Swan/Axis Repairs Standards

Transcription

1 Swan/Axis s Bathroom or renew bath Routine electric over bath shower Routine shower tray Urgent 5 5 or replace shower screen or door Routine Renew shower curtain and/or rail Urgent Renew flexible shower hoses and head (excludes fixed shower heads) Urgent or renew wash hand basin Routine or renew WC pan & cistern Routine or replace tap to basin or bath Routine Rewasher tap to bath or basin Routine Renew mastic sealant to basin, bath or shower Routine Renew toilet seat (including tightening and adjusting) and Urgent toilet roll holder Clear blockage to basin, bath or shower Urgent Clear blocked WC Urgent Clear blocked WC (where tenant has tried to clear and problem remains) Immediate 4 Hours 4 Hours Renew plug & chain to basin or bath Routine Renew bath panel and frame support Routine Replace defective wall tiles Routine Burst pipe where you cannot stop the leak by turning off the stop cock Immediate 4 Hours 4 Hours Minor leak to hot and cold water pipe including running overflow Urgent 5 vinyl floor covering Routine or replace bathroom cabinets or shaver lights Routine 1

2 Swan/Axis s Kitchen kitchen unit, door, drawer front and worktops Routine or renew sink Routine or replace tap to sink Routine Rewasher tap to sink Routine Renew mastic sealant to sink or worktop Routine Clear blockage to sink Urgent Renew plug & chain to sink Routine Replace defective tiled splashback Routine Burst pipe where you cannot stop the leak by turning off the stop cock Immediate 4 Hours 4 Hours Minor leak to hot and cold water pipes Urgent 5 5 vinyl floor covering Routine cooker, hob or extractor unit (only where fitted by Swan) Urgent 5 5 or replace pelmet lights to kitchen cabinets Routine 2

3 Swan/Axis s Electrics Total loss of power supply to property Immediate 4 Hours 4 Hours Partial loss of power or lighting to property Emergency 1 1 Defective electrical fittings (only those fitted by Swan) or minor electrical faults i.e. socket, light switch etc. Urgent 5 5 Electrical test after a leak Emergency 1 1 or replace immersion heater (where supplementary source to gas heating) Routine electric night storage heating or convection heater Emergency 1 1 TV aerial (non communal) Urgent Heating or renew mains wired smoke alarm or CO alarm Emergency 1 1 or renew battery operated smoke alarm or CO alarm Urgent or replace extractor fan (any location) Routine Replace light bulbs, flourescent tubes, starters, appliance Urgent fuses or battery operated door bells Moving electric or gas meter Routine Total loss of heating and/or hot water Emergency 1 1 Loss of heating or any repair to a single heat source (i.e. individual radiator, night storage heater or convector) Urgent 5 5 Bleeding radiators and resetting heating time clocks and Urgent programmers Gas leak (follow up to Transco attending) Immediate 4 Hours 4 Hours Sweeping chimneys (if used by resident as an open fire) Urgent Renew gas bayonet and cap Urgent 5 5 3

4 Swan/Axis s Windows Board up window Immediate 4 Hours 4 Hours Make safe window Emergency 1 1 ing any damage caused by the police forcing entry to the premises for any reason Emergency (including ease and adjust) or renew window, frame, catches, hinges or locks Routine Draughtproofing (if fitted with original window) Routine Draughtproofing (if not fitted with original window) Reglaze window following board-up (except where crime reference number is provided) Routine Replace misted double glazed unit Routine or renew window vent Routine Oiling hinges Routine or renew skylight or velux light window Routine

5 Swan/Axis s Doors Plumbing repairs & leaks Board up front or back door Immediate 4 Hours 4 Hours Make safe front or back door Emergency 1 1 ing any damage caused by the police forcing entry to the premises for any reason Emergency Replace defective lock to front or back door Emergency 1 1 Replace lock to front or back door (as a result of lost or stolen keys) Replacing lost keys (including ease and adjust) or renew front, back or Routine internal door, frame, catches, hinges or locks or renew internal door handles Routine Draughtproofing (if fitted with original door) Routine Draughtproofing (if not fitted with original door) Reglaze window (following board-up) Routine Replace misted double glazed unit Routine Oiling hinges Routine Shaving off the bottom of a door to fit over carpets Routine Additional security, such as locks, chains and spy hole Urgent Burst pipe where you cannot stop the leak by turning off the stop cock Immediate 4 Hours 4 Hours Minor leak to hot and cold water pipe including running Urgent overflow 5 5 Overhaul stopcocks and gate valves Routine Trace and remedy air locks and water hammer Routine or renew water storage tank Routine Aquavac following leak Urgent 5 5 5

