PREVENT ALL INJURIES IN THE KITCHEN. GO HOME SAFE AND HEALTHY.

Transcription

1 PREVENT ALL INJURIES IN THE KITCHEN. GO HOME SAFE AND HEALTHY.

2 防止厨房工伤事故 安全和健康地工作

3 AGENDA 议程 Company Profile Risk Management Kitchen WSH Best Practices Building & Advancing A Total WSH Culture

4 COMPANY PROFILE 公司简介

5 COMPANY PROFILE 公司简介 MANDARIN ORIENTAL, SINGAPORE 文华东方大酒店 Located at the heart of Marina Bay with spectacular views of Singapore s skyline 468 Guestrooms and 59 Suites 5 Restaurants and 2 Bars 1 Ballroom and 14 Function rooms Spa and Wellness centre 489 Full Time Employees

6 COMPANY PROFILE 公司简介 GROUP RISK MANAGEMENT POLICY 风险管理政策 It is Mandarin Oriental Hotel Group s policy to protect and preserve both tangible and intangible assets from loss or damage that could affect its stakeholders, be employees, guests, shareholders, business partners or the community in which it operates.

7 RISK MANAGEMENT 风险管理

8 RISK MANAGEMENT 风险管理 RISK ASSESSMENT WORK ACTIVITIES 风险评估 - 厨房工作表 Cooking Handling of sharp / broken object Handling of hot object / liquid Manual handling, transportation of goods Operation of kitchen equipment Usage of ladder Working in walk-in chiller / freezer Handling & usage of sanitizing chemical

9 RISK MANAGEMENT 风险管理 RA - COOKING USING GAS-FIRED STOVE 风险评估 - 使用燃气灶烹饪 Hazards 危害 Normal Condition 正常情况 Hot Oil, Fatigue Abnormal Condition 异常情况 Carbon Monoxide, Carbon Dioxide, Hot Environment (ventilation / kitchen exhaust not working) Emergency Conditions 紧急情况 Fire (unattended cooking, gas leakage) Carbon Dioxide (fire suppression system activation)

10 RISK MANAGEMENT 风险管理 RA - COOKING USING GAS-FIRED STOVE 风险评估 - 使用燃气灶烹饪 Risk Controls 风险控制 1. Elimination / Substitution 消除 / 替代危害 Replaced carbon dioxide with wet chemical fire suppression 2. Engineering Controls 工程控制 Ventilation & kitchen exhaust fans monitored by Building Management System Safety interlock of kitchen exhaust & fire suppression system with gas supply Bypass valve for gas supply locked & handle removed Gas leak detection system (oxygen, flammable gas)

11 RISK MANAGEMENT 风险管理 RA - COOKING USING GAS-FIRED STOVE 风险评估 - 使用燃气灶烹饪 Risk Controls 风险控制 3. Administrative Controls 行政控制 Procedure & training for kitchen colleagues, including actions to be taken during abnormal or emergency conditions Training & simulation exercise for Company Emergency Response Team (CERT) to respond to emergencies in kitchen Code of Conduct communication (i.e. non-tampering of equipment) 4. Human Factor Controls 人为因素控制 Ongoing oversight & supervision by Executive Chef & outlet chefs

12 RISK MANAGEMENT 风险管理 RISK ASSESSMENT REVIEW 风险评估 - 回顾与更新 Annual review of risk assessments Ad-Hoc Reviews After an incident Before purchasing a new chemical or equipment International or local WSH news / reports WSH Bulletin

13 KITCHEN WSH BEST PRACTICES 厨房安全与卫生良好措施 厨房安全践

14 KITCHEN WSH BEST PRACTICES 厨房安全与卫生良好措施 OPERATIONAL CONTROLS 运行控制 Preventive Maintenance of Kitchen Equipment Kitchen exhaust fan - monthly Kitchen hood and duct cleaning - every 4 to 6 months Fire suppression system - every 6 months Gas leak detection system - every 6 months Gas piping and equipment - annually Kitchen Temperature & Humidity Monitoring Online monitoring with data loggers Indoor Air Quality testing every 2 years

15 KITCHEN WSH BEST PRACTICES 厨房安全与卫生良好措施 OPERATIONAL CONTROLS 运行控制 Electrical Safety Infrared thermographic inspection annually Portable Appliance Testing every 6 months to 1 year Chemical Safety & PPE WSH review for new chemical or PPE Hazard communication, SDS update every 5 years Ladder Safety WSH review for new ladder / step stool Ladder inspections pre-use and quarterly

16 KITCHEN WSH BEST PRACTICES 厨房安全与卫生良好措施 LEARNING & DEVELOPMENT 安全培训 Work Safely Training for new colleagues and annual refresher Departmental WSH Training Kitchen Fire Safety Slip, Trips and Falls, Safe Use of Ladders Safe Use of Knives Safe Operation of Kitchen Equipment, Electrical Safety Manual Handling Chemical Safety Mold and Mildew Identification

17 KITCHEN WSH BEST PRACTICES 厨房安全与卫生良好措施 COMMUNICATION AND AWARENESS 讯息交流与安全意识 Communication Departmental Briefing Risk Management Committee Meeting WSH Bulletin Board TV Screenings of WSH commercials

18 KITCHEN WSH BEST PRACTICES 厨房安全与卫生良好措施 EMERGENCY PREPAREDNESS & RESPONSE 应急准备与响应 CERT WSQ Training & annual refresher Weekly CERT exercise Six monthly CERT exercise with fire evacuation drill Business Continuity Management (BCM) Training for kitchen-related scenarios (e.g. fire, gas supply failure, etc.)

19 KITCHEN WSH BEST PRACTICES 厨房安全与卫生良好措施 INTERNAL INSPECTIONS AND AUDITS 内部安全与卫生审计 Twice a week unannounced walkthrough Random selection of kitchen Integrated Safety, Health, Hygiene and Environment inspection Conducted by multi-disciplinary team Each kitchen is scored accordingly to number and severity of findings Scores are reviewed in RMC meeting with the management

20 KITCHEN WSH BEST PRACTICES 厨房安全与卫生良好措施 EXTERNAL INSPECTIONS AND AUDITS 外部机构安全与卫生审计 Annual unannounced audit similar to mystery shopper concept Conducted by third party UK auditor Duration is 5 full days, covering scope of fire safety, health & safety, HACCP, environment, security, BCM, spa & pool Hotel will be scored accordingly to level of compliance with corporate & local requirements Audit performance is part of the hotel management s Key Performance Indicator (KPI).

21 BUILDING AND ADVANCING A TOTAL WSH CULTURE 建立与促进良好的安全和健康文化

22 BUILDING AND ADVANCING A TOTAL WSH CULTURE 建立与促进良好的安全和健康文化 COMPANY CULTURE 企业文化 People internalising guiding principles as a way of life How people make decisions What people do when no one is watching A TOTAL WSH CULTURE 安全和健康文化 Being Healthy, Working Safely is a norm Source of pride and employee ownership Exceptions are visible and challenged Continuous improvement

23 BUILDING AND ADVANCING A TOTAL WSH CULTURE 建立与促进良好的安全和健康文化 RECIPE FOR A TOTAL WSH CULTURE 良好安全和健康文化的食谱 Leadership shapes the culture Walk the Talk What you do speaks so loudly that I cannot hear what you say. - Ralph Waldo Emerson Ownership of WSH programmes Colleague engagements & follow through on feedbacks Positive reinforcements & recognitions

24 PREVENT ALL INJURIES IN THE KITCHEN. GO HOME SAFE AND HEALTHY. THANK YOU