Genesis DM Installation Readiness

Transcription

1 Genesis DM Installation Readiness Step by Step Readiness Honeywell International All Rights Reserved CP410.01

2 Overview Who should attend this presentation? Installers of Genesis DM monitors Initial introduction Refresher on what's new Telehealth Clinicians Understand the steps necessary for a successful installation Coaching patients during day-to-day operations Agenda Review Genesis DM monitor exterior, i.e. face, buttons, ports Identify peripherals and cables Evaluate transmission options and necessary devices Program the monitor, including the clock time Use the setup wizard for the first time / every time Honeywell International All Rights Reserved CP410.01

3 Resources to have on hand Genesis DM monitor with all peripheral options BP cuff (do you have various size options available) SpO2 (Oxygen) Oxygen sensor (can be a flexible version or a clamshell clip version) Assembly cable that attaches the sensor to the monitor (has a S/N) Scale (may be wired or wireless) Wired will be a white cable with a blue tip Wireless (identified by BT on the bottom) will require a power cable or 4 AA batteries AND the Bluetooth receiver dongle Transmission options: Phone line, GPRS or Bridge Modem Genesis DM Programming and Troubleshooting Guide Available on the website or from customer service Honeywell International All Rights Reserved CP410.01

4 Genesis DM Telemonitor v4.15 Supporting More Peripherals for More Patient Needs Accuro HRS-305 Scale Bariatric patient support Wireless Bluetooth 1,000lb Limit Handrails Lightweight New Roche Glucometers Accu-Chek Nano Accu-Chek Compact Plus Accu-Chek Aviva Plus Honeywell International All Rights Reserved CP410.01

5 Genesis DM Additional Glucometers Honeywell International All Rights Reserved CP410.01

6 Genesis DM Telemonitor - Handrail Scale The Genesis DM is now compatible with the Accuro handrail scale: More information: Note: The scale can be used wirelessly with the Bluetooth Adapter ( B1) and Adapter Cable ( B1). Both may be purchased from the HomMed Accessory Order Form Honeywell International All Rights Reserved CP410.01

7 Video Resource # 1 of 3 The Genesis DM: Installation Instructions and Attaching Peripherals We will begin with a quick 5-minute video reviewing the basics of the monitor, setup and peripherals Honeywell International All Rights Reserved CP410.01

8 Reviewing the monitor Refer to your Programming Guide: 1. Displays blood pressure as systolic and diastolic in mmhg 2. Green START key starts a blood pressure reading; Enters/exits Setup Mode (pressed with YES key) 3. Red STOP key stops blood pressure reading and deflates the cuff 4. Grey MANUAL key enters Manual Mode; Exits a menu in Setup Mode 5. Scale displays weight 6. Blue RETEST key starts an unscheduled monitoring session; Selects a menu option in Setup Mode 7. Black NO key records a no answer; DOWN scroll key in Setup Mode 8. White YES key records a yes answer; UP scroll key in Setup Mode; Enters/exits Setup Mode (pressed with START key) 9. BPM displays the pulse rate. If optional Sp02 is attached, a pulse strength bar appears next to the pulse rate number during Sp02 collection. 10. SpO2 Displays oxygen saturation measurement Honeywell International All Rights Reserved CP410.01

9 Reviewing the monitor Refer to your Programming Guide: 1. The Modem connection for a standard phone cord, or 3G Wireless Bridge modem. 2. The COM-A port is for a Wireless GPRS modem or external devices that connect to the Genesis DM monitor. 3. The power cord goes here. Use the power supply provided by Honeywell. 4. The first isolated port is a Scale port. A Bluetooth adapter may also be connected to this port if using a wireless scale. COM1 and COM2 allow a patient to use an external device like the Oximeter connected to the monitor. Most often the SpO2 connects to COM Honeywell International All Rights Reserved CP410.01

