Avigilon Control Center 6 System Integration Guide. with Gallagher Command Centre

Transcription

1 Avigiln Cntrl Center 6 System Integratin Guide with Gallagher Cmmand Centre

2 , Avigiln Crpratin. All rights reserved. AVIGILON, the AVIGILON lg, ACC, AVIGILON CONTROL CENTER and TRUSTED SECURITY SOLUTIONS are trademarks f Avigiln Crpratin. Other names r lgs mentined herein may be the trademarks f their respective wners. Gallagher and Gallagher Cmmand Centre are trademarks f Gallagher Grup Ltd.The absence f the symbls and in prximity t each trademark in this dcument is nt a disclaimer f wnership f the related trademark. Unless stated explicitly and in writing, n license is granted with respect t any cpyright, industrial design, trademark, patent r ther intellectual prperty rights f Avigiln Crpratin r its licensrs. This dcument has been cmpiled and published using prduct descriptins and specificatins available at the time f publicatin. The cntents f this dcument and the specificatins f the prducts discussed herein are subject t change withut ntice. Avigiln Crpratin reserves the right t make any such changes withut ntice. Neither Avigiln Crpratin nr any f its affiliated cmpanies: (1) guarantees the cmpleteness r accuracy f the infrmatin cntained in this dcument; r (2) is respnsible fr yur use f, r reliance n, the infrmatin. Avigiln Crpratin shall nt be respnsible fr any lsses r damages (including cnsequential damages) caused by reliance n the infrmatin presented herein. Avigiln Crpratin avigiln.cm INT-GALLAGHER-A Revisin: 3 - EN ii

3 Table f Cntents Intrductin 1 What's New in This Release 1 Requirements 1 Upgrading t the Gallagher Cmmand Centre Release 7.x Sftware 1 Upgrading t Avigiln Cntrl Center Release 6 Sftware 2 Fr Mre Infrmatin 2 Installatin 3 Server 3 Client Cmputer 3 Silent Installatin 3 Checking the Avigiln License 4 Basic Cnfiguratin 5 Adding an Integratin User in Avigiln Cntrl Center Sftware 5 Gallagher Cmmand Centre DVR Cnfiguratin 6 Trigger and Acknwledge Avigiln Alarms frm the Gallagher Sftware 10 Avigiln Alarm Cnfiguratin Envirnment 10 Cnfiguring the Gallagher Cmmand Centre Sftware t Trigger and Acknwledge Avigiln Alarms 10 Alarm Mnitring in the Avigiln Cntrl Center Client Sftware 12 View Avigiln Image Data and Events in the Gallagher Cmmand Centre Sftware 13 Cnfiguring Cameras 13 Assigning Lgical IDs t Cameras 13 Gallagher Camera Setup 14 Testing the Cnnectin 14 Viewing Live Vide and Cntrlling PTZ Cameras 15 Cnfiguring and Viewing Recrded Vide 16 Adding Avigiln Cameras t a Gallagher Cmmand Centre Sftware Actin Plan 16 Assigning Actin Plans t Events in the Gallagher Sftware 17 Viewing Recrded Vide 17 Avigiln Server and Camera Failver 19 Cnfiguring Avigiln Cntrl Center System Events in the Gallagher Cmmand Centre Sftware 20 Cnfiguring Actin Plans fr Avigiln Events 22 Trubleshting 23 Integratin Fails 23 Avigiln Camera Will Nt Display Vide 23 iii

4 Vide in Gallagher Applicatin is Incmplete r Disclred 24 Unable t Select Date t Play Vide frm the "Play frm time" cntrl 25 Overlays Are Nt Displayed in Vide 25 Appendix 26 Gallagher External Event Grup ID List 26 Disabling Classified Object Bunding Bxes 27 iv

