SHOW LOW POLICE DEPARTMENT COMMUNICATIONS TRAINING PROGRAM

Transcription

1 SHOW LOW POLICE DEPARTMENT COMMUNICATIONS TRAINING PROGRAM SECTION 10 FIRE & EMS CALL HANDLING FIRE DEPARTMENTS SLPD Dispatch works in cooperation with the White Mountain Automatic Aid Consortium (WMAAC), which encompasses the Heber/Overgaard Fire Department, Pinedale-Claysprings Fire Department, Pinetop Fire Department, Timber Mesa Fire and Medical District, White Mountain Apache Fire & Rescue, and White Mountain Lakes Fire Department. PLPD Dispatch is also a part of the WMAAC, they dispatch for Pinetop Fire Department, a portion of the Timber Mesa Fire District and White Mountain Apache Fire & Rescue. Heber/Overgaard Fire Department (HOFD) has one station that is manned 24-7 with four personnel on duty at all times. Heber/Overgaard has off duty personnel that come in and man a rescue unit in order to transport patients to the hospital. Pinedale-Claysprings Fire Department (PDCSFD) has 2 unmanned stations, they are solely a volunteer department, and will respond to the station when dispatched out, to get a truck. Timber Mesa Fire & Medical District (TMFD) has 10 stations, four of which are manned 24-7 with at least four personnel on duty at each station at all times. TMFD has four stations which are for storage and a station at the airport which houses the airport response equipment as well as the training coordinator. The administrative division as well as fleet services is housed at station 18. White Mountain Lakes Fire Department (WMLFD) is manned from hours, 7 days a week, and units are available for callout after those hours. Show Low Police Dispatch center also dispatches for Arrowhead EMS who has jurisdiction along with all our fire departments except Heber/Overgaard and the southern portion of TMFD s district. Dispatchers for the Show Low Police Department are cross-trained to provide Police/Fire/EMS services. SLPD dispatchers are also EMD certified. Fire dispatches are normally completed within 30 seconds of the time the dispatcher gets the address and reference. The first units are usually at the scene within 3-4 minutes. Text pages are also sent to the on duty personnel with the address and the situation within 30 seconds of the dispatch. The Timber Mesa Fire & Medical District has primary jurisdiction within the City of Show Low and the towns of Linden and Lakeside, and should be notified immediately of any of the following incidents. The Heber/Overgaard Fire Department has primary jurisdiction within the Towns of Heber and Overgaard and should be notified immediately of any of the following incidents. The Pinedale Claysprings Fire Department has primary jurisdiction within the Towns of Pinedale and Claysprings and should be notified immediately of any of the following incidents. The White Mountain Lake Fire Department has primary jurisdiction within the Town of White Mountain Lakes and should be notified immediately of any of the following incidents: Airplane crash Found explosives Flammable liquid spill Gas leaks Hot wires down Flooding, people trapped Brush fire Lightning strikes Trash Fire Cave in/structure collapse Locked vehicle w/child inside Vehicle Fire Chemical spill Cooler fire Vehicle leaking fuel Electric fire Smoke (odor/visible) Explosion Electric short Structure fire Fire Alarm Page 1

2 All Fire Departments within the WMAAC also respond to normal traffic to assist the public with problems such as: an invalid fell out of bed, a child locked in a vehicle or house, person stuck in a tub, fall victims, welfare checks, etc. They will respond at our request as a secondary agency to bomb threats, police assistance (to provide ladders, portable lighting, or the use of other equipment), and riots. It is mandatory that we notify the appropriate Fire Department of bomb threats, and they will generally have a unit stand by at their station. ARROWHEAD EMS Arrowhead EMS has primary ambulance jurisdiction (Certificate of Network: CON) with in Show Low, Linden, White Mountain Lakes, and Pinedale/Claysprings (a small section of PDCSFD jurisdiction is in the Heber EMS area). See the 911 Map and CON maps to determine jurisdiction. Any calls requiring an ambulance in the above listed areas shall have an Arrowhead EMS ambulance dispatched immediately. If Arrowhead EMS units are all unavailable/busy on calls, the next closest ambulance shall be dispatched (Timber Mesa Fire Rescue 14 will be the next closest for most calls in