Admin. Assistant - Joni Wilkinson Medical Director - Dr. James Poole Photographer - Steve Bunce

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2 STAFF Administrative Staff Chief - Rick Roe Asst. Chief Fire Marshal - Tony Collins Asst. Chief Operations - Brian Helland Asst. Chief Training - Eric Kallem Station 32 Lt. Eric Delker Lt. Greg Glendy Lt. Gerrit Foreman Lt. Mark Schmitt Lt. Joshua Schut Levi Abramowitz Linda Adams Blake Boyle Joshua Boyle Kyle Brown Hannah Davis Ken Delaney Dustyn Dickhaut Nick Evans Ashley Foster Kyle Frizzell Station 22 Lt. Todd Albrecht Lt. Ryan Hall Lt. Scott McFarland Scott Aanes Admin. Assistant - Joni Wilkinson Medical Director - Dr. James Poole Photographer - Steve Bunce James Gathercole Brandon Glenn Matt Hager Adam Hilgenberg Karla Hogrefe Colby Martin Robert Mateer Kyle Mikulich Ayal Naggar Patrick Norton Ryan Osborn Jared Osterloh Joel Otte Jeff Palmer Chris Petrick Jeff Price Travis Boots Corry Dolbeer Ryan Gordon Patrick Harrison Chaplain - P.J. McDonald Chaplain - Terry Wilkinson Thomas Reece Rachel Schmidt Dave Steffen Chandler Thayer Joe Thomas Patrick Thomas Scott Towers Clay Wallerstedt Tad Watson Dan Wood Kendall Wood Resignations Lt. James Mease Cory Deaton Adrian Dunbar Bill McKibben Jeff Palmer Joshua Schut Jacob Shapansky 2

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4 OF THE YEAR AWARDS Medic Rookie of the Year Levi Abramowitz Medic of the Year Ashley Foster Firefighter Rookie of the Year Adam Hilgenberg Firefighter of the Year Hannah Davis Officer of the Year Lt. Eric Delker Member of the Year Joni Wilkinson YEARS OF SERVICE RECOGNITION James Gathercole Joel Otte 4

5 LIFE SAVING AWARDS These Life Saving Awards recognize meritorious efforts directly resulting in the saving of a life Cardiac Arrest 1040 NW 73rd Street Clive Police Chris Brown Ambulance 323 Eric Delker Brandon Glenn Engine 320 Gerrit Foreman Jim Gathercole Patrick Thomas Choking 1701 Campus Drive Bystanders Allison Bass Angie Peterson Choking 1669 NW 86th Street Bystander Tuan Dao Cardiac Arrest 1945 NW 86th Street Ambulance 323 Linda Adams Joel Otte Jared Osterloh Engine 320 Eric Delker Karla Hogrefe Adam Hilgenberg Respiratory Arrest 8236 Harbach Blvd Ambulance 323 Kyle Brown Karla Hogrefe Engine 320 Eric Delker Joel Otte Jared Osterloh Dan Wood Cardiac Arrest 8236 Harbach Blvd Bystanders Amanda Claflin Trent Belz WestCom Joann Chadwick Clive Police Arick Meinert Tony Collins Ambulance 323 Chris Petrick Kendall Wood Ladder 325 Greg Glendy Ryan Osborn Joel Otte Brandon Glenn Brian Helland 5