5 Intrductin The Avigiln Cntrl Center 6 sftware integratin with Gallagher Cmmand Centre sftware includes the fllwing features: View live vide frm cameras cnnected t the ACC sftware and cntrl PTZ devices in the Gallagher Cmmand Centre sftware. View recrded vide in the Gallagher Cmmand Centre sftware. View classified bjects detected by Avigiln self-learning vide analytics devices. View events frm the Avigiln Cntrl Center in the Gallagher Cmmand Centre sftware. Cntrl Avigiln Cntrl Center alarms frm the Gallagher Cmmand Centre sftware. What's New in This Release New features in the Avigiln Cntrl Center 6 sftware integratin with the Gallagher Cmmand Centre 7.8 sftware are: Supprt fr Avigiln server and camera failver Supprt fr Gallagher 7.8 sftware Vide Integratin using the Gallagher CCVMS framewrk Requirements Vendr Avigiln Avigiln Avigiln Requirements Avigiln Cntrl Center Server sftware 6.0 r later Avigiln third-party integratin license: ACC6-GLGR-CMNDC Avigiln integratin executable file: AvigilnGallagher.exe Gallagher Cmmand Centre 7.8 Gallagher The Avigiln third-party integratin license supprts the CCVMS SDK as the integratin nw wrks n the CCVMS framewrk. The CmmandCentre.lic file frm Gallagher shuld cntain the string CCVMS SDK =1. Upgrading t the Gallagher Cmmand Centre Release 7.x Sftware If yu installed the integratin sftware then upgraded t th egallagher Cmmand Centre release 7.x sftware, be aware that the upgrade prcess verwrites sme f the files required by the integratin. Yu may need t reinstall the integratin but yur settings are nt affected. Intrductin 1

6 Upgrading t Avigiln Cntrl Center Release 6 Sftware If yu are upgrading t the Avigiln Cntrl Center 6 sftware frm versin 5 and t the latest versin f the integratin sftware, be aware that the Avigiln Cntrl Center sftware uses a new default prt number (38880) fr server cmmunicatin. After yu install the Avigiln Cntrl Center 6 sftware upgrade, yu must manually update the DVR prt number as described in Gallagher Cmmand Centre DVR Cnfiguratin n page 6. If yu had set a custm prt number, the system will cntinue t use the custm prt number. Fr Mre Infrmatin Fr mre infrmatin abut the prcedures utlined in this guide, refer t the fllwing specific sftware dcumentatin: Avigiln Cntrl Center Client User Guide Avigiln Cntrl Center Server User Guide Gallagher Cmmand Centre User Cnfiguratin Client User Guide Gallagher Cntrller API Develpers Guide Gallagher VMS User Interface Functinality Guide Cntrl Centre VMS Develpment Guide Upgrading t Avigiln Cntrl Center Release 6 Sftware 2

7 Installatin Server 1. Install the Gallagher Cmmand Centre Server sftware. 2. Install the Gallagher Cntrller API (FTCAPI) n ne f the fllwing: The same server as the Gallagher Cmmand Centre if and nly if there are n ther plugins using FTCAPI installed n that server Any middleware system: If the Gallagher Cntrller API (FTCAPI) is installed n a middleware system ther than where Gallagher Cmmand Centre Server is installed, cpy the CmmandCentre.lic license file frm the Gallagher Cmmand Centre Server t the FTCAPI installed server. The lcatin fr the license file will be: C:\PrgramData\Gallagher\Cmmand Centre\CmmandCentre.lic NOTE: In Gallagher Cmmand Centre 7.8, multiple instances f FTCAPI can be installed n the same machine. It is n lnger necessary t set the Gallagher Cntrller IP pr, as required in previus releases. 3. Install the integratin sftware (AvigilnGallagher.exe). 4. Apply the Avigiln integratin license t ne f the Avigiln Cntrl Center Servers in yur system. As yu cnfigure the integratin, all references t the Avigiln server needs t pint t this server. Servers within the same Site share cnfiguratin and set up details, s access t ne Avigiln server will give yu access t all servers and cameras in the Site. Client Cmputer Cmplete the fllwing steps fr all Gallagher Wrkstatins that require the integratin. 1. Install the Gallagher Cmmand Centre Wrkstatin sftware. 2. Install the integratin sftware (AvigilnGallagher.exe). Silent Installatin It is pssible t perfrm an unmanned, r silent, installatin f the integratin sftware. If a silent installatin is nt required, simply run the integratin installer and fllw the nscreen prmpts. T perfrm a silent installatin, enter the fllwing cmmands int a Cmmand Prmpt windw: Tip: The lgging cmmand is ptinal. Installatin 3

