisplayEntry ( ) Port (.1) Address (.2) Display (.3) DispDesc (.4)* PntMap (.5)* Tbl. B5 (.5) AlarmEntry points AlarmEntry ( ) Aport (.1) AAddress (.2) ADisplay (.3) APoint (.4)

90 86 Action (.5) Thresholds (.5)* *If Mj, Mn is assumed APntDesc (.5)* AState (.6) * For specific alarm points, see Table B6

91 SNMP Granular Trap Packets The tables below provide a list of the information contained in the SNMP Trap packets sent by the NetGuardian DIN. SNMP Trap managers can use one of two methods to get alarm information: 1.Granular traps (not necessary to define point descriptions for the NetGuardian DIN) OR 2.The SNMP manager reads the description from the Trap. UDP Header Description 1238 Source port 162 Destination port 303 Length 0xBAB0 Checksum UDP Headers and descriptions

92 88 SNMP Header Description 0 Public Trap Version Request Request Enterprise Agent address Generic Trap Specific Trap Time stamp Object Value Object Value Object Value Enterprise Specific NetGuardian DIN v1.0k :08: Object.1 99 Value Object.1 1 Value Object.1 1 Value Object.1 1 Value Object.1 Rectifier Failure Value Object.1 Alarm Value SNMP Headers and descriptions

93 89 16 Frequently Asked Questions Here are answers to some common questions from NetGuardian DIN users. The latest FAQs can be found on the NetGuardian DIN support web page, If you have a question about the NetGuardian DIN, please call us at (559) or us at support@dpstele.com General FAQs Q. How do I telnet to the NetGuardian DIN? A. You must use Port 2002 to connect to the NetGuardian DIN. Configure your Telnet client to connect using TCP/IP (not "Telnet," or any other port options). For connection information, enter the IP address of the NetGuardian DIN and Port For example, to connect to the NetGuardian DIN using the standard Windows Telnet client, click Start, click Run, and type "telnet <NetGuardian DIN IP address> 2002." Q. How do I connect my NetGuardian DIN to the LAN? A. To connect your NetGuardian DIN to your LAN, you need to configure the unit IP address, the subnet mask and the default gateway. A sample configuration could look like this: Unit Address: subnet mask: Default Gateway: Save your changes by writing to NVRAM and reboot. Any change to the unit's IP configuration requires a reboot. Q. When I connect to the NetGuardian DIN through the craft port on the front panel it either doesn't work right or it doesn't work at all. What's going on? A. Make sure your using the right COM port settings. Your COM port settings should read: Bits per second: 9600 (9600 baud) Data bits: 8 Parity: None Stop bits: 1 Flow control: None Important! Flow control must be set to none. Flow control normally defaults to hardware in most terminal programs, and this will not work correctly with the NetGuardian DIN. Q. The LAN link LED is green on my NetGuardian DIN, but I can't poll it from my T/Mon. A. Some routers will not forward packets to an IP address until the MAC address of the destination device has been registered on the router's Address Resolution Protocol (ARP) table. Enter the IP address of your gateway and your T/Mon system to the ARP table.

