Repair Responsibility Chart April 2018

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Mitchell O’Connor’
6 years ago
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1 Responsibility Chart pril 2018 This chart will help you to check which repairs you are for and which repairs we are for. There are different priorities for repairs. - mergency repairs which we will make safe within 24 hours - ll other repair work which will be carried out by agreed appointment (except communal areas) P - Planned work which we will contact you about in advance. Kitchens Gas or electric cooker point- Kitchen cupboards Fit extra cupboards Sink (bowl and drainer) Unless you fitted it Sinks plugs and chains Taps fit new washers Taps which cannot be turned extractor fan Unless you fitted it Bathrooms Bath and shower Unless you have Bath plugs and chains Toilet cisterns (ball valve and washers) Toilet not working (if there is only one in the property) Toilet not working (if there are two in the property) Taps fit new washers Taps which cannot be turned xtractor fan (internal) Unless it is an emergency mergency repairs which we will make safe within 24 hours ll other repair work which will be carried out by agreed appointment (except communal areas) with no job exceeding target date.

2 Responsibility Chart pril 2018 Plumbing No water supply Burst pipe, tank or cylinder Water cylinder or tank Downpipes (rain or soil) Guttering Blocked drains and sewers You must keep them clean. Hot-water supply Washing machine fittings Overflows Insulating or lagging pipes and tanks Toilet seats Bath panels Windows and doors Unless we fitted them Glass in windows and doors Unless broken by you, a family member or visitor Frames and fittings Fire doors in shared areas Insecure window, lock or door Replace lost keys or change a lock sk about rechargeable repairs. mergency repairs which we will make safe within 24 hours ll other repair work which will be carried out by agreed appointment (except communal areas) with no job exceeding target date.

3 Responsibility Chart pril 2018 lectrical Switches and sockets Unless dangerous Pull cords to light switches Immersion heaters Strip lights and starter motors Central heating back boiler We will make it safe and then repair as priority. Blocked flue to open fire or boiler ll other heating Call the Customer Service Centre for details. Inside structure Ceilings (repairs) Floors Not floor coverings you have fitted Skirting boards and architraves Stairs (inside) Unless dangerous Stair tread (rotten) Unless dangerous Handrail Floorboards Unless dangerous Plastering Tiles walls, splashbacks and window cills Unless you have mergency repairs which we will make safe within 24 hours ll other repair work which will be carried out by agreed appointment (except communal areas) with no job exceeding target date.

4 Responsibility Chart pril 2018 Outside and structure Brickwork and pointing Unless dangerous Walls Unless dangerous Chimney pots Unless dangerous Sweeping the chimney and Unless solid fuel flue Outside woodwork P Before painting is carried out Steps to entrances Unless dangerous Porches and canopies Unless you have Roof repairs (tile and felt Unless dangerous roofs) Roof insulation P Sheds Out buildings and stores P Unless dangerous Fencing P xcept in shared areas or if bordering a path Paths garden Paths from door to pavement Unless dangerous Gate - front Gate back & side Garages xtra garage lock TV aerial TV aerial (shared) mergency repairs which we will make safe within 24 hours ll other repair work which will be carried out by agreed appointment (except communal areas) with no job exceeding target date.

5 Responsibility Chart pril 2018 Priority Comment Other Inside decorating Outside decorating or rendering Gardens P Clothes lines, posts and hooks Drives and parking spaces Pest/rodents communal area or garden Pests/rodents your home or garden Condensation Unless shared, then priority P Unless shared, then priority P or for emergency mergency repairs which we will make safe within 24 hours ll other repair work which will be carried out by agreed appointment (except communal areas) with no job exceeding target date.

(Unless you have supplied it or got it from another organisation) (Unless you put it up without our permission)

Item Us You Timescale Adaptations Back boilers Balconies Banisters inside your Baths Bin stores or shelters (Unless you have supplied it or got it from another organisation) 3 Brickwork, blockwork and