8 T install the integratin, enter the fllwing string: <name f the installer.exe> /s /l=<preferred lg directry> TARGETDIR="<Gallagher installatin bin flder>" ISCCVMS=<TRUE/FALSE > ISFTCAPI=<TRUE/FALSE> Set ISCCVMS=TRUE if yu want t install vide integratin. Set ISFTCAPI=TRUE if yu want t install Avigiln t Gallagher service. Fr example: AvigilnGallagher.exe /s /l=c:\users\first.last\desktp\gallagher.lg TARGETDIR="c:\Prgram Files (x86)\gallagher\cmmand Centre" ISCCVMS=TRUE ISFTCAPI=TRUE T uninstall the integratin, enter the fllwing string: <name f the installer.exe> /s /l=<preferred lg directry> UNINSTALL=YES AvigilnGallagher.exe /s /l=c:\users\first.last\desktp\gallagher.lg UNINSTALL=YES T upgrade the previus integratin, enter the fllwing string: <name f the upgrade installer> /s /l=<preferred lg directry> AvigilnGallagher.exe /s /l=c:\users\first.last\desktp\gallagher.lg Checking the Avigiln License After yu have installed all the required sftware, check that the Avigiln license was applied crrectly. 1. Open the Avigiln Cntrl Center Admin Tl. 2. Select the Settings tab and click Licensing. The License Activatin dialg bx appears. The dialg bx must say Integratin Cnnectins: Yes r the sftware was nt prperly licensed. Checking the Avigiln License 4

9 Basic Cnfiguratin The basic cnfiguratin establishes the link between Avigiln servers and Gallagher servers. This allws the tw servers t cmmunicate. Adding an Integratin User in Avigiln Cntrl Center Sftware T prtect the security f the Avigiln Cntrl Center sftware, add a user in the ACC Client sftware specifically fr cnnecting the integratin. The user yu add will be used t cnnect the ACC system t the Avigiln integratin sftware. See the Avigiln Cntrl Center Client User Guide fr mre details. View Live Images Use PTZ Cntrls Lck PTZ Cntrls View Recrded Images The integratin username and passwrd is used t add Avigiln servers t the Gallagher Cmmand Centre sftware. In the ACC Client sftware, cmplete the fllwing steps: 1. In the Setup tab, select the site then click. 2. In the Grups tab, click. 3. In the fllwing dialg bx, select t cpy the Standard Users grup permissins. 4. In the Edit Grup dialg bx, give the new grup a name then select the recmmended permissins fr the integratin. Make sure nly the required permissins are selected. 5. Click OK t save the new grup. 6. Select the Users tab then click. 7. In the Add/Edit User dialg bx, enter a Username:. 8. In the Passwrd area, cmplete the fllwing fields: Passwrd: enter a passwrd fr the user. Cnfirm Passwrd: re-enter the passwrd. Passwrd never expires: yu may want t select this check bx s that yu d nt need t update the ACC sftware passwrd fr the integratin. 9. Select the Member Of tab and select the check bx beside the grup yu created earlier in this prcedure. The ther tw clumns display the permissins linked t the selected grup. 10. Click OK. The user is added t the system. Basic Cnfiguratin 5

10 Gallagher Cmmand Centre DVR Cnfiguratin This cnfiguratin allws fr cmmunicatin between the Avigiln Cntrl Center server and the Gallagher Cmmand Centre server. 1. In the Gallagher Cnfiguratin Client, pen the External Systems Master List Windw. 2. Right-click and select New > External System Server. 3. In the General tab, enter a name fr External System Server. 4. In the Setup tab, enter the IP r the name f the system n which FTCAPI is installed and the prt number. The default prt is Imprt a Gallagher FTCAPI certificate GallagherFTCAPI.pem frm lcatin..\gallagher\gallagher FTCAPI. 6. Exprt the certificate as GallagherFTCAPI.ini and save n the system. The default lcatin is..\gallagher\gallagher FTCAPI. 7. Right-click n External System Server and select New > DVR System. The New DVR System Prperties dialg bx appears. 8. In the General tab, enter a name fr the Avigiln server. 9. In the Cnfiguratin tab, enter the server IP address, prt, username and passwrd used t access the Avigiln Cntrl Center server. Use the username and passwrd yu created in the Adding an Integratin User in Avigiln Cntrl Center Sftware n the previus page. Use the frmat <Server Address:Prt>,<Username>,<Passwrd> Fr example: :38880,administratr,passwrd Gallagher Cmmand Centre DVR Cnfiguratin 6

11 Gallagher Cmmand Centre DVR Cnfiguratin 7

12 10. Select the DVR Setup tab then cmplete the fllwing fields: Name/IP Address: enter the IP address fr the Avigiln server that is licensed fr the integratin. Username and Passwrd: enter the same username and passwrd that was used in the Cnfiguratin tab. In the Stred drp dwn list, select Avigiln Gallagher CCVMS. In the Live drp dwn list, select Avigiln Gallagher CCVMS. 11. Select the API Setup tab. Cmplete the fllwing fields: Gallagher Cmmand Centre DVR Cnfiguratin 8