94 SNMP FAQs Q. Which version of SNMP is supported by the SNMP agent on the NetGuardian DIN? A. SNMP v1, SNMPv2 and SNMPv3. Q. How do I configure the NetGuardian DIN to send traps to an SNMP manager? Is there a separate MIB for the NetGuardian DIN? How many SNMP managers can the agent send traps to? And how do I set the IP address of the SNMP manager and the community string to be used when sending traps? A. The NetGuardian DIN begins sending traps as soon as the SNMP notification type is set up. The NetGuardian DIN MIB can be found on the DPS Telecom website. The MIB should be compiled on your SNMP manager. (Note: MIB versions may change in the future.) For step-by-step instructions, refer back to the "How to Send SNMP Traps" section of the user manual. Q. Does the NetGuardian DIN support MIB-2 and/or any other standard MIBs? A. The NetGuardian DIN supports the bulk of MIB-2. Q. Does the NetGuardian DIN SNMP agent support both NetGuardian DIN and T/MonXM variables? A. The NetGuardian DIN SNMP agent manages an embedded MIB that supports only the NetGuardian DIN's RTU variables. The T/MonXM variables are included in the distributed MIB only to provide SNMP managers with a single MIB for all DPS Telecom products. Q. How many traps are triggered when a single point is set or cleared? The MIB defines traps like "major alarm set/cleared," "RTU point set," and a lot of granular traps, which could imply that more than one trap is sent when a change of state occurs on one point. A. Generally, a single change of state generates a single trap. Q. What does "point map" mean? A. A point map is a single MIB leaf that presents the current status of a 64-alarm-point display in an ASCII-readable form, where a "." represents a clear and an "x" represents an alarm. Q. The NetGuardian DIN manual talks about control relay outputs. How do I control these from my SNMP manager? A. The control relays are operated by issuing the appropriate set commands, which are contained in the DPS Telecom MIB. Q. How can I associate descriptive information with a point for the RTU granular traps? A. The NetGuardian DIN alarm point descriptions are individually defined using the Web Browser. Q. My SNMP traps aren't getting through. What should I try? A. Try these three steps: 1. Make sure that the Trap Address (IP address of the SNMP manager) is defined. (If you changed the Trap Address, make sure you saved the change to NVRAM and rebooted.) 2. Make sure all alarm points are configured to send SNMP traps. 3. Make sure the NetGuardian DIN and the SNMP manager are both on the network. Use the unit's ping command to ping the SNMP manager.

95 91 17 Technical Support DPS Telecom products are backed by our courteous, friendly Technical Support representatives, who will give you the best in fast and accurate customer service. To help us help you better, please take the following steps before calling Technical Support: 1. Check the DPS Telecom website. You will find answers to many common questions on the DPS Telecom website, at Look here first for a fast solution to your problem. 2. Prepare relevant information. Having important information about your DPS Telecom product in hand when you call will greatly reduce the time it takes to answer your questions. If you do not have all of the information when you call, our Technical Support representatives can assist you in gathering it. Please write the information down for easy access. Please have your user manual and hardware serial number ready. 3. Have access to troubled equipment. Please be at or near your equipment when you call DPS Telecom Technical Support. This will help us solve your problem more efficiently. 4. Call during Customer Support hours. Customer support hours are Monday through Friday, from 7 A.M. to 6 P.M., Pacific time. The DPS Telecom Technical Support phone number is (559) Emergency Assistance: Emergency assistance is available 24 hours a day, 7 days a week. For emergency assistance after hours, allow the phone to ring until it is answered with a paging message. You will be asked to enter your phone number. An on-call technical support representative will return your call as soon as possible.

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97 93 18 End User License Agreement All Software and firmware used in, for, or in connection with the Product, parts, subsystems, or derivatives thereof, in whatever form, including, without limitation, source code, object code and microcode, including any computer programs and any documentation relating to or describing such Software is furnished to the End User only under a non-exclusive perpetual license solely for End User's use with the Product. The Software may not be copied or modified, in whole or in part, for any purpose whatsoever. The Software may not be reverse engineered, compiled, or disassembled. No title to or ownership of the Software or any of its parts is transferred to the End User. Title to all patents, copyrights, trade secrets, and any other applicable rights shall remain with the DPS Telecom. DPS Telecom's warranty and limitation on its liability for the Software is as described in the warranty information provided to End User in the Product Manual. End User shall indemnify DPS Telecom and hold it harmless for and against any and all claims, damages, losses, costs, expenses, obligations, liabilities, fees and costs and all amounts paid in settlement of any claim, action or suit which may be asserted against DPS Telecom which arise out of or are related to the non-fulfillment of any covenant or obligation of End User in connection with this Agreement. This Agreement shall be construed and enforced in accordance with the laws of the State of California, without regard to choice of law principles and excluding the provisions of the UN Convention on Contracts for the International Sale of Goods. Any dispute arising out of the Agreement shall be commenced and maintained only in Fresno County, California. In the event suit is brought or an attorney is retained by any party to this Agreement to seek interpretation or construction of any term or provision of this Agreement, to enforce the terms of this Agreement, to collect any money due, or to obtain any money damages or equitable relief for breach, the prevailing party shall be entitled to recover, in addition to any other available remedy, reimbursement for reasonable attorneys' fees, court costs, costs of investigation, and other related expenses.