the Show Low & Linden areas. Taylor EMS will be closest for calls near their border on Hwy 77 north of Show Low. Heber/Overgaard Fire Rescue 71 will be closest to calls in Pinedale/Claysprings. ) Arrowhead EMS has two stations in the City of Show low (Station 1 is located at 100 S. 11 th St. and Station 2 is located at 541 N. Clark Rd) and usually staffs three ambulances with two personnel in each. Arrowhead employs Emergency Medical Technicians (EMTs) which require one year of schooling, and Paramedics which require two years of schooling. Ambulances can be staffed with either two EMTs making them a Basic Life Support (BLS) Ambulance, or can be staffed with one EMT and one Paramedic (or two paramedics) making them an Advanced Life Support (ALS) Ambulance. The Arrowhead Supervisor on duty will make the determination on whether a BLS or ALS ambulance is needed for each call and will send the appropriate unit, or may advise us to contact TMFD Station 14 or 13 for an ALS unit if none are available from Arrowhead. SLPD dispatchers perform EMD on incoming medical calls which determines the EMS response (Code 1, 2,3). Dispatch can request that units respond code 1, based on patient preference, but it is at the discretion of the ambulance personnel as to how they respond. Units can be asked to respond code 3 and turn off emergency equipment a few blocks away, but this deviates from their standard policy. When callers ask for these types of special requests, be clear with the caller that we can make the request, but we cannot guarantee a response type. An EMS call is any emergency that requires dispatch of an ambulance or paramedics, helicopter, or other units as required. EMS and fire departments will respond to the following situations: Page 2 Traffic collision with injuries Abdominal pain Allergic Reaction ALOC Animal bite Back Injury Boating accident Burn injury Cardiac arrest Chest Pain Childbirth Chemical Inhalation Choking Cold emergency Diabetic problem Difficulty breathing Diving accident Drowning/near drown Electrocution Entrapment Eye injuries Fall injury Fracture Headache Heart problems Heat emergency Hemorrhage Ill person Laceration Maternity Miscarriage Nose bleed Overdose Pain Penetrating trauma Person down Poison Scuba accident Seizure

3 Stabbing Structure Fire Suicide/Attempt Trauma Unknown medical Water rescue EMERGENCY MEDICAL DISPATCH (EMD) All SLPD dispatchers will be certified in EMD within their first year of employment. SLPD has purchased a license with the National Academies of Emergency Dispatch and Priority Dispatch Corp, allowing us to use their predesigned protocols for pre-arrival medical instruction. Only dispatchers certified in EMD through an NAED class are allowed to use the protocols, dispatchers not certified in EMD shall transfer calls to a certified EMD if EMD is needed for the call. See the EMD procedures for further instruction on EMD calls and processing. CALL TAKING PROCESS When taking Fire & EMS calls, the calls are usually of an emergent nature. Quick response and questioning of the caller is important for an appropriate response by agencies. The following items are essential in Fire/EMS calls. Location: As with other calls, when taking Fire/EMS calls, be sure to get an accurate location of where the incident is occurring or has occurred. Since we dispatch for multiple agencies, be sure to ask callers which town they are in. Many surrounding areas of Show Low will have Show Low addresses but are not in the Timber Mesa Fire & Medical jurisdiction, including addresses in White Mountain Lakes. Be sure to ask callers if they reside in this area and appropriately document the information in the call. Nature of Emergency: Gather a description of what happened, symptoms, when they began and any medications the patient has taken. Age & Sex of Patient: Ask for the patient s age and sex (if not obvious), if the caller is unsure on age, try and get an age range. Other information: Gather information on scene safety issues, if any criminal activity has occurred or directions if the address is not a familiar one. CALLS REQUIRING A PD RESPONSE Some types of calls require a Police response along with Fire/EMS. Calls where there is no evident danger to first responders, Fire/EMS can be dispatched at the same time as PD, such as a traffic collision with injuries. Other incidents can pose a danger to Fire/EMS personnel, therefore we should send Police first and have Fire/EMS units stage in the