13 Select a cntrller t assciate with the Avigiln server. In the Server field, enter the name f the external system server that is running the FTCAPI. In the Identity area, give the Avigiln Site a Unique identity. 12. Select the Event Respnse tab then select an Alarm Zne fr all Events fr the server. 13. Click OK. Gallagher Cmmand Centre DVR Cnfiguratin 9

14 Trigger and Acknwledge Avigiln Alarms frm the Gallagher Sftware Create alarms in the Avigiln Cntrl Center Client sftware that can be managed by the Gallagher Cmmand Centre sftware. Avigiln Alarm Cnfiguratin Envirnment Set up alarms in the Avigiln Cntrl Center Client sftware befre yu cnfigure the the Gallagher Cmmand Centre sftware t manage all the alarms. NOTE: The alarm name is case sensitive and must be unique t the server. 1. In the ACC Client sftware, pen the site Setup tab and click. 2. In the Alarms dialg bx, click. 3. On the Select Alarm Trigger Surce page, select External Sftware Event frm the Alarm Trigger Surce: drp dwn list. Click after yu cmplete each page. 4. On the Select Linked Devices page, select the cameras t link t this alarm, and set the Pre-Alarm Recrd Time: and Recrding Duratin:. 5. On the Select Alarm Recipients page, select the ACC sftware user that was added fr the integratin. Yu can als add any ther grups r users that need t be ntified when this alarm is triggered. 6. (Optinal) If yu wuld like t trigger an actin when an alarm is acknwledged, select Activate selected digital utput(s) n alarm acknwledgement check bx. a. Select the digital utputs t be activated and specify the duratin. b. Select Require user cnfirmatin befre activating digital utput(s) check bx if the user needs t cnfirm the alarm befre the digital utput actin is initiated. 7. Enter a name fr the alarm and set the alarm pririty. The alarm name is used t identify the alarm during the integratin. 8. Ensure Enable alarm check bx is selected then click. Cnfiguring the Gallagher Cmmand Centre Sftware t Trigger and Acknwledge Avigiln Alarms Cnfigure the Gallagher Cmmand Centre t manage Avigiln alarms. The Gallagher Cmmand Centre uses FTCAPI strings t send alarm triggers and acknwledgments t the Avigiln Cntrl Center sftware. 1. In Gallagher Cnfiguratin Client, pen the External Systems Master List windw. 2. Right-click the camera assciated with an alarm and select Prperties. 3. Select the Trigger-Output tab. 4. Open the Hardware Master List windw. Trigger and Acknwledge Avigiln Alarms frm the Gallagher Sftware 10

15 5. Frm the Hardware Master List windw, drag the utput that will trigger the alarm int the Trigger Outputs tab in the Prperties dialg bx. Outputs can include magnetic lcks, alarm bells r warning lights. A change in any f the utputs will send a FTCAPI string that can be used t trigger r acknwledge an Avigiln alarm. 6. Click OK. 7. In the Hardware Master List windw, right-click the selected utput and select Prperties. Cnfiguring the Gallagher Cmmand Centre Sftware t Trigger and Acknwledge Avigiln Alarms 11

16 8. Select the Messages tab. 9. In the Cntrller API strings area, enter the alarm trigger infrmatin in the On field in the fllwing frmat: alarmtrigger <Licensed Avigiln Server Address> <Alarm Name> Fr example: alarmtrigger burg alarm NOTE: The case sensitive alarm name is cnfigured in the Avigiln Cntrl Center Client sftware. Fr mre infrmatin, see Avigiln Alarm Cnfiguratin Envirnment n page Yu have the ptin f adding an acknwledgment string in the Off field t autmatically acknwledge the alarm in the Avigiln system. Use the fllwing frmat: alarmack <Licensed Avigiln Server Address> <Ack Permissin> <Alarm Name> Fr example: alarmack nrmal burg alarm NOTE: <Ack Permissin> can be set t nrmal, grant r deny. The grant and deny settings can nly be used when the alarm requires user cnfirmatin t activate a digital utput. Fr mre infrmatin, see Avigiln Alarm Cnfiguratin Envirnment n page 10. Alarm Mnitring in the Avigiln Cntrl Center Client Sftware All alarms cnfigured in the Avigiln Cntrl Center sftware can be mnitred by the Avigiln Cntrl Center Client. Fr mre infrmatin, see the Avigiln Cntrl Center Client User Guide. Alarm Mnitring in the Avigiln Cntrl Center Client Sftware 12

