Swan/Axis Repairs Standards

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1 Swan/Axis s s or renew bath or renew electric over bath shower or renew shower tray or renew tap to basin or bath Rewasher tap to bath or basin Renew mastic sealant to basin, bath or shower or renew toilet seat (including tightening and adjusting) and toilet roll holder Clear blocked basin, bath or shower (where tenant has tried to clear and problem remains) Clear blocked WC (where tenant has tried to clear and problem remains) Renew plug & chain to basin or bath Renew bath panel and frame support Replace defective wall tiles burst pipe where you cannot stop the leak by minor leak to hot and cold water pipe including running overflow or renew vinyl floor covering or renew bathroom cabinets or shaver lights where provided by Swan Kitchen or renew individual kitchen unit, door, drawer front and worktops or renew sink or renew tap to sink Rewasher tap to sink Renew mastic sealant to sink or worktop Clear blocked sink (where tenant has tried to clear and problem remains) Renew plug & chain to sink Replace defective wall tiles burst pipe where you cannot stop the leak by minor leak to hot and cold water pipes or renew vinyl floor covering or renew cooker, hob or extractor hood or similar type appliances (only where fitted and maintained by Swan) or renew pelmet lights to kitchen cabinets Electrics or renew shower curtain and/or rail or renew flexible shower hoses and head (excludes fixed shower heads) or renew WC pan & cistern or renew shower screen or door or renew wash hand basin Reinstate electrics following loss of power supply to property which includes lighting or power circuits or renew defective electrical fittings (only those fitted by Swan) or remedy minor electrical faults i.e. socket, light switch etc. Undertake electrical test after a leak or renew immersion heater (where supplementary source to gas boiler) immersion heater (where main source of hot water) 1

2 Electrics Swan/Axis s s Heating & Gas individual electric night storage heating or convection heater Renew individual electric night storage heating or convection heater or renew TV aerial, cable TV or Satellite TV installations (non communal) or renew mains wired smoke alarm or CO alarm or renew battery operated smoke alarm or CO alarm or replace extractor fan (any location) Replace light bulbs, flourescent tubes, starters, appliance fuses or battery operated door bells and other sundry electrical items Moving electric meter External security light where fitted by Swan are fitted as part of a Vulnerable Tenant Pack heating and/or hot water or renew any single heat source (i.e. including boiler, cylinder, individual radiator, night storage heater or convector) Bleeding radiators gas leak (follow up to Transco attending) Renew gas bayonet and cap Board up or make safe any window (where police/crime reference number is provided) (including ease and adjust) window, frame, catches, hinges or locks Renew any individual window complete Draughtproofing (if fitted with original window) Draughtproofing (if not fitted with original window) Reglaze window following boardup (except where police/crime reference number is provided) Replace misted double glazed unit or renew window vent Renew front or back door complete or renew internal door or door handles Draughtproofing (if fitted with original door) Oiling hinges Renew skylight or velux light window Board up or make safe any door (where police/crime reference number is provided) or renew any item (including glass/glazing) following any damage caused by the police forcing entry to the premises for any reason (including ease and adjust) door, frame, catches, hinges or locks Replace defective lock to front or back door Replace lock to front or back door (as a result of lost or stolen keys) Replace lost keys Replace lost keys skylight or velux light window or renew any item following any damage caused by the police forcing entry to the premises for any reason Doors Renew immersion heater (where main source of hot water) Sweeping chimneys (if used by resident as an open fire) Alterations or installation of gas supply for cooking appliance Moving gas meter Windows 2

3 Swan/Axis s s Draughtproofing (if not fitted with original door) Replace misted double glazed unit Shaving off the bottom of a door to fit over carpets Plumbing s & Leaks Trace and remedy air locks and water hammer or renew water storage tank Drainage and Clear blocked soil vent pipe Guttering Clear blocked drain or manhole (where tenant has contacted Utility Company and they have confirmed the issue is not their responsibility) Clear blocked gulley Carry out temporary repair to roof and or chimneys Carry out minor repair following roof leak (i.e. replacement of flashings or roof area not exceeding 1m2 in total) Carry out major repair following roof leak Make safe manhole cover where missing or defective Renew manhole cover (following make safe) Clear blocked guttering or downpipe or renew defective guttering or downpipe or renew gulley surround or gulley grid Roofing Make safe loose or defective stair, newel post, balustrade, balusters, handrail and strings causing potential hazard s to timber stairs, newel posts, balustrades, balusters, hand rails and strings or renew curtain rails, curtain battens and curtain hooks or renew skirtings, architraves, picture rails and dado rails Make safe loose or defective timber floorboards causing potential hazard or renew timber floorboards Renew fascias, soffits and bargeboards defective chimney (including pointing, renewing chimney pots, flashings and soakers) Gardens fascias, soffits and bargeboards Stairs & Woodwork Oiling hinges Additional security, such as locks, chains and spy hole Supply and fix fire proof letter box complete or front flap associated with a flat front door burst pipe where you cannot stop the leak by minor leak to hot and cold water pipe including running overflow Overhaul or renew stopcocks and gate valves or repoint brickwork or relay uneven rear path and patio Make safe uneven or defective front path or driveway (where installed by Swan) causing potential hazard or relay uneven front path or driveway (where installed by Swan) or renew front gate (where provided by Swan) or renew gates, boundary walls and fences (where owned by Swan) where they are next to land we own, next to footpaths, public land, rights of way, garage access ways or unadopted highways. (This excludes neighbouring Swan residential properties) or renew all other gates, fences and boundary walls including neighbouring Swan residential properties 3

4 Swan/Axis s s s to any form of timber decking, trellis work, pergolas or other garden features, structures, ornaments or the like garages, sheds, bin stores and outbuildings (where we provide them) though we may remove them if they become unsafe Renew garages, sheds, bin stores and outbuildings (where we provide them) though we may remove them if they become unsafe or renew any form of clothes line including tidydrys and rotary clothes driers Maintenance and upkeep of gardens, including grass cutting, pruning and weeding of borders, shrubs, hedges, ivy and trees Removal of rubbish and debris s or renew garage doors and door locks or renew of dustbins, waterbutts and other receptacle Decorations White Goods & Furniture Floor Coverings Plastering Internal decorations to all parts of the property Making good decorations following a repair (except where caused by subsidence, structural defect or water leak) Making good decorations following a repair where caused by subsidence, structural defect or water leak or renew of any item of furniture or domestic electrical appliance (only where fitted and maintained by Swan) or renew of any domestic electrical item provided by Swan electrical appliances fitted as part of any adaptation works (includes items such as baths and hoists) s to stair lifts and through floor lifts or renew carpets, laminated wood flooring or any other floor finish (excludes kitchen and bathroom) Minor cracks to plastered walls and ceilings (excludes structural cracks) Plaster repairs to walls and ceilings or renew plaster coving Renew plasterboard ceiling or plaster to entire plaster wall s to artex Removal of polystyrene ceiling tiles and coving Asbestos Investigate possible asbestos requiring test Pest Control Removal of asbestos Infestation of ants, wasps, bees, fleas, mice, maggots, rats, cockroaches, birds nests and squirrels, or any other form of pest infestation Communal s burst pipe gas leak (follow up to Transco attending) works to remedy sewage overflowing Clear blocked soil vent pipe Clear blocked drain or manhole (where tenant has contacted Utility Company and they have confirmed the issue is not their responsibility) Clear blocked gulley Make safe manhole cover where missing or defective Renew manhole cover (following make safe) Clear blocked guttering or downpipe or renew defective guttering or downpipe 4

5 Swan/Axis s s or renew gulley surround or gulley grid Reinstate electrics following loss of power supply to common parts which includes lighting or power circuits or renew any electrical fitting s to Fire safety equipment system and installation or renew defective parts to TV aerial systems Attend to person trapped in lift Nonoperation of lift including lift lighting Loss of water supply (except where the result of interruption by the utilities) Attend and make safe to communal floor coverings (causing trip hazard) s to communal floor coverings (nonhazardous) or renew parts of laundry equipment Attend to rectify fault to Door Entry System where preventing access Door entry (access available, but system inoperable) Door entry fob replacement (Unless system fault) or renew parts to CCTV system or renew parts to washing line/drying facilities s to bin stores and bin chutes Any nonessential repairs not listed above 5