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99 Warranty DPS Telecom warrants, to the original purchaser only, that its products a) substantially conform to DPS' published specifications and b) are substantially free from defects in material and workmanship. This warranty expires two years from the date of product delivery with respect to hardware and ninety days from the date of product delivery with respect to software. If the purchaser discovers within these periods a failure of the product to substantially conform to the specifications or that the product is not substantially free from defects in material and workmanship, the purchaser must promply notify DPS. Within reasonable time after notification, DPS will endeavor to correct any substantial non-conformance with the specifications or substantial defects in material and workmanship, with new or used replacement parts. All warranty service will be performed at the company's office in Fresno, California, at no charge to the purchaser, other than the cost of shipping to and from DPS, which shall be the responsiblity of the purchaser. If DPS is unable to repair the product to conform to the warranty, DPS will provide at its option one of the following: a replacement product or a refund of the purchase price for the non-conforming product. These remedies are the purchaser's only remedies for breach of warranty. Prior to initial use the purchaser shall have determined the suitability of the product for its intended use. DPS does not warrant a) any product, components or parts not manufactured by DPS, b) defects caused by the purchaser's failure to provide a suitable installation environment for the product, c) damage caused by use of the product for purposes other than those for which it was designed, d) damage caused by disasters such as fire, flood, wind or lightning unless and to the extent that the product specification provides for resistance to a defined disaster, e) damage caused by unauthorized attachments or modifications, f) damage during shipment from the purchaser to DPS, or g) any abuse or misuse by the purchaser. THE FOREGOING WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. In no event will DPS be liable for any special, incidental, or consequential damages based on breach of warranty, breach of contract, negligence, strict tort, or any other legal theory. Damages that DPS will not be responsible for include but are not limited to, loss of profits; loss of savings or revenue; loss of use of the product or any associated equipment; cost of capital; cost of any substitute equipment, facilities or services; downtime; claims of third parties including customers; and injury to property. The purchaser shall fill out the requested information on the Product Warranty Card and mail the card to DPS. This card provides information that helps DPS make product improvements and develop new products. For an additional fee DPS may, at its option, make available by written agreement only an extended warranty providing an additional period of time for the applicability of the standard warranty. Technical Support If a purchaser believes that a product is not operating in substantial conformance with DPS' published specifications or there appear to be defects in material and workmanship, the purchaser should contact our technical support representatives. If the problem cannot be corrected over the telephone and the product and problem are covered by the warranty, the technical support representative will authorize the return of the product for service and provide shipping information. If the product is out of warranty, repair charges will be quoted. All non-warranty repairs receive a 90-day warranty.

100 Free Tech Support is Only a Click Away Need help with your alarm monitoring? DPS Information Services are ready to serve you in your or over the Web! Free Tech Support in Your The Protocol Alarm Monitoring Ezine The Protocol Alarm Monitoring Ezine is your free tech support alert, delivered directly to your in-box every two weeks. Every issue has news you can use right away: Expert tips on using your alarm monitoring equipment advanced techniques that will save you hours of work Educational White Papers deliver fast informal tutorials on SNMP, ASCII processing, TL1 and other alarm monitoring technologies New product and upgrade announcements keep you up to date with the latest technology Exclusive access to special offers for DPS Telecom Factory Training, product upgrade offers and discounts To get your free subscription to The Protocol register online at Free Tech Support on the Web: MyDPS MyDPS is your personalized, members-only online resource. Registering for MyDPS is fast, free, and gives you exclusive access to: Firmware and software downloads and upgrades Product manuals Product datasheets Exclusive user forms Register for MyDPS online at (800) E. Yale Avenue, Fresno, California 93727