17 View Avigiln Image Data and Events in the Gallagher Cmmand Centre Sftware The Gallagher Cmmand Centre sftware can be cnfigured t view live and recrded vide frm Avigiln cameras, and receive Avigiln events. The Gallagher Cmmand Centre sftware assciates recrded vide with specific alarms, s yu must cnfigure an Actin Plan in the Gallagher sftware befre yu can review recrded vide in the Gallagher Cmmand Centre sftware. Cnfiguring Cameras Befre Avigiln cameras can be viewed in the Gallagher Cmmand Centre sftware, the cameras must be added t the Gallagher Cmmand Centre sftware. Cmplete the fllwing prcedures: Assigning Lgical IDs t Cameras In the Avigiln Cntrl Center Client sftware, assign a lgical ID t each camera. The integratin sftware nly allws yu t access cameras with a lgical ID. By default, cameras d nt have a lgical ID. 1. In the ACC Client sftware, right-click a camera in the System Explrer and select Setup. 2. In the camera Setup tab, click General. 3. In the General dialg bx, enter a Lgical ID: fr the camera. The lgical ID must be unique number. View Avigiln Image Data and Events in the Gallagher Cmmand Centre Sftware 13

18 Gallagher Camera Setup 1. In the Gallagher Cnfiguratin Client, pen the External Systems Master List Windw. 2. Right-click the windw and select New > DVR System Camera. 3. In the General tab, name the Avigiln camera. 4. Select the Setup tab, and cmplete the fllwing fields: DVR System: select the Avigiln server the camera is cnnected t. Identificatin: enter the Lgical ID assigned t the camera in the Avigiln Cntrl Center sftware. Fr mre infrmatin, see Assigning Lgical IDs t Cameras n the previus page. 5. Select the Event Respnse tab then select an Alarm Zne fr all Events fr the camera. 6. Click OK. Testing the Cnnectin After the cameras and sftware have been cnfigured t supprt the integratin, test the cnnectin t cnfirm that the integratin was successful. In the Gallagher Cmmand Centre, perfrm the fllwing: Gallagher Camera Setup 14

19 In the Mnitr Site Viewer, cnfigure the camera t view vide using Viewer cnfiguratin. Fr mre infrmatin, see the CCVMS Develpment Guide. If yu are able t watch live vide, the cnnectin was successful. If yu are unable t watch live vide and a symbl appears ver the camera in the Gallagher Cnfiguratin Client, the cnnectin was unsuccessful. Cnfirm the fllwing then test the cnnectin again: The camera is cnnected t the Avigiln Server it was assigned t in the Gallagher Camera Setup prcedure. The camera s lgical ID matches the Identificatin assigned t the camera during the Gallagher Camera Setup prcedure. The FTCAPI was installed prperly. The installatin and cnfiguratin prcedures were cmpleted in full. If the cnnectin cntinues t be unsuccessful, cntact Avigiln Technical Supprt at supprt@avigiln.cm. Viewing Live Vide and Cntrlling PTZ Cameras In Gallagher Cmmand Centre, pen Mnitr Site Viewer tab and view the camera that is cnfigured thrugh Viewer Cnfiguratin. Fr mre infrmatin n hw t setup a camera tile in Mnitr Site Viewer refer t CCVMS Develpment Guide. If the Avigiln camera is cnfigured fr pan, tilt, and zm (PTZ), the muse icn will appear n screen t prvide the PTZ functinality r yu can use keybard PTZ cntrls. If yu are watching vide frm an Avigiln vide analytics device, the classified bject bunding bxes are autmatically displayed. A red bunding bx identifies a persn, and a blue bx identifies a vehicle. T disable this feature, see Disabling Classified Object Bunding Bxes n page 27. Viewing Live Vide and Cntrlling PTZ Cameras 15