area until Police give the okay for them to roll in. Examples of incidents where Fire/EMS should stage are suicidal subjects, domestic violence with injuries, and intoxicated subjects to name a few. Anytime dispatch is working an incident requiring both Police and Fire/EMS response, it is essential that dispatchers communicate with each other all details of the call and responses of units. Listening to your partner s radio in the background will prove to be extremely helpful in these types of calls, as requests for resources can be filled quickly if both dispatchers are aware of each other s radio traffic. DETERMINING JURISDICTION Your trainer will assist you in using the 911 and/or RIMS map to determine Fire/EMS jurisdictions. (Note Since the merge, Lakeside, Show Low and Linden are combined, the RIMS map will show them separately) RUN CARDS Most addresses within the City of Show Low are programmed with run cards, which will display the units to dispatch to calls. Run cards will only display once a valid address and call type have been entered in to the call. Run cards will not display for intersections entered with a slash or for calls that required a force to drop the incident. Once these items have been entered, unit numbers will display in boxes on the lower right hand Page 3

4 section of the incident display. Once a call has been dropped for dispatch, the unit numbers will show underneath the description box. These displays are to assist in toning out calls and sending the appropriate units. Fire Departments outside Show Low do not have run cards programmed, you will need to use jurisdictional knowledge and training to determine units to send. If a call is dropped with a valid address in Show Low with a Fire/EMS call type and no run card populates, print the incident and forward it to the Communications Supervisor. RESPONSE TYPES The Fire and EMS departments have several different types of incident responses, depending on the type of incident. They have outlined the responses in the WMAAC Fire Department Dispatch Guide, that same information will be listed here as well. The categories incidents can fall into include; EMS calls, 1 st Alarm Medical calls, Still Assignments, 1 st Alarm Fire calls, 2 nd Alarm Fire calls, Wildland Fire calls, and Airport incidents. EMS Incidents: An EMS assignment is a response requiring a first due fire unit and a rescue/ambulance for transport. An individual agency or company officer may use their discretion as to what type or how many units respond based on the information received. An EMS assignment shall be handled by the onduty shift using the units best suited to the type of call. Response to EMS assignments shall be Code 1 or Code 3 as determined by Command on scene or by the responding Duty Officer. An EMS assignment can be updated to a 1 st Alarm Medical assignment by command on scene or by the responding Duty officer if additional resources are required. EMS assignments would include all medical related calls including vehicle accidents and welfare checks o Minimum dispatch requirement: 1 Engine/Fire Unit & 1 Rescue/Ambulance 1st Alarm Medical Incidents: A 1 st Alarm Medical assignment is an incident that requires or has the potential to require a response of personnel or apparatus greater than one crew, station or department may be able to provide on an EMS call. A 1 st Alarm Medical assignment will usually be an upgraded EMS assignment, this determination will be made by Command on scene or by the responding Duty Officer. A 1 st Alarm Medical assignment may also be an initial dispatch as information provided from the calling party indicates multiple patients (more than 3) or the incident is in a remote location and may require additional units for treatment/transportation. Mass casualty incidents such as school bus accidents with multiple injuries will be dispatched as 1 st Alarm Medical assignments. Response to 1 st Alarm Medical assignments shall be Code 3 unless altered by Command on scene or he responding Duty Officer. o Minimum dispatch requirement: 2 Engines, 2 Rescue/Ambulances & 1 Command Officer o Upgrading to 1 st Alarm Medical: When upgrading an EMS call to a 1 st alarm medical, dispatch units needed to fill the above requirement. For example, if an EMS call is active with 1 Engine and 1 Ambulance, and it is upgraded to a 1 st Alarm Medical, 1 Engine, 1 Ambulance and 1 Command Officer will need to be dispatched to fill the requirement for a 1 st Alarm