6 FACILITIES Station th Street, West Des Moines Station Harbach Blvd, Clive WestCom Dispatch 8055 Mills Civic Parkway, West Des Moines Fire and Safety Training (FAST) Center 3927 NW 121 st Street Urbandale FACTS Year Established 1962 Stations Station Harbach Blvd, Clive Station th Street, WDM Staffing 1 Administrative Assistant 16 Career FF/Medics, plus 12 shared with WDM 30 Part-Time FF/Medics Service Demand 5.5 Responses per Day Total = 2,022 EMS = 1,307 Fire = 715 City of Clive 17,506 Population 7.7 Square Miles Operating Budget FY Expenses = $3,087,517 FY Revenue = $385,240 Apparatus (Station 32, unless noted) 3 Engines (1 at Station 32, 2 at Station 22) 1 Ladder 2 Ambulances 4 Staff Vehicles 1 Utility Pick-up 1 Foam Trailer 1 MCI Trailer Shared Service Arrangements Westside Shared Fire Station Clive/West Des Moines WestCom Dispatch Center Clive/Norwalk/Urbandale/ Waukee/West Des Moines Fire and Safety Training (FAST) Center Clive/ Urbandale/Windsor Heights Automatic Aid Waukee Ambulance Billing West Des Moines Closest Unit Response Urbandale 6

7 RESPONSE DATA MAPPING Service Demand & Concentration Service Demand & Concentration Service Demand in Relation to 6-Minute Travel Time from Clive Stations Service Demand in Relation to 8-Minute Response 90% of the Time (Station Notification to First Arrival) 7

8 SERVICE DEMAND Service Demand by Hour of the Day 5.5 Demand Per Day Mid- Night 1 AM 2 AM 3 AM 4 AM 5 AM 6 AM 68 7 AM 86 8 AM AM 10 AM 11 AM Noon 1 PM 2 PM 3 PM 4 PM 5 PM PM PM 8 PM 70 9 PM PM PM Service Demand by Day of the Week Demand Per Week Sun Mon Tue Wed Thu Fri Sat Service Demand by Month of the Year Demand Per Month Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Service Demand by NFIRS Incident Category Demand Per Year 1-Fire 2-Rupture /Explosion (No Fire) 3-Rescue/EMS 4-Hazardous Condition (No Fire) 5-Service Call 6-Good Intent Call 7-False Alarm / False Call 8-Severe 9-Special Incident Weather / Natural Disaster EMERGENT RESPONSE TIMES 5:38 Average Response Time 8:02 Response Time 90% of Time 8

9 SERVICE DEMAND Service Demand by Response Area Within Clive 8.2% West: 156th to Warrior Ln 133 Clive- West 526 Clive- Central 960 Clive- East Urbandale Waukee West Des Moines Windsor Heights Other 32.5% Central: I80 to 156th 59.3% East: 73rd Street to I Mutual Aid Given Mutual Aid Responses by Department 355 Mutual Aid Received URBANDALE WAUKEE WEST DES MOINES WINDSOR HEIGHTS OTHER Given Received Evolution: From Re-Active Mutual Aid to Pro-Active Closest Unit Response Historically, fire and EMS mutual aid has been based on city specific response models, utilizing mutual aid assistance from other communities only if a community has exhausted all available resources. This response model caused us concern, as the response to emergencies did not deploy the closest available fire or EMS resource. The Clive Fire Department is proud to have partnered with neighboring communities to move towards a closest unit response model. These partnerships are automated (without delay) through the WestCom 911 center and include: Closest Unit Response from Waukee - The Waukee Fire Department assists in covering the West Response Area. Effective Fire Response Force from Neighboring Agencies - In a strategic goal to provide a minimum of 14 personnel on the initial response to a structure fire, the closest neighboring agencies are dispatched in addition to Clive to fulfill this need. The response includes 3 engines, 1 ladder, 1 ambulance, and 1 chief officer. Closest Unit Response between Clive and Urbandale -Since October 3, 2017, calls for service are responded to by the closest ambulance or fire apparatus available from either fire department. The new process dispatches the closest available unit without regard to the city in which the call is located. 9