6 Swan/Axis s Drainage and Guttering Clear blocked soil vent pipe Emergency 1 1 Clear blocked drain or manhole Emergency 1 1 Clear blocked gulley Urgent 5 5 Replace manhole cover in garden (following make safe) Routine Roofing Stairs & Woodwork Clear any back-surging drain Immediate 4 Hours 4 Hours Clear blocked guttering or downpipe Urgent 5 5 or replace defective guttering or downpipe Urgent 5 5 or replace gulley surround or gulley grid Urgent 5 5 roof leak causing serious water penetration Urgent 5 5 roof leak causing minor water penetration Routine or replace fascias, soffits and bargeboards Routine defective chimney (including pointing, renewing chimney pots, flashings and soakers) Routine s to timber stairs, newel posts, balustrades, Routine balusters, hand rails and strings or replace curtain rails, curtain battens and curtain hooks Routine or replace skirtings, architraves, picture rails and Routine dado rails or replacement of timber floorboards Routine

7 Swan/Axis s Gardens Decorations or repoint brickwork Routine or relay uneven rear path and patio Routine or relay uneven front path or driveway (where installed by Swan) Routine or replace front gate (where we provide them) Routine Gates (where we provide them) boundary walls and fences where they are next to land we own (excludes neighbouring Swan residential properties) or where they Routine are next to footpaths, rights of way, garage access ways or unadopted highways s to any form of timber decking, trellis work, pergolas or other garden features, structures, ornaments or the like Garages, sheds, bin stores and outbuildings (where we provide them) though we may remove them if they become unsafe Routine or replace any form of clothes line including tidydrys and rotary clothes driers Routine Maintenance and upkeep of gardens, including grass cutting, pruning and weeding of borders, shrubs, hedges, ivy and trees Routine Removal of rubbish and debris Routine s to garage doors and door locks Routine or replacement of dustbins, waterbutts and other Routine receptacle Internal decorations to all parts of the property Making good decorations following a repair (except where caused by subsidence or structual defect) Routine 7

8 Swan/Axis s White Goods & Furniture Flooring or replacement of any item of furniture or domestic electrical appliance (except where provided by Swan) Routine or replacement of any domestic electrical item provided by Swan Urgent 5 5 electrical appliances fitted as part of any adaptation works (includes items such as chair and stair lifts, baths Urgent 5 5 and hoists) s to stair lifts and through floor lifts Emergency 1 1 or replace carpets, laminated wood flooring or any other floor finish (excludes kitchen and bathroom) Routine Plastering Asbestos Pest Control Vinyl flooring repair to kitchen or bathroom Routine Minor cracks to plastered walls and ceilings (excludes structural cracks) Routine s to artex Routine or replacing plaster coving Routine Removal of polystyrene ceiling tiles and coving Routine Report of damaged asbestos requiring test Routine Removal of asbestos Routine Infestation of ants, wasps, bees, fleas, mice, maggots, rats, cockroaches, birds nests and squirrels, or any other form Urgent of pest infestation 8

9 Swan/Axis s Communal s Burst pipe causing serious flood/water leak Immediate 4 Hours 4 Hours Gas leak (follow up to Transco attending) Immediate 4 Hours 4 Hours Sewage overflowing Immediate 4 Hours 4 Hours Clear blocked drain or gulley Emergency 1 1 Total electrical supply failure Immediate 4 Hours 4 Hours Total loss of lighting Immediate 4 Hours 4 Hours or replacement of any electrical fitting Urgent 5 5 Attend to person trapped in lift Immediate 4 Hours 4 Hours Non-operation of lift including lift lighting Emergency 1 1 Loss of water supply (except where the result of interruption by the utilities) Emergency 1 1 s to communal floor coverings (causing trip hazard) Emergency 1 1 s to communal floor coverings (non-hazardous) Routine s to Fire safety equipment system and installation Emergency 1 1 s to TV aerial systems Emergency 1 1 or replacment of laundry equipment Emergency 1 1 Door entry (preventing access) Immediate 4 Hours 4 Hours Door entry (access available, but system inoperable) Urgent 5 5 Door entry - fob replacement Unless system fault) Urgent s to CCTV system Routine or replacement of boundaries, paths, fences or gates Routine 20 or replacement of communal washing line/ drying facilities Routine 20 s to bin stores and bin chutes Routine Minor roof repairs (limited water penetration) Routine Major roof repairs (excessive water penetration) Urgent 5 5 (including ease and adjust) or renew window, frame, catches, hinges or locks Routine

10 Swan/Axis s Communal s (continued) Reglaze any window or door Urgent 5 5 Any non-essential repairs not listed above Routine