Medical. This type of dispatch is known as a balance of a 1 st alarm. Still Incidents: A Still assignment is an incident usually requiring a single unit (engine) response. It is at the individual agency s discretion as to what type or how many units respond per their SOP/SOG. A Still assignment shall be handled by the on-duty crews using the units best suited to the type of call. Response to Still assignments shall be Code 1 or Code 3 as determined by Command on scene or by the responding Duty Officer. A Still assignment can be upgraded to a balance of a 1 st Alarm by Command on scene or by the responding Duty Officer while enroute. Still assignments would include service calls and other public assist incidents that are not EMS related. o Minimum dispatch requirement: 1 Engine/Fire Unit Page 4

5 Page 5 o Still Incidents include: Assist Law Enforcement Fuel Spill Lift Assist Fire Alarm Indication Natural Gas Leak-Outside Check Odor in Area or Structure Check Fire Reported Out Grass Fire Public Assist Check Hazardous Situation Hazardous Situation Service Call Check Electrical Illegal Burning Smoke in Area Debris Fire Lockout Tree Fire Dumpster Fire Trash Fire Unknown Fire Stuck Elevator Vehicle Fire Check Wires Down 1 st Alarm Fire Incidents: A 1 st Alarm assignment is an incident that requires or has the potential to require a response of personnel or apparatus greater than one crew, station or department may be able to provide. A 1 st Alarm assignment can be an upgraded Still assignment, this determination will be made by Command on scene or by the responding Duty Officer. Response to 1 st Alarm assignments shall be Code 3 unless altered by Command on scene or the responding Duty Officer. 1 st Alarm assignments will include all special operations type incidents (HAZMAT or Technical Rescue TRT). Technical rescue includes Water, Trench, Confined Space, Rope and Structural Collapse Rescue type incidents. o Minimum dispatch requirement: 3 Engines, 1 Ladder, 1 Rescue, 2 Command Ofcs, 1 Rehab Unit o 1 st Alarm Fire Incidents include: Appliance Fire Smoke Inside Structure *Any Fire Reported with Exposure to a Structure Apartment Fire Structure Fire Fire Alarm with Water Flow TRT (Technical Rescue) Natural Gas Leak-Inside Vehicle Fire with Exposures HAZMAT (Hazardous Materials) House Fire 2 nd Alarm Fire Incidents: A 2 nd Alarm assignment is an incident that requires or has the potential to require the response of numerous apparatus and personnel from multiple jurisdictions. A 2 nd Alarm assignment will be initiated by command on scene or by the responding Duty Officer and will always be an upgrade from a 1 st Alarm assignment. 2 nd Alarm assignments may require resources from outside the automatic aid system. Resources may need to be obtained from other fire departments, state or federal agencies, these responses should be coordinated through command. o Minimum dispatch requirement: 5 Engines, 1 Ladder, 2 Rescues, 3 Command Ofcs, 1 Rehab Unit, 1 Command Van o Upgrading to a 2 nd Alarm: When upgrading a call to a 2 nd Alarm, dispatch units needed to fill the above requirement, adding to what is already dispatched. For example, if a 1 st Alarm Fire is active and you ve already dispatched 3 engines, 1 ladder, 1 rescue, 2 command officers, and 1 rehab unit, when upgrading you will only need to tone out 2 engines, 1 rescue, 1 command officer and 1 command van to balance the 2 nd Alarm. Wildland Incidents: A Wildland assignment is designed for wildland fires, fires with wildland/urban interface exposures or grass, tree, vegetation fires during a Red Flag Period. A wildland assignment is an incident that requires or has the potential to require the response of numerous apparatus and personnel from multiple jurisdictions. A wildland assignment may be requested by the duty officer, command officer or be dispatched initially by Alarm if information supports the response. Resources requested may need to be obtained from other fire departments, state or federal agencies, these responses should be coordinated through command. o Minimum dispatch requirement: 2 Engines, 2 Brush Trucks, 1 Command Officer o Wildland Incidents Include: Brush Fire (Red Flag Period Only) Vegetation Fire (Red Flag Period Only)