20 Cnfiguring and Viewing Recrded Vide Yu can nly view recrded vide frm Avigiln cameras when the cameras are part f an alarm frm the Gallagher Cmmand Centre sftware. Gallagher Cmmand Centre alarms are generated frm events with an Actin Plan. Avigiln cameras must be added t an Actin Plan t becme part f a Gallagher Cmmand Centre alarm. Adding Avigiln Cameras t a Gallagher Cmmand Centre Sftware Actin Plan Create an Actin Plan t enable Avigiln cameras t recrd when an alarm is triggered in the Gallagher Cmmand Centre sftware. 1. In the Gallagher Cnfiguratin Client, pen the Actin Plan Master List Windw and the External Systems Master List Windw. 2. Right-click the Actin Plan Master List Windw and select New > Actin Plan. 3. In the General tab, name the new Actin Plan. 4. Select ne f the fllwing tabs: Select the Armed tab if the Actin Plan is t be assciated with an Armed Alarm Zne. Select the Disarm tab if the Actin Plan is t be assciated with a Disarmed Alarm Zne. 5. In the Alarm Pririty drp dwn list, select an available alarm pririty. Cnfiguring and Viewing Recrded Vide 16

21 6. Fr the Cameras, Macrs and External System Items bx, drag a camera frm the External Systems Master List Windw int the bx. 7. Click OK. Assigning Actin Plans t Events in the Gallagher Sftware After an Actin Plan has been created t include Avigiln cameras, the Actin Plan must be attached t an event t trigger alarms. T assign an Actin Plan t an event in the Gallagher Cmmand Centre sftware, see the Gallagher Cmmand Centre Cnfiguratin Client User Guide. Viewing Recrded Vide Once an alarm is triggered by an event that includes an Avigiln camera Actin Plan, recrded vide can be viewed. NOTE: If an alarm is deleted, the event cannt be viewed. 1. In the Gallagher Cmmand Centre sftware, pen the Alarm Viewer tab. T cnfigure camera in the Alarm viewer, see CCVMS Develpment Guide. 2. Select the alarm and the camera tile will display the recrded vide. Assigning Actin Plans t Events in the Gallagher Sftware 17

22 If the vide des nt display, the event may still be ccurring and the Avigiln server may nt have finished recrding the event. Wait a few secnds then try again, r watch the live vide. If yu cannt lcate the alarm, use the Find Tl t lcate the recrded vide. Viewing Recrded Vide 18

23 Avigiln Server and Camera Failver ACC server and camera failver is supprted in the Gallagher Cmmand Centre sftware integratin sftware frm the ACC 6.x sftware release nwards. When tw r mre servers are merged int a lgical cluster and any ne ACC server fails, anther ACC server will balance the lad f failed server. See the Avigiln Cntrl Center Client User Guide fr mre infrmatin abut the set up f replicatin and failver. Fail ver will wrk in the Gallagher Cmmand Centre sftware 7.6 r later if yu are lgged in Gallagher Cmmand Centre sftware and then ACC server thrugh which the DVR system is cnfigured ges dwn. Hwever, if the ACC server thrugh which the DVR system is cnfigured is dwn befre lgin int Gallagher Cmmand Centre sftware, the DVR system must be recnfigured with anther nline ACC server. Avigiln Server and Camera Failver 19

24 Cnfiguring Avigiln Cntrl Center System Events in the Gallagher Cmmand Centre Sftware T mnitr Avigiln Cntrl Center system events in the Gallagher Cmmand Centre sftware, yu must create three placehlder cameras t receive event infrmatin frm Avigiln. This allws yu t mnitr the health f the Avigiln Cntrl Center system in the Gallagher Cmmand Centre sftware. Avigiln Cntrl Center system events can include server errrs, database issues and lw strage availability. 1. In the Gallagher Cnfiguratin Client, pen the External Systems Master List Windw. 2. Right-click the windw and select New > DVR System Camera. 3. In the General tab, give the placehlder a name. 4. Select the Setup tab, and cmplete the fllwing fields: DVR System: select the Avigiln Cntrl Center Site yu want t receive system infrmatin frm. Identificatin: enter ne f the fllwing. Make sure the Identificatin is spelled exactly as listed r the system events will nt be received by the Gallagher Cmmand Centre sftware. ACC Server Events fr Avigiln Cntrl Center Server events. ACC Database Events fr vide indexing, vide metadata and cnfiguratin data related events. ACC Strage Events fr netwrk vide recrder strage events. Cnfiguring Avigiln Cntrl Center System Events in the Gallagher Cmmand Centre Sftware 20