10 ANNUAL STATISTICS/HIGHLIGHTS 1310 Inspections Fire Investigations 22 Outside Fires Total Incidents 28 FIRE PREVENTION Hazardous Conditions 236 Pre-Plans 70 0 Fire Fatalities - Civilian Plan Reviews 101 Fire Injuries - Civilian FIRE / HAZMAT Structure Fires Service Calls Cooking Fires Contained Good Intent Calls Construction Site 8 Knox Box Installs Vehicle Fires False Alarms 1312 Total Incidents Cardiac Arrests EMS / RESCUE Transports STEMI (Cardiac) Alerts 17 Vehicle Crashes 2 Stroke Alerts Extrications Trauma Alerts 3966 Total Hours Administrative 103 TRAINING EMS 2389 Certification 197 Safety Fire/HazMat 69 Tech Rescue 10

11 YEAR IN REVIEW JANUARY FEBRUARY MARCH January 7: 2700 Colby Woods Drive (Urbandale) - Engine 320 responded to Urbandale on a structure fire. Upon arrival crews noticed moderate black smoke from the attic vent. Automatic fire sprinklers activated and controlled the fire. Crews assisted with overhaul and ventilation. February 5: 860 SE Harper Drive (Waukee) - Clive provided a Chief Officer to assist at a single family home structure fire in Waukee. March 3: Hickman Road - Engine 220 and Car 302 responded to a vehicle fire with a fully involved engine compartment. January 30: Crews responded to a multi vehicle accident on I80 eastbound. Several vehicles were involved and multiple patients were transported to area hospitals. Five New Hires Welcomed: Kyle Brown Paramedic Scott Towers FF/EMT Adam Hilgenberg FF/Paramedic Matthew Hager FF/Paramedic March 18: 6826 Sunset Terrace (Windsor Heights) - Engine 320, Ambulance 323 and Car 301 responded to Windsor Heights to assist on a residential assignment. Engine 320 was assigned to look for fire extension. February 21: 870 W Wells Fargo Trail (West Des Moines) - Engine 320 and Car 300 assisted with a commercial fire at the Wells Fargo campus. Crews worked for several hours assisting with fire attack and overhaul. Saving Those Who Save Others - On February 22, Fire Captain Jeff Dill (ret.) with the Firefighter Behavioral Health Alliance presented a program to educate firefighters and EMS personnel and their families about behavioral health issues such as depression, PTSD, anxiety and addictions, as well as firefighter suicides. March 26: st Street (West Des Moines) - Engine 320 and Car 301 assisted on a residential fire. Engine 320 assisted with overhaul. March 28: th St (Urbandale) Engine 320 and Car 301 assisted on a residential fire. Car 301 was assigned as Safety Officer while Engine 320 assisted with a secondary search of the lower level and securing utilities. Chris Petrick Paramedic WestCom CAD Change - On January 4th, a new TriTech CAD was deployed. Operationally, this moved the Fire/EMS response model to a closest unit dispatch within each community. For Clive, this deployed the closest resource from Station 22 or Station 32. March 24: Hickman Road & Berkshire Parkway - Crews responded to a crash with one person trapped. A T-bone style crash caused heavy intrusion to a passenger door. The door was removed for patient extrication. New Mobile Data Computers Installed During February, planned replacement MDCs were installed in fire apparatus. MDCs are funded with 911 revenue. Ice Rescue Training - Personnel practiced ice rescue skills in the pool and in open Fleet Reduction - As part of a planned fleet reduction, the 2006 Toyne water at an area pond. MetroStar Engine (Engine 321) was sold to the Jay (Vermont) Volunteer Fire Department. Standards of Cover Study - During the month of March, Emergency Services Consulting International (ESCI) made presentations to elected officials and staff on the Standards of Cover study. The study provided: Assessment of community risk Evaluation of system performance Identification of issues impeding performance Recommendations for service delivery improvement Flood Table Top Drill - On March 24, a flood table top drill was conducted. The drill consisted of a flood scenario managed with a EOC established at City Hall and DPSC serving as the city for field ops. 11