10 Evaluating Wireless Transmission Options Are you prepared for the wireless transition? As early as 2016, landline phone service may start to be phased out. Honeywell cellular modems will transmit data from the monitor to LifeStream without the need for a landline connection. From the Cellular Modem Guide: Cellular Bridge Modem Features a built-in signal strength meter and latest cellular tech. Utilizes Modem Port GPRS Modem Utilizes COM A Port Honeywell International All Rights Reserved CP410.01

11 Peripherals Glucose Meters: Bayer Ascensia Breeze 2 Bayer Ascensia Contour NiPro Diagnostics True Track Smart System LifeScan One Touch Ultra2 Roche Accu-Chek Nano Roche Accu-Chek Avivia Plus Roche Accu-Chek Compact Plus Weight Scales: HomMed Wireless Bluetooth Scale (500lb limit) HomMed Wired Scale (500lb limit) Accuro Wireless Bluetooth Handrail Scale (1000lb limit)* Integrated Blood Pressure Pulse Oximeter Finger Probe Envitech Slide On Card Reader Temperature Exergen External Scanner Wireless Communication: GPRS Cellular Modem Cellular Bridge Modem Accessory Order Form: Connecting cables HomMed scales and cables Bluetooth cables GPRS or Bridge Modems and cables Finger Probes Blood Pressure Cuffs (variety of sizes) Card Readers Purchase glucometers, handrail scale and temperature reader from the manufacturer. Some Genesis DM peripherals may be discontinued by the manufacturer. Check with customer service if using a device not listed here. When in doubt, contact customer service to ensure compatibility with the Genesis DM Honeywell International All Rights Reserved CP410.01

12 Video Resource # 2 of 3 The Genesis DM: Programming the Monitor and Peripherals 14 minute video reviewing Programming the Monitor Have your Programming guide open to the Menu Chart: Honeywell International All Rights Reserved CP410.01

13 Program the Monitor Clock Time Access this Chart Online: Honeywell International All Rights Reserved CP410.01

14 Video Resource # 3 of 3 The Genesis DM: Using the Set-up Wizard and Pairing a Wireless Scale minute video reviewing use of the Setup Wizard and the Bluetooth Wireless Scale It is recommended to use the Setup Wizard To insure transmission connectivity To verify all peripherals are connected properly To pull in any remote programming done at LifeStream To send a test message To sync the monitor and LifeStream The Wireless scale should be less than 30 feet from the monitor, and have only required Bluetooth devices in the room Honeywell International All Rights Reserved CP410.01

15 Troubleshooting FAQ Don't hesitate to call. We're here for you 24/7 There is no charge for calling Technical Support Many problems can be resolved during the call. Call and Dial 1 for Technical Support Tips When Calling.. Call when you first sense that you may be spinning your wheels. Be Prepared. We re probably going to ask for the serial number of the monitor and/or the peripheral that is misbehaving. We may ask you to do something you ve already tried (like turn it off and back on.) Sometimes we need to get the equipment back to a known starting point to troubleshoot most efficiently. It is very likely we have seen your issue before and know how to approach a problem you might run into Honeywell International All Rights Reserved CP410.01

16 Troubleshooting FAQ E303 E300 No Communications Found Check the phone connection or attach GPRS Antenna. Issue with no dial tone. Modem Failed Self-Test E604 Failed communication with the modem. #1 Listen to the Dial Tone. Is there any stuttering or beeping at the beginning? Are there only cordless handsets in use? Is there really a dial tone coming in to the monitor? #2 You may first encounter E604. If you do, restart the monitor and watch for E300 after Starting Genesis DM. Call Tech Support. For a white Genesis or Sentry monitor, add a DSL filter E603 User Name/Password is Incorrect #3 This could be an issue with the phone number programmed into the monitor. Call Tech Support. This is usually an easy fix. E351 SIM Card is Not Inserted or Malfunctioning #4 Restart the GPRS and the monitor. If that doesn t work, call Tech Support for a SIM card reset. This can also can be caused by a weak signal. E352 No Signal or GPRS Svc Not Avail #5 Use the Bridge Modem to locate a strong signal, or try to locate near a window. E611 No Modem Connection with #6 Noisy or incompatible phone service. Host Add a DSL filter (or two). Same applies for many of the errors in the E6xx range. E207 Scale Not Configured #7 Run the Setup Wizard. E211 Lost communication with NIBP #8 Call Tech Support. E216 NIBP Cuff Leak #9 Try a different cuff. If the error persists, call Tech Support Honeywell International All Rights Reserved CP410.01