6 Grass Fire (Red Flag Period Only) Tree Fire (Red Flag Period Only) Wildland Assignment Airport Incidents: An airport response is categorized into one of three types. Airport responses can also be used for any aircraft incident even if it occurs off airport property. o Alert One: This category is the least threatening of the three and should be used when there exists a low potential for a mishap to occur. Example: The landing gear light is not on, indicating that landing gear may not be locked into position. Minimum dispatch requirement: 1 Engine, 1 ARFF Unit, 1 Command Officer o Aircraft Rescue Fire Fighting Unit o Alert Two: This category is more severe and should be used when the potential for a mishap is high. Example: The landing gear will not engage at all. Minimum dispatch requirement: 2 Engines, 1 ARFF Unit, 1 Rescue, 2 Command Officers o Alert Three: This category is the most severe and should be used when a mishap has occurred. Example: The aircraft has crashed or a crash is imminent. Minimum dispatch requirement: 2 Engines, 1 ARFF Unit, 1 Rescue, 2 Command Officers Special Request Incidents: Special request calls are ones where only EMS is needed and not Fire. These will include airport transports and inter-facility transports. For these call types, place the Arrowhead unit OOS in RIMS, do not make an incident. o Minimum dispatch requirement: 1 Rescue/Ambulance Unit DISPATCH PROCEDURE & TEXT The WMAAC follows a set procedure for dispatching Fire/EMS calls. Due to the fact that several agencies share Channel 1 for dispatching calls, we must keep radio traffic to a minimum and the procedure must be followed exactly, any extra information should be saved for use on another channel. Initial tone outs will follow this preset structure: Press tone button for appropriate station(s) Say - Units, Channel, Response mode, Call Type, Address, Units, Channel Example: EN15, Medic, Ch 3, Delta Response, Heart Problems, 150 N 6 th St, EN15, Medic, Ch3 After pressing tone buttons, log in the call comments Toned Out, this will assist in Fire Departments tracking the time calls were actually dispatched. Assign units to the call as they respond on the radio that they are enroute or copied the call. Assign units by clicking the Dispatch button on the incident screen and typing in unit numbers, unit numbers may appear if the address and call type have a valid run card. Text Messages: A text message must be sent to responding units on all Fire/EMS calls. RIMS has the capability to pull information from the incident and send it in text page form to units responding. When dispatching a call via the radio, send a text page using the following procedure: Open the desired incident Click on the Page 2 tab at the top Page 6

7 Click on the Send Page button, the following box will appear: Select groups to send the page to in the right hand column, select multiple groups by holding down CTRL as you click group names. Once all groups have been selected, click on Send. This process will pull the location, cross streets, city, map box, call type and description section of the call and send it via text messages to all phone numbers programmed into the system. After sending text page, go back into the incident, and add a comment advising Text Sent Free Form Text Messaging: If a call has lengthy directions or patient info, after sending the initial page, a free form message can be sent with further information about the call or directions. To send a free form text message, use the following process: Click on the Other tab in RIMS Click on Send Pager Message, the following box will appear: On the right hand side, click on the groups you desire to send the page to, hold down CTRL while clicking on groups to select multiple groups. Individual recipients may be selected on the right side as well. Type the desired message in the message box, and click Send Page 7

8 TONES The dispatch radio screen has pre-programmed tones to be used for dispatching out Fire/EMS calls. The tone buttons used for fire are located about halfway down the screen and run most of the way across the screen. The buttons are of various colors and serve specific purposes. The tone buttons are programmed to sound for specific lengths of time and on specific channels. Heber Fire: To be used for all Heber Overgaard Fire and EMS calls. Tone will sound on Heber channel 8, and all calls are to be dispatched on channel 8. TMFD All Call: To be used for all Timber Mesa Fire Department 1 st Alarm assignments including 1 st Alarm medicals and upgrades to 1 st Alarms or 2 nd Alarms. Tone will sound on Fire Porter channel 1. TMFD STN 15: To be used for Timber Mesa Fire Station 15 calls, these are calls where