12 YEAR IN REVIEW APRIL MAY JUNE April 9: 8415 Franklin Avenue - Ladder 325 responded to a dumpster fire with heavy smoke rolling out of it. April 9: 8600 I-80 WB (Urbandale) - Ladder 325 and multiple other agencies assisted with a large grass fire along the interstate. April 23: NW Wildwood Drive (Wildwood Park) - Engine 220 responded for a child stuck in a swing. Fire crews used bolt cutters to remove the child. April 24: University Avenue (At Home) - Ladder 325 responded to a grass fire. An outside fire was found in the landscaping on the east side of the property. Child Safety Seat Checks and Installations - During the month of April fire department staff performed six child car seats installations. Child Safety Seat Technicians include: Hannah Davis, Karla Hogrefe, and Jared Osterloh. Indian Hills Junior High Career - On April 5th, personnel assisted with the Indian Hills Junior High Career Day. Crews interacted with students demonstrating firefighting gear, tactics, and emergency medical care. FF/P Blake Boyle completes Fire Investigator School - The two-week school by the State Fire Marshal s Office and the Fire Service Training Bureau provided intensive instruction and skills in a number of fire investigative areas. CFFA Annual Easter Egg Hunt - On April 15th, the Clive Firefighters Association held its 51st Annual Easter Egg Hunt! Approximately 300 people attended. Clive area residents have looked forward to this event through multiple generations. May 21: 1649 NW 80th Street - Ladder 325 responded to a reported structure fire. The occupant was cleaning a floor when a mop got too close to the water heater and caught fire. May 26: Forest Avenue - Engine 220 responded to a passenger vehicle fire with smoke and flames showing from the engine compartment. May 31: 8191 Harbach Boulevard - Crews were dispatched for a structure fire with flames and smoke visible. A cooking fire was extinguished and ventilation performed. No injuries were reported. HazMat Training - On May 10, Clive hosted MC306 tanker trailer training for several area fire departments. A trailer was provided by Solar Transport and representatives from Growmark Tank & Truck Center provided an overview of trailer components, safety features, structures, and operations. Extrication Training - Joint extrication and victim removal training was performed with Mercy Ambulance crews. Crestview School 4th Grade Bicycle Helmets - As part of their 4th grade brain unit, all 4th graders in need of a bike helmet received one on May 15. This was a collaborative effort between the West Des Moines EMS Association and the Clive Fire Department. West Des Moines provided the bike helmets and Clive properly fit and distributed the helmets at Crestview. June 3: Lakeshore Drive - Engine 220 responded to a grill fire located close to a house. An extinguisher was used to put out the fire and the tank was shut off. The grill was removed from the wood deck and the deck was checked for extension. June 11: 4305 NW 153rd Place (Urbandale) - Ladder 325, Ambulance 323 and Chief Kallem assisted on a townhome complex fire. Ladder 325 assisted with fire attack and overhaul while Ambulance 323 assisted with rehab. One Clive firefighter suffered a minor knee injury. June 18: 8714 Swanson Boulevard - Ladder 325 responded to 86th and Swanson for a strong smell of ammonia. Marzetti's manager arrived and confirmed there were no personnel in the building. The plant maintenance operator arrived and closed a failed ammonia valve. Rescue Training - Clive Fire partnered with Chicago Bridge and Iron to train on a variety of extrication tools and situations. Rescue Randy was entrapped in steel beams and pipes by crane operators. Company officers developed and coordinated rescue plans while crews cribbed and secured the steel. Air bags and rescue jacks were used to facilitate the removal of the victim. Fire Extinguisher Training - On June 5, staff provided fire extinguisher training to staff at Indian Hills Junior High. Fire Facility Workshops Fire facility workshops with Shive Hattery were held on the 21st and 22nd, focusing on space needs and conceptual design for a planned relocation of Station