17 Troubleshooting FAQ E218 E219 E602 NIBP Noise NIBP Weak Signal Connection Failed for Unknown Reason #10 These are usually patient related. To rule out a hardware problem, take a blood pressure reading on a family member or yourself. If it works, the patient may have something that makes them a poor candidate for automated blood pressure measurement. Certain arrhythmias (like A-Fib) can cause this as well as tremors, moving or talking during the measurement or a loose or improperly positions cuff. You could also try a different cuff or the opposite arm if not contraindicated. #11 Try the connection again. This is usually a temporary problem. There could also be a noisy phone line or a weak GPRS signal. E609 No Answer from Remote Host #12 Are you somewhere where you need to dial a 9, etc to get an outside line? Check the dial type (almost always Tone) or the Phone Prefix. The phone prefix should be all underlines if no prefix is needed, otherwise the number is followed by a comma. E910 Text Files Missing or Corrupt #13 Clean the media card s contacts (or simply reseat the card). E231 Lost Communication with SpO2 #14 Check programming in the Option menu. board Check for missing/bent pin in round connector. E610 No Sound After Answer #15 Check the dial type since this is often a tone issue. Check the phone prefix as recommended in E609. Dial out to a toll free number from the patient s phone E201 Disconnected Scale #16 Check inside the scale cable connector for bent or missing pins. Make sure the connector at the bottom of the scale is seated. Try a different scale or scale cable Honeywell International All Rights Reserved CP410.01

18 Troubleshooting GPRS General GPRS Guidelines Placement closer to a window is usually better. Apartment buildings & assisted living facilities are more challenging. Mobile Homes/Trailers are the hardest to get a signal. If you are having transmission trouble with a GPRS, skip the setup wizard. Let the monitor get to the Date/Time screen and see how many bars of signal strength you see. A flat line of 5 dashes equals zero bars of signal. About the older black rectangular GPRS modems If you see Check the phone connection or attach the GPRS antenna (E303): 1) Power down the GPRS and monitor. 2) Remove the cable from COM A and look inside the round connector. There should be 6 small metal pins. 3 sets of 2 evenly spaced. 3) Try a different GPRS cable if available. The rectangular GPRS modems need at least two bars of signal strength to transmit reliably. Make sure the power cord is not coiled or bunched up. Sometimes all it takes is restarting the GPRS & the monitor. Give the GPRS a second head start before powering up the monitor. About the newest 3G GPRS modems and the setup Wizard If you say Yes to the setup wizard, don t be surprised if you get an error or two. Simply press Yes to continue. It may take a couple tries. DO NOT restart the monitor or you begin the process again Honeywell International All Rights Reserved CP410.01

19 Wrap up Questions? Genesis DM Upgrades Upgrades occur automatically when unit is connected. If a unit has upgraded, the version number ( or ) will appear when the unit powers up, depending on the monitor hardware. Connect any disconnected units to a phone line and select Software Update from the Transmit Menu. Resources: The Honeywell website has all the resources we have referenced, including these slides: If you have not registered, do so today as this is only available to our current customers The Genesis DM manuals, guides and videos are all available at the website Contact your clinical consultant for more info. Customer Service Older units may require a no-cost upgrade kit from Honeywell Customer Service. Webinar Registration: Honeywell International All Rights Reserved CP410.01