EN15 is to respond. Tone will sound on Fire Porter channel 1. TMFD STN 14: To be used for Timber Mesa Fire Station 14 calls, these are calls where EN14 is to respond. Tone will sound on Fire Porter channel 1. TMFD STN 16: To be used for Timber Mesa Fire Station 16 calls, currently this station is not staffed, and this button should not be used. Tone will sound on Fire Porter channel 1. TMFD STN 17: To be used for Timber Mesa Fire calls in the Linden area. Tone will sound on Fire Porter channel 1. Wht Mtn Lakes: To be used for White Mountain Lakes Fire calls. Tone will sound on Fire Porter ch 1. EMS: To be used for any call that Arrowhead EMS is responding to, Arrowhead responds to calls in all jurisdictions we dispatch for, except Heber Overgaard. Tone will sound on Fire Porter channel 1. Clay Springs: To be used for Clay Springs Pinedale Fire calls (Calls where Arrowhead EMS is not responding). Tone will sound on Fire Porter channel 1 and on Clay Springs channel 7. Clay Springs EMS: This tone is a combination of the Clay springs tone and the Arrowhead EMS tone, to be used for all calls that both Arrowhead EMS and Clay Springs Pinedale Fire are responding to. Tone will sound on Fire Porter channel 1 and on Clay Springs channel 7. UNIT STATUSES & COMMENT LOGGING Once a call has been toned out, units will come up on the radio and advise enroute, you will need to assign them to the call in RIMS in order to properly log their status. This can be accomplished in a few different ways, in the call itself, press the Dispatch button and a box will pop up, if a run card is active for the location, the box will have the run card units listed and you can hit ok if all are enroute, if not all have answered on the radio, simply remove the ones not enroute yet and hit ok. Another way of assigning units to a call is to find the unit in the list of units and right click on it, then in the pop up box, left click on the call desired. Assigning units to a call may show their status as disp if they have an MDT connected, if this occurs, right click on the unit and change their status to enroute for proper time logging. When units address SLPD Dispatch on the radio, they will call us Alarm Central, this is also the way we will address ourselves when contacting Fire/EMS personnel on the radio. PLPD dispatch shares Fire Porter channel 1 with us, and they will be addressed as Alarm South, we do not require all transmissions to Alarm South to be logged or typed up, however listen for Alarm South to tone out any of our agencies for assistance. When units come over the radio, they will use the format, Hey you, this is me, for example, Alarm Central, EN15, this means EN15 is trying to contact us (Alarm Central). To acknowledge a unit after they have called, simply come back on the radio and say the unit number, you may also add wording such as go ahead if desired. If you need to contact a unit in the field that has not contacted you first, you will use the same Hey you, this is me format, come across the radio and call for the unit desired, for example EN15, Alarm Central. Once a unit has answered you, the next transmission will be just relaying the message you have for that unit, there is no specific Page 8

9 formal way to speak to units, try to be brief to keep radio traffic to a minimum in case other units are trying to clear the channel. When units advise of a change of status, such as enroute or on scene, log the status in RIMS, using the statuses that populate when right clicking on a unit. When working Fire/EMS incidents, anything that units say over the radio shall be considered important and logged in a comment in the incident. If units are talking to each other and you do not understand their transmissions, it is not always necessary to come over the radio and ask for a repeat. However, if units are addressing Alarm Central, be sure that you understand what was said before acknowledging the unit, do not be afraid to ask a unit to repeat, we d rather have them repeat than have the message incorrect. RESOURCE REQUESTS Utility Companies: Units on scene may request electric company, gas company, cable or phone companies to be contacted if lines are hit or in danger of being hit. Fill these requests by looking up the appropriate company in the RIMS phone directory and asking for personnel to respond. Be sure to get an estimated time of arrival (ETA) for any resources responding. Gas Companies Unisource for Natural Gas needs, Griffins Propane for Propane Gas needs. Electric Companies Navopache Electric or APS (Arizona Public Service) Cable Cable One Phone Frontier or Cable One Helicopter Requests: Units on scene of major EMS calls may request helicopters be placed on standby or launched to transport patients to trauma centers outside our area. Units may also refer to helicopters as rotors. When units request helicopters, be sure to get a location of where the landing zone (LZ) will be set up. Dispatchers may initiate the call to have the unit placed on standby if a location is yet to be determined, in order to reserve the closest helicopter, then call back with more updated LZ info. SLPD Dispatch uses a rotation between Native Air and AirEvac for helicopter responses, Native Air will be used on even days and AirEvac will be used on odd days of the month. No matter which company is needed, we only need to call AirEvac dispatch to request a unit, we will advise them if we need Native or AirEvac depending on the day. The phones at consoles 1&2 are equipped with an AirEvac ring down line, selecting the line labeled Air Vac and the phone will automatically ring to their dispatch. This line is a regular incoming line and may sometimes ring with nonemergency calls. The AirEvac dispatcher will need to know if the request is for a launch or a standby, the location with GPS coordinates if possible, and the ground contact (the unit they will call over the radio during landing, will normally be command on scene). For helicopter requests from Heber Overgaard Fire Department only use AirEvac, if AirEvac is not available, ask for next closest and use Native Air as a last resort. Wildland Fire Resource Requests: SLPD Dispatch is the central answering service for Navajo County for wildland fire requests. Arizona Dispatch or Arizona State Fire Dispatch will call and request wildland fire resources during wildland season (normally in summer). When a call comes in, get the caller name, call back number, type of resource needed, number of resources needed, and where the resources are needed. There are 4 area fire chiefs on a rotation for calling out personnel from the area, Chief Upham from Heber Overgaard Fire, Deputy Chief Wood from Timber Mesa Fire, Assistant Chief Brandon Green from White Mountain Lakes Fire, and Chief Morgan from Pinetop Fire. There is a RIMS text messaging group for these 4 fire chiefs, when we get a call from AZ Dispatch, we are to send a free form RIMS text to the Wildland Fire Resource group with all the information received in the call from AZ Dispatch. The on call chief has 5 minutes from the time of page to call us back and advise they received the page, if they do not respond within 5 minutes, send another page. Once we have spoken to one of the chiefs on call and relayed information, we do not have to do anything else. An incident does not need to be made until a unit advises they are out of service for a wildland assignment. Page 9

10 Mutual-Aid Requests: All agencies in the WMAAC work under a mutual aid system, meaning that all agencies may cross over into each other s boundaries to assist in times of emergency. If there is a call in an area and all units are out on calls, the next closest unit shall be utilized in order to maintain a high level of service and to ensure that no calls go without a response. We can utilize Pinetop, Vernon, Snowflake, Taylor and Forest Lakes units to assist in calls in the areas we dispatch for if needed. PLPD may also request our units respond to assist Lakeside or Pinetop on calls, listen for these requests to come over Fire Porter channel 1. If an incident grows past what resources in our area or in the WMAAC can handle, Command will advise to contact Navajo County Emergency Management and they will coordinate State resources to respond. BURN PERMITS Area agencies will issue burn permits to citizens in the area that would like to burn landscaping materials as they care for their properties. Each agency is responsible for keeping track of their own burn permits and educating the permit owner on the rules of burning. Anytime we receive a smoke or fire report, send a unit to investigate even if the caller advises they may have a burn permit. In Red Flag periods and when cities have enacted emergency burn restrictions, burn permits become void and the owners are not able to burn until the restrictions have been lifted, during these times, send units on any and all reports of smoke or fire. Page 10