13 YEAR IN REVIEW JULY July 5: Wildwood Drive - Fire Marshal Collins was dispatched to the scene of a mailbox explosion. Fire and police personnel discovered a second mailbox explosion. Both incidents were similar with fireworks debris present. July 23: 8427 Alice Avenue - Crews arrived to find smoke coming from an apartment. They found burnt food on the stove with the stove still on high heat. July 24: 8391 Harbach Boulevard - Crews arrived at a reported apartment fire. Occupants led staff to a pan in a sink with burnt food. Three New Hires: Colby Martin Chandler Thayer Kendall Wood FF/EMT FF/Paramedic Paramedic Mission: Lifeline EMS Bronze Level Award - Mayor Cirksena presented the award at the July 27 th City Council Meeting. The award recognized 100% compliance with criteria in patient care for severe heart attacks in Lt. Schut Volunteers for Miracle Burn Camp - Lt. Schut volunteered July 9-15 at the Miracle Burn Camp for the fourth consecutive year. This is a burn support program for pediatric burn survivors and is supported by a team of volunteer staff. Clive Festival - Clive Fire Department personnel assisted with grilling and the Slip-n-Slide at the Clive Festival. Over 1,000 people participated in the Slip-n-Slide! Local Full-time Fire Fighter / Paramedics formed Clive Professional Fire Fighters Local 5055 of the International Association of Fire Fighters. July was the start of the first year under a collectively bargained contract. AUGUST August 4: th Place - Crews responded to a carbon monoxide alarm and found three occupants with signs and symptoms. Ladder 325 ventilated the residence and Mid-American Energy arrived on scene to further investigate. All three occupants refused transport to the hospital. August 17: th Street (Windsor Heights) - Ladder 325 responded to a structure fire and investigated a smoke odor using a thermal imaging camera. A 220V plug for the water heater had ignited and scorched the wall. No other fire extension was found. Forcible Entry Door Prop - A new forcible entry prop was placed into service. Lt. Delker developed training plans for forcible entry of an inward swinging door, outward swinging door, and forcing entry with a variety of tools and techniques. Multi-Company Operations Basement Fires - Clive, Johnston-Grimes, Urbandale, Windsor Heights and DMACC participated in multi-company live fire drills at the FAST Center. Firefighters performed fire attack and ventilation on a basement fire while other crews performed primary search and back-up functions. Pizza from a Big Fan! - Bruce stops by every year on the anniversary of a serious ambulance call in which he was unresponsive during transport and coded quickly after arrival at the emergency room. He was revived and underwent successful surgery. Those working when he stopped by who were on his medical call were Eric Kallem, Dustyn Dickhaut, Linda Adams, and Tad Watson. SEPTEMBER September 12: 1621 NW 120th Street - Engine 220 was dispatched to a lawn mower fire. They arrived and found a zero turn lawn mower on fire. A loose fuel line caused the fire and the damage was estimated at $10,000. September 12: 1813 Bennet Drive (West Des Moines) - Clive assisted West Des Moines at an apartment complex for a 48 bay garage with a number of units on fire. Clive assignments were suppression and overhaul. September 23: th Street Ladder 325 arrived to find a detached garage fully involved. The fire was knocked down quickly and crews checked for extension. Loss was estimated at $21,000. September 29: Summit Drive - Lightning struck a residential structure. On investigation a small fire was discovered in the basement ceiling. A dry chemical extinguisher was used on the flame with apparent extinguishment. Damage was estimated at $2,000. Badge Pinning / Oath of Office - A ceremony was held on September 7th. (L-R) Mayor Scott Cirksena, Paramedic Kyle Brown, FF/P Matt Hager, FF/P Adam Hilgenberg, Paramedic Chris Petrick, FF/ EMT Scott Towers, FF/EMT Dan Wood (Not Pictured FF/P Levi Abramowitz) Foam Trailer Operations Training - Foam application training was conducted at the Buckeye Oil Terminal. Crews exercised capabilities to flow large amounts of foam on an out-of-service tank using water using eductors, monitors, and trailer equipment. 13

14 YEAR IN REVIEW OCTOBER NOVEMBER DECEMBER October 6: Hazelwood Court - Crews responded to a lightning strike with smoke in the attic. Investigation found a small area of the roof with damaged shingles. Smoldering insulation was found in the attic was extinguished. October 21: 8405 Alice Avenue - A haze was found on the third floor of an apartment building. Investigation revealed a cooking fire in one apartment. Engine 320 assisted with ventilation and making sure the fire had not extended into the walls. Damage was estimated at $1,000. October 24: 2085 Country Club Boulevard - Smoke was showing between the deck and a house. There was no extension into the home. Remnants of discarded smoking materials were found around the deck area. Damage was estimated at $500. Closest Unit Response - Starting on October 3rd, calls for service were no longer based on geographic city boundaries, but were instead responded to by the closest appropriate apparatus. This process was automated through the WestCom 911 center using GPS/AVL technology. GPS Based Traffic Signal Preemption - During October, implementation of Phase 1 of GPS based preemption began. Phase 1 includes all intersection in Clive, except University Avenue. Fire Prevention Week - The Annual National Fire Prevention Week Open House was held on October 14. The 2017 Fire Prevention Week Theme was Every Second Counts - Plan 2 Ways out! Features included the Fire Safety Theater for the kids, truck displays, and firefighters on hand to answer questions and demonstrate some of the equipment. Posters from Crestview and Shuler Elementary Schools fire prevention week themed poster contest were on display. November 5: th Place (Urbandale) - Ladder 325 and Car 301 responded to a structure fire. On arrival, smoke was coming from inside the house. Ladder 325 assisted with clearing the structure, checking for extension, and exterior overhaul. November 15: Hickman Road - Engine 220 arrived to a vehicle engine compartment fire. Crews extinguished the fire and forced the hood open to complete overhaul. Damage was estimated at $3,000. November 25: Hickman Road (Aspen Athletic) - Multiple units were dispatched for a structure fire. Engine 320 arrived to find by-standers reporting a light haze. After an extensive investigation, crews found an overheated HVAC unit that was causing smoke to fill the structure through duct work. Clive Staff v. Crestview 6th Graders - The annual Clive versus Crestview Volleyball Match was held in November. Victory was claimed by City staff. Month Two of Closest Unit Response - Following the first two months of Closest Unit Response between Clive and Urbandale, overall response times improved as shown below. Emergent Net Responses Jan-Sep Oct-Nov Change City Average Response Time 5:43 5:23-0:20 City 90th Percentile Response Time 8:07 7:43-0:24 Medical Director Meeting - Crews met with Medical Director Dr. Poole to discuss challenging EMS calls in Clive, medication assisted airway process, appropriate patient selection process, and a group discussion on Ketamine uses and dosages. December 2: Hickman Road - Crews responded to a motor vehicle crash with one vehicle sheared in half and one vehicle on its top. Both drivers were transported to the hospital by Clive and Urbandale ambulances. December 9: Interstate 80 Northbound - Engine 220 responded to a vehicle fire at the end of the on-ramp. Fire was visible from the engine compartment and was impinging into the passenger compartment. Damage was estimated at $14,000. December 18: Hickman Road - A man died after being struck by an SUV. A man was lying in the eastbound lanes of Hickman Road and an SUV was on its side down an embankment. The patient was transported by Urbandale ambulance to with significant injuries and later died. December 22: 7407 Camden Lane (Urbandale) - Fire was in a bedroom of an apartment building. Clive crews assisted with overhaul and transported one patient for minor burns and smoke inhalation. December 23: 422 SE Laurel Street (Waukee) - Clive assisted with a fire in a partially constructed three-story building. Upon arrival, heavy fire was noted throughout the building. Clive crews primarily assisted with evacuating and protecting the adjacent mobile home park. Crews were on scene for over three hours in bitterly cold temps. Santa Day - On December 16, the Clive Firefighters Association held the 55th Annual Santa Day with six Santa Stops throughout Clive. 14

15 PHOTOS 15

16 Clive Fire Department 8505 Harbach Blvd Clive, IA fax 16