25 5. Click OK. 6. Repeat this prcedure until yu have a placehlder fr each f the three event types. Each f the events are mapped t an External Event Grup ID in the Gallagher Cmmand Centre sftware. When an event ccurs, the Gallagher Cmmand Centre sftware will respnd using the Actin Plan assigned t the event. T change the Actin Plan, see Cnfiguring Actin Plans fr Avigiln Events n the next page. Cnfiguring Avigiln Cntrl Center System Events in the Gallagher Cmmand Centre Sftware 21

26 Cnfiguring Actin Plans fr Avigiln Events Cnfigure an Actin Plan t respnd t events generated by the Avigiln system and cameras. 1. In the External System Master List Windw, right-click an Avigiln camera r placehlder and select Prperties. 2. In the DVR Camera Prperties dialg bx, select the Event Respnse tab. 3. In the Event Grup list, select the External Event Grup yu want t edit. Fr a detailed list f the External Event Grup ID assigned t each Avigiln event, see Gallagher External Event Grup ID List n page In the Actin Plan fr External Event Grup drp dwn list, select an Actin Plan. If yu want t view the recrded vide fr a mtin event, select an Actin Plan that includes the Avigiln camera. Fr mre infrmatin, see Adding Avigiln Cameras t a Gallagher Cmmand Centre Sftware Actin Plan n page In the Alarm Zne fr all Events drp dwn list, select an alarm zne fr this alarm. 6. Click OK. Cnfiguring Actin Plans fr Avigiln Events 22

27 Trubleshting If the fllwing trubleshting slutins d nt reslve yur issue, cntact Avigiln Technical Supprt Integratin Fails After yu install the integratin, the fllwing issues arise: Yu are able t add the Avigiln server and cameras but all the devices are displayed as ffline in the Gallagher sftware. When yu pen the Avigiln Cntrl Center Client sftware, the server and cameras are nline and functining. The Avigiln t Gallagher API service displays a Started status, but the FT Cntrller service is stuck in the Starting status. The issue may ccur if there is a prt cnflict between Gallagher Cmmand Centre and the Gallagher Cntrller API (FTCAPI). T reslve the issue, cmplete the fllwing steps: 1. If the FTCAPI is installed n any middleware machine, make sure the license file(cmmandcentre.lic) is present n that server. The lcatin fr the license file is defined in Server n page Restart the FT Cntrller Service. When yu launch the Gallagher Cmmand Centre sftware again, the Avigiln server and cameras shuld be listed as nline. Avigiln Camera Will Nt Display Vide After yu install the integratin, the fllwing issue arises. Yu are unable t watch live vide frm an Avigiln camera and a symbl is displayed ver the camera in the Gallagher sftware. When yu try t display live vide frm the same camera in the Avigiln Cntrl Center sftware, it displays crrectly. This issue ccurs if the integratin was unable t cnnect with the camera. Cnfirm the fllwing then test the cnnectin again: The license file received fr integratin supprt has CCVMS SDK supprt. T verify, pen the license file CmmandCentre.lic and check if it cntains the string CCVMS SDK =1. The lcatin fr the license file is defined in Server n page 3. The camera is cnnected t the Avigiln Server it was assigned t in the Gallagher Camera Setup prcedure. The camera s lgical ID matches the Identificatin assigned t the camera during the Gallagher Camera Setup prcedure. The FTCAPI was installed prperly. The installatin and cnfiguratin prcedures were cmpleted in full. Trubleshting 23

28 Vide in Gallagher Applicatin is Incmplete r Disclred After yu install the integratin, the fllwing issue arises. Vide displayed in the Gallagher applicatins appear clipped, incmplete r shws disclratin. This issue typically ccurs in cmplex netwrk envirnments where UDP traffic between Gallagher and Avigiln server may be blcked. T test if this is the issue, install the Avigiln Cntrl Center (ACC) Client sftware n ne f the affected systems, then cmplete the fllwing steps: a. In the ACC Client sftware, lgin t the site that manages the cameras used in the integratin. b. Display the affected vide. The vide is clipped, incmplete r shw disclratin like in the Gallagher applicatins. c. Open the Client Settings dialg bx, and select the Site Netwrking tab. d. Select the site that yu are lgged in t, and change the Cnnectin Speed: drp dwn list setting frm LAN t WAN. e. Check the displayed vide again. Vide displays crrectly, withut any f the previusly nted issues. If vide displays crrectly after yu switch t the WAN setting, cmplete the fllwing steps t reslve the issue: 1. Navigate t..\cmmand Centre\Bin and cpy the CCFT.exe.cnfig file t yur desktp. The full flder path is typically: C:\Prgram Files (x86)\gallagher\cmmand Centre\Bin. 2. Navigate t..\cmmand Centre\Client\CCVMS and cpy the AvigilnSdkGallagherPrxy.exe.cnfig file t yur desktp. The full flder path is typically: C:\Prgram Files (x86)\gallagher. 3. Open the tw.cnfig files in a text editr and add the fllwing line after the <cnfiguratin> tag: <appsettings> <add key="netwrkcnnectintype" value="wan"/> </appsettings> 4. Save and clse the files. 5. Open a new text file and enter the fllwing lines: <?xml versin="1.0"?> <cnfiguratin> <appsettings> <add key="netwrkcnnectintype" value="wan"/> </appsettings> </cnfiguratin> 6. Save the new file as AvigilnGallagherFTCAPI.exe.cnfig. Vide in Gallagher Applicatin is Incmplete r Disclred 24

29 7. Clse the fllwing Gallagher applicatins if they are pen: Gallagher Cmmand Centre Gallagher Cnfiguratin Client 8. Cpy the CCFT.exe.cnfigfile int the..\cmmand Centre\Bin flder: If yu are prmpted, allw the system t verwrite the unmdified versin f the files in the flder. 9. Cpy the AvigilnGallagherFTCAPI.exe.cnfig file int the..\gallagher\gallagher FTCAPI flder: If yu are prmpted, allw the system t verwrite the unmdified versin f the files in the flder. 10. Cpy the AvigilnSdkGallagherPrxy.exe.cnfig file int the..\cmmand Centre\Client\CCVMS flder: Vide in the Gallagher applicatins shuld nw display crrectly withut issue. Unable t Select Date t Play Vide frm the "Play frm time" cntrl This issue typically ccurs when the date and time frmat fr Gallagher Cmmand Centre server installed systems is nt in Date/Mnth/Year frmat. T reslve this issue, make sure Gallagher Cmmand Centre installed system has date time frmat set t dd/mm/yyyy. Overlays Are Nt Displayed in Vide T display verlays, the AvigilnSdkCnfig.cfg file must be lcated in..\gallagher\cmmand Centre\Client\CCVMS. Unable t Select Date t Play Vide frm the "Play frm time" cntrl 25

30 Appendix Gallagher External Event Grup ID List T change the way Gallagher handles each Avigiln Cntrl Center sftware event, change the Actin Plan assigned t the Gallagher External Event Grup ID. Fr mre infrmatin, see Assigning Actin Plans t Events in the Gallagher Sftware n page 17. Avigiln Cntrl Center Events ACC Server Events Netwrk interface remved 9 Device cnnectin errr 7 Out f resurces 6 Hardware event 5 Server terminated unexpectedly 4 Server stpped 3 License expiry 2 ACC Database Events Database lst 5 Database envirnment and databases frcefully deleted 4 Database envirnment deleted 3 Database reindex 2 Database envirnment recvered 1 ACC sftware strage events Vlume failed 9 Image vlume initializatin 8 Writes failed 7 Writes blcked 6 Write queue full 5 Lw disk space 4 Device specific events Cmmunicatin errr 9 Recrding interrupted 8 Vide signal lst 7 N camera data 6 Mtin started 5 Lst frame packets 4 License plate match 3 Gallagher External Event Grup ID Appendix 26

31 Avigiln Cntrl Center Events Firmware upgrade errr 2 Analytics started 1 Gallagher External Event Grup ID Disabling Classified Object Bunding Bxes If yu are using an Avigiln Cntrl Center vide analytics device, yu can chse t disable the classified bject bunding bxes frm displaying in the live and recrded vide stream. T disable the bunding bxes, yu must have access t the cmputer that the Gallagher Cmmand Centre sftware is installed n, and permissin t edit the cnfiguratin files. 1. Lcate and pen the AvigilnSdkCnfig.cfg file in a text editr. The file is typically lcated at: C:\Prgram File (x86)\gallagher\cmmand Centre\Bin 2. In the text editr, lcate this line: <CnfigItem name="displayanalyticsoverlay" type="blean" value="1"/> 3. Change the value= frm 1 t Save the file. Next time yu watch vide frm the analytics camera in the Gallagher Cmmand Centre sftware, the bunding bxes are n lnger displayed. Disabling Classified Object